Related
will be on phone with AT&T in the morning or via chat with them. I have no access to my mobile data. no explanation, just stopped working. went into my settings for both SIM cards as I have data on both actually, but SIM 1 is the primary one and designated one. Switching settings made no difference. Had it look for network automatically says it's joined already but it's not. no connection, no internet, no Google now, email, nothing. confirmed with AT&T that my data plan is not messed up and still on my account. Was driving and it was end of night so rebooted phone, did not resolve, going to call tomorrow. (As if I have the time but I missed messages I needed to deal with on my break that came in personal email that can't be accessed at work). any suggestions with APN settings I might be missing or something? This is random and weird. Unless somehow data has an outage but you'd think the rep would have told me that. But this needs to be resolved! Don't know if it's AT&T or a phone setting.Was working fine until this morning! Love the phone! anyone? BTW: I just logged on to my account and have an idea: My SIM 1 is from my Note 3 but my account is reflecting that my device is now showing as unknown, so I wonder if this is what is going on. hmm. I'm still getting phone and text messages though. I guess I'm just going to register my SIM 1 now over too as well. maybe that's the issue. my SIM 2 is fully registered to the Pure XL. I guess I'm going online chat tomorrow again. Also, 4G is not showing up now as an available option under network choice either. So I wonder then if it's an outage issue but it's almost midnight here. Will have to chat tomorrow at work somehow with tech support. It's not the issue though with the SIM card from the Note 3 being the cause because SIM 2 is registered under the Pure XL and has a separate data plan, and that one is not working either when I try to temporarily make SIM 2 the data SIM slot. So it must be an AT&T issue. Will have to wait until the morning.
Sent from my PURE XL using Tapatalk
Well, I have learned it is a twofold issue, but importantly, all CARRIER RELATED, not phone related thank goodness. Phone is perfect
1. AT&T did a roving sweep and discovered that my IMEI on SIM 1 was no longer matching, so it turns out that my using the Note 3 SIM was in fact, an issue. I have since had the SIM re-provisioned with the IMEI for SIM 1 now on the Pure XL.
2. However...it turns out that AT&T in my area is in fact having major data network outage problems and that explains why I was unable to log on yesterday even with my properly provisioned SIM 2. And the network is in fact, STILL OUT. So I am still unable to access mobile data and it has NOTHING to do with the phone. It's AT&T all the way. Right now-the network is down. Okay-fine-that happens-they'll fix it. If you call 611 there's an alert saying that. I know stuff happens. That explains why I was getting the weird readouts yesterday that were only showing 2G and 3G on the network. (and I still wasn't getting any connection to data anyway).
So that's what the issue is. The network has been down though more than a day which is ridiculous. They really need to fix that or pro-rate that on our bills then! I'm unable to access personal email from work and rely on my phone and this is a long stretch of time to be offline so they really need to get on the stick and fix this!
babsk said:
Well, I have learned it is a twofold issue, but importantly, all CARRIER RELATED, not phone related thank goodness. Phone is perfect
1. AT&T did a roving sweep and discovered that my IMEI on SIM 1 was no longer matching, so it turns out that my using the Note 3 SIM was in fact, an issue. I have since had the SIM re-provisioned with the IMEI for SIM 1 now on the Pure XL.
2. However...it turns out that AT&T in my area is in fact having major data network outage problems and that explains why I was unable to log on yesterday even with my properly provisioned SIM 2. And the network is in fact, STILL OUT. So I am still unable to access mobile data and it has NOTHING to do with the phone. It's AT&T all the way. Right now-the network is down. Okay-fine-that happens-they'll fix it. If you call 611 there's an alert saying that. I know stuff happens. That explains why I was getting the weird readouts yesterday that were only showing 2G and 3G on the network. (and I still wasn't getting any connection to data anyway).
So that's what the issue is. The network has been down though more than a day which is ridiculous. They really need to fix that or pro-rate that on our bills then! I'm unable to access personal email from work and rely on my phone and this is a long stretch of time to be offline so they really need to get on the stick and fix this!
Click to expand...
Click to collapse
Fortunately the network is up again by 12 noon. Getting LTE just fine on newly re provisioned SIM 1 card.
Sent from my PURE XL using Tapatalk
Hallo everyone,
What's up: my Nexus 5 can't make any type of calls.
The story behind: in march the memory chip of my Nexus 5 died, so I let it repair from the official LG support (it was still under guarantee). They changed the whole Motherboard and send me it back. At the same time, I received the new SIM card from my mobile network operator (o2 Germany) because I moved from prepaid to contract, but I still keeped my number.
Since the first day with the repaired Nexus and the new SIM, the LTE worked without problem and I could surf, but I couldn't make a single call. I talkd with the o2 Germany support, and they toldt me that It could have been a problem related to the number porting. After a few weeks the porting was officially completed, but I couldn't still make any call. Then after many weeks and many support calls, I had a so simple Idea...just let's test my o2 SIM on my old Smartphone (an HTC Desire)...and finally I could make a call! So I'm sure that the problem doen't lies on the operator or the SIM.
What's happen exactly with the Nexus 5 and the o2 SIM (here the Video): the LTE Network is full available, I call a number and appears "Dialing" (sometimes the screen turns black without any reason until I press the power button, but not this time), after seconds of absolute no sounds it shows the error "Cellular network not available". Of course I tried to call different numbers, but the problem persist and it still remains, even if I use another SIM from another operator.
I'm really concerned that maybe the problem lies on the Nexus 5 hardware, maybe the antenna, after a bad repair...but that's just what I suppose.
I'm looking forward for your opinions and support, thanks a lot!
Have you taken any steps to troubleshoot?
Seems the issue is the N5, as the SIM is working, but it is unclear where the problem lies. Have you checked the APNs, do they match the ones on HTC device? Maybe try reflashing factory image? Factory reset?
You said LTE is working, so it is not antenna, I think it is a software issue. Start by checking APN.
Thanks for your answer, I will consider the antenna as functional
I have been checking the APN Settings with the same o2 SIM on the two different devices (Nexus 5 and HTC Desire), they are identical, but the Nexus 5 got some extra settings.
As usual, with the Nexus 5 I can't call, but if I move the SIM on the HTC Desire it does. Just using the same dafault APN configuration. Those are the suggested configuration on the official o2 Website, but I would just stick with the default ones that already works (on Desire).
Any suggestion?
I would do a factory reset just a last choice, because I got tons of apps and data that needs time to be reinstalled.
Another info: the LTE Network on the Nexus 5 sometimes disappears, and then appears again.
Bump, any Idea about this problem and how I could fix it?
Hallo, I'm asking again for your support :angel:
those last weeks I couldn't get rid of the problem with the calls, and I'm still clueless about how I can fix it. At the end of the month the 2 years guarantee expires, so I need to hurry up.
Summary: SMS sometimes comes later als expected, sometimes LTE Data doen't work, most of the times I can't make calls.
What I have already done:
- already moved my main SIM (o2 Network) from my Nexus 5 on an old device, and there I have no problems at all, and I can make all the calls that I want.
- already checked the APNs, they are all on defaults settings and are ok.
- already tryed to use a fully functional SIM from another network operator (TIM Italy) on my Nexus 5, even if the Network is fully available I can't make any single call.
At this point, I'm pretty sure, that the o2 SIM and the o2 Network itself works fine.
Today I have done a factory reset after a full backup on my Nexus 5. With all default an no extra app there's no improvement at all, call function works only a few times, most of the times I got the Network but the call function doesn't work properly... here just a frash Video about it:
https://drive.google.com/file/d/0B0yEcZCOozgkdmdjZWs0bkdIUnc/view?usp=sharing
After this try the LTE Network has disappeard (here a Foto) coming back only later as EDGE Network.
Could be maybe that after the Nexus 5 repair in march, the Device was assembled incorrectly and the Antenna have an unsteady contact?
Isn't the IMEI stored on the motherboard? If so, its possible you got a motherboard with a blacklisted IMEI.
username8611 said:
Isn't the IMEI stored on the motherboard? If so, its possible you got a motherboard with a blacklisted IMEI.
Click to expand...
Click to collapse
I don't think that the officially LG Support (that replaced my Nexus 5 Motherboard im march) would use Motherboards with blacklisted IMEIs. Even if my motherboard had a blacklisted IMEI, then I shouln't be able to make any single call, but that's not what happens, because I can still and receive calls sometimes.
Well then I think you already know the answer. The warranty repair wasn't successful. You've eliminated everything else except the phone, and it used to work before, correct?
username8611 said:
Well then I think you already know the answer. The warranty repair wasn't successful. You've eliminated everything else except the phone, and it used to work before, correct?
Click to expand...
Click to collapse
Yes, sadly seems that the problem lies on the unseccessful repair. Could you reformulate your last sentence/question? I didn't understand what you you mean
Is your phone switching to 3G while calling ? Because afaik, 4G can't be used to call someone.
So I suggest you to force your phone to stay in 3G and try making a call.
When I try to make a call with the LTE (4G, with full coverage showed), the call doesn't succeed (look at the last Video that I posted) and just after this the Network disappears and shows "Mobile Network Not Available" (but this doensn't happen always), then a few second later the LTE is available again.
When I move from LTE to 3G there's no Network available, and the call just doens't work. Same with 2G.
Update: I received back from the LG repairing my Nexus 5. In order to fix the problem with the calls, the entire motherboard was swapped. I didn't received more detailed informations about this fix, but right now it works again greatly.
Hi everyone,
First post so be gentle
I got my dual sim honor 8 some months ago as I dont want to carry 2 phones around with me.
My personal sim and the phone are with Three UK and my work sim is with EE.
The three sim is in slot 1 and the EE simin slot 2 and I am finding the calls keep dropping for no reason on the EE sim. I can be in an area with full signal but when the call drops I cant dial out or receive calls. The phone goes to dial but just sits with the calling screen and then fails to connect.
After I have moved it works again, its generally happening in the same places too but places that shouldnt be an issue.
Whilst the sim 2 is in this condition I can still call out from sim 1 (Three) and this problem never occurs on sim 1 (Three).
I have tried swapping the sims over but the problem remains with the EE sim. I have tried to swap the 4g priority over but the Three sim is 3g only so wont work as the secondary sim.
I have spoken with my work IT and they have replaced the EE sim but this hasnt fixed it, I have called Three tech support who have reset this and reset that and run diagnostics and say nothing wrong with the handset.
Any ideas or any one else experienced this?
Many thanks
If it's from the EE sim card, then it's from them I believe
Peterkmiles said:
Hi everyone,
First post so be gentle
I got my dual sim honor 8 some months ago as I dont want to carry 2 phones around with me.
My personal sim and the phone are with Three UK and my work sim is with EE.
The three sim is in slot 1 and the EE simin slot 2 and I am finding the calls keep dropping for no reason on the EE sim. I can be in an area with full signal but when the call drops I cant dial out or receive calls. The phone goes to dial but just sits with the calling screen and then fails to connect.
After I have moved it works again, its generally happening in the same places too but places that shouldnt be an issue.
Whilst the sim 2 is in this condition I can still call out from sim 1 (Three) and this problem never occurs on sim 1 (Three).
I have tried swapping the sims over but the problem remains with the EE sim. I have tried to swap the 4g priority over but the Three sim is 3g only so wont work as the secondary sim.
I have spoken with my work IT and they have replaced the EE sim but this hasnt fixed it, I have called Three tech support who have reset this and reset that and run diagnostics and say nothing wrong with the handset.
Any ideas or any one else experienced this?
Many thanks
Click to expand...
Click to collapse
Could it be a temporary problem on their side?
Why don't you ask EE customer service?!
PalakMi said:
Why don't you ask EE customer service?!
Click to expand...
Click to collapse
Did you even read the OP? He already did.
Sent from my Honor 8 using XDA Labs
Peterkmiles said:
Hi everyone,
First post so be gentle
I got my dual sim honor 8 some months ago as I dont want to carry 2 phones around with me.
My personal sim and the phone are with Three UK and my work sim is with EE.
The three sim is in slot 1 and the EE simin slot 2 and I am finding the calls keep dropping for no reason on the EE sim. I can be in an area with full signal but when the call drops I cant dial out or receive calls. The phone goes to dial but just sits with the calling screen and then fails to connect.
After I have moved it works again, its generally happening in the same places too but places that shouldnt be an issue.
Whilst the sim 2 is in this condition I can still call out from sim 1 (Three) and this problem never occurs on sim 1 (Three).
I have tried swapping the sims over but the problem remains with the EE sim. I have tried to swap the 4g priority over but the Three sim is 3g only so wont work as the secondary sim.
I have spoken with my work IT and they have replaced the EE sim but this hasnt fixed it, I have called Three tech support who have reset this and reset that and run diagnostics and say nothing wrong with the handset.
Any ideas or any one else experienced this?
Many thanks
Click to expand...
Click to collapse
try only using EE sim in slot one and check whether issue persists?
miststudent2011 said:
try only using EE sim in slot one and check whether issue persists?
Click to expand...
Click to collapse
Try and see
PalakMi said:
Why don't you ask EE customer service?!
Click to expand...
Click to collapse
Hi,
I have and they advise no fault, they have even replaced the sim card to rule this out.
Just try with a 3rd operator on both SIM slots: that will rule out hardware problems.
As for 3G/4G, operators use different bands, but you shouldn't have any problem.
Hi,
I am facing this problem for long and have not found any solution.
I am using Jio sim in SIM 1 slot and Airtel in SIM 2 slot. I am using Jio sim for 4G data connection. Whenever I receive call on any SIM the 4G data connection drop. Not sure what is the issue.
Please advice.
Always been this way, since new? How long have you had it?
JeffDC said:
Always been this way, since new? How long have you had it?
Click to expand...
Click to collapse
2 months. So should I take it as there is no solution.
My guess, and it is a guess, is that when you have a dual sim phone, and a call comes in on one line, the other line (including data) is temporarily shut down? Do you know other folks with dual sim in your area and how their phones data works with two lines when a call comes in?
Hi everyone,
has any of you ever had network problems, as can be seen in the video?
For a few days now both network connections have been breaking down when I try to make a call. But that doesn't always happen. Sometimes I can make 10 calls in a row and everything is fine, and sometimes nothing works. It doesn't matter which SIM I use to make the call. The problem occurs with both cards. If that happens, then either directly when dialing a number, or immediately after hanging up.
I've never seen anything like this. And I wonder if it's the software, the SIM tray, one of the cards or the network operator itself.
Can anybody please help me? This is quite annoying.
PS: Sorry for the German settings. „Keine SIM-Karte“ = No SIM card // „Dienst nicht verfügbar“ = no service
Clear sim tool kit data
Network reset
Clear system cache
Make sure the access point names are correct
blackhawk said:
Clear sim tool kit data
Network reset
Clear system cache
Make sure the access point names are correct
Click to expand...
Click to collapse
Thanks for the advice, but this didn't help.
I did these 4 steps, but the first time I tried to call, both connections dropped again. Can there be a hardware problem at all? Looks more like a software issue, doesn't it?
mathias.ngr said:
Thanks for the advice, but this didn't help.
I did these 4 steps, but the first time I tried to call, both connections dropped again. Can there be a hardware problem at all? Looks more like a software issue, doesn't it?
Click to expand...
Click to collapse
The sim card, the usual hardware suspect...
They can be damaged by ESD; handled like a stick of ram.
ESD may not manifest itself for weeks, months even years. Insults are cumulative.
It's not expensive but it is a pain, try to not damage it as it left the plant A-OK.
Just like ram sticks poor handling is the cause of almost all sim card failures.
blackhawk said:
The sim card, the usual hardware suspect...
They can be damaged by ESD; handled like a stick of ram.
ESD may not manifest itself for weeks, months even years. Insults are cumulative.
It's not expensive but it is a pain, try to not damage it as it left the plant A-OK.
Just like ram sticks poor handling is the cause of almost all sim card failures.
Click to expand...
Click to collapse
So, am I getting you right? I just go to the store and have the SIM card replaced and everything should work again?
I've tried a few things now. If I set SIM 2 to GSM, everything is fine. The connection doesn't break. I believe it is the 3G connection. And that's why these crashes could occur when I make calls. SIM 2 doesn't support VoLTE, so it switches to 3G.
EDIT: I've tried different things now. I swapped SIM 1 and 2 back and forth. I also used my two SIM cards alternately with a third SIM card. The problem persists. Could a hard reset help or should I send the device for repairs straight away?
Same problem here. Setting sim 1 to GSM only, and sim2 to LTE fixed my problem for a while. This has something to do with dual sim handling.
jerrydrake said:
Same problem here. Setting sim 1 to GSM only, and sim2 to LTE fixed my problem for a while. This has something to do with dual sim handling.
Click to expand...
Click to collapse
This is soooo anoying. Have you had this problem for a long time or did it only come recently? Could this have something to do with a recent update?
I bought the phone a month ago, and while I was setting it up it received 5 updates including android 11. So I have no experience prior to Android 11.
jerrydrake said:
I bought the phone a month ago, and while I was setting it up it received 5 updates including android 11. So I have no experience prior to Android 11.
Click to expand...
Click to collapse
Damn, same here.
Have you tried cleaning the sim cards with rubbing alcohol?
Then put them back without touching the metal contacts.
Didgesteve said:
Have you tried cleaning the sim cards with rubbing alcohol?
Then put them back without touching the metal contacts.
Click to expand...
Click to collapse
No, I don't see any point in doing that. I swapped the SIM cards and even tried other cards and the problem was still there. If something had to be cleaned, it would be the SIM tray. But as already written, there are no disconnections when a SIM is operated in 2G. I think that rather means that it is a software problem.
jerrydrake said:
I bought the phone a month ago, and while I was setting it up it received 5 updates including android 11. So I have no experience prior to Android 11.
Click to expand...
Click to collapse
I have this same problem with phone dropping off the network. For me it started after the first Android 11 update. I have full signal levels at home but if I try to make a call signal level for both sim cards drops and I get a message that mobile network is not available. Doesn't happen always but pretty often.
I'm pretty sure it has something to do with how the phone handles dual-sim operations...
Juu_5o said:
I have this same problem with phone dropping off the network. For me it started after the first Android 11 update. I have full signal levels at home but if I try to make a call signal level for both sim cards drops and I get a message that mobile network is not available. Doesn't happen always but pretty often.
I'm pretty sure it has something to do with how the phone handles dual-sim operations...
Click to expand...
Click to collapse
I am glad, I am not the only one, who is facing this problem. I already thought, I have to send my phone back. So, we have to wait for a fix.
Must be patient. There is also bluetooth problem(disconnecting from devices). It looks like they were too fast with android 11.
Since the last update(.159), i also have the drop out problem. Starting to feel sorry for buying it...
So, let's hope the new .222 update, which has just arrived, will fix this.
EDIT: no, it doesn't.
mathias.ngr said:
So, let's hope the new .222 update, which has just arrived, will fix this.
EDIT: no, it doesn't.
Click to expand...
Click to collapse
Yeah, I even had to restart after the update, in order for the second SIM to become active...
Edit - and the problem is even worse. Almost after every incoming call I lose signal to both sims...
Edit II - I wanted to try to switch sim 2 to gsm only network, and noticed that there's 5G available for it too, after the update. Before that there wasn't such an option....
bo6o said:
Yeah, I even had to restart after the update, in order for the second SIM to become active...
Edit - and the problem is even worse. Almost after every incoming call I lose signal to both sims...
Edit II - I wanted to try to switch sim 2 to gsm only network, and noticed that there's 5G available for it too, after the update. Before that there wasn't such an option....
Click to expand...
Click to collapse
Since I use the second SIM only for business calls, I have already set it to GSM only. Today I noticed that I still have outages. So apparently to force 2G is no longer of any use. :/
About 5G: It has been active on my device since I got it. Perhaps there was an update on this from your carrier.
bo6o said:
Since the last update(.159), i also have the drop out problem. Starting to feel sorry for buying it...
Click to expand...
Click to collapse
same here and the problem is very annoying cause my everyday job is in a car. is 100% software problem. 650€ for a phone you can't use it as a phone.
Hi, I don't have signal drop but yes the WiFi drip in my room, I had a xz premium and never happened on it