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After doing a full reset on my phone using Mobile Upgrade Q (which successfully removed CM and TWRP from my phone) I get an error message when trying to set up Android saying "sign in with a google account that was previously synced on this device." I've only ever used one google account with this device, so I'm not sure what the problem is.
passaloutre said:
After doing a full reset on my phone using Mobile Upgrade Q (which successfully removed CM and TWRP from my phone) I get an error message when trying to set up Android saying "sign in with a google account that was previously synced on this device." I've only ever used one google account with this device, so I'm not sure what the problem is.
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Its factory reset protection, you have to log in with the google account associated with the phone prior to reset.... To avoid this in future or if you sell phone just remove your Google account in settings... accounts before factory reset... It's the equivalent of iCloud locking on Apple, designed to cut down on theft.... If you cant remember the password you can go to the Google account recovery page for assistance
https://accounts.google.com/signin/recovery
I don't understand. I WAS logged into the account prior to the reset, on CM. It's the only account I've ever used on this phone, and I haven't changed the password.
How do I unlock it? Is it even possible, or does it think I stole the phone?
Is it possible to reinstall TWRP and CM now? Just to have a useable phone?
passaloutre said:
I don't understand. I WAS logged into the account prior to the reset, on CM. It's the only account I've ever used on this phone, and I haven't changed the password.
How do I unlock it? Is it even possible, or does it think I stole the phone?
Is it possible to reinstall TWRP and CM now? Just to have a useable phone?
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If you reset it any other way than from settings reset phone (i.e. Recovery mode or something like mobile upgrade Q) without first removing your Google acct your locked out for 24 hours(used to be 72 hours).
kal250 said:
If you reset it any other way than from settings reset phone (i.e. Recovery mode or something like mobile upgrade Q) without first removing your Google acct your locked out for 24 hours(used to be 72 hours).
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But if it locked me out with the correct information, how can I be sure it will let me in after 24 hours?
passaloutre said:
But if it locked me out with the correct information, how can I be sure it will let me in after 24 hours?
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Here is a writeup on how and why frp works like it does....
http://www.pcnexus.net/2015/12/what...gle-72-hour-lockout-android-lollipop.html?m=1
There are some hacks around it, but I have never tried them, best method to avoid frp headaches is to simply remove your Google acct prior to any reset
Is there anything special I have to do to login in 24 hours? Is it 24 hours from the first time I reset or the last time I reset (I wiped it a few times trying to get in)?
kal250 said:
Here is a writeup on how and why frp works like it does....
http://www.pcnexus.net/2015/12/what...gle-72-hour-lockout-android-lollipop.html?m=1
There are some hacks around it, but I have never tried them, best method to avoid frp headaches is to simply remove your Google acct prior to any reset
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Thank you for the link. Just to be clear, in case future people ever find this thread: during the 24 hour lock out, you cannot unlock the phone, EVEN WITH THE CORRECT ACCOUNT NAME AND PASSWORD. Oddly enough, the device can still receive phone calls, and displays the caller's contact name. So it's definitely logged into my account, it's just locked out of doing anything except receiving calls. Also, I can hear that the phone is receiving text messages, though I have no way to read or reply to them.
Once I unlock it, I will update this thread with how and what it looks like, again, just in case someone finds this thread in the future, because this information is hard to find.
Same
passaloutre said:
Thank you for the link. Just to be clear, in case future people ever find this thread: during the 24 hour lock out, you cannot unlock the phone, EVEN WITH THE CORRECT ACCOUNT NAME AND PASSWORD. Oddly enough, the device can still receive phone calls, and displays the caller's contact name. So it's definitely logged into my account, it's just locked out of doing anything except receiving calls. Also, I can hear that the phone is receiving text messages, though I have no way to read or reply to them.
Once I unlock it, I will update this thread with how and what it looks like, again, just in case someone finds this thread in the future, because this information is hard to find.
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I have the same issue were you able to unlock it? The only way I got back in was by installing cm12.1 but I would like to go back to stock.
Yes. 24 hours after my last reset, I was able to log in and unlock the phone.
dereks1989 said:
I have the same issue were you able to unlock it? The only way I got back in was by installing cm12.1 but I would like to go back to stock.
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Before running mobile upgrade Q just remove your Google account in settings, I believe that will allow you to safely reset without triggering FRP...
Nice!!!
passaloutre said:
Yes. 24 hours after my last reset, I was able to log in and unlock the phone.
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This happened to me yesterday so I hope it works for me as well.
You know what, I just happened to be looking for the official Alcatel factory flash tool and came across this post because after a few factory resets I was able to get the phone to boot up......BUT, as described above, the phone will only accept the PREVIOUS password which I forgot.... I simply requested a new password be created and it doesn't unlock the phone.
So now I too must wait 24, wow.
This is BS.. I mean, yeah I factory reset the phone because after my son accepted a system update, his phone kept bootlooping and his battery doesn't want to accept a charge now (so it seems per the display).....but what if I want to sell my phone? We have to remove the gmail account prior??????? Wow way to go Alcatel. And if this is actually an Android feature, it sucks.
Now, can anyone direct me to the actual official Alcatel upgrade tool????? I want to just flash this stock unrooted phone to out of box condition so we can trade his phone in. The Alcatel website no longer offers it from what I can see. Thanks!
igotroot said:
You know what, I just happened to be looking for the official Alcatel factory flash tool and came across this post because after a few factory resets I was able to get the phone to boot up......BUT, as described above, the phone will only accept the PREVIOUS password which I forgot.... I simply requested a new password be created and it doesn't unlock the phone.
So now I too must wait 24, wow.
This is BS.. I mean, yeah I factory reset the phone because after my son accepted a system update, his phone kept bootlooping and his battery doesn't want to accept a charge now (so it seems per the display).....but what if I want to sell my phone? We have to remove the gmail account prior??????? Wow way to go Alcatel. And if this is actually an Android feature, it sucks.
Now, can anyone direct me to the actual official Alcatel upgrade tool????? I want to just flash this stock unrooted phone to out of box condition so we can trade his phone in. The Alcatel website no longer offers it from what I can see. Thanks!
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It's an android security feature introduced in 5.1 LP, it only triggers the wait if you reset any way other than from settings. It's similiar to an iCloud lock, so yes if you sell phone remove google account, or if your buying a used phone make sure the google account is removed prior to reset, or boot up phone and make sure you can get passed the lockout before buying it!!
http://www.alcatel-mobile.com/global-en/support/softwareUpgrade/list
kal250 said:
It's an android security feature introduced in 5.1 LP, it only triggers the wait if you reset any way other than from settings.
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at last i understand why i never ever heard of it
my 6039y is still on 5.0.2 and i never removed gmail accout before made a reset with mobile q or any other way and google never did anything.
I set my phone up with a virtual number and established a Vivo account, however it never asked me to set up a password yet seems to have one already tied to the phone number. Anyway I cannot reset the password as I don't have access to that virtual number anymore. You cannot do anything without this password. Do any of you know how to bypass this security and complete a hard reset? I found Evenshop's method here, but I think there are some steps missing. Any help would be appreciated. Thanks!
Go to Settings, more settings, apps, all, vivo account and then first install updates, and second force closed.
Sorry for translate, my language are spanish.
Your Vivo Account Fix Worked Perfectly!!!
STEVE_MARS said:
Go to Settings, more settings, apps, all, vivo account and then first install updates, and second force closed.
Sorry for translate, my language are spanish.
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Wow you are amazing. I hope others with this problem see the fix. Thank you so very much! Worked like a charm.
rrlinker3 said:
I set my phone up with a virtual number and established a Vivo account, however it never asked me to set up a password yet seems to have one already tied to the phone number. Anyway I cannot reset the password as I don't have access to that virtual number anymore. You cannot do anything without this password. Do any of you know how to bypass this security and complete a hard reset? I found Evenshop's method here, but I think there are some steps missing. Any help would be appreciated. Thanks!
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Same Problem here, it s also not possible to deactivate vivos "FindMyPhone"... cant make a factory reset Always asked for the the PW... Also the solution settings, Mode settings, Apps, all etc didnt work for me. In the app vivo Account i cant do anything. No Install no uninstall No reinstall...and No choice to force close. Only in the app vivo Cloud i can do that things but when i go to settings factory reset, erase all datas, it asks me again for the vivo Account PW.... Any ideas? Thx
No Chance to make a factory reset.
Vivo support gave me this tip to bypass the account password. Have not tried it but it may help. "If Find my Phone switch is turned off in VivoCloud, you can remove the account by erasing all data on your phone."
Yeah thats right... It will work, but on my nex find my Phone Switch is Turned on For some reason, so i cant Turn it off, without a Password
STEVE_MARS said:
Go to Settings, more settings, apps, all, vivo account and then first install updates, and second force closed.
Sorry for translate, my language are spanish.
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muchas gracias! es perfecto
this worked perfectly! thank you! :good:
I bring good news.
Hello guys, I bring good news.
I specialized I carried out numerous researches and I was able to find out how to remove the blocked Vivo Account for whatever reason.
the process is simple but a little evasive, it is necessary to remove the back cover of the device to jump two contacts on the board.
I will be making the unlocking service available to those who need it.
The Service can be performed remotely, via teamviewer.
All support instructions will be passed on to the customer.
The cost of the service is $ 30 USD and the time to complete the process is approximately 15 minutes.
How to remove vivo account without email and phone number
I got my uncle a GP 3a XL last July and he Passed in October and I got a few of his things and the google pixel is locked given I do not know his password for his gmail nor his number active any longer. Any hope of unlocking it and use it or toss in a box for keep sake?
You can use it by just wiping it, though you would lose his data. Are you trying to retrieve data or just simply make the phone usable?
I would like to use the phone.
Wiping it wouldn't bypass frp (hence the name "factory reset protection"). Maybe since it was your uncle's, you could info his gmail then set a password, then you could log into the phone.
I believe there is a process through Google to get the email password reset or cleared but you would need to submit a death certificate
adm1jtg said:
I believe there is a process through Google to get the email password reset or cleared but you would need to submit a death certificate
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I thought it might come to that.. I know his email but obviously not his password..
41rw4lk said:
Wiping it wouldn't bypass frp (hence the name "factory reset protection"). Maybe since it was your uncle's, you could info his gmail then set a password, then you could log into the phone.
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Click to collapse
you could also use this method https://youtu.be/hxp7h6RjK3U
As of march 2022
doesnt work any more
I have been struggling with Xiaomi to get this error corrected in my Mi account, "The phone number is already associated with another account". I have tried to register the phone so that I can get it unlocked and eventually on a better rom. Without a phone number in the account the Mi Flash unlock utility won't work. At least I think this is the problem. I have no problems making or receiving calls, but unlocking seems tied to the phone number on my Mi account. Is this correct?
When I run Mi Flash the Unlock button remains grey and unresponsive.
This issue is that when I go to my Mi Account (setup for the new phone) and then to security to add my phone number I get this error " The phone number is already associated with another account ". I have found through trying to add the number that I have a second account with Xiaomi with my phone number registered to it. Unfortunately, this second account only shows me the first two and last three numbers of the Mi account. I can't delete this account or change my phone number and am stuck at square 1.
I have been through Xiaomi support with emails every day for a week and I guesss I can't explain this well enough for them to fix it. They keep recycling the same instructions that don't work because of the second account issue. Very frustrating, because their response comes overnight and mine through the day, so only one response a day.
Has anyone else had this problem and resolved it. I'd appreciate help with this.
RESOLVED
OK, I finally resolved this via Xaomi support. I went to the Mi Account login page and clicked on "Forgot Password". Then I entered the phone number and then entered the veriication code sent via text. I got into the old account, got my account number - noted that my phone number was associated with the old account and then logged out. I then signed into this web address to delete this duplicate account - https://account.xiaomi.com/pass/del. I entered my login information and then deleted the account.
You have to be logged out of your Mi Account on the phone, or you will get an error.
After this I went in and successfully added my phone number to my Mi Account.
So simple, but it takes the right steps and you need the link to delete the account. You can't do it from your Mi account.
Would you please mark the subject of your OP with [SOLVED] to help anyone with the same problem?
pnin said:
Would you please mark the subject of your OP with [SOLVED] to help anyone with the same problem?
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Sorry, but in the Windows app how do I mark it solved. Can't find a way to do it.
jjcdennis said:
Sorry, but in the Windows app how do I mark it solved. Can't find a way to do it.
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By editing the OP message subject? Dunno about a "Windows app", though, I'm on Firefox.
OK, got it. Thanks.
Hi,
My customer just bought brand new Samsung S20. He has receipt for it, original box and access to associated Google account. After first setup, login to Google and setting up the pin he performed an Android update which triggered reboot and asked for pin which he has forgotten.
Moreover the phone is in airplane mode. After login to Google on PC, "find my phone" shows the Samsung device as offline so as far as I understand password recovery won't work in this case?
Is there any way to turn on WiFi or cellular data to perform pin/password recovery from associated Google account?
Unfortunately adb is also disabled.
Fun isn't it?
And soooo secure.
He better start, again... from the beginning
Factory reset from the boot menu.
If he forgot his Goggle account password he'll need to recover that first.
OK, never mind. We don't need to keep the data, so after factory reset the phone will let to connect WiFi and login by Google account
blackhawk said:
Fun isn't it?
And soooo secure.
He better start, again... from the beginning
Factory reset from the boot menu.
If he forgot his Goggle account password he'll need to recover that first.
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Click to collapse
Thanks for the answer I was just writing about factory reset. I just realised how simple that was and why I didn't think about it for the last hour
ArturSworsky said:
OK, never mind. We don't need to keep the data, so after factory reset the phone will let to connect WiFi and login by Google account
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Yay!
It's quit a useless pain... the new Android, learn chilling new forms of panic and dispare.
The 72 hour lockout is a really nice touch.
F google...