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I swear, today's BS at the Sprint store has me engulfed in fumes! Last week, i ask to have a white Note 2 ordered as I wanted to pay the full retail value. Had a good chat with the sales rep(long time friend), and took care of me accordingly. Due to the late order, this was last week Thursday, said the phone would be in today and to come by then. No problem, waited patiently.
Walk into the store today and ask for my phone. Was told only one shipment came in and there's no white N2's to be seen with my name on it. The girl rep told me, I'd be notified once the phone arrived. Said, np and waited patiently again. Hrs go by till about an hour ago. Call, girl rep says phone is here. I'm like wtf, why wasn't I notified!! Then im told to bring all the payment upfront or no phone, on top of the ***** telling me she was confused about everything and couldn't help me!! FACEPALM...
Called up Sprint and *****ed about it all. Ordered the phone, through the billing 1-800 number and had it over night shipped. The helpful lady waved the $35 activation fee, along with the $12 shipping fee. Even though it was nice, i feel like a better discount could have been given. When you spend $700 ++ on the phone followed by 12yrs of customer loyalty, you'd think that sprint would throw in a phone case w/10%-15% off my phone purchase...!
Sent from my Galaxy Nexus using xda premium
the last time i tried replacing my nexus s 4g (after having dropped it and cracking the screen), asurion offered me a different phone because they had none at hand that very moment. i would be okay with this IF it was an upgrade from my phone, but they tried giving me some LG phone that was anything but an upgrade spec & feature-wise. turns out the lady was offering that phone to me only because their highest priority was to have a phone to me by the next business day. i told her waiting an extra business day to get the same phone was no problem... got a replacement 2 days later ::rollseyes::
Closed
Wrong section.
Could anyone confirm how long it takes Google to process a refund?
I've returned my nexus 5 for a refund within the 15 day return window.
Google received it on 25th November (when it was signed for at their end) and I'm still waiting for my refund.
If you returned yours, how long did it take for you to actually get your money back - in your bank?
Sent from my HTC One using Tapatalk
With in 14 Business days of them receiving your return
Don't forget they were closed over thanksgiving for probably the 2 days and with the volume of doa returns mixed in with I changed my mind returns there may be a bit longer wait you are only at the 8 Business day mark so give it another week or so you should have your refund
Robert Hodgson said:
With in 14 Business days of them receiving your return
Don't forget they were closed over thanksgiving for probably the 2 days and with the volume of doa returns mixed in with I changed my mind returns there may be a bit longer wait you are only at the 8 Business day mark so give it another week or so you should have your refund
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I'm in the UK though. Don't think they had reason to close here.
Did you get your refund within the fourteen days?
I'm just looking for time frames really. I've never had a refund for anything take this long before.
The status in Google wallet shows as pending.
Sent from my HTC One using Tapatalk
It can also take a few days to show up in your account once the financial institution gets the money back From Google
Refunds always take a little longer every where these days
Took me over a week from day phone was delivered to Google to the day the refund showed up in my account.
Sent from my XT1053
I ordered my OPO yesterday around 21 hours ago, and my order status still says processing.
How was your order process like, and do you guys know when it might ship?
My order took around 55 hours before it was shipped. I'm in Washington, but mine was shipped via USPS Priority (2-day) and I got it on time. Super straight forward for me.
It's normal for the status to say processing for a while, in some cases it actually stays that way until the device is delivered. My personal experience was that update ordered last Friday, the status remained as process until Monday or Tuesday, then it changed to complete. The device was actually delivered to Illinois on Wednesday. Now I'm waiting for it to be forwarded to me in Australia.
Sent from a crappy Samsung because my Evita died
Got mine today. Order status said "processing" for about 5 days. Then it changed to completed and took about 2 days to get to me. I'm in Europe, express delivery. Was shipping was faster than advertised and the delivery guys (dhl) were fantastic. Got a text this morning saying the package was in transit and I should give then a call if I wasn't planning on being at the address I gave them. Did and they gladly went where I was at the time.
So all went well.
It has been atrocious...
I ordered my phone last Thursday 17th July with 'Express Delivery' and it was on 'processing' until the 23rd July. I still haven't received it yet even though DHL have had the delivery label since Friday 18th July and are waiting on instruction from OnePlus to collect the item for delivery to me. I'm not getting any response from them via their ticket system so I'm waiting until Monday and if it's not here by then I'll be filing a complaint via PayPal for my money back.
The kicker is I've heard of people ordering on Sunday 20th July and getting their phones on the 22nd with 'Normal Delivery'
An absolute farce
Ordered two weeks ago on a Friday. Finished processing on a Monday night, arrived Wednesday morning. From California to new York
Sent from my One using Tapatalk
Mine has been processing for 45 hours now. I don't think I'll be receiving the device for a while...
OK, so my order changed to ship. It was shipped yesterday night with priority mail. From California to Atlanta. It should get here on Saturday.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
It was very quick for me, I ordered on the 15th of July, got the email that it has been shipped on the 17th and actually got the phone the very next day, a day earlier than the expected delivery date on the USPS website.
EddyOS said:
It has been atrocious...
I ordered my phone last Thursday 17th July with 'Express Delivery' and it was on 'processing' until the 23rd July. I still haven't received it yet even though DHL have had the delivery label since Friday 18th July and are waiting on instruction from OnePlus to collect the item for delivery to me. I'm not getting any response from them via their ticket system so I'm waiting until Monday and if it's not here by then I'll be filing a complaint via PayPal for my money back.
The kicker is I've heard of people ordering on Sunday 20th July and getting their phones on the 22nd with 'Normal Delivery'
An absolute farce
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They've just (finally) replied to my email and are looking into what's taking so long...I won't hold my breath
i have ordered mine on 19.07., then i had 2 days pending shipment on order
on monday 21.07. when i woke up order said processing
yesterday around 19:15 CET i got mail that my order was shipped, and got tracking number to see where my mail is
so that leaves in total 6 days until shipment, 2 days pending, 4 days processing, and ETA for delivery is 29.07. in address i want
so just be patient, you will get your device, and also, some users reported that they got their device while order was still in processing
if you want answer about your order, submit a ticket and ask what is the sitaution with your order, is it shipped, or still in processing
dev0lver said:
i have ordered mine on 19.07., then i had 2 days pending shipment on order
on monday 21.07. when i woke up order said processing
yesterday around 19:15 CET i got mail that my order was shipped, and got tracking number to see where my mail is
so that leaves in total 6 days until shipment, 2 days pending, 4 days processing, and ETA for delivery is 29.07. in address i want
so just be patient, you will get your device, and also, some users reported that they got their device while order was still in processing
if you want answer about your order, submit a ticket and ask what is the sitaution with your order, is it shipped, or still in processing
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The issue I have is that DHL are waiting on OnePlus to tell them to deliver it. They've had the initial order submission since last Friday but won't send it until told to. And this is 'Express Delivery' as well...
Apparently my order is being 'expedited' but they don't know how long it'll take so can't give me a delivery date yet
Hope this doesn't come off too much as trolling, but the contrast between what I'm reading here, and my own experience ordering domestically (in China), is comical.
I had the phone in my hands less than 24 hours (22 maybe?) after clicking "buy" on their website.
No invites. Although they do limit buying to Tuesday and Friday mornings @10am, so I had to do the order from work.
One of the handful of benefits of living in China, I suppose...
Sent from my One using XDA Free mobile app
tobin_o said:
Hope this doesn't come off too much as trolling, but the contrast between what I'm reading here, and my own experience ordering domestically (in China), is comical.
I had the phone in my hands less than 24 hours (22 maybe?) after clicking "buy" on their website.
No invites. Although they do limit buying to Tuesday and Friday mornings @10am, so I had to do the order from work.
One of the handful of benefits of living in China, I suppose...
Sent from my One using XDA Free mobile app
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you have just answered to yourself
you live in CHINA, where you can buy that phone normally, we live in rest of the world where we need invite and mail forwarding systems to get the phone delivered to us
because of that you got phone in 1 day
I ordered on a Monday, it didn't say shipped until Tuesday night and it was delivered on Thursday with a signature confirmation with USPS.
I was very happy with the shipping and also with the device
Sent from my One using XDA Premium 4 mobile app
Woot! The phone is getting delivered in a few hours. I reeeeally hope I don't get the yellow screen problem...
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Mine arrived this morning after OP rearranged my delivery. Just need to get a SIM adapter for my nano sim
Sent from my HTC One_M8 using XDA Premium 4 mobile app
VG order process so far
So far my order has been very smooth ... received my invite at around 2pm EST on7/24; ordered at around 9pm EST on 7/24; was in processing until around 9-10pm CA time 7/25 (guessing a little here); left LA at 11pm CA time on 7/25. Shipped Priority Mail, sig. conf. (altho I have heard USPS doesn;t actually get a sig.? .. anybody confirm either way?)
So I have to say VG so far .... and WAYYYY better than the N4 fiasco. I know people have really been down on the invite system, but it does some good things too and it is Ok as I am reasonably patient and have a working phone so it's all good .... cheers
Anybody from Austria?
I bought my on 29.07.2014.
It took one day to come to the state Processing, but till know there has nothing changed.
Should it change to Shipping completed or on some countries it just switch to Completed when it was transfered to the local transfer Business(DHL or Post.at)?
So I bit the bullet and decided to wrap the Note9 and found that only SlickWraps lets you buy wraps for the sides of the phone. So went ahead and ordered them on the 8th of this month.
At this point the order has not changed status at all. They are also not responding to any customer tickets. Nothing, it's like there's no one home.
I was wondering if anyone else got anything from them, and if you did, how long did it take you to get it?
They are SLOW during their sales. I too bought 3 skins this time during their 70% off sale. The last time I bought during a sale, I didn't receive my items for 3 weeks. I emailed them and like you got nothing for a while. Eventually they did let me know that during and after a site sale their shipping and email response times are longer than usual. Hope this helps.
I should have learned my lesson from last time this big sale happened. My order that was placed on the 8th is still waiting to be arrived at a USPS facility. Label created only. My second order placed the on the 9th still has no shipping label created.
This will be the last time I order from them at all. Sale or no sale. They don't even respond to emails. Small operations. Mom and pop-like operation from the looks of how they're running things. Dbrand is not much better than them in this regard. I think skins are dead to me because of the selling experience as a whole.
roaduardo said:
I should have learned my lesson from last time this big sale happened. My order that was placed on the 8th is still waiting to be arrived at a USPS facility. Label created only. My second order placed the on the 9th still has no shipping label created.
This will be the last time I order from them at all. Sale or no sale. They don't even respond to emails. Small operations. Mom and pop-like operation from the looks of how they're running things. Dbrand is not much better than them in this regard. I think skins are dead to me because of the selling experience as a whole.
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Least you got some movement. I'm still in processing. And I completely agree with you, this makes me never want to buy a skin again.
I should have learned my lesson the first time.
I ordered some during the holiday season and like another user stated took about 3 weeks to get to me. Understandable during the holidays. Now I have placed an order and have not heard anything for over a week.
Last time I order from them. I could care less they are made in the USA. Make them in China and ship them out sooner.
I ordered mine on the 5th of this month and is still processing. I emailed them and 3-4 days later they emailed me back stating that during their sales they get behind but assure me that once my order is complete I will receive a tracking number. Going on 2 weeks already.
Very annoying. Last time I ordered, took 4 days to receive item. I think this will be the last time I order from SW
apatcas said:
So I bit the bullet and decided to wrap the Note9 and found that only SlickWraps lets you buy wraps for the sides of the phone. So went ahead and ordered them on the 8th of this month.
At this point the order has not changed status at all. They are also not responding to any customer tickets. Nothing, it's like there's no one home.
I was wondering if anyone else got anything from them, and if you did, how long did it take you to get it?
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Not in the US so my usual shipping is 2 weeks if I order from them. Currently waiting for 2 orders. First order made March 17. Second order made March 29. Guess what? My March 29 order got tagged as shipped last April 3. March 17 order? Got tagged as shipped last April 17. The problem is I still order from them. Oh well. I'll just have to wait, i guess.
Sent from my SM-N960F using Tapatalk
I ordered a gray and pink 256mb flip 3s on 8/13. A few weeks ago got an email stating a 30 day delay which I read was more that the phones haven't shipped yet and its been 30 days.
My estimated delivery has always been 9/21. Well I just got a new email stating phones are delayed with no new shipping date available. My 9/21 date is now gone from my app and only shows order date of 8/13.
Anyone else get delayed? I kind of wish I got the black and just skinned it to change up colors.
That's strange. What market are you in? I ordered the 256gb gray one on the 15/08. Received it on the 10/09. I'm in the UK.
A 30 day delay could mean the beginning of October (~ 10/8). Typically, they mean business days.
The release was 8/27, so the actual order date only matters for your place in line when they become available. The estimate also relies on every shipment being as large or larger than predicted.
Realistically, I ordered a (whatever) white Note 20 Ultra that looked really nice the whole four times I saw it without a case. One of those times was when taking it to be repaired because the adhesive under the glass magically began to peel and the other was when I sent it in for a trade-in. I got black this time.
I ordered mine on the 16/9, and it arrived on 17/9... I didn't even know stock shortages were a thing for this phone.
Of course they added the 'free watch' offer on the 17th, so I'm now having to go through the process of returning this day-old phone and ordering a new on just so I can get the offer, and there's probably going to be a shortage now..
I'm in Egypt. I ordered my phone from Samsung on 15/08 and was supposed to be delivered by the 7th of September. My phone was delayed for a week, then, Samsung decided to ship the phone without the gift leather case and without the 1-year accidental screen damage replacement card.
They sent an email stating that the gifts will be delayed for two weeks, however I received my phone yesterday.
D4rk4 said:
That's strange. What market are you in? I ordered the 256gb gray one on the 15/08. Received it on the 10/09. I'm in the UK.
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California, USA. Maybe has to do with the pink color delayed.
nirurin said:
I ordered mine on the 16/9, and it arrived on 17/9... I didn't even know stock shortages were a thing for this phone.
Of course they added the 'free watch' offer on the 17th, so I'm now having to go through the process of returning this day-old phone and ordering a new on just so I can get the offer, and there's probably going to be a shortage now..
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What carrier was offering the free watch?
Update this morning. Order when from customizing to created and cancel button gone. Now 10 minutes later order is now "in process". Might be getting soon?!
And its shipped! Just got notification earlier this evening. Will be here in 2 days. Very excited.
Well...2day via fedex is a bust. "Potentially delayed" and stuck at the local fedex about an hour away...was suppose to arrive yesterday, no new delivery date posted. Samsung did offer an additional 5% off order once it delivers so that is good.
I've had 10 delays from this same fedex in the past, one being a month long fiasco. So I am not expecting my flip 3's anytime soon.
Worst case scenario I will just pick up the black flips at best buy or tmobile next week and call it a day.
I picked up the black one in store.