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Strange WIFI issue

Hi
My Sensation is having problems with the WIFI in my home. When I visit other people and use their WIFI I dont experience the same issues, which leads me to believe that it is an issue with my router.
The problem is that I have to turn the wireless off and on again on the phone a few times a day, because it suddenly doesnt work. When it happens the phone shows full WIFI bars and tells me that it is connected, but it doesnt work. But after turning it off and on, it always works again.
I have tried changing the channel to 11 in the router but that hasnt helped. Is there a solution to this very annoying issue?

skoins said:
Hi
My Sensation is having problems with the WIFI in my home. When I visit other people and use their WIFI I dont experience the same issues, which leads me to believe that it is an issue with my router.
The problem is that I have to turn the wireless off and on again on the phone a few times a day, because it suddenly doesnt work. When it happens the phone shows full WIFI bars and tells me that it is connected, but it doesnt work. But after turning it off and on, it always works again.
I have tried changing the channel to 11 in the router but that hasnt helped. Is there a solution to this very annoying issue?
Click to expand...
Click to collapse
Nobody? If it is because it has been posted before I would really appriciate a link to the thread as I an unable to find an answer to this issue.
Thanks

skoins said:
Nobody? If it is because it has been posted before I would really appriciate a link to the thread as I an unable to find an answer to this issue.
Thanks
Click to expand...
Click to collapse
Besides obviously getting another router, have you tried removing the wifi connection from your list, reboot and then adding the wifi back on like a new connection? Besides not knowing your current setup (what rom you are on, if any) and when you select menu to bring up the advanced menu, is the 'avoid poor connections selected' or available as an option? Also is there a wi-fi frequency band option? If so make sure you have auto ticked off.

kpjimmy said:
Besides obviously getting another router, have you tried removing the wifi connection from your list, reboot and then adding the wifi back on like a new connection? Besides not knowing your current setup (what rom you are on, if any) and when you select menu to bring up the advanced menu, is the 'avoid poor connections selected' or available as an option? Also is there a wi-fi frequency band option? If so make sure you have auto ticked off.
Click to expand...
Click to collapse
Im on stock 4.03.
I have now tried your suggestions. Removed the wifi connection, rebooted and reconnected. I will let you know how that turned out.
I dont have any of the options in the wifi menu that you mention, however I do have the option of using a static IP, would that maybe help?

I still have that issue when on ICS 4.0.3/4 Sense 4. But not Sense 3.5/6 and Jellybean. I put out a logcat but they told me to use WiFIX but that never did me anything. They also told my my security on my router WPA/WPA2 is not supported well in Sense 4 or something. I'm just patiently waiting for someone to help me with that same problem so I can try ICS stock and Sense 4.

richie390 said:
I still have that issue when on ICS 4.0.3/4 Sense 4. But not Sense 3.5/6 and Jellybean. I put out a logcat but they told me to use WiFIX but that never did me anything. They also told my my security on my router WPA/WPA2 is not supported well in Sense 4 or something. I'm just patiently waiting for someone to help me with that same problem so I can try ICS stock and Sense 4.
Click to expand...
Click to collapse
maybe changing the security on the router would be worth a try... nothing seems to help so far

skoins said:
Im on stock 4.03.
I have now tried your suggestions. Removed the wifi connection, rebooted and reconnected. I will let you know how that turned out.
I dont have any of the options in the wifi menu that you mention, however I do have the option of using a static IP, would that maybe help?
Click to expand...
Click to collapse
Any change? As for the static IP, I wouldn't mess with it unless you know what you are doing in that respect.

kpjimmy said:
Any change? As for the static IP, I wouldn't mess with it unless you know what you are doing in that respect.
Click to expand...
Click to collapse
It still doesnt work...
My new idea is that it could be something to do with the router. According to some threads ive across the phone doesnt like wireless n networks and wpa/wpa2 security. I think my router is setup with those two things. I guess I will try changing that. If that doesnt help maybe setting up a static IP would be worth a try

skoins said:
maybe changing the security on the router would be worth a try... nothing seems to help so far
Click to expand...
Click to collapse
skoins said:
It still doesnt work...
My new idea is that it could be something to do with the router. According to some threads ive across the phone doesnt like wireless n networks and wpa/wpa2 security. I think my router is setup with those two things. I guess I will try changing that. If that doesnt help maybe setting up a static IP would be worth a try
Click to expand...
Click to collapse
I would change my security but I have about 10+ devices connected in the household and once you change it they don't reconnect; you have to re-enter the password and everything. The downside in my household at the moment. But as for the StaticIP. I wouldn't mind doing that to be honest. Let me know how these two options work out for you because I might make a change to my router settings if one of these works out.

I had the same problem after upgrading to ICS. It seems that even if you have set your ip to static it still wont connect to the internet. This is because there is no option to change the subnet mask address from the usual static ip config. Try installing any DNS setting tool to your phone and check the setting on your ip again. Hope this helps.

[Completed] Xiaomi Mi-3 Wifi error

I just got this phone few days ago and everything was great, up to yesterday. When i got home my phone cant seem to connect with my home network anymore. I have no idea what is going on and tried many suggested fixes like forgetting and reconnecting, resetting router, i even did a factory reset for my phone and tried few apps on the play store. Can anyone help me with this? Thanks so much for your time:crying:

sora2kairi said:
I just got this phone few days ago and everything was great, up to yesterday. When i got home my phone cant seem to connect with my home network anymore. I have no idea what is going on and tried many suggested fixes like forgetting and reconnecting, resetting router, i even did a factory reset for my phone and tried few apps on the play store. Can anyone help me with this? Thanks so much for your time:crying:
Click to expand...
Click to collapse
Can you connect to any other wifi network?
If yes, then there is a problem with your home wifi router.
If no, then there is a problem with your phone.
EDIT: After a bit of searching, i came up with this,
Your wireless network may need to have your devices mac address before it can recognize and grant wifi access to that device.It turns out you need to add the mac address to your router so that it can let the device associated with the mac address connect to the network. If you don't know how to do this, or can't find another solution, call your network provider for assistance. They should be able to help you out. I cannot tell you how to fix your problem because I don't know (and don't want to know lol) your router address / IP address and password.

dagger said:
Can you connect to any other wifi network?
If yes, then there is a problem with your home wifi router.
If no, then there is a problem with your phone.
EDIT: After a bit of searching, i came up with this,
Your wireless network may need to have your devices mac address before it can recognize and grant wifi access to that device.It turns out you need to add the mac address to your router so that it can let the device associated with the mac address connect to the network. If you don't know how to do this, or can't find another solution, call your network provider for assistance. They should be able to help you out. I cannot tell you how to fix your problem because I don't know (and don't want to know lol) your router address / IP address and password.
Click to expand...
Click to collapse
Yeah, i added my phones MAC address to the router already. Havent tried other wifi network since i've been home since this happened.. i hope its not my phone :crying:

sora2kairi said:
Yeah, i added my phones MAC address to the router already. Havent tried other wifi network since i've been home since this happened.. i hope its not my phone :crying:
Click to expand...
Click to collapse
Better check if your phone can connect to other WiFi network or not and then report back here..
Sent from my GT-I9070 using Tapatalk

reset ur home router and also delete ur home router from the phone and then try again with different wifi securtiy on ur router
Sent from my IM-A870K using Tapatalk 2

WiFi problem

I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.

It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
keyur1131 said:
I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.
Click to expand...
Click to collapse

Thanks for respond.
And yes it happens with some other WiFi networks.
vicks1008 said:
It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
Click to expand...
Click to collapse

Try factory resetting the device.

keyur1131 said:
Thanks for respond.
And yes it happens with some other WiFi networks.
Click to expand...
Click to collapse
Did you manage to resolve your wifi problem?
I bought the Moto G (2015) 2GB RAM / 16GB ROM for my wife and she's having problems with the home wifi. It often says there is a "connection error" and loops to try to connect again and then fails. Her work wifi seems to function ok.
Having read about similar problems with older moto gs, people recommended (1) turning on and off airplane mode. (2) changing channel number of router.
Both sometimes work and sometimes don't. But it's not really a permanent solution. I'm a bit reluctant to do a factory reset and reinstall everything if it won't resolve the problem. The device came with the latest firmware already installed (5.1.1) and I haven't rooted or unlocked bootloader so should be a pretty clean install.
Anyway, would like to hear that factory reseting could resolve this issue or not before trying.
Thanks for any advice!

Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.

bobbyphoenix said:
Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.
Click to expand...
Click to collapse
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers

tomaquet said:
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers
Click to expand...
Click to collapse
Yeah resetting other than home router is not the answer. It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.

Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Other than that one ..i had every router connected to my phone..
I was thinking the problem is not in your phone.. It's in router which might be old ��
Because old routers will have 802 a or something which are in compatible to some phones..
Or the router is not allowing your phone to get connected.. As your phone is latest and it has advanced protocols inscribed in it..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers

Just turn off wifi and then turn it on it will fix the problem

banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
Click to expand...
Click to collapse
You would think it would be that simple, but it's not. It just sits there "Connecting", then nothing, then "Connecting". Keeps cycling like that.

nandakis4 said:
Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers
Click to expand...
Click to collapse
My router is a netgear CG3100Dv3 (using WPA2-PSK [AES] encryption) and uses 2.4 GHz. I don't think it's the router's fault though because I've had many friends connect with a variety of phones and none of them have had the problem before. I currently have a Oneplus One (android 5.0.2) and have used a Nexus 4 and Samsung Galaxy S (1) on this router without problems. Maybe it's a problem with android 5.1.1 as I guess not many of my friends have it yet. I've written to motorola support but they still havent got back to me.
bobbyphoenix said:
It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.
Click to expand...
Click to collapse
Strange. I've never had a problem before with wifi. Maybe I've been lucky until now. Yep - have tried forgetting and reconnecting to wifi signal. Again, a temporary solution that will quickly become irritating when there shouldn't really be a problem for such a simple operation.
banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
Click to expand...
Click to collapse
It's a temporary solution but a pain in the arse if you have to reset the router every few hours. And as I said before, what happens when you can't connect to a router which you can't reset? (i.e. public, work)

Change the router's channel, then refresh the wifi in the phone.
Sent from my SM-T530NU using Tapatalk

Firstly i agree that our Moto G has some kind of issue with some routers.. but there will be solutions for them from the ROUTERS POINT OF SIDE to make it work
i have read about your router .. Things i suggest (if you have already done them then let me know )
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device..
i am still finding info on your problem..
the reason why i think your Router can solve the problem is : i had once read about 802.11 b/g/n/ac types.. i am getting a doubt that they are the ones causing the problem.. if you are aware of it
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution

nandakis4 said:
Firstly i agree that our Moto G has some kind of issue with some routers.
Click to expand...
Click to collapse
Hmm. That doesn't sound promising. Will they sort it out with the next firmware update? Are motorola even aware there is this problem?
nandakis4 said:
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device.
Click to expand...
Click to collapse
Ok. Will change channel to auto mode. It was already on "up to 300 Mbps". Will also put MAC addresss in the router.
However this still relies on having access to the router. What happens when you don't have access. If this is going to happen on many routers then I prefer to return the phone and buy one which never has this problem.
nandakis4 said:
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution
Click to expand...
Click to collapse
I'll give a wifi fix app a go to. But they just seem to automatically delete known wifi SSIDs and passwords.
Another option would be to root and install new ROM and radio, but would prefer not to.
It seems like a lot of Nexus 5 users on 5.1.1 are having wifi problems too:
https://productforums.google.com/forum/#!topic/nexus/4zdMLo2Pn9Y;context-place=forum/nexus
https://productforums.google.com/forum/#!topic/nexus/yx5kGasv2lE;context-place=topicsearchin/nexus/category$3Aconnecting-to-networks-and-devices
Anyway, thanks for you advice!

Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...

I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1

tomaquet said:
Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...
Click to expand...
Click to collapse
Finally you made it :highfive: thanks for this reply, i have been waiting for this answer ..

choder said:
I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1
Click to expand...
Click to collapse
My problem was slightly different in that the phone wouldn't even connect to the wifi signal. It would cycle continuously between "connecting" and "authentication error".
Does it work with other routers?
nandakis4 said:
Finally you made it thanks for this reply, i have been waiting for this answer ..
Click to expand...
Click to collapse
Thanks for your help! I'm still a little wary that the phone will have problems in the future on other routers, but it's a good enough fix for now. Hopefully a later firmware update will sort it out.

Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
---------- Post added at 02:01 PM ---------- Previous post was at 01:05 PM ----------
tomaquet said:
Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
Click to expand...
Click to collapse
Well I just emailed Amazon and they're sending a replacement. Hopefully this will solve the problem

Mate 9 Hotspot issue

I notice that when I turn on the hotspot feature on the Mate 9, other devices connected to the Mate 9 can access internet, but the Mate 9 itself can no longer connect to the Internet at all. Can anyone else confirm if this is only me or a software glitch? Thanks.
I was running on C636B100 and upgrade to B136 and the problem still exist.
Thanks!

This is the way it works apparently.
Sent from my MHA-L29 using XDA-Developers Legacy app

I haven't tried it yet but you should be able to connect to the internet on 4G /3G. The WiFi cannot connect to your WiFi server while acting as a hotspot.
That's how it works on other phones anyway - I'd expect the Mate to be the same.

RR-99 said:
The WiFi cannot connect to your WiFi server while acting as a hotspot.
Click to expand...
Click to collapse
That's exactly it.
Sent from my MHA-L29 using XDA Labs

RR-99 said:
I haven't tried it yet but you should be able to connect to the internet on 4G /3G. The WiFi cannot connect to your WiFi server while acting as a hotspot.
That's how it works on other phones anyway - I'd expect the Mate to be the same.
Click to expand...
Click to collapse
I understand the phone will turn the wifi off and use the wifi antenna to host the hotspot, but the Mate 9 should still be able to access the internet via mobile data, right?
I've used other Androids before and my whatsapp, facebook and chrome will continue to work even when I turn on hotspot (via mobile data). When I turn on hotspot on the Mate 9, the phone iteslf stops all Internet access but clients connected to the hotspot can access internet via mobile data (from Mate 9) without problem.

asmok said:
I understand the phone will turn the wifi off and use the wifi antenna to host the hotspot, but the Mate 9 should still be able to access the internet via mobile data, right?.
Click to expand...
Click to collapse
Yes, as I said in post #3. Are you saying yours doesn't do it?

It's working fine here,try a factory reset.

Maybe it's your carrier? But it definitely should work...

RR-99 said:
Yes, as I said in post #3. Are you saying yours doesn't do it?
Click to expand...
Click to collapse
Yup, no internet when I turn on hotspot (even when mobile data is on).
I guess I'll have to try and reset when I have a chance.

Just tested it on mine, on EE/BT in the UK and it works fine. Also works using bluetooth tethering. Both to a Samsung Tab S2.

I figured out what the issue is. My carrier have a tethering APN which seems to be causing the problem. Once I delete the tethering APN entry, I can access Internet while I have hotspot turn on.

asmok said:
I figured out what the issue is. My carrier have a tethering APN which seems to be causing the problem. Once I delete the tethering APN entry, I can access Internet while I have hotspot turn on.
Click to expand...
Click to collapse
How you delete it. When I deleted my APN I can not save the changes.

asmok said:
I figured out what the issue is. My carrier have a tethering APN which seems to be causing the problem. Once I delete the tethering APN entry, I can access Internet while I have hotspot turn on.
Click to expand...
Click to collapse
So, did this issue result from your carrier, other than mate 9 itself?

How do you delete the APN? I am using Mate 10 and I'm having the same issue
Thanks

Did you get a solution to this? My new Mate 10 is doing the same thing. Hotspot works. Laptop gets data, but all mobile data stops on phone. So Whatsapp stops if my hotspot is on..
Ian

I had the issue, adding DUN to APN Type on the APN SETTINGS fixed the issue.
Hope it helps.

atrix_noob said:
I had the issue, adding DUN to APN Type on the APN SETTINGS fixed the issue.
Hope it helps.
Click to expand...
Click to collapse
Thanks a lot, it works now

beeberry1437 said:
Thanks a lot, it works now
Click to expand...
Click to collapse
No problem mate ( u get it?) Mate? Hahaha lol glad it worked

Question Anyone having s23+ wifi issues?

My galaxy s23+ is not connecting to my router's 5 ghz band.. tried every router. I noticed after i reseted the phone, it connects easily to my home wifi 5ghz band when i restart my phone. Then if i go outside and use another wifi then come home and try to connect the 5ghz band. It doesn't connect until i restart the phone. While phones from realme or redmi don't have any of this kind of problem. Its simply a wifi issue. Does anyone have a solution? Its frustrating to restart the phone everytime i come home. I even searched google but there are no fix.

Try putting it into airplane instead of a reboot, toggle off/on.
Clear system cache.

blackhawk said:
Try putting it into airplane instead of a reboot, toggle off/on.
Clear system cache.
Click to expand...
Click to collapse
How to clear system cache? Can you please guide me?

Check this :

blackhawk said:
Try putting it into airplane instead of a reboot, toggle off/on.
Clear system cache.
Click to expand...
Click to collapse
Sir, sorry to say this.. but this did not even work at all. Still having the same problem which i did post about.

I don't have this problem, i can connect to 5GHZ wifi band normally

rabihyamak said:
I don't have this problem, i can connect to 5GHZ wifi band normally
Click to expand...
Click to collapse
Then should i visit the service center? Will they fix it without any cost?

Pronabesh said:
Then should i visit the service center? Will they fix it without any cost?
Click to expand...
Click to collapse
For sure , as you have a defective unit

rabihyamak said:
For sure , as you have a defective unit
Click to expand...
Click to collapse
Ok thank you sir. I will visit the service center today. Lets see what happens

Pronabesh said:
Ok thank you sir. I will visit the service center today. Lets see what happens
Click to expand...
Click to collapse
Don't go to the service centre. They are usually a bunch of jokers.
Have you tried 'Reset Network Settings'?

TheMystic said:
Don't go to the service centre. They are usually a bunch of jokers.
Have you tried 'Reset Network Settings'?
Click to expand...
Click to collapse
You might as well do a factory reset too if the network reset fails. The service center will do that anyway if set in for repairs...

I am seeing a similar problem. Sometimes my phone doesn't load anything. Turning off wifi and connecting again helps. Another thing I noticed is that when I switch rooms my older oneplus 8T would connect seamlessly to a strong wifi within the house. S23+ isn't doing that. Suddenly video will buffer and I see that it's connected to wifi that has low coverage in that room and then I have to turn off/on or manually connect to the correct wifi

aswinrulez said:
I am seeing a similar problem. Sometimes my phone doesn't load anything. Turning off wifi and connecting again helps. Another thing I noticed is that when I switch rooms my older oneplus 8T would connect seamlessly to a strong wifi within the house. S23+ isn't doing that. Suddenly video will buffer and I see that it's connected to wifi that has low coverage in that room and then I have to turn off/on or manually connect to the correct wifi
Click to expand...
Click to collapse
You have to enable Intelligent WiFi to have the network switched automatically.
You have 2 WiFi at home?

TheMystic said:
You have to enable Intelligent WiFi to have the network switched automatically.
You have 2 WiFi at home?
Click to expand...
Click to collapse
'Intelligent WiFi' is already enabled. I have a wifi extender that has a different wifi name because I made a typo while setting it up. OP8T used to connect between the extender and the main wifi smoothly but with s23+ I have to intervene