Charging connection seemingly breaking - Huawei Mate 9 Questions & Answers

Hi, my phone still charges but the connection with the cable is becoming increasingly fragile. It doesn't always connect with the charger immediately and moving the phone just a bit makes it stop charging. I'm using the original charger and cable and have also tried different cables, with the same result. It used to be fine so it seems like the connection is damaged so I think I'll have to send it to get repaired, but just wanted to know if anyone else has had this problem.
Thanks.

tim440 said:
Hi, my phone still charges but the connection with the cable is becoming increasingly fragile. It doesn't always connect with the charger immediately and moving the phone just a bit makes it stop charging. I'm using the original charger and cable and have also tried different cables, with the same result. It used to be fine so it seems like the connection is damaged so I think I'll have to send it to get repaired, but just wanted to know if anyone else has had this problem.
Thanks.
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I've had similar problem. I place phone into pocket usually and after some time got troubles with connection and charging. I reviewed phone and
solve problem by cleaning connection jack from dust and fibre from my jeans.

Related

Phone shuts down as soon as I connect to USB charging cable

Anybody has any idea if it's known issue. My phone just shuts down as soon as I connect USB cable to it. Be it charger or car charger. It shuts down regardless what condition phone is in (i.e. booting, fully booted, at ATT logo screen during boot). It just immediately shuts down as soon as detect USB current.
After 15 or so tries so far it accepted USB charge finally and does not show this symptoms anymore. But this happens couple of times a month to me.
I noticed that USB socket is loose on a phone, that is it can rotate along axis about 15% both ways. Is it normal for Captivate or it's possible loose contacts on motherboard?
I'm really sure the socket isn't supposed to have any give whatsoever.
artisticcheese said:
Anybody has any idea if it's known issue. My phone just shuts down as soon as I connect USB cable to it. Be it charger or car charger. It shuts down regardless what condition phone is in (i.e. booting, fully booted, at ATT logo screen during boot). It just immediately shuts down as soon as detect USB current.
After 15 or so tries so far it accepted USB charge finally and does not show this symptoms anymore. But this happens couple of times a month to me.
I noticed that USB socket is loose on a phone, that is it can rotate along axis about 15% both ways. Is it normal for Captivate or it's possible loose contacts on motherboard?
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Did you find a solution to this, I am seeing this now and I have 3 chargers home/car/work and all show same behavior. So if this is socket issue I am assuming it is my phone....
Please let me know if you found any solution...
zombie.raised said:
Did you find a solution to this, I am seeing this now and I have 3 chargers home/car/work and all show same behavior. So if this is socket issue I am assuming it is my phone....
Please let me know if you found any solution...
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My phone was replaced but issue still remains. It appears have something to do with battery and battery connector to the phone. Remove and reinsert battery couple of times and issue will go away.
On my Captivate, the USB (mini B) socket is absolutely firm relative to the outer shell of the phone. If that puppy has got any movement, I'd bet a buck or two there's a loose connection at the main board.
Captivate dies when plugged in
I just bought a captivate from ebay and it will not charge or sync either instantly dies ive tried two different chargers and even looked and soilder joints for usb anyone know what to do???
cooldog27 said:
I just bought a captivate from ebay and it will not charge or sync either instantly dies ive tried two different chargers and even looked and soilder joints for usb anyone know what to do???
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Contact the seller and return it.
Sent from my SAMSUNG-SGH-I897 using XDA App
A wrong battery can cause this. I bought a battery for Verizon Facinate. Although it is the same exact shape and size, the model # of the battery is slightly different in last two letters. And it will shut down the phone whenever I try to charge it. Switched to a Sprint Epic battery and all works fine. Obviously, Facinate belong to a familiy of Galaxy S i5xx, not i9000.
foxbat121 said:
A wrong battery can cause this. I bought a battery for Verizon Facinate. Although it is the same exact shape and size, the model # of the battery is slightly different in last two letters. And it will shut down the phone whenever I try to charge it. Switched to a Sprint Epic battery and all works fine. Obviously, Facinate belong to a familiy of Galaxy S i5xx, not i9000.
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Well you solved my issue im using a facinate battery thanks a million.
hello everyone i have same problem with sgs vibrant t959 after going to stock rom 2.1. Plz help Me

Very strange charging problem!

Ok, first a little background on this issue...
After having my S3 for about 13-14 months I started having charging issues. The charging port was very "loose" and I had to make sure my charger cable was in just right to get my phone to charge. This was annoying, however was out of warranty and didn't want to pay vzw for an insurance claim. This got worse, and eventually I noticed my phone would only charge with 1 specific usb cable, 1 specific wall charger, and 1 specific car charger.
Well, I finally called Samsung and explained the situation to them and they had me chip my phone to them and they would repair it, free of charge. When they had it, they replaced the charging port, the headphone jack, and the screen. I received the phone back after couple weeks, super excited, and immediately charged it up with the cable I had next to my bed. New charging port felt perfect, nice snug fit, etc... Well, after a few days i hooked it up with the original usb cable that came with the phone, nothing happened. So i started messing around and realized that the only usb cables that will charge my phone are Motorola brand cables! At least the 2 cables I have work, and not a single other cable I've tried works! This includes stock Samsung cable, many cheap 3rd party cables, other friend's S3 cables, none work. Also, I have this cheap car charger that is the type you plug a USB cable into that works, however any other car charger I've tried does not work either.
Also, when i say the cables won't charge my phone, it also won't connect the phone to a PC. They do absolutely nothing.
Does anyone have ANY idea why this is happening?!?! It was an issue before Samsung repaired my phone, they replaced the charging port, but I still have this issue!! I can send it back to Samsung for them to look at it again, however my backup phone, a Razr Maxx, just died also. Seems like the battery went dead and now I can't get it to charge, but that's another issue.
So, any ideas?!
JHibinger said:
Ok, first a little background on this issue...
After having my S3 for about 13-14 months I started having charging issues. The charging port was very "loose" and I had to make sure my charger cable was in just right to get my phone to charge. This was annoying, however was out of warranty and didn't want to pay vzw for an insurance claim. This got worse, and eventually I noticed my phone would only charge with 1 specific usb cable, 1 specific wall charger, and 1 specific car charger.
Well, I finally called Samsung and explained the situation to them and they had me chip my phone to them and they would repair it, free of charge. When they had it, they replaced the charging port, the headphone jack, and the screen. I received the phone back after couple weeks, super excited, and immediately charged it up with the cable I had next to my bed. New charging port felt perfect, nice snug fit, etc... Well, after a few days i hooked it up with the original usb cable that came with the phone, nothing happened. So i started messing around and realized that the only usb cables that will charge my phone are Motorola brand cables! At least the 2 cables I have work, and not a single other cable I've tried works! This includes stock Samsung cable, many cheap 3rd party cables, other friend's S3 cables, none work. Also, I have this cheap car charger that is the type you plug a USB cable into that works, however any other car charger I've tried does not work either.
Also, when i say the cables won't charge my phone, it also won't connect the phone to a PC. They do absolutely nothing.
Does anyone have ANY idea why this is happening?!?! It was an issue before Samsung repaired my phone, they replaced the charging port, but I still have this issue!! I can send it back to Samsung for them to look at it again, however my backup phone, a Razr Maxx, just died also. Seems like the battery went dead and now I can't get it to charge, but that's another issue.
So, any ideas?!
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What rom/kernal
It doesn't matter. It does this when it is totally stock and rooted. Right now I'm not rooted or anything because it looks like it may be going back to Samsung again.
JHibinger said:
It doesn't matter. It does this when it is totally stock and rooted. Right now I'm not rooted or anything because it looks like it may be going back to Samsung again.
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I think the smart charging circuit may be messed up
Really? How would that cause the phone to not work with any cable except a certain brand?? I'm just really curious and this is driving me insane!!
JHibinger said:
Really? How would that cause the phone to not work with any cable except a certain brand?? I'm just really curious and this is driving me insane!!
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I would say you are putting mechanical stress on the charging port. This could be from some misaligned or mis-made cable or somehow pressing or pulling the charge cable when its connected. I've never seen this reported by anyone else, but the mechanical connections are not indestructible. If it were a common symptom with 100 million S3s having been sold, there would be a firestorm of complaints.
I have a similar issue. I'm not sure if it's the device or the ROM (CM nightlies).
Certain cables force the screen to turn back on, which means I get negative charge because the screen burns more than the charger is capable of supplying. Other cables are fine. I'm still looking for the pattern, it's super annoying and causes me to have to turn my phone off completely at times so as not to lose my battery altogether. I'm still trying to solve this, any help would be appreciated.
rgrossie said:
I have a similar issue. I'm not sure if it's the device or the ROM (CM nightlies).
Certain cables force the screen to turn back on, which means I get negative charge because the screen burns more than the charger is capable of supplying. Other cables are fine. I'm still looking for the pattern, it's super annoying and causes me to have to turn my phone off completely at times so as not to lose my battery altogether. I'm still trying to solve this, any help would be appreciated.
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Further info- it's not the cable, it's the converter at the end. I think it has to do with amperage of the charger- if I use the stock samsung one I'm good, it's putting out 1.0A. If I use others that are fewer amps (like 700 mA) it's unpredictable. I suspect a kernel thing, I might download different kernels to play with it.
rgrossie said:
Further info- it's not the cable, it's the converter at the end. I think it has to do with amperage of the charger- if I use the stock samsung one I'm good, it's putting out 1.0A. If I use others that are fewer amps (like 700 mA) it's unpredictable. I suspect a kernel thing, I might download different kernels to play with it.
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Always use chargers that is 1 A - 2A the circuit controls most of the charging regulating amps and voltage
Yes, I agree about using good chargers, but my phone wasn't always this way. It used to charge with anything, but no longer.
I enabled fast charge on Imosyen's lean kernel. That might have made a difference, but I'm not positive yet.

magnetic charger bad connection

I've got 3 unofficial magnetic chargers, one dock and two cables, all 3 started giving me problems at the same time so I think its safe to say my phone is to blame.
Once I place the phone on the dock or connect the cables there's no way to know what's going to happen, sometimes it charges fine for about an hour then it will just start spazzing out connecting and disconnecting really fast, so fast that even after I disconnect it it still keeps playing to "connect sound" for a while.
anybody had similar experiences?

USB-C Connector

Tried plugging in the USB-C charger today and it would not click in all the way. Tried another USB-C, same problem. With it partially plugged in, even if it states it is charging, battery is not actually being charged. Anyone else encounter this?
Exactly the same problem in this post on reddit.
https://www.reddit.com/r/essential/comments/72end7/usb_c_connector_not_going_in_all_the_way/
Last night I had troubles getting the charging cable on all the way, but I pressed harder and it finally started charging.
Today, I am having severe difficulty in getting the 3.5mm adapter plugged in, very loose and keeps falling out.
I took a close look at the port and it looks like there is some gunk on one side of the connector.
I tried using a pick, but it will not come off. Did I seriously manage to get something in there? This is not my first USB C phone and I haven't abused it in any way....
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Charging cable quite loose

So I've been using this phone for 5 months or so, and I've discovered a very unsettling thing. The charging cable has started to get loose while plugged in. This happens most with my third party charger at work (which wont stay in on its own), but also with the original charger I have at home. I cannot charge and use my phone in bed, because with the slightest shift the cable disconnects.
This also happens with the USB-C headphones and dongle, they wont stay connected while listening to music. Now, I mostly use bluetooth earbuds (which makes this weirder, because this should put less stress on the port) but this is just not acceptable.
I've calculated, and with every night charging, with some extra times for music and such, I've plugged/unplugged a cable only about 200 times. Does anybody experience the same issues?
Same here @xxxmarienxxx . Just started with this issue this morning. It was all good until last night. Any solutions yet?
xxxmarienxxx said:
So I've been using this phone for 5 months or so, and I've discovered a very unsettling thing. The charging cable has started to get loose while plugged in. This happens most with my third party charger at work (which wont stay in on its own), but also with the original charger I have at home. I cannot charge and use my phone in bed, because with the slightest shift the cable disconnects.
This also happens with the USB-C headphones and dongle, they wont stay connected while listening to music. Now, I mostly use bluetooth earbuds (which makes this weirder, because this should put less stress on the port) but this is just not acceptable.
I've calculated, and with every night charging, with some extra times for music and such, I've plugged/unplugged a cable only about 200 times. Does anybody experience the same issues?
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I had this problem with my Moto Z Play. Have you checked to see if there is any debris/lint in the usb C port on the phone?
Sorry for stupid question/proposal, but could it depend on what phone case you use or rather combo of phone case and USB cable. I use the standard case supplied with the phone and have no problem with standard USB cable nor the standard headphones, but I have similar issue with a non standard car charger. When I remove my case it works just fine, ie it is not loose.
I've had my phone for 7 months and I would say I charge at least 2 times per day (to work and home from work) and I use headphones at least ones a day.
Yep. Same problem here . Already using a new cable for a few months ?
Was there ever a solution to this issue as mine is doing the same but will only go half way in, no debris and nothing is bent out of place in either cable or phone charging port.
Same issue, contact Huawei support.
Visited the three shop today and the girl told me this was a common problem. She showed me her phone and the cable goes all the way in, mine only goes about 3/4's of the way in and had been fine up until this week. She told me there is a 2yr warranty that they will/should honour. (Huawei). Going to contact them later and will let you know how I get on.
Charly.
Charging pin issues
Hi guys, if you're battling to charge your p20 cos plug cannot go right in.. Just use a sewing needle put it into the port and scrape off, u will be surprised as to how much muck u will pull out.. Give it a try
Cleaning with a needle
Thank you @Veejag. Using a needle worked perfectly for me. You were so right. I was surprised and shocked at how much dust and crumbs came out of the port. If you have this problem give the needle a go.
Mine also does that. One day supercharging wasn't working anymore, moving the plug, it alternated between fast and slow. Cleaned the usb port, supercharging started working, but the headphones keep disconnecting...
Scratch that, tried another pair of headphones, with the adaptor, they don't disconnect. It's most probably the cheap Huawei headphones' fault (they came with my p20 Pro)

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