Related
So long story short I lost my phone a week ago, one with terrible gps I should add, I didn't get the standard 5 dollar a month insurance from the death star, the guy at the wireless place offered me some other option where you pay a hundred up front but the deductible was only fifty so I did it thank god.
The insurance was through protect cell. So i filed a claim and they two dayed me phone feddy ex new sim card all. So i activated the phone and what do you know it has constant, i mean extremely constant random shutdown, like every 20 minutes while the battery was over 50 percent. So i the insurance company back and what do you the had the cap on back order so instead of being able to over night me a phone I had to deal with random shutdowns for a few days.
So the new phone finally arrived today and so far no random shutdowns and I did a gps test today and it worked extremely better than ever before. Hopefully this continues. Because I did hear fresh phones are more apt to have a functionable gps.
So to everyone with some sort of issue I suggest using those one year manufacturers warranties until you get a completely functionable phone. I do understand that is a big hassle for most of us and we shouldn't have to do all that to get a working phone but imo its better then having a phone that is lacking in some of its functionability.
Now more testing on custom rom and I am all set, praying gps maintains cuz it's a dealbreaker for me
I got my replacement phone last week (random shutdowns). The replacement had 4 shutdowns in less than 24 hours, the phone I was replacing had 4 shutdowns in 2 months. Called and *****ed that the replacement was within the same IMEI range as the affected phones. They overnighted another phone without waiting for the first or second phone to be returned. Third phone is working fine so far. GPS on Andromeda 1.2 is awesome.
Yea my phone also falls into the random shutdown range sadly, but hey so did my first one and I hadnt had any problems with it. Curious do you have insurance through att or did you get your replacement through warranty?
Fortunately, I live within 25 miles of a AT&T Tech Center - right next to an AT&T Sales Store - and they always have the Cap in stock. I'm on my 4th one, due to hardware issues - all at 0 cost under warranty. They were nice enough to show me that the new phone would boot to recovery, lol.
Happily running Serendipity 5.12, and patiently awaiting Gingerbread.
Thanks to all the devs and members at xda forums for your tireless enthusiasm!
No insurance, all replaced under warranty.
well its day two and I'm now running andromeda, gps is decent but not spectacular. Scheming on an inspire now
Sent from my SGH-I897 using XDA Premium App
Held out since Dec 2010...replacement on the way
There are quite a few threads about the Captivate Shutdown issue, and actually there are a few with some good observations on how to potentially correct it, but ultimately it needs to be replaced
So, what have I tried:
1) Captivate Keep Alive: Works, but battery drain...and non solution.
2) Load Monitor: Works, not a huge battery drain...still, does not fix the underlying issue.
3) Contrary to what many have said, a custom rom/custom kernel does not fix the issue.
4) It does appear some have had success with cleaning battery terminals, and a few have stated Samsung replaced the battery terminals and it fixed the issue.
I called At&t today, 03/08/2011, they asked me for the IMEI code and what color the water damage indicators where (pink or white?). No water damage here, so white please.
They are doing an exchange by mail, since I do not live close to a repair center...I have 14-days to ship the original back. It was quick and to the point. The replacement is a "refurbished device" direct from the manufacturer. Fingers crossed that I do not experience this again on the replacement as others have.
Hope this helps someone sitting on the fence on whether or not to ship theirs back. Remember to unroot, unlag, and otherwise un-fun your phone before shipping back
Enigma
Hello, I have the AT&T Gear S2 SM-R730A with the recent update that just came out yesterday. Anyways, i have been using it at work and I have to leave my phone in my locker so the watch isnt connected via Bluetooth. It will last only 5 hours this way and this is with a few texts and emails and no calls. I tried shutting Bluetooth off and still same drain. I also shut off gps still same. Wifi has never been on and neither has NFC so its not that. Any suggestions?
Oxicottin said:
Hello, I have the AT&T Gear S2 SM-R730A with the recent update that just came out yesterday. Anyways, i have been using it at work and I have to leave my phone in my locker so the watch isnt connected via Bluetooth. It will last only 5 hours this way and this is with a few texts and emails and no calls. I tried shutting Bluetooth off and still same drain. I also shut off gps still same. Wifi has never been on and neither has NFC so its not that. Any suggestions?
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Something after the update killed my battery overnight (less than 4hrs). I decided to quickly do a hard reset before going to work in an attempt to figure out the issue. Additionally, it’s overheating on both chargers I have. I removed a few apps & watch faces I haven’t used since buying the watch. Battery life is back on par. I’ll probably attempt another hard reset this evening & not rush it.
(at&t Gear S2 SM-R730A)
Silverexp said:
Something after the update killed my battery overnight (less than 4hrs). I decided to quickly do a hard reset before going to work in an attempt to figure out the issue. Additionally, it’s overheating on both chargers I have. I removed a few apps & watch faces I haven’t used since buying the watch. Battery life is back on par. I’ll probably attempt another hard reset this evening & not rush it.
(at&t Gear S2 SM-R730A)
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Im packing this piece of garbage up and selling it. I had for a week and the battery life is horrible.
Another HD reset and better selection of notifications cleared the battery drain and over heating.
I shouldn't have to deal with all this for the price you pay for a watch. I'm paid for it out right I've only had it for 4 days I'm taking it back and buying the LG Google watch
As We Knw ... The LG V10 might have the same bootloop problem as the G4
However now we are hearing that Alot of the LG V10 users are suffering from the same issues with the bootloop as owners of the LG G4 suffered. Many owners of the handset went onto Twitter and Facebook to vent their frustration.
It is said that the only fix that has been effective to date is to put the handset into the freezer or put it in an oven with the oven on minimal heat. It seems that pulling the battery or doing a factory reset doesn’t help.
Unlike the LG G5 where owners only suffered from boot loops in the earlier batches, this time around it has been said that the problems with the V10 arrived ten months after the release of the device. The only good news is that the handsets are under warranty.
"Lately, many of us experienced bootlooping devices. LG had a similar problem with the G4 and it took months until the acknowledged the problem officially and offered uncomplicated repairs. Talking to LG they said it was not yet publicly released that there was a problem with the V10 too "
see on Reddit : https://www.reddit.com/r/lgv10/comments/4yao1s/v10_bootloop_please_report_in_this_sticky_thread/
so if u want sign this Petition : https://www.change.org/p/lg-electro...=des-lg-petitions_share-no_msg&fb_ref=Default
With all the reports of bootloop, it sure seems like more than 5 people would've signed the petition by now!
Sent from my LG-H901 using XDA Free mobile app
mine too . hardware failure. sudden death. i tired putting it in the freezer for 24 hours like i read on one thread and it worked. but after few hours went back to its final death ;(
I'm curious If motherboard was exchanged after Boot Loop is the problem solved or should I be aware of repeating the problem in the near future
Mine just died too after a year. Stuck on LG logo and won't boot.
H960AY model, MB replaced under warranty
Mine just died yesterday, two months out of warranty. I was a moderate (about twice a month) user of battery waster too (which will get a phone hot).
It happened seemingly out of nowhere too. I had it charging for about an hour unplugged it and launched Monster Legends and the screen went black. I had to unplug the battery to get it turned on and then it started looping. It wasn't even hot, it was warm but no where near what it has been in the past.
I put it in the freezer for 5 minutes and it worked briefly after so I figured it was the dreaded boot loop.
I went to tmobile and they gave me 200 credit (they were aware the phone was broke) and I was able to jump to the v20 for 100.
Seeing as the specs are nearly identical it wouldn't be too far out to say that this phone has enough similarities that the G4 problem jumped to the v10.
My manufacturer date was Nov 2015, LG didn't officially acknowledge the soldering issue of the G4 until Jan 2016 so hopefully those of you with a manufacturer date past Jan 2016 will be safe.
Only reason i picked the v20 is because of the capacity, low amount of junkware and removable battery. If it wasnt for that i would have gone back to Samsung, I might still do that when the note 8 comes out.
What really urks me is that the problem came out of left field without any warning so I wasn't able to backup if I needed to. Fortunately google backs up my media automatically so it wasnt a huge loss for me.
Sent from my LG-H918 using XDA-Developers Legacy app
So, I've had my V10 since it's release on AT&T. Just went into the death loop, same as my wife's G4, hers was replaced under warranty and got the V20. Mine however was not under insurance do to a military deployment and they never added it back. I got a S7 active, anyway. Still at almost 2 years old LG WILL replace the board inside and return it to working condition, just Google LG repair, leave the purchase date blank, it being a known defect they have to replace it regardless of age. You will loose root, because it will come back with 6.0+ on it.
Good luck to everyone I am not planning on owning another LG after this, back to Samsung for me.
Dakotahorse said:
So, I've had my V10 since it's release on AT&T. Just went into the death loop, same as my wife's G4, hers was replaced under warranty and got the V20. Mine however was not under insurance do to a military deployment and they never added it back. I got a S7 active, anyway. Still at almost 2 years old LG WILL replace the board inside and return it to working condition, just Google LG repair, leave the purchase date blank, it being a known defect they have to replace it regardless of age. You will loose root, because it will come back with 6.0+ on it.
Good luck to everyone I am not planning on owning another LG after this, back to Samsung for me.
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Were you successful in getting your phone repaired, or is it currently being looked at? I just found the page to send mine in for repair, I just hope it isn't a total waste of time since this has been my favorite phone I have owned.
Lazarus65 said:
Were you successful in getting your phone repaired, or is it currently being looked at? I just found the page to send mine in for repair, I just hope it isn't a total waste of time since this has been my favorite phone I have owned.
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I got it back in less than a week, they had it repaired and shipped back out teh same day it arrived lol
Sent from my SAMSUNG-SM-G891A using Tapatalk
Interesting I've heard horror stories about people turning their phones in and then having problems getting status updates or having to wait a month (or longer) to get the phone back.
Of course at the same time people are more likely to complain about it than to compliment.
I was going to send my v10 in but I decided to turn it in to mobile broken and get 200 credit so it ended up costing 104 to update to the v20. I just couldn't afford to go without a phone for a week let alone a month.
Sent from my LG-H918 using XDA-Developers Legacy app
To freeze or bake to revive from bootloop?
Hello everyone, i just received the bootloop of death on my v10 3 days ago & i am seeing where the home remedies worked for many people. I am going to stick a new, fully charged battery in my phone & then try one of these remedies. I need it to stay on long enough to back up my 2,500 photos... does anyone know if putting it in the freezer or oven makes it stay on longer than the other? & also how long did you freeze/bake your phones?
Any advise would be greatly appreciated!!!
If the faulty solder connection is really the reason why this happens I would imagine baking it could potentially actually fix the problem by melting the solder to make a solid connection.
A buddy at work fixed his playstation by setting a blow dryer to hot and putting it on the solder I am not sure where the loose connection is so I wouldn't know if this method would work without knowing where to aim it.
The freeze method works but it worked for about 5 minutes for me but I only put it in for 10 minutes so it might work longer if you put it in longer.
I would just be careful with the bake method and make sure you take out the battery! Also wouldn't put it up too high.
Sent from my LG-H918 using XDA-Developers Legacy app
Thank you i am going to try putting my phone in a ziplock bag & placing it in the freezer. After 15minutes i will insert the battery & try to turn it on while it's plugged into my computer & if it works i'll leave it plugged in while in the freezer to do a backup. If not i plan on putting the motherboard pannel in the oven...
Will be my last LG
I got the bootloop of death late last month. After reading about baking and freezing stories, decided to no bother, stored most things on the SD card anyway. Changed all of my account passwords to be safe. Got it in November of 2015. Verizon was no help. Called LG, said they had extended the V10 warranty by three months from the build date, which means that I missed the cut off by three weeks. Fortunately I have a SquareTrade warranty, got it fixed in less than a week. Also had them replace the screen because of the screen burn/retention issue. Probably my last LG, there's no excuse.
I've just got mine back. after the warranty the phone just froze and and restarted and then it doesn't go anywhere after boot screen. I've sent it to the service center and it is out of warranty and they said it was the MainBoard that need to be changed and that thing cost a lot, luckily, there's this super cool lady from the Philippines and from that invoice after receiving the faulty device she' said that for you to save i will mention here it is still under warranty and "wallah" got the phone back mainboard replaced and paid nothing.
Since it seems to be heat related I wonder if qc2 is a contributing factor since qc2 cannot adjust power output instead the extra juice is dissipated as heat.
Both g4 and v10 have quick charge it's interesting these are the two phones affected by the issue the most.
Sent from my LG-H918 using XDA-Developers Legacy app
It is not true that quick charge 2.0 does not have temperature control. It has such mechanism. I have seen the phone to reduce the charge rate for example during a hot summer day or if i use the phone while charging. Problem here i think can be solved by 2 different things.
1. Too much heat generated by the hot snapdragon 808 chipset (common component between G4 and V10).
2. Component on the motherboard that got screwed after some moths of usage.
It will be very useful if everybody having the problem shares the date of manufacturing of his phone and date when he bought it. It can be seen easily from the "LG phone from" program in google play. This way we can isolate if the problem appears only with certain (early?) batches or is consistent with late too. Mine is manufactured at the middle of january 2016 and i bougt the phone in march. So far i did not have any problem but as i see problems start to appear after 10 to 12 moths of usage so it may appear every moment.
Does anybody suffer bootloop after he/she changed motherboard ?
neptun2 said:
It is not true that quick charge 2.0 does not have temperature control. It has such mechanism. I have seen the phone to reduce the charge rate for example during a hot summer day or if i use the phone while charging. Problem here i think can be solved by 2 different things.
1. Too much heat generated by the hot snapdragon 808 chipset (common component between G4 and V10).
2. Component on the motherboard that got screwed after some moths of usage.
It will be very useful if everybody having the problem shares the date of manufacturing of his phone and date when he bought it. It can be seen easily from the "LG phone from" program in google play. This way we can isolate if the problem appears only with certain (early?) batches or is consistent with late too. Mine is manufactured at the middle of january 2016 and i bougt the phone in march. So far i did not have any problem but as i see problems start to appear after 10 to 12 moths of usage so it may appear every moment.
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Click to collapse
Yesterday I came across two LG V10s that had bootlooped. Both were H961N models and doing a quick check by using its IMEI, I found the manufacturing dates of both the phones being October and November of 2015 respectively.
Mine is also the H961N but produced in January of 2016. Fingers crossed.
I just got mine back today. Looking at the email they sent me about the phone it was a capacitor that failed. Before sending it in I put the phone near a fan with the back cover and battery removed and it booted up for a second before dying. I am also out of warranty by a year and they still took it in for free. Just leave the date blank. So the freezer method does work, but it has to be kept cool or it will shut off again.
Hi there,
Am familiar with android and samsung and have used various handsets over the years. I got a N4 the other day from CEX here in the UK for £190. 2 year warranty. It's a great phone. Now IK the battery won't be that great as its used. But I have this issue I have encountered on samsung phones from the 2013-2014 era. It's this weird issue where when you charge it, it won't go beyond a certain number, but once you restart it or take the battery out it starts charging again or says it is 100%.
I'm sure this is a software issue as the battery is fine I think - won't spin or anything . Is this just an overreaction? Am I okay to not bother taking the battery out and restarting it, and just leave it, as it is quite irritating to have to keep on doing it.
I'm open to all opinions.
Thanks
Hey guys, received my Note 20 Ultra Mystic White today. Its stunning.. but disappointed to learn that it doesn't properly sit on the official wireless charging stand due to the camera bump. It does still appear to charge but I feel the way it sits on the bottom of the hump could damage it over time.
Bit of a silly oversight from Samsung as they're providing this charger as a free gift here in the UK..
Doesn't sit flat, but it still fast-charges so it shouldn't be too much of an issue.
For those that use a case that raises the back to the camera bump, it can help to make even contact.
paulrgod said:
Hey guys, received my Note 20 Ultra Mystic White today. Its stunning.. but disappointed to learn that it doesn't properly sit on the official wireless charging stand due to the camera bump. It does still appear to charge but I feel the way it sits on the bottom of the hump could damage it over time.
Bit of a silly oversight from Samsung as they're providing this charger as a free gift here in the UK..
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Click to collapse
I haven't seen this as a free gift, I have only seen the Wireless Duo gift for the Galaxy Watch 3, which is a 'lay down' wireless charger pad that would not have this issue. How have you managed to obtain the phone in the UK prior to release day? I am curious.
.
apprentice said:
I haven't seen this as a free gift, I have only seen the Wireless Duo gift for the Galaxy Watch 3, which is a 'lay down' wireless charger pad that would not have this issue. How have you managed to obtain the phone in the UK prior to release day? I am curious.
.
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Nothing sinister... I'd preordered from Samsung.com on Saturday.. when ordering i'd picked the earliest slot for delivery which was on 21st with DPD... was surprised to see that my order was updated on Tuesday and then DPD updated to say will be delivered on Wednesday.. it arrived at 07:07, the earliest delivery I've ever had!
Would have preferred the duo charging pad though!
ive got the vertical stand i got for free with the note 10+ last year. im not having any issues with the phone sitting on the stand. i also use it on the duo charging pad with the watch.
apprentice said:
I haven't seen this as a free gift, I have only seen the Wireless Duo gift for the Galaxy Watch 3, which is a 'lay down' wireless charger pad that would not have this issue. How have you managed to obtain the phone in the UK prior to release day? I am curious.
.
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Lotsa people receiving their phones early. I got mine Tuesday morning surprisingly.
paulrgod said:
Nothing sinister... I'd preordered from Samsung.com on Saturday.. when ordering i'd picked the earliest slot for delivery which was on 21st with DPD... was surprised to see that my order was updated on Tuesday and then DPD updated to say will be delivered on Wednesday.. it arrived at 07:07, the earliest delivery I've ever had!
Would have preferred the duo charging pad though!
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Click to collapse
Nice that you got it early. I got my Galaxy Watch 3 yesterday early from the official release date (direct from Samsung)
But what's odd, is everywhere else seemed to be offering the Galaxy Live Buds or the X-Box Controller and Game Pass as pre-order gifts. The buds being my choice as they are worth £180.
I ordered from EE and the phone arrives tomorrow.
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apprentice said:
Nice that you got it early. I got my Galaxy Watch 3 yesterday early from the official release date (direct from Samsung)
But what's odd, is everywhere else seemed to be offering the Galaxy Live Buds or the X-Box Controller and Game Pass as pre-order gifts. The buds being my choice as they are worth £180.
I ordered from EE and the phone arrives tomorrow.
.
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Click to collapse
Samsung.com had either the buds or a gaming pack which had the controller, wireless charging stand and 3 months gamepass. I chose this as have a set of Sony WF-1000XM3's. I guess the gaming pack in all is probably worth similar.
I've got terrible overheating and battery issues on my Note, may return it if doesnt improve over the next few days.
paulrgod said:
Samsung.com had either the buds or a gaming pack which had the controller, wireless charging stand and 3 months gamepass. I chose this as have a set of Sony WF-1000XM3's. I guess the gaming pack in all is probably worth similar.
I've got terrible overheating and battery issues on my Note, may return it if doesnt improve over the next few days.
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I have been on XDA for over 15 years and I have lost count of how many people complain about overheating and battery consumption shortly after buying a new device, be it phone, tablet or smartwatch.
But you really need to give the device time to settle. There's a lot going on in the first hours and days, with apps being installed and synchronised, using your new shiny toy more than normal, taking time to optimise certain app and device settings that crop up, (that you probably had disabled on a previous device over time) and then the battery needs a few decent recharge cycles to get settled too.
I think you should give it a few more days and I reckon you'll be ok!
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apprentice said:
I have been on XDA for over 15 years and I have lost count of how many people complain about overheating and battery consumption shortly after buying a new device, be it phone, tablet or smartwatch.
But you really need to give the device time to settle. There's a lot going on in the first hours and days, with apps being installed and synchronised, using your new shiny toy more than normal, taking time to optimise certain app and device settings that crop up, (that you probably had disabled on a previous device over time) and then the battery needs a few decent recharge cycles to get settled too.
I think you should give it a few more days and I reckon you'll be ok!
.
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Thanks for the comment, 12 years around here myself I've had too many phones to list over this time, including pretty much every Note device since the Note 4 (i didn't pick up the 7). I've never seen anything like this... the battery i know should settle... but the heat is what is the most annoying causing the screen to be at low brightness every time i pick the bloody thing up, not once did the Note 10+ 5G ever do this even while gaming and such.. just typing this reply I'm guessing the device is now approaching 50c.. battery is at 85%, was taken off charge at 07:30, SOT 28 minutes...
paulrgod said:
Thanks for the comment, 12 years around here myself I've had too many phones to list over this time, including pretty much every Note device since the Note 4 (i didn't pick up the 7). I've never seen anything like this... the battery i know should settle... but the heat is what is the most annoying causing the screen to be at low brightness every time i pick the bloody thing up, not once did the Note 10+ 5G ever do this even while gaming and such.. just typing this reply I'm guessing the device is now approaching 50c.. battery is at 85%, was taken off charge at 07:30, SOT 28 minutes...
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Firstly, I hope you didn't think I was being condescending in my answer! I am never quite sure on what level I am speaking to someone. So it's good to speak to a fellow veteran XDA member (see my sig for all the ridiculous amount of Sammy devices I have owned including all Note series)
I assume you have gone into the battery stats and looked at what is draining your battery. This week funny enough I was noticing a severe drain on my Note 10+ 5G and it wasn't for a couple of days I thought ... hmmm maybe I should check the battery consumption stats! It was LastPass that was doing it, really surprised as I don't even remember updating it. Google Play services is a regular culprit, especially on a new device. So maybe you should look at that first, because what you are describing clearly isn't normal and I haven't read any reports of this being common. Try rebooting in safe mode. Clearing cache in recovery mode.
You've probably tried all the above (I see you rolling your eyes!), I am just trying to cover everything that you might have missed. But I personally don't think the hardware is likely to be the cause. I hope you sort it and let us know what you found. My Note 20 Ultra arrives today, I will report back here if I have the same issues.
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apprentice said:
Firstly, I hope you didn't think I was being condescending in my answer! I am never quite sure on what level I am speaking to someone. So it's good to speak to a fellow veteran XDA member (see my sig for all the ridiculous amount of Sammy devices I have owned including all Note series)
I assume you have gone into the battery stats and looked at what is draining your battery. This week funny enough I was noticing a severe drain on my Note 10+ 5G and it wasn't for a couple of days I thought ... hmmm maybe I should check the battery consumption stats! It was LastPass that was doing it, really surprised as I don't even remember updating it. Google Play services is a regular culprit, especially on a new device. So maybe you should look at that first, because what you are describing clearly isn't normal and I haven't read any reports of this being common. Try rebooting in safe mode. Clearing cache in recovery mode.
You've probably tried all the above (I see you rolling your eyes!), I am just trying to cover everything that you might have missed. But I personally don't think the hardware is likely to be the cause. I hope you sort it and let us know what you found. My Note 20 Ultra arrives today, I will report back here if I have the same issues.
.
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Nah didn't think that at all, just offering good advice. Yeah tried all the usual stuff clearing cache etc... didnt really noticed anything out of the ordinary on the battery page, the battery usage today is high from Samsung Internet, but I'd expect it to be the highest today as pretty much only used that today to browse a bit of news this morning, here and the note 20 reddit.. might try removing it and try Chrome for a while..
I can personally verify that this version of the duo that the camera DOES NOT interfere with the charging. View attachment 5083389
Sent from my SM-N975U using Tapatalk
racingmatt1 said:
I can personally verify that this version of the duo that the camera DOES NOT interfere with the charging. View attachment 5083389
Sent from my SM-N975U using Tapatalk
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Thanks, the version gifted from Samsung is this one, the back is too high.
https://www.samsung.com/uk/mobile-accessories/wireless-charger-stand-ep-n5200/EP-N5200TBEGGB/