My almost 3 year old Samsung Note Edge keeps freezing 2-3 minutes after turning on, even without launching any app. Same behaviour happens even on Safe Mode. It just freezes, pressing on/off button doesn't trigger anything and the only way to turn it back on again is to physically remove the battery from the unit and replacing it back in, then powering the device on.
Each time this happens I notice the unit and battery gets hot.
The only time you can keep the phone on is if you enable ultra power savings mode within 2-3 minutes before it freezes. At that state it can actually last the entire day and can I use it to call, text, connect to Wi-Fi or Mobile Data and surf using the default browser and even launch twitter.
Not sure if this is a battery issue as I got new PowerBear batteries and as stated above, the phone is useable for the entire day as long as I can get it to Ultra Power Savings mode before it freezes.
Appreciate any help or suggestions. My phone is not rooted. Thank in advance.
darthjed said:
My almost 3 year old Samsung Note Edge keeps freezing 2-3 minutes after turning on, even without launching any app. Same behaviour happens even on Safe Mode. It just freezes, pressing on/off button doesn't trigger anything and the only way to turn it back on again is to physically remove the battery from the unit and replacing it back in, then powering the device on.
Each time this happens I notice the unit and battery gets hot.
The only time you can keep the phone on is if you enable ultra power savings mode within 2-3 minutes before it freezes. At that state it can actually last the entire day and can I use it to call, text, connect to Wi-Fi or Mobile Data and surf using the default browser and even launch twitter.
Not sure if this is a battery issue as I got new PowerBear batteries and as stated above, the phone is useable for the entire day as long as I can get it to Ultra Power Savings mode before it freezes.
Appreciate any help or suggestions. My phone is not rooted. Thank in advance.
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To me it sounds like you've got something running in the background that shouldn't be.
Any suggestions how to isolate whatever that is? Or a way to at least to recover data whilst the phone is on ultra power savings mode? I tried installing Samsung Kies but it needs the phone to be on normal boot.
darthjed said:
Any suggestions how to isolate whatever that is? Or a way to at least to recover data whilst the phone is on ultra power savings mode? I tried installing Samsung Kies but it needs the phone to be on normal boot.
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I would try turning off things like location trackers, auto updates (if you haven't), disabling Playstore, etc.
Do you have any add on apps that could cause this?
I tried Video Lan media player and had a heck of a time.
Got rid of it and all was well.
I love it on my PC though.
Short of that, maybe a full restore is in order?
The Radius Kid said:
I would try turning off things like location trackers, auto updates (if you haven't), disabling Playstore, etc.
Do you have any add on apps that could cause this?
I tried Video Lan media player and had a heck of a time.
Got rid of it and all was well.
I love it on my PC though.
Short of that, maybe a full restore is in order?
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I was trying to retrieve some photos this week and noticed a Samsung Cloud folder in my Gallery. which I havent seen there before. I remember signing on Samsung Cloud before my phone malfunctioned because I wanted to use it to backup my files (I'm due for phone replacement this year anyway). Is there some kind of correlation to this?
No I dont have the video lan media player installed.
I disabled ultra battery savings mode because I had to check the Gallery and now it wont even get past the Samsung Note Edge boot screen and either restarts or just freezes. It's at a point I just want to throw it.
Really disappointed, before switching to Samsung I was an apple fanboy, last one was an iPhone 4. Which I'm now using as a temp phone, it still works despite being in dead in the drawer for over 3 years.
I was looking to get the Note 8 but after this bruhaha, Google's Pixel 2 looks more appealing... they own the Android platform anyway so Im hoping their software updates go through more rigorous testing before it's released out.
Oh well. Good bye Samsung.
Related
So i just got a Samsung i780 and after charging the first battery i put it in and started up the phone.
However i was stunned to find that the standby time was less than 7 hrs!!
Samsung says 400hrs standby, but now ive tried both the batteries that came with the phone and i did an xperiment, by charging the battery to a 100% before i went to bed and then leave the phone in standby.
When i woke up next morning the phone had shut off and couldnt be turned back until i either connected the ext power or replaced the battery.
This goes for both the batteries and the phone is like 2 days old, and no i didnt charge the batteries half way at any point, they were at less than 30% when i recharged them and charged to 100% before i started to use them. :-(
Also i made sure the WiFi wasnt on and i set every powersaving feature to save as much power as possible by lowering the display light to the lowest setting and have it shut off the display after the shortest period of time if the device is not in use etc etc etc...
My old HP Ipaq 6515 with WM 2003 never did anything like this and that one still has a standby time of approx 90hrs, but also the powersaving features in the old WM03 is more simple and apparently works better.
Also, when i start up the Samsung after replacing the battery, i cant change the ldc brightness, nothing happens when i choose another setting, the screen stays at the lowest setting of brightness, until i reset the phone, then it works properly.
My god i thought my old Ipaq was flawed and annoying with its way of suddenly turning itself off now and then due to the batt cover being crap, but this is almost worse!
So plz anyone who has any idea/suggestions, lemme know as this is really getting to me! :-D
Thx in advance!!
Maybe a rom upgrade will solve your problems
ilMessia said:
Maybe a rom upgrade will solve your problems
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Well it maybe will, but where will i get that?
I go to Samsung and under products i choose my phone model, then i go to "Support and downloads" and theres only a bunch of manuals in pdf and then activesync 4.5 available. :-(
Also i just noticed under the power adjustment theres an option that will shut off the display during a call 5 secs after the call has begun.
However bneneath it it says, that the phone wont shut the disp off unless the phone is in "inactive mode" whatever that means, i havent come accross anything anywhere with a possibility to enable "inactive mode"
S1zZLeR said:
Well it maybe will, but where will i get that?
I go to Samsung and under products i choose my phone model, then i go to "Support and downloads" and theres only a bunch of manuals in pdf and then activesync 4.5 available. :-(
Also i just noticed under the power adjustment theres an option that will shut off the display during a call 5 secs after the call has begun.
However bneneath it it says, that the phone wont shut the disp off unless the phone is in "inactive mode" whatever that means, i havent come accross anything anywhere with a possibility to enable "inactive mode"
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Inactive mode i think is the one when you press the power button to shout down the display.
You can find a lot of infos about roms searching "i780" on this forum.
ilMessia said:
Inactive mode i think is the one when you press the power button to shout down the display.
You can find a lot of infos about roms searching "i780" on this forum.
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Thx mate, in that case thats not a problem, i mean the "inactive mode" i always use that, a habit from my old Ipaq which didnt run for too long with the display on. :lol:
I found a rom upgrade to version 6.1, however i could only find it in english, but thatll have to do for now, because whats the "correct" language worth if the device cant stay turned on for more than 4 hrs? ;-)
Geeez this is freaking me out now, i try to do the upg to 6.1 and the upgrader needs to verify the deviee, so it verifies it and alerts me about it and say "Press ok to reset the device", the phone restrts and meanwhilke the upgrader throws this in my face: "Time-out. Unable to access device. Try again".
So i tried again and the same thing happend. Pfffft.... Boohoo!! :lol:
Have you installed the drivers, activesync etc.? Is your battery fully charged?
What drivers? afaik the ain no drivers, but yes i have the Mobile Device center installed and that works perfectly.
As started earlier:
This goes for both the batteries and the phone is like 2 days old, and no i didnt charge the batteries half way at any point, they were at less than 30% when i recharged them and charged to 100% before i started to use them. :-(
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Anyone else using the app Auto Airplane mode? It is a cracker of an app for battery life on standby (got 3 days of sporadic use, about 4 hours, and still have 49% batt left on the tablet). However, I am finding that the tablet lags really badly after waking up from a couple of hours or more of screen off time. Really bad lag, lasting at least several minutes after wake up. I get sick of the lag after 5 minutes or so and cold boot it, which completely fixes lag. I know it has to update apps, mail etc after wireless comes back on, but this probably shouldn't take minutes to do. Anyone else experiencing this problem? I want to keep the app, but I need the tablet to be responsive when I wake it up, cause I use it at work to take notes, make appointments etc.
Cheers,
Mike.
This app was great in the early Prime Firmware, but is no longer necessary. There are 2 seperate places in settings that give you roughly the same thing. Go to WiFi, hit the three dot menu, select advanced and "Turn off wifi during sleep" I prefer the "only keep wifi on when plugged in" option, but you can choose never or always. Second, in Asus Custom Settings, you can stop all syncing while in sleep mode. This will also cause the tab to do some updates when you wake iy, but I wpuld look into just how mich crap you are actually syncing if you are seeing that kind of lag. Go to accounts in settings and sellect each account, especially the Google primary account, you will see what apps are syncing here. Get rid of auto airplane mode app. Its niche has been filled by stock firmware, with the exception of GPS, which does not shut down in sleep mode without it. Its a little more effort to manually contfol it, but getting almost the same benefits with a stock firmware option is always preferable in my opinion. Consider: The auto airplane app has to run in memory, thus consuming SOME battery, though it's likely negligible.
Sent from my SAMSUNG-SGH-I727 using xda premium
I have an LeTV Max (x900), which is a Chinese made android phone. Quite high spec for its time. Anyway, it was flashed with an italian rooted ROM, can't remember exactly now as near 2 years ago.
Current problem is that: phone does not detect any wifi. When pressing "scan". nothing happens, not even any error message. Also, using the phone as a mobile hotspot no longer works.
Circumstances leading up to problem: the phone experienced excessive battery drain, it was quite warm and charging took nearly 10x as long. Eventually, the phone crashed entirely, and the little penguin logo came up on screen frozen. Had to hold power button for 20 secs to turn off. I thought it was battery suddenly dying (as had some trouble charging when low battery), but battery now suddenly seems fine again.
What have I tried: random wifi apps on play store, deleting / restoring hosts file (don't know if that makes difference).
Is this likely to be a software or hardware problem? A full reset is obviously the last option which I don't want to do unless I'm sure it's not hardware. Any definitive way to make sure? Thanks
Hi
I've got a brand new PH-1 and haven't yet had time to set it up properly, only started it up, let it update software and used for an hour or so before testing the idle battery drain.
I haven't installed any apps or changed any settings other than to disable the google app (to prevent it listening for or responding to "ok google"). I tried out the 360 camera, signed in to gmail and browsed a few websites, before charging back to full and restarting the phone before this test anyway.
But leaving it idle with the screen off and with phone network disabled (there's not even a SIM inserted), only wifi on with good signal, it lost 65% battery in under 22 hours. Screen on time was less than five minutes.
Is this a hardware issue I should RMA, or is it considered normal? If this is normal and there's no easy fix, I'll probably end up having to return the phone anyway for a refund, because if it can't even last a day and half in idle there's no way it would last a reasonable amount of time with normal usage.
Any ideas?
Thanks
Since there isn't a sim card installed, try going to airplane mode and then turning WIFI on.
I am getting about 1.2% drain with cell network and wifi enabled along with all my standard apps installed.
On a typical day with 1-2h SOT, I usually have 60-70% battery left at midnight. I'd try to reset the phone, and then testing again - occasionally a system update will end up doing something funny
I left it overnight with airplane mode on, so even wifi was off, and it's a little better but not by much. Screen on time was one minute.
With airplane mode on, screen off, no dodgy apps, the phone really shouldn't be doing anything to drain battery.
I'll try a full factory reset and see what happens.
Just to follow up, a full factory reset seems to have fixed the issue. Even after doing the same things I had done before (connected to wifi, updated, logged in to gmail, etc) the battery now drains at a much more sensible rate.
Very strange that a factory reset made a difference since it was new from the factory when I had the issue, but I guess something strange happened in the update like dsip suggested.
Thanks for the help!
nickwp said:
Just to follow up, a full factory reset seems to have fixed the issue. Even after doing the same things I had done before (connected to wifi, updated, logged in to gmail, etc) the battery now drains at a much more sensible rate.
Very strange that a factory reset made a difference since it was new from the factory when I had the issue, but I guess something strange happened in the update like dsip suggested.
Thanks for the help!
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That's ? percent normal behavior. Anytime you flash a ROM (new phone =new ROM) you need to wait a bare minimum of a charge cycle (more like three in my experience) before you get the slightest idea what your actual battery drain is going to look like. think of it like breaking in the engine on a new car.
Sent from my mata using XDA Labs
Hi,
My S10e started to have low contrast (very poor back value) and is runny very hot in battery mode. When plugged in the phone is fine.
The behavior usually starts when the phone is waking up in battery mode. It immediately cools down when plugged into a power source. Switching the screen off and on again while plugged in is fixing the colors.
I have my S10e (G9700) now for one year. Yesterday it suddenly started the weird behavior. I haven't installed any new apps or changed any setting.
The only unusual was that it ran out of power and I was not able to charge it for a couple of hours. When I arrived home I plugged it in and charged it to 40%. I unplugged it and started the phone and I run into the trouble I described above.
Sometimes a restart helps till the screen is switching off for standby. Waking the phone up results again in the weird behavior of the colors and the phone is running hot and the battery drains in super fast.
I can't debug the behavior with adb as the phone is running fine as long it is plugged in.
Any ideas what that could be and how to fix that?
Is there a way to connect with adb in unplugged power condition?
I appreciate every help.
Cheers
The issue seems to be connected to the last System update for the S10e. After a factory reset the phone was working fine for two days. After the System update G9700ZHU2BTA2 the issue is appearing again.
And what happens if you go back to BSL7?
I installed BSL7 with odin. The same issue seems to keep happening. It seems the update G9700ZHU2BTA2 and the appearance of the issue was just a coincident.
I'll install ASJU in the next days just to check if the issue is existing in Android 9 as well.
I'm living in Singapore and Samsung support here has rejected to take care of the issue. They are not even able to send the device to Hong Kong to fix the issue. Neither is Hong Kong is accepting that I send the device to them. Only personal handover at the HK support center. Has anyone here experience how to deal with the Samsung support? I have not expected that from an global player like Samsung.
Anyone an idea?
It seems not to be connected with the power source. The issue seems to be connected with the "always on screen". When the always on screen is displaying nothing in the moment of waking up the phone this issue appears.
A workaround now for me is to turn the "always on screen" always on
A tool that is switching on the always on screen before waking up the phone would be hotfix. Any idea if it is possible with the Android SDK to hook in there?