Ok so I'm very annoyed and I'm not getting much help over at the google product forum. Ok so here is the problem, I'm walking with my phone in my hand on friday and it randomly vibrates so I looked at it and saw the google logo (not the 4 colored circles) then the phone shut off. I thought I accidentally turned it off so I tried to turn it on and nothing, plug it in to a charger and the logo keeps coming on then off and the phone has been looping like this ever since, as soon as you plug it out it completely turns off. Now I have tried the bootloader option but as soon as I see the menu come up..the phone reboots again..so I basically have a $400+ brick on my bed, so upset as I have important things to do and this is a major set back. Any idea on whats going on or how to fix it? Thanks in advance.
you need a replacement. it should be under warrenty from either google or lg.
Wow, this is a new way for bricked nexus 5. 4 phones with endless bootloops even on bootloader this weekend :crying:
RMA like said upstairs.
http://forum.xda-developers.com/google-nexus-5/help/bootloop-access-bootloader-t2705353
Hi, I'm one of the four as mentioned by GUGUITOMTG4 above haha.
You could try repeating the following steps in order:
1) Vol down + Power button for 30 seconds
2) Vol up + Power button for 30 seconds
3) Vol up + Vol down + Power button for 30 seconds
Rinse and repeat until you get the bootloader screen to stay. Mine only stayed after I threw it on a table though, as mentioned in my thread linked here. Haha good luck!
I was afraid you would say that..i bought my phone from best buy and I don't live in the US, don't know if google would let me send it back and even if it would probably take months to send and get a replacement :crying: . I did some research on the forum and numerous people that experience this same problem ( some on samsung devices) blame it on a "stuck" power button.(some suggested repeatedly playing with the power button to try and fix it) I carried it to a store and they looked at it and said it might be the power button without me mentioning it as a possibility, can a stuck power button cause this behavior? some even mentioned taking out the battery and putting it in again.If I open up my nexus would it void my warranty?
nexthem said:
I was afraid you would say that..i bought my phone from best buy and I don't live in the US, don't know if google would let me send it back and even if it would probably take months to send and get a replacement :crying: . I did some research on the forum and numerous people that experience this same problem ( some on samsung devices) blame it on a "stuck" power button.(some suggested repeatedly playing with the power button to try and fix it) I carried it to a store and they looked at it and said it might be the power button without me mentioning it as a possibility, can a stuck power button cause this behavior? some even mentioned taking out the battery and putting it in again.If I open up my nexus would it void my warranty?
Click to expand...
Click to collapse
Turn off the phone if possible.
Hold down the volume_up key and connect the phone to your PC.
Is the phone still restarting?
Tapatalk-kal küldve az én Nexus 5-el
bitdomo said:
Turn off the phone if possible.
Hold down the volume_up key and connect the phone to your PC.
Is the phone still restarting?
Tapatalk-kal küldve az én Nexus 5-el
Click to expand...
Click to collapse
the phone cannot be turned on or off..it is only turns on when plugged in, held down the volume button then plugged it in and I see the bootloader option for 3 seconds then it reboots
nexthem said:
the phone cannot be turned on or off..it is only turns on when plugged in, held down the volume button then plugged it in and I see the bootloader option for 3 seconds then it reboots
Click to expand...
Click to collapse
Do tha same but now hold down the volume_up key isntead of volume down_key
bitdomo said:
Do tha same but now hold down the volume_up key isntead of volume down_key
Click to expand...
Click to collapse
holding volume up and plugging it in does nothing, it just continues to loop to the google logo where as volume down brings up the bootloader menu then the phone loops again
The longer you try to fix it yourself, the longer it will take for you to get a new phone... RMA it... It's a hardware failure...
Good Luck!
vin4yak said:
The longer you try to fix it yourself, the longer it will take for you to get a new phone... RMA it... It's a hardware failure...
Good Luck!
Click to expand...
Click to collapse
I wish I could RMA but I didn't buy from the play store, I bought it from Best Buy, what steps should I take to sort this out?
*Note to self..next time buy straight from Google
nexthem said:
I wish I could RMA but I didn't buy from the play store, I bought it from Best Buy, what steps should I take to sort this out?
*Note to self..next time buy straight from Google
Click to expand...
Click to collapse
Oh Np. You need to contact your local LG service centre to claim warranty
Just an update, carried it to a tech shop and as suspected it was indeed the power button, they replaced it and now it's working. The technician said although the button was clicking it kept contact with the board telling the phone to turn off as soon as it turns on which caused the loop. So if anyone is experiencing similar problems you might wanna have that checked. Thanks for the numerous replies :laugh::good:
nexthem said:
Just an update, carried it to a tech shop and as suspected it was indeed the power button, they replaced it and now it's working. The technician said although the button was clicking it kept contact with the board telling the phone to turn off as soon as it turns on which caused the loop. So if anyone is experiencing similar problems you might wanna have that checked. Thanks for the numerous replies :laugh::good:
Click to expand...
Click to collapse
Thanks for reporting, there have been more users with that issue recently. Now you fully confirmed the cause:good:
My nexus 5 went into a bootloop today and after i tried plugging and holding everything for hours i took wjng's advice, held vollume down and power at the same time and slammed it down onto a table and it stayed on the bootloader finally. Time to flash a stock rom and pray i guess.
Related
Does anyone know how to turn on the Nexus 5? Today I found the phone turned off automatically. The last time I used it was half hour before I found it was off. I know it had enough battery. I tried power on more than 10 sec. I tried power + both volume buttons, I tried power + one volume button. I tried charging it. None of them works. It just stopped working after worked for me for 4 months.I haven't rooted or installed other ROM. I didn't install to much Apps also. Before this trouble, the phone works perfectly. But now it doesn't give me any response without any reason.
delphicgp said:
Does anyone know how to turn on the Nexus 5? Today I found the phone turned off automatically. The last time I used it was half hour before I found it was off. I know it had enough battery. I tried power on more than 10 sec. I tried power + both volume buttons, I tried power + one volume button. I tried charging it. None of them works. It just stopped working after worked for me for 4 months.I haven't rooted or installed other ROM. I didn't install to much Apps also. Before this trouble, the phone works perfectly. But now it doesn't give me any response without any reason.
Click to expand...
Click to collapse
As you tried holding the power button for about 10-20 seconds you can try to connect the phone to a charger to see if you see a charging animation. Can you get into bootloader (volume down and power)? Try charging the phone a little longer (1 hour or more). If nothing works all you can do is RMA or send it in for repair.
gee2012 said:
As you tried holding the power button for about 10-20 seconds you can try to connect the phone to a charger to see if you see a charging animation. Can you get into bootloader (volume down and power)? Try charging the phone a little longer (1 hour or more).
Click to expand...
Click to collapse
Thank you for your reply! I charged it the whole night. But it still didn't give me any response this morning. I cannot see any animation when I charged it. I cannot find any device when I connected it to the computer. I tried to get into bootloader (volume down and power), but no response either.
delphicgp said:
Thank you for your reply! I charged it the whole night. But it still didn't give me any response this morning. I cannot see any animation when I charged it. I cannot find any device when I connected it to the computer. I tried to get into bootloader (volume down and power), but no response either.
Click to expand...
Click to collapse
Then its dead, maybe a emmc(flash faillure) fault. Send the phone in for repair mate and good luck
gee2012 said:
Then its dead, maybe a emmc(flash faillure) fault. Send the phone in for repair mate and good luck
Click to expand...
Click to collapse
I'm in Sweden. I asked my friend to buy it in the US for me. I want to try my best before mail it back to the US.
delphicgp said:
I'm in Sweden. I asked my friend to buy it in the US for me. I want to try my best before mail it back to the US.
Click to expand...
Click to collapse
There's nothing else to try.
exb0 said:
There's nothing else to try.
Click to expand...
Click to collapse
Can I find a Google Repair in Sweden or UK?
Where can I find the repair information beside support. google. com / nexus?
delphicgp said:
Can I find a Google Repair in Sweden or UK?
Where can I find the repair information beside support. google. com / nexus?
Click to expand...
Click to collapse
You should go to a LG repair shop. Its LG who does the service, not Google.
delphicgp said:
Can I find a Google Repair in Sweden or UK?
Where can I find the repair information beside support. google. com / nexus?
Click to expand...
Click to collapse
Only the original owner (your friend) can claim warranty and only in the country where the phone was bought. You`ll have to send it to the US. You can also send it to a local LG repair centre but you`ll have to pay for it yourself most likely.
gee2012 said:
Then its dead, maybe a emmc(flash faillure) fault. Send the phone in for repair mate and good luck
Click to expand...
Click to collapse
I heart from my friend that the Nexus 5 have the charging problem. I realize that the day, before I my phone was dead, was the first time it ran out of the power. I mean one day before, I used the phone to 0% and then turned off automatically. But after that, I managed to charge it and turned on. And the second day the phone stopped working...
Does anyone have new idea to solve the problem?
delphicgp said:
I heart from my friend that the Nexus 5 have the charging problem. I realize that the day, before I my phone was dead, was the first time it ran out of the power. I mean one day before, I used the phone to 0% and then turned off automatically. But after that, I managed to charge it and turned on. And the second day the phone stopped working...
Does anyone have new idea to solve the problem?
Click to expand...
Click to collapse
So then it can be charger or battery problem,try different charger first.
Simonna said:
So then it can be charger or battery problem,try different charger first.
Click to expand...
Click to collapse
You might also want to try turning it on underneath a bright light. For example, turn on a desk lamp, and point it right at the top of the phone while you try to turn it on.
I know that sounds like an odd suggestion, but it's worth a shot. People were having a similar issue with the HTC One, and it turned out to be because of a built-in pocket mode that tried to use the light sensor to prevent it from turning on in a pocket or bag. Sometimes, it would bug out and only work in the face of a really bright light. Obviously, it was most prevalent in the HTC One because that was built in, but it happens in other phones when you use apps that have a similar function, such as AcDisplay and such.
Go to the Recovery -> wipe data
gee2012 said:
Then its dead, maybe a emmc(flash faillure) fault. Send the phone in for repair mate and good luck
Click to expand...
Click to collapse
Hi gee2012,
I almost give up and plan to send to phone back to US. Now I find I can hear the current sound from the top part of the phone when ever I press the power button, or when the phone is connected to the charger.
If the phone is not connected to the charger, the current sound with disappear after around 15 seconds even I hold the power button.
Does that mean something? I think at least it means the phone does have power in the battery.
I tried to connect the phone to the computer, but I cannot find any device related to the phone.
delphicgp said:
Hi gee2012,
I almost give up and plan to send to phone back to US. Now I find I can hear the current sound from the top part of the phone when ever I press the power button, or when the phone is connected to the charger.
If the phone is not connected to the charger, the current sound with disappear after around 15 seconds even I hold the power button.
Does that mean something? I think at least it means the phone does have power in the battery.
I tried to connect the phone to the computer, but I cannot find any device related to the phone.
Click to expand...
Click to collapse
Wish i could give you some hope buddy but its best to send it in for RMA. We cant fix this imo.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
delphicgp said:
Hi gee2012,
I almost give up and plan to send to phone back to US. Now I find I can hear the current sound from the top part of the phone when ever I press the power button, or when the phone is connected to the charger.
If the phone is not connected to the charger, the current sound with disappear after around 15 seconds even I hold the power button.
Does that mean something? I think at least it means the phone does have power in the battery.
I tried to connect the phone to the computer, but I cannot find any device related to the phone.
Click to expand...
Click to collapse
JUST SEND IT BACK. The longer you try to "fix it" the longer you're gonna be without a functioning phone. I know it's frustrating and you wanna fix it, but honestly it really sounds like it's dead. Just send it back to your friend and let him RMA it.
exb0 said:
JUST SEND IT BACK. The longer you try to "fix it" the longer you're gonna be without a functioning phone. I know it's frustrating and you wanna fix it, but honestly it really sounds like it's dead. Just send it back to your friend and let him RMA it.
Click to expand...
Click to collapse
Thank you all! I decide to accept your suggestions!
I'm in india.. And i got a n5 through a friend from the US of A.. It never switched on.. No signs of life whatsoever.. Had to send it back thro the friend and buy a new one in india spending a 5k extra INR.. So it does suck..
Sent from my Nexus 5 using Tapatalk
Hi,
I've been using Nexus 5 since Nov '13, but this is the first time i'm facing a serious issue in my device.
I was browsing through Chrome and my Battery was 73%, all of a sudden my device rebooted and here comes the main issue/problem.
My device is suffering a boot loop only displaying the google logo for 3-5 seconds and again it reboots.
Occasionally the boot animation starts but no success, again it reboots.
I tried to enter fastboot menu, it enters but it doesn't stay there for not more than 2 seconds. So I can't make any choice over there.
I tried all the combinations (VOL UP+ Power, VOL DOWN+Power, pressing all the buttons), but its of no use.
My device is out of power now.
Even when I plug my device to charger/computer its not showing the battery charging animation instead the reboot loop occurs.
I suspect it can be a problem with the power button in the board.
What do you guys think?
Is there any Solution for this weird problem?
hoping for possible and positive replies.
My device details:
I'm running Stock Android 4.4.4 with stock kernel.(not modified any system files)
TWRP recovery V 2.7.1.1
UNLOCKED ( @present Locked)
ROOTED. @present Unrooted)
Try pressing the power button hard and see if it helps. Probably a power button failure.
vin4yak said:
Try pressing the power button hard and see if it helps. Probably a power button failure.
Click to expand...
Click to collapse
Thanks for your suggestion, but I tried holding the power button for more than couple of minutes, No use of it.
While charging I can't even completely turn off the device, the bootloop occurs continuosly.
I've kept in charge for about 30 minutes but no change in its behaviour.
I haven't recorded the video, I searched youtube and found the exact problem.
here is the video
https://www.youtube.com/watch?v=jzj73qYg5HA
this is what happening to my device.
prvn234 said:
Thanks for your suggestion, but I tried holding the power button for more than couple of minutes, No use of it.
While charging I can't even completely turn off the device, the bootloop occurs continuosly.
I've kept in charge for about 30 minutes but no change in its behaviour.
I haven't recorded the video, I searched youtube and found the exact problem.
here is the video
https://www.youtube.com/watch?v=jzj73qYg5HA
this is what is happening to my device.
Click to expand...
Click to collapse
As I said earlier, it's most probably a power button failure. RMA the device or get it repaired at a LG service center.
vin4yak said:
As I said earlier, it's most probably a power button failure. RMA the device or get it repaired at a LG service center.
Click to expand...
Click to collapse
I think its the only solution available.
Can i claim warranty?
Because my device is unlocked and rooted.
prvn234 said:
I think its the only solution available.
Can i claim warranty?
Because my device is unlocked and rooted.
Click to expand...
Click to collapse
Nope..Unlocking will void it.
gamer.11 said:
Nope..Unlocking will void it.
Click to expand...
Click to collapse
No, it is not.
---------- Post added at 08:03 AM ---------- Previous post was at 07:58 AM ----------
prvn234 said:
I think its the only solution available.
Can i claim warranty?
Because my device is unlocked and rooted.
Click to expand...
Click to collapse
Yes you can. Google don't care about root and unlock, just like LG in case of nexus 5 because it is a google phone.
prvn234 said:
I think its the only solution available.
Can i claim warranty?
Because my device is unlocked and rooted.
Click to expand...
Click to collapse
If you've bought your phone from google play store, then RMA it. Google accepts rooted/unlocked devices as well. However, LG is a different story altogether. Here in India, they don't provide warranty if the bootloader is unlocked. Whether it's a nexus device or not. You will need to check it up.
Thanks a lot.
bitdomo said:
No, it is not.
---------- Post added at 08:03 AM ---------- Previous post was at 07:58 AM ----------
Yes you can. Google don't care about root and unlock, just like LG in case of nexus 5 because it is a google phone.
Click to expand...
Click to collapse
vin4yak said:
If you've bought your phone from google play store, then RMA it. Google accepts rooted/unlocked devices as well. However, LG is a different story altogether. Here in India, they don't provide warranty if the bootloader is unlocked. Whether it's a nexus device or not. You will need to check it up.
Click to expand...
Click to collapse
Thanks for clearing my doubts.
I have decided to reach the nearest LG care and look up for a solution.
My deviced turned on.... but after 5 minutes its off again
by making some irregular presses in the power button. the device turned on.
prvn234 said:
Hi,
I've been using Nexus 5 since Nov '13, but this is the first time i'm facing a serious issue in my device.
I was browsing through Chrome and my Battery was 73%, all of a sudden my device rebooted and here comes the main issue/problem.
My device is suffering a boot loop only displaying the google logo for 3-5 seconds and again it reboots.
Occasionally the boot animation starts but no success, again it reboots.
I tried to enter fastboot menu, it enters but it doesn't stay there for not more than 2 seconds. So I can't make any choice over there.
I tried all the combinations (VOL UP+ Power, VOL DOWN+Power, pressing all the buttons), but its of no use.
My device is out of power now.
Even when I plug my device to charger/computer its not showing the battery charging animation instead the reboot loop occurs.
I suspect it can be a problem with the power button in the board.
What do you guys think?
Is there any Solution for this weird problem?
hoping for possible and positive replies.
My device details:
I'm running Stock Android 4.4.4 with stock kernel.(not modified any system files)
TWRP recovery V 2.7.1.1
UNLOCKED
ROOTED.
Click to expand...
Click to collapse
I have the same issue happening here. All the place I go searcing for an answer andthey say that it is related to software. I suspect too that might be something to do with the power button. I've tried to open it, took of the motherboard, but it seems to be okay.
I have a Black Nexus 5 16gb, 4.4.3. Unrooted Locked
provetti said:
I have the same issue happening here. All the place I go searcing for an answer andthey say that it is related to software. I suspect too that might be something to do with the power button. I've tried to open it, took of the motherboard, but it seems to be okay.
I have a Black Nexus 5 16gb, 4.4.3. Unrooted Locked
Click to expand...
Click to collapse
It might be an issue with the power button.
In my case it was the power button, which tends to rattle and its not fit enough.
As I lost the copy of bill, i can't send the device to LG care.
So today morning I tried pressing the power button and as soon as the google logo appears I started to tap fast at the back cover with my finger right behind the power button.
SURPRISE! the device booted succesfully and was using for about couple of minutes.
Again it started to boot loop.
did the same procedure to boot. now my device is running for more than three hours and I don't know when it would again go to bootloop.
Its just the problem with my power button and I will soon get the bill copy from my retailer so that i will send the device for repair/replacement.
Meanwhile I've locked my device and set the tamper flag to false.
EDIT:- Now my device is back to normal. Thanks for your valuable responses. Its just the power button failure.
Useless service centers!
Today I went with my device to LG service center, but they were not ready to accept my words regarding this issue.
Surprisingly I found almost more than 6 peoples who bought their Nexus 5 for the same reason.
The technical person in the service center said that it might be due to software update and he suggested a silly solution, After each OTA update he asked me to uninstall each and every app and reinstall again.
I was repeatedly arguing him that it was a Hardware problem and its related to power button, he is not ready to take my words.
I also explained that when the problem existed in my mobile, in OFF condition if device is shaked too much it turns ON without even pressing the power button.
As many of them were waiting there with the same problem I just showed live demo of the problem.
Finally they said if again the problem occurs we should remove the cover and disconnect the battery and then again reconnect it.
Really frustrated spending a whole day in the service center. Main reason is the person in the service centers and technically backward and they were not able to understand the problem.
Is there any other solution available other than service center (Is there any possibilites of contacting google tech support directly) so that my power button gets repaired before the warranty ends!!!!!!
Progress
prvn234 said:
It might be an issue with the power button.
In my case it was the power button, which tends to rattle and its not fit enough.
As I lost the copy of bill, i can't send the device to LG care.
So today morning I tried pressing the power button and as soon as the google logo appears I started to tap fast at the back cover with my finger right behind the power button.
SURPRISE! the device booted succesfully and was using for about couple of minutes.
Again it started to boot loop.
did the same procedure to boot. now my device is running for more than three hours and I don't know when it would again go to bootloop.
Its just the problem with my power button and I will soon get the bill copy from my retailer so that i will send the device for repair/replacement.
Meanwhile I've locked my device and set the tamper flag to false.
EDIT:- Now my device is back to normal. Thanks for your valuable responses. Its just the power button failure.
Click to expand...
Click to collapse
---------------------------------------------------------------------------------------------------------------------------------------------
THANK YOU!!! This is the most helpful tip I've found so far! I started tapping its back part while charging the battery, and then I was able to turn it on, but when I quit tapping it the phone shuts down. It is really something related to the power button because the phone was locking itself constantly while it was working. I made some progress and I will keep trying until I make it work permanently. If you have any more helpful tip, please, share it with us! I've been trying to fix it for 3 weeks and Im getting crazy with this! Also, I moved to Brazil and there's no warranty here, so that's why Im trying to fix it by myself.
Did you contact Google and get it finally fixed?
Thank you and good luck!
i faced the exact same problem..
initially i thought it's a software problem..but in reality it was a hardware fault.. power button was stuck may be..
after repeatedly pressing the power button phone finally booted up..
thanks for the tip
I have the same problem I don't know if I can give the phone to LG care cause I'm in Mexico and I shop my nexus in usa. I have noticed that if I unplug the phone to the charger while Google logo is on the device turns off
Started happening to me a few hours ago....
tapping close to the power button seems to work but it shuts down once u stop.
attempted to repair it myself but im not seeing anything physically wrong with the tiny power button (inside).
leaving the phone off for a few hours. hope that works.....anyone else found a solution besides returning it to Google?
edit: I solved the problem!!!! (voided my warranty as well. lol)
the physical power button (internal) was stuck.
1. I opened the nexus 5 (using any repair guide)
2. I located the internal power button (very tiny)
3. I gave it a few taps with the base of my screwdriver (not too hard but not too soft either)
after re-assembling (partially) the phone came on for about 10 minutes but the problem started happening again so i disassembled it once more.
THE FOLLOWING MAY NOT BE AN ACTUAL FIX (I PROBABLY JUST GOT LUCKY)
4. (looking from above) the power button is square (half is white and the other half is yellow).......i used a razor blade and gently separated the two halves....not completely separated, just a tiny bit. completely separating the white from the yellow would destroy it.
5. gave it a few taps again and now the phone is working fine.
I hope this helps someone who is unable to return their phone to Google.
I tried to explain what I did as clearly as possible. I will be happy to answer any questions asked.
Same problem
Hey Guys. Same problem here. I was sending a whatsapp message and boom. OFF. I tried to connect it to power but it turns on for a few second, shows google logo and the unlocked bootloader and turns off and again and again..it was at 52% battery charge....I'm unlocked, rooted and on cm11. Reading here, i have understand that it's a hardware issue, and i've bought it since 8 months, so can I RMA it? I'm in Italy and i've bought it from play store..
SORRY FOR MY BAD ENGLISH
prvn234 said:
by making some irregular presses in the power button. the device turned on.
Click to expand...
Click to collapse
What did you finally do? I have the same problem.
Workaround to keep your data
I had the same problem already twice. It appears that the cache partitions on the phone is corrupted and therefore Android won't boot. As long as you have an unlocked bootloader you can bring your phone back to life without loosing your personal files. If your bootloader is locked, you have to unlock it first( see here http://forum.xda-developers.com/google-nexus-5/general/guide-nexus-5-how-to-unlock-bootloader-t2507905). This is how it worked for me:
Connect your phone to the PC and bring it into fastboot mode
Download the Factory Android image from https://developers.google.com/android/nexus/images
extract the images from the zip
run "fastboot flash cache cache.img"
restart phone
Done
I hope this can be of help.
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
http://youtu.be/FEixpssggCY
What if you boot it pressing vol up + vol down + power?
Sent from my Nexus 5 using XDA Premium 4 mobile app
J.Diogo said:
What if you boot it pressing vol up + vol down + power?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If on battery, then the phone does nothing. If plugged in to charger and the key combination is tried then the phone keeps on doing as shown in the video.
Don't know what's going on.
Try doing that but with the phone connected to a PC that has adb and fastboot installed.
Sent from my Nexus 5 using XDA Premium 4 mobile app
I would leave the phone plugged in for an hour and don't touch it. Then try.
Trust me.
1ManWolfePack said:
I would leave the phone plugged in for an hour and don't touch it. Then try.
Trust me.
Click to expand...
Click to collapse
Tried that already. No change. Any other ideas?
steelbreeze said:
Tried that already. No change. Any other ideas?
Click to expand...
Click to collapse
You have a fauilty or a stucked power key.
If it is just stucked then you can unstuck it by abusing the power key or taking the phone apart.
If it is fauilty then you have to claim your warranty.
If you disassemble the phone you will void your warranty
bitdomo said:
You have a fauilty or a stucked power key.
If it is just stucked then you can unstuck it by abusing the power key or taking the phone apart.
If it is fauilty then you have to claim your warranty.
If you disassemble the phone you will void your warranty
Click to expand...
Click to collapse
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
steelbreeze said:
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
Click to expand...
Click to collapse
Then you have to visit that local repairer guy pay him to replace the power key again or pay LG to replace the mother board.
steelbreeze said:
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
Click to expand...
Click to collapse
Yeah the repair guy you dealt with must have fixed the button short-term but in doing so inadvertently caused it to short out. Meaning it needs to go back to a repair shop (better one) and cross your fingers that it didn't short out more important components
bitdomo said:
Then you have to visit that local repairer guy pay him to replace the power key again or pay LG to replace the mother board.
Click to expand...
Click to collapse
kbroh said:
Yeah the repair guy you dealt with must have fixed the button short-term but in doing so inadvertently caused it to short out. Meaning it needs to go back to a repair shop (better one) and cross your fingers that it didn't short out more important components
Click to expand...
Click to collapse
Okie. Will take the phone to LG tomorrow or over the weekend.
Guys please clear my one doubt. If it's the stuck power button, what does it have to do with the phone not doing anything when on battery but decides to go till 'Google' when plugged in?
steelbreeze said:
Okie. Will take the phone to LG tomorrow or over the weekend.
Guys please clear my one doubt. If it's the stuck power button, what does it have to do with the phone not doing anything when on battery but decides to go till 'Google' when plugged in?
Click to expand...
Click to collapse
My phone behaves the same way if I constantly press the power button
steelbreeze said:
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
Did you get it fixed? I have the same issue and I've tried many ways to bring it back to life. My last step will be taking it to the tech support, because I live in Brazil, and I'm pretty sure they will charge me expensively as hell.
Click to expand...
Click to collapse
hebert_hrs said:
steelbreeze said:
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
Did you get it fixed? I have the same issue and I've tried many ways to bring it back to life. My last step will be taking it to the tech support, because I live in Brazil, and I'm pretty sure they will charge me expensively as hell.
Click to expand...
Click to collapse
I'm in the same boat, unfortuantely i'm at a loss in what to do, i'm going to send it back to Google and await a replacement, meanwhile i'll get my hands on some cheap old phone for now.
Click to expand...
Click to collapse
Had my Nexus 5 for about a few month now, and have loved it till this morning, it decided to just shut off (full battery too) and i tried to turn it on and it is now just constantly starting up to the "Google" splash screen then shutting off.
Sometimes it gets to the the 4 color circles then shuts off.
I want to enter into recovery mode, but I have no time to click recovery mode as it reboots frequently
One thing i noticed when it did boot up was the power button seems to be extremely sensitive and volatile
I had this same problem.. It constantly rebooted and wouldn't let me get into recovery.. Every time I plugged in the charger it would reboot also. You have to let the battery completely drain.. I gave it a couple weeks.. then tried it again and it worked.
Found a solution
Well same thing started to happening with me yesterday after installing android L's developers' preview in my nexus 5. It worked well for first 4-5 hours but then after terminating a phone call when I put it back to my pocket problem started. I searched many forums for solution then I decided to re-install from image. I connected my phone to My PC (Which had driver installed & fastBoot setup) dramatically my phone started working well. And I detached my phone from PC. So I thought it might solved because after supplying charging. But after 3-4 hours it started again so I directly plugged in to electric socket but it kept on rebooting. Then I turned on my PC and attached my nexus 5 with it. Again it started dramatically.
Still I don't know the exact reason behind it. But good new is my phone is still working since last 16 hours... But I took care of not to launch some apps listed risky for developer's preview. So I thing some incompatible app launch may be a reason... but still its only "may be"
---------- Post added at 05:46 AM ---------- Previous post was at 05:42 AM ----------
dueltothedeath said:
I had this same problem.. It constantly rebooted and wouldn't let me get into recovery.. Every time I plugged in the charger it would reboot also. You have to let the battery completely drain.. I gave it a couple weeks.. then tried it again and it worked.
Click to expand...
Click to collapse
If it happens again try what I just answered and let us know if it worked for you? So we can come to know if solution was nexus 5 specific or android L specific. Also mention the OS version, please.
hbb20 said:
Well same thing started to happening with me yesterday after installing android L's developers' preview in my nexus 5. It worked well for first 4-5 hours but then after terminating a phone call when I put it back to my pocket problem started. I searched many forums for solution then I decided to re-install from image. I connected my phone to My PC (Which had driver installed & fastBoot setup) dramatically my phone started working well. And I detached my phone from PC. So I thought it might solved because after supplying charging. But after 3-4 hours it started again so I directly plugged in to electric socket but it kept on rebooting. Then I turned on my PC and attached my nexus 5 with it. Again it started dramatically.
Still I don't know the exact reason behind it. But good new is my phone is still working since last 16 hours... But I took care of not to launch some apps listed risky for developer's preview. So I thing some incompatible app launch may be a reason... but still its only "may be"
---------- Post added at 05:46 AM ---------- Previous post was at 05:42 AM ----------
If it happens again try what I just answered and let us know if it worked for you? So we can come to know if solution was nexus 5 specific or android L specific. Also mention the OS version, please.
Click to expand...
Click to collapse
Thats very strange..since it started happening to me since yesterday. I managed to flash it again (and that i suppose should have cleared everything) but problem persists. Ill now try to restore factory image.
same thing happened with me one month ago............tried everything except opening it up and finally i got it replaced.................you cannot fix it on ur own take it to a service center asap........thank me if this helps!!
ironclad1911 said:
same thing happened with me one month ago............tried everything except opening it up and finally i got it replaced.................you cannot fix it on ur own take it to a service center asap........thank me if this helps!!
Click to expand...
Click to collapse
Thanks. I restored it to the original nexus 5 build - but nothing seems to fix the problem. will reach out to service center.
I was running the latest stock image (MMB29V) since yesterday on my Nexus 5 and today I used the Nexus root toolkit as always to root the device. Well TWRP flashed once and it said it copied the root files to the device. I had it in my pocket for a few minutes and after that it went into a crazy constant boot loop. It will stop eventually but if I keep the charging cable in it won't stop. I cannot get into recovery because I get the "Start" screen but I cannot advance because it reboots too quickly. I have found a few you tube videos where people push the power button like they are playing the old school game "Track and Field" but this does not work for me nor do I think it's a power button issue. I think I stupidly might have hit some kind of button combo while I'm my pocket believe it or not. I pulled the cover off and was hoping to pull the battery but Im not a fan of doing that since its not a simple task. Any help appreciated. This phone is dead to me and that is NOT good. I need to get this working.
TIA
Bill
Will the phone stay in fastboot mode or does it quickly restart?
Possible power button problem?
audit13 said:
Will the phone stay in fastboot mode or does it quickly restart?
Possible power button problem?
Click to expand...
Click to collapse
It quickly restarts. I want to say its not a problem with the power button because it has been fine for a few years now w/out issue and only happened after rooting earlier today. Right now the only way I can even get the phone to turn on is the plug the charging cable in and then the restarting commences. Does it sound like a power button issue? Possibly but its hard to believe, I dunno. Waiting on a call back from Google tech support to see if they are any help.
It could be a power button issue. You'll have to remove the motherboard to find out.
Once removed from the housing, quickly press and release the power button several times in a row using more pressure than normal. While the motherboard is out of the phone, clean around the power button with pure alcohol.
audit13 said:
It could be a power button issue. You'll have to remove the motherboard to find out.
Once removed from the housing, quickly press and release the power button several times in a row using more pressure than normal. While the motherboard is out of the phone, clean around the power button with pure alcohol.
Click to expand...
Click to collapse
Is there a write up on that here somewhere? Guess I will have to search around for it.
http://forum.xda-developers.com/google-nexus-5/general/nexus-5-power-button-broken-heres-to-t3049747
audit13 said:
http://forum.xda-developers.com/google-nexus-5/general/nexus-5-power-button-broken-heres-to-t3049747
Click to expand...
Click to collapse
Did NOT want to screw up my phone so I sent it to LG. Took a few weeks but it cost me 78.00 total for them to repair the power button issue. Whatever they replaced also fixed the low volume issue I was experiencing as well so it worked out.
So I was able to get my hands on a new 8gb/512gb matte black version of this. Was setting up the phone, updated to Android 10 first before transfering sms, call logs and updating apps. Went to turn off the phone to insert my SIM card and now the phone won't turn on. It vibrates every time I press the power button but then nothing. Currently it's connected to the supplied charger with the LED light lit red. It was already charging while I was using it, had about 70% battery before I switched it off. I've tried volume down + power button for 10 seconds, LED light turns off and it vibrates, and it keeps vibrating every 10 seconds when it's connected to the charger (doesn't keep vibrating when it's not connected). Can feel the area between the fingerprint reader and camera pretty hot during this. Volume up + power doesn't work either. Any ideas?
Try pressing and holding all three.
Power + vol up + vol down. Should force a reboot.
isthisadagger said:
Try pressing and holding all three.
Power + vol up + vol down. Should force a reboot.
Click to expand...
Click to collapse
No response. Not even a vibrate.
That is unfortunate. I had this multiple times. Black screen but phone was on. Just did not react to power button or screen did not turn on. The button combo helped.
Only other idea I have is to let the battery run out. If the phone is even on in your case.
How could you tell if the phone was actually on? Could you receive calls or something?
And this was on your Zenfone 6 too?
I've left it off charge for the last 5 days now. I don't think it's gonna run flat soon, considering that it's not even on.
I think I will send it back to the seller (Taiwan!) tomorrow
The notification led was blinking. Yeah on zf6. It stopped happening a few month ago. Probably fixed in a few update. But yours seems to be a different problem.
CVonV said:
So I was able to get my hands on a new 8gb/512gb matte black version of this. Was setting up the phone, updated to Android 10 first before transfering sms, call logs and updating apps. Went to turn off the phone to insert my SIM card and now the phone won't turn on. It vibrates every time I press the power button but then nothing. Currently it's connected to the supplied charger with the LED light lit red. It was already charging while I was using it, had about 70% battery before I switched it off. I've tried volume down + power button for 10 seconds, LED light turns off and it vibrates, and it keeps vibrating every 10 seconds when it's connected to the charger (doesn't keep vibrating when it's not connected). Can feel the area between the fingerprint reader and camera pretty hot during this. Volume up + power doesn't work either. Any ideas?
Click to expand...
Click to collapse
I am not sure where, but I think when I was trying to fix my hard bricked Z6, some post said that a red LED without any other notion from the phone means that you may be able to get this running in QD-Loader mode - check this: https://forum.xda-developers.com/zenfone-6-2019/how-to/qdloader-brick-t3980165
Can you get the phone to register as a COM-device?
abprie said:
Can you get the phone to register as a COM-device?
Click to expand...
Click to collapse
My post on here: recognised as an Android ADB Interface but I can't do an adb reboot as "device not found"
I am not sure where, but I think when I was trying to fix my hard bricked Z6, some post said that a red LED without any other notion from the phone means that you may be able to get this running in QD-Loader mode - check this: https://forum.xda-developers.com/zenfone-6-2019/how-to/qdloader-brick-t3980165
Click to expand...
Click to collapse
Thanks for this. I actually saw this a few days ago but was reluctant to try as I'm worried it might void the warranty.
CVonV said:
No response. Not even a vibrate.
Click to expand...
Click to collapse
Try again the Power + vol up + vol down combo, but hold it 30 secs. If still does not reboot, get worried...
papete said:
Try again the Power + vol up + vol down combo, but hold it 30 secs. If still does not reboot, get worried...
Click to expand...
Click to collapse
I did hold them for 1 minute and no response before. Is there a specific order which they should be pressed and held?
No, no order. Just all pressed together at once. I think you should return the phone. Last year there was a similar issue with an update and many phones had to be returned, but it was solved.
If the combo don't reboot the phone I would return it. I don't want to give them excuses not to honor the guarantee.
papete said:
No, no order. Just all pressed together at once. I think you should return the phone. Last year there was a similar issue with an update and many phones had to be returned, but it was solved.
If the combo don't reboot the phone I would return it. I don't want to give them excuses not to honor the guarantee.
Click to expand...
Click to collapse
It was never solved. It's still happening even to new ASUS phones.
To OP: Return the phone immediately. Your mobo is 95% dead. It's a hardware issue so trying to fix that is not worth losing the warranty.
aleksander002 said:
It was never solved. It's still happening even to new ASUS phones.
Click to expand...
Click to collapse
Yeah so weird as I only did an OTA firmware update from the shipped Android 9 to Android 10. It installed successfully and rebooted once. But only died once I shut it down. Was there a thread about it?
To OP: Return the phone immediately. Your mobo is 95% dead. It's a hardware issue so trying to fix that is not worth losing the warranty.
Click to expand...
Click to collapse
Yeah it actually just got back to Taiwan yesterday. Seller is being annoying though and not wanting to send me a replacement. But instead wanting to refund me and then asking me to repurchase (at a potentially higher price like seriously -_-).
Such a hassle.
CVonV said:
Yeah so weird as I only did an OTA firmware update from the shipped Android 9 to Android 10. It installed successfully and rebooted once. But only died once I shut it down. Was there a thread about it?
Yeah it actually just got back to Taiwan yesterday. Seller is being annoying though and not wanting to send me a replacement. But instead wanting to refund me and then asking me to repurchase (at a potentially higher price like seriously -_-).
Such a hassle.
Click to expand...
Click to collapse
might be you received damaged Cell because I faced the same issue when I bought LG G4 Cell, Seller told it was new but after I sent to Service Center they told its repaired cell and not new, it was motherboard issue, so might be you also picked up cell like that, other I never faced any problem in Asus 6z since I bought last year
sunnymodh said:
might be you received damaged Cell because I faced the same issue when I bought LG G4 Cell, Seller told it was new but after I sent to Service Center they told its repaired cell and not new, it was motherboard issue, so might be you also picked up cell like that, other I never faced any problem in Asus 6z since I bought last year
Click to expand...
Click to collapse
They refunded me and couldn't get stock of a new one. The repair centre apparently can't fix it either lol.
Anyway it's a blessing in disguise as I'm gonna buy the Zenfone 7 or 7 Pro now.
CVonV said:
They refunded me and couldn't get stock of a new one. The repair centre apparently can't fix it either lol.
Anyway it's a blessing in disguise as I'm gonna buy the Zenfone 7 or 7 Pro now.
Click to expand...
Click to collapse
Yes..Nice Choice, Hope Asus 7 Series Price not like onePlus & others
Same thing just happened to my wife's phone. She received an OTA update from ASUS which resulted in her phone rebooting itself during the night and getting stuck at the ASUS splash screen totally unresponsive.
I waited for the battery to die and after charging the phone powered up. It lasted 12 hours before suddenly shutting itself down when the wife was changing settings to pull the time from the network.
Now dead as a brick. Charge light no longer lights. Totally unresponsive. No amount of power button/volume button combination or time will do anything to make it work again.
Pretty pissed off as it was purchased early Sep last year and has already been sent back to ASUS in Taiwan for the USB charge port board replacement. Now 1 yr and 17 days old.
I do not know what to do now except push for a repair under warranty.
Nearly on the day when my warranty went out the ZenFone did it to.Used Bluetooth to my headphones and suddenly it went dead for good.Was reading that others on the net had the same problem and guess its a major built in fault on a rather expensive phone when i bought it. Got a new phone of a different brand and will for sure never return to any Asus phones when quality aint a strong word for that brand. Over and out.
Wow. I was looking at these phones but there are issues it seems.
Rule #1 if your OS is fast, stable and fulfilling its mission...
Do Not Update!
This goes double for carrier phones. AT&T for example can wreck your user experience with their later updates.
With Pie and above security isn't an issue unless you do something stupid.
Don't get sucker in by scare hype.
Always redundantly backup critical data to at least 2 hdds and always be ready to reload. Reload if you can't resolve a malware issue asap. Cover your ass...ets