Hi Everyone, after a lot of savings and reading reviews i bought XZ premium and have been happy till few days back when it all of sudden died!
Background-
My phone model no is G8141, bought in Australia being used currently in India so its not eligible for Warranty
I kept it for charging as usual in night via Sony Charger and it was found off in morning with no notification light, charging indicator basically died while charging .
Steps i took-
1. i tried regular powering on procedure then volume up and power button simultaneous press .
2. changed charger with same cable then same charger, diff cable , then both charger and cable different, realised phone was getting slightly warm near bottom of back but no indication of charging like notification light or screen display !
3. Plugged in computer not getting detected , tried Xperia Companion software repair not getting detected
4. Cleaned phone charging joining Usb C socket and headphone socket thoroughly with Iso - Propyl Alcohol !
Now i don't know what to do, its an expensive phone not covered under warranty in India and was/is my main phone, camera, internet access device !
I request all Sony lovers, Tech lovers to help me out as Phone repair Segment in India is highly unprofessional and unorganised and I am not travelling to UK or Australia for coming 5 months for sure by then the warranty will be over !
I am comfortable in opening the phone as last resort as well and have access to heat Gun and opening tools if that is helpful .
and not getting detected in Xperia Companion even when selecting Software repair
mavsaurabh said:
Hi Everyone, after a lot of savings and reading reviews i bought XZ premium and have been happy till few days back when it all of sudden died!
Background-
My phone model no is G8141, bought in Australia being used currently in India so its not eligible for Warranty
I kept it for charging as usual in night via Sony Charger and it was found off in morning with no notification light, charging indicator basically died while charging .
Steps i took-
1. i tried regular powering on procedure then volume up and power button simultaneous press .
2. changed charger with same cable then same charger, diff cable , then both charger and cable different, realised phone was getting slightly warm near bottom of back but no indication of charging like notification light or screen display !
3. Plugged in computer not getting detected , tried Xperia Companion software repair not getting detected
4. Cleaned phone charging joining Usb C socket and headphone socket thoroughly with Iso - Propyl Alcohol !
Now i don't know what to do, its an expensive phone not covered under warranty in India and was/is my main phone, camera, internet access device !
I request all Sony lovers, Tech lovers to help me out as Phone repair Segment in India is highly unprofessional and unorganised and I am not travelling to UK or Australia for coming 5 months for sure by then the warranty will be over !
I am comfortable in opening the phone as last resort as well and have access to heat Gun and opening tools if that is helpful .
and not getting detected in Xperia Companion even when selecting Software repair
Click to expand...
Click to collapse
Try this:
1. Unplug the phone from the computer.
2. Press and hold volume down.
3. While holding volume down, plug the phone in to the computer.
A green light should appear. If it does, try flashing a new firmware using Flashtool.
Was this submerged in water by any chance?
Thanks for quick reply iArvee
The green notification light does not appear and it has not been submersed in water.
i tried running flashtool and this is the message
15/024/2018 15:24:03 - INFO - Loading devices database
15/024/2018 15:24:03 - INFO - Loaded 101 devices
15/024/2018 15:24:03 - INFO - Starting phone detection
15/024/2018 15:24:10 - INFO - Device connected with USB debugging off
15/024/2018 15:24:10 - INFO - For 2011 devices line, be sure you are not in MTP mode
Does it mean that my phone is detected ? how to proceed
Also when i connected my phone my Windows 7 64 bit PC installed the following driver SOMC flash drive
Hello Everyone,
Can anybody help me, i am stuck with amazing Sony XZ Premium ( till it was working ) and now it is a very very expensive paperweight and an eyesore.
Since the phone has spent past 5 months just sitting in a desk drawer and i am clueless how to proceed so i hope some one can help. Even if it requires hardware solution.
It has no sign of life except phone getting warm when connected to charger and some times even after.
my phone is also doing strange, rebooting when plug charger in. im scared and gonna make backup. this phone has suicide button after 2018 september
obviously power ic chip damage from water in usb then charging. when mine dried (disconnect from charger) then vol and power button with reset
now works ok.
Related
Well, this is the situation:
Recently bought a Jiayu S1 and G3C imported from China. Both arrived well and working, but then after a week, the S1 suddenly shutdown for no reason:
-Didn't fall, so no damage.
-No humidity, it has been stored always in a dry place with silicon cover.
-It has full battery in the moment it has suddenly shutdown.
-Didn't modified the ROM, stock ROM.
After the shutdown:
-Black screen, it doesn't show anything.
-Sometimes I plug the USB on the computer and it shows the LED indicator like it's charging, then 1 minute and it's off again. The LED only appears again when I plug it to the wall charger, but it happens the same, it switch off the LED again and then it only appear if I change it again to the computer. Is like it reacts only to the change of intensities between connections.
-It doens't make any sound while pushing the power button.
-Trying to enter recovery mode, "Vol.Up+Pwr" and "Vol.Down+Pwr" but nothing appears on the screen.
-Already tried with a JIG USB, but it doesn't works
NOTE: It has warranty, but I need to send it back to China, I tried to send it back, but there's a law of aduanas that we can't able to send something with batteries inside, this Jiayu S1 is unibody, so it has integrated battery, and it can't be disabled, so I can't send it even having warranty.
I have been asking for a solution with the after sale department, and they can't give me a solution for it, for now, it has been a great unit that has been working for a 1 week before turning into a brick and hey, 200€ spend for a 1 week phone and actually 1 month as a brick.. Im so mad with this, and the only thing I can do is to ask help here.
Here a video with my bricked Jiayu S1
EdVel said:
Well, this is the situation:
Recently bought a Jiayu S1 and G3C imported from China. Both arrived well and working, but then after a week, the S1 suddenly shutdown for no reason:
-Didn't fall, so no damage.
-No humidity, it has been stored always in a dry place with silicon cover.
-It has full battery in the moment it has suddenly shutdown.
-Didn't modified the ROM, stock ROM.
After the shutdown:
-Black screen, it doesn't show anything.
-Sometimes I plug the USB on the computer and it shows the LED indicator like it's charging, then 1 minute and it's off again. The LED only appears again when I plug it to the wall charger, but it happens the same, it switch off the LED again and then it only appear if I change it again to the computer. Is like it reacts only to the change of intensities between connections.
-It doens't make any sound while pushing the power button.
-Trying to enter recovery mode, "Vol.Up+Pwr" and "Vol.Down+Pwr" but nothing appears on the screen.
-Already tried with a JIG USB, but it doesn't works
NOTE: It has warranty, but I need to send it back to China, I tried to send it back, but there's a law of aduanas that we can't able to send something with batteries inside, this Jiayu S1 is unibody, so it has integrated battery, and it can't be disabled, so I can't send it even having warranty.
I have been asking for a solution with the after sale department, and they can't give me a solution for it, for now, it has been a great unit that has been working for a 1 week before turning into a brick and hey, 200€ spend for a 1 week phone and actually 1 month as a brick.. Im so mad with this, and the only thing I can do is to ask help here.
Here a video with my bricked Jiayu S1
Click to expand...
Click to collapse
Upps ... no device specific forum on xda.
So you have to post your question in the General discussion > Questions and Answers forum.
Hope that you find someone who can help :fingers-crossed:
So this morning i unplugged my phone, fully charged, and used a flashlight app. Then all of the sudden my phone just went black and i have not been able to get it to do anything for over an hour and a half now. No matter what i do it will not turn on. Ive tried to power button/rockers combo to get it to turn on, nothing, Ive tried the little button in the sd card compartment, nothing.... Anyone else have this issue? I cannot find anything on the Z3 for this, only stuff for the older models... Thanks.
Hold volume up and power button until the phone vibrates. Then connect a USB cable to your computer while holding volume down on the phone. If the phone is recognised by the pc you should be able to flash your phone using flash tool and hopefully that will get you back up and running. That's the only solution I can think of. Maybe some other members might be able to help if this don't work.
nobby00900 said:
Hold volume up and power button until the phone vibrates. Then connect a USB cable to your computer while holding volume down on the phone. If the phone is recognised by the pc you should be able to flash your phone using flash tool and hopefully that will get you back up and running. That's the only solution I can think of. Maybe some other members might be able to help if this don't work.
Click to expand...
Click to collapse
Nothing... I cant get the phone to do anything at all. I really do not understand.
I can't help then mate other than suggesting taking it back to where you got it from or sending it to Sony. Hopefully somebody else can help you out to save you the hassle
Planeck said:
Nothing... I cant get the phone to do anything at all. I really do not understand.
Click to expand...
Click to collapse
Did you hold the buttons in for ages; literally 20 or 30 seconds?
poldie said:
Did you hold the buttons in for ages; literally 20 or 30 seconds?
Click to expand...
Click to collapse
Over a minute, still nothing
Planeck said:
Over a minute, still nothing
Click to expand...
Click to collapse
Hello, my girlfriend have the same problem in his Xperia Z3. When she works his phone lying on the desk. She want call to me and the power/lock button don't work. She call to me from other mobile phone and she describe problem. After 10 seconds search in google I find a way to restart phone. She pressed little yellow switch under nano Sim/micro SD plug. Phone power down and never give up. Power button is dead, combinations : vol+ and power , vol- and power, vol+ and vol- and power also didn't work. When I plug the USB cable the charging will start normally. In screen I have a big battery icon with animation.
Maybe someone have similar problem with Z3 and know a solution??
Well if its the button, tap to wake could solve the problem till you decide to get it repaired.
It could also be a battery issue. Try charging for a few hours on a charger and then try turning on after connecting to a PC with phone drivers by holding the power button for like 10secs. That is the method used for HTC phones with similar issues.
The HTC One X had battery issues for some where it would not turn on until it was connected to thr charger for a few hours. I had, had the same issue you mentioned and tried the method mentioned above but never turned on. Repair shop tested the battery and eventually had to replace a bad mothetboard.
That is not normal and even if you could get it back from that sort of failure, you don't want this device unless it is fixed or replaced.
abhinav.tella said:
Well if its the button, tap to wake could solve the problem till you decide to get it repaired.
It could also be a battery issue. Try charging for a few hours on a charger and then try turning on after connecting to a PC with phone drivers by holding the power button for like 10secs. That is the method used for HTC phones with similar issues.
The HTC One X had battery issues for some where it would not turn on until it was connected to thr charger for a few hours. I had, had the same issue you mentioned and tried the method mentioned above but never turned on. Repair shop tested the battery and eventually had to replace a bad mothetboard.
Click to expand...
Click to collapse
Still nothing. Power/unlock button is dead. Today I go to sell point (T-mobile Poland ) and leave for warranty repair. I used Xperia Z3 for 2 weeks
If you are within 14 days TMO should give you a brand new device.
I'm having the same problem too. I tried to use the flashlight app for the first time and it just completely bricked my Z3.
abhinav.tella said:
If you are within 14 days TMO should give you a brand new device.
Click to expand...
Click to collapse
acpg100 said:
I'm having the same problem too. I tried to use the flashlight app for the first time and it just completely bricked my Z3.
Click to expand...
Click to collapse
Hello,
Xperia Z3 back from repair few days ago. Message from service: hardware repair, updated soft, phone is 100% functionality and compatible with specification from producer.
Ive just received my z3 as replacement for g flex and its from Plus poland lol.
Sent from my Xperia Z3 using XDA Free mobile app
Just happened to me today- Xperia Z3 Compact
So last night, i left my phone to charge after reaching 5%. When I woke up, my phone won't start and it won't charge either. The LED indicator was not lighting when it is plugged.
I tried every trick:
1. Pressed down the power button in different lengths.
2. No. 1 but with the volume down key
3. Pressed down the yellow button on the sim card tray
4. Tested 5 different charger heads and different wires
5. Tried connecting to 2 different laptops to see if my phone will be recognized
I work close by a Sony Center so I was planning on passing by after work. I was already having a really bad day and my phone is not under warranty. Throughout the morning, I'd randomly check the power button if it will finally work. FORTUNATELY, during lunch, the LED indicator finally lit up! The batt was drained so I had to charge it and wait a few minutes before turning it on. Finally it's on. I don't know what the eff happened or if it is really resolved.
I'd still want to know what the hell is wrong with Xperia Z phones??
Mines 'died' twice, both times the only way I could get it to turn back on was to connect to magnetic charger dock/cable
this is really works on me.. !!! try this one.....
anthgabb said:
So last night, i left my phone to charge after reaching 5%. When I woke up, my phone won't start and it won't charge either. The LED indicator was not lighting when it is plugged.
I tried every trick:
1. Pressed down the power button in different lengths.
2. No. 1 but with the volume down key
3. Pressed down the yellow button on the sim card tray
4. Tested 5 different charger heads and different wires
5. Tried connecting to 2 different laptops to see if my phone will be recognized
I work close by a Sony Center so I was planning on passing by after work. I was already having a really bad day and my phone is not under warranty. Throughout the morning, I'd randomly check the power button if it will finally work. FORTUNATELY, during lunch, the LED indicator finally lit up! The batt was drained so I had to charge it and wait a few minutes before turning it on. Finally it's on. I don't know what the eff happened or if it is really resolved.
I'd still want to know what the hell is wrong with Xperia Z phones??
Click to expand...
Click to collapse
just do the no .3 ... and it works to me... thank u for posting this .. it helps me a lot.......
It's called the 'sudden death' bug and a small number of sony xperia phones die from it., including the Z3. It is more common in the Z3 Compact (I suffered from it and had to get it replaced). Just google sony Z3 sudden death.
Did the OP use a quick charger on his Z3? The reason I ask is that the repairer I sent my Z3C to originally said the motherboard was gone and needed to be replaced, possibly cased by current. I used to use a quick charger on my Z3C and wonder if it caused it as the phone worked perfectly for 6 weeks before dying.
There are several so called fixes and workarounds that work for some people, not all. Only a motherboard replacement fixes it properly.
Fix for Z3 not powering up / no charge LED
My Z3 would not power up and no charge LED when cable plugged in. Finally found this solution on Sonymobile support website which fixed my phone!
To force the device to restart
Detach the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") until the device has emitted three vibrations, and then release the OFF button. The device turns off automatically.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
If a forced restart procedure as described above doesn't succeed in turning on your device, you should try another kind of forced restart - the 2-minute restart procedure.
To force a 2-minute restart
Detach the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") for 120 seconds (ignoring any vibrations), and then release the OFF button.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
I had to hold the 'off' button for about 60 seconds before the phone vibrated and sprung into life - phew!
I bought mine with the broken screen so I don't know for sure what happened. Bid won for $37
The led light came on when plugged in, but no vibrations. The computer recognized it and installed as the D6633. Properties show the battery had charged to 29%, 60%, 99%.
But clicking into it just shows a blank page. No folders, drive volumes, or anything.
However if it is not hooked up to a charger or computer then as well as no vibration there is no lights either. Does get a little warm though.
Bought the new display and powerflex. Still wont turn on, no vibrations, and only shows led when plugged in.
Tried the volume up, down, power, all three, reset button in sim tray.
PC Companion can't work with it. It almost worked once but said if there was a google account and I did not have the info I would be facing the whole account lock fiasco....No thank you. Can't even get it to recognize it for that option properly anymore anyway.
Could easily connect it into fastboot mode, but getting it into flash mode took much much much more effort. But eventually I did and flashed an image with flash tool. Went fine. Flashed everything......NO CHANGE......
I'm guessing at this point maybe the board was more damaged than seems....Though it's weird how the computer recognizes it and can flash everything.
Or there is a damaged power IC, transistor, capacitor, or something.
I really hope Sony took care of this in the Z5 and it is no longer an issue in future devices. It was said in a few comments above that only a few people are affected....Yet there are endless searches and pages with a dramatic number of users facing it.
Problem:
My Nexus 5 encountered sudden death for no apparent reason, it's gone completely unresponsive.
History:
Using this phone for past 2 years
I'm a stock user, never rooted my phone or flashed any ROM.
Did factory reset and fresh install of Marshmallow through OTA last year
Most recent update to my phone was the July security update through OTA
My screen shattered in April so I replaced it with an OEM unit (since it was costing me less than half what LG service centre was charging me)
The connector below the battery was slightly loose, which resulted in only the backlight turning on and nothing else showing on the screen. To fix this, I applied a small foam tape over the connector to ensure it was tightly connected, but not too tight to damage it and the screen has been working fine ever since.
Problem in detail:
My battery was on 14% so I plugged in my stock charger. I launched the Mobdro app to watch a live stream for a good 10 minutes. Then suddenly the screen turned off and the sound stopped at the same time.
Troubleshooting:
I did the following but nothing works:
Faulty display ruled out - I pressed volume buttons all up/all down to sense vibration mode, double pressed on power button (in the hope that I will get a vibration when it launches camera) but I don't get any sound or vibration.
Long press Power button to restart phone, no response.
Power + Volume Down for 30 secs, no response.
Power + Volume Up + Volume down for 30 secs, no response.
Changed USB Cable, Charger to ensure battery was charging and left it on charging for 60 minutes, retried all above steps, still no response.
I checked my charger and cable (which were being used when phone went dead) to charge a different phone and they are working fine. I'm guessing that this can't be a voltage fluctuation problem otherwise my charger would've been damaged and would have stopped working.
Connected through USB cable to my PC, I get a "USB Connected sound" and then "USB disconnected sound". This sound loop keeps repeating until I press Power and Volume Down for 10-15 seconds, after which I get a USB disconnected sound and USB Connected sound and then it stops. Then I get a message on PC that installation of drivers failed for unidentified USB device.
Dead battery ruled out - I took my phone to a hardware store, the first thing he did was to disconnect battery and charge it externally. Then he tested the Micro-USB port, motherboard, internal charging cable and those were fine. Which means that battery was in fact being charged through the phone.
Took it to an LG service centre today where the person refused to inspect it because the display is not original. I reasoned with him to inspect and if they find that the display is the problem they can change it and I will pay, he asked me to come back later as his owner (who presumably takes these decisions) wasn't available.
I'm unable to find out the root cause of this problem and how I can fix it, and I'm scared that LG service centre will charge me huge amount even if it's a simple fix. Please help me in reviving my beloved Nexus 5 to work again. Is there something that can be done? If the phone can't be revived, is there a way I can extract all my data from the internal storage?
Hi all,
first of all I want to thank the community. I read a lot of threads about Smartphones and helped me a lot.
I bought a Z5 from the Internet with lcd cracked , so I replaced the LCD and than the problems began. Because i bought it on the Internet I don´t know the previous History of the phone. LCD is working fine because it was testet.
Z5 turn on with 1x vibration no screen and NO LED while charging
Flashmode and Fastboot mode works but discontiuned always
Press the yellow button on the sim tray it vibrates 3x
I let it charge for 5h NO led but could flash a .tft with flashtool - no success, after than I tried to repair with sony companion - no succeess. Bootloader is locked. I have the key to unlock, but failed "FAILED (remote: Command not allowed)"
I let it charge for 12 hours, no led again.
There is a sort of life in the mainboard because it vibrates and can get fastboot and flashmode, but no screen no led while charging
Anyone had similar Problems?
Any Ideas?
You could try replacing the battery. Were you able to do any overall functionality check on the device before working on it? See any corrosion on the logic or water damage indicators tripped? What did you do to test the LCD?
I went to a repair shop and they said the motherboard is defect, and they only test the lcd, battery is ok he said, but I don´t trust this guy because he ripped the microphone flex cable and told me that I was it. I am sure I didn´t ripped the flex cable.
The Device was opened before me and I guess they messed something up.
Where are the water damage indicators located?
Yesterday I flashed twice succesfully with flashtool but no LED while charging and no screen
This is so mysteriously..
since u bought it online having cracked screen , you should consider following possibilities
1. how did it crack? by dropping from height etc
2. if yes then the damage was far deeper than just cracked screen
3. if no then atleast the device seems already bricked and its stuck thats why no fastboot is working!
4. try pressing power key and volum up for 15 seconds the device should VIBRATE 3 times, while on second time vibrating, RELEASE BOTH FINGERS IMMEDIATEL. this should switch of the device., NOW try connecting in flashmode. should work thou
5. if all fails then i suspect that the shock what broke screen actually hurt mother board also. and repairing the device will cost you new Xperia XZ
So I was at my cousin's house and my Xperia XZ Premium G8142's battery was running out and I didn't have my charger on me so I tried to use his Galaxy Note 9's charger. At first it was charging normally two minutes later it stopped charging and the Battery Care app crashed so I unplugged it and kept using it until it was fully discharged when I got back home I charged it with the original quick charger without any problems. The next day I noticed the battery was draining really fast but I thought it might be because of some apps running in the background. Later that day the WiFi connection was repeatedly disconnecting so I decided to reboot hoping to fix the connection issue but the phone got stuck on Sony logo for about two minutes then it suddenly died now it doesn't give any response no screen, no LED, no vibration, no flashmode, no fastboot, no nothing :crying: .
I went to a local maintenance center (not Sony Because there isn't any in Syria) they said that the power circuit was fried because of the high power rate of the Note 9's charger (Which didn't have any kind of a warning not to use it on other android devices) and they don't have the replacement parts .Now I'm stuck with a dead Sony flagship because Samsung didn't bother to warn their users to not use the charger on other devices and because Sony didn't export replacement parts to Syria due to political issues :crying: .
Does any of you know a way to send the device to an official Sony support center to fix it or how to get replacement parts so it can be fixed by a local center. Please Help I'm really desperate :crying: .
Thanks.
well Sony isnt a well known brand... If you are under warranty though, you can maybe contact international Sony support center and tell them about the issue.
Then again, how did you get your phone if your country doesnt ship parts to it? is it under warranty?
I also once tried my brother's galaxy s9+ charger, charged 1% and then stopped, I tried again, same thing happened so I realized the charger isnt good for Sony...
but I dont think your issue is only related to samsung charger because Ive seen more people having dead battery after being drained completely, I think its an issue in some Xperia devices...
Any way, if you are under warranty, there is no reason for Sony not to fix it for you, even in another country (depending on where you bought your device from), if you bought it from a private shop, maybe you can still ship your phone by paying a couple hundred $...
wish you all the best
Thank you for responding.
Unfortunately the warranty expired on 2nd of October.
I contacted Sony support center but they haven't provided a way to ship the phone to them.
Even though there are many shops in Syria are able to get Sony Xperia devices to sell not many repair shops bother to get the replacement parts for them because people are becoming less and less interested in Xperia smartphones especially when Samsung was able to provide more affordable devices (for a while).
I don't think it's a battery issue it was about 73% when the phone died (while rebooting) and i was able to charge it with the original charger twice after the battery was drained.
I'll try contacting Sony again and I'll look further for someone how might have or can acquire the replacement parts.
Thanks again for your time.
hello test volume (+) + power ? after test repair with xperia compagnon or flashtool ?
Unfortunately I tried the Volume up + power button combination many times and for different periods of time up to 5 min. but nothing happened and the Windows wont even see that there's a connected device and the phone doesn't go to flashmode or fastboot.