Touch Not Working | Screen is PIN Locked - How do I recover data? [Solved] - Xperia Z5 Q&A, Help & Troubleshooting

Hi,
Z5 suddenly decided to stop working.
Phone is PIN + Fingerprint Locked, Touchscreen is not working at all.
Here is what I have tried so far,
1. Attached a USB OTG Mouse, was not able to detect
2. Tried Multiple Reboots, even using the small yellow button besides the sim slot, but fingerprint unlock is not working as PIN is required on reboot, which I can't enter
3. Booted in Safe Mode using volume down key during boot, but still screen wont detect touch
4. Connected to PC, asks to unlock the phone, but cant as touch is dead
5. Removed screen guard
Phone is stock android (No rooting, nothing), has a memory card, removed the 2 SIM's
Phone is not dropped, not wet, not cracked
********
Solution Found & Worked
Switch off the phone, plug a USB OTG & Mouse Receiver, turn on the phone, you'll see a mouse pointer, that should get you somewhere.
Was able to unlock my phone, remove the passcode, will copy the data once I have it fully charged.

Great post - Thank you so much
after dropping my phone a few times, didn't realize its any longer waterproof, seawater damaged the screen and I'm unable to unlock it, it requires me to execute my pattern password to unlock it. I need to reset the phone to erase my data and sell it. Good thing I have an OTG somewhere to use. Thank you so much again!

works for me. i almost get frustrated with this phone. i lost hope in using otg since everytime i plug one i need to accept it in usb connectivity. i didnt know you can force it by booting the phone with the otg and mouse or keyboard already in it

Related

[Q] Any way to enter PIN through computer?

Sup people,
I want to know if there is a way to enter the phone lock pin through a computer, like through zune.
When I attempt to connect to zune, it says the phone has to be unlocked using my pin. The problem with that is that the screen is broken. The display does not light up and when it did, the digitizer was dead. This all due to dropping the phone and cracking the screen.
My main goal is to make the MicroSD useable again. It is a 32gb formatted for internal use on the broken DVP. It worked fine when the phone broke. Now I try to plug the microsd through a card reader on my laptop and nothing happens. Figured I can put it back in the phone, sync to computer, and try anything to format it from there. But alas, I need to enter a pin.

Samsung Galaxy S3 (SCH-I535)- Display Dead With Screen Lock, Need My Data

Dead Display, Need my Data
I have a non-rooted verizon Samsung Galaxy S3 (SCH-I535). The display slowly started dying and is totally gone now. No illumination at all. I need to retrieve my data. However, my phone is locked with a PIN. Now what? Without being able to unlock the device I can't just plug it in to my PC and copy over the files. Surely I'm not the only one this has happened to. I don't plan on repairing it unless utterly necessary.
You may be able to use a mouse or keyboard via an OTG cable to enter the pin.
possibly, I have never used one with my device. Will it work the moment I plug it in? Even if I type in the PIN there's still the issue of having to pull down the notification bar and select USB media device to get it to communicate with the PC, otherwise it just mounts the garbage Verizon software.

Broken Screen Data Recovery

So I managed to get lucky, or so I thought. I crushed my Z3V yesterday, and the digitizer is stuck constantly inputting touches. I can wait a few seconds, and the screen will unlock itself. However, when I plug my phone into my PC via USB, it keeps trying to show up as a CD drive, and the SD card (that's no longer in the phone.) I can't get ADB or the Xperia PC program to detect the phone. It's showing up as a mass storage device, but I can't access the internal storage still. I'm thinking it's a PC driver issue, but I wanted to ask here if there was anything else I should try, or if anyone else had encountered this before. USB Debugging is OFF on the phone. Once the screen unlocks itself, it randomly touches everything until it gets to a screen with no touch inputs on it. (it's currently sitting at the emergency alerts screen lol.
coltman151 said:
So I managed to get lucky, or so I thought. I crushed my Z3V yesterday, and the digitizer is stuck constantly inputting touches. I can wait a few seconds, and the screen will unlock itself. However, when I plug my phone into my PC via USB, it keeps trying to show up as a CD drive, and the SD card (that's no longer in the phone.) I can't get ADB or the Xperia PC program to detect the phone. It's showing up as a mass storage device, but I can't access the internal storage still. I'm thinking it's a PC driver issue, but I wanted to ask here if there was anything else I should try, or if anyone else had encountered this before. USB Debugging is OFF on the phone. Once the screen unlocks itself, it randomly touches everything until it gets to a screen with no touch inputs on it. (it's currently sitting at the emergency alerts screen lol.
Click to expand...
Click to collapse
If you can get an to work, you can disable touch input and use the hardware keys or a mouse to make selections.
Sent from my SM-S903VL using Tapatalk

SOLVED: S7 dropped > broken screen > how to recover images? Not rooted,not "usb mode"

SOLVED: S7 dropped > broken screen > how to recover images? Not rooted,not "usb mode"
So my wife dropped S7 to the floor and device ended up to be fully powered, but screen is now all black. Back and "software" button illuminates. I can change volume. I can take photos. So phone works, but screen is all black. Main concern is to have photos out from the phone. Contacts are synced, software etc. can be installed to new phone.
Kies finds the phone, but says that is' locked. Although phone does not have any passcodes or fingerprint, Kies cannot access to photos. Also the PC does see the device, but it won't allow me to see the contents. Find My Mobile is not activated, I think that I can't activate it now without phone. Also Smart Switch says that phone is locked. Phone settings are pretty much as out from the box. USB debugging is off, Developper options off, etc...
But I found that possible via ABD (?) I could access phone storage. Is it so? I sould start the phone to Recovery Mode / Download Mode? How to do that? Normally the phone is on and I can't switch it off. I can only soft reset is by keeping vol- + power buttons pressed for 10sec. But after that, phone just restarts to OS.
Please give hints how to proceed. What to try. New LCD is around 50USD and takes forever to get from Aliexpress/Ebay.
Why not use an external display? Hook it up to the USB-connector via an adaptor and it should work to unlock the phone using a PC-mouse.
gedhe said:
Why not use an external display? Hook it up to the USB-connector via an adaptor and it should work to unlock the phone using a PC-mouse.
Click to expand...
Click to collapse
O, it has such feature? Quick googling did not help how to do it. How does it work? Do I need some cable or device?
Any ideas how to proceed? I either can reboot device to Recovery mode and use ADB or connect external display to the device. Or if someone has any better solution
Please help. Family photos are in the phone
Try to unlock your lock screen with a usb mouse connected via otg and swiping up with the mouse. Then connect it to the computer and try to backup your data with kies or switch.
Tried many thing how to allow the connection from another phone or computer. However it was not possible to connect, so I ordered a new screen. Once new screen installed, it was not even a challenge Ordered new screen from Aliexpress.

Help Accessing Data on Screen Locked P20

Hi - wondering if anyone out there can think of a solutions to this...
So, my wife cracked her phone screen (Huawai P20) and bought a cheap phone to use short term while we worked out a replacement (Alcatel 1). When setting up the temporary phone, not all of the data from her P20 was install/copied, mainly because there's not enough storage space to hold it all.
Some of the data left on the P20 is really important (downloaded documents/files and pevious whatsapp history), so I was going to hook it up to a PC and grab all the data from it, but the biggest problem is she can't remember the unlock pattern. I know developer mode/USB debugging is not turned on, so I can't even get a PC/ADB to recognise it, plus I've had to connect it to a mouse and monitor (via HDMI/USB adapter) to even view/control the unlock screen.
I'm pretty sure that without the pattern we have little or no options, but was wondering if anyone knew the answers to the following:
Is there any way to unlock the phone using the old PIN that was set (she's confident she knows this)?
Is there a way to unlock using the finger print sensor (even though is says 'pattern required due to restart')
Should ADB list it as a device even though USB debigging is turned off and the phone is screen locked (currently does not list it, but I thought you could PIN unlock via ADB)
Does anyone know any other tools/options for accessiing the files on the phone.
Thanks is advance for any help!
Basically you can access Android's filesystem in ADB-mode or in MTP-mode: the latter should always be possible.
Even if USB Debuging is turned off and the screen is locked? Any tips on how to get the PC to see the device in MTP mode?
Thanks!
My wifey has a Huawei Y7 with HiSuite installed on Windows PC and HDB enabled on phone. As soon as she connects PC with phone over USB, confirms the verification code, phone gets mounted on PC as external USB-drive and thus visible in MTP-mode.
My guess is you have to take your Huawei to authorized service center and let them try to fix it.
Ah Ok. HiSuite asks for USB Debugging to be enabled first, which i can't do because it's locked. Thanks for you help anayway.

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