I just got this phone few days ago and everything was great, up to yesterday. When i got home my phone cant seem to connect with my home network anymore. I have no idea what is going on and tried many suggested fixes like forgetting and reconnecting, resetting router, i even did a factory reset for my phone and tried few apps on the play store. Can anyone help me with this? Thanks so much for your time:crying:
sora2kairi said:
I just got this phone few days ago and everything was great, up to yesterday. When i got home my phone cant seem to connect with my home network anymore. I have no idea what is going on and tried many suggested fixes like forgetting and reconnecting, resetting router, i even did a factory reset for my phone and tried few apps on the play store. Can anyone help me with this? Thanks so much for your time:crying:
Click to expand...
Click to collapse
Can you connect to any other wifi network?
If yes, then there is a problem with your home wifi router.
If no, then there is a problem with your phone.
EDIT: After a bit of searching, i came up with this,
Your wireless network may need to have your devices mac address before it can recognize and grant wifi access to that device.It turns out you need to add the mac address to your router so that it can let the device associated with the mac address connect to the network. If you don't know how to do this, or can't find another solution, call your network provider for assistance. They should be able to help you out. I cannot tell you how to fix your problem because I don't know (and don't want to know lol) your router address / IP address and password.
dagger said:
Can you connect to any other wifi network?
If yes, then there is a problem with your home wifi router.
If no, then there is a problem with your phone.
EDIT: After a bit of searching, i came up with this,
Your wireless network may need to have your devices mac address before it can recognize and grant wifi access to that device.It turns out you need to add the mac address to your router so that it can let the device associated with the mac address connect to the network. If you don't know how to do this, or can't find another solution, call your network provider for assistance. They should be able to help you out. I cannot tell you how to fix your problem because I don't know (and don't want to know lol) your router address / IP address and password.
Click to expand...
Click to collapse
Yeah, i added my phones MAC address to the router already. Havent tried other wifi network since i've been home since this happened.. i hope its not my phone :crying:
sora2kairi said:
Yeah, i added my phones MAC address to the router already. Havent tried other wifi network since i've been home since this happened.. i hope its not my phone :crying:
Click to expand...
Click to collapse
Better check if your phone can connect to other WiFi network or not and then report back here..
Sent from my GT-I9070 using Tapatalk
reset ur home router and also delete ur home router from the phone and then try again with different wifi securtiy on ur router
Sent from my IM-A870K using Tapatalk 2
Related
Hi anyone with previous experience on vodafone
Im reasonably down with how android works (after owning,rooting and flashing etc for 18 months with Desire)
but why the hell cant i conect via wifi!!
i can connect to networks ok but phone refuses to pull in any data be that mail, facebook, market or internet
Seriously, i cant figure this out at all, anyone have an idea ?
First evening with a new phone ruined!!
InspectorFrost said:
i can connect to networks ok but phone refuses to pull in any data be that mail, facebook, market or internet
Click to expand...
Click to collapse
So you can connect your phone to a wireless connection, it just doesn't download anything? In that case, have you checked the same wireless connection with another device?
sjgore said:
So you can connect your phone to a wireless connection, it just doesn't download anything? In that case, have you checked the same wireless connection with another device?
Click to expand...
Click to collapse
Yes and Yes....im seriously stumped !
the only thing i can think is that theres some sort of wifi radio issue on my phone , but id have thought that would manifest by not connecting to the network rather than not pulling in data .
ive factory reset phone a couple of times and reset my router, no issues on other devices
think ill go back to the store for exchange as im not really prepared and shouldnt have to piss around with a brand new device
its a weird one
Have you tried changing the channel of your router? Try a lower number, like 11. Or temporarily removing any encryption and/or changing encryption type?
Did u try resetting your router? I had the same problem last night. Taught it was my phone. Ended up being my router. Go figure ;-p
Sent from my HTC Glacier using XDA Premium App
kfgtboypsp said:
Did u try resetting your router? I had the same problem last night. Taught it was my phone. Ended up being my router. Go figure ;-p
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Tried that....now at work and connects fine to the network, deffo must be an issue with my home network
Problem for me is that networks and the like aren't really my bag , ive had a look at the admin page on the router and can see its connected and theres nothing immediatly obvious that i could say "that looks suspect"
so im not sure what the answer is
all my other devices mac, pc ipod/phone and previous htc work well and have never had an issue
getting on my tits a little
ill have another fiddle later and see what i can do
cheers for the comments tho
otherwise, i do like the form factor of the phone and ill even give sense a good go befor i probably switch over to ADW or maybe launcherpro
Solved!
Set up static IP address on phone ..... Worked like a charm
I find the same, except I think it has to do with encryption. I have tried with wep and wpa and I get an IP address but cannot browse. On unsecured it works just fine.
Like you found a static IP works, but I think it is the static DNS that is actually the issue here.
This is a cumbersome workaround if you use wifi all over the place, so I downloaded Static Wifi which says it will store settings per connection.
The only issue with this is that I think the device has to be rooted for this to work
Have you tried using the opendns settings
208.67.222.222
208.67.220.220
wifi reconnect
Hi all
Perhaps we all have the same issue
I have the HTC Sensation with almost 2 weeks now and i am having one continuous issue.
I have wifi set up at home the phone connects ok,however i also have a TV/Video sender,when i need to use the TV/Video sender i have to turn off the wifi(not ideal).The problem occurs when i turn off the TV/Video sender and turn the wifi back on,the phone will connect with the modem but not to the internet,Facebook,Twitter,emails will not sync,while testing i have discovered that if i "kill" facebook and Twitter and restart the apps all is ok again i.e facebook,Twitter and emails all sync.
Does anybody have an idea what is causing this ?
Rgds
Clinton
I seem to have managed to resolve this by setting the security to wpa2 and i also altered the dhcp scope to force a new range of ip addtrsses higher up. Since I did that I've had no problems.
Hi
My Sensation is having problems with the WIFI in my home. When I visit other people and use their WIFI I dont experience the same issues, which leads me to believe that it is an issue with my router.
The problem is that I have to turn the wireless off and on again on the phone a few times a day, because it suddenly doesnt work. When it happens the phone shows full WIFI bars and tells me that it is connected, but it doesnt work. But after turning it off and on, it always works again.
I have tried changing the channel to 11 in the router but that hasnt helped. Is there a solution to this very annoying issue?
skoins said:
Hi
My Sensation is having problems with the WIFI in my home. When I visit other people and use their WIFI I dont experience the same issues, which leads me to believe that it is an issue with my router.
The problem is that I have to turn the wireless off and on again on the phone a few times a day, because it suddenly doesnt work. When it happens the phone shows full WIFI bars and tells me that it is connected, but it doesnt work. But after turning it off and on, it always works again.
I have tried changing the channel to 11 in the router but that hasnt helped. Is there a solution to this very annoying issue?
Click to expand...
Click to collapse
Nobody? If it is because it has been posted before I would really appriciate a link to the thread as I an unable to find an answer to this issue.
Thanks
skoins said:
Nobody? If it is because it has been posted before I would really appriciate a link to the thread as I an unable to find an answer to this issue.
Thanks
Click to expand...
Click to collapse
Besides obviously getting another router, have you tried removing the wifi connection from your list, reboot and then adding the wifi back on like a new connection? Besides not knowing your current setup (what rom you are on, if any) and when you select menu to bring up the advanced menu, is the 'avoid poor connections selected' or available as an option? Also is there a wi-fi frequency band option? If so make sure you have auto ticked off.
kpjimmy said:
Besides obviously getting another router, have you tried removing the wifi connection from your list, reboot and then adding the wifi back on like a new connection? Besides not knowing your current setup (what rom you are on, if any) and when you select menu to bring up the advanced menu, is the 'avoid poor connections selected' or available as an option? Also is there a wi-fi frequency band option? If so make sure you have auto ticked off.
Click to expand...
Click to collapse
Im on stock 4.03.
I have now tried your suggestions. Removed the wifi connection, rebooted and reconnected. I will let you know how that turned out.
I dont have any of the options in the wifi menu that you mention, however I do have the option of using a static IP, would that maybe help?
I still have that issue when on ICS 4.0.3/4 Sense 4. But not Sense 3.5/6 and Jellybean. I put out a logcat but they told me to use WiFIX but that never did me anything. They also told my my security on my router WPA/WPA2 is not supported well in Sense 4 or something. I'm just patiently waiting for someone to help me with that same problem so I can try ICS stock and Sense 4.
richie390 said:
I still have that issue when on ICS 4.0.3/4 Sense 4. But not Sense 3.5/6 and Jellybean. I put out a logcat but they told me to use WiFIX but that never did me anything. They also told my my security on my router WPA/WPA2 is not supported well in Sense 4 or something. I'm just patiently waiting for someone to help me with that same problem so I can try ICS stock and Sense 4.
Click to expand...
Click to collapse
maybe changing the security on the router would be worth a try... nothing seems to help so far
skoins said:
Im on stock 4.03.
I have now tried your suggestions. Removed the wifi connection, rebooted and reconnected. I will let you know how that turned out.
I dont have any of the options in the wifi menu that you mention, however I do have the option of using a static IP, would that maybe help?
Click to expand...
Click to collapse
Any change? As for the static IP, I wouldn't mess with it unless you know what you are doing in that respect.
kpjimmy said:
Any change? As for the static IP, I wouldn't mess with it unless you know what you are doing in that respect.
Click to expand...
Click to collapse
It still doesnt work...
My new idea is that it could be something to do with the router. According to some threads ive across the phone doesnt like wireless n networks and wpa/wpa2 security. I think my router is setup with those two things. I guess I will try changing that. If that doesnt help maybe setting up a static IP would be worth a try
skoins said:
maybe changing the security on the router would be worth a try... nothing seems to help so far
Click to expand...
Click to collapse
skoins said:
It still doesnt work...
My new idea is that it could be something to do with the router. According to some threads ive across the phone doesnt like wireless n networks and wpa/wpa2 security. I think my router is setup with those two things. I guess I will try changing that. If that doesnt help maybe setting up a static IP would be worth a try
Click to expand...
Click to collapse
I would change my security but I have about 10+ devices connected in the household and once you change it they don't reconnect; you have to re-enter the password and everything. The downside in my household at the moment. But as for the StaticIP. I wouldn't mind doing that to be honest. Let me know how these two options work out for you because I might make a change to my router settings if one of these works out.
I had the same problem after upgrading to ICS. It seems that even if you have set your ip to static it still wont connect to the internet. This is because there is no option to change the subnet mask address from the usual static ip config. Try installing any DNS setting tool to your phone and check the setting on your ip again. Hope this helps.
My school(Umass Amherst) uses 802.1x EAP protocol, and I'm having issues connecting to the network. First off I had no issues connecting to the network with my htc one and cm 10.1. The oddest thing is when I first booted my Nexus 5 it connected to the network WITHOUT me even entering in my username and password. However, after unlocking the bootloader which reset my phone I cannot connect to the network. I've tried using the school's step by step method which uses an app called xpressconnect. No luck. If anyone has any insight, it would be much appreciated.
Arg... this is so frustrating!!! I have tried every possible angle with this. I absolutely need to be able to connect to my school's network! I'm going to have to return this amazing phone if I can't solve this
fchowd0696 said:
Arg... this is so frustrating!!! I have tried every possible angle with this. I absolutely need to be able to connect to my school's network! I'm going to have to return this amazing phone if I can't solve this
Click to expand...
Click to collapse
Hey, at the college where I work, we also use 802.11x for authentication and I haven't had an issue with my N5. We also use XpressConnect as the wifi wizard but I just manually set up my connections. I have tried our staff and student wireless networks without issue. The settings are the same but we adjust access based on where your college id is located in AD. I haven't come in contact with another N5 yet.
One thing I do when I can't get student devices to connect to our wifi, is I reset their password to their default password, even if it already is the default password. No clue what it does but devices connect right away-you might want to try going to your school's help desk / IT department and ask them to reset your password or do it through the college's website if thats available. Sometimes, just a password change enables devices to get on the network.
Hope it helps...
I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.
It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
keyur1131 said:
I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.
Click to expand...
Click to collapse
Thanks for respond.
And yes it happens with some other WiFi networks.
vicks1008 said:
It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
Click to expand...
Click to collapse
Try factory resetting the device.
keyur1131 said:
Thanks for respond.
And yes it happens with some other WiFi networks.
Click to expand...
Click to collapse
Did you manage to resolve your wifi problem?
I bought the Moto G (2015) 2GB RAM / 16GB ROM for my wife and she's having problems with the home wifi. It often says there is a "connection error" and loops to try to connect again and then fails. Her work wifi seems to function ok.
Having read about similar problems with older moto gs, people recommended (1) turning on and off airplane mode. (2) changing channel number of router.
Both sometimes work and sometimes don't. But it's not really a permanent solution. I'm a bit reluctant to do a factory reset and reinstall everything if it won't resolve the problem. The device came with the latest firmware already installed (5.1.1) and I haven't rooted or unlocked bootloader so should be a pretty clean install.
Anyway, would like to hear that factory reseting could resolve this issue or not before trying.
Thanks for any advice!
Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.
bobbyphoenix said:
Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.
Click to expand...
Click to collapse
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers
tomaquet said:
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers
Click to expand...
Click to collapse
Yeah resetting other than home router is not the answer. It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.
Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Other than that one ..i had every router connected to my phone..
I was thinking the problem is not in your phone.. It's in router which might be old ��
Because old routers will have 802 a or something which are in compatible to some phones..
Or the router is not allowing your phone to get connected.. As your phone is latest and it has advanced protocols inscribed in it..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers
Just turn off wifi and then turn it on it will fix the problem
banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
Click to expand...
Click to collapse
You would think it would be that simple, but it's not. It just sits there "Connecting", then nothing, then "Connecting". Keeps cycling like that.
nandakis4 said:
Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers
Click to expand...
Click to collapse
My router is a netgear CG3100Dv3 (using WPA2-PSK [AES] encryption) and uses 2.4 GHz. I don't think it's the router's fault though because I've had many friends connect with a variety of phones and none of them have had the problem before. I currently have a Oneplus One (android 5.0.2) and have used a Nexus 4 and Samsung Galaxy S (1) on this router without problems. Maybe it's a problem with android 5.1.1 as I guess not many of my friends have it yet. I've written to motorola support but they still havent got back to me.
bobbyphoenix said:
It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.
Click to expand...
Click to collapse
Strange. I've never had a problem before with wifi. Maybe I've been lucky until now. Yep - have tried forgetting and reconnecting to wifi signal. Again, a temporary solution that will quickly become irritating when there shouldn't really be a problem for such a simple operation.
banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
Click to expand...
Click to collapse
It's a temporary solution but a pain in the arse if you have to reset the router every few hours. And as I said before, what happens when you can't connect to a router which you can't reset? (i.e. public, work)
Change the router's channel, then refresh the wifi in the phone.
Sent from my SM-T530NU using Tapatalk
Firstly i agree that our Moto G has some kind of issue with some routers.. but there will be solutions for them from the ROUTERS POINT OF SIDE to make it work
i have read about your router .. Things i suggest (if you have already done them then let me know )
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device..
i am still finding info on your problem..
the reason why i think your Router can solve the problem is : i had once read about 802.11 b/g/n/ac types.. i am getting a doubt that they are the ones causing the problem.. if you are aware of it
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution
nandakis4 said:
Firstly i agree that our Moto G has some kind of issue with some routers.
Click to expand...
Click to collapse
Hmm. That doesn't sound promising. Will they sort it out with the next firmware update? Are motorola even aware there is this problem?
nandakis4 said:
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device.
Click to expand...
Click to collapse
Ok. Will change channel to auto mode. It was already on "up to 300 Mbps". Will also put MAC addresss in the router.
However this still relies on having access to the router. What happens when you don't have access. If this is going to happen on many routers then I prefer to return the phone and buy one which never has this problem.
nandakis4 said:
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution
Click to expand...
Click to collapse
I'll give a wifi fix app a go to. But they just seem to automatically delete known wifi SSIDs and passwords.
Another option would be to root and install new ROM and radio, but would prefer not to.
It seems like a lot of Nexus 5 users on 5.1.1 are having wifi problems too:
https://productforums.google.com/forum/#!topic/nexus/4zdMLo2Pn9Y;context-place=forum/nexus
https://productforums.google.com/forum/#!topic/nexus/yx5kGasv2lE;context-place=topicsearchin/nexus/category$3Aconnecting-to-networks-and-devices
Anyway, thanks for you advice!
Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...
I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1
tomaquet said:
Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...
Click to expand...
Click to collapse
Finally you made it :highfive: thanks for this reply, i have been waiting for this answer ..
choder said:
I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1
Click to expand...
Click to collapse
My problem was slightly different in that the phone wouldn't even connect to the wifi signal. It would cycle continuously between "connecting" and "authentication error".
Does it work with other routers?
nandakis4 said:
Finally you made it thanks for this reply, i have been waiting for this answer ..
Click to expand...
Click to collapse
Thanks for your help! I'm still a little wary that the phone will have problems in the future on other routers, but it's a good enough fix for now. Hopefully a later firmware update will sort it out.
Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
---------- Post added at 02:01 PM ---------- Previous post was at 01:05 PM ----------
tomaquet said:
Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
Click to expand...
Click to collapse
Well I just emailed Amazon and they're sending a replacement. Hopefully this will solve the problem
Well, day 2 and first problem. Phone connects to my work wifi but I get no internet connection. My other phone is connected with internet connection at the same time. Both phones have same settings afaik
WHEN YOU GET YOUR NEW PHONE, CHECK WIFI/INTERNET SERVICE ON ALL OF YOUR USUAL NETWORKS.
lollyjay said:
Well, day 2 and first problem. Phone connects to my work wifi but I get no internet connection. My other phone is connected with internet connection at the same time. Both phones have same settings afaik
Click to expand...
Click to collapse
Does your work wifi have any restrictions/security on it?
lollyjay said:
Well, day 2 and first problem. Phone connects to my work wifi but I get no internet connection. My other phone is connected with internet connection at the same time. Both phones have same settings afaik
Click to expand...
Click to collapse
Sounds like a local ip conflict or something else on your router side not a problem on the phone side. Did you follow the basic rule and restart the wifi router?
wtharp2 said:
Does your work wifi have any restrictions/security on it?
Click to expand...
Click to collapse
Just a password
jwis921 said:
Sounds like a local ip conflict or something else on your router side not a problem on the phone side. Did you follow the basic rule and restart the wifi router?
Click to expand...
Click to collapse
1 It is not my router; it belongs to my employer
2 My OnePlus 6 is here too and connected to the internet
3 All of my coworkers' phones are connected to the internet
So the phone works fine on your home wifi? It could still be the router. At my business if it has not been restarted in a while, new devices will not connect as too many ip have been given out since last restart so no more will be able to connect.
jwis921 said:
So the phone works fine on your home wifi? It could still be the router. At my business if it has not been restarted in a while, new devices will not connect as too many ip have been given out since last restart so no more will be able to connect.
Click to expand...
Click to collapse
I did a forget on my op6 and it still connected to the internet
lollyjay said:
I did a forget on my op6 and it still connected to the internet
Click to expand...
Click to collapse
That does nothing as the router has an IP stored for that Mac address currently. It's not renewing it's lease, the router just sees it as the phone has disconnected and reconnected like it does every day you go in. If the phone cant connect to any wifi then it's a hardware issue. Otherwise it is more than likely a network issue with the router.
jwis921 said:
That does nothing as the router has an IP stored for that Mac address currently. It's not renewing it's lease, the router just sees it as the phone has disconnected and reconnected like it does every day you go in. If the phone cant connect to any wifi then it's a hardware issue. Otherwise it is more than likely a network issue with the router.
Click to expand...
Click to collapse
I can connect to any other wifi just not this one
Sooo, I had a similar problem on Wednesday when I got my phone. During setup it wouldn't connect to my WAP (DHCP). No matter what I did on the phone it wouldn't connect. I went into my networking equipment settings (Cisco everything) and reserved it an IP. Worked. Thing is, sometimes I open an app that requires Internet, and it just spins. Or music won't start playing, whatever. I turn off then back on my WiFi and it's fine. I'm going to reboot my networking gear tonight and un-reserve the IP, see what happens. I REALLY hope this isn't a hardware issue on my phone. I'll be pissed if I already have to get a replacement.
Also, restarting the phone doesn't fix my issue with no Internet, only turning off then back on the WiFi. Might be something worth trying.
gettinwicked said:
Sooo, I had a similar problem on Wednesday when I got my phone. During setup it wouldn't connect to my WAP (DHCP). No matter what I did on the phone it wouldn't connect. I went into my networking equipment settings (Cisco everything) and reserved it an IP. Worked. Thing is, sometimes I open an app that requires Internet, and it just spins. Or music won't start playing, whatever. I turn off then back on my WiFi and it's fine. I'm going to reboot my networking gear tonight and un-reserve the IP, see what happens. I REALLY hope this isn't a hardware issue on my phone. I'll be pissed if I already have to get a replacement.
Also, restarting the phone doesn't fix my issue with no Internet, only turning off then back on the WiFi. Might be something worth trying.
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Thanks but this is my workplace wifi. I can't make them reboot for me
lollyjay said:
Thanks but this is my workplace wifi. I can't make them reboot for me
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I didn't mean the WAP or router, I mean the WiFi toggle on your phone.
gettinwicked said:
I didn't mean the WAP or router, I mean the WiFi toggle on your phone.
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Oh yes I tried that too
I spent 20 minutes with a Google tech and nothing worked
The WIFI performance on P3 and XL is not good. My old ass S5 outperforms both by a large margin on 2.4 and 5. My home router is high performance Turris Omnia. The pixels sometimes drop wifi completely in the bedroom 20 ft away (with horsehair plaster walls). In the driveway the S5 and Nexus 10 have solid connections and I get nothing from the P3 XL. This issue might be the last straw. WTF Google?
Check your WIFI connections before return window expires.
lollyjay said:
Oh yes I tried that too
I spent 20 minutes with a Google tech and nothing worked
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My work it department enacted a rule whereas they want to know every device that is on the network so I have to submit a network address request and give them my Mac address so they can allow my device access to the wifi network again. Maybe your work it ppl are doing the same thing. Maybe work devices are allowed by default.
Also my p2xl wifi reception is weak... I'm about to get a wifi mean network setup so I can get better coverage throughout my house.
My phone seems to be working better the last couple days. I had some problems yesterday, but it ended up just being YouTube Music. Also, my network speeds are great. Even when I was having problems a lot, my link and Internet speeds were up at the top of what my gear offers.
To anyone having, or has had problems, submit feedback on it from your phone. Maybe Google will see it and do something about it. I'm really hoping for a lot of fixes in the November update.
My IT department solved my issue by resetting the system.