So, I got the error message “Error while retrieving information from server.” when trying to buy apps on Android Market. However, I could buy apps via the web site, and my friends could buy apps. So it wasn't a server-wide issue.
Two days later, I solved it. Full, sordid story are on my blog on tolaris.com right now. Perhaps someone who is not a noob can post the link here?
The short version: If you get this error message, try logging in to Google Wallet, removing your credit card, and adding it again.
Hopefully this helps someone else.
ps: Love the "noob" video on the registration page. Massive props to azrienoch.
Here's a link to the whole story and the fix with screen shots. Might be very useful to anyone experiencing this issue. All credit goes to tolaris.
http://www.tolaris.com/2011/12/18/android-market-error-while-retrieving-information-from-server/
I'm surprised this method worked, because I DID try deleting my credit card and adding it again before and it still wouldn't work. Only thing I did different this time was to delete ALL my credit card information. I added my credit card information from my phone this time and it worked perfect.
For people who tried this but didn't work out, try deleting everything including your address. Also, add your information from your phone once you get to the purchase screen.
You can add one more account to your phone and select that account on play store. your problem will be solved.
i m using JB 4.1.1 and having an error while opening Google Play Store "error retrieving information from server. [DF-AVI-01]" plz help me out
Bumping an old thread. I purchased an app on my Nexus 7, and it wouldn't install on my Nexus 5. Instead of saying "Purchased" on my N5, it gave the price of the app. When I would click on "Accept", it would give the error above. I tried clearing out cache, and stopping the app. I synced my google account, but no change. To solve it, I went to the play store on my computer, and clicked on install, and pointed the install to my Nexus 5. Worked just fine.
Problem with buy in Google play card
I have a Samsung Note 4 , when I try to buy apps or games from Google play or bag of gems (clash of clans ) , appear to me error( Error while retrieving information from server df-ppa-10)
Please help me
Sometimes ago my playstore cant deal with in app purchases som I deleted google play store , google account manager and google firmware . But now everything associated with google has stopped working like play store play services youtube chrome hangouts com.google.gapps program i dont what it is and everything pl;ease help cant get to recovery mode so cant format also .
Kaustubh23 said:
Sometimes ago my playstore cant deal with in app purchases som I deleted google play store , google account manager and google firmware . But now everything associated with google has stopped working like play store play services youtube chrome hangouts com.google.gapps program i dont what it is and everything pl;ease help cant get to recovery mode so cant format also .
Click to expand...
Click to collapse
Next time disable any apps you are thinking of removing before you remove them so you can see if it causes issues, if it does you can just renable the app and be back to normal, if it doesn't cause issues then you would be safe to remove the app without issue, but this generally isn't the case with Google apps, messing with those will make the other Google apps fail to start or force close.
Find the versions of the removed apps that are compatible with your device and downloag them on PC then if the device responds to adb you can push the apks to the device and get then reinstalled.
If that doesn't work then download your stock firmware and flash the stock on your device to restore it.
Kaustubh23 said:
Sometimes ago my playstore cant deal with in app purchases som I deleted google play store , google account manager and google firmware . But now everything associated with google has stopped working like play store play services youtube chrome hangouts com.google.gapps program i dont what it is and everything pl;ease help cant get to recovery mode so cant format also .
Click to expand...
Click to collapse
try resetting app preference in application manager this might help
Hi,
I desperately need your help related to search on Google Play store. Couple days ago I realized that search is not working at all on my Google Play store. The same behavior is also on all connected devices to my google account (laptop, tablet, phone...) Once I switch to my wife´s account everything is working perfectly. It means that a problem is isolated on account level while the error message on Google Play is: "we couldn´t find anything for your search...." (see attachment)
I´ve tried everything (clear data, clear cache...) but nothing happened. Region/Country change is not possible on google account unless you move or change IP address. Is it related to some app that is running behind ?
Couple days ago I installed Google Family link to control child´s device but it was not activated nor changed default settings. Anyhow, I deleted such app but it seems to me that might be connected to that. Please help me in resolving such issue since my devices are now useless without Google Play.
Thanks a lot.
.....MpegTv....
i am wanting to get a mate 30 pro and of course install google services on it...
in almost every video tutorial i saw whether its the mate 30 pro or the mate 30 or the p40 the GSF ID is always the same.
the GSF ID is supposed to be unique to every device yet in these videos they are all the same (see below the two i got from videos).
so in essense 100's if not 1000's of people using the restore method are using the same GSF ID? isnt that dangerous to the google play account its lined to?
I am also curious whether this has to do with the backup we're restoring to the phone.
Also, i am spooked by the big G application. who knows what backdoor it maybe opening?
3db5868d120809ca
3497da632b1481ce
The big G is the lz play exploit app. I used it to get GMS on my mate 30 Pro last year when it was still an easy fix. I have noticed nothing but I did uninstall it after the fix. Not sure about the most recent fixes? As for the G Id, this could be something like one of Microsoft bulk licensing where one product Id is put on loads of the same PCs ( Dell, HPs etc), not sure but could be something like that? It is obviously from a working account that has been backed up though and copied. But if you need to use GMS, then there is not much choice really.
Is there a working option without crutches now?
Aliexpres now sell phones with Already Installed Google Services
Sathelp said:
The big G is the lz play exploit app. I used it to get GMS on my mate 30 Pro last year when it was still an easy fix. I have noticed nothing but I did uninstall it after the fix. Not sure about the most recent fixes? As for the G Id, this could be something like one of Microsoft bulk licensing where one product Id is put on loads of the same PCs ( Dell, HPs etc), not sure but could be something like that? It is obviously from a working account that has been backed up though and copied. But if you need to use GMS, then there is not much choice really.
Click to expand...
Click to collapse
Thanks for the reply.
I understand your explanation but as i read about the GSF ID its like a car license number or rather a serial # for a device. this ID could be tied to your google account or rather device serial #.
I now understand why when installing and uninstalling the framework you have to keep retrying to get the ID back...i think its a hole in the google system where it just gives up and assigns it to you.
I dont know. I feel this is dangerous that all of us are sharing one GSF ID from a backup.
If the device was able to be rooted you can generate a new one.
i am sure the people that generated this backup had rooted their device because when the device first launched there was a service to unlock the bootloader. now its no more.
this is the article i am talking about that concerns the GSF ID:
https://blog.onyxbits.de/what-exactly-is-a-gsf-id-where-do-i-get-it-from-and-why-should-i-care-2-12/
LamerOk said:
Is there a working option without crutches now?
Aliexpres now sell phones with Already Installed Google Services
Click to expand...
Click to collapse
they are probably using the methods everyone is using, putting the phone back in the box and shipping it. i see no other solution. unless root and thats not possible since bootloader unlock services for the device has stopped.
That was how my mate 30 Pro arrived but I reset it and used the lzplay method when it worked back then myself for the sake of it. Good read above, I think we will have to wait a while to see what happens next.
Sathelp said:
That was how my mate 30 Pro arrived but I reset it and used the lzplay method when it worked back then myself for the sake of it. Good read above, I think we will have to wait a while to see what happens next.
Click to expand...
Click to collapse
I think we should no longer hope that the USA will grant Google the authorization to work with Huawei seen the tensions between China and the US and the Covid-19 story. I have google spy services up and running since late last year and have no issue, granted my use of google apps is very limited. If we have a backdoor installed through lzplay we will never know but if you have google, wattsapp, fakebook etc installed you can be sure you will be tracked, profiled in one way or the other. That is a fact.
cfds said:
I think we should no longer hope that the USA will grant Google the authorization to work with Huawei seen the tensions between China and the US and the Covid-19 story. I have google spy services up and running since late last year and have no issue, granted my use of google apps is very limited. If we have a backdoor installed through lzplay we will never know but if you have google, wattsapp, fakebook etc installed you can be sure you will be tracked, profiled in one way or the other. That is a fact.
Click to expand...
Click to collapse
So your suggestions... to get rid of Google in order not to be tracked?
the average consumer has no clue of what lzplay is doing. its the most dangerous app out there using the MDM technique (mentioned above).
today at the mall i saw a girl representative for a reseller company in my country for huawei products and she had it installed.
i warned her and told her she committed a mistake but ppl see their phones working fine and dont worry about it. you wont know if the app is sending or stealing your data...(Well, actually, you can install a firewall app and track which apps are sending data to what destination - thats one way that came to my mind)
The issue remains is: We dont know who created lzplay and made a website and made the app. thats the scary part.
Now, another perception of this could be the following:
MAYBE, just maybe the lzplay was released by huawei themselves and if so then we need not worry. i mean we run on their operating system. they would have no interest in stealing data. they can already do that ...
This is being optimistic and thinking this maybe a fact.
i, myself will not venture into this and wont attempt it. Almost all apps work fine except for one thing: Games that rely on Google play games will fail without having the GMS files installed.
I dont play games so its not a big deal for me.
besides, most games now-a-days give you the option of logging in with facebook or google play games. select facebook and you'll be fine.
cylent said:
the average consumer has no clue of what lzplay is doing. its the most dangerous app out there using the MDM technique (mentioned above).
today at the mall i saw a girl representative for a reseller company in my country for huawei products and she had it installed.
i warned her and told her she committed a mistake but ppl see their phones working fine and dont worry about it. you wont know if the app is sending or stealing your data...(Well, actually, you can install a firewall app and track which apps are sending data to what destination - thats one way that came to my mind)
The issue remains is: We dont know who created lzplay and made a website and made the app. thats the scary part.
Now, another perception of this could be the following:
MAYBE, just maybe the lzplay was released by huawei themselves and if so then we need not worry. i mean we run on their operating system. they would have no interest in stealing data. they can already do that ...
This is being optimistic and thinking this maybe a fact.
i, myself will not venture into this and wont attempt it. Almost all apps work fine except for one thing: Games that rely on Google play games will fail without having the GMS files installed.
I dont play games so its not a big deal for me.
besides, most games now-a-days give you the option of logging in with facebook or google play games. select facebook and you'll be fine.
Click to expand...
Click to collapse
If anybody who is without Google will share the experience, honesty thinking of making hard reset and stay without Google...
cylent said:
the average consumer has no clue of what lzplay is doing. its the most dangerous app out there using the MDM technique (mentioned above).
today at the mall i saw a girl representative for a reseller company in my country for huawei products and she had it installed.
i warned her and told her she committed a mistake but ppl see their phones working fine and dont worry about it. you wont know if the app is sending or stealing your data...(Well, actually, you can install a firewall app and track which apps are sending data to what destination - thats one way that came to my mind)
The issue remains is: We dont know who created lzplay and made a website and made the app. thats the scary part.
Now, another perception of this could be the following:
MAYBE, just maybe the lzplay was released by huawei themselves and if so then we need not worry. i mean we run on their operating system. they would have no interest in stealing data. they can already do that ...
This is being optimistic and thinking this maybe a fact.
i, myself will not venture into this and wont attempt it. Almost all apps work fine except for one thing: Games that rely on Google play games will fail without having the GMS files installed.
I dont play games so its not a big deal for me.
besides, most games now-a-days give you the option of logging in with facebook or google play games. select facebook and you'll be fine.
Click to expand...
Click to collapse
I understand your concerns and it is very valid. Over the last 4 months of usage, I have not notice any unauthorised data being sent. I had a filewall installed for removed it just a couple of weeks back.
But again, I can't be 100% sure.
Archibald1963 said:
If anybody who is without Google will share the experience, honesty thinking of making hard reset and stay without Google...
Click to expand...
Click to collapse
I just do a full reset of my phone with GMS trying only using HMS. So far it's easy with phone clone and Aurora store. The only thing I miss are the notifications from Google and Twitter, but everything else is working perfect.
If you guys have specific questions concerning the GSF ID, I'd be happy to answer them. I'm the author of the aforementioned blog post, as well as several tools that deal with Google Play Services (in case you don't have/want them on your phone).
onyxbits said:
If you guys have specific questions concerning the GSF ID, I'd be happy to answer them. I'm the author of the aforementioned blog post, as well as several tools that deal with Google Play Services (in case you don't have/want them on your phone).
Click to expand...
Click to collapse
Is there a way to change de GSF ID of the phone manually? For example give the GSF ID of a Samsung device that works with FCM to a Mate 30 Pro, so that the Mate 30 Pro won't have the notifications issue when GSM are installed.
Or go back to a GSF ID that works perfectly and by mistake the phone's memory has been wiped and now the GSF ID doesn't work to receive FCM notifications.
tistasis said:
Is there a way to change de GSF ID of the phone manually? For example give the GSF ID of a Samsung device that works with FCM to a Mate 30 Pro, so that the Mate 30 Pro won't have the notifications issue when GSM are installed.
Or go back to a GSF ID that works perfectly and by mistake the phone's memory has been wiped and now the GSF ID doesn't work to receive FCM notifications.
Click to expand...
Click to collapse
You are not suppose to change it manually. However, you can always request a new one by clearing the cache of the market app. The GSF ID is kept in that apps database, so if you wanted to change it manually, you'd have to install the android platform tools, use ADB to pull the file (root required), use sqlite3 to make the changes (the key is called "android_id", not GSF ID for legacy reasons), then push the file back to the device. Reboot afterwards.
onyxbits said:
You are not suppose to change it manually. However, you can always request a new one by clearing the cache of the market app. The GSF ID is kept in that apps database, so if you wanted to change it manually, you'd have to install the android platform tools, use ADB to pull the file (root required), use sqlite3 to make the changes (the key is called "android_id", not GSF ID for legacy reasons), then push the file back to the device. Reboot afterwards.
Click to expand...
Click to collapse
I used the Windows tools above to change the GSF ID of my un-rooted Samsung Galaxy A325G, and they worked fine... but does anyone know how the new GSFID was determined?
Is it random?
EDIT: I might be able to figure out how it's generated using "Dummy Droid".
[Tool] DummyDroid - GSF ID generator
Dummy Droid is a mainly a companion tool for the Raccoon APK Downloader . It allows you to create hardware profiles for arbitrary Android devices and upload them into your Google Play account, generating a new GSF ID in the process.
Mocks can either be generated by probing an existing device via ADB or be completely made up from scratch. You (may) need this tool if Google Play won't give you access to an app because of device incompatibilities, country or carrier restrictions. You (may) also need this tool if you are an app developer yourself and want to test compatibility filter settings without actually owning the target device.
Click to expand...
Click to collapse