Hi folks,
My camera occasionally disconnects, wether it be in Snapchat or another camera application. The camera feedback will be a distorted green colour followed by a message about being unable to connect to the camera itself, switching applications and closing others doesn't remedy the issue. Restarting the phone is the only solution.
Is anyone else experiencing this? The issue is very inconsistent and I've tried to reproduce it with no luck.
Yep, same issue here. It's actually grown worse within the past few days (happens multiple times a day) and it requires a restart in order to get the camera back. I'm wondering if this is a software issue or something worth contacting Google about in order to swap out for a new device. I'm running stock and haven't rooted or done anything invasive... Let me know if you have any luck.
kyledaug said:
Yep, same issue here. It's actually grown worse within the past few days (happens multiple times a day) and it requires a restart in order to get the camera back. I'm wondering if this is a software issue or something worth contacting Google about in order to swap out for a new device. I'm running stock and haven't rooted or done anything invasive... Let me know if you have any luck.
Click to expand...
Click to collapse
Do you use Snapchat?
lewisj said:
Do you use Snapchat?
Click to expand...
Click to collapse
I've got the same issue... only seems to be since I installed snapchat... so I wonder whether this has anything to do with it...
I keep getting this issue literally since I got this phone. A lot of the time I open Snapchat or even the camera app I get the error - Can't connect to camera, try restarting (Snapchat). I always have to restart. I sent it in for warranty recently and they couldn't reproduce the problem, because it only happens sometimes. They factory reset my phone though, problem still here.
Might it be an app causing this? Or is it my device?
OnlySkills said:
I keep getting this issue literally since I got this phone. A lot of the time I open Snapchat or even the camera app I get the error - Can't connect to camera, try restarting (Snapchat). I always have to restart. I sent it in for warranty recently and they couldn't reproduce the problem, because it only happens sometimes. They factory reset my phone though, problem still here.
Might it be an app causing this? Or is it my device?
Click to expand...
Click to collapse
I had the same issue with my N5. After disabling face unlock everything was fine.
Demondudi said:
I had the same issue with my N5. After disabling face unlock everything was fine.
Click to expand...
Click to collapse
Hey, yes I did that yesterday after searching another thread and so far so good. It does indeed seem like disabling Trusted face unlock fixes the issue. Thanks for the reply.
It's a well known bug that Google know and keep saying that they are fixing it.
Sent from my Nexus 5
Probably fixed in 5.1.1.
Not fixed in 5.1.1
Hi,
.I have moto g 3rd gen which I got a while ago.I had so many issues with the phone at the start.freezing occasionally,sim card frequently rejecting it self.But I got some updates which i installed.then the sim issue and the freezing issue was reduced.Although my phone shows the sim i cant make any calls or receive calls or messages.I tried factory reset which did not help.If I restart the phone it all works for about 5 or 10 mins..after that calling doesn't work.Also if i kept my screen on the calling and other stuff works fine..I also noticed when the problem happens the speaker,OK google feature are also not working.Is there a solution guys?? I would like to know wether this is a software issue or a hardware fault...
Thanks in advance.
SMK196 said:
Hi,
.I have moto g 3rd gen which I got a while ago.I had so many issues with the phone at the start.freezing occasionally,sim card frequently rejecting it self.But I got some updates which i installed.then the sim issue and the freezing issue was reduced.Although my phone shows the sim i cant make any calls or receive calls or messages.I tried factory reset which did not help.If I restart the phone it all works for about 5 or 10 mins..after that calling doesn't work.Also if i kept my screen on the calling and other stuff works fine..I also noticed when the problem happens the speaker,OK google feature are also not working.Is there a solution guys?? I would like to know wether this is a software issue or a hardware fault...
Thanks in advance.
Click to expand...
Click to collapse
looks like a hardware fault, get a replacement otherwise try flashing firmware again from general forum.
creative21 said:
looks like a hardware fault, get a replacement otherwise try flashing firmware again from general forum.
Click to expand...
Click to collapse
Thanks for your reply,
Unfortunately the phone cant be returned because the phone was purchased elsewhere and there isn't a Motorola center from the country im from.Also this happens only when the phone goes to standby.I have to restart the phone again to make it work.Can you be certain that this is a hardware issue and pls do let me know how did you confirmed that this is a hardware fault.
SMK196 said:
Thanks for your reply,
Unfortunately the phone cant be returned because the phone was purchased elsewhere and there isn't a Motorola center from the country im from.Also this happens only when the phone goes to standby.I have to restart the phone again to make it work.Can you be certain that this is a hardware issue and pls do let me know how did you confirmed that this is a hardware fault.
Click to expand...
Click to collapse
I'm not saying it's hw fault but you can check it by reflashing stock rom using this guide.
http://forum.xda-developers.com/showthread.php?t=3187750
it will restore your sw to factory state and if the problem still exists it'll be hw fault
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
same issue for me too please help
i have the same problem...ziocan...
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
DtwoK376 said:
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
Click to expand...
Click to collapse
This is starting to get interesting. If you have any updates, please let us know.
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
DtwoK376 said:
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
Click to expand...
Click to collapse
That's super interesting to me. Do you know when it happened to you? It really feels quite coincidental to have this happen to a few people.
It happened just 2-3 month ago. First I wasn't able to turn the phone on cause of the WLAN issue. Cause my phone space was locked I wasn't able to authorize myself cause of the disabled connection. After a few tries I put my Sim card inside the phone, and it connected and I could authorize and disable this memory lock. But afterwards it never worked again with my sim card. It seems like it wouldn't even recognize my Sim Card. No Pin question or symbol at the upper front of the display. Nothing. It's really werid and annoying, that something like this happens. I can't believe that it's hardware related.. How would it be possilbe that it's hardawrare related and whe have suddenly the same problems nearly the same time...
I should note that my wife has had her screen replaced before (she dropped the phone and it basically cracked all over). Have you replaced yours?
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
DtwoK376 said:
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
Click to expand...
Click to collapse
I'm wondering if it will be a more widespread problem. I'm going to try and get in touch with HTC and see what they have to say. Will update if I hear back from them.
Okay, that would be great. But I don't have high expectations that they'll answer. Due to the fact that they have stopped there smartphone section for now and no more official updates and stuff like that.
But let's hope die at least...
I have exactly the same issue. It happened yesterday. It was just there, sitting on my desk, one minute it was working and I was checking my e-mail, the next one it was not. The phone now detects no SIM card and if I try to enable wi-fi it just hangs in "enabling" status for some time until it gives up and disables it again. I am not 100% sure, but I think I also had a short time in which wifi was no longer working and the SIM connection still was, I remember seeing the 4G logo and maybe I even browsed the internet for a short while. By the way, I have not replaced my screen. Now I know that I can probably spare myself the hassle of doing a hard reset.
It is really suspicious that this weird problem is happening to several people within a short time frame. It would be cool to hear if HTC has anything to say, but I am also not expecting anything from them now, especially for a phone which is out of warranty.
In case it can help, as the author reported, bluetooth still works and it is possible to connect the phone to the internet using bluetooth tethering on another phone (the good old M8 helped here ). This doesn't solve the issue, but is much better than nothing, most apps will work and it is easier to make a controlled migration to another phone.
Any news here?
Same issue here!!! Help!!!
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
Same issue here!!! Help!!!
I have the same issue with a U11+ bought in Germany (I know, other model but hey). I have tried using the other sim slot and using another (definitely working) sim. WiFi doesn't work either. My phone has no visible damage (not even scratches) and no parts were replaced. I can't remember it ever getting wet either. For me it stopped working on 2. of September.
Sorry guys. HTC were really slack at getting back to me, and unfortunately they want me to send the phone in to get it inspected. I know it's out of warranty and since my wife is well and truly into her Huawei P30, this phone is unfortunately going to just have to remain this way. Sorry for not having any better info.
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
[email protected] said:
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
Click to expand...
Click to collapse
It seems there's no way without replacing hardware to fix it. But if we don't know what causes this error we cannot proceed.
I tried the same things as you did. Also unlocked bootloader. My device is starting but I cannot proceed to the main menue cause of no internet connection. I'd love to try a custom rom. That's the only thing missing.
Also if the phone is rooted there are WIFI Error fixing apps and check.
I have bought myself a OnePlus 7T pro MClaren edition and I'm really happy with it. But also I don't want to accept that the htc just died from nothing.
Same issue here, happend a few months ago and after a week the phone started working. Now again no SIM detected and wifi won't connect.
Hello,
I own a 2 months old iqoo 7 (12/256gb),the issue i am facing is all of a sudden i cant use my wifi or hotspot feature as it wont turn on,upon re installing the os at service center,i was told the issue isnt with the device software but its with motherboard and wanted me to go ahead with the replacement of motherboard free of cost under warranty.
I denied because i think its not the motherboard issue,as i can use both wifi and hotspot seamlessly when i reboot in safe mode.
Somebody please guide me with the right course of action,i should follow to get this sorted.
Thanks.
I suspect there's nothing that you might be able to do in this case as nothing can be done from consumer's side without root and since the mobile has been reset and flashed again, that would point there is something wrong with some component and software compatibility.
I'd suggest to go for motherboard replacement if possible.
nikhilkaushik said:
I suspect there's nothing that you might be able to do in this case as nothing can be done from consumer's side without root and since the mobile has been reset and flashed again, that would point there is something wrong with some component and software compatibility.
I'd suggest to go for motherboard replacement if possible.
Click to expand...
Click to collapse
Thanks for the input,i would like to mention here that all of a sudden the problem vanished on its own,and i can use both wifi and hotspot seamlessly,all i did was reboot in safe mode and switch on my wifi then boot back in normal mode..after doing this for 2-3 days in a row,now i can use it normally.
No idea what went wrong and where and how did the problem resolve on its own..