Have anyone else been getting a "Camera fatal error" message with the camera app crashing repeatedly, also saying "can't connect to camera device". I have reset the phone and setup as new, deleted the app cache and data. So far nothing helps. It's random, I can't replicate it with specific action but it's super annoying. Yesterday the camera app crashed about 5 times in a row before it got usable again.
there is multiple people reporting this at other sites - so far no resolution, even on google support forum. Do you think it's a defective hardware or something that can be fixed with next update? I really like the pictures from the phone and how super smooth it is when working but the entire system is half baked. Many features not working or different apps crashing. this is my first google phone and I am quite surprised to have some many software issues as I thought google is firstly software company.
Yes it happens to me often as well. I think it's a common problem especially if you use the camera frequently.
That's the first I've heard of this and even read about it on the web. I use my camera a lot and so doubt it's to do with usage.
Hopefully it's not a hardware issue for you!
Me too
I am getting this problem as well. Also on occasion, I get purple bars across the image. After much frustration and a system wipe, it was still happening so Google sent me a replacement.
Video camera has crashed twice for me in the month I've had the camera.
ME TOO! Problem is reduced if resolution is reduced to 4K. Also Camera FV-5 doesn't crash - problem is app not hardware.
harborxperia said:
ME TOO! Problem is reduced if resolution is reduced to 4K. Also Camera FV-5 doesn't crash - problem is app not hardware.
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Click to collapse
Reduced to 4K? That's the highest resolution.
Original setting was 12 Meg per image, I reduced to 7.7 and for a while that worked better, then that stopped, I set the resolution back to 12 and since then it has been working fine and quick.
Sent from my Pixel 2 using XDA Free mobile app
harborxperia said:
Original setting was 12 Meg per image, I reduced to 7.7 and for a while that worked better, then that stopped, I set the resolution back to 12 and since then it has been working fine and quick.
Sent from my Pixel 2 using XDA Free mobile app
Click to expand...
Click to collapse
It's difficult to tell if that sort of change made a difference or if the problem is just random.
Related
Hi folks, it seems to be a rare issue but it is drving me crazy every time I use the camera.
I am on stock not rooted kitkat 4.4.2, the issue is only seen after update the google camera to the latest version with the new ui change.
Now every time I launch the camera app, the phone could hang up for 1 to 3 seconds without doing anything (low possibility). There is a guarantee (100%) that the phone will lag for more than 2 seconds when I take the first two photos in normal mode (the screen just freeze at the time when the photo swiping animation takes place after hit the capture button). Also, it is very often to see the similar lag when I browse the recent photos in the camera app.
I tried to reinstall the latest update; clear the app data + cache, but neither works for me. Now I just go back to the old camera, all the freezes/lags are gone!
Please can anyone suggest some possible solutions? I really like the new camera ui. Thanks!
Sent from my Nexus 5 using Tapatalk
My new camera app is pretty buggy too actually, random freezes, etc...
I think it'll get better with time.
Sent from my Nexus 5 using XDA Free mobile app
For some God forsaken reason, the camera in my N5 is a pile of crap. Let me list the issues:
(Note I'm using the stock Google Camera app and have tried CM Focal with identical results).
Switching from Rear to Front camera takes a stupid amount of time, usually winds up crashing the Camera app altogether.
Switching from Camera to Video results in a grey bar, 1/10th the width of the screen, spanning the entire length of the right side of the screen. The app usually crashes after this.
Videos usually can't record, the screen freezes, forcing me to hit the back or home button.
When videos do record, they're corrupt and cant be played on any windows machine or in any program.
Sound quality is laughable. (wasn't when I first bought the phone with 4.4.2 on it)
Snapchat usually can't even launch the camera and asks to restart the app. Usually results in me having to reboot the phone.
When the camera does work in Snapchat, pictures come out fine, but switching cameras usually reproduces the issue mentioned above. Videos, however record only 50% of the time. The times they dont, the screen freezes, resulting me having to restart the app.
When videos do actually record in Snapchat they have about a 50/50 of being unable to be played back, resulting in the error message: "Can't play this video".
On rare occasions, using the camera in Snapchat results in the screen flickering rapidly for a few seconds and then the phone reboots... The last time this occured it wiped all the data to Facebook, Snapchat, and EvolveSMS.
These symptoms exist in both Vanilla KitKat 4.4.4 and CM11 (Snapshot M8). Yes, I have reinstalled Snapchat. I've also tried toggling on/off HDR+ to no avail.
My Camera is basically useless and it's extremely annoying. It has even caused crashes that have wiped data from my phone. Hardware related? Software related? I'm really at a loss here... Any help is appreciated.
Well first try a complete fresh install to see if it's just software related
Sent from my Android L Nexus 5 via Tapatalk
Ben36 said:
Well first try a complete fresh install to see if it's just software related
Sent from my Android L Nexus 5 via Tapatalk
Click to expand...
Click to collapse
Factory reset, wiped case and dalvik, freshly installed CM11 last night before bed. Same symptoms exist as they did before.
The stock camera crashes when I:
-enable RAW
-select slow shutter
-select a shutter speed of 2, 4 or 8s in camera settings
The annoying part is that I have to reboot every time to fix the camera as it seems to be unable to connect again after crashing. Is there any way to fix this without rebooting? There is a play store app but it doesn't work.
Edit:
If you want, vote for the issue.
https://jira.cyanogenmod.org/browse/BACON-1554
Is this with the new update that came out today?
Sent from my OnePlus One®
minicoop7 said:
Is this with the new update that came out today?
Click to expand...
Click to collapse
Yes with 38R.
No issues here just tested
shamo42 said:
The stock camera crashes when I:
-enable RAW
-select slow shutter
-select a shutter speed of 2, 4 or 8s in camera settings
The annoying part is that I have to reboot every time to fix the camera as it seems to be unable to connect again after crashing. Is there any way to fix this without rebooting? There is a play store app but it doesn't work.
Edit:
If you want, vote for the issue.
https://jira.cyanogenmod.org/browse/BACON-1554
Click to expand...
Click to collapse
Question:
Stock?
Bootloader unlocked?
Rooted?
Custom Rom?
Custom Kernel?
Any tweaks to the device other than stock?
I'm just curious...if stock users are having trouble, or is it just the tweakers?
Have you tried a factory reset? And as above, any mods or running 100% stock?
Rooted with stock rom and stock kernel. Clearing the camera cache doesn't help.
I'll try a factory reset as some users don't seem to have the bug.
I've noticed that too. I've also noticed two more things:
- 4k UHD + RAW = bad time. As soon as I hit record it gives me a black screen, I stop the recording and it freezes. I have to force close the camera app to be able to do anything with it again. Oddly enough, 4k DCI works fine.
- Slow-mo video + RAW = choppy. The video seems to be playing back at a super low frame rate. Everything seems to have a lot more motion blur too.
Using raw any time there is low light results in camera crash as well
Sent from my A0001 using XDA Free mobile app
rooted, with stock everything. after taking 8 sec slow shutter, when saving it lags, then black screen then crash. then when i reopen all the menu still there but black screen. anything i do from there it will just crash.
I have the same problem as the poster above.
Any clue?
The other problems described here were correct with the latest update.
Anyone with anything on this?
Same issue here. Will it be fixed ever?
Yep, this has been a known bug from day 1 bro.
Just to put my 10 cents, same problem here even in Auto mode.
This is the only issue I have with my phone now. Hoping CM12 fixes it.
Hello, in CM12, as says Spectre, camera works well, but is there way, to fix this problem in latest official CM13.1, or Lineage14? Thanks much
edit: well, sorry, in CM12.1 problem still here, seems aka HW problem... overheating?
No working solutions? ((
Hello guys,
I don't know if it happens to you, but I've got some ugly bug on my front camera. Wherether I'm trying to shoot photos, I've some good exposure in preview, but after I shoot a picture, the exposure goes under or over exposure, but never the one I get on a preview screen (before hitting the button). Is this a known bug and is there any way to fix it.
I didn't see anyone complain about it, so I think it's not common. By the way, I tried to use different roms and diferent camera apps, it all the same.
The only thing I found on the internet is this site:
https://community.republicwireless.com/thread/26076
Yea, it's a common bug, that haven't been fixed.
To me it only happens in very good daylight and the photos end up overexposed, HDR doesn't help.
Antique_Angel said:
Hello guys,
I don't know if it happens to you, but I've got some ugly bug on my front camera. Wherether I'm trying to shoot photos, I've some good exposure in preview, but after I shoot a picture, the exposure goes under or over exposure, but never the one I get on a preview screen (before hitting the button). Is this a known bug and is there any way to fix it.
I didn't see anyone complain about it, so I think it's not common. By the way, I tried to use different roms and diferent camera apps, it all the same.
The only thing I found on the internet is this site:
https://community.republicwireless.com/thread/26076
Click to expand...
Click to collapse
In the one plus one camera app this bug is not there! In all others that I have used its there!
liveroy said:
Yea, it's a common bug, that haven't been fixed.
To me it only happens in very good daylight and the photos end up overexposed, HDR doesn't help.
Click to expand...
Click to collapse
So I have this bug too, any pictures taken with the front facing camera outside during the day are almost entirely white, you can just about make out what the picture is of. But the preview and movies taken with the front facing camera are fine suggesting it's software. I have no screen protector, no case, unrooted, KitKat out of the box. Tried different camera apps with no difference.
I know this was posted a while ago but any updates on this? Can lollipop change anything? I have a moto g LTE in the US so no L for me yet. Can I adjust settings in the camera app (I downloaded the apk for the moto camera that has settings access)?
This issue, along with the multitasking problems that mean I can't even listen to music while surfing, have tempted me to give up on this phone entirely.
drrobo said:
So I have this bug too, any pictures taken with the front facing camera outside during the day are almost entirely white, you can just about make out what the picture is of. But the preview and movies taken with the front facing camera are fine suggesting it's software. I have no screen protector, no case, unrooted, KitKat out of the box. Tried different camera apps with no difference.
I know this was posted a while ago but any updates on this? Can lollipop change anything? I have a moto g LTE in the US so no L for me yet. Can I adjust settings in the camera app (I downloaded the apk for the moto camera that has settings access)?
This issue, along with the multitasking problems that mean I can't even listen to music while surfing, have tempted me to give up on this phone entirely.
Click to expand...
Click to collapse
Dunno if it's fixed in Lollipop, but I can test. I just don't use the front camera much.
I got no such problem with multitasking at all, even on Lollipop, let alone KitKat that was way better in the memory management.
liveroy said:
Dunno if it's fixed in Lollipop, but I can test. I just don't use the front camera much.
I got no such problem with multitasking at all, even on Lollipop, let alone KitKat that was way better in the memory management.
Click to expand...
Click to collapse
Thanks for offering to test it - I'd really love to know if L makes a difference. I don't often use my front facing camera either, but just knowing I don't have the option to use it is seriously off putting. Last week I ran into a friend of mine I hadn't seen in years, and after trying to take a picture together you couldn't see either of our faces. It was so disappointing.
As for the multitasking, it seems like some phones have an issue while others don't - all I know is that when I have Google Play open, launching Chrome causes Play to close after 30 seconds, no crash error or anything. Same with the home screen having to redraw after exiting almost every app I use, and Chrome tabs reloading every time I switch between them. I've gone as far as uninstalled the memory hogging facebook and other apps, but the problem persists. Painful is the only word for this phone at the moment.
drrobo said:
Thanks for offering to test it - I'd really love to know if L makes a difference. I don't often use my front facing camera either, but just knowing I don't have the option to use it is seriously off putting. Last week I ran into a friend of mine I hadn't seen in years, and after trying to take a picture together you couldn't see either of our faces. It was so disappointing.
As for the multitasking, it seems like some phones have an issue while others don't - all I know is that when I have Google Play open, launching Chrome causes Play to close after 30 seconds, no crash error or anything. Same with the home screen having to redraw after exiting almost every app I use, and Chrome tabs reloading every time I switch between them. I've gone as far as uninstalled the memory hogging facebook and other apps, but the problem persists. Painful is the only word for this phone at the moment.
Click to expand...
Click to collapse
Tested and I couldn't reproduce the bug on 5.0.2. It takes pretty normal pictures now.
Can you tell me if on KK you can enable HDR? On lollipop this is not accessible at all.
liveroy said:
Tested and I couldn't reproduce the bug on 5.0.2. It takes pretty normal pictures now.
Can you tell me if on KK you can enable HDR? On lollipop this is not accessible at all.
Click to expand...
Click to collapse
I have hope for the lollipop update then! Yes on Kk you have three options for HDR, on, off and auto.
Those of you who think you solved the problem by "doing a clean flash" feel free to show yourself out, you're not helping us we've already done that. Some of us several times.
OnePlus forums are broken for me, I can't register, it keeps just sending me back to the OP home page. Several people have the same problem there. So this is the last hope for those of us with pie camera issues, I don't know that OP has acknowledged camera issues so if we want any help, the best thing we can do is work together, make some noise, so OP can actually see the problem. Personally, no amount of reflashing, downloading, etc will fix the issue on pie for me. I'm rooted with Magisk and unlocked bootloader obviously, that's it. No kernels or custom "ROM" or anything.
Again, if you've solved it, good for you, get out. You have nothing to contribute to this thread and I know this forum is absolutely loaded with trolls who just blame everyone else for every ROM problem.
TheNetwork said:
Those of you who think you solved the problem by "doing a clean flash" feel free to show yourself out, you're not helping us we've already done that. Some of us several times.
OnePlus forums are broken for me, I can't register, it keeps just sending me back to the OP home page. Several people have the same problem there. So this is the last hope for those of us with pie camera issues, I don't know that OP has acknowledged camera issues so if we want any help, the best thing we can do is work together, make some noise, so OP can actually see the problem. Personally, no amount of reflashing, downloading, etc will fix the issue on pie for me. I'm rooted with Magisk and unlocked bootloader obviously, that's it. No kernels or custom "ROM" or anything.
Again, if you've solved it, good for you, get out. You have nothing to contribute to this thread and I know this forum is absolutely loaded with trolls who just blame everyone else for every ROM problem.
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Click to collapse
I agree this is a very anoying bugg..
I am a Developer myself so i did the usual things to try solve this problem.
I run stock software
Nark0tiX said:
I agree this is a very anoying bugg..
I am a Developer myself so i did the usual things to try solve this problem.
I run stock software
Click to expand...
Click to collapse
Yep, my friend also works in testing firmware and hardware compatibility on android phones and as soon as I told him more than just a few people (I've seen at least 15 different people report this issue, and let's be honest a lot of people won't bother to report it and even more people don't have accounts here to post it if they do have the issue) had it he said sounds like firmware issue, possibly related to hardware revisions.
Boring explanation warning: For example there may be very slight differences in say CPU or camera hardware, enough that it passed bench testing or was supposed to not even require bench testing because it was guaranteed 100% compatible, but as time goes on, maybe just one line of code somewhere does something that causes the very slight difference to manifest itself in a way that becomes apparent to everyday users.
That's just one possibility out of dozens though.
I agree in 100%, it's something broken with camera on Oxygen based on Pie.
I use the stock ROM, i did full wipe etc without positive effects.
We wan't fix or update to use the phone normally...
What is the Camera issue ?
Maybe if you are specific and tell us what is wrong with the Camera ?
How can anybody help if you can not be bothered to say what the problem is ?
.... Do not have kittens, I done a Google search and all I found was several months ago some talk about focusing.
I took some pictures ... not many but so far so good.
I would be more than happy to complain .... what do I look for ?
AstroDigital said:
What is the Camera issue ?
Maybe if you are specific and tell us what is wrong with the Camera ?
How can anybody help if you can not be bothered to say what the problem is ?
.... Do not have kittens, I done a Google search and all I found was several months ago some talk about focusing.
I took some pictures ... not many but so far so good.
I would be more than happy to complain .... what do I look for ?
Click to expand...
Click to collapse
For example: Snapchat app. After 5s app frozen, black screen. On other phones everything ok...
Oneplus 6 & Tapatalk
For me, when I open snapchat, the camera will usually work for 5 to 20 seconds, no more, then the image freezes for a second before it goes black, and then every app that uses the camera for a little while will freeze/crash. Including the stock camera app if you try to access camera features in those apps.
Say I just turned on my phone, I go to open snapchat and the screen works as a viewfinder like normal for maybe 5-20 seconds, then the image freezes for a second before it goes black. The snapchat app no longer responds. If I try to open the camera in another app (say discord, stock camera app, instagram, etc) that app then freezes too. Half the time the only way to fix it is to force close all involved apps.
It goes back to working again within 5-10 minutes but you only have generally 5-10 seconds to take a picture before it freezes and does the same thing.
Occasionally when I open the stock camera app after snapchat freezes, it closes itself and a little toast notification on the bottom of the screen says "Unknown error". Usually camera app opens fine after that.
I think this tread explains very well and in detail, the REAL problems with OP6...
https://forums.oneplus.com/threads/oneplus-6-camera-takes-blurry-and-noisy-pictures.864226/
Painted faces, lack of detail, wrong temperature colour....etc,etc....
I am also experiencing these issues since i upadated to official Pie, didn't have any problem with DP1 & DP3 thought. Also i only have this on Snapchat, didn't experience any problems with the official camera.
Let's hope it's a known issue and that it will be solved in the next update.
Where exactly do we complain?
I have the same issue as well. My fiance does too. I'm on xXx module with EX kernel and my fiance is 100% stock with a locked bootloader.
I've done a clean flash before as well.
Sounds like it's either a snapchat issue or OP issue. I think there was some notes from other users having issues taking pictures with WhatsApp since pie. Could be related
spartan268 said:
Where exactly do we complain?
I have the same issue as well. My fiance does too. I'm on xXx module with EX kernel and my fiance is 100% stock with a locked bootloader.
I've done a clean flash before as well.
Sounds like it's either a snapchat issue or OP issue. I think there was some notes from other users having issues taking pictures with WhatsApp since pie. Could be related
Click to expand...
Click to collapse
Try emailing both snapchat support and posting on the OnePlus 6 official forum (on the oneplus website). I feel like it's not snapchat because it's happened on other apps for me.
I am on OB4 and have some other camera issues. When U open the camera app and select Timelapse all I get is the video capture screen and no option to set the time lapse setting. I alse get the standard 1x , 2x zoom option and it all it does is zoomes.
focus sucks
I'm on stock Pie, no root - some examples here how the focus socks: auto mode, (1) normal photo (2)about 3.5 zoom (3)~x5 (4) x8 I have gopro modified handlebar attachment on my bike, so consider it as if those pics were taken still and steady from a tripod.
focus sucks cont.
My phone/camera field stand - 2 pics, the 3rd pick shows zoomed detail of one of the islands there taken with my cheap, pocket Casio EX-ZR800 which has unbelievable zoom: x18 optical + x36 so called 'SR Zoom, does 1000fps as well, 224x64only let's hope they bring some of that technology to phones soon.
RzuwBuotny said:
For example: Snapchat app. After 5s app frozen, black screen. On other phones everything ok...
Oneplus 6 & Tapatalk
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Click to collapse
+1
---------- Post added at 06:39 PM ---------- Previous post was at 06:37 PM ----------
TheNetwork said:
For me, when I open snapchat, the camera will usually work for 5 to 20 seconds, no more, then the image freezes for a second before it goes black, and then every app that uses the camera for a little while will freeze/crash. Including the stock camera app if you try to access camera features in those apps.
Say I just turned on my phone, I go to open snapchat and the screen works as a viewfinder like normal for maybe 5-20 seconds, then the image freezes for a second before it goes black. The snapchat app no longer responds. If I try to open the camera in another app (say discord, stock camera app, instagram, etc) that app then freezes too. Half the time the only way to fix it is to force close all involved apps.
It goes back to working again within 5-10 minutes but you only have generally 5-10 seconds to take a picture before it freezes and does the same thing.
Occasionally when I open the stock camera app after snapchat freezes, it closes itself and a little toast notification on the bottom of the screen says "Unknown error". Usually camera app opens fine after that.
Click to expand...
Click to collapse
Excactly the same problem here
Also with the regular camera app + when watching Instagram stories
Nark0tiX said:
+1
---------- Post added at 06:39 PM ---------- Previous post was at 06:37 PM ----------
Excactly the same problem here
Also with the regular camera app + when watching Instagram stories
Click to expand...
Click to collapse
After today update i dont have issues with Snapchat.
Wysłane z mojego ONEPLUS A6003 przy użyciu Tapatalka
I also experience trouble with the camera. Zoomed in using snap. When I take pictures with stock camera app the shutter seems rly slow. Bad focus etc. Everything worked fine before Android pie. Good thread!
I was waiting to see if it would immediately **** up after I posted this, but it's been a few days since the last snapchat update and I no longer have the problem at all, at least that I ever noticed.
TheNetwork said:
I was waiting to see if it would immediately **** up after I posted this, but it's been a few days since the last snapchat update and I no longer have the problem at all, at least that I ever noticed.
Click to expand...
Click to collapse
Same here. At first I thought it's cause I don't let it focus anymore since that causes the issue but it seems to be resolved for now. Now time for the rest of the pie issues to be fixed.
Agree. Happening with all the apps which use the system's camera. However, If we use the Camera app then it will work. but any 3rd party app that uses system camera it got stuck and crash.