Xperia Z3 - is it battery or something more sinister - Xperia Z3 Q&A, Help & Troubleshooting

Hi all
I've had my Xperia Z3 for about 2 years now (currently running Marshmallow), and over the past say 6-12 months the battery life has been ordinary (may or may not coincide with any software update, not that i recall).
More recently, i've had the phone do some funny things but it more or less has become unusable now since the last incident which was:
Battery dropped over a day down to 50% (which was about normal given the usage of it). The battery level then stayed at 50% for length of time, and then started flashing between 50% to 100%, then it died.
performed the reset and plugged it in again, the battery level was at 0%, dark red light flashing etc., charge reported from 1% to 29% to 100% rather quickly, eventually i could turn it back on but it went from 100% to 0% "shutting down" quickly.
so now it will charge and stay on at 100% for a period of time, but will either a) stay at 100% for hours then turn off, or b) slowly discharge to say 96% then suddenly die.
either way, when it is plugged in it will say 0% battery and slowly show charging to say 20-odd% then be at 100% charge (and the cycle repeats.)
If while it's at 100% i reset the phone it will restart at 0% and power off.
(at the moment I've removed the sim and am using a backup phone at the moment so the only usage it gets are some wifi access and podcast / music listening connected to bluetooth headphones)
oh, while i remember - when the phone has done this abrupt shutdown, upon recharge the bluetooth is always switched off, which is strange but makes me wonder if this is more sinister than simply battery issues.
The phone is out of warranty but there's a local phone repairs shop that have quoted me a reasonable enough price to replace the battery, so my question is: what are the chances that this is purely a battery problem and would it be a sound investment to spend $$ replace the battery or am i wasting my time and money and the phone has a nasty chip or motherboard issue and really is just halfdead?
Aside from these recent battery problems, I am fairly happy with this phone and don't want to pay $1k for a brand new phone just yet if i can avoid by spending under $100 for a new battery and giving it a life extension.
Any feedback welcome
Cheers
***EDIT***
Sorry, amateur mistake, this should have gone into the Xperia Z3 Q&A, Help & Troubleshooting section
can this thread be moved - please accept my apologies

I had that problem few times on different phones, battery dies.. You should replace it.

Replace the battery and you're good to go. If you've opened the back cover of your Z3 then maybe you should try considering to replace your battery by yourself. You could easily get one from aliexpress.

Related

HTC s640 Battery Issues?

Hi Folks,
My s640 seems to have developed an issue with the battery. It will get to about 50% and stay there for most of the day then suddenly I get the low and critical warnings, then off. The warnings then off sequence happens within about 10 seconds of getting the first warning. On one occasion I got the low and critical warnings, but then the phone reported 268% battery remaining.
Is/has anyone else experienced this issue or anything similar? I'm wondering if it is the phone or the battery.
Thanks.
I am having the same trouble.
I'll fully Charge my battery and then disconnect it and us it for about 10 minutes and suddenly it will drop my call, turn off my bluetooth and disable the radio (network), and if I don't plug it in, within 30 seconds it shuts off. If I remove the battery, hold the power button for 5 seconds and the put the battery back in and turn it on then I have my battery shows 90+% free.
I'm not sure if it's the battery or the phone.
have you tried running the battery till it won't turn on the phone. Then charging it up again?
maybe a hard reset may help?
daroota said:
I am having the same trouble.
I'll fully Charge my battery and then disconnect it and us it for about 10 minutes and suddenly it will drop my call, turn off my bluetooth and disable the radio (network), and if I don't plug it in, within 30 seconds it shuts off. If I remove the battery, hold the power button for 5 seconds and the put the battery back in and turn it on then I have my battery shows 90+% free.
I'm not sure if it's the battery or the phone.
Click to expand...
Click to collapse
Yes I too am having this issue since rom upgrade so is a friend, he just purchased new battery from Telus but they shipped wrong one. Will update if new battery resolves his issues. I went throught three phones with brand new battery they all did same thing Battery is not HTC 20 dolllar aftermarket one (just before warranty expired). Have gotten 400 credit for new phone but nothing like this one out there except Touch Pro Diamond and I hear even with new battery that phone battery life is too short to last through day. Get feeling Telus broke something in software with Rom update used to be when phone battery was expiring a red light would blink (opposite of blue tooth light) now it is only notifications from WM that phone battery is critically low and shuts of radio etc. yet you plug phone in and it's charged 10 minutes later makes no sense. Rechargable batteries voltage change with charge the interesting thing when I pull my battery the voltage is the same charged or just after error messages (I have a very expensive True RMS Voltmeter from work that has been calibrated in last year) but without load this isn't an accurate test. Does make me think something is not right and beleive it software related for more see my post in Howrds Forums under phone model.
I am having the same issue after the ROM update, not sure if it's the cause. Already replaced a battery on warranty for not holding charge. But now I have had the phone over a year so telus wants me to buy a battery for $80. I know based on this information i'll be wasting my money.
i want stuff to work for more than a year what the hell is money good for?
any fixes or updates wether the new battery helped??
I replaced the battery on my phone and these odd issue I was having are gone guess we have to face the fact that you need to purchase a replacement once a year hopefully it will last a year my problems start just short of a year.
I just got my new battery from here http://www.longlast-battery.com/productCart/pc/viewPrd.asp?idcategory=0&idproduct=17483
I will post after I get it full charged and try it for a day or two
where did you get yours from?
well the battery didn't even last an hour on the way to work.
#1 it was similar but 2-3mm shorter than the OEM and barely touched the contacts on the phone.
#2 charged overnight ok and said 100% charged then withing 20min it said low battery then died shortly after
#3 would not charge a second time (on 2 of my wall chargers, two usb and 1 car charger) Just the red light would light up. Tried jiggling the battery but nothing not even a flashing red light.
so much for a battery bought from the US. Waiting for RMA
typhoonk said:
well the battery didn't even last an hour on the way to work.
#1 it was similar but 2-3mm shorter than the OEM and barely touched the contacts on the phone.
#2 charged overnight ok and said 100% charged then withing 20min it said low battery then died shortly after
#3 would not charge a second time (on 2 of my wall chargers, two usb and 1 car charger) Just the red light would light up. Tried jiggling the battery but nothing not even a flashing red light.
so much for a battery bought from the US. Waiting for RMA
Click to expand...
Click to collapse
I purchased a battery from E-bay and it would not charge at all. Existing charge in battery was enough for me to know that my issues were battery related after all as phone lasted for quite awhile. Tried charging ebay battery for close to 12 hours no go, so returned it for full refund. Called Telus because my calls in were while I was under warranty still but it had since expired they credited my account for the price of battery over a couple of years (1.5 batteries really) to make up for battery not lasting more than a year...hope that makes sense. Doubt I will buy another HTC with todays battery technology there is no reason one of these batties can't last 2-3 years if taken care of. Just a money grab telus/htc on their part in my opinion.
Gave the battery I got from longlast-battery another try.
the battery is CS-DS640SL 1250mAh 3.7V
I got it to charge by turning off the phone and plugging it into a usb port on my PC. Took about 6 hours to charge to 100%.
Won't charge when phone is on which is weird. Even at 90+% charge.
Lasted a full day without charging. That's a good thing I guess. Even when I restarted, it didn't lose the typical 10% drop in charge the other battery does.
I'm going to discharge it and charge it three times to see if it starts working properly and letting me charge it normally. Was a tip someone gave me. Won't hurt anything, and if it doesn't work I can still send it back.
Curious what you guys think. do you think it's a bad battery and I should just get an exchange, or I should just get my money back, and shell out the $100+ for a Telus battery?
Well the longlast battery test failed badly. Lasted about half a day with minimum calls and data use. No wifi no bluetooth. After it died I took it out and let it sit for a bit as the battery was fairly warm. After I put it back in, it said I had about %40 left. Very odd. And it lasted for another two hours before dying.
Now it's back at the won't charge stage. So I finally got an RMA number, so this one is going back.
Hitting Telus on the way home to pony up for a new battery. Getting the extended one as it's only $20 more. Hopefully this one will last more than a year - then I can get another phone (got to love 3yr retention contracts that end early )
I've created a Facebook group to act as a petition for everyone with the notorious battery life problem.
Join the group here, it's open to everyone:
http://www.facebook.com/group.php?gid=100925126406
Share your experiences dealing with Telus positive or negative ones.. or tell us if you've been able to fix the problem by hacking the device. Anything at all that will help the people still stuck with this phone.
I have done some efforts regarding battery capacity measurement Just lookup this thread: http://forum.xda-developers.com/showthread.php?p=5558383#post5558383

Battery Level

I know there are a few threads on the battery levels being a bit random at times, but mine is really hacking me off.
It will stop at say 75% and just stay there, when I reboot its down to like 50% or less. Twice now its gone dead because I though it had plenty of charge but just wasn't moving.
Is it the phone or battery thats the problem or drivers or something - ps this is on a standard rom, no tweaks etc.
same here.im using romeos rom but it seems to be a problem with another roms to.the battery % stay (for example) 10 hrs 68 % and after reset dropt 5,10,15 % down . is it hardware problem or software ?
And quite same here... The case is a bit worse even. When I charge it from lo-bat warning to full, it sort of overcharges itself and might hang up even! I noticed this in two phases - 1) when I left my TP to charge during night, it was hanged in the morning 2) when charging from lo-batt and restarting at ~85% bat level, after boot up the battery reports something at 98% or something!
I have the same (all posts) some time I have 78% and make reset and now i have 89%. Which is real 78 or 89%!??
when I charge all night I have only 70-92% after 6 hours, and after reset 100%
For me this is unusable as I cant trust it without constantly rebooting which is not good enough.
Lucky for me its a second phone, so I'll flog it and think of something else.
Hi there!
I have the same problem, after charging over night. The battery indicator shows, that a battery is not fully charged. After short removing battery and rebooting it shows 100%. With another HTC battery it is the same. When I use another spare battery (not original HTC), it works correctly. But I dont like the spare battery, because it is hard to remove from device because of its sharp edges. I think, it is a HW problem of battery, or a problem of device.

[Q] Sudden Unexplained Increase in Battery Drain

Stock 2.3.6 with no changes to or updates in settings or installed software and I have been taking pretty good care of the battery in a 5 ½ month old Atrix 2 directly from Motorola and not previously used.
Several days ago battery drain when in standby when from approximately 0.5% per hour to 2.5 to 3% per hour. I did the following, although not necessarily in the order listed:
Bench tested battery at a battery shop – no problem found.
Verified settings and software. Cannot find anything that appears to be draining power, initiating communications, etc.
Pulled battery.
Hard data reset and tested drain rate with no additional software and had same problem as when normal software was installed.
Several deep cycles from 3% or less to full charge. In all cases mV appear in normal range of about 3542 mV at 3% to 4347 mV at 100%, again per Circle Battery Widget.
Broke down and called Motorola and although they tried to be more helpful than normal, the only suggestion that they could offer was to try another battery, which I do not currently possess and AT&T would not allow a short term lending even had they had one available.
99% of all charging is via stock wall charger, spot use of car adapter with appropriate specs when using GPS.
Typically recharge starting in range of 5-15% and charge to 100% as indicated by Circle Battery Widget.
Battery usage in standby shows about an even split between Cell Standby, Phone Idle and Bluetooth each about 32% of usage when in standby. Have always left Bluetooth on 24/7 except when charging and battery drain was only about 0.5% per hour. I even tested for several hours with bluetooth off and this did not affect the rapid drain.
Contacts are clean.
I even use Motorola USB cables both from my PC for data transfer and also with the wall charger.
No exposure to excessive heat/cold.
If anyone has any thoughts, I would greatly appreciate any help. Otherwise my next steps are to call Motorola back Sunday morning (U.S. time zones) and probably order an OEM battery from a reputable source allowing for U.S. holiday on Monday. Unsure how Motorola will treat this as warranty since 1) this phone is a replacement for Atrix 4G problems whose warranty would be expired, and, 2) batteries have weak warranty coverage anyway since so much of that is beyond their control.
Thanks
Same here recently.
My battery life has gotten a lot shorter (and cell reception worse). Most of my 'battery usage' is coming from cell stand-by.
Overcharged Battery
How long are you leaving the A2 on the charger? MTL you may have "overcharged" the battery, overloading the memory in the battery itself, therefore resulting in less usage time from a "fully charged" battery.
Typically, as a sales rep, I recommend my customers only charge their phone for the full 4-8 hours, when it is the FIRST time they charge their phone. typically after that, it takes only 2-2.5 hours to provide the phone with a full charge. Over charging will fry the memory and make the battery hold less charge and over a period of time eventually kill the battery, making you have to buy a new one.
P.S. If I am completely off base please let me know. Yes I am noob, but this info was actually part of my training courses so I'd love to tell them they're wrong. Hope I was helpful.
FalConn232 said:
How long are you leaving the A2 on the charger? MTL you may have "overcharged" the battery, overloading the memory in the battery itself, therefore resulting in less usage time from a "fully charged" battery.
Typically, as a sales rep, I recommend my customers only charge their phone for the full 4-8 hours, when it is the FIRST time they charge their phone. typically after that, it takes only 2-2.5 hours to provide the phone with a full charge. Over charging will fry the memory and make the battery hold less charge and over a period of time eventually kill the battery, making you have to buy a new one.
P.S. If I am completely off base please let me know. Yes I am noob, but this info was actually part of my training courses so I'd love to tell them they're wrong. Hope I was helpful.
Click to expand...
Click to collapse
The phone electronics will not actually allow overcharging. you will have problems if you do overcharge it but you can't do that while it is in the phone.
Sent from my MB865 using XDA
Thanks but in addition to any designed protection against overcharging I also pull the phone off the charger as soon as practicable after hitting 100% per Circle Battery with the exception being when using GPS which means that the phone will charge very slowly to 100% and remain connected to the charger until the next stop in my trip. The phone charges more slowly on the car adapter because the screen is constantly on along with running GPS and music software and streaming music via bluetooth.
I also try to make sure that I always disconnect the charger before starting or turning off the vehicle's engine. It may not be necessary anymore but that is an old habit.
Happening to me recently, before the battery lasted very long, but the past few days I arrive at night with 20% left. I tried doing a factory reset but it still the same. Also, the "cell standby" is the biggest consumer? I don't know what does that mean...
nahuelarg86 said:
Happening to me recently, before the battery lasted very long, but the past few days I arrive at night with 20% left. I tried doing a factory reset but it still the same. Also, the "cell standby" is the biggest consumer? I don't know what does that mean...
Click to expand...
Click to collapse
As far as I know 'cell standby' is basically your phone searching for a signal.
Remove any app that u suspect. If u have installed battery indicator pro, that's the culprit. Same happened to my phone when i had battery indicator pro. Install juice defender ultimate. Works a bit. Clear off d ram and reboot
Sent from my MB865 using xda premium
For what little it may be worth replacing the battery showed the same problem and motorola now admits that this might be a motherboard issue and wants me to send the device to them for repair. They had their level 3 contract tech support review what I had done for troubleshooting and they agreed that the above steps plus replacing the battery had exhausted all possible options that can be taken outside a repair depot.
Those with similar problems may want to do the same and finally call motorola.
goodgulf said:
For what little it may be worth replacing the battery showed the same problem and motorola now admits that this might be a motherboard issue and wants me to send the device to them for repair. They had their level 3 contract tech support review what I had done for troubleshooting and they agreed that the above steps plus replacing the battery had exhausted all possible options that can be taken outside a repair depot.
Those with similar problems may want to do the same and finally call motorola.
Click to expand...
Click to collapse
Wonderful, I am on my 3rd Atrix 2. Returned two previous because of the sd card reader/compatibility problems. The third one I received hasn't had the problem but now I can't go more than 8 hours without the battery going dead.
Cell standby is normally over 33% and Phone idle is normally at 30% or higher.
This happens whether I leave wifi on all day or turn it off.
Stock 2.3.6
I work from home and I have 5 bar signal strength from my house so there is no reason for my phone to constantly be searching for network signal.
Still happening to me. Today I was talking with an AT&T representative via online chat, and they only tell you to disable background data, and set it to super saver mode. They didn't want to listen that the phone before lasted until midnight with the battery still green and that now it goes red. The guy said that the phone is supposed to last 8.5 hours, since that is the talk time. I tried to explain that the talk time didn't work like that, but no good.
Finally, I went to an AT&T store and inquired about the issue. Since I'm within the 1 year warranty they are going to send me a new battery. If that doesn't fix the problem they said they would change my phone.

New Battery?

OK, so I've had my SM-P900 for about year now.
Suddenly just this week I am noticing my battery is draining considerably faster than usual and is also taking longer to charge. I was using a custom rom but have now switched back to the default 5.02 version that I installed via Kies.
So after a year do I really need to purchase a new battery?
I keep most everything off all the time and really haven't changed anything or how I use it in quite a few months so was wondering if I actually have to break down and purchase a new battery already.
Cheers
Read the threat : Flickering screen to see how to adjust the tip of battery cable closer in order to make better contact before replace a new battery, within one year the battery should still be good.
If you see the same thing with new battery, probably the battery connector has cracked solder joints and needs to be re soldered, common problem of Samsung tablets, not just only this model.
Lithium-Ion batteries generally last between 300-500 full charge cycles before they start losing power. A year is.. way too soon.
Does it also take longer to charge when the device is turned off completely?
In general a drain increase is caused by a software issue, mobile data or a bug. (or heat/cold.) (The difference between mobile data on and off with a 4G connection is 100-0% in deep sleep in 2 days with LTE, and 80 days in airplane mode.)
Signs of a dying battery include random discharges (it suddenly loses 30-70%, it's at 100 when you unplug and suddenly drops to 30%, or it's dead, you plug it in and turn it back on and it suddenly has 50% charge), random reboots and the device just not turning on at all for no apparent reason.
While it'll loose capacity eventually, that usually doesn't negatively affect the charging speed. (If anything it charges faster because it reaches 100% sooner.)
So assuming that I have a dead battery, is there a good replacement battery out there?
I have tried replacement batteries in the past and have found only subpar batteries on the market.
I bought a new battery on Amazon : 26$
This one is an original battery so at this price you should order one.
And about flickering issue, yes you should resolder connectors or changing the battery might solve this issue too (it worked for me)

Battery draining super-fast, on an irregular basis: How to check real battery health?

Hi everyone,
I have a Leagoo T5c with a more-or-less 3,000 mAh non-removable battery, and for the past few month, battery life has been somewhat erratic. The phone would go from, say, 50% to 10% battery in no time, and I would get the low battery warning, but at other times it could hold at around 45% for a while before really going down for good.
Last night around 8pm my time, the phone went completely dead while the battery indicator in the task bar said I still had about 65% left.
I tried what's described here and there as battery calibration: I left the phone turned off, patiently waited a couple hours (yes, yes, that long) for the battery to reach 100%, then left the phone off for another hour before turning it on.
In a matter of minutes doing nothing more than checking my Twitter TL, the battery went from 100% to around 85%, and was still there went I tucked in for the night, leaving the phone in Airplane mode as I always do at night.
This morning, I turned Airplane mode off and the battery said it still had 82%, which means minimal drain during the night, with all radio off.
Just a few minutes ago, the phone went completely dead after the low battery warning, and the battery held less than 10% charge.
WiFi is off, cellular reception is very good where I live, and anyway, I don't see how LTE could kill 70% of the battery charge in less than half an hour, even if reception was spotty, which it's not.
I plugged the phone into the charger it came with, put it in Airplane mode again, and it went from 10% to 70% just now in less than 30 minutes.
I know for a fact that fast charge isn't supported on this phone, at least not with the OEM charger, plus it has micro-USB, so I doubt the charger can feed it that much juice in so little time.
The charger itself seems to work fine: It never gets hot while charging, not the Leagoo, nor my old iPhone 6, since I use it for both devices.
So, long story short, is there a way or tool to ***really*** know what state that battery is in? I've tried both DevCheck and CPU-Z, and both say that the battery is in good health, and still retains its nominal capacity of more or less 3,000 mAh, but I have my doubts about that.
I think the battery capacity is reduced somewhat, and I need to know by how much.
Any help and input would be much appreciated!
I must add that I flashed a stock ROM on this phone (yeah, again...) a few days ago, so maybe it's the ART cache being replenished that's causing my battery issues, but still, the problem is so inconsistant that I don't know anything anymore...
I had to flash the stock ROM again after trying (again...) to root the device (successful, but doesn't bring anything of value) and finding it barely responsive.
I'm gonna leave the phone as is, ROM-wise, but my battery is still a matter of concern, because it dies on me at the 60-65% mark more often than not, though two days ago I let it drop to 30% without the phone shutting down.
Like I said, it comes and goes. I really need to know if that battery still retains its nominal capacity or not. Any help in that regard would be most welcome...

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