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Just bought a Z3 and it has the faintest hairline crack across the middle of the back glass, which to be honest really doesn't bother me at all, as I got the phone for a very good price, but just wondered will this make the phone NON-WATERPROOF ?
I'm not sure. There was a story of one Z2 surviving in over 10m/30ft of sea water for several weeks with no water damage. In the article there were a few pics and the back cover was severely cracked.
You could always try the pressure test - http://forum.xda-developers.com/z3/general/guide-test-waterproofing-water-t2897886
shtepsel said:
I'm not sure. There was a story of one Z2 surviving in over 10m/30ft of sea water for several weeks with no water damage. In the article there were a few pics and the back cover was severely cracked.
You could always try the pressure test - http://forum.xda-developers.com/z3/general/guide-test-waterproofing-water-t2897886
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Click to collapse
Wow, thanks for that tip, just did that test and the pressure increased each time, so I guess its OK then, right time to jump in the bath
Are you really going to take your phone with you in the bath and submerge it for no reason? Hot water viscosity will be different to cold and easier to get inside your phone.
Newt182 said:
Are you really going to take your phone with you in the bath and submerge it for no reason? Hot water viscosity will be different to cold and easier to get inside your phone.
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No only kidding, as long as the z3 holds up if it gets wet whilst out on a run or using in the rain, I'll be happy. Not going to be submerging it any time soon.
I'd put some duct tape on it. Good to go.
There is a pressure test in this forum that using service menu that will give you an idea. Mine has a crack but is still waterproof. By that, I've only had it splashed and dipped quickly in a pool. I wouldn't take it very deep as I imagine the water pressure would open the crack a bit wider and let water in (however I'm not sure if the glass is the phone colour or if the glass is clear and the phone colour is a plastic cover behind the glass which would mean help with stopping water getting in after a crack)
Has any brave soul tried this feature? If so give us your experience!
Personally I have not, knowing my luck my device would be the one with faulty ports/leaks ?
Some people have tried it and damaged their phone. Others have been fine. The phone is water resistant not waterproof so I would recommend against dipping it in water.
Sent from my SM-G935F using Tapatalk
I personally placed my wife's S7 Edge screen under a running tap for a few seconds. Phone still works fine. Having said that the iPhone 6S has some great water resistant features and it doesn't even have an IP rating. Yet my old iPhone 5s died after siting in a little puddle of water on the bathroom basin bench, which was barely as deep as the back cover. At least with some certified proof of water resistance protection on the S7's, I won't be taking mine swimming or showering, but its surely great to know that it could
handle some very common water contact.
If it spoils easily regardlessof having water resistance why does samsung make all these ads with lil john dunking his phone in the aquarium and whatnot. Theyre tempting us to do so and if the phone is broken they should never void the warranty as long as it adheres to the phone being not deeper than 1.5 meters for not longer than 30 mins
As above, i've run mine under the tap a few times and it's been fine. I've never submerged it though, I don't dare yet. I also don't have a need to, so don't anticipate I will anytime soon.
I finally had it tested and it was an accidental situation which makes it seem useful and not just intentionally testing it for the sake of it. We left my wife's S7 on the coffee table and there was a cup of water on there. We came back and the water got knocked over, the phone was kind of in a puddle of it. I was actually excited to test it, but pissed that my cat has been ****ing with filled cups of water lately.
Tried dipping it while i was in the gym pool lol charged it after 2 hrs moisture detected, wiped the inside with some tissue all good ?
Sent from my SM-G935T using Tapatalk
I use it to watch the news in the shower every day, and I tested under running water for a few minutes when I first got it. Water proofing is the biggest single reason why I bought this phone. If it doesn't work as advertised, I would have returned it. This thing is designed to handle water, so don't be afraid. I wouldn't swim with it, but a couple of drops of water from the shower or caught out in a rain storm, are nothing to worry about.
It is sold as a waterproof phone, not just water resistant. IP68 means full submersion in water, up to 5 feet for 30 minutes. That is waterproof. If the device fails from less than that, Samsung would legally have to replace it for you under warranty.
toptekjon said:
I use it to watch the news in the shower every day, and I tested under running water for a few minutes when I first got it. Water proofing is the biggest single reason why I bought this phone. If it doesn't work as advertised, I would have returned it. This thing is designed to handle water, so don't be afraid. I wouldn't swim with it, but a couple of drops of water from the shower or caught out in a rain storm, are nothing to worry about.
It is sold as a waterproof phone, not just water resistant. IP68 means full submersion in water, up to 5 feet for 30 minutes. That is waterproof. If the device fails from less than that, Samsung would legally have to replace it for you under warranty.
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that's all true but they get you with the "water pressure" crap. running it under a slowly pouring tap should be fine, but running it under heavy/fast flowing water flowing from the tap could be a problem, also the entire submersion thing, drop it in slow it should be fine, throw it in water and it could cause issues.
The IP68 rating is simply a bonus for me. I will treat it no differently than any other phone but it's good to know that, should an accident occur, and it ends up in the sink or something similar, it should be alright. Being able to use it in the rain is quite nice too. However, people who put their new phone in a bowl of water the day they get it to prove some sort of point deserve any issues they end up with.
1.5m 30mins. With that rating i would say it's safe to bring it with you when you swim(not dive), and would not recommend to bring it to snorkel. I saw someone dropped their phone to a 40 feet river.. that for sure are gonna break the phone..
Sent from my Nexus 6P using Tapatalk
BTW, make sure you never subject it to soapy water. Its water resistance relies on the surface tension of the water. Soap lowers water's surface tension, allowing the water to flow into places it normally wouldn't, as this guy found out the hard way:
http://forum.xda-developers.com/galaxy-s7/how-to/water-damage-story-t3337463
toptekjon said:
I use it to watch the news in the shower every day, and I tested under running water for a few minutes when I first got it. Water proofing is the biggest single reason why I bought this phone. If it doesn't work as advertised, I would have returned it. This thing is designed to handle water, so don't be afraid. I wouldn't swim with it, but a couple of drops of water from the shower or caught out in a rain storm, are nothing to worry about.
It is sold as a waterproof phone, not just water resistant. IP68 means full submersion in water, up to 5 feet for 30 minutes. That is waterproof. If the device fails from less than that, Samsung would legally have to replace it for you under warranty.
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Click to collapse
doing the same as you better to test the warranty while its still hot
it froze on me on 2nd shower, high pressure test video recording but im sure it was the fact that ive got like 5% space left on the memory.
I also run it under cold fast water if it heats up, i do block the charge port, then its cooled down enough for some day charging...
its quite a well built phone and I would be shocked if it does get water damage, but im worried, samy warranty is good service.
I couldn't resist testing this out. After all, if it's not working as advertised I'd want a replacement. So I filled up the sink and then carefully placed the phone at the bottom. The screen doesn't work while under water but once I took it out everything was back to normal. Awesome feature!
I don't need the water resistance features of the phone, but I do believe that if it's water resistant then it's less likely for moisture and corrosion to hamper with buttons, contacts and other internals. I had 3-4 phones with unresponsive power buttons over time, so if Samsung used good, oxidation-resistant materials for water resistance purposes then it will probably be beneficial for overall mechanical health of the phone as well.
Anyone else have any experiences to share?
Was at a party this past weekend with a lot of friends. I had my phone in my hand, browsing something, and my buddy asked what phone I had. When I told him it was the S7 Edge, he promptly entered Lil Wayne mode and poured his beer onto my phone. Laughs were had. Took it to the bathroom and rinsed it under the sink for a few seconds, and all is well.
Nitemare3219 said:
Anyone else have any experiences to share?
Was at a party this past weekend with a lot of friends. I had my phone in my hand, browsing something, and my buddy asked what phone I had. When I told him it was the S7 Edge, he promptly entered Lil Wayne mode and poured his beer onto my phone. Laughs were had. Took it to the bathroom and rinsed it under the sink for a few seconds, and all is well.
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If someone did this to my phone without my consent I would enter Bruce Lee mode with them.
Ontopic: I tested my phone a lot. When I first got it I washed it with clean water everyday. I also washed it with soap a few times, I never had any problems.
After I received my dbrand skin I also washed it a couple of times, once with soap as well, to make sure the skin is water resistant (it is).
Now that the "new toy" syndrome has passed, I use my phone normally, but if someone asked me to take a selfie while the phone is underwater, I would do it
Dropped my phone in the bath and continued to leave it in there to show it off to the mrs as her iphone can't do it. Screen came out working fine including buttons, however the speaker was very distorted which kinda made me panic but it dried out overnight and all was well in the morning.
Needless to say I never lost my nerve round my partner and kept echoing your iPhone can't do that....
lvnatic said:
If someone did this to my phone without my consent I would enter Bruce Lee mode with them.
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Haha, well since it was in my hand it's not like it got very wet. With the water resistance, I really didn't care. Gave me my first opportunity to test it out.
My son wanted to get a video underwater at the pool last weekend.
https://youtu.be/3UL4qcH7rJs
Sent from my SM-G935P using Tapatalk
Recently I've been on holiday and had an small accident ( BTW I never try to test my phone water resistance capabilities or other stuff and my phone is allways in rugged incipio case ) so I have accidentaly splashed my phone with a vine ( to be accurate fruit vine which is called in my country "SANGRIA" its more of a juicy drink with litle alcoholl ) anyways, I splashed my phone and it wasn't all wet but there was a litle bit of water in the speaker grills (one drip) and I couldn't clean it out of there and it might got inside the speaker port but nowhere else and I have cleaned with wet towel rest of the phone from vine and it was 2 weeks ago and everything works fine without any problems and speaker is in perfect working condition. So my question is should I worry about vine ( non fresh water ) in my port?
Sorry for stupid question.
Rolandas93 said:
Recently I've been on holiday and had an small accident ( BTW I never try to test my phone water resistance capabilities or other stuff and my phone is allways in rugged incipio case ) so I have accidentaly splashed my phone with a vine ( to be accurate fruit vine which is called in my country "SANGRIA" its more of a juicy drink with litle alcoholl ) anyways, I splashed my phone and it wasn't all wet but there was a litle bit of water in the speaker grills (one drip) and I couldn't clean it out of there and it might got inside the speaker port but nowhere else and I have cleaned with wet towel rest of the phone from vine and it was 2 weeks ago and everything works fine without any problems and speaker is in perfect working condition. So my question is should I worry about vine ( non fresh water ) in my port?
Sorry for stupid question.
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Click to collapse
it should not affect the phone but you can put the phone under running water just to rinse the vine off...
then, you can allow the phone to dry
Just clean it with fresh water and it will be fine
About waterproof resistance: You can take a bath or swim with it, take selfies and jump with it into a pool. it will be okay. Dry it after go out of the pool
I've already test it about 30 times last month. Works like charm
Just as Samsung says, don't expose it above 30 minutes every use under the water/juice/whatever just to be sure it does not suffer for external damage like the broken speakers or mic
superlouro said:
Just clean it with fresh water and it will be fine
About waterproof resistance: You can take a bath or swim with it, take selfies and jump with it into a pool. it will be okay. Dry it after go out of the pool
I've already test it about 30 times last month. Works like charm
Just as Samsung says, don't expose it above 30 minutes every use under the water/juice/whatever just to be sure it does not suffer for external damage like the broken speakers or mic
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Click to collapse
the water resistance 1m deep water means only 0.1 bar pressure, it was never designed for pool camera, just say
Rolandas93 said:
Recently I've been on holiday and had an small accident ( BTW I never try to test my phone water resistance capabilities or other stuff and my phone is allways in rugged incipio case ) so I have accidentaly splashed my phone with a vine ( to be accurate fruit vine which is called in my country "SANGRIA" its more of a juicy drink with litle alcoholl ) anyways, I splashed my phone and it wasn't all wet but there was a litle bit of water in the speaker grills (one drip) and I couldn't clean it out of there and it might got inside the speaker port but nowhere else and I have cleaned with wet towel rest of the phone from vine and it was 2 weeks ago and everything works fine without any problems and speaker is in perfect working condition. So my question is should I worry about vine ( non fresh water ) in my port?
Sorry for stupid question.
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Click to collapse
Hi
I miss sangria
That should not be a problem , the phone is water resistant may be at most clean it with clean water to avoid any damage to the seals by the alcohol ,damp cloth with water or some cotton
I wouldn't worry to much
Check this video , i will help you understand
https://www.youtube.com/watch?v=B4KOg7g1zfE
MAX 404 said:
Hi
I miss sangria
That should not be a problem , the phone is water resistant may be at most clean it with clean water to avoid any damage to the seals by the alcohol ,damp cloth with water or some cotton
I wouldn't worry to much
Check this video , i will help you understand
Click to expand...
Click to collapse
Thanks everyone for answers.
Yes to be honest I was not sure If it got any in the speaker grills inside. I was holding phone vertical and accidentally splashed phone with vine and to be sure the screen was all covered with vine but there was just a few drops on the bottom so I don't think that any of it got inside but I have wiped phone with wet towel and left to dry itself.
Rolandas93 said:
Thanks everyone for answers.
Yes to be honest I was not sure If it got any in the speaker grills inside. I was holding phone vertical and accidentally splashed phone with vine and to be sure the screen was all covered with vine but there was just a few drops on the bottom so I don't think that any of it got inside but I have wiped phone with wet towel and left to dry itself.
Click to expand...
Click to collapse
More than 1m deeper the pressure may damage internal components and jumping into water or throwing it into may damage external modules of the phone like speakers, USB and mic (of course this were the values established for the IP68 and given by Samsung. S7 like others can handle more but it's not recommended)
I did test in extreme conditions like jumping into water but not salty and took some showers with it and S7 never failed me.
IF YOU DROP YOUR PHONE WATERPROOFNESS/WATER RESISTANCE MIGHT BE COMPROMISED!
Anyone dared to submerge their lovely new shiny phone in water yet?
Edit: Could mods move this to General/discussion please, my bad.
I did, I dropped it in the tub. Only for a couple of seconds though. Running fine no issues.
I am coming from a mate 9 the only thing I see different is the sim card tray has a big rubber seal on it. I guess if they added the same seal on the mate 9 it could qualify for IP68+. I did drop coffee on the mate 9 and the sim tray became almost glued but it kept on humming until I tried to remove it today. It came out but half the sim card seems to have Melted inside the phone.
Good to know, i'm still dubious of any device that has charging port, headphone jack, speaker, microphone and no visible covers.........and being a fisherman it's a bonus knowing that a dip in the lake would still leave the phone working.
For your entertainment!
https://youtu.be/OwqFGSqOMaI
Sent from my SM-G955F using Tapatalk
crankshaft said:
For your entertainment!
https://youtu.be/OwqFGSqOMaI
Sent from my SM-G955F using Tapatalk
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Did you do that? Kudos my friend.
craftycarper1 said:
Did you do that? Kudos my friend.
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Click to collapse
For sure!
Here's another!
https://youtu.be/gcta3h5dA2M
Sent from my SM-G955F using Tapatalk
havent yet with my new phone but my s7e has seen the water many times even recorded underwater
Took the plunge and tried it myself..........won't be trying it again as it just doesn't feel right submerging the phone!!
https://youtu.be/_aXNcS0gajI
I wouldn't make it a habit of purposely using the phone underwater.
Yes, it can take it.
Should you do it, on purpose? Not really.
Just as you don't test a fire extinguisher or even an airbag, it's reassurance in case of accident that your device won't be rendered inoperable.
Water still gets in things even though it doesn't get inside. The headphone jack has internal contacts and these will get contaminated with mineral deposits left behind from being exposed to water. Sea water is far worse as the salt residue that's left behind is highly hygroscopic (meaning it absorbs moisture) so every time the device is in a humid environment those surfaces become wet to the touch and that wetness is both highly corrosive AND conductive. This is why any gear, no matter what its waterproofness rating is, must be rinsed with *fresh* water after use in marine environments.
In short, your device continues to operate but make no mistake about it, you're reducing its useful lifespan with repeated dunks and swims.
I don't intend on giving mine any more dips.....and wouldn't dream of putting it in salt water...........but curiosity got the better of me when i went to the lake to see a couple of mates fishing
same if not better then the s7 edge.
I wash off my s7 edge before because i was working a car and grab te phone and it got dirty.
Also install water screen protector on my s7e , note 7 and s8+ all work fine.
cpufrost said:
I wouldn't make it a habit of purposely using the phone underwater.
Yes, it can take it.
Should you do it, on purpose? Not really.
Just as you don't test a fire extinguisher or even an airbag, it's reassurance in case of accident that your device won't be rendered inoperable.
Water still gets in things even though it doesn't get inside. The headphone jack has internal contacts and these will get contaminated with mineral deposits left behind from being exposed to water. Sea water is far worse as the salt residue that's left behind is highly hygroscopic (meaning it absorbs moisture) so every time the device is in a humid environment those surfaces become wet to the touch and that wetness is both highly corrosive AND conductive. This is why any gear, no matter what its waterproofness rating is, must be rinsed with *fresh* water after use in marine environments.
In short, your device continues to operate but make no mistake about it, you're reducing its useful lifespan with repeated dunks and swims.
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A sensible reply. Ever since the Sony Xperia Z was released I have been debating (arguing like crazy) with peers that these mobiles are NOT waterproof, they have the smallest amount of water resistance. If one reads the manual, and very VERY few owners do, they will realise this water resistance is more of a 'splash resistance' in reality.
Sure Sony had adverts with people making calls while standing in a swimming pool etc BUT soon realised their marketing mistakes. Swimming pool chemicals destroy the protective membranes and cause no end of other problems. I wished all manufactures would simply refer to the mobile as splash resistant.
I have written pages on this very subject. Even though Samsung write that the mobile may be submerged in water to a depth of 1.5M for 30 minutes this is so woefully subjective. Even at surface level immersion in water if you swish the mobile about the force of water induced by movement can and will penetrate the mobiles membranes, its simple lores of science. Sure if one very gently and slowly submerges the mobile to 1.5M for a short period in theory all should be well. WHO is going to do that and why would they?
The IP rating is in reality just saying one can answer the phone with wet hands and make a call in the rain. The mobile device is very VERY far from an underwater camera that is designed for that purpose.
To close, its not truly about depth of water and time but water pressure FWIW. Soap box awayyyyyy:laugh:
Ryland
Ryland Johnson said:
.
To close, its not truly about depth of water and time but water pressure FWIW. Soap box awayyyyyy:laugh:
Ryland
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Is water pressure not down to the depth of water?
Depth pressure is a static reading.
If you toss the phone into a pool that's 1 meter deep the actual realized pressure, albeit brief, is going to be much higher.
This is why you cannot snorkel with a wristwatch rated at 50 meters. The deeper you want to go the more evident this becomes.
Ryland brings up this point that I left out but is painfully obvious to those familiar with it.
Showering with a device is much different than wearing it on your wrist or hip and walking around even if only submersed under a foot or two of water.
I've seen rainproof electrical enclosures fail and upon inspection find them full of water as if their covers were off during the storm. This happens because heavy rain with no wind and heavy rain with 100mph wind gusts are completely different things. They do make such enclosures that are designed for these conditions and they are much more expensive.
If you really want to play with your devices around the pool including dunking and shooting video underwater, invest in a waterproof case. And even then a few drops of water inside the case won't affect your device. Protection is always better in layers.
Just copied this from W'Pedia. I use watches as an example of how the general public are fooled into believing what is written on the back of ones daily watch, vis:..... Quote........
"Water resistance classification[edit]
Watches are often classified by watch manufacturers by their degree of water resistance which, due to the absence of official classification standards, roughly translates to the following (1 metre ≈ 3.29 feet). These vagueries have since been superseded by ISO 22810:2010, in which "any watch on the market sold as water-resistant must satisfy ISO 22810 – regardless of the brand." [5]
Water resistance rating Suitability Remarks
Water Resistant 3 atm or 30 m Suitable for everyday use. Splash/rain resistant. Not suitable for showering, bathing, swimming, snorkelling, water related work and fishing. Not suitable for diving.
Water Resistant 5 atm or 50 m Suitable for swimming, white water rafting, non-snorkeling water related work, and fishing. Not suitable for diving.
Water Resistant 10 atm or 100 m Suitable for recreational surfing, swimming, snorkeling, sailing and water sports. Not suitable for diving.
Water Resistant 20 atm or 200 m Suitable for professional marine activity, serious surface water sports and skin diving. Suitable for skin diving.
Diver's 100 m Minimum ISO standard (ISO 6425) for scuba diving at depths not suitable for saturation diving. Diver's 100 m and 150 m watches are generally old(er) watches.
Diver's 200 m or 300 m Suitable for scuba diving at depths not suitable for saturation diving. Typical ratings for contemporary diver's watches.
Diver's 300+ m for mixed-gas diving Suitable for saturation diving (helium enriched environment). Watches designed for mixed-gas diving will have the DIVER'S WATCH xxx M FOR MIXED-GAS DIVING additional marking to point this out." End quote.
As you can see a wrist watch rated at 30M is ONLY splash-rain proof!!!!!! Though I am not a horologist some of my family have been for generations and the topic of water resistance is very close to my heart after ruing a VERY expensive watch some many years ago in the shower?!
Ryland
I keep phones on average 3 months. I'm a serial upgrader. Ever since my s6 I've been habitually swimming with my phone's. Never had a issue other than maybe for 24 hours the speaker is miffeled....Now if you plan on actually keeping the phone for longer than the blink of an eye then if baby it. But I jump on demand waaaaaay too often.
craftycarper1 said:
Is water pressure not down to the depth of water?
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Click to collapse
Yes BUT. Its an awful lot more complex than that. There is static water pressure ie 1ATM per 10.33M of depth. Remember the surface is already measured at 1ATM . Add force of movement and those figures can go through the roof.
Fill your bath with water and allow your mobile to slowly sink to the bottom, generally no problem BUT if you hold the mobile in your hand and force it through the water even at 1" depth the force becomes another dimension of added pressure.
Our kids splash us with a garden hose and we all laugh. Get hit by a professional fire hose and it will take you for a ride down the street. Yet another example of water pressure.
The above poster says he regularly swims with his mobile. He adds he changes them every three months. Not only will the constant exposure to swimming pool chemicals degenerate the membranes on the mobile but one fine day he will be very surprised to find he has one screwed mobile.
Its a 1k€ device. I respect it for what it is. I also change phones at least 3-4 times a year but when I sell them they are brand new and have not been subjected to misuse. :highfive:
Ryland
Tell your tale!!
I personally wouldn't dare to do it. Knowing my luck, I'll probably have a faulty device lolol
Took the s8+ to the pool several times over the week. Was fine. Just need to wait for charging port to dry; but the s8 gives warning sign if you plug your phone with a wet port. No worries at all.
Washed mine under the tap , delicate flow, after eating greasy food.
Haven't dared since the day my Sony Xperia Z3 went in the bath with its IP68 rating and I was greeted with bubbles as the phone filled up!
I got a replacement but still, twitchy bum time
Had a bucket of water poured on mine by a young family member. It was in an otterbox defender and didn't have any issues at all.
I always take my S8+ with me, also under water.
I don't know why, but I feel much safer than with my old S7 edge.
Charging... I always user wireless charge at work and in my car, so my S8 is always full at home and I never need an cable .
jackdown said:
I always take my S8+ with me, also under water.
I don't know why, but I feel much safer than with my old S7 edge.
Charging... I always user wireless charge at work and in my car, so my S8 is always full at home and I never need an cable .
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Is that in fresh water? Or salt water? I've heard salt water is no good to any of the water resistant devices. I just ordered my device so I'm doing some preliminary learning
jmckeejr said:
Is that in fresh water? Or salt water? I've heard salt water is no good to any of the water resistant devices. I just ordered my device so I'm doing some preliminary learning
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Click to collapse
It would have to be freshwater purely based off the fact tadpoles cannot survive in saltwater. Chlorinated or salt water can attack and erode the rubber gaskets and seals that protect your device from water. Overtime these could weaken, leaving your phone exposed to damage from moisture, not to mention salt water is a good conductor of electricity.
Here in Australia a screen replacement for this device is $700AUD so I've just got mine in a Lifeproof case regardless of any IP ratings.
Just in case anyone is wondering like I was, I cannot recommend the Lifeproof FRE for Galaxy S8 as there's such a big gap between the front plastic screen cover and the actual LCD itself. I basically have to hammer the screen to type and it makes these "clacking noises" as the screen comes in contact with the plastic.
ScoOby-Do0 said:
It would have to be freshwater purely based off the fact tadpoles cannot survive in saltwater. Chlorinated or salt water can attack and erode the rubber gaskets and seals that protect your device from water. Overtime these could weaken, leaving your phone exposed to damage from moisture, not to mention salt water is a good conductor of electricity.
Here in Australia a screen replacement for this device is $700AUD so I've just got mine in a Lifeproof case regardless of any IP ratings.
Just in case anyone is wondering like I was, I cannot recommend the Lifeproof FRE for Galaxy S8 as there's such a big gap between the front plastic screen cover and the actual LCD itself. I basically have to hammer the screen to type and it makes these "clacking noises" as the screen comes in contact with the plastic.
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Since you're in Australia... Take the case to the place of purchase and ask for a full refund. According to Consumer Affairs, if a product does not work as advertised you're entitled for a replacement or a refund.
Lifeproof cases are very expensive (over $AU100). You expect them to be perfect at that price!
Well I had my first experience
Spilt warm coffee on my phone.
Ran to the hotel sink and washed off the phone.
Blow dried it to get rid of the moisture in the speaker grill and charging port. Good as new!!
Cheap waterproof case...
Last week I decided to take an image under water (fresh). Put her in at least three different times. Got a notification saying there was water detected in the charging port and to make sure it is dry before using. Today, my s8 is still working like new. Here's the image I got (unedited)!