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HI,
Its been like a month i am having this problem with my htc touch2 that it turns off automatically after some random time, and then it doesnt turns on again. Usually it happens when its in my pocket. To turn it on again i have to remove the battery and put in again . Is there anyone else who is also having this problem?
need assistance here
Bad contact between battery and phone? Try to clean it.
battery connection is OK
kuby said:
Bad contact between battery and phone? Try to clean it.
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Click to collapse
HI, the battery connection is OK, itried trouble shooting and it seems OK. However the problem is something else. still not able to figure out.
Any other trick?
khizerjalal said:
HI, the battery connection is OK, itried trouble shooting and it seems OK. However the problem is something else. still not able to figure out.
Any other trick?
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Click to collapse
Have you installed a program that could trigger the reboot? Maybe try a hard reset times when nothing else helps ...
HI, i tried removing all the software that i installed before, and i also tried doing th hardSPL. but problem remains .
You must call the Htc Support to get a new batterie (the problems appear with batterie ref 35H0015-11M)
Soory for my english im french citizen
Actarus37 said:
You must call the Htc Support to get a new batterie (the problems appear with batterie ref 35H0015-11M)
Soory for my english im french citizen
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Click to collapse
HI,
Are you sure that new battery will solve the problem? actually have have gone through a couple of blogs and problem solving discussions over internet and they say that even the battery is replaced, the problem still remains. i am still not sure what the problem is
man your English is Excellent , i am from Sweden, happy neighbor
I've heard that's there a problem with some sim, but it seems that it won't happen randomly then. In this case (some new sim from swisscom), the Touch2 won't turns on.
pedrera said:
I've heard that's there a problem with some sim, but it seems that it won't happen randomly then. In this case (some new sim from swisscom), the Touch2 won't turns on.
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Click to collapse
HI,
thats interesting, i guess there are lot of problems with this cellphone, but in my case i am sure that the sim is good to go. though i will test it with other sims aswell, thanks.
khizer jalal
khizer-jalal.blogspot.com
HI, Itried with diffferent sims, still samee problemmmmmmmmmmmmmmm
this problem is really getting off my nerves now
Don't worry,I had this problem for a really long time before I solved it!
This problem has been proven to be battery-related.The only way out is to change the battery.
Do a little search,and you can find the answer!
Check here: http://forum.xda-developers.com/showthread.php?t=639354
Always have fun!
garret_fun said:
Don't worry,I had this problem for a really long time before I solved it!
This problem has been proved to be battery-related.The only way out is to change the battery.
Do a little search,and you can find the answer!
Check here: http://forum.xda-developers.com/showthread.php?t=639354
Always have fun!
Click to expand...
Click to collapse
its so good to read a positive hope message . I think its a problem with specific manufacture serial numbers as there are a lot of people like me having same problem .
Well I will try changing the battery then. Lets see how it goes. I will post the update after chaging the battery
thanks a lot buddy.
Have a good one.
/ Khizer
[email protected]
WOW. the thread that garret shared is simply awesome and it explains a lot of things. I will definately try the new battery now.
Problem Solvedddd
khizerjalal said:
WOW. the thread that garret shared is simply awesome and it explains a lot of things. I will definately try the new battery now.
Click to expand...
Click to collapse
HI, I have the new battery now. And works perfect. Its 5 days now and now turn off anymore.. Vuhuuu...
hello everybody!! i have the same problem!! i will try to change the batery..but i also have noticed that the phone turns off only when i connect to simple 2G network. When i connect via 3G or H it works fine.
George
I had the problem and I logged a problem ticket with HTC Service center at Malaysia..
Subject: HTC Touch2 Self-Power Off intermittently and unable to power on again via the Power button.
Desc: My Touch2 was purchased on 16-Nov 2009. It experiencing intermittent self-power off problem when phone was left ideal for couple of second! Secondly, the phone was intermittent "freeze" when charging with power adapter. For both cases, the phone cannot be turn on via the Power button. Must perform manual Reset to power on the phone each time. I performed FACTORY Reset 5 times already; disabled the Touch2Flo; disabled ALL auto power off.. yet it did not resolve the problem. [ROM Version: 1.28.707.3 (66092); Radio Version: 3.49.25.05; Protocol version: 61.42t.25.31H]
The service center called and they offered to change the motherboard. I had it changed unfortunately the problem still persist. And worst still the touch screen didn't not respone after a while. I sent to fix and waited for another 2weeks, and changed the 2nd motherboard. I'm been using the repaired phone for past 2monts WITHOUT any intermittent power off issue.. YIPPI!
P/s: My batt Serial No: 1GKA299KQQ4912. Part No: 35H0015-11M. The HTC repair report did not mentioned whether they change my batt nor I cannot confirmed whether it was the "-07M". Anyway, I'm glad that my nightmare is over for now
gooddd
Hey good that you fixed it somehow. At the time i was having that turnoff problem thing, i really felt like ****, but after reading your message, i feel better off
I start to hate HTC. %80 o HTC having same problem around
Yeah man...so truee...But after battery replace, it works perfect
khizerjalal said:
HI,
Its been like a month i am having this problem with my htc touch2 that it turns off automatically after some random time, and then it doesnt turns on again. Usually it happens when its in my pocket. To turn it on again i have to remove the battery and put in again . Is there anyone else who is also having this problem?
need assistance here
Click to expand...
Click to collapse
u must have installed srs hd wow... remove that and insted use hd tweak to increase volume...srs hd makes the error///
okay everyone thank you for your time here is whats going on and yes i have googled the problem to no avail thats why im here i have a tmobile htc sensation 4g the wifi turns on works then shuts of i turn it back on and it crashes my phone so im guessing its a software issue something conflicting with something else but not sure could anyone help the phone is stock not rooted no s-off
light0070702 said:
okay everyone thank you for your time here is whats going on and yes i have googled the problem to no avail thats why im here i have a tmobile htc sensation 4g the wifi turns on works then shuts of i turn it back on and it crashes my phone so im guessing its a software issue something conflicting with something else but not sure could anyone help the phone is stock not rooted no s-off
Click to expand...
Click to collapse
there is not much you can do
just use factory reset from settings
need help wifi
rzr86 said:
there is not much you can do
just use factory reset from settings
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Click to collapse
i have been searching everywhere it has to be software cause it crashes my phone i had it rooted on stock ics flashed the factory ruu wifi came back for a little bit then back to the same problem
light0070702 said:
i have been searching everywhere it has to be software cause it crashes my phone i had it rooted on stock ics flashed the factory ruu wifi came back for a little bit then back to the same problem
Click to expand...
Click to collapse
surely it is a software issue?
did you check the antenna if it sits correctly?
i believe
rzr86 said:
surely it is a software issue?
did you check the antenna if it sits correctly?
Click to expand...
Click to collapse
i think its software related cause one minute it works perfect the next with out any move ment at all phone freezes hums through speakers and crashes the phone i would post the crash log but dont know how too and yes i have checked the antenna
light0070702 said:
i think its software related cause one minute it works perfect the next with out any move ment at all phone freezes hums through speakers and crashes the phone i would post the crash log but dont know how too and yes i have checked the antenna
Click to expand...
Click to collapse
its not software it never is , i also had this problem , have u droped ur phone lately hard or soft in bed (any bymp) happened ?
nope
Harbir said:
its not software it never is , i also had this problem , have u droped ur phone lately hard or soft in bed (any bymp) happened ?
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Click to collapse
since the wifi issue the phone has just been a charging phone thats it i use it to charge my batteries since i dont like the heat issue of charging my htc amazed 4g but even before that ive had no issues with the phone when i try to activate the wifi sometimes it will stick to the turning on message sometimes it will turn on and work but later shut off then when i go to turn it back on it will crash the whole phone i wish i could retrieve the error log to post it but i do not know how too
how did you fix the issue
Harbir said:
its not software it never is , i also had this problem , have u droped ur phone lately hard or soft in bed (any bymp) happened ?
Click to expand...
Click to collapse
how did you manage to fix the issue in your phone
light0070702 said:
since the wifi issue the phone has just been a charging phone thats it i use it to charge my batteries since i dont like the heat issue of charging my htc amazed 4g but even before that ive had no issues with the phone when i try to activate the wifi sometimes it will stick to the turning on message sometimes it will turn on and work but later shut off then when i go to turn it back on it will crash the whole phone i wish i could retrieve the error log to post it but i do not know how too
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Click to collapse
this was the same beginning i had ,then after a while it died permanently
light0070702 said:
how did you manage to fix the issue in your phone
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Click to collapse
my phone screen got broken by accident ,and i got the screen from on-line and send it to a local (not htc) mobile repair shop . he disassembled it and re assembled it and then after reassembling the WiFi started to work , i asked him how he said the WiFi connectors might have gotten loose while phone has dropped and while reassembling he might have connected them properly again ,i lot lucky
it might be that you need a new back piece
so would you sugest taking the phone apart
Harbir said:
this was the same beginning i had ,then after a while it died permanently
my phone screen got broken by accident ,and i got the screen from on-line and send it to a local (not htc) mobile repair shop . he disassembled it and re assembled it and then after reassembling the WiFi started to work , i asked him how he said the WiFi connectors might have gotten loose while phone has dropped and while reassembling he might have connected them properly again ,i lot lucky
Click to expand...
Click to collapse
sorry for the really delayed responses so im just throwing sheets in the wind here do you sugest i take apart the phone and check connections????????
Just bought Galaxy S6 yesterday... woked fine until 3 hrs later it jus seems to reboot randomly....like maybe once an hour ...or twice ,,...even 3x's ....woke up this morning my phone was off.... can someone help...I am a medical courier and dependent on my phone to work at all times no problem....to deliver patients medications at any given time.....I cant be at work trying to update my work deliveries on my phone if it keeps resetting...Not what I expected from Samsung's Galaxyyy s6
any helpful info would be appreciated thanks.
Factory reset the device. If that doesn't help, your device is probably faulty and you should return it.
djhectik707 said:
Just bought Galaxy S6 yesterday... woked fine until 3 hrs later it jus seems to reboot randomly....like maybe once an hour ...or twice ,,...even 3x's ....woke up this morning my phone was off.... can someone help...I am a medical courier and dependent on my phone to work at all times no problem....to deliver patients medications at any given time.....I cant be at work trying to update my work deliveries on my phone if it keeps resetting...Not what I expected from Samsung's Galaxyyy s6
any helpful info would be appreciated thanks.
Click to expand...
Click to collapse
just like the one before me said....do a factory reset..because i have been using the device for 3 weeks and no reboots at all...
I'm jus gonna return
Went to store this morning did factory reset...and still does it ...so I'm jus gonna return it .I don't have time for this....thank u for the advice...
Its a wifi issue, there are a lot of people with your problem, try FXR en WiFi Fix. It Doesn t work for me but maybe you are more lucky.
??
Sodry to sound like a newbie but can u explain
djhectik707 said:
Sodry to sound like a newbie but can u explain
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Click to collapse
I just Know that is an issue related with wifi, but I am a noob here too. Sorry.
random rebbots here too
Benruk said:
I just Know that is an issue related with wifi, but I am a noob here too. Sorry.
Click to expand...
Click to collapse
no this one is a different problem, it rebots without wifi on , i tried everything but nothing helped me
here is a link that recorded
https://www.youtube.com/watch?v=IsOAGhZvq84
phone freeze and than reboots , no root no installed apps exept viber , to me its a factory problem, but since i doesnt have any warranty,becouse i live in Balkans and my phone is with europe warranty im waiting for 5.1.1 rom to see if that helps
fisunik said:
no this one is a different problem, it rebots without wifi on , i tried everything but nothing helped me
here is a link that recorded
https://www.youtube.com/watch?v=IsOAGhZvq84
phone freeze and than reboots , no root no installed apps exept viber , to me its a factory problem, but since i doesnt have any warranty,becouse i live in Balkans and my phone is with europe warranty im waiting for 5.1.1 rom to see if that helps
Click to expand...
Click to collapse
You should try a hard reset and never turn wifi on. I have random reboots and freezes too (even with wifi off) and that solved to me.
Benruk said:
You should try a hard reset and never turn wifi on. I have random reboots and freezes too (even with wifi off) and that solved to me.
Click to expand...
Click to collapse
So i should hard reset and no wifi. And than the phone works
fisunik said:
So i should hard reset and no wifi. And than the phone works
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Click to collapse
Yes, it works for me. [emoji1]
Benruk said:
Yes, it works for me. [emoji1]
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Click to collapse
So you are using internet only with 3g no wifi at all
fisunik said:
So you are using internet only with 3g no wifi at all
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Click to collapse
Yes, now i am waiting to try with the next update. I hope will be fixed soon.
Benruk said:
Yes, now i am waiting to try with the next update. I hope will be fixed soon.
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Click to collapse
Thanks you my pal. Ill try tomorrow in the morning hope that my reboots stop.because i wanted to brake my new s6 into peaces.it mad me nervous
fisunik said:
Thanks you my pal. Ill try tomorrow in the morning hope that my reboots stop.because i wanted to brake my new s6 into peaces.it mad me nervous
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Click to collapse
Let us know what happens... I'm getting terrible signal and I've had several soft reboots... SM-G920I
I have already returned twice and this one has the same bad signal problem and now it's been rebooting itself..... Missing my Galaxy S5 real bad now
Benruk said:
I just Know that is an issue related with wifi, but I am a noob here too. Sorry.
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Click to collapse
Kjc99 said:
Let us know what happens... I'm getting terrible signal and I've had several soft reboots... SM-G920I
I have already returned twice and this one has the same bad signal problem and now it's been rebooting itself..... Missing my Galaxy S5 real bad now
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Click to collapse
with wifi turned off same problem nothing happened, phone rebbots during searching the web, during talking, same sh*t,
after hard reset during changing language it reboots 2 times, so with my ugly phone there is no problem with wifi but its a problem with cpu or ram vs rom.
fisunik said:
with wifi turned off same problem nothing happened, phone rebbots during searching the web, during talking, same sh*t,
after hard reset during changing language it reboots 2 times, so with my ugly phone there is no problem with wifi but its a problem with cpu or ram vs rom.
Click to expand...
Click to collapse
Are you on the latest firmware for your region? What about cell signal? Did you install any apps after reset? I'm still trying to figure this phone out... I've been with Samsung 4ever and really want this phone to work right! But might have to cut my losses and go back to my S5
Benruk said:
Its a wifi issue, there are a lot of people with your problem, try FXR en WiFi Fix. It Doesn t work for me but maybe you are more lucky.
Click to expand...
Click to collapse
I don't think it's a Wi-Fi issues becuz I am facing the same exact problem, and I'm getting a replacement device too. Becuz it happens even when Wi-Fi is turned off. I think it has to do with the phone can't handle heavy loads when it's doing alot of multitasking the ram management is horrible real bad.
timnyce said:
I don't think it's a Wi-Fi issues becuz I am facing the same exact problem, and I'm getting a replacement device too. Becuz it happens even when Wi-Fi is turned off. I think it has to do with the phone can't handle heavy loads when it's doing alot of multitasking the ram management is horrible real bad.
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Click to collapse
yap triend no programs just stock, no account no wifi but same sh1t, it does same reboots
fisunik said:
yap triend no programs just stock, no account no wifi but same sh1t, it does same reboots
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Click to collapse
Yea it's just Samsung fault that's all. The only reason I am returning mines though is becuz I rooted it and tripped Knox and now they have came out with a method to root without tripping Knox lol so I am going to get a different one with Knox back to 0x0 but as for the random reboots only Samsung can fix that issue with a software update and don't hold your beath. Because only some devices are getting update which is so stupid.
Hi Guys /girls.
Just got an S7, brand new on O2 (UK). I usually root my phones but haven't touched this as it's quick enough and I don't want to play around with it until the warranty ends.
In the past few days the phone has been freezing, then it will turn off, sometimes restarting entering a bootloop. It will come back on for a minute or two, then repeats.
At the moment it is working following a forced restart but not sure if this will last. Has anyone else had these issues? Or does anyone know what it could be? Going to get it swapped anyway just to make sure but I can't understand the cause. Thanks in advance
Had the same issue this moth, send it to warranty it will only be worse over the days. Samsung replaced my mbo and now everything is ok
Getting worse.... Trying to get it sorted with O2 is an absolute joke, their customer service is disgusting. Been into two stores and on the phone to them twice and they're not simply swapping it for me.... I haven't even had the device three weeks
richyharrison04 said:
Getting worse.... Trying to get it sorted with O2 is an absolute joke, their customer service is disgusting. Been into two stores and on the phone to them twice and they're not simply swapping it for me.... I haven't even had the device three weeks
Click to expand...
Click to collapse
Contact Samsung on twitter, they offered to send a courier to my house free of charge to collect mine and fix the pink dot problem
*Detection* said:
Contact Samsung on twitter, they offered to send a courier to my house free of charge to collect mine and fix the pink dot problem
Click to expand...
Click to collapse
Thanks mate. They have just said they're sending out a new one tomorrow... Fingers crossed!
richyharrison04 said:
Thanks mate. They have just said they're sending out a new one tomorrow... Fingers crossed!
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Click to collapse
Nice one, good luck
New phone arrived. Definitely more responsive with a better battery life than the first one..
However it froze and restarted this morning....hoping it's a one off.
richyharrison04 said:
New phone arrived. Definitely more responsive with a better battery life than the first one..
However it froze and restarted this morning....hoping it's a one off.
Click to expand...
Click to collapse
Are you using anything the same as with the last one, like a MicroSD card or headphones etc?
Anything that is common between the two phones?
Same app that might be doing it? Maybe a restore from a Google backup when you first boot up reinstalling a buggy app?
Did you upgrade firmware to the latest version? It might be a software bug.
Seems fine now cheers guys. Auto frmware updates (x2) were done last night....must have been a one off. Definitely won't be rooting this device like my older phones!
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
same issue for me too please help
i have the same problem...ziocan...
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
DtwoK376 said:
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
Click to expand...
Click to collapse
This is starting to get interesting. If you have any updates, please let us know.
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
DtwoK376 said:
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
Click to expand...
Click to collapse
That's super interesting to me. Do you know when it happened to you? It really feels quite coincidental to have this happen to a few people.
It happened just 2-3 month ago. First I wasn't able to turn the phone on cause of the WLAN issue. Cause my phone space was locked I wasn't able to authorize myself cause of the disabled connection. After a few tries I put my Sim card inside the phone, and it connected and I could authorize and disable this memory lock. But afterwards it never worked again with my sim card. It seems like it wouldn't even recognize my Sim Card. No Pin question or symbol at the upper front of the display. Nothing. It's really werid and annoying, that something like this happens. I can't believe that it's hardware related.. How would it be possilbe that it's hardawrare related and whe have suddenly the same problems nearly the same time...
I should note that my wife has had her screen replaced before (she dropped the phone and it basically cracked all over). Have you replaced yours?
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
DtwoK376 said:
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
Click to expand...
Click to collapse
I'm wondering if it will be a more widespread problem. I'm going to try and get in touch with HTC and see what they have to say. Will update if I hear back from them.
Okay, that would be great. But I don't have high expectations that they'll answer. Due to the fact that they have stopped there smartphone section for now and no more official updates and stuff like that.
But let's hope die at least...
I have exactly the same issue. It happened yesterday. It was just there, sitting on my desk, one minute it was working and I was checking my e-mail, the next one it was not. The phone now detects no SIM card and if I try to enable wi-fi it just hangs in "enabling" status for some time until it gives up and disables it again. I am not 100% sure, but I think I also had a short time in which wifi was no longer working and the SIM connection still was, I remember seeing the 4G logo and maybe I even browsed the internet for a short while. By the way, I have not replaced my screen. Now I know that I can probably spare myself the hassle of doing a hard reset.
It is really suspicious that this weird problem is happening to several people within a short time frame. It would be cool to hear if HTC has anything to say, but I am also not expecting anything from them now, especially for a phone which is out of warranty.
In case it can help, as the author reported, bluetooth still works and it is possible to connect the phone to the internet using bluetooth tethering on another phone (the good old M8 helped here ). This doesn't solve the issue, but is much better than nothing, most apps will work and it is easier to make a controlled migration to another phone.
Any news here?
Same issue here!!! Help!!!
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
Same issue here!!! Help!!!
I have the same issue with a U11+ bought in Germany (I know, other model but hey). I have tried using the other sim slot and using another (definitely working) sim. WiFi doesn't work either. My phone has no visible damage (not even scratches) and no parts were replaced. I can't remember it ever getting wet either. For me it stopped working on 2. of September.
Sorry guys. HTC were really slack at getting back to me, and unfortunately they want me to send the phone in to get it inspected. I know it's out of warranty and since my wife is well and truly into her Huawei P30, this phone is unfortunately going to just have to remain this way. Sorry for not having any better info.
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
[email protected] said:
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
Click to expand...
Click to collapse
It seems there's no way without replacing hardware to fix it. But if we don't know what causes this error we cannot proceed.
I tried the same things as you did. Also unlocked bootloader. My device is starting but I cannot proceed to the main menue cause of no internet connection. I'd love to try a custom rom. That's the only thing missing.
Also if the phone is rooted there are WIFI Error fixing apps and check.
I have bought myself a OnePlus 7T pro MClaren edition and I'm really happy with it. But also I don't want to accept that the htc just died from nothing.
Same issue here, happend a few months ago and after a week the phone started working. Now again no SIM detected and wifi won't connect.