I'm not sure if this is the fault of Oreo or Wear OS but I updated to both last night and now my Google Assistant isn't working. It asks me what I want to do but says "Oops I can't do that" whatever the request. I can manually send messages, make calls and access the internet so it isn't a connection problem as such. Google Assistant just plain isn't working and I have wasted hours on this. I've even done a factory reset! Just what IS the problem, does anyone have any ideas?
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Okay, so I hope I'm able to explain myself clearly, and even more hopeful that some of the experts around here can help me.
A few days ago I was having some issues with my S3. Not sure what happened, but I wasn't getting any mobile signal. Long story short, I ended up doing a factory reset, and installed stock rom 4.1.2 via Odin. Then(because I wasn't paying attention and didn't read enough) I took the OTA updates of 4.3 and 4.4.2. So, I've read enough now to realize that my bootloader is locked. Okay, I can live with that. My problem is that my phone WILL NOT connect to the Play Store. It also WILL NOT connect to Hangouts correctly. I can still send and receive SMS, but it doesn't send do it under "my signed in account", just under a general "SMS" account. When I try to sign into my google account, I get a message saying "couldn't sign in because we couldn't reach Google". I've read dozens and dozens of posts and still can't find a fix. I've cleared caches, force stopped, uninstalled/reinstalled my google account, and even done a factory reset, but still get the same problems. I'm terribly desperate now. I can live with a locked bootloader(from what I've read, I have NO CHOICE), and I can even live with being on the stock 4.4.2 rom. But not being able to connect to the Play Store and Hangouts under my google account is driving me mad. Again, I'm running 4.4.2 and NE1. And please bear in mind, I'm not the most "technically inclined" when it comes to this stuff.
Any suggestions are GREATLY appreciated.
Thanks
Rich
Just to update, the problem has been solved. I'm not entirely sure what fixed it, but here is what I did.
I fired up Kies and did the "firmware upgrade" option. After that finished(about 30 minutes or so), I went in to "Google Play Services", "Google Hangouts", Google Play Store", and I THINK "Google Frameworks" and did a Force Stop, followed by Uninstall Updates. I then tried to connect with the Play Store and it took like 10 minutes, but it finally connected(I think it then did some updates to a bunch of Google apps). Again, I'm not entirely sure what step really fixed it, but all seems to be good now.
I get the message:
'No internet connection. Make sure that WiFi or mobile is turned on then try again'
But it is indeed turned on because I am able to install other apps.
I have trouble with WhatsApp, Messenger and Skype, which were previously installed before the hard reset.
Also Google Maps and Facebook don't load.
I think all those bugs are connected. I gave this old device to a friend who lives far away so testing is going to be hard but still any help welcome.
My watch suddenly stopped being able to send an SMS using 'ok google', 'send a text to <contact name>' . it now tells me "Something went wrong. That's not available on this device". I have un-installed 'google' and reinstalled it on my watch. I have factory reset the watch, and installed a new messenger app on my phone/watch (google message) etc. Nothing is working unfortunately. Unsure what else to do.
Any ideas?
I have the same problem! Happened since friday, before it always worked fine. Also other messages like whatsapp same problem...i guess it has something to do with an update of play services or google assistant....
Replying fortunately still works. But initiating new messages not...
glenner05 said:
I have the same problem! Happened since friday, before it always worked fine. Also other messages like whatsapp same problem...i guess it has something to do with an update of play services or google assistant....
Replying fortunately still works. But initiating new messages not...
Click to expand...
Click to collapse
Exactly same. I also went over all of the security settings etc for each app on wear and phone. I use my watch a lot to initiate sms conversations so hopefully this will be fixed soon.
I have an older model of the Huawei Smartwatch and just recently I'm experiencing the same thing-- however my husband's newer version (but not Smartwatch 2) can still send text messages and make voice calls. I'm hoping this Google update has not my Smartwatch obsolete.
Same issue, but with phone not watch (SOLUTION)
I had this same exact problem... started about a week ago. I finally sat down the other morning and spent a few hours trying ever solution I could find until BOOM... I found the issue, the "Google Web and App Activity" was turned off!! I hadn't been in my Google Account setting for years, so my guess is that this was a recent Privacy Policy update rolled out by Google recently. Anyway, here are my notes on how to turn it back on for yourself (provided you have permissions to manage your own Google account):
Go into Google Home App
Hamburger Menu
Settings
Google Assistant Settings
Prompted about "Web and App Activity" settings that needed to be turned on, I had never turned them off, but they were off, I had previously logged into Google Admin for the account and turned it "on for everyone" earlier, so maybe do this first.
Then was prompted with a "I'm In" pop-up. I clicked on that button I was taken to the standard Google Account Setting Page.
I exited and tried "ok google" again, it worked
the google app updated on my watch today and now the issue seems to have been resolved.
Hey All, my google assistant on my pixel 2 stock rooted June patch on verizon is having odd behavior. It seems that localized commands will work such as, "hey google, what is the weather" or "okay google, turn off mobile data".
When i ask something that requires assistant to go out to thew web for results, it will recognize the command but then it will show the three dots as if it's searching but never return results. Another strange thing is that when i ask it to call my voicemail, it will do the same thing but if i turn off mobile data, it will make the call .
i've tried clearing google app data and cache. i've also taken the SIM out and put it back in but the issue persists.
anyone else ever experience this? any suggestions?
i re-downloaded and re-flashed the system image. issue persists.
Fixed it. Needed to uninstall the Google app updates. I updated again via the n play store and it continued to work
Hi all,
My wife has a strange issue with microfone, She can call, record a message, send a voice messagge with wathsapp or telegram, but... she cannot use speech to text or use google assistant, when she try to create a vocal model with Ok Google it seems notihing appends, when she use speech to texe it records a voice message saved on a google account. I have try to hard reset the phone and use a new google account with my account but the problem persist , I tried to use another keyboard, but nothing has changed.
Does anyone have a suggestion?
2 month ago all was going perfectly, She said me the she remember one day got the green robot like an update and she belive the issue went after this.. but in android version last update was in January...