[SOLUTION] Contacts partially syncing with Google account - Samsung Galaxy S8 Guides, News, & Discussion

Just sharing this as I couldn't find any solution anywhere:
I could not get my S8 to sync some of my contacts from my Google account no matter what I tried. I have 500+ contacts, whereas only 460 synced to my device.
To troubleshoot i did the following:
1) I added the contact manually on my phone. I found that this creates a duplicate at contacts.google.com and on other devices.
2) I figured that these contacts should have something in common that makes the phone refuse to receieve them. And i found it:
All contacts that refused to sync with the S8 had a Google+ profile URL attached to them within the contact info.
Deleting the url (http://www.google.com/profiles/12345678901234567890) from the contact info resulted in instant synchronization with the phone!
Went on and did this manually with all my contacts.
This is obviously a bug in the Samsung S8 and S8+ contacts/account sync software. If this helped, or if you have another solution, I'd be happy to hear about it! (Also, thanks button)

se1988 said:
Just sharing this as I couldn't find any solution anywhere:
I could not get my S8 to sync some of my contacts from my Google account no matter what I tried. I have 500+ contacts, whereas only 460 synced to my device.
To troubleshoot i did the following:
1) I added the contact manually on my phone. I found that this creates a duplicate at contacts.google.com and on other devices.
2) I figured that these contacts should have something in common that makes the phone refuse to receieve them. And i found it:
All contacts that refused to sync with the S8 had a Google+ profile URL attached to them within the contact info.
Deleting the url (http://www.google.com/profiles/12345678901234567890) from the contact info resulted in instant synchronization with the phone!
Went on and did this manually with all my contacts.
This is obviously a bug in the Samsung S8 and S8+ contacts/account sync software. If this helped, or if you have another solution, I'd be happy to hear about it! (Also, thanks button)
Click to expand...
Click to collapse
i noticed that yesterday as well. I'll try and report back later. good sleuthing!

jco23 said:
i noticed that yesterday as well. I'll try and report back later. good sleuthing!
Click to expand...
Click to collapse
I've done some more testing, and I just found that adding someone in Google+ adds their profile URL to contact info every time. Removing the URL doesn't remove the contact from Google+.
If a contact gets a URL, they are removed from the phone instantaneous. Removing the URL returns the contact to the phone.
I suspect the Samsung contact software is in dire need of an update supporting Google+ profile URL.
PROTIP: Search for "Profile" in the search bar on contacts.google.com to filter all contacts with G+ URL attached to them.

Thanks for info, I didn't notice that but I have checked and apparently this bug is still present in the latest Oreo beta.

lukas77 said:
Thanks for info, I didn't notice that but I have checked and apparently this bug is still present in the latest Oreo beta.
Click to expand...
Click to collapse
That's just bad news ?

Related

[Q] Duplicate Facebook Contacts

I am looking through my contacts list and I am noticing several of my contacts have several links to their same facebook profile. Since they are Facebook, I am unable to delete them. How can you have several Facebook links to the same Facebook profile? If I unlink them then I have separate entries in contacts.
Did you just download the upgrade to facebook? I had mine working fine and then I downloaded the upgrade which was suppose to fix issue with the syncing timing out. Then suddenly I had 9 facebook contacts for each person it was sync'd too
mterrence5 said:
Did you just download the upgrade to facebook? I had mine working fine and then I downloaded the upgrade which was suppose to fix issue with the syncing timing out. Then suddenly I had 9 facebook contacts for each person it was sync'd too
Click to expand...
Click to collapse
Yes I do have the updated version.
I had the same problem, what I did was unlink both facebook accounts from my contacts, which removed everything facebook related and then just added 1 back.
That was my solution as well, but I'm not relishing the prospect of doing that for every facebook contact I have. Anyone come up with a quicker fix yet?
What he means is to remove the facebook accounts completely from the menu, settings, accounts screen.
Then when you add one back be sure to use the top one that is listed under "Integrated contact accounts." The sync from the new version of facebook does not work properly on our phones for some reason.
Same problem- removing facebook account doesnt remove links
Each contact of mine has 4 "unknown" links that seem to be facebook links. I cant seem to find a way around manually deleting each link one by one. I removed the facebook sync accounts and the facebook contacts still show up and the duplicates are still there. Also when I try to go to display options it says "sim initializing" and stays there. Only if I take out my SIM card and replace it can I access the display options Advice? This also caused my phone to run out of database memory and slow it down alot.

Facebook app

Which app do you advise ? The Samsung integrated in the Social Hub or the official one from the market ?
I come from a TP where I really liked HTC's integration of facebook in Sense. Not too invasive and living quite well with my exchange account
Right now my contacts in my outlook (2011) on my PC are linked with their facebook profile, and so are they in Sense. With my Tab I worry a little bit about putting a mess in a system that has found its balance
Any risk to duplicate contacts if I use the Samsubg app ? Or the Android app ? Will they merge properly with my exchnage contacts ? Stay aside ?
I just dont wnat to make the step to find out after I messed up my contact list (More than 1200 people so clenaing that up would take me a few days....)
Hi I use Facebook from the market and also use one called boo
Sent from my GT-P1000 using XDA App
If it ain't broke, don't fix it.
The built-in one is pretty much for synching only, any actual facebook viewing would need to be done via the browser.
I switched from the built-in SNS client to the official Facebook client and didn't experience any problems.
knightnz said:
If it ain't broke, don't fix it.
The built-in one is pretty much for synching only, any actual facebook viewing would need to be done via the browser.
I switched from the built-in SNS client to the official Facebook client and didn't experience any problems.
Click to expand...
Click to collapse
I haven't installed anything yet Not tryig to fix anything just trying to be sure what I'll do wont create troubles to my contact list
The built-in app is just meant to sync your existing contacts on the phone and match them with facebook friends ? Or it adds all the facebook friends ?
The official app doesnt do this ?
Don't get the account permissions confused if you install the market app. Its annoying to find you gave the stock app permissions that arent on the market app.
Sent from my SGH-T849 using XDA App
Alcibiade said:
I haven't installed anything yet Not tryig to fix anything just trying to be sure what I'll do wont create troubles to my contact list
The built-in app is just meant to sync your existing contacts on the phone and match them with facebook friends ? Or it adds all the facebook friends ?
The official app doesnt do this ?
Click to expand...
Click to collapse
Both versions sync contact pictures etc. The official app gives you the option to sync pictures+status updates with all friends, just those with existing contact entries, or none at all.
knightnz said:
Both versions sync contact pictures etc. The official app gives you the option to sync pictures+status updates with all friends, just those with existing contact entries, or none at all.
Click to expand...
Click to collapse
OK, thanks. To be clear the Samsung one will not offer more and wont let me the choice about what I sync and what i don't sync
Alcibiade said:
OK, thanks. To be clear the Samsung one will not offer more and wont let me the choice about what I sync and what i don't sync
Click to expand...
Click to collapse
Anyone ? Maybe I am making too much fuss about this but I dont wnat to mes up my exchange contact list...
Not 100% sure about this, but I don't think it will mess up any of your existing contacts.
When logging in using the official Facebook app, it will create a sort of 'profile' for all existing contacts -- it won't merge info with the actual contact. You'll see this when you edit a contact, there will be 2 (or more) tabs when editing the contact.
It's like a 'Metacontact' in Trillian wherein it's only a merged 'View' of a contact, but in reality the data is in separate 'profiles'. The Facebook tab is uneditable and will only display info.
The only problem I have so far is that when creating a new SMS, it will display -ALL- contact numbers and e-mail address of contacts, even if the number is exactly the same:
i.e. I have a contact named Bob Smith in my Google, Exchange and Facebook accounts, and they are merged as one account. In the Dialer, all the info is merged into one contact when displaying, but when editing, they are editable in 3 separate tabs.
However when I create an SMS and scroll to find Bob Smith, it displays all contact infos of Bob Smith, even duplicate ones, like if I have his number +123456789 on Google and Exchange and Facebook, it displays 3 same numbers when selecting a recipient.
Edit:
Also, when you sign out or remove the Facebook app, it will delete the Facebook 'profile' of the contact on your contacts list, maintaining the state of the previous contact before you logged in / installed Facebook.
Thanks a lot, that's good to know
I already saw the mess it was having google contacts and exchnage contacts (I usually maintain both... for 1200 contacts!) The worst is for contacts for which I entered only the first name... they happen to be all merged together (Well done samsung... They could have defined a merge key a bit larger than just the name........)
What about when you use the Samsung app ?? Someone knows ?

Picasa/Youtube uploading - Failed to retrieve account information error.

Hi guys,
I've answered the issue in the subject below. PLEASE do not factory reset your phones.
A similar answer has been posted in Google help forums.
----------------------------------
The reason why your factory resets work and after that, you skip any other account information and key in only your google account first is simple.
The first time the picasa upload is invoked, it parses your accounts list for account information to use. If any other accounts are in there, for example, motoblur, htc sense... perhaps even facebook(which was the case in my situation), it won't work anymore.
Solution?
Dont need to factory reset.
1.) Go to your accounts list and remove ALL other types of accounts there and only leave your primary google account there. I also suggest killing all apps using task manager cept those you've ignored(like droidwall etc).
2.) Open gallery and attempt to upload a picture via picasa, you should now see that it's able to show in the drop down list, all your albums.
3.) After a successful upload, which will happen because of steps 1 and 2, go to your account information list and add back your other accounts(facebook, whatsapp and whatever else).
Now you've got picasa uploads working permanently. Youtube should also work automatically(although i never had a youtube problem because my youtube account used in the app is diff from my primary google account used on the phone and for picasa).
Hello. Thanks. I tried your method and it actually worked. However, when I re-added my other accounts, the problem re-occurred. I am currently using Picasa tool for pic uploads and the browser for youtube uploads. Any ideas on how to solve this. I works perfectly with my Galaxy S II.
Do you have more than one Google account to add?
Sent from SGS II
Litening Rom 5
Ninphetamine Kernel 2.0.5
Overclocked frequency 1.6 ghz.
same thing. worked when I removed other accounts, stopped when I added them back
other accounts
Facebook
Twitter
Whatsapp
going to try it! let you guy know!
---------- Post added at 11:09 PM ---------- Previous post was at 10:10 PM ----------
it works! only problem is that once i install the account again the problem continues!
I am having this issue when Dropbox is in my "accounts" list.
I was experiencing the issue, removed all accounts but gmail and was able to send to picasa, added them all back after and again i was unable to.
I changed the email used for facebook to another different than the gmail one and i was able to upload to picasa again.
It seems the issue is with sync accounts sharing the same email/login as gmail.
jsolares said:
It seems the issue is with sync accounts sharing the same email/login as gmail.
Click to expand...
Click to collapse
I had the problem with dropbox. Couldn't upload things to Picasa.
Changed my dropbox email address login (which was the same as my google account email) and voila... everything works now as it should!
Thanks jsolares!
Same account name
Thx for this!
I removed endomodo account, which had same name (using google account) as account used for picasa upload and it works.
So basic advice is to remove/change name of all accounts which have same name as your google account.
Nowadays, facebook account in my xperia neo V with ISC is causing that problem. When I sync it with my FB account, im unable to upload pics to picasa. THAT sucks.
LinkedIn App is the problem
I have a Galaxy Nexus with 4.0.4
I removed all the account and repeated an upload after adding each account.
Right after adding LinkedIn account, the upload started to fail. Removed it and tried again, not surprisingly, it works.
Added twitter, added another google account, etc. No issues.
Ok, let's try again... then it fails. Again, remove the LinkedIn app, it works.
So the problem is the linked in account.
Thanks. it worked
actually it didnt, it stopped working after I added facebook and skype
Please google... Fix this fast!
Does anybody have solution?
flisek94 said:
Does anybody have solution?
Click to expand...
Click to collapse
Google
jastonas said:
Google
Click to expand...
Click to collapse
google can find solution?! no, there have no solution for this issue, it depend on google, without google release fix, we can not fix this issue, unless you lose some account
vary helpful
really helpful
----------------------------------
The reason why your factory resets work and after that, you skip any other account information and key in only your google account first is simple.
The first time the picasa upload is invoked, it parses your accounts list for account information to use. If any other accounts are in there, for example, motoblur, htc sense... perhaps even facebook(which was the case in my situation), it won't work anymore.
Solution?
Dont need to factory reset.
1.) Go to your accounts list and remove ALL other types of accounts there and only leave your primary google account there. I also suggest killing all apps using task manager cept those you've ignored(like droidwall etc).
2.) Open gallery and attempt to upload a picture via picasa, you should now see that it's able to show in the drop down list, all your albums.
3.) After a successful upload, which will happen because of steps 1 and 2, go to your account information list and add back your other accounts(facebook, whatsapp and whatever else).
Now you've got picasa uploads working permanently. Youtube should also work automatically(although i never had a youtube problem because my youtube account used in the app is diff from my primary google account used on the phone and for picasa).[/QUOTE]
robhingston said:
really helpful
----------------------------------
The reason why your factory resets work and after that, you skip any other account information and key in only your google account first is simple.
The first time the picasa upload is invoked, it parses your accounts list for account information to use. If any other accounts are in there, for example, motoblur, htc sense... perhaps even facebook(which was the case in my situation), it won't work anymore.
Solution?
Dont need to factory reset.
1.) Go to your accounts list and remove ALL other types of accounts there and only leave your primary google account there. I also suggest killing all apps using task manager cept those you've ignored(like droidwall etc).
2.) Open gallery and attempt to upload a picture via picasa, you should now see that it's able to show in the drop down list, all your albums.
3.) After a successful upload, which will happen because of steps 1 and 2, go to your account information list and add back your other accounts(facebook, whatsapp and whatever else).
Now you've got picasa uploads working permanently. Youtube should also work automatically(although i never had a youtube problem because my youtube account used in the app is diff from my primary google account used on the phone and for picasa).
Click to expand...
Click to collapse
[/QUOTE]
Not true. As soon as you add your other accounts back the Picasa upload is broken once again. My research says it has to do with your other accounts having the same login credentials as your Google account. As a test, change your accounts in the sync section to an email address other than your Gmail account email address and you should be working properly. This is a band-aid fix however and it's something that Google needs to address as this should NOT be a conflict. Everyone complain to Google for an actual fix to this bug.
Ticket
Has anyone place a request? Opened a ticket we can refer to?
V
There's a bug report at http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=18340
Let's vote this one up everyone! Don't know if it's fixed in jellybean. A bit early to flash those ROMS on my phones yet
Sent from my GT-I9300 using xda app-developers app

[Q] link twitter profile to contact

so i'm following some people on twitter that i already have contact information for on my phone. how do i force the two to merge. when i clink the link accounts button i don't seem to be able to get the two to show up so i can join them. it seems that old contacts who i was already follwing are connected, twitter is syncing okay with them but i can't add anyone new.... thanks.
Sihaz said:
so i'm following some people on twitter that i already have contact information for on my phone. how do i force the two to merge. when i clink the link accounts button i don't seem to be able to get the two to show up so i can join them. it seems that old contacts who i was already follwing are connected, twitter is syncing okay with them but i can't add anyone new.... thanks.
Click to expand...
Click to collapse
It always takes some time before new twitter contacts show up in the people hub. Even forcing an update in the email and account settings won't make them show up.
Sihaz said:
so i'm following some people on twitter that i already have contact information for on my phone. how do i force the two to merge. when i clink the link accounts button i don't seem to be able to get the two to show up so i can join them. it seems that old contacts who i was already follwing are connected, twitter is syncing okay with them but i can't add anyone new.... thanks.
Click to expand...
Click to collapse
Assuming that you've given it a bit of time to update (although mine tends to go pretty quickly), have you tried clicking on "Choose a Contact"? They will be listed under the name they have on Twitter which may or may not match their real name (it probably doesn't or it likely would have picked it up automatically).
Avatar28 said:
Assuming that you've given it a bit of time to update (although mine tends to go pretty quickly), have you tried clicking on "Choose a Contact"? They will be listed under the name they have on Twitter which may or may not match their real name (it probably doesn't or it likely would have picked it up automatically).
Click to expand...
Click to collapse
hi thanks for the help. can't seem to find them with the choose a contact button. ie guy's name is andy s***, his google contact details show up fine, but can't find his twitter details at all. synchronizing twitter doesn't seem to help. i must be doing something wrong somewhere, just can't work out exactly what!
All I get from Twitter is the contact's picture on my Samsung Focus.
I don't see information from Twitter on my Samsung Focus.
Sihaz said:
hi thanks for the help. can't seem to find them with the choose a contact button. ie guy's name is andy s***, his google contact details show up fine, but can't find his twitter details at all. synchronizing twitter doesn't seem to help. i must be doing something wrong somewhere, just can't work out exactly what!
Click to expand...
Click to collapse
Hmm, I'm not sure then. Try to unfollow them on twitter, give it just a bit of time and then refollow them. Also double-check their name on twitter and see if his tweets show up in your people hub.

Problems Syncing Google Contacts on HTC

Hello all,
I have a problem syncing my Google contacts with my HTC One M8 (running Android 6.0). In the past, I have been able to sync the HTC People app with Google (and also link them with data from other apps).
Yesterday, I had to reset my Google account settings. I also cleared the People data, before putting the account settings back and syncing the data. Now it will only sync some of the contacts. It's missing about 190 of my contacts (which are clearly still there on Google). I can find no pattern to the contacts it includes/excludes. I have tried repeating the process - clearing all the data and settings and putting it all back - but I cannot get all of the contacts to appear on my phone any more.
Can anyone tell me how to solve this? Failing that, is there another (reliable) app for syncing contacts data from multiple sources, including Google, Whatsapp, and Skype? Thank you in advance!
Can you verify that missing ppl have either google plus profiles or (birth)dates set? Refer to https://forum.xda-developers.com/pixel-2-xl/help/contact-sync-flashing-8-1-image-syncing-t3715229 ... this seems broken since the 8.1 release but also breaks for non-oreo and non-pixel devices
asc366 said:
Can you verify that missing ppl have either google plus profiles or (birth)dates set? Refer to https://forum.xda-developers.com/pixel-2-xl/help/contact-sync-flashing-8-1-image-syncing-t3715229 ... this seems broken since the 8.1 release but also breaks for non-oreo and non-pixel devices
Click to expand...
Click to collapse
Thanks for posting so quickly - and for directing me to a thread for precisely this issue! I am missing rather too many contacts to go through all of them, but it's definitely not confined to contacts with a G+ profile and/or a date. As you say, the Android version on my phone also pre-dates that of most users experiencing this problem.
It seems there's no clear solution yet, but (from the thread) it seems to be early days. For now, I have manually exported my Google Contacts to a vCard file and imported it to my phone contacts. I guess I'll wait and see if Google comes up with a solution in due course.
karim434 said:
Thanks for posting so quickly - and for directing me to a thread for precisely this issue! I am missing rather too many contacts to go through all of them, but it's definitely not confined to contacts with a G+ profile and/or a date. As you say, the Android version on my phone also pre-dates that of most users experiencing this problem.
It seems there's no clear solution yet, but (from the thread) it seems to be early days. For now, I have manually exported my Google Contacts to a vCard file and imported it to my phone contacts. I guess I'll wait and see if Google comes up with a solution in due course.
Click to expand...
Click to collapse
Deleted my Google account and People app data (again) today. Replaced them and suddenly I am finding ALL my Google contacts syncing again. I don't really have an explanation for why it worked this time but it might be relevant that I also installed the dedicated Google Contacts app this time round.
I solved this problem by deactivating power saver. After a few minutes, Contacts started to sync with my Google account.

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