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This is my first time back in the world of Android use (as a daily driver) since 2013. I used to be a custom ROM-aholic, but now I just appreciate Android for what it is a mature OS that offers more flexibility than IOS. I wanted to buy a phone outright. And although they have more minuses than other carriers, I wanted to stay with Verizon.
I don't play games on my phone. The only time I ever found it to be choppy was when I used an app, albeit one that is actively updated, that did not play well with my phone. Headset Button Controller either doesn't seem to work with 6.0 or has issues with Moto phones. . It always did a nice job of playing non-google audio apps when then screen was locked. My all-time indespensible Android app is Dogg Catcher (yes, I am podcast nerd). I started having weird freezes on my G4 Plus when using the Headset BC app, especially when unlocking. Once I removed the app, the problems seemed to go away. Setting Dogg Catcher to stay alive seems to fix my problem.
One issue I have is with the VoLTE or what Verizon calls Advanced calling (a subset of a feature Verizon calls HD voice). Apparently, the phone supports VoLTE out of the box. I looked into the chipset specs. However, it seems that Verizon uses a non-standard implementation of HD Voice. Is that correct? I do not see Advanced Calling in my settings menu. I decided to try an ATT sim for kicks. I was able to get LTE (I live in an area with a strong ATT LTE signal). However when I went to make calls -- my phone dropped down to "H" -- 3G -- allowing calls and data. Yes, I know that ATT offers 3G calling / data simultaneously and verizon doesn't.
I talked to two senior level verizon technical service reps this week. Both essentially told me that every carrier implements HD Voice a little differently. The XT1644 phone registers in Verizon's database however, they are not showing that it supports HD Voice. I tried to explain to them that unlocked phones like the Moto X Pure, Nexus 5, and this one -- will not support the fullness of HD Voice, but can set to allow advanced calling. They told me that this wasn't available on their system yet for this model.
For some of you non-US G4 / G4 Plus users -- have you gotten VoLTE working yet? Will it really take a collaboration between Moto and major carriers as I was told?
I have Verizon. The phone supports and does indeed work on Verizon VoLTE. Settings > More > Cellular Networks > Enhanced 4G LTE Mode. Should be on by default. Works fine for me, allows me to call and use data over LTE at the same time.
AT&T does not support VoLTE on non-AT&T phones, so your calls will always fall back to 2G/3G.
At this time, yes VoLTE does depend on a collaboration between the carrier and the OEM. Hopefully that doesn't remain the case.
xtermmin said:
I have Verizon. The phone supports and does indeed work on Verizon VoLTE. Settings > More > Cellular Networks > Enhanced 4G LTE Mode. Should be on by default. Works fine for me, allows me to call and use data over LTE at the same time.
AT&T does not support VoLTE on non-AT&T phones, so your calls will always fall back to 2G/3G.
At this time, yes VoLTE does depend on a collaboration between the carrier and the OEM. Hopefully that doesn't remain the case.
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Click to collapse
It was a huge fiasco for me with Verizon this week. One CSR told me that I needed a new SIM to get this feature. Local corporate Verizon store would not give me a sim because I was not adding a feature to my account and I wasn't buying anything. I end up talking to two senior level TSR representatives. One didn't really want to help me. The other one said she would submit a request to the "DSM" ( I may be spelling it wrong) department to have this feature turned on. She was supposed to call me back Friday and did not.
I am not wanting this for kicks, I can use this feature in my work. I tried the feature in Settings >> More >> and it does not show up.
Previously, I was using the 2015 (prepay) Moto E on my post pay account. That phone does not support voLTE. I am using the same SIM now. Verizon would not give me a SIM at _____ corp. store. I may go to another corp store if it will make a difference. Also, I cannot add HD voice / advanced calling online in My Verizon for this line.
strike3 said:
Previously, I was using the 2015 (prepay) Moto E on my post pay account. That phone does not support voLTE. I am using the same SIM now. Verizon would not give me a SIM at _____ corp. store. I may go to another corp store if it will make a difference. Also, I cannot add HD voice / advanced calling online in My Verizon for this line.
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Click to collapse
I will also add that for being treated so rudely this week, Verizon did give me a $100 bill credit, but I still have not resolve the issue at the heart of my frustration.
strike3 said:
I will also add that for being treated so rudely this week, Verizon did give me a $100 bill credit, but I still have not resolve the issue at the heart of my frustration.
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As of Thursday morning -- I was not able to add the feature HD Voice to my account. Today I am. Problem solved. Phew!!!
strike3 said:
It was a huge fiasco for me with Verizon this week. One CSR told me that I needed a new SIM to get this feature. Local corporate Verizon store would not give me a sim because I was not adding a feature to my account and I wasn't buying anything. I end up talking to two senior level TSR representatives. One didn't really want to help me. The other one said she would submit a request to the "DSM" ( I may be spelling it wrong) department to have this feature turned on. She was supposed to call me back Friday and did not.
I am not wanting this for kicks, I can use this feature in my work. I tried the feature in Settings >> More >> and it does not show up.
Previously, I was using the 2015 (prepay) Moto E on my post pay account. That phone does not support voLTE. I am using the same SIM now. Verizon would not give me a SIM at _____ corp. store. I may go to another corp store if it will make a difference. Also, I cannot add HD voice / advanced calling online in My Verizon for this line.
Click to expand...
Click to collapse
Yeah, unfortunately not all CSRs are knowledgeable. Easier to turn to the Internet to look for help lol
Congrats on getting everything working!
I really wanted to US pre-order the G4 Plus 64 GB version and wanted to grab one on release day. I'm seeing way to many issues on connectivity, especially new customers. Verizon and AT&T would be new accounts for me. The issue of only a corporate store can hook up the phone with the rep placing the sim into a demo phone and things might work in a day or so by Moto rep on their main forum. For a $300 phone and a new service, case, screen protector that are all musts. They need to get their issues fixed. It wasn't a surprise this phone was coming out. I've been dealing with a junk no service at home scenario for 4 weeks now waiting on the G4 Plus. I work 12 hour shifts 3rd shift and I can't really find time to drive around back and forth and hope and pray a rep can do some twists and turns with a sim sadly
MustangLife03 said:
I really wanted to US pre-order the G4 Plus 64 GB version and wanted to grab one on release day. I'm seeing way to many issues on connectivity, especially new customers. Verizon and AT&T would be new accounts for me. The issue of only a corporate store can hook up the phone with the rep placing the sim into a demo phone and things might work in a day or so by Moto rep on their main forum. For a $300 phone and a new service, case, screen protector that are all musts. They need to get their issues fixed. It wasn't a surprise this phone was coming out. I've been dealing with a junk no service at home scenario for 4 weeks now waiting on the G4 Plus. I work 12 hour shifts 3rd shift and I can't really find time to drive around back and forth and hope and pray a rep can do some twists and turns with a sim sadly
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Click to collapse
This is an issue with Verizon, not with the phone. There isn't much Motorola can do about it besides get mad at Verizon.
There aren't any connectivity issues, the issue is rather with Verizon activating a new SIM card in the device. The workaround is not restricted to corporate stores, but corporate stores do give SIMs for free, while 3rd party authorized retailers make you pay for SIMs. If you're signing up for new service anyway, there's no need to drive around back and forth, just do it all in one go.
xtermmin said:
This is an issue with Verizon, not with the phone. There isn't much Motorola can do about it besides get mad at Verizon.
There aren't any connectivity issues, the issue is rather with Verizon activating a new SIM card in the device. The workaround is not restricted to corporate stores, but corporate stores do give SIMs for free, while 3rd party authorized retailers make you pay for SIMs. If you're signing up for new service anyway, there's no need to drive around back and forth, just do it all in one go.
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I know the whole situation and all the options as you basically just re-worded what I said in a few sentences. I've been on the official Moto forums. Not everybody has a working g4 or g4 plus phone right now. It doesn't matter if the phone working on Verizon is a Motorola issure or a Verizon issue. You still can't order a phone and pop in a sim card with a new account and have a working phone. I haven't had to go to a cell phone store to get a phone working in 9 or 10 years maybe longer. Even from memory when the Samsung Blackjack, Moto Razr and 09 IPhone (3g or 3gs can't remember) was plug and play. 2016 buying a phone and having issues from day 1 can't be tolerated from me or anyone else. All these manufacturers, companies, etc are getting clumsy and lazy. Especially the last 2 years. There was a time you could buy a phone and it have no bugs whatsoever. I've owned many phones like this. Maybe 6-12 months issues start to happen. Everything is rushed, From planning to parts to google OS to the manufacturer to the provider. Something seems to always be incomplete. Like lets release 5.0 with a whole bunch of issues so we can get some money rolling in and just release a update when we can. Connectivity issue to me is the phone not connected. Doesn't matter if its a full moon the cause of it. I can't go to Sprint or T-Mobile because the service at home/work is minimal. Verizon is the king in my city and at&t second but at&t pre-paid doesn't have options like there post paid (wifi calling, volte, etc)
MustangLife03 said:
I know the whole situation and all the options as you basically just re-worded what I said in a few sentences. I've been on the official Moto forums. Not everybody has a working g4 or g4 plus phone right now. It doesn't matter if the phone working on Verizon is a Motorola issure or a Verizon issue. You still can't order a phone and pop in a sim card with a new account and have a working phone. I haven't had to go to a cell phone store to get a phone working in 9 or 10 years maybe longer. Even from memory when the Samsung Blackjack, Moto Razr and 09 IPhone (3g or 3gs can't remember) was plug and play. 2016 buying a phone and having issues from day 1 can't be tolerated from me or anyone else. All these manufacturers, companies, etc are getting clumsy and lazy. Especially the last 2 years. There was a time you could buy a phone and it have no bugs whatsoever. I've owned many phones like this. Maybe 6-12 months issues start to happen. Everything is rushed, From planning to parts to google OS to the manufacturer to the provider. Something seems to always be incomplete. Like lets release 5.0 with a whole bunch of issues so we can get some money rolling in and just release a update when we can. Connectivity issue to me is the phone not connected. Doesn't matter if its a full moon the cause of it. I can't go to Sprint or T-Mobile because the service at home/work is minimal. Verizon is the king in my city and at&t second but at&t pre-paid doesn't have options like there post paid (wifi calling, volte, etc)
Click to expand...
Click to collapse
The issue is not with Motorola, it's totally and completely an issue with Verizon's system. This issue affects any non-approved phone you bring to Verizon, not just the G4. You should really direct your complaints to Verizon, post on Verizon forums, etc. Motorola can't do anything about it, as they do not have access to Verizon's activation system.
Mobile hotspot
Does the mobile hotspot work out the box for folks with unlimited data or does it require rooting to disable the carrier check?
jables101 said:
Does the mobile hotspot work out the box for folks with unlimited data or does it require rooting to disable the carrier check?
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I have a UDP, hotspot worked out of the box.
One last question, does data and voice work at the same time? It does with my moto pure, but not my nexus 5x.
jables101 said:
One last question, does data and voice work at the same time? It does with my moto pure, but not my nexus 5x.
Click to expand...
Click to collapse
Yes, it supports Verizon VoLTE (which enables simultaneous voice and data over LTE).
How was the problem solved? Having the similar issues.
Had to return my most recent phone for an unrelated reason. But I had a galaxy S5 from verizon that had svlte. It would let me make calls and use data without being connected to wifi. Phones like the G4 and note edge do not support this. And using advanced calling feature under settings is not an option for me since I use a straight talk sim card in the phone and verizon refuses to give access to advanced calling unless you're on a contract account. But yeah so I'm in the market for a different phone. And would like to know if anyone knows of a good list of phones out there for verizon 4g capable that support the svlte. I know there are other phones that have the VOLTE and the SVDO but I don't fully understand them. But I do understand that the s5 with the svlte did what I wanted it to do. And I know a LOT of the newer phones don't have the dual radio to support this. So yeah anybody know of a good list of phones? Because it seems this is either really hidden or not available knowledge on the internet.
phonepie said:
Had to return my most recent phone for an unrelated reason. But I had a galaxy S5 from verizon that had svlte. It would let me make calls and use data without being connected to wifi. Phones like the G4 and note edge do not support this. And using advanced calling feature under settings is not an option for me since I use a straight talk sim card in the phone and verizon refuses to give access to advanced calling unless you're on a contract account. But yeah so I'm in the market for a different phone. And would like to know if anyone knows of a good list of phones out there for verizon 4g capable that support the svlte. I know there are other phones that have the VOLTE and the SVDO but I don't fully understand them. But I do understand that the s5 with the svlte did what I wanted it to do. And I know a LOT of the newer phones don't have the dual radio to support this. So yeah anybody know of a good list of phones? Because it seems this is either really hidden or not available knowledge on the internet.
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Click to collapse
32 views and then pushed off the board? Thought my title was pretty clear to where only people that knew would click on it. Guess not. But on top of that still looks like everyone knows as much as me. Phone companies should make this more well known. Or in my case verizon should make it more well known.
I have used Samsung phones for the most part and usually the International Variant so I can root. As a result, I have never been able to get ENHANCED LTE and Wifi Calling on ATT (at least without flashing a custom MOD that is) - those services are normally reserved to ATT Branded Phones and I never buy ATT Phones because I want to be able to root.
But I can get both Enhanced LTE and WiFi Calling on my Pixel 3. When I went into settings I was really surprised to see that I have ENHANCED LTE and the ability to do WIFI CALLING on ATT. I could tell the Calls seemed better too - great quality with a crispness I have not heard on my Samsung Phones.
( except when I was able to flash special Mods created by TEKHD on my Samsung Phones, but to get that to work I also had to contact ATT support and give them an ATT IMEI number -- so they could provision my phone for those services.
I didn't have to do any of that on my UNLOCKED Pixel 3 -
anyway - I was surprised about this and thought I would share for other ATT Users who might be interested.
I guess I would also like to know if this is new for the Pixel 3 or was it like this for earlier versions of the Pixel on ATT? Anyone know?
Hey all, considering getting a new phone, and this one seems like a beast. Currently have a pixel 2XL. On Verizon.
given that there aren't many choices for an unlocked bootloader on Verizon, how is this one running? Call quality okay? Any problems with the CDMA data? with all those things in mind, any advice on what model or what source I should use to purchase the phone? Thanks.
Running fine, the unlocked version works on all the carriers, popped a sprint Sim and it worked for 30 seconds before Sim locked up unforantly no support on sprint unless one plus 7 pro 5g. T-mobile was terrible what ever reason, full bars 1mb speeds or call couldn't be placed. Best place to buy is direct oneplus.com
Yes it does. Got mine from OnePlus website. But Id recommend looking into how to tweak the sim cards settings to work better on verizon. Once I did that, ive been getting way faster network speeds. If you need help doing that let me know
id love to know about the sim settings. im on verizon... phone works better than i thought it would. I expected more areas with poor to no reception... instead i basically get the same coverage i did with my s10, but if i can make it better, i sure want to.
thanks
spencbain said:
Yes it does. Got mine from OnePlus website. But Id recommend looking into how to tweak the sim cards settings to work better on verizon. Once I did that, ive been getting way faster network speeds. If you need help doing that let me know
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Click to collapse
Likewise I would love to hear the tweaks for Verizon.
There is no cdma data. I've not missed it much except in the forests of Oregon. Turning on roaming got me service though on the extended network.
WiFi calling and Verizon video chat doesn't work.
Other than the pixel, about the only other choice on Verizon would be an unbranded Moto.
Are there any differences (Hardware like LTE, 5G Band differences or software differences) between AT&T and US Unlocked versions?
Hardware should be no difference. Radio bands should be the same. Software is different. The unlocked comes without carrier bloatware.
That is correct. The software is the only difference. I had the Samsung Note 10+ unlocked on AT&T. I couldn't get WiFi call or HD voice. This time I went the Note 20 Ultra AT&T version. Not a big deal. I just remove the bloatware from the phone using ADB. You can find articles on how to do it.
Weird that I was told by VZW that I couldn't wifi call on the unlocked version. But I can.
I had the U1 version on ATT. Worked great. Some menus missing, such as ability to choose VOLTE butncall quality was great. Has to call ATT to change to a 5g plan for 5g.
By the unlocked version, are you referring to the SM-N986B/DS? I am researching as well and I am on the AT&T network.
Edit: my bad misread title.
I had a U1 N10+ and as someone else mentioned, no wifi calling or HD Voice (VOLTE). Even flashing the U firmware. ATT typically has to Whitelist your phone to unlock those features. Running the U would unlock Video Calling (useless unless the other person is also on ATT) and Advanced Messaging (also an ATT only service). The day I got my N20Ultra, I popped my ATT activated sim, and no VOLTE / HD voice, and no wifi calling. Being on U1, the rest of the features weren't available (video calling, advanced messaging, vvm) which isn't surprising since it's debranded.
In another thread, it showed that Factory Unlocked N20Ultra will have HD Voice hut NOT wifi calling. That's fairly new, so YMMV. Saw the post earlier this week. Not sure it's it's live already or in the works. Some phones had support for WiFi calling and HD Voice, but the N20 series were showing only HD Voice at time of article.
I've since dumped att for Metro (Tmobile) for a few reasons, but primarily their reluctance for fully support a factory unlocked device. They are making a step in the right direction, but honestly, VOLTE and WiFi Calling should be standard features supported. Like why wouldn't you want me to call on wifi instead of clogging the wireless towers? Both work OOTB with Tmobile.
Edit: If you have no plans to switch carriers, I'd get it through att. Even if you run U1 for now, you can change your mind later and know all the features will work on U. If you buy factory unlocked, and need WiFi calling, there's no guarantee it'll work even if you load U firmware. In the past, the device has to have the IMEI specifically whitelisted on their end.
todd3835 said:
I had a U1 N10+ and as someone else mentioned, no wifi calling or HD Voice (VOLTE). Even flashing the U firmware. ATT typically has to Whitelist your phone to unlock those features. Running the U would unlock Video Calling (useless unless the other person is also on ATT) and Advanced Messaging (also an ATT only service). The day I got my N20Ultra, I popped my ATT activated sim, and no VOLTE / HD voice, and no wifi calling. Being on U1, the rest of the features weren't available (video calling, advanced messaging, vvm) which isn't surprising since it's debranded.
In another thread, it showed that Factory Unlocked N20Ultra will have HD Voice hut NOT wifi calling. That's fairly new, so YMMV. Saw the post earlier this week. Not sure it's it's live already or in the works. Some phones had support for WiFi calling and HD Voice, but the N20 series were showing only HD Voice at time of article.
I've since dumped att for Metro (Tmobile) for a few reasons, but primarily their reluctance for fully support a factory unlocked device. They are making a step in the right direction, but honestly, VOLTE and WiFi Calling should be standard features supported. Like why wouldn't you want me to call on wifi instead of clogging the wireless towers? Both work OOTB with Tmobile.
Edit: If you have no plans to switch carriers, I'd get it through att. Even if you run U1 for now, you can change your mind later and know all the features will work on U. If you buy factory unlocked, and need WiFi calling, there's no guarantee it'll work even if you load U firmware. In the past, the device has to have the IMEI specifically whitelisted on their end.
Click to expand...
Click to collapse
I spoke to AT&T for hours and they whitelisted my international Note20 Ultra IMEI. I still don't have Wi-Fi calling and they absolutely don't know why... I regret switching from T-Mobile to AT&T... but unfortunately have to stay with AT&T for 2 more years because of iPhone deals we got...
Guys, all you have to do is flash the U Home CSC for and you'll have all the features on ATT and still have U1 firmware on your U1 device. At least for me on this phone and two previous, the Samsung devices were already "whitelisted" with ATT
Can a US CSC be flashed to another snapdragon model, namely 9860?
ekerbuddyeker said:
Can a US CSC be flashed to another snapdragon model, namely 9860?
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Click to collapse
My guess is no .... But not sure
So if I have a at&t version and flash the u1 firmware would I have wifi calling?
jjr3211 said:
So if I have a at&t version and flash the u1 firmware would I have wifi calling?
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Click to collapse
No. If you're on the AT&T version, stay there.
I can't believe AT&T would whitelist all Samsung Unlocked devices, that would really surprise me. You can buy AT&T locked Galaxy phone and unlock it with AT&T since you bought it outright, and then of course it would be whitelisted.
Still Less Features for Factory Unlocked Models?
Read through this thread and tried digging around in all other logical forums and it seems that it's still the case that one cannot get WiFi calling on AT&T with a Factory Unlocked model?
Asking because Amazon is selling the Note 20 Ultra 512GB Factory Unlocked today for $1,200.
Found a Reddit thread that has people stating there will be a Samsung update that addresses this.
Have seen various posts in various places about flashing file(s)/ROM to enable this.
Any authoritative answer as to whether WiFi Calling (and Voice Over LTE) can be enabled on AT&T with a Factory Unlocked Note 20 Ultra? Or authoritative assurance it will, soon?
haroldlundt said:
Read through this thread and tried digging around in all other logical forums and it seems that it's still the case that one cannot get WiFi calling on AT&T with a Factory Unlocked model?
Asking because Amazon is selling the Note 20 Ultra 512GB Factory Unlocked today for $1,200.
Found a Reddit thread that has people stating there will be a Samsung update that addresses this.
Have seen various posts in various places about flashing file(s)/ROM to enable this.
Any authoritative answer as to whether WiFi Calling (and Voice Over LTE) can be enabled on AT&T with a Factory Unlocked Note 20 Ultra? Or authoritative assurance it will, soon?
Click to expand...
Click to collapse
They cannot. Att and att based subsidized carriers. Do not allow byod on votle or wifi calling. I have a trick to make it work for a couple hours. So I know its possible. But after a few hours their systems reprovision your device and shut them back off.
TheMadScientist said:
They cannot. Att and att based subsidized carriers. Do not allow byod on votle or wifi calling. I have a trick to make it work for a couple hours. So I know its possible. But after a few hours their systems reprovision your device and shut them back off.
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Too bad. Thanks for the reply. Feel better about passing up the sale especially since it will probably be a common sale price during Xmas sales.
And WiFi Calling is too important a feature to trade for a discount of a hundred or even two.
haroldlundt said:
Too bad. Thanks for the reply. Feel better about passing up the sale especially since it will probably be a common sale price during Xmas sales.
And WiFi Calling is too important a feature to trade for a discount of a hundred or even two.
Click to expand...
Click to collapse
Yea. If you provision volte and wifi on a actual att phone and sim swap they work for a while. Usually around 4 or 5 am. Then it shuts off and never works again. Till sim swap and reprovision
VoLTE on unlocked Samsung S20 and Note20 series phones is set to "on" by default, but unchangeable (greyed out). As of right now, there is no ability to select WiFi calling until Samsung decides to grace those of us with unlocked phones that ability.
haroldlundt said:
Read through this thread and tried digging around in all other logical forums and it seems that it's still the case that one cannot get WiFi calling on AT&T with a Factory Unlocked model?
Asking because Amazon is selling the Note 20 Ultra 512GB Factory Unlocked today for $1,200.
Found a Reddit thread that has people stating there will be a Samsung update that addresses this.
Have seen various posts in various places about flashing file(s)/ROM to enable this.
Any authoritative answer as to whether WiFi Calling (and Voice Over LTE) can be enabled on AT&T with a Factory Unlocked Note 20 Ultra? Or authoritative assurance it will, soon?
Click to expand...
Click to collapse
There is a long term method but it involves calling att, and getting your IMEI registered so you can get VOLTE and wifi calling. Ask customer service. I can't remember the name of the department you need to request. It takes a couple of weeks and then you suddenly get a weird sms (something like IMEI provisioned) and then it works. Did it on note 9.