Blue Dot on HTC U11 Screen when displaying dark images on screen - HTC U11 Questions & Answers

Hello everyone.
Has anyone who owns an HTC U11 noticed a blue dot on the screen when displaying dark images or black background? Please see the attached images and let me know if your device suffers from the same symptom. In order to check it fully, just download an app called "Black Screen" and run it. It will show a black screen, which if your screen is affected, it will show that blue dot.
I have emailed HTC UK and i am still waiting for a response. It's a shame to see this on such an expensive device, especially from HTC.

Hey there,
My bf recently gotten his HTC U11plus also faced the same thing, can I check if you gotten any response from HTC on this?
Thanks in advance!

Hi. I ended up sending the phone to HTC under warranty and got the screen replaced. No more blue dot!

Thanks!
Hey okie noted!! Thanks a lot for ur reply I will get my bf to go to HTC as well!

Maybe a dead or stucked pixel

Related

Dead Pixels ??

I noticed that i have some dead pixels... and when i say some.. i mean LOTS !!!!!! i took an app called "Dead Pixels" and on black screen... my screen is full of little white dots.. should i go to replace my phone ??
Are you sure it's not dust ? Dead pixels don't light up at all, they are black.
I have my Desire exchanged at warranty because I got dust under the screen.
Sent from my HTC Desire S using XDA Premium App
Desire S only comes with AMOLED? I thought dead pixles only appear with SLCD
Could be stuck pixels, dead pixels are black.
Also the desire s has a S-LCD screen not a AMOLED screen.
Why not upload a picture?
Sent from my Desire S using XDA Premium App
i can't upload a picture cause the dots are very small... just 2 of them are bigger... the thing is that they are white on black screen and on white screen they kinda disturb the white... i tried that app with pixel fix.. and they are still there
maybe i should go at my provider with the phone and they should change it :|
hmm, i got a scratchy line too that shines in RED when the background is white...... I always thought those were dead pixels...
I also have couple of pixels that shines light blue when the screen is black, didn't know about them until I tried "Dead Pixels" app, it really doesn't bother me.
It dust guys, not dead or stuck pixels. I've exchanged mine once.
Sensation has the same problem due to unibody chasis design. I know it's stupid but what can we do...
I feel like the Desire S is the first phone I've had that doesn't have dead pixels.
ridley1000 said:
I feel like the Desire S is the first phone I've had that doesn't have dead pixels.
Click to expand...
Click to collapse
U tried the app "Dead Pixel Finder" ??
Sry for bringing this thread up again... but i am at my second Desire S and i would like some one to help.. cause i wanna know if all the phones has the same display issue.. or if it is a issue..
So.. Can some1 download the app "Dead Pixel Test" and in a dark room put the black screen and when u have the display straight to your eyes.. do you see tiny tiny white dots and many of them ?? i wanna know if i should go back to orange and send it to service

Weird screen defect issue?

My phone was ok 10 minutes ago and now it's screwed up.
Took a photo, see the weird black lines/hashes/dots?
Dude!! What you did to your screen?? Its look like being press by something ;P
Sent from my HTC Sensation Z710e using XDA App
No idea. Didn't do anything.
Downloaded some dead pixel apps, if I set the screen to black, I can still see it, its weird.
If that's the case i'd be contacting htc or tmobile and getting a replacement.. Did it just start doing this or when you got it?
Yeah this just happened today. Was fine this morning, have this phone since August.
No idea how it happened. I didn't bang it or anything.
I sent HTC an email since you can attach a photo to the support ticket, easier that way than trying to explain them what it looks like.
nxt said:
Yeah this just happened today. Was fine this morning, have this phone since August.
No idea how it happened. I didn't bang it or anything.
I sent HTC an email since you can attach a photo to the support ticket, easier that way than trying to explain them what it looks like.
Click to expand...
Click to collapse
Hope it works out for you bud... My sd card was defect and htc had me a new one in three days... Didn't cost me anything.. I actually like HTC's customer serivce and i hope it's the same for you too. =)
it seems to be wet on the inside. some leaks inside? hehe. like radiator leaks or something?
Hello there! I have the exact problem here. I didn't do anything with my screen and somehow i still got thoes enoying dots! wtf is it? should i contact hTc for a replacement? anyhow i want to know what it is!
Thanks for helping me out br0s!
This is how it looks. Attached BELOW
As you can see some of them are black and some of them are like cyan blue. the blue pixles has been black but after awhile they changed colour. This is only like 10% of the pixels that I had before, after the gone blue they dissapear. strange....
RizZern said:
This is how it looks. Attached BELOW
As you can see some of them are black and some of them are like cyan blue. the blue pixles has been black but after awhile they changed colour. This is only like 10% of the pixels that I had before, after the gone blue they dissapear. strange....
Click to expand...
Click to collapse
Yeah, call HTC, they replaced my screen, I could tell cuz the bottom part of the phone wasn't closed all the way, I also got a different screen. I had the Acer screen and was replaced with the other one that's better.
Hey RizZern, just came across this thread and wanted to know if you managed to fix your screen issue.
I am facing the same issue , but i know that it appeared when i dropped my device accidentally.
I have observed that when the phone temperature goes up, the pixels become darker and then turn cyan when it cools.
Cheers,
Alan

[Q]

I have had this situation since i started booting into any type of recoveries since this phone was 1st rooted and was wondering if anyone has had this problem which i still do and am wondering if it is some type of pixel problem probably and should i send it in to get fixed before it gets worse, or is it nothing. When i boot my phone into recovery mode, No matter what splash screen i use, on the top right side of the screen going almost 1/4th down the side of the screen about exactly this wide ------> lllll <------- the size of all these l's i just made put together. If i use a white splash screen that comes up before it boots into recovery, i get that line in a solid very bright high contrast white color that can be seen it is a brighter white than the white splash screens white color, and on black it is the same. Any ideas or anyone else that has noticed this?
IMO it's best you ask all your questions in one thread seeing as you have a lot of them.
I had this too... It's no big deal I think
Sent from outer space 3000 years in the future (with my now extremely outdated, but still freaking awesome, HTC Sensation Z710e)

dead pixels?

hey guys, I've had my phone since launch but just noticed a screen problem. I initially did a dead pixel test when I got the phone but what I missed is that there is a row of off pixels whenever I am on a dark screen. I guess I never noticed it before because my screen doesn't generally have such dark colors on it. Basically on a black screen there is a line and a few dots that are darker than the rest of the screen.
has anyone had these problems before? will Vzw be willing to replace my phone under the manufacturers warranty? thanks guys, love the community
pyunny said:
hey guys, I've had my phone since launch but just noticed a screen problem. I initially did a dead pixel test when I got the phone but what I missed is that there is a row of off pixels whenever I am on a dark screen. I guess I never noticed it before because my screen doesn't generally have such dark colors on it. Basically on a black screen there is a line and a few dots that are darker than the rest of the screen.
has anyone had these problems before? will Vzw be willing to replace my phone under the manufacturers warranty? thanks guys, love the community
Click to expand...
Click to collapse
This is a common issue. (should search the forums next time)
You should be able to get VZW to replace your phone, but the chance of getting a phone that is just as bad, if not worse is very likely. Honestly, you shoul do as I have and just deal with it. You very RARELY even see the spots on a dark screen.
That is if it's just a few, if you have a LOT of dark spots like that then you'd prob end up with a better replacement. Me, myself, I have 3 spots that are very small in size so I'm not going to bother to try to get my phone replaced.

[Q] Dead pixel or white gap lines on the screen.

Hi People,
I bought this phone moto g and thought it was wonderful. It is wonderful but I think there is some problem with the display of my screen.
It is showing some of the white lines mostly in mail apps like gmail and yahoo I am even attaching the screen shot of the same and i have even placed a replacement return request to which flipkart people said to try out the dead pixels detect and fix app from google play, did not help.
Please let me know if any one has any thought over this screen if its dead or white lines in the screen display. Please do check the screen shot attached
Thanks and regards,
Dinesh Tather.
dineshtather said:
Hi People,
I bought this phone moto g and thought it was wonderful. It is wonderful but I think there is some problem with the display of my screen.
It is showing some of the white lines mostly in mail apps like gmail and yahoo I am even attaching the screen shot of the same and i have even placed a replacement return request to which flipkart people said to try out the dead pixels detect and fix app from google play, did not help.
Please let me know if any one has any thought over this screen if its dead or white lines in the screen display. Please do check the screen shot attached
Thanks and regards,
Dinesh Tather.
Click to expand...
Click to collapse
If it shows up in a screen shot, it's not your screen, at least in terms of hardware. If you took the picture with another device, then it could be your screen.
hey lightning it's my phones screen shot only
Hi it's my screens screen shot only
dineshtather said:
Hi it's my screens screen shot only
Click to expand...
Click to collapse
Oh yes its a rendering bug. Don't worry your screen is fine..its a kk bug...moto knows it
Sent from my XT1033 using Tapatalk

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