Horizontal lines on the display? Widespread issue? - HTC U11 Questions & Answers

Guys, any update on the "horizontal lines" that appear on the u11 display? Is it widespread like lg g4`s bootloop? Is it software or hardware related? Some users reported the lines disappearing after the oreo update..
I really want to buy this phone but I`m honestly afraid of stumbling on this issue.

No oreo and no lines. My phone is working perfectly and in perfect condition... For now..

I have this SOMETIMES on my new UK u 11 plus... is it something any other users have experienced? I can't tell when or why it happens but there's also trails on the touch screen at the same time...
Sent from my HTC U11 plus using Tapatalk

None in mine. It might be due to software. Upgrade to Oreo.

roydok said:
None in mine. It might be due to software. Upgrade to Oreo.
Click to expand...
Click to collapse
I'm on Orio....u11 plus...
Sent from my HTC U11 plus using Tapatalk

iad77 said:
I'm on Orio....u11 plus...
Sent from my HTC U11 plus using Tapatalk
Click to expand...
Click to collapse
Most likely its a hardware defect of the screen panel. You can return your unit to your seller for a warranty replacement.

roydok said:
Most likely its a hardware defect of the screen panel. You can return your unit to your seller for a warranty replacement.
Click to expand...
Click to collapse
That's what I thought... Disappointing..
Sent from my HTC U11 plus using Tapatalk

I used to have those horizontal lines on Nougat.
At first I thought that it was simply a badly assembled ( bonded ) screen + digitizer assembly, however I noticed that I could trigger it with some specific actions which led me to believe that it was a software issue.
With Oreo update I haven't gotten the horizontal lines to appear again at all.
Even with the tricks I had found to trigger them, they simply do not appear anymore.
IMHO it's 100% software issue.

Related

[Q] New batch with different touch panel?

Recent commit in the touchpanel kernel drivers area:
http://review.cyanogenmod.org/#/c/75571/
Looks like getting the touchscreen controller's firmware ready for a WINTEK touchscreen (versus TPK, which is the current one).
Any info anyone?
javideslomao said:
Recent commit in the touchpanel kernel drivers area:
http://review.cyanogenmod.org/#/c/75571/
Looks like getting the touchscreen controller's firmware ready for a WINTEK touchscreen (versus TPK, which is the current one).
Any info anyone?
Click to expand...
Click to collapse
I'm curious about it :|
javideslomao said:
Recent commit in the touchpanel kernel drivers area:
http://review.cyanogenmod.org/#/c/75571/
Looks like getting the touchscreen controller's firmware ready for a WINTEK touchscreen (versus TPK, which is the current one).
Any info anyone?
Click to expand...
Click to collapse
Maybe they found TPK to be too unreliable in terms of quality control and decided to try Wintek out?
Wintek are known to make touchscreen for iPhones and other phones.
Sent from my SM-G900F using Tapatalk
I wonder if you can RMA based on crappy touch screen and get a wintek screen panel?
How do you check what panel you have now, is there a way?
Sent from my A0001 using XDA Free mobile app
If this is the case, and it would fix all the existing touch problems, that would be so unfair towards customers who purchased phones with this issue...
Mine is 26/08 and I have no quality problems at all, no yellow band, no ghost touches, but still!
Verstuurd vanaf mijn One A0001 met Tapatalk
TiVON said:
If this is the case, and it would fix all the existing touch problems, that would be so unfair towards customers who purchased phones with this issue...
Mine is 26/08 and I have no quality problems at all, no yellow band, no ghost touches, but still!
Verstuurd vanaf mijn One A0001 met Tapatalk
Click to expand...
Click to collapse
Golden rule of technology: Never buy the first generation of anything.
It's not unfair, it's just a nice perk to those who came after us. OnePlus had no way of knowing the touch panel would be as big of a problem as it has been. We'll still be getting driver updates and the like to make our panels more usable.
Wtf i want a new device. I hate yellow banding.
Sent from my A0001 using XDA Free mobile app
DerRomtester said:
Wtf i want a new device. I hate yellow banding.
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
This doesn't resolve yellow banding. That's an issue in manufacturing that was fixed long ago.
In your case, find a UV light somewhere. Hair salon has them. Just leave your phone under it for a bit and the yellow will be gone. It's because they didn't leave them under UV long enough in the factory to dry the glue holding the panel to the LCD.
TiVON said:
If this is the case, and it would fix all the existing touch problems, that would be so unfair towards customers who purchased phones with this issue...
Mine is 26/08 and I have no quality problems at all, no yellow band, no ghost touches, but still!
Verstuurd vanaf mijn One A0001 met Tapatalk
Click to expand...
Click to collapse
Where do you check that yours is 26/08?
ek69 said:
Where do you check that yours is 26/08?
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Click to collapse
Should be on the back of the box
mobbarley said:
Should be on the back of the box
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Click to collapse
Yupp, got it from there. I always keep the boxes of expensive stuff I bought . Makes me feel proud of myself...
Verstuurd vanaf mijn One A0001 met Tapatalk
1/4 Life said:
This doesn't resolve yellow banding. That's an issue in manufacturing that was fixed long ago.
In your case, find a UV light somewhere. Hair salon has them. Just leave your phone under it for a bit and the yellow will be gone. It's because they didn't leave them under UV long enough in the factory to dry the glue holding the panel to the LCD.
Click to expand...
Click to collapse
Oh sry did not read carefully. But nothing solved my yellow banding yet. I were in nail saloon but it is still there.
Sent from my A0001 using XDA Free mobile app
DerRomtester said:
Oh sry did not read carefully. But nothing solved my yellow banding yet. I were in nail saloon but it is still there.
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
it is a backlight issue. cannot be fixed.
TiVON said:
If this is the case, and it would fix all the existing touch problems, that would be so unfair towards customers who purchased phones with this issue...
Mine is 26/08 and I have no quality problems at all, no yellow band, no ghost touches, but still!
Verstuurd vanaf mijn One A0001 met Tapatalk
Click to expand...
Click to collapse
My first phone had touchscreen and yellow tint problems it was made 15/06 now I have one made 22/09 and it works perfectly
Sent from my Oneplus (Bacon)
1/4 Life said:
This doesn't resolve yellow banding. That's an issue in manufacturing that was fixed long ago.
In your case, find a UV light somewhere. Hair salon has them. Just leave your phone under it for a bit and the yellow will be gone. It's because they didn't leave them under UV long enough in the factory to dry the glue holding the panel to the LCD.
Click to expand...
Click to collapse
The yellow banding was not in any way caused by the adhesive/glue. That was an excuse offered by OnePlus as damage limitation. It is one of their many many many poorly thought out excuses for all the early hardware problems.
Oh and the problem does still exist in the current batches.
I had hoped we'd left the yellow band / yellow tint stuff behind us. Can't we just leave it now? It's not productive. It's not the point of the thread.
istrikerx said:
The yellow banding was not in any way caused by the adhesive/glue. That was an excuse offered by OnePlus as damage limitation. It is one of their many many many poorly thought out excuses for all the early hardware problems.
Oh and the problem does still exist in the current batches.
Click to expand...
Click to collapse
^ This. My phone has a build date of 10/10 and I still have yellow banding...
beany> said:
I had hoped we'd left the yellow band / yellow tint stuff behind us. Can't we just leave it now? It's not productive. It's not the point of the thread.
Click to expand...
Click to collapse
While I do see your point, you have to realize that any thread regarding display discussion is going to result in talking about the yellow banding. Unfortunately, the number of people who have it is VERY large and many people who spent their hard earned cash on the phone feel let down by it. So naturally, if a topic comes up about a new display, the conversation is going to turn to discussing if this new display solves this widespread problem.
Is it annoying to read about it every day? Yes. But is it an issue that OnePlus refuses to admit to as being a defect and something that bothers A LOT of OnePlus One users? You bet. It will not be left behind until OnePlus truly acknowledges the issue and solves it. Until then they will continue to distribute the phone and buyers will keep noticing it and rehashing the topic in this forum.
just got mine today 10/10/2014 on the box.
How can i tell if it has the new touch panel ?
vadergr said:
just got mine today 10/10/2014 on the box.
How can i tell if it has the new touch panel ?
Click to expand...
Click to collapse
On a terminal app or an adb shell, do:
Code:
cat /sys/class/input/input0/vendor_id
TP vendor codes being:
Code:
#define TP_VENDOR_WINTEK 1 //ʤ»ª
#define TP_VENDOR_TPK 2 //TPK
#define TP_VENDOR_TRULY 3 //ÐÅÀû
#define TP_VENDOR_YOUNGFAST 4 //Ñó»ª
Most likely you'll get "2"... I think we would have known via an official channel if there is an important change like this. Also the driver would probably undergo some changes to adopt a new TP and we would know via gerrit / github. Still, Steve Kondik's comment "Needed for the next batch." puzzles me.
Received my oneplus today, built Nov 3
the above procedure shows vendor_id 1 so WINTEK

Replacement phone displays issue?

I had to get a replacement phone because the volume button stopped working.
I don't know if it's just me, but it seems that the display on this new one is very washed out and had a pinkish tint to it... I don't know, it just doesn't look right.
Does anyone else have this issue, or is it all in my head? I am a picky person
UPDATE: I just called Verizon for a replacement with no problems. Hopefully this new one has a fresh screen.
ironbesterer said:
I had to get a replacement phone because the volume button stopped working.
I don't know if it's just me, but it seems that the display on this new one is very washed out and had a pinkish tint to it... I don't know, it just doesn't look right.
Does anyone else have this issue, or is it all in my head? I am a picky person.
Click to expand...
Click to collapse
Sounds like a display panel issue to me. I would definitely beginning another replacement. I know its a hassle but I that would drive me nuts. I know if you're not happy with it you can have another replacement ship to you. I wouldn't wait too long though get it taken care of as soon as possible
Sent from my HTC6525LVW using Tapatalk
flyinj54 said:
Sounds like a display panel issue to me. I would definitely beginning another replacement. I know its a hassle but I that would drive me nuts. I know if you're not happy with it you can have another replacement ship to you. I wouldn't wait too long though get it taken care of as soon as possible
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
I'm just afraid that they will say since there is nothing wrong with it, they won't give me a replacement or that they will charge me for another one.
ironbesterer said:
I'm just afraid that they will say since there is nothing wrong with it, they won't give me a replacement or that they will charge me for another one.
Click to expand...
Click to collapse
So what os did you end up getting?
dottat said:
So what os did you end up getting?
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Click to collapse
Unfortunately, when I turned it on, it updated to 4.4.4. That's a bummer.
ironbesterer said:
Unfortunately, when I turned it on, it updated to 4.4.4. That's a bummer.
Click to expand...
Click to collapse
I definitely call them and find out that information for sure. I'm sure if there's an issue with the phone that they'll send you another one free of charge. Just call and explain it to him. You don't know until you ask. Now it specially since you're on the newest firmware you can't root it I would definitely be exploring my options
Sent from my HTC6525LVW using Tapatalk
flyinj54 said:
I definitely call them and find out that information for sure. I'm sure if there's an issue with the phone that they'll send you another one free of charge. Just call and explain it to him. You don't know until you ask. Now it specially since you're on the newest firmware you can't root it I would definitely be exploring my options
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
I may do that.
Also, I just now noticed, but the top of the display bleeds. So I probably will get a replacement.
ironbesterer said:
I may do that.
Also, I just now noticed, but the top of the display bleeds. So I probably will get a replacement.
Click to expand...
Click to collapse
I would definitely get a replacement. This phone has the best LCD I've ever used on a mobile device. Colors are fantastic, whites are white, any there's absolutely no light bleed. It sounds to me like you have a defective unit.
maxpower7 said:
I would definitely get a replacement. This phone has the best LCD I've ever used on a mobile device. Colors are fantastic, whites are white, any there's absolutely no light bleed. It sounds to me like you have a defective unit.
Click to expand...
Click to collapse
I know it does. The screen on my last one was fantastic. I may call support next week and try and get a replacement. I do expect some hassle, though.

Still same bad displays?

So my GALAXY S5 display after being replaced 2 times in 6 months started flickering. My phone is very hard to be turned on because of the green flickering.
I just want to upgrade to a S6,S7 Edge or non edge. i just want to know if they have the save problem with displays ? I want to have a phone at least 2 years, can you recommand me a phone like that ?
I was just considering switching to a iPhone even though i prefer android on phones ... how are S6,S7s displays ? Samsung still have the same problems or they have learned their lessons?
Because i still see on youtube flickering problems on S4,S5,S7,S6
I don't suppose it is something common. I have s7 for 6 months but I haven't encountered with such an issue.
I've had an s5 for year and a half, and my dad is using it now, so it's being used more than 2 years and it works flawlessly. Currently I'm on s7 and also no flickering. That isn't a common issue I think.
MrDusan said:
I've had an s5 for year and a half, and my dad is using it now, so it's being used more than 2 years and it works flawlessly. Currently I'm on s7 and also no flickering. That isn't a common issue I think.
Click to expand...
Click to collapse
My problem with s5 gets worse on cold wather.
So there are very small chances to have problema with display on the newer devices?
RootNightmareX said:
So there are very small chances to have problema with display on the newer devices?
Click to expand...
Click to collapse
Yes. Yours was most likely an isolated issue.
Sent from my SM-G930F using Tapatalk
takerhbk said:
Yes. Yours was most likely an isolated issue.
Sent from my SM-G930F using Tapatalk
Click to expand...
Click to collapse
I saw youtube and forums full of flickering problems especially for s5.

Camera Focus Problem

Anyone's camera having trouble focusing more than a few inches from the camera? In monochrome mode, it focuses fine, but in regular camera or video mode, mine can't focus properly. I tried resetting the camera app, but that didn't help.
Yeah, having the same issues on our Mate 9 (Chinese Version) since the latest patch for EMUI 5.0... We tried a factory reset but nothing worked so far. Hoping for a fix soon...
Current software version is MHA-AL00C00B175
def4ke said:
Yeah, having the same issues on our Mate 9 (Chinese Version) since the latest patch for EMUI 5.0... We tried a factory reset but nothing worked so far. Hoping for a fix soon...
Current software version is MHA-AL00C00B175
Click to expand...
Click to collapse
I sent mine in to Huawei for repair last week. Waiting to hear back if it will be a repair or replacement. While I was waiting for the shipping label, there was a day where it started working, but then it stopped again.
Also noticed that the focus works fine for close objects, just everything farther away than about half a meter gets blurry... I dearly hope its just a software issue instead of a hardware error...
def4ke said:
Also noticed that the focus works fine for close objects, just everything farther away than about half a meter gets blurry... I dearly hope its just a software issue instead of a hardware error...
Click to expand...
Click to collapse
That was the same with mine. Factory reset didn't help. When I first got it, I actually had the opposite problem but thought I just needed to put macro mode on.
I got my phone secondhand so I don't know if it came like that. The one day it worked again, it did seem like it was slightly blurry though.
Has there been any update on these issues?
My ADM mate 9 has the same issues as above.
75cortina said:
Has there been any update on these issues?
My ADM mate 9 has the same issues as above.
Click to expand...
Click to collapse
Mine arrived there almost 3 weeks ago and I'm still waiting. It's been almost 2 weeks since I got an email from the repair center saying they're looking at it. CS seems disconnected from the repair center and can't give any kind of estimate.
Received a replacement phone today so I'm not sure what the actual problem was. I'm pretty sure I only got the replacement because I called to complain that it had been a month. It's probably better that I got a replacement instead of a repair though.
I have the same problem
Did any one have a solution?
Did Huawei replace the unit or fix the problem?
---------- Post added at 05:32 PM ---------- Previous post was at 05:25 PM ----------
I have the same problem
Did any one have a solution?
Did Huawei replace the unit or fix the problem?
Plz answer
[email protected]ahoo.com
Thnx
Dr Ahmed
Did you read my post above? They sent me a replacement so I don't know what the fix is. My guess is it's a hardware problem though. Going through warranty if it's available to you is the best option. It may be a long painful process like it was for me though.
All with camera focus problem are with Chinese version of Mate9?
Mine is US. I don't know what versions other people have.
I'm having the exact same issue, with monochromatic looks perfect. But in the rest modes look awful
mine is a huawei mate 9 pro lon-al00c
Our phone was sent in as RMA too, the seller confirmed the hardware problem and repaired it apparantly, just received a noticed that its done and will be sent on its way back to us... I will report if it seems like an actual repair or a replacement, took about 3 weeks + about a week for shipping to china. Lets hope that problem doesnt affect all mate9
But it looks like a software issue, monochoromatic looks perfect
jachig said:
But it looks like a software issue, monochoromatic looks perfect
Click to expand...
Click to collapse
You do know that the mate9 has 2 different camera modules, one color and one monochromatic? If it would be a software issue, there wouldnt be any need for repair/replacement, just an update...
I have the same problem. After searching online for this issue, I realized that it's a hardware issue with the color camera. If I smack the phone, while the camera app is on, the camera is able to focus a bit better. Not 100% though. Very annoying... BTW, I'm on the US version with the B190 build.
Sent from my MHA-L29 using Tapatalk
I've solved my problem Debranding the phone. Mine was mate 9 pro Chinese version lon al00. Now I'm on Lon al29. Europe Version. With the bootloader unlocked and a debranded from funky huawei. Thanks a lot to all
P10 cannot focus
Camera cannot focus but monochrome and front camera is working well .so anyone can email me , is there anyway to repair or is it possible software issue ? Kindly let me know the possible solution.
[email protected]'m
Thanks

Autofokus

I have problem with my autofokus.
Sometimes my camera is not focusing at all.
Only thing that helps is tapping on the side of the phone.
What do you guys think, is it a hardware problem?
Do i need to replace my phone?
CACONI said:
I have problem with my autofokus.
Sometimes my camera is not focusing at all.
Only thing that helps is tapping on the side of the phone.
What do you guys think, is it a hardware problem?
Do i need to replace my phone?
Click to expand...
Click to collapse
Sounds like another ois failure. That's usually the symptom.
Sent from my SM-T810 using Tapatalk
Will it be better over time? Im thinking about sending it to repair. But i don't want them to open my brand new phone ?

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