Messaging App - Sony Xperia XZ Premium Questions & Answers
Can someone please tell me step by step how the heck one does a group chat on this phone??
Well, you need to open the app > tap on three dots in the upper right > settings > advanced > group messaging > click the toggle for "Send an MMS reply to all recipients (group MMS)"
Then when one person replies to your original message everyone you sent it to will also get the reply. [[Remember though to turn this off if you do not want everyone to see all the replies because this can load up everyone's texts with numerous replies.]]
Then just add as many contacts as you want/need to the message you are creating and then send it.
jaseman said:
Well, you need to open the app > tap on three dots in the upper right > settings > advanced > group messaging > click the toggle for "Send an MMS reply to all recipients (group MMS)"
Then when one person replies to your original message everyone you sent it to will also get the reply. [[Remember though to turn this off if you do not want everyone to see all the replies because this can load up everyone's texts with numerous replies.]]
Then just add as many contacts as you want/need to the message you are creating and then send it.
Click to expand...
Click to collapse
Hi Thanks for getting back to me. I tried looking for the three dots but I don't have them when I open the messaging app directly.
I'm on OREO by the way. When I go to Messenger on the App info setting I see the three dots but when I hit it all I get is Uninstall updates.
I just went to settings, Network & Internet then internet settings DL settings for internet and MMS message says "Your device will now connect to the intenet for quick setup of internet and MMS services
I accept I see that something is DL but I can't find it. Where the heck is the DL folder. Is it asking me to set this feature up??
Ok so now it says set up complete. Now what??
O so I just restarted the phone. I now have the three dots but under advanced I don't see a group messaging tab
Still don't get it!
jaseman said:
Well, you need to open the app > tap on three dots in the upper right > settings > advanced > group messaging > click the toggle for "Send an MMS reply to all recipients (group MMS)"
Then when one person replies to your original message everyone you sent it to will also get the reply. [[Remember though to turn this off if you do not want everyone to see all the replies because this can load up everyone's texts with numerous replies.]]
Then just add as many contacts as you want/need to the message you are creating and then send it.
Click to expand...
Click to collapse
Hey Jaseman Please bear with me I'm coming from a Galaxy Note 3. When I go to my message app it does allow me to start a group conversation. When I pick my contacts for the message I want to send it does this but then it say where the message wil go " Each recipient will get an SMS message from you. Replies will appear in individual conversations"
That's not what I'm after. I want to send a group message with all contacts being able to see what everyone in the group is responding. Is this still possible??
daisy192 said:
Hey Jaseman Please bear with me I'm coming from a Galaxy Note 3. When I go to my message app it does allow me to start a group conversation. When I pick my contacts for the message I want to send it does this but then it say where the message wil go " Each recipient will get an SMS message from you. Replies will appear in individual conversations"
That's not what I'm after. I want to send a group message with all contacts being able to see what everyone in the group is responding. Is this still possible??
Click to expand...
Click to collapse
OK...wow...I see that you are working your way through things and getting closer.....
Now then, you need to open the app ((NOT the app in the settings menu for the phone itself...but the actual messaging app itself)) > tap on three dots in the upper right > settings > advanced > group messaging (right at the very top, tap on the words themselves) now another smaller window will open > click the toggle for "Send an MMS reply to all recipients (group MMS)"
Then when one person replies to your original message everyone you sent it to will also get the reply. [[Remember though to turn this off if you do not want everyone to see all the replies because this can load up everyone's texts with numerous replies.]]
Then just add as many contacts as you want/need to the message you are creating and then send it.
Try again and make sure you are in the correct place.
Please KUDO if I was able to help!!
Still A No Go
jaseman said:
OK...wow...I see that you are working your way through things and getting closer.....
Now then, you need to open the app ((NOT the app in the settings menu for the phone itself...but the actual messaging app itself)) > tap on three dots in the upper right > settings > advanced > group messaging (right at the very top, tap on the words themselves) now another smaller window will open > click the toggle for "Send an MMS reply to all recipients (group MMS)"
Then when one person replies to your original message everyone you sent it to will also get the reply. [[Remember though to turn this off if you do not want everyone to see all the replies because this can load up everyone's texts with numerous replies.]]
Then just add as many contacts as you want/need to the message you are creating and then send it.
Try again and make sure you are in the correct place.
Please KUDO if I was able to help!!
Click to expand...
Click to collapse
Hey Jaseman thanks for your patience but I am following your instructions and I do not have group messaging under settings > advanced
This is what I do have after I open Messaging APP and touch three dots
Settings>Advanced and then my choices in order of appearance
Auto-download MMS
Auto-Download MMS when roaming
Use simple characters
Get SMS delivery reports
SIM Card Messages
Phone number
I was on the phone with T-Mobile and they were dumbfounded as well. Per them All my APN settings are in order. They actually brought up the specs to this phone to see if they were missing something. They mentioned that most folks are using Textra because they can't get the messaging app to work via MMS. When I try to send a text or picture to a group the MMS arrow appears and when I press it states
" go to settings and change your group messaging setting to group MMS" Yes I know this but I do not have group MMS . T-Mobile sent me to Sony Support and they couldn't figure out why I don't have the MMS Group under advanced either and recommended I reset the phone. Look I just installed a bunch of apps and transferred over my music and books from my note 3 so I am not in the mood to reset the phone yet again. I actually got the TEXTRA app and it seems to be working just fine so I disabled the messaging app. I just need to know if it's the APP or my phone.
Well, that is certainly strange! I used Textra for a long time and it does work great. I just like to use the default apps when I can if they do what I need and the default messaging app does do everything I need.
Here is a screenshot of what mine looks like...
Sorry I was not able to help...well actually what I said was correct but I have no idea why this feature would be missing from your phone???
So when you look at the screenshot I have attached here...yours does not look like this?
I also use T-Mobile. So all of your network settings are correct?
Let's make sure...
Go to Settings > Network & Internet > tap on "Internet Settings" and a popup for Internet Settings says..."Your device will now connect to the internet for quick setup of internet and MMS services" and you tap on ACCEPT.
Then you should see a brief message saying "Download Started".
Then back on the original screen, up above Internet Settings is "Mobile network" and it says T-Mobile???
Tap on T-Mobile and at the bottom of the next window is "Service providers"...tap on this and you can choose either "Search networks", or "Automatic". If you choose Automatic you should get the message that you have been registered on the network. If you choose Search Networks it will disable your data temporarily and take a few minutes to find the network. Then you will have several choices under Available Networks and you should choose the top one 4G T-Mobile...there should be a check mark next to it. If you tap it it will say registered on network.
Now after doing all of this check your default messaging app to see if it has the same thing as my screen shot...if not...then I guess you can just stick with Textra.
jaseman said:
Well, that is certainly strange! I used Textra for a long time and it does work great. I just like to use the default apps when I can if they do what I need and the default messaging app does do everything I need.
Here is a screenshot of what mine looks like...
Sorry I was not able to help...well actually what I said was correct but I have no idea why this feature would be missing from your phone???
So when you look at the screenshot I have attached here...yours does not look like this?
I also use T-Mobile. So all of your network settings are correct?
Let's make sure...
Go to Settings > Network & Internet > tap on "Internet Settings" and a popup for Internet Settings says..."Your device will now connect to the internet for quick setup of internet and MMS services" and you tap on ACCEPT.
Then you should see a brief message saying "Download Started".
Then back on the original screen, up above Internet Settings is "Mobile network" and it says T-Mobile???
Tap on T-Mobile and at the bottom of the next window is "Service providers"...tap on this and you can choose either "Search networks", or "Automatic". If you choose Automatic you should get the message that you have been registered on the network. If you choose Search Networks it will disable your data temporarily and take a few minutes to find the network. Then you will have several choices under Available Networks and you should choose the top one 4G T-Mobile...there should be a check mark next to it. If you tap it it will say registered on network.
Now after doing all of this check your default messaging app to see if it has the same thing as my screen shot...if not...then I guess you can just stick with Textra.
Click to expand...
Click to collapse
I have everything except the first one Group Messaging
daisy192 said:
I have everything except the first one Group Messaging
Click to expand...
Click to collapse
Followed your instructions and after tapping Available Networks T-Mobile LTE has the checkbox. Should it be T-Mobile 4G??
Daisy192, I had the same problem when I first got my XZ Premium. The pre-installed messaging app did not include Group Messaging in the settings just like you described. I don't know why to this day. In fact, I started a thread here about it when I first got the device.
I ended up installing other SMS/MMS apps from the Play Store to get by. None of them met my needs perfectly.
Then at some point, the setting appeared when I randomly checked. I don't know what caused it to appear there but since appearing it hasn't left.
There have been a number of "Carrier Services" updates from the Play Store that I've installed over time. The description of these updates is along the lines of improved carrier features when using the stock messaging app. So maybe that's what eventually enabled the Group MMS feature.
BTW, I'm on AT&T in the USA.
daisy192 said:
Followed your instructions and after tapping Available Networks T-Mobile LTE has the checkbox. Should it be T-Mobile 4G??
Click to expand...
Click to collapse
LTE is fine.
I happen to have the Customized UK version. I purchased it from the UK so that the fingerprint scanner would work without having to flash anything.
I figured that the UK speaks English the same as we do here in the US and that this would make all the features work without having to do risky stuff.
Now the US version...which I believe is what you have...should say LTE, whereas the UK version says 4G...they are exactly the same thing!
Also, the US version I believe has 5 signal bars in the notification area whereas the UK version only has 4.
The number of bars is irrelevant because the OEM's can manipulate them to look great in a bad signal area thereby deceiving the end user.
The real test is what your dBm signal strength is at any given time.
Anyway, I see you got a response from someone who also had this issue and it magically fixed itself...hmmm.
Maybe after some more updates from the Play Store over time it will do the same for you. You can always check now and then.
Until it does fix itself I guess you can continue to use Textra. You will get used to it and going back to the default messaging app may be too hard to handle anyway.
Yeah seems to be a real conundrum!
Jaden and my phone is the international dual Sim version. I wanted a working fingerprint scanner too.
I will continue to check to see if it mysteriously pops up
Hey Experts today I'm going to bite the bullet and reset my phone with the Xperia Companion. Besides the main issue of not having the MMS Group setting on my Messaging APP, I am having an issue sending video to a group even though I'm using the Textra app. I am able to attached a GiF, Photo or anything else but video will not send. Yesterday I used Movie creator for the first time and created a short 19 second video compiled of a few photos. I hit share and chose the Textra app and it proceeded to send the video but then I kept getting notification that it was unable to send. After trying several times I decided to enable the Default Messages App to see if it would send video to just one person and nothing. All I got was a message that it was 'SENDING" When I awoke this morning it was still "Sending". I have my brand new Canon SL2 set up to work via Wi-Fi with my XZ Premium. I can take video and pictures, edit and do just about anything without touching the camera but I was also unable to share the one video I shot with the Textra App. Am I doing something wrong? Will The Companion fix these issues?? Is there a limit to how long a video can be when using either Textra or The Message App. Is it my Carrier T-Mobile issue?? Any suggestions will be greatly appreciate.
There is a limit on the size of the file you can send over MMS and it is rather small compared to the average video file.
Hey jaseman yes was able to finally figure it out. Reset with Xperia companion went smoothly but still no sign of mms group under advance settings. I was able to tweak settings in text rather app to 100 and legacy this allows me to send video via mms
Related
trouble sending mms
Anyone have trouble sending mms? Mine just stalls and eventually gives me a notice that it can't be sent...had the trouble for a while now.... Sent from my SAMSUNG-SGH-I897 using XDA App
Are you having this problem on both 3G and Edge or just when you are on Edge?
your not trying to send it through google voice are you?
I had trouble with mine on EDGE. The solution was to get Handcent SMS and set the size of the MMS. Settings->Send message settings->Maximum MMS size and I set it to 100k No problems since.
mmm_tacos said: I had trouble with mine on EDGE. The solution was to get Handcent SMS and set the size of the MMS. Settings->Send message settings->Maximum MMS size and I set it to 100k No problems since. Click to expand... Click to collapse I am also having this problem. I found that it was only an issue on Edge.... which is all that is available here. Pretty much rendering my MMS messages useless. Along with GPS. So im quite displeased at this moment. As for the Settings = send message settings above thing .... I do not see the "Send MEssage Settings" option anywhere. Not in Message Settings or in regular Settings. Any particular place for it? Hope it works if i find it. Frustrated. Correction - I see you mean to get the program Handcent SMS. Though that actually pisses me off more that I have to get a program to send on Edge, I will give it a shot.
Works I can confirm that the Handcent SMS app on the Marketplace works for MMS on Edge network. Thanks for the tip off good sir.
If you're running Stock JF6 ROM and only has EDGE signal, you have two choices: 1. Some how shrink the picture down to 100k or so. Anything bigger won't send over EDGE. It is one of the known bugs in stock ROM. 2. You can flash to the newer leaked beta ROM. This bug has been addressed in newer ROMs. Or you can wait for the official ROM update that fixes GPS among other things. No one know when that will happen yet.
Question for mmm_tacos mmm_tacos - Did you find a way to disable the regular Messaging system so you dont get two notifications for every text/MMS message received?
Finch44 said: mmm_tacos - Did you find a way to disable the regular Messaging system so you dont get two notifications for every text/MMS message received? Click to expand... Click to collapse You should be able to open the stock Messaging application and hit your menu button and go to settings and go to Notifications and uncheck it.
mmm_tacos said: You should be able to open the stock Messaging application and hit your menu button and go to settings and go to Notifications and uncheck it. Click to expand... Click to collapse much appreciated
I can send a MMS, but cant receive one. Those I send it to do receive it. When I receive a MMS I get a Txt which has a 'Download' button in it. I try to download but it doesnt work, even if the photo is tiny. Im on JH7
Texting Issues
I had this experienced with three different JB roms today. I can send mms (pics) but I can't send plain text messages. I get the "message not sent" error. I did a complete wipe, etc. before installing each rom. Any suggestions?
dogg409 said: I had this experienced with three different JB roms today. I can send mms (pics) but I can't send plain text messages. I get the "message not sent" error. I did a complete wipe, etc. before installing each rom. Any suggestions? Click to expand... Click to collapse Does this happen with all text messages, or only ones that go really long? Have you checked to make sure your APN settings are correct? [APN][AT&T][MMS][HSPA+] Single APN for HSPA+ Speeds AND MMS - (Updated 8/21)
Ryo Misaki said: Does this happen with all text messages, or only ones that go really long? Have you checked to make sure your APN settings are correct? [APN][AT&T][MMS][HSPA+] Single APN for HSPA+ Speeds AND MMS - (Updated 8/21) Click to expand... Click to collapse It happens with all sms....even when I send "hi" to myself.
dogg409 said: It happens with all sms....even when I send "hi" to myself. Click to expand... Click to collapse Odd... Did you check the APN?
Ryo Misaki said: Odd... Did you check the APN? Click to expand... Click to collapse Yeah, I tried and no luck.....I am dumbfounded.
Ive been getting a weird message.. something like "Android services has noticed you are sending a large number of SMS messages. Do you want to continue" Then it has 2 options.. Allow or Deny.. After it pops up the first time, it comes back after every 2 or 3 messages sent.. Its powered by Jellybeaned AOKP!
I found out some of the ported ROMs removed the message center option entirely under "Messaging" -> Option key -> "Settings". There should be a "Message Center" option which you should set to +13123149810. Since it's been removed from a couple ROMs sending SMS messages will not work. Anyone know of a ROM that still has this option?
rev3la7ion said: I found out some of the ported ROMs removed the message center option entirely under "Messaging" -> Option key -> "Settings". There should be a "Message Center" option which you should set to +13123149810. Since it's been removed from a couple ROMs sending SMS messages will not work. Anyone know of a ROM that still has this option? Click to expand... Click to collapse Scratch that I found out that from ICS and up they got rid of that option and replaced it with SMS Center which you can get to by opening the phone dialer and typing in *#*#4636#*#* and selecting -> Phone info. Go to google and search for your SMS center number which should be based on the carrier you have. Next, go to twit88.com/home/utility/sms-pdu-encode-decode Scroll down to where you see SMSC, Receiver, and Alphabet size. Put in the entire SMSC number, including the + sign into the box, leave receiver blank, change the Alphabet size to 8, and delete whatever is in the message box under Alphabet and hit Convert. Now, on your phone go to the Phone info menu described above and scroll to the bottom and find the SMSC field. Enter the first 16 numbers into that field and hit update. Reboot your phone and you can now send SMS. This fix is for people who have the proper modems flashed on there phones and can still receive texts but not send them.
Flashed to [ICS] 4.0.4 and now can't text
I'm on the AT&T network and can't send texts anymore after flashing to ICS. I can make calls and use my data plan but am unable to send SMS for some reason. I've tried almost every APN setting recommended by others and still nothing. Does anyone have any suggestions or has had a similar problem that they resolved?
rev3la7ion said: I'm on the AT&T network and can't send texts anymore after flashing to ICS. I can make calls and use my data plan but am unable to send SMS for some reason. I've tried almost every APN setting recommended by others and still nothing. Does anyone have any suggestions or has had a similar problem that they resolved? Click to expand... Click to collapse Correction. I can receive text messages but not send them.
*UPDATE 9/11* So I found out the issue is related to the Message Center which you can access from "Messaging" -> hit the option button -> Settings. After flashing to ICS I noticed that this option has been removed so I can't edit the message center. Are there any ICS or JB ROMs that still have this option available to the user? I need to change the message center number back to what it needs to be in order to send SMS texts. 27 views and no responses? Anyone?
After a BUNCH of research I finally found out how to fix this. Instead of posting a to the thread I found (since I'm still under 10 posts) I will post my copied instructions. Go to google and search for your SMS center number which should be based on the carrier you have. Next, go to twit88.com/home/utility/sms-pdu-encode-decode Scroll down to where you see SMSC, Receiver, and Alphabet size. Put in the entire SMSC number, including the + sign into the box, leave receiver blank, change the Alphabet size to 8, and delete whatever is in the message box under Alphabet and hit Convert. Now, on your phone go to the Phone info menu described above and scroll to the bottom and find the SMSC field. Enter the first 16 numbers into that field and hit update. Reboot your phone and you can now send SMS. This fix is for people who have the proper modems flashed on there phones and can still receive texts but not send them.
"Unable to download MMS..."
I keep getting this message: "Unable to download MMS. Check your APN settings and tap to reload." I'm using ChompSMS, if that matters, but I don't see any MMS if I go into other apps, such as the default Messages app. Any ideas?
Maybe you shouldn't download the MMS at all since its a common way to get infected by the stagefright bug
That's a fair assessment, but when my wife is sitting right next to me and says, "Check out the picture I just sent you," and it's telling me that it can't download an MMS, I don't think she's trying to hack my phone.
Ah, well then. I had a chat with Sprint who had me "Update Profile" under my system settings, and now all is working properly.
Go to your network provider and request for settings and enter it manually.
total dunce here!! alcatel pixi problem
Hi, I am in The Netherlands with a simple (???) Alcatel Pixi 4 5 (5" screen) which is OK, but just recently I have started getting message that the bottom of the screen if I try to make a text or open an incoming text message, it says "Permission denied - you can change this in Apps" I am using a Dut T Mobile prepay sim and it has been checked by both T mobile shops and that is fine (i can make and receive phone calls on the Pixi phone) but I CANNOT FIND ANYTHING relating to this problem, I am at the end of my wits thinking how I can get the SMS working again, the SMS service number is correct for the Tmobile SMS text settings. It is a complete mystery why this banner keeps appearing, I cannot open ANY of the texts I have received. T mobile says the problem lies with the phone and nothing to do with their Sim card. Can anyone help?? as the banner says "can be altered in Apps" but doesnt tell you what app or how to set it to get the SMS messages working again. HELP!! total LAPTOPDUNCE
laptopdunce said: Hi, I am in The Netherlands with a simple (???) Alcatel Pixi 4 5 (5" screen) which is OK, but just recently I have started getting message that the bottom of the screen if I try to make a text or open an incoming text message, it says "Permission denied - you can change this in Apps" I am using a Dut T Mobile prepay sim and it has been checked by both T mobile shops and that is fine (i can make and receive phone calls on the Pixi phone) but I CANNOT FIND ANYTHING relating to this problem, I am at the end of my wits thinking how I can get the SMS working again, the SMS service number is correct for the Tmobile SMS text settings. It is a complete mystery why this banner keeps appearing, I cannot open ANY of the texts I have received. T mobile says the problem lies with the phone and nothing to do with their Sim card. Can anyone help?? as the banner says "can be altered in Apps" but doesnt tell you what app or how to set it to get the SMS messages working again. HELP!! total LAPTOPDUNCE Click to expand... Click to collapse Go to system settings>apps>messaging app, select it, next, select its permissions, set its permissions to access everything it needs to work. DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
thanks for that!! NC BUT!!! Hi NC, thanks for that but where are the "system settings" on this phone, is it the settings on the middle lower button, where "settings " looks like a big cog? because when I go into the Apps from there I get a heading "all apps, and it gives me messaging then when I click on that I get the "permissions" (contacts, phone and SMS) so I click on that and I get "messaging" as the main heading and then in a column, cotnacts, Phone, SMS and storage, I have allowed the permissions on the "contacts, phone and SMS" but leave the storage one not permission granted, NOW!! If I open the three little dots in the topr right hand corner next to App Permissions it brings up all permissions and then I get a long long list of all the difeerent persmission, like "read your contacts" modify your contackts, Ph,> Driectly call phone number, read phone status and identify, SMS (sub heading) receive text messages (SMS)m, Receive Text messages (MMS), Send SMS messages, Read your Text messsages (SMS), Receive text messages (WAP) - when I touch all of these headings a window comes up saying "allows the app to receive and process SMS messages, This means the app could monitor or delete messages sent to your device without showing them to you. - and then OK at the bottom right, so I have just clicked OK on all of these headings, but after all this I am STILL getting the banner coming up with Permissions Denied - you can change them in Settings > apps. So this has become an absolute nightmare!! I just dont know what to do!! thanks laptopdunce
laptopdunce said: Hi NC, thanks for that but where are the "system settings" on this phone, is it the settings on the middle lower button, where "settings " looks like a big cog? because when I go into the Apps from there I get a heading "all apps, and it gives me messaging then when I click on that I get the "permissions" (contacts, phone and SMS) so I click on that and I get "messaging" as the main heading and then in a column, cotnacts, Phone, SMS and storage, I have allowed the permissions on the "contacts, phone and SMS" but leave the storage one not permission granted, NOW!! If I open the three little dots in the topr right hand corner next to App Permissions it brings up all permissions and then I get a long long list of all the difeerent persmission, like "read your contacts" modify your contackts, Ph,> Driectly call phone number, read phone status and identify, SMS (sub heading) receive text messages (SMS)m, Receive Text messages (MMS), Send SMS messages, Read your Text messsages (SMS), Receive text messages (WAP) - when I touch all of these headings a window comes up saying "allows the app to receive and process SMS messages, This means the app could monitor or delete messages sent to your device without showing them to you. - and then OK at the bottom right, so I have just clicked OK on all of these headings, but after all this I am STILL getting the banner coming up with Permissions Denied - you can change them in Settings > apps. So this has become an absolute nightmare!! I just dont know what to do!! thanks laptopdunce Click to expand... Click to collapse Try settings>apps>(whatever keyboard app you have or are using), check it's permissions. Go to settings>languages and input, make sure you have the correct keyboard selected and and configured how you want. Make sure you aren't having an issue with "overlays", you can disable overlays if you need to. I'm not sure how to do that on your device model number/ROM/firmware. DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Hi, andoroid keyboard Hi, I have looked at the keyboard I am using and it is the Ancdroid keyboard, I went into apps and looked at the app permissions, it says Anroid keyboard (AOSP) and the subheadings "contacts" and "storage" were unchecked for permissions so I have enabled them, AGAIN I am still getting the banner permissions denied, this is a real pain, I feel like throwing this phone away! I dont understand what overlays are, the problem wtih these fu77ing things are that they SO DAMNED COMPLICATED you have to be a rocket scientist to understand them!! I HATE THESE things!! the phone part says that is it running firmware 6.0-01005 android and its a model 5010D running android 6 it says its a kernel version 3.18.19+ and is build number 01005, all this is like chinese to me!! I do have another of these pixi phones in the UK, if I switch the sim card to that one do you think it will work? I have the Alcatatel U5 for my UK phone and thats just perfect, it lasts for ages on the battery and it switches from EE in England (prepay) to T mobile automatically when I have it with me in Nederland (travelling alot between The Nethelands and England) thanks laptopdunce
overlays I have got a feeling it could be this file manager or overlays that is causing this problem, as there is a banner that comes up at the top of the phone when I turn it on, and alittle octopus that comes down from the top of the screen (that I have no idea what it is for) the Clean banner starts when I turn the phone on and has clean, boost, wifi, app manager and updat on it and folders underneath with folders, clean, boost, flashpight, screenshot and camera in blue underneath, I dont know how this thing started it didnt used to be there, this is what I DESPISE about these bloody things, they just appear for no reason!! Do you think doing a factory reset will stop it?? I only have some photos that I can back up on this phone, no special docs or anything like like, there isnt even an SD card in the phone. Oh, its such a damned pain, thanks laptopdunce
laptopdunce said: I have got a feeling it could be this file manager or overlays that is causing this problem, as there is a banner that comes up at the top of the phone when I turn it on, and alittle octopus that comes down from the top of the screen (that I have no idea what it is for) the Clean banner starts when I turn the phone on and has clean, boost, wifi, app manager and updat on it and folders underneath with folders, clean, boost, flashpight, screenshot and camera in blue underneath, I dont know how this thing started it didnt used to be there, this is what I DESPISE about these bloody things, they just appear for no reason!! Do you think doing a factory reset will stop it?? I only have some photos that I can back up on this phone, no special docs or anything like like, there isnt even an SD card in the phone. Oh, its such a damned pain, thanks laptopdunce Click to expand... Click to collapse Yeah, it sounds like something you have installed somewhere. Backup what you want to keep and factory reset. If it is something that you installed, that will get rid of it. DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
OK will try that tomorrow, I have had the Dutch T mobile forum on to me to tell me to try the simcard in another phone to see if it is the simcard that is damaged, I dont have another phone here with me, and I cant see how the Sim card can be damaged as I can make calls through it and T mobile tell me that they can see my credit and details on the SIM card, I will try the factory reset tomorrow and get back to you, I cant imagine how I could have downloaded something, as I looked on youtube for these "remove Overlay" vids but when I do that I dont get the window coming up in google play store permissions saying "you have an overlay running" but there are things showing that were not there when I first got the phone only last month. Its only a phone to stay in contact with people I have never used it on wifi except when connected to my laptop router at home. Will let you know what happens tomorrow, thanks laptopdunce
Just one extra thing, should I take out the SIM card from the Alcatel phone before doing the factory reset? thanks laptopdunce