Not Registered in Network/Warranty Issues - Samsung Galaxy S8+ Questions & Answers

Being a newbie, I have tried checking for other threads in the forum, such as this one:
https://forum.xda-developers.com/showthread.php?t=3708706
But none of them seem to have the same problem as I have been experiencing with my Galaxy S8+.
Some time last year, I have broken my phone screen. I had it insured, so I sent it out to repair. It came back two months later, with a new screen, yes, but my headphone jack, USB-C ports and microphone were not working, so I sent it out again to an authorized service provider I've seen from Samsung's website that was nearby, hoping to have it serviced in warranty.
The other provider had glued my phone together with hot glue. So not only was water resistance compromised (should it have worked well in the first place), as I have lost my warranty even though Samsung quality insured the provider.
Beyond that, my phone doesn't really work. The IMEI is clean, wifi and bluetooth work, but even though it sometimes connects to the network by not showing "Emergency Calls Only" and the network name instead, I cannot send or receive texts, calls, etc.
I've tried everything. From restoring it using Odin, resetting it completely without using a backup, but nothing helps. There are some (really) short periods of time that it does connect to 4G, but I have no idea what I'm dealing with and since I don't have the warranty anymore, I can't have it serviced.
It is important to note that my phone hasn't been rooted.
Any ideas are welcome!
Thanks in advance

victordobo said:
Being a newbie, I have tried checking for other threads in the forum, such as this one:
https://forum.xda-developers.com/showthread.php?t=3708706
But none of them seem to have the same problem as I have been experiencing with my Galaxy S8+.
Some time last year, I have broken my phone screen. I had it insured, so I sent it out to repair. It came back two months later, with a new screen, yes, but my headphone jack, USB-C ports and microphone were not working, so I sent it out again to an authorized service provider I've seen from Samsung's website that was nearby, hoping to have it serviced in warranty.
The other provider had glued my phone together with hot glue. So not only was water resistance compromised (should it have worked well in the first place), as I have lost my warranty even though Samsung quality insured the provider.
Beyond that, my phone doesn't really work. The IMEI is clean, wifi and bluetooth work, but even though it sometimes connects to the network by not showing "Emergency Calls Only" and the network name instead, I cannot send or receive texts, calls, etc.
I've tried everything. From restoring it using Odin, resetting it completely without using a backup, but nothing helps. There are some (really) short periods of time that it does connect to 4G, but I have no idea what I'm dealing with and since I don't have the warranty anymore, I can't have it serviced.
It is important to note that my phone hasn't been rooted.
Any ideas are welcome!
Thanks in advance
Click to expand...
Click to collapse
Try adding your a.p.n manually and Changing stuff around
Sent from my [device_name] using XDA-Developers Legacy app

bonebeatz1234 said:
Try adding your a.p.n manually and Changing stuff around
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
The APN solution didn't work... I don't know what's going on with it, because it sometimes does connect to the network out of the blue and I didn't mess with any setting.
I've searched around, and there might be a problem with the Knox IMEI certificate, since they've disconnected the fingerprint sensor or something, but I'm a total noob when it comes to Android.
What did you mean with "changing stuff around"?

Try this method:
1. Go to the Dial pad
2. Type in (*#*#4636#*#*) NOTE: No need to press the send button, it will automatically prompt you for the Service mode
3. Enter Service mode
4. Select “Device information” or “Phone information”
5. Select “Run Ping test”
6. Click on the “Turn Radio Off ” button and then the Galaxy will restart
7. Select reboot if necessary
There are several ways in which you can fix this issue. However, these methods are not guaranteed to work 100% of the time.

Sure it's not the sim? I've se en similar issues related to a defect simcard. New sims can easily damage if they've been in and out of a phone several times.
Sent fra min SM-G955F via Tapatalk

popsi said:
Sure it's not the sim? I've se en similar issues related to a defect simcard. New sims can easily damage if they've been in and out of a phone several times.
Sent fra min SM-G955F via Tapatalk
Click to expand...
Click to collapse
Yes, I've tried replacing the SIM card, and that also didn't work. My SIM worked fine on other phones, and I don't think there is a problem with the reader on the phone, considering it knows when I've inserted a SIM on it...

RossTeagan said:
Try this method:
1. Go to the Dial pad
2. Type in (*#*#4636#*#*) NOTE: No need to press the send button, it will automatically prompt you for the Service mode
3. Enter Service mode
4. Select “Device information” or “Phone information”
5. Select “Run Ping test”
6. Click on the “Turn Radio Off ” button and then the Galaxy will restart
7. Select reboot if necessary
There are several ways in which you can fix this issue. However, these methods are not guaranteed to work 100% of the time.
Click to expand...
Click to collapse
Couldn't find device information or turn radio off, there is only a ping test for wifi...

victordobo said:
Couldn't find device information or turn radio off, there is only a ping test for wifi...
Click to expand...
Click to collapse
There are other methods. Try any of the methods here:Mod Edit
Let me know which one worked for you.

RossTeagan said:
Try this method:
1. Go to the Dial pad
2. Type in (*#*#4636#*#*) NOTE: No need to press the send button, it will automatically prompt you for the Service mode
3. Enter Service mode
4. Select “Device information” or “Phone information”
5. Select “Run Ping test”
6. Click on the “Turn Radio Off ” button and then the Galaxy will restart
7. Select reboot if necessary
There are several ways in which you can fix this issue. However, these methods are not guaranteed to work 100% of the time.
Click to expand...
Click to collapse
When I try this, it will not jump to the screen you advise, so pressing the dial, it dials as a "OnePlus One" number!
funny...

Why haven't you complained to your insurer started that the repair want satisfactory and Samsung won't honor the warranty as it was repaired badly and that you want a new phone?

Related

[Q] [HELP] Heat and signal problems on ZTE V970

Hi to all, I'm writing here because I had my first problems with my v970 (with etotalk rom). This evening I checked my mobile and I found that none of the sim was active (I was not in airplane mode) and I could not activate them, as if they were not in their slots. Meanwhile the upper part of the device began to heat up, so I tought it could be an antenna/receiver problem. I almost forgot to say that I installed Truecaller (deleting Contapps) and updated facebook and few others apps less than one hour before the event, but I already uninstalled them to exclude some of the possible causes. I'll gladly listen to any advice. Thank's in advance. GL
Restart, and see if it continues.
Already tried a lot of times, with or without sim cards. I also noticed an abnormal use of battery.
When did the problem start? What did you do before it started? Does your cellphone always have no signal, or does it come & go (sometimes SIM works, sometimes it doesn't)? Have you checked your APN settings?
post-mortem said:
When did the problem start? What did you do before it started? Does your cellphone always have no signal, or does it come & go (sometimes SIM works, sometimes it doesn't)? Have you checked your APN settings?
Click to expand...
Click to collapse
The problem started yesterday and I never experimented It till now. As I Said, before I encountered It, I updated some apps from the market and I changed the default caller manager (should I call It in this way?) with Truecaller. I also deleted my sim contacts
. I can't check apn because there are no apns to check (Android shows me the voice "mobile networks" but I can't select it
Update: I tried to restore the original rom, but the problem persists. I also made a check with the recovery, and it shows me that the device cannot detect sim cards. I begin to think that it's an hardware problem (ouch). Am I right?
What did you do in recovery that checks SIM cards? Are you talking about CWM recovery?
post-mortem said:
What did you do in recovery that checks SIM cards? Are you talking about CWM recovery?
Click to expand...
Click to collapse
Nope, it's the faulty recovery that etotalk sent me with the phone. I would like to install the cwm and flash another rom, but I'll leave that as the last option
If the recovery they sent you is faulty, then what good is it? If there's a custom recovery available for your phone, you might as well go with it, not that it'll solve anything by itself.
You might try inserting some kind of shim along with the SIM card to see if the extra pressure help make contact with the leads. Careful, of course, that whatever you stick in there doesn't stay behind.
post-mortem said:
If the recovery they sent you is faulty, then what good is it? If there's a custom recovery available for your phone, you might as well go with it, not that it'll solve anything by itself.
You might try inserting some kind of shim along with the SIM card to see if the extra pressure help make contact with the leads. Careful, of course, that whatever you stick in there doesn't stay behind.
Click to expand...
Click to collapse
I know about the recovery, but I was trying to don't invalidate the warranty (as if I'll ever use it...). Now I'm charging the phone, it's already the third time today...
Aw, heck. If you've got warranty, just send it in.
post-mortem said:
Aw, heck. If you've got warranty, just send it in.
Click to expand...
Click to collapse
Yep, I've got warranty, but sending it in China will cost me almost as much as buying a new one
Ok, I flashed a recovery and a custom rom, but nothing happened.The signal is still absent and the antenna heats up the same way as before. I tried to enter engineer mode and it shows me messages as "com.android.internal.telephony.CommandExcepti on: RADIO_NOT_AVAILABLE", "3G off. Cannot set", ecc... It also shows me "invalid IMEI" if I try to look at it and I cannot change it back with the AT +EGMR command (it says "Radio on" and "SIM State: ABSENT", altough the SIM card is in its slot).
I think you have to crack the case.
ArcheoGian said:
Ok, I flashed a recovery and a custom rom, but nothing happened.The signal is still absent and the antenna heats up the same way as before. I tried to enter engineer mode and it shows me messages as "com.android.internal.telephony.CommandExcepti on: RADIO_NOT_AVAILABLE", "3G off. Cannot set", ecc... It also shows me "invalid IMEI" if I try to look at it and I cannot change it back with the AT +EGMR command (it says "Radio on" and "SIM State: ABSENT", altough the SIM card is in its slot).
Click to expand...
Click to collapse
Hmmm... if your phone is reporting invalid IMEI numbers then I would try first to get that working as it should. Read this tutorial and re-write your IMEI numbers.
Then I would try the latest stock ROM, which is available on ZTE support website. Here is the direct link to the ROM.
If your phone still doesn't work after that, then I'm afraid you have a hardware problem.
I have had the telephone for more than one month with no problem. Trying every ROM made by Bruno with no problem at all with signal, but...
About 4 days ago, I started suffering exactly the same problems stated by ArcheoGian. I have tried everything (installing older Roms, rebooting, changing SIMs from 1 to 2, etc.) but unfortunately with no success. I just have to try to install the original ROM, but I supose it will be the same.
Afer a few reboots, I can make the telephone to search for a network, it founds it, it connects, it transfers data, I can make calls, but ramdomly (can be after 30 seconds, 30 minutes or maximum one hour) it disconnects and the red X of death (Xbox 360 times ) appears on top of the screen.
I can try to go and return from airplane mode, or search for networks that it won't re-connect.
I fear it can become a typical problem for this phone.
I am "delighted" to send it back to China and wait for two months to get it back (after explaining it to the seller and so on). Fingers crossed
@prinxo: did you buy it from eto...k? (I don't know if I can write the entire name of the seller)
Update: I tried everything it was told me (except to crack the case, at least not yet...), my last hope is to manually insert the IMEIs inside the data folder. There's just one problem: none of the methods suggested in the link posted by bcgngm works on my phone, so I need to generate the IMEIs whit my pc (I couldn't open the exe with windows 7, I'll try with win xp in a while, otherwise I have to ask someone to create it for me).
ArcheoGian said:
@prinxo: did you buy it from eto...k? (I don't know if I can write the entire name of the seller)
Click to expand...
Click to collapse
No, I bought it from another seller at Aliexpress.
As I thought: I tried to re-install an original ROM, and everything remains the same. I thought I was successfull but after one hour the phone disconnected itself from the network. After that moment, I need about 3 re-boots to get signal again and it lasts for just a few minutes.
At this point, I would disregard a software problem.
Happy happy to have to send it back to China.
ArcheoGian said:
Update: I tried everything it was told me (except to crack the case, at least not yet...), my last hope is to manually insert the IMEIs inside the data folder. There's just one problem: none of the methods suggested in the link posted by bcgngm works on my phone, so I need to generate the IMEIs whit my pc (I couldn't open the exe with windows 7, I'll try with win xp in a while, otherwise I have to ask someone to create it for me).
Click to expand...
Click to collapse
Why do you say it is not working? My preferred method is to use the adb commands (and for that you have to install Android SDK). Don't forget that when you type the commands there is no output message on the screen. The phone has to be restarted so that changes take effect.
bgcngm said:
Why do you say it is not working? My preferred method is to use the adb commands (and for that you have to install Android SDK). Don't forget that when you type the commands there is no output message on the screen. The phone has to be restarted so that changes take effect.
Click to expand...
Click to collapse
The third and the fourth ones are the only methods to restore IMEI I didn't try, just because I never used sdk and adb (and I'm not sure to be able to use them). I followed the others options (I also created the IMEI file with the russian program), but it continues to show me the "invalid IMEI" message. Can you help me, maybe showing me a good walkthrough?
This ADB Tutorial looks easy to follow. Check it out!

[Q] Motorola Atrix 2(MB865) doesnt detect mobile network

Hi,
I have a Motorola atrix 2. All of sudden it stopped detecting mobile(sim) network. It was working fine , in the morning when I woke up , when i tried to call it was showing flight moded is on and when i tried to to disable flight mode I could not do it , I did a factory reset , it didnt not resolve the issue. I thought it was sim problem , i changed the sim , that also didnt work. I tried recovery it also did not work. Sometimes it detects network but i could not make any call.Most of the times it doesnt detect network(it shows red plus sign).When i try to search for networks , it lists networks after 3-4 minutes(Vodafone , airtel , idea etc) ,But i fails to register with the network.
COuld you please suggest a solution. Is it hardware or software issue?
Thanks,
Hairsh
harish13 said:
Hi,
I have a Motorola atrix 2. All of sudden it stopped detecting mobile(sim) network. It was working fine , in the morning when I woke up , when i tried to call it was showing flight moded is on and when i tried to to disable flight mode I could not do it , I did a factory reset , it didnt not resolve the issue. I thought it was sim problem , i changed the sim , that also didnt work. I tried recovery it also did not work. Sometimes it detects network but i could not make any call.Most of the times it doesnt detect network(it shows red plus sign).When i try to search for networks , it lists networks after 3-4 minutes(Vodafone , airtel , idea etc) ,But i fails to register with the network.
COuld you please suggest a solution. Is it hardware or software issue?
Thanks,
Hairsh
Click to expand...
Click to collapse
There is a file called "radio.img" it's the software part concerned with cell network so probably if the problem came from software it (would) be that file, so please answer this Q first:
have you played and flashed some ROMs and Kernels?? is your phone rooted?
No I have not flashed or played with ROM or Kernel. What I did was my phone was attached to my laptop as USB storage and I removed directly(not safe removal , did not do safe detach). My phone is not rooted , Initially I had Gingerbread(when bought) after that I got official ICS update.
harish13 said:
No I have not flashed or played with ROM or Kernel. What I did was my phone was attached to my laptop as USB storage and I removed directly(not safe removal , did not do safe detach). My phone is not rooted , Initially I had Gingerbread(when bought) after that I got official ICS update.
Click to expand...
Click to collapse
glad to hear that your phone is clean from mods..etc
Now is your Atrix is AT&T version or asian version?
I am located in India..It should be an Asian version.
harish13 said:
I am located in India..It should be an Asian version.
Click to expand...
Click to collapse
good..so the last question, please go to settings>>about phone and tell me your firmware version (it will be like that 672.1.18.MB865.AsiaRetail.en.03)
رامز said:
good..so the last question, please go to settings>>about phone and tell me your firmware version (it will be like that 672.1.18.MB865.AsiaRetail.en.03)
Click to expand...
Click to collapse
System version : 672.1.18.MB865.AsiaRetail.en.03
Same as whatever you have mentioned.
Firmware configuration version : GAS_ASIA_EDISONICSRTSEA_P018
harish13 said:
System version : 672.1.18.MB865.AsiaRetail.en.03
Same as whatever you have mentioned.
Firmware configuration version : GAS_ASIA_EDISONICSRTSEA_P018
Click to expand...
Click to collapse
Great...now you need to fxz (it means flash the original Motorola firmware and restore it's initial state)
so here is what you need:
1) The same firmware (that's why I was asking you about system version)...download from here
http://sbf.droid-developers.org/download.php?device=17&file=351
copy it to desktop
2) Motorola Driver
http://www16.zippyshare.com/v/65297309/file.html
install it.
3) RSD Lite (it's the application used to flash)
http://www16.zippyshare.com/v/85618478/file.html
install it.
>>Now charge your battery to 100% that's very important.
>>backup your important info. from contacts to messages..etc.
>>Turn off your phone.
>>Enter Fast-boot mode by pressing (volume up+ volume down + power button) at the same time..the phone will turn on with a menu...press volume down to move the selector to (AB Fast boot) then press volume up to enter that mode.
>>you now should see "Battery OK"
>> Connect your phone to PC with the usb cable and wait to see connection has changed to "USB Connected" in phone
>>open RSD Lite and follow that video instructions:
https://www.youtube.com/watch?v=AHaEHjSzvQQ
Caution: Don't ever try to cut the flashing operation or your phone will be completely dead...so it's recommended to disable your antivirus while flashing and other services..just leave your PC alone till RSD Lite finishes the flashing.
It's not hard to fxz but please be careful with every step...... HAPPY FLASHING
My internet is slow , its taking time in downloading the firmware image. I will update you once I complete the process , thank you very much for the kind help.
Flashing was successful but for my bad luck the problem still exists. I think its an hardware issue. Do you have any idea? is it repairable? if repairable what would be the cost? Thank you very much for your support.
Good news ,it started working , i rebooted some 4-5 times after flashing firmware ,it started working now.
Thanks for your support. Thank you very much.
Sorry to say that my phone has gone mad. Now it shows network , but I could not able to make call ,if I call anybody it just gets cut and I am not able to receive any calls. Earlier it worked for some time i received 2 calls and I made 2-3 calls. Now calls are not going and not coming also.
harish13 said:
Sorry to say that my phone has gone mad. Now it shows network , but I could not able to make call ,if I call anybody it just gets cut and I am not able to receive any calls. Earlier it worked for some time i received 2 calls and I made 2-3 calls. Now calls are not going and not coming also.
Click to expand...
Click to collapse
I see that flashing original firmware doesn't help....sorry to say but it's now definitely a hardware problem
I guess that when plugging out the USB cable "specially if you unplug it slowly" some current leakage has reversed back and burned a tiny connections on the board.
actually I don't know the repair cost in service center...it depends on how much damage happened on board.
Note: maybe the battery is part of the problem...if your battery isn't genuine it may lead to that crazy behavior specially when making call or receiving calls as battery is required to raise up it's current to wake up some chips and provide more power to the antenna....if the battery was bad or damaged it can't raise it's power suddenly so system will goes crazy and may restart or freeze...etc
Make sure that your battery is genuine and not too old or that generic Chinese bad batteries as they aren't stable and may cause a current spike "extremely bad for electronics" when moving from charging mode to discharging mode and that's exactly what I think it happened to you.
Thanks. I will try to take it a repair centre , Lets see whether they can fix it. Bad part is Motorola no more provides service for Atrix 2 in India. I have to find someone who has expertise in fixing Atrix 2 problems.
harish13 said:
Thanks. I will try to take it a repair centre , Lets see whether they can fix it. Bad part is Motorola no more provides service for Atrix 2 in India. I have to find someone who has expertise in fixing Atrix 2 problems.
Click to expand...
Click to collapse
Dear harish.. did u find any repair center for atrix2...
harish13 said:
Thanks. I will try to take it a repair centre , Lets see whether they can fix it. Bad part is Motorola no more provides service for Atrix 2 in India. I have to find someone who has expertise in fixing Atrix 2 problems.
Click to expand...
Click to collapse
Hi Harish,
Before you go to the service center, try changing your SIM card.
I once had problem with my new MotoZine restarting everytime I clicked a pic. I took it to the service center, they reinstalled OS. That did not work. Then we changed the sim card, and miraculously it worked.
I know its weird, but its worth a try.

Random Rebooting

Hi folks,
Has anyones Z3 started randomly rebooting on its own?
Its done it 4 times in the last hour. Battery life is at 30%
Thanks
Mine none have this issue. Try using pc companion or flashtool repair your phone.
Sent from my D6653 using XDA Free mobile app
KurtHoyle said:
Hi folks,
Has anyones Z3 started randomly rebooting on its own?
Its done it 4 times in the last hour. Battery life is at 30%
Thanks
Click to expand...
Click to collapse
No I haven't seen that on mine, and I have run my battery down numerous times. As suggested above, I would look at restoring your phone or factory resetting it
I have gone through 3 Z3s and on 4th now, all were replaced for cosmetic reasons, none had any stability issues. All were rock solid no crashes.
Try removing all non factory installed apps, if that does not work try resetting to factory defaults. If that also fails then maybe your firmware/NAND got corrupted... happened to me with an HTC One X before (NAND). I highly doubt the worst case scenario though.
Thanks everyone. Ill do a factory reset today and see if that helps
Cheers
Bumping this thread to see if anyone else has had this issue... I've Googled, and some users have experienced this issue. So far I have factory reset my phone, but that has yet to work.
I'm getting random crashes, sometimes using the phone and sometimes while it's just sitting there... It happens like at least 10-15 times a day and I've only had my phone for like 4 days.
Toneekay said:
Bumping this thread to see if anyone else has had this issue... I've Googled, and some users have experienced this issue. So far I have factory reset my phone, but that has yet to work.
I'm getting random crashes, sometimes using the phone and sometimes while it's just sitting there... It happens like at least 10-15 times a day and I've only had my phone for like 4 days.
Click to expand...
Click to collapse
Same. Struggling.
i had my first random reboot yesterday phone was just sitting there.
hasn't done one since.
I've had the phone for 4 days (Software 23.0.A.2.93) and it randomly reboots 2-3x a day.
I've had the same problem as well. Sent it to Sony for repair. They said it had something to do with the software. Asked for more information, they said an app was causing it (I use normal applications: FB, Line, reddit, skype, dropbox). Sony said they "repaired" my phone by erasing all my data and re-installed the firmware. Happened AGAIN TODAY. BTW it shows up as a "system restart" in the diagnostics menu. Is this the same for everyone experiencing this? Btw i used the pc companion to repair my phone as you have mentioned before sending it to Sony; that DIDN'T work either
I'm seeing this maybe once every 1-2 days, after reading the program list above I'm trying removing Skype to see if that's causing issues.
Ian
ke7in said:
I've had the phone for 4 days (Software 23.0.A.2.93) and it randomly reboots 2-3x a day.
Click to expand...
Click to collapse
Suggest you to update to .98 or even .105, do a factory reset and check how it works afterwards.
sxtester said:
Suggest you to update to .98 or even .105, do a factory reset and check how it works afterwards.
Click to expand...
Click to collapse
So you presume that its a problem with software and not hardware is that correct?
kiminoir said:
So you presume that its a problem with software and not hardware is that correct?
Click to expand...
Click to collapse
Yes, correct. I'm running on .98 since day one and never had any unintended reboots at all. As we speak, my Z3C runs since about 10 days.
Sent from my D5803 using XDA Free mobile app
sxtester said:
Yes, correct. I'm running on .98 since day one and never had any unintended reboots at all. As we speak, my Z3C runs since about 10 days.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
How do I do that though? There are now more issues now. The necessary phone applications themselves are now crashing (ie. contacts, clock, walkman) I've included a photo for you. My current plan is to send my phone back to Sony for repair once again. The problems seem to appear out of nowhere.
Thanks in advance
kiminoir said:
How do I do that though? There are now more issues now. The necessary phone applications themselves are now crashing (ie. contacts, clock, walkman) I've included a photo for you. My current plan is to send my phone back to Sony for repair once again. The problems seem to appear out of nowhere.
Thanks in advance
Click to expand...
Click to collapse
Please use the search function, it's been explained a countless times already: http://forum.xda-developers.com/z3/general/ftf-stock-firmwares-xperia-z3-models-t2886061
I did a repair (still on .93) and it seems ok since yesterday but we'll see. Here are the instructions Sony sent me:
Thank you for contacting Sony Xperia™ Online Support.
We have an extended guide that should help you fix the issue on your phone, please follow the instructions carefully:
Visit this link:
sonymobile dot com/us/tools/pc-companion/
Click on Download PC Companion
Run the software and install it
Turn the phone off and disconnect it from the computer
1. No matter what the program says do not connect the phone until you complete step 9
2. In the welcome screen you will see the different modules available for you including the "Support Zone" option. Click on "Start" below it.
3. On the next page Click on "Start" under "Phone Software Update"
At this point if you get an error stating that "Unable to install update components" or "Server is busy" , then please proceed to step 12
4. The program will say that there is no phone connected. Click on the option below that reads: "Repair my phone" the program will issue you a warning about the content that you will lose during the update
5. Choose the option to continue.
6. The program will issue a final message warning you of possible data lost during the update. Click on the checkmark and then on "Next".
7. After that, the program will download the necessary information (5 to 6 minutes) and it will present you with a list of phones.
8. Choose your phones model from the list then click on "Next" then you will see a new section telling you how to connect the phone. (don't connect it yet)
At this point the phone must be off and disconnected from the PC.
9. Connect the cable to the PC not to the phone, then while pressing and holding the indicated button (in the steps on screen an specific button will be shown for you to press on the phone) connect the cable to the phone and keep holding the indicated button until the program says "the update of your phone has started..." (in some cases a message of "Installing drivers" will appear before the message of "the update of your phone has started..." is shown.)
10. If you failed to follow the steps correctly the phone will turn on and it will request that you "Proceed with the following steps, slide down the notification bar", If this happens disconnect the phone from the cable, turn it off and repeat from step 9).
11. If the phone is connected properly, PC Companion will proceed with the update ( It will tell you to let go of the back key) then wait for the update to finish and follow instructions on screen to disconnect the unit.
Dear Customer,
12. If "Unable to install update components"
1. Close PC Companion
2. Install Java from: java dot com
3. Start PC Companion again and try to do the software unlock process once more.
Note: If you wish only to update the unit wait for the program to open and then select the quick link on the upper left corner that says "Update Phone/Tablet" and follow the instructions to perform the update. (the PC may request for the phone to be placed in Mass Storage mode. Do this by going into Settings>Xperia>Connectivity>USB connection mode)
Click to expand...
Click to collapse
Same here.
i have the same problem but i have rooted min with Glade rom, works fine except for the random reboot.
Hi all,
2 days ago I purchased brand new Z3 and today the device started restarting every 15-20 minutes. There are no external factor that seems to be causing it – the phone restarts without being in use. What I’ve notice is that it’s doing a “Soft Reboot”.
Some additional info – after the phone was turned on for first time it asked for an Software Update to Android 5.0. After installation it rebooted and asked for another update. The heaviest app that is currently running is Facebook.
I would really appreciate any suggestions as I would like to avoid waiting for two weeks for the service centre to do something, that I can also do.
Thanks!
KurtHoyle said:
Hi folks,
Has anyones Z3 started randomly rebooting on its own?
Its done it 4 times in the last hour. Battery life is at 30%
Thanks
Click to expand...
Click to collapse
...

[GUIDE] How to change APN for mobile data on Kyocera Brigadier

This guide it will show how to change APN on Kyocera Brigadier and get rid of Verizon Bloatware.
This is for those who use Brigadier in other network (country ) than Verizon USA.
This tutorial is for Windows only. (because drivers and Debloater software)
1. Go to Settings then scroll down to "About phone" and then down to "Build number". Click on the item 7 times in a row. This will say Now you are a Developer.
2 Open the "Developer Options" and mark "USB debugging".
3. First make sure you have installed correctly the drivers for Kyocera Brigadier and your computer sees properly the phone.
You can install drivers from here
4. Connect the phone and select Media Sync Mode. (now the computer must see your E6782). Cancel the installation of Verizon software.
5. Go here to download and install Debloater. (skip warnings of your windows or antivirus)
6. Open Debloater (your phone still connected to computer) (make sure the phone is connected before open Debloater)
7. In up left corner you have "Read Device Packages" - press it, (t will read the processes of your phone)
8. Check the apps (first column) or processes (second column) that you don´t want to use.
Search for qualcomm and check qcrilmsgtunnel.apk alias com.qualcomm.qcrilmsgtunnel (this is what block the editing of APN)
I checked all Amazon, Nhl, all Verizon except VZWService (it will mess the programmable button and every time you open the phone it will ask for program it)
9. When you finish to mark click Apply and wait for Debloater block all services.
10. Disconnect your phone and go to Settings > More > Mobile Networks > Access Point Names and you will see in right corner a plus. Click it and introduce your Network provider settings and save.
Usually on name put whatever you want, on APN put net and APN type put default but you can check on provider's website for manual settings.
11. Check on mobile data, close Wi-Fi and verify if you have mobile internet.
12. Restart the phone and then go back and verify if you can edit again APN. (if not, repeat steps 6-10)
GOOD LUCK!
How To Change APN For Mobile Data On Kyocera Brigadier
Nice job, thank you! So, who is going to be the first to try this on AT&T or T-Mobile in the United States?
PROBLEM!
Obsy said:
This guide it will show how to change APN on Kyocera Brigadier and get rid of Verizon Bloatware.
This is for those who use Brigadier in other network (country ) than Verizon USA.
This tutorial is for Windows only. (because drivers and Debloater software)
1. Go to Settings then scroll down to "About phone" and then down to "Build number". Click on the item 7 times in a row. This will say Now you are a Developer.
2 Open the "Developer Options" and mark "USB debugging".
3. First make sure you have installed correctly the drivers for Kyocera Brigadier and your computer sees properly the phone.
You can install drivers from here
4. Connect the phone and select Media Sync Mode. (now the computer must see your E6782). Cancel the installation of Verizon software.
5. Go here to download and install Debloater. (skip warnings of your windows or antivirus)
6. Open Debloater (your phone still connected to computer) (make sure the phone is connected before open Debloater)
7. In up left corner you have "Read Device Packages" - press it, (t will read the processes of your phone)
8. Check the apps (first column) or processes (second column) that you don´t want to use.
Search for qualcomm and check qcrilmsgtunnel.apk alias com.qualcomm.qcrilmsgtunnel (this is what block the editing of APN)
I checked all Amazon, Nhl, all Verizon except VZWService (it will mess the programmable button and every time you open the phone it will ask for program it)
9. When you finish to mark click Apply and wait for Debloater block all services.
10. Disconnect your phone and go to Settings > More > Mobile Networks > Access Point Names and you will see in right corner a plus. Click it and introduce your Network provider settings and save.
Usually on name put whatever you want, on APN put net and APN type put default but you can check on provider's website for manual settings.
11. Check on mobile data, close Wi-Fi and verify if you have mobile internet.
12. Restart the phone and then go back and verify if you can edit again APN. (if not, repeat steps 6-10)
GOOD LUCK!
Click to expand...
Click to collapse
Hi!!
I've tried on my kyocera brigadier,installing usb driver for windows 7 64-bit,installed debloader (v3.15) and skipped the installation of Verizon software.
Usb debug mode and windows mediasync enabled.
I opened Debloader and the phone was correctly recognised by the program (2 green dot but not the one for the brigadier rooted naturally).
The problem is that when I click on the button that says "Read Device packages",it doesn't read anything! It is stuck on "processing 0 files..." and nothing else happens!!
Someone has had more luck than me?
thank you!!
P.S: mine is an Italian provider "Wind" and the proper apn is "internet.wind"
Sorry te hear this... Usually, all people who I spoke did it right and it always works. So I belive it's a problem with your software... Normally it should work. Try to uninstall and reinstall the software and the drivers... But if you say you see 2 greens circles idk what happens...
Sent from my E6782 using XDA Free mobile app
How to get Kyocera DuraScout in RO
Hi Obsy,
Can you please help me with some information on this phone, which version to get, from where and if it fully works in Romania. I am not really knowledgeable with phones...
1. Is the US Verizon version of e6782 (they call it Brigadier) capable of GSM connection?
2. There is a version for US small provider BlueGrass, do you know if this is the same as Verizon? of different is some way?
3. On Kyocera site there is also a version called DuraScout, is it the same as Brigadier? What I could understand is that Brigadier might be the CDMA version, and DuraScout the GSM version. Do you have an idea if this is so or not?
4. If we can change the APN in Romania to work on Orange, does it fully work? I mean LTE speed and HSDPA?
Do all other functions work?
5. Is The Verizon version locked in some other way than APN?
Thank you very much for your answer.
PS: I wrote in english because I see this is an english forum.
HI! Yes it's an international forum so usually English it's a must.
I will merge 1,2,3 questions and 4 with 5, so:
First, about Brigadier from Bluegrass idk to much things about frequency but I guess it's identically.
Between Brigadier and Durascout I always choose Brigadier because of Sapphire screen and dedicated camera button. What I don't like is the back of phone.
Second, the Brigadier works very well in Romania. (I'm on Orange too) It won't work LTE but HSPA+. I have a friend which said he could make 4G work (he did it on Hydro Life) but it must root.
Until we can make root there is some Verizon services who I can't stop but I don't bother anymore coz my interest was mobile data.
In the Bluegrass version I think exist much less bloatware but it's a little expensive...
Send me a message with your telephone number to discuss more.
Sent from my E6782 using XDA Free mobile app
Sorry, I made a mistake... A confusion between Durascout and Duraforce... So Durascout is identically with Brigadier the only difference is branding (Verizon vs Kyocera). Duraforce from AT&T is the one without Sapphire screen and camera button
Sent from my E6782 using XDA Free mobile app
How To Change APN For Mobile Data On Kyocera Brigadier
I got a Kyocera Brigadier today and made the change to allow APN changes. Then I tried a T-Mobile SIM card, but I get only data, no phone calls or texts. Does anybody know what I should try next?
Curious because normally we can do calls and sms but no data.... Only if u get a coded phone by Verizon and the things are a little complicated. From where you get the phone and how much?
Sent from my E6782 using XDA Free mobile app
How To Change APN For Mobile Data On Kyocera Brigadier
I downloaded Debloater last night and made the change to allow access to the APN Settings. At the risk of pointing out the obvious, not all cables are created equally. The first micro USB cable appeared to connect to the Brigadier, but I could connect with that software. I tried a different micro USB cable and suddenly Debloater was able to connect with the Brigadier and I made the update. So, just in case anybody here has similar problems communicating wiht the phone, give some thought to trying a different sync cable!
Are All T-Mobile Nano SIM Cards Created Equally?
As posted above, is there more than one type of T-Mobile nano SIM card? Here is why I ask. Recently I bought a Kyocera Brigadier.
-It phone works great with a Verizon nano SIM card.
-I unlocked it with Bebloater software to allow the APN settings to be changed.
-The phone works great with an AT&T SIM card.
-Today I stopped at a T-Mobile store, they removed a nano SIM card from an Apple iPhone 6 and the Kyocera Brigadier worked great.
-Later I stopped at a different T-Mobile store, activated a brand new nano SIM card and the Brigadier Kyocera turns off and on constantly with that SIM card.
So, I am just wondering why the Brigadier would work fine with SIM card that was already activated, but not with a new activation?
Obsy said:
Sorry te hear this... Usually, all people who I spoke did it right and it always works. So I belive it's a problem with your software... Normally it should work. Try to uninstall and reinstall the software and the drivers... But if you say you see 2 greens circles idk what happens...
Sent from my E6782 using XDA Free mobile app
Click to expand...
Click to collapse
I got it! Maybe some bugs in the installation. The "only" thing remaining is root it. Waiting as everyone...
Sent from my E6782 using XDA Free mobile app
Great! Thanks so much, now data is fine.
I an in NZ, with 2Degrees mobile.
Phone worked for voice, but no data. (phone is version 1.102)
2 minor problems:
1) kyocera drivers have extension .MAN , need to rename to .MSI
2)Initially the usb debugging permission prompt on the phone was hidden behind some other app or something, so the ADB wasn't connecting.
So I am left with 2 issues:
- powerup FUD message: "This Sim Card is from an Unknown Source"
The fix is supposed to be to freeze the setup wizard, but I have done that from debloater, and I still get the message.
http://forum.xda-developers.com/ver...elp-please-t2815912/post56990094#post56990094
2) Can't do phone update. I suspect I need to get a verizon SIM card to do the update
Welcome!
I didn't managed to get rid of the annoying message...
For update the phone u must have an activated Verizon SIM card
Regards!
Sent from my E6782 using XDA Free mobile app
Do you think it will work OK from overseas with the verizon card?
Not sure what to get, looking on ebay, there are a confusing plethora of sim cards, many of which seem to be specific to iphone or cdma and so on.....
-------
On another note here is another Brigagdier peculiarity:
This page:
teckfront.com/enable-home-button-wake-android-kitkat-4-4-phone
shows KitKat having a setup menu item
Devices->Buttons->Home Button Wake
On the brigadier this seems to have been replaced with the "Programmable Key" item.
Any ideas to get the default Kit Kat "Buttons" option back again?
I find the power button wake pretty cack-handed and annoying, and the programmable key is not very responsive.
I have the original Verizon SIM card which the phone came with but unfortunately I cannot activate it from my country... No signal... So none of Verizon function work.
Verizon input a lot of annoying things (software) to Brigadier... I have set the red key to wake up the phone. (you must long press the button)
I think there is a lot of apps that can remap the buttons but I guess it must root...
Sent from my E6782 using XDA Free mobile app
If you like, you can post the SIM to my son in USA, and I will get him to take it to a Verizon store, and ask them to activate it.
Can't really guarantee success - anything to do with US cellphone companies seems to be problems! But anyway, probably worth the cost of an envelope....
Then he can post it back to me, and I will send it to you.
Thanks for your help but to activate the SIM it is necessary a plan to be paid so I cancelled this idea.
Regards!
Sent from my E6782 using XDA Free mobile app
They do seem to have paygo plans, and a $15 load looks like the min. $15 expires in a month, but most countries sims seem to live for 3-12 months without any load.
Todays problem is that there is no audio from my microphone to the person I am calling. My microphone is electrically and acoustically working as there is internal echo i.e. as I speak I can hear an echo coming out of the earpiece, and in speakerphone I can get feedback.
But when I call another phone, they hear nothing.
If I use sound recorder, nothing is recorded either.
Enabling everything I disabled makes no difference......
Do you know if I do a factory reset, will I need a Verizon SIM again to get the phone going?
Or can I get it working again with a local SIM?
You can do factory reset without any SIM, but I think it won't resolve anything... It might be an hardware issue. Better you can write to Kyocera about this problem. I have an annoying delay (the other person can't hear me for 1-2 seconds) after answering and another problem is a fizzle at every sounds played, even if the phone is on silent. These are software problems... So.. Good luck!
Sent from my E6782 using XDA Free mobile app

Nexus 5 SIM not recognised

People,
I hesitate to ask the question again, but I promise you that I've read everything on the subject that I can find (including many of the 171 pages of the "Nexus 5 Flashable Modems and EFS Backup" thread...) and also on a lot of other sites.
My son's N5 on 5.1.1 ran out of battery a month ago (it worked perfectly for the 15 months that I had used it) and when he recharged it he'd lost mobile data. He had the mobile service triangle in the notification bar, but empty. No service.
I have tried absolutely every suggestion that I've read. Airplane mode on/off. Flashed 3 older radios. Installed older Lollipop & Kitkat 4.4.4 from Google Nexus factory image site. Installed the latest nightly of Cyanogenmod. Installed MPZ79M. Rooted it. Nothing works.
I don't believe it's a hardware problem - when I remove and replace the SIM the notification goes from the square with a diagonal bar across it ("no SIM") to the empty triangle. But as soon as I reboot (not just screen off & waken, but full restart) the triangle is replaced with the "No SIM" square again. The same reaction happens on the initialisation after a factory reset - at the "Register SIM" screen it says "No SIM", but extracting and replacing the SIM starts the "Attempting to connect to service" sceen, though this just does nothing until my patience runs out and I skip it. The SIM itself has 3 scratches along it, so all in all I don't think it's a contact problem, but something in the software. The SIM works fine in the Nexus 4 that I've given him.
EFS - I don't know enough about it still, but the phone displays the correct IMEI, so I'm hoping that this means that the EFS is not corrupted?
I know that this is a well-known problem, but on the off-chance that somebody has read a solution that I haven't found...
Thanks for your patience and any help you can offer.
Oh well...
...I guess I have a £350 paperweight?
I suppose at least I can use it as an entertainment console, since wifi seems to be ok. But a terrible shame to waste such a beautiful device.
Maybe you already tried it... Just to be sure:
a) You have incorrect APN configuration, to solve this try resetting your APNs via Settings > Wireless & networks > More > Mobile networks > Access Point Names and then click in three dots above and select "Reset to default".
b) Your mobile phone antenna unit is not working properly, solving this is pretty easy, shutdown your phone, remove your phone's back panel very carefully (using a plastic material..i did it using guitar pick) and then you'll see two wires adjacent to edges of your phone, just remove and refix them gently and reboot your device.
c) Reboot in safe mode and try to play with the preferred network type.
d) I had this problem "No service and no signal network in nexus 5" after restarting phone.
I tried to restart phone few times again and reinsert sim card. No luck.
Then I took sim card out while phone was on ( I forgot to turn it off) and reinsert it and now it's working fine.
It must be a contact problem. Just not shure how long will it work.
Primokorn said:
Maybe you already tried it... Just to be sure:/QUOTE]
Thanks, Primokorn, I'll give your suggestions a go - appreciate the ideas.
I have tried the APN settings, but since there's no SIM (huh!) it's greyed out, though it's temporarily updateable if I extract/replace the SIM while the phone's on - but it's grey again on the next reboot.
Click to expand...
Click to collapse
Primokorn,
No luck. I tried all of these with no result at all. It looks as if this is a very serious flaw in the Nexus 5 - I had my doubts, to be honest, when my son said it started after the phone ran out of battery, but I see exactly the same explanation from other people in the huge number of threads reporting this no-radio problem. How can Google issue such a good phone with such a lousy bug in it...? No point in even asking them (though I've seen at least one person who tried with an impressivly helpful response from the Google support person) since not only is the phone out of warranty but it has been rooted.
Oh well, I enjoyed it while I had it...

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