When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Huawei Nexus 6P's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
Call quality is just fine. However I have a bug where if I start a call on speaker then switch to handset, the mic is muted. Gah!
When you hang up while you were on speaker, do you still here that annoying peep !!!!!!
Sent from my SM-N920C using Tapatalk
Call quality is excellent but on T-mobile, I randomly lose LTE data and only get it back by rebooting the phone. Not cool.
2 Verizon phones here, many callers complaining of the call sounding "muffled" on their end....have found other reports online of the same issue. Pretty good on my end, but apparently not so great on the receiving end.
Google Fi and have had no issues with call quality. Though today I had issues with my proximity sensor not detecting right during a call.
Did the conference call to compare nexus 6 with the 6p. Definitely muffled sound. The other party always complain. So returning this unit, getting another one tomorrow. On t-mobile network.
On Verizon, i get a noticable buzz as my contact is talking and my volume is Medium high or above. on headset. Has anyone else experienced this?
Sounds like mixed results so far. For those that say it's muffled, what are you comparing the call quality to?
airwa1kin7 said:
Sounds like mixed results so far. For those that say it's muffled, what are you comparing the call quality to?
Click to expand...
Click to collapse
My old HTC one m7 lol. Call quality was brilliant on that. Slightly muffled (for other person) on 6p
CeeJayII said:
On Verizon, i get a noticable buzz as my contact is talking and my volume is Medium high or above. on headset. Has anyone else experienced this?
Click to expand...
Click to collapse
With HD calls on T-Mobile I hear static behind every sound. Besides that everything is fine and calls sound great
joedajoester said:
With HD calls on T-Mobile I hear static behind every sound. Besides that everything is fine and calls sound great
Click to expand...
Click to collapse
Mine almost sounds like the speaker is blown out during calls but not when music is played or anything. Also, if I connect Bluetooth during calls or a device other than the phone speaker, the static goes away :-/
I'm getting a very clean call quality on Google Fi. It's much louder on both ends compared to my old 2013 Moto X on Verizon.
As with previous Nexii, the proximity sensor doesn't work properly. Sometimes when ending a call, I take the phone away from my face and notice the notification shade pulled down, because the proximity sensor didn't activate and turn the screen off soon enough.
Also slightly muffled on most calls for verizon.. Only time it's not may be when it's on HD calling with someone who has it..
ohlin5 said:
2 Verizon phones here, many callers complaining of the call sounding "muffled" on their end....have found other reports online of the same issue. Pretty good on my end, but apparently not so great on the receiving end.
Click to expand...
Click to collapse
I posted a fix for this over on reddit. Apparently what is happening is the noise cancellation is interpreting your voice as noise and is attempting to cancel it resulting in a muffled sound. Turning off in call noise cancellation seems to solve the problem. To do this you need to edit your build.prop. The easiest way is to download a build.prop editor. Open it up, locate persist.audio.fluence.voicecall, and change it to false. Save and reboot. Should solve the muffled sounding voice problem.
OneNutShort said:
I posted a fix for this over on reddit. Apparently what is happening is the noise cancellation is interpreting your voice as noise and is attempting to cancel it resulting in a muffled sound. Turning off in call noise cancellation seems to solve the problem. To do this you need to edit your build.prop. The easiest way is to download a build.prop editor. Open it up, locate persist.audio.fluence.voicecall, and change it to false. Save and reboot. Should solve the muffled sounding voice problem.
Click to expand...
Click to collapse
Thanks, I know that's the fix....it just blows that root is required (I could easily do it to mine but my wife has no desire to let me root hers). After experimenting, the easiest "fix" I've found is to just make sure the bottom speaker is more in line with your mouth and that you don't let the phone "slouch" more vertically (resulting in the bottom speaker being closer to your shoulder).
I am on T-mobile in the US... I was getting comments like speak up.. Sound like you are in a tunnel.. It turns out that covering the noise cancelling mic on the back with your shoulder or a pillow etc causes a problem..
It seems like you have to have root to turn off that feature.
But most of the time calls are clear...
I'm switching from my Nexus 6 and so far my reception is better, and my wife says that she can hear me much better than on my old phone. I am using project Fi
Sent from my Nexus 6P using Tapatalk
If you use Bluetooth or actually hold your phone, then you will be fine. It seems that the problems appear when you try to use the phone without hands by placing it on your shoulder and covering the rear noise cancelling mic.
Sent from my Nexus 6P using Tapatalk
****Update 10/27/17: I have received two phones white and black both RMA replacements and I am extremely happy to report they do NOT have either issue. I have an observation to make though regarding the high pitch sound and also why Google may not be approaching this the way we expect. The replacements do have a very very very very faint sound if you put your ear up to the phone. It is so quiet that you would need a dead silent room to hear it. I suspect this is what Google engineers think is going on with our devices and also why the response is lackluster. I will extend an olive branch to Google and admit, I would not replace the phones either if they are just like my new RMA phone. BUT! The issues these users are describing regarding the electronic noise is enough to hear in any area during every call. This is not something you can tune out. I wish you all the best and please let me know if I can help in some way. I don't want to walk away from this knowing how it feels to have that static/issue.****
*******Temporary fix - Turn off NFC******* Please still report this to google using the feedback option inside settings and about phone. *********
I received my Pixel 2 white version and have experienced clicking during phone calls. I have rebooted into safe mode, turned off wifi, bluetooth, always on listening and still experience it.
My wife got a pixel 2 as well and it does not exhibit the clicking sound.
Both phones have a high pitch frequency noise while in phone calls regardless if it is wifi or carrier signal.
I have contacted google support and they have not had any reported issues. Please post here if you have experienced high frequency noise and/or clicking. Here is a reviewer that experienced the clicking as well.
https://www.phonearena.com/reviews/Google-Pixel-2-and-Pixel-2-XL-Review_id4431/page/4
Anyone have advice on diagnosing it?
I ordered both phones from google and use them on T-Mobile.
***Clicking occurs outside of phone calls only when screen is on and unlocked. I have also tried safe mode in addition to airplane mode.***
These are the instructions Google Support gave me.
--------------
We only have the 2 options to get you another device. We can do what we call Advanced Replacement. With this, I send you labels for the original phone and a link to order the replacement. We don't charge you, but there is an authorization hold placed on your payment method until we receive the original phone. This lets you keep using the phone you have while you wait and is usually the faster option.
We also have the option for a Standard Exchange. With this, you send the bad phone back first and when it reaches our warehouse, a replacement is shipped out. This way typically takes 5-10 business days and requires no authorization hold, but you are without the phone during that time.
--------------
Mods, can you change the title to "High-frequency noise & clicking when screen is on and unlocked RMA"
No issues here. Unlocked version using Verizon.
I'm using the unlocked pixel 2 on Verizon and I have experienced both of those issues. The high pitched sound does not happen all the time but the clicking does. So far the clicking is low volume and only noticable during conversation pauses. I hope it's something cured by a software update.
---------- Post added at 05:12 AM ---------- Previous post was at 04:49 AM ----------
One thing to try that might lessen the problem, I noticed that the voice privacy settings was off by default and since I turned it on I haven't noticed the high pitched sound and the clicking was there but less noticable. Could be just a coincidence but let me know if that does anything for you.
weinga16 said:
I'm using the unlocked pixel 2 on Verizon and I have experienced both of those issues. The high pitched sound does not happen all the time but the clicking does. So far the clicking is low volume and only noticable during conversation pauses. I hope it's something cured by a software update.
---------- Post added at 05:12 AM ---------- Previous post was at 04:49 AM ----------
One thing to try that might lessen the problem, I noticed that the voice privacy settings was off by default and since I turned it on I haven't noticed the high pitched sound and the clicking was there but less noticable. Could be just a coincidence but let me know if that does anything for you.
Click to expand...
Click to collapse
I noticed the clicking goes away when WiFi calling. High pitch noise is present at all times except when screen is locked.
I have recorded the sound here. You can also hear the electrical sound as well.
https://soundcloud.com/pwned2owned/click-sound-pixel-2-recorded
soundwave123 said:
I have recorded the sound here. You can also hear the electrical sound as well.
https://soundcloud.com/pwned2owned/click-sound-pixel-2-recorded
Click to expand...
Click to collapse
That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.
I started a thread about this at Google's product forums so that if this is a widespread issue, they can be alerted to it.
https://productforums.google.com/forum/m/#!category-topic/phone-by-google/google-pixel-2/TTCkF_SrlpQ
---------- Post added at 10:55 AM ---------- Previous post was at 10:52 AM ----------
bartolo5 said:
That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.
Click to expand...
Click to collapse
Hopefully this is similar to what plagued the iPhone 8 and can be fixed in an update. It sounds like a very similar issue.
I am experiencing the clicking noise too. It occurs all the time while the screen is on, not just in calls, but its only audible with the phone against your ear. It gave me a headache after a 20min call. It is very noticeable to me. I also hear the high frequency noise during calls if the screen is off.
Android Central also mentioned the clicking noise in their review video.
I have opened a topic on the Pixel support forums. I highly recommend anyone with this issue post there so we can get some attention to this issue.
https://productforums.google.com/fo...!msg/phone-by-google/XuQgtm5dK8I/7SZD7EfxAAAJ
bartolo5 said:
That sounds a bit like interference on the speaker, not something easy to fix in software. I'm getting my P2 tomorrow. I'll report back.
Click to expand...
Click to collapse
Yeah, it never occured to me before to hold the earpiece on my phone to my ear, when not making a call. But I just tried it with my Nexus 4 (that I'm replacing with a Pixel 2). When the screen is on, with my Nexus 4, but not in a call, I hear a static-like noise and an electronicy noise; it is very faint and only audible in a very quiet setting. When the screen is off I hear only the static noise and it seems even more faint. I don't notice anything during calls, because I assume the sound of my caller is far louder and drowns out any background static.
Thinking about it, it seems like any speaker, connected to an amplifier, with the volume all the way up (my usual setting on my Nexus 4) makes static and electronic noises. In my car, if I turn the stereo all the way up, without playing anything, there's quite a bit of noise coming through the speakers. And one is certainly use to hearing the hum of speakers, when a powerful sound system is turned on.
I'm assuming that when the system is on, there is a completed circuit to the speaker, and it is difficult to have a pefectly clean signal. Any surrounding electro-magnetic activity (of which there is a lot in a phone, the power source; the cellular, wifi, and bluetooth radios; probably elements of how the screen functions) would potentially create interference in the voltage on the circuit to the speaker (i.e. earpiece), in essence creating micro-voltages that would cause noise in the speaker. After all, that's all a speaker does, it turns amplitude in voltage into sound (I think, I'm not an expert on this). So tiny random voltages from interfence would create noise of some sort or another.
I wonder if it's almost impossible not to have this effect with a speaker (you'd have to have a perfectly clean power source with no interference and everything connected to the speaker would have to be perfectly shielded).
Anyway, obviously this sort of phenomenon can be more or less noticeable. So I wonder if all phones do this, but it's more noticeable on the Pixel 2 for some reason.
The clicking noise is more interesting, because it's regularity reflects some sort of interference that is not just random interference from other electronic components. It's also curious that a couple people report not having this issue on the Pixel 2--maybe it's there, but much less noticeable?
Anyway, I'll be interested if people replace the device and get another one without the issue.
Goes away when camera is open. Make a call then open camera. Sound is gone.
Can confirm my Pixel 2 also has this clicking + hissing noise. It happens ALL the time when the screen is on, and obviously is a lot more obvious when you are using the phone for a phone call. Has nothing to do with RF cell output because it also happens when using the speaker in airplane mode + wifi. hopefully there's a software fix for this, but it just sound like interference from the circuits into the speaker... Although it's not super annoying it should not be happening.
I am experiencing the same problem as well
---------- Post added at 04:44 AM ---------- Previous post was at 04:39 AM ----------
davwman said:
Goes away when camera is open. Make a call then open camera. Sound is gone.
Click to expand...
Click to collapse
Mine goes away too when the camera is open
I've contacted support and have a replacement on the way. Hopefully it's gone. I don't have much confidence
Can anyone confirm that this does not happen to some degree on all phones?
As I note above, though I never thought before to put the earpiece to my ear when I'm not making a call on my old Nexus 4, after reading this I discovered it also makes static and electronic interference noises when the screen is on. In fact, it's even there, but only very faintly, when it's off. It does not make a ticking sound, though, which I can imagine is more annoying, especially if it is audible during calls.
Anyway, I'm just wondering it it's reasonable to expect there to be no sound like this at all. Maybe it's just more pronounced and obvious on the Pixel 2, but not necessarily unexpected on a smartphone.
Also, are there any more people other than the OP who has a Pixel 2 that does not make the clicking sound (he said his wife's does not, but his does)?
*
[Edit: Okay, I just started setting up my Pixel 2 and I definitely have the clicking sound. I'm officially annoyed. It's only there when the phone is unlocked, not when the screen is on but the phone is locked. Definitely audible during calls.
I do also hear a static noise and some high pitched electronic sounds, when the screen is locked, but it's pretty faint and not significantly different from what I've described on my Nexus 4. So to me the clicking sound is the real issue.]
*
[Edit 2: The clicking sound went away.
I have no idea what caused this, if anything. I factory reset the phone, just so I'd be able to tell customer support I'd already tried that, and it did not help. The clicking was still there. Then I was going through and changing settings--most of which I had done before the factory reset and the clicking sound was still there. The only thing I can think of is that I was disabling a lot of the app permissions. I think I disabled more this time than before the factory reset. I prefer not to allow access to the microphone, location, anything that seems privacy related, if not necessary. So I was even disabling stuff for the Google app and Google play services, which in several instances gave me a warning that the phone might no work properly, but I did it anyway. It was soon after this that I notice the clicking sound was gone.
I tried re-enabling a few things having to do with the micophone (thinking that could create feedback or something), but that did not bring the clicking sound back.
Something else I did that I hadn't done before the factory reset was calibrate the compass. I noticed it was way off in the maps, so I just did the figure eight flipping around motion that maps sometimes prompts one to do to calibrate the compass. That did fix the compass.
Anyway, perhaps the disappearance of the clicking had nothing to do with any of these settings. I'm a bit mystified and baffled. I'd also been charging the phone at the same time.
The high pitched electronic sound I was hearing is also less noticeable. I don't hear it with my ear to the earpiece; but I just discovered it's much more noticeable with my ear to the top back of the phone. I do still hear the faint static noise that I described in the earpiece.
Lastly, this could be totally unrelated, but wondering if the clicking is just from something not being put together correctly, I tapped the phone on the top edge and notice that something sounds faintly loose or like it's ratting in the top of the phone. I don't hear this anywhere else on the phone and it only works by tapping the phone on the side at the top or on the edge of the top. Actually, I can hear something similar, but lower pitched tapping the phone on the bottom. It's more like something vibrating inside the phone, than like something is loose. Perhaps components in the speakers? I assume there are small moving components in the speakers for them to function (or maybe not?). I notice I can provoke a similar sound from the earpiece in my Nexus 4. Anyone else notice this?
Anyway, I hope this is somehow helpful. I suppose I won't be surprised if the clicking sound comes back.]
I just noticed this same hissing sound is heard on recorded videos!
cb474 said:
Can anyone confirm that this does not happen to some degree on all phones?
As I note above, though I never thought before to put the earpiece to my ear when I'm not making a call on my old Nexus 4, after reading this I discovered it also makes static and electronic interference noises when the screen is on. In fact, it's even there, but only very faintly, when it's off. It does not make a ticking sound, though, which I can imagine is more annoying, especially if it is audible during calls.
Anyway, I'm just wondering it it's reasonable to expect there to be no sound like this at all. Maybe it's just more pronounced and obvious on the Pixel 2, but not necessarily unexpected on a smartphone.
Also, are there any more people other than the OP who has a Pixel 2 that does not make the clicking sound (he said his wife's does not, but his does)?
*
[Edit: Okay, I just started setting up my Pixel 2 and I definitely have the clicking sound. I'm officially annoyed. It's only there when the phone is unlocked, not when the screen is on but the phone is locked. Definitely audible during calls.
I do also hear a static noise and some high pitched electronic sounds, when the screen is locked, but it's pretty faint and not significantly different from what I've described on my Nexus 4. So to me the clicking sound is the real issue.]
*
[Edit 2: The clicking sound went away.
I have no idea what caused this, if anything. I factory reset the phone, just so I'd be able to tell customer support I'd already tried that, and it did not help. The clicking was still there. Then I was going through and changing settings--most of which I had done before the factory reset and the clicking sound was still there. The only thing I can think of is that I was disabling a lot of the app permissions. I think I disabled more this time than before the factory reset. I prefer not to allow access to the microphone, location, anything that seems privacy related, if not necessary. So I was even disabling stuff for the Google app and Google play services, which in several instances gave me a warning that the phone might no work properly, but I did it anyway. It was soon after this that I notice the clicking sound was gone.
I tried re-enabling a few things having to do with the micophone (thinking that could create feedback or something), but that did not bring the clicking sound back.
Something else I did that I hadn't done before the factory reset was calibrate the compass. I noticed it was way off in the maps, so I just did the figure eight flipping around motion that maps sometimes prompts one to do to calibrate the compass. That did fix the compass.
Anyway, perhaps the disappearance of the clicking had nothing to do with any of these settings. I'm a bit mystified and baffled. I'd also been charging the phone at the same time.
The high pitched electronic sound I was hearing is also less noticeable. I don't hear it with my ear to the earpiece; but I just discovered it's much more noticeable with my ear to the top back of the phone. I do still hear the faint static noise that I described in the earpiece.
Lastly, this could be totally unrelated, but wondering if the clicking is just from something not being put together correctly, I tapped the phone on the top edge and notice that something sounds faintly loose or like it's ratting in the top of the phone. I don't hear this anywhere else on the phone and it only works by tapping the phone on the side at the top or on the edge of the top. Actually, I can hear something similar, but lower pitched tapping the phone on the bottom. It's more like something vibrating inside the phone, than like something is loose. Perhaps components in the speakers? I assume there are small moving components in the speakers for them to function (or maybe not?). I notice I can provoke a similar sound from the earpiece in my Nexus 4. Anyone else notice this?
Anyway, I hope this is somehow helpful. I suppose I won't be surprised if the clicking sound comes back.]
Click to expand...
Click to collapse
Rattling is likely the ois of the camera
Reported... waiting for feedback... Hold on everyone...anyone with pixel 2 xl can confirm if its also happening on the bigger one?
turn off nfc... temporary work around for the meantime...
For info I don't believe i'm getting this, i've used the unit pretty extensively since i received on Wednesday. I'm in the UK and have the White 64Gb edition.
Wow, this is unacceptable. I am waiting for my Pixel 2 XL to arrive next week, if I have this issue it is going back to Google. For the money they ask you would think they test things like this.