802.1x EAP issues - Nexus 5 Q&A, Help & Troubleshooting

My school(Umass Amherst) uses 802.1x EAP protocol, and I'm having issues connecting to the network. First off I had no issues connecting to the network with my htc one and cm 10.1. The oddest thing is when I first booted my Nexus 5 it connected to the network WITHOUT me even entering in my username and password. However, after unlocking the bootloader which reset my phone I cannot connect to the network. I've tried using the school's step by step method which uses an app called xpressconnect. No luck. If anyone has any insight, it would be much appreciated.

Arg... this is so frustrating!!! I have tried every possible angle with this. I absolutely need to be able to connect to my school's network! I'm going to have to return this amazing phone if I can't solve this

fchowd0696 said:
Arg... this is so frustrating!!! I have tried every possible angle with this. I absolutely need to be able to connect to my school's network! I'm going to have to return this amazing phone if I can't solve this
Click to expand...
Click to collapse
Hey, at the college where I work, we also use 802.11x for authentication and I haven't had an issue with my N5. We also use XpressConnect as the wifi wizard but I just manually set up my connections. I have tried our staff and student wireless networks without issue. The settings are the same but we adjust access based on where your college id is located in AD. I haven't come in contact with another N5 yet.
One thing I do when I can't get student devices to connect to our wifi, is I reset their password to their default password, even if it already is the default password. No clue what it does but devices connect right away-you might want to try going to your school's help desk / IT department and ask them to reset your password or do it through the college's website if thats available. Sometimes, just a password change enables devices to get on the network.
Hope it helps...

Related

[Q] cant connect via wifi!! vodafone (SOLVED)

Hi anyone with previous experience on vodafone
Im reasonably down with how android works (after owning,rooting and flashing etc for 18 months with Desire)
but why the hell cant i conect via wifi!!
i can connect to networks ok but phone refuses to pull in any data be that mail, facebook, market or internet
Seriously, i cant figure this out at all, anyone have an idea ?
First evening with a new phone ruined!!
InspectorFrost said:
i can connect to networks ok but phone refuses to pull in any data be that mail, facebook, market or internet
Click to expand...
Click to collapse
So you can connect your phone to a wireless connection, it just doesn't download anything? In that case, have you checked the same wireless connection with another device?
sjgore said:
So you can connect your phone to a wireless connection, it just doesn't download anything? In that case, have you checked the same wireless connection with another device?
Click to expand...
Click to collapse
Yes and Yes....im seriously stumped !
the only thing i can think is that theres some sort of wifi radio issue on my phone , but id have thought that would manifest by not connecting to the network rather than not pulling in data .
ive factory reset phone a couple of times and reset my router, no issues on other devices
think ill go back to the store for exchange as im not really prepared and shouldnt have to piss around with a brand new device
its a weird one
Have you tried changing the channel of your router? Try a lower number, like 11. Or temporarily removing any encryption and/or changing encryption type?
Did u try resetting your router? I had the same problem last night. Taught it was my phone. Ended up being my router. Go figure ;-p
Sent from my HTC Glacier using XDA Premium App
kfgtboypsp said:
Did u try resetting your router? I had the same problem last night. Taught it was my phone. Ended up being my router. Go figure ;-p
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Tried that....now at work and connects fine to the network, deffo must be an issue with my home network
Problem for me is that networks and the like aren't really my bag , ive had a look at the admin page on the router and can see its connected and theres nothing immediatly obvious that i could say "that looks suspect"
so im not sure what the answer is
all my other devices mac, pc ipod/phone and previous htc work well and have never had an issue
getting on my tits a little
ill have another fiddle later and see what i can do
cheers for the comments tho
otherwise, i do like the form factor of the phone and ill even give sense a good go befor i probably switch over to ADW or maybe launcherpro
Solved!
Set up static IP address on phone ..... Worked like a charm
I find the same, except I think it has to do with encryption. I have tried with wep and wpa and I get an IP address but cannot browse. On unsecured it works just fine.
Like you found a static IP works, but I think it is the static DNS that is actually the issue here.
This is a cumbersome workaround if you use wifi all over the place, so I downloaded Static Wifi which says it will store settings per connection.
The only issue with this is that I think the device has to be rooted for this to work
Have you tried using the opendns settings
208.67.222.222
208.67.220.220
wifi reconnect
Hi all
Perhaps we all have the same issue
I have the HTC Sensation with almost 2 weeks now and i am having one continuous issue.
I have wifi set up at home the phone connects ok,however i also have a TV/Video sender,when i need to use the TV/Video sender i have to turn off the wifi(not ideal).The problem occurs when i turn off the TV/Video sender and turn the wifi back on,the phone will connect with the modem but not to the internet,Facebook,Twitter,emails will not sync,while testing i have discovered that if i "kill" facebook and Twitter and restart the apps all is ok again i.e facebook,Twitter and emails all sync.
Does anybody have an idea what is causing this ?
Rgds
Clinton
I seem to have managed to resolve this by setting the security to wpa2 and i also altered the dhcp scope to force a new range of ip addtrsses higher up. Since I did that I've had no problems.

Authentication Error Occurred connecting to WIFI

This is a warning for Samsung devices! If you continue to get this error while trying to connect to your Wifi router, and it appears to not even attempt to actually connect to the router each time there is a simple solution. The error that will show is "Authentication Error Occurred" You can get closer to your router but it will not fix the problem, unless you actually have a different problem. This week I have had this occur on my Galaxy S Vibrant (Rooted with SlimBean ROM) and my Galaxy Note 10.1 (Stock latest version).
Solution to the problem (problem may be with installation of non-default launchers(For me it was Kid Mode a game for my kid))
Step 1 -- Intentionally put in the wrong password to access the router..
..it will of course fail...
Step 2 -- Put in the correct password. :fingers-crossed:
It will reconnect like new.:highfive:
This is what worked for me, and if you have the same problem (really no matter the Samsung device) it should work for you.
For whatever reason putting in the wrong password makes the device actually attempt to connect again. I had tried everything from placing the device on the router, resetting the router, restarting the devices, removing apps, factory resetting one device( which worked after two resets on the non-stock Vibrant), forgetting the network, turning off sleep mode in advanced wifi settings, adjusting all sorts of other settings.
Thought I would share my solution and I hope it helps more than just the Note 10.1 community if this occurs to others, which my google search results showed me it does and on many Samsung devices...which makes me sad, because I love my Samsungs.
Funny you should mention this.
I had the exact same error this morning on my 8020! I just reset the router and all good.
Sent from my GT-N8020 using xda app-developers app
creative0100 said:
Funny you should mention this.
I had the exact same error this morning on my 8020! I just reset the router and all good.
Sent from my GT-N8020 using xda app-developers app
Click to expand...
Click to collapse
That is what my sister does on her S3 (resets router), but for some reason this works if you cannot reset the router... (its in use by others). Next time you have this problem (if you do again), let me know if this works for you?
Also I was thinking an app that I installed caused this problem, do you think you have anything on your 8020 that would cause this? (such as a childs game that blocks certain actions from occuring, or a firewall app)
You could also "Forget" the network then rescan... I've done this before too...
spinn360 said:
That is what my sister does on her S3 (resets router), but for some reason this works if you cannot reset the router... (its in use by others). Next time you have this problem (if you do again), let me know if this works for you?
Also I was thinking an app that I installed caused this problem, do you think you have anything on your 8020 that would cause this? (such as a childs game that blocks certain actions from occuring, or a firewall app)
Click to expand...
Click to collapse
No idea. I havent installed anything different or done anything out of the ordinary. It hasnt happened since but it happened first thing when woke up.
Sent from my GT-N8020 using xda app-developers app
are these the best solutions found? because i am having this problem, and none of these solutions have helped. and i know it isn't some program causing it, because I have wiped my i900 clean four or five times, and get it upon setup, before anything is even loaded on it yet, except the rom. so if anyone has anything else, please chime in.
I have this problem too and it's the craziest solution, but all I have to do is open up my laptop and open up a Web browser then magically my note 10.1 or my gs3 connects right back up.. So I don't know if it's some kind of interference or what? Rebooting my router also works. I haven't tried entering wrong password though but I will for sure try it next time since it means I won't have to pull out another device.
Sent from my SCH-I535 using xda app-developers app
This issue is driving me insane! It did happen before and I've tried the password solution...it didn't work.
This happens every so often and it is quite annoying.
Has anyone found any fixes for this yet aside from the reset router or password solution?
was having same issue on my note2, both stock and roms, here is what I did and finally fixed it. Had to adjust the wireless settings on my router (dlink 645):
802.11 set mixed 802.11n and 802.11g
do not check "enable auto channel scan"
wireless channel: I set to 2.462 ch11
channel width: 20/40Mhz auto
security: wpa-personal
wpa mode: wpa2 only
cipher: tkip
hopefully this helps.
DF
dragnfire said:
was having same issue on my note2, both stock and roms, here is what I did and finally fixed it. Had to adjust the wireless settings on my router (dlink 645):
802.11 set mixed 802.11n and 802.11g
do not check "enable auto channel scan"
wireless channel: I set to 2.462 ch11
channel width: 20/40Mhz auto
security: wpa-personal
wpa mode: wpa2 only
cipher: tkip
hopefully this helps.
DF
Click to expand...
Click to collapse
Brother, Cheers to you
Solved my issue big time :good:
Here's my problem: (I get authentication error when trying to connect to wifi)
My Nexus 7 tablet and my friends laptop connect just fine but my Samsung Galaxy S3 won't connect
The SSID comes up and it says excellent or very good signal strength (in same room as router)
Previously, I had an S2 and it connected with no problem
Tried changing frequency band: 2.4 only, 5 only and auto (none work)
I can't play around with the router - it isn't mine and works fine for other devices.
My S3 works fine on my home wifi and several other places I have gone
Any ideas? Thanks
Assigning a static reserved IP for the device might help
---------- Post added at 10:22 PM ---------- Previous post was at 10:20 PM ----------
barbo said:
Here's my problem: (I get authentication error when trying to connect to wifi)
My Nexus 7 tablet and my friends laptop connect just fine but my Samsung Galaxy S3 won't connect
The SSID comes up and it says excellent or very good signal strength (in same room as router)
Previously, I had an S2 and it connected with no problem
Tried changing frequency band: 2.4 only, 5 only and auto (none work)
I can't play around with the router - it isn't mine and works fine for other devices.
My S3 works fine on my home wifi and several other places I have gone
Any ideas? Thanks
Click to expand...
Click to collapse
First thing I always try is pulling the power cord for at least 30 seconds, reboot the router, and it usually works.
se1988 said:
Assigning a static reserved IP for the device might help
---------- Post added at 10:22 PM ---------- Previous post was at 10:20 PM ----------
First thing I always try is pulling the power cord for at least 30 seconds, reboot the router, and it usually works.
Click to expand...
Click to collapse
Thanks for suggestions. I'll try rebooting first, of course but I am not at my friend's house at the moment.
I don't know anything about assigning an IP address. If that has to be done to the router, I can't touch it.
Wifi bug
Heya ! I am using samsung galaxy grand gt i 9082 i upgreded my firmware into 4.2.2 jelly bean but when i try to connect to my router . it cnnected but still i m not able to use internet in my device at that time if ill connect my another grand and my laptop to my router it works really good but my cell doesnt work.... plz solve it as fast as you can thanks in advance.....
mihirthakkarmt said:
Heya ! I am using samsung galaxy grand gt i 9082 i upgreded my firmware into 4.2.2 jelly bean but when i try to connect to my router . it cnnected but still i m not able to use internet in my device at that time if ill connect my another grand and my laptop to my router it works really good but my cell doesnt work.... plz solve it as fast as you can thanks in advance.....
Click to expand...
Click to collapse
This is the note 10.1 forum.
Please make your inquires in the forum assigned to your device.
Good luck!
[Solved] Router Reset Signal
My Samsung Galaxy 4 and my husbands Samsung Reverb were both throwing Authentication Errors every time we tried to connect using the wps pin, the wps button or the passcode. Nothing was working, to include trying incorrect password followed by correct password.
Hubby called Comcast and had a reset signal sent to the box. After the reset code was sent and the box cycled off and then on, Comcast verified the ip address once again and we pushed the WPS button for a fresh try.
WPS claimed to have failed on both phones but promptly connected. Problem appears to be solved for now so I don't care if the phones tell me that they're sucking toes! As long as they connect
I'll update if any further issues arise but for now I suggest calling your wifi provider and requesting that they flash the box (send a reset signal).
Good Luck!
dragnfire said:
was having same issue on my note2, both stock and roms, here is what I did and finally fixed it. Had to adjust the wireless settings on my router (dlink 645):
802.11 set mixed 802.11n and 802.11g
do not check "enable auto channel scan"
wireless channel: I set to 2.462 ch11
channel width: 20/40Mhz auto
security: wpa-personal
wpa mode: wpa2 only
cipher: tkip
hopefully this helps.
DF
Click to expand...
Click to collapse
I tried this but with no luck.. i still can't connect wifi. any ideas? thanks
access control list
estylo said:
Brother, Cheers to you
Solved my issue big time :good:
Click to expand...
Click to collapse
Had a harrrowing experience solving this.
Was trying to connect wifi to note3 but it was seemingly stubborn in giving authentication error.
Had tried resetting the device, even changed router settings and yet it does not budge.
At last it dawned on me to stumble on access control list. In router settings there is option for setting access control for the devices used. Once the devices are added and the access control is turned on, it does not allow any other device to connect even if the credentials are correct.
So, once I have unchecked the access control list in router settings, it connected instantly.
I must have realized the same. Being oblivious of this fact costed a day.
Hope this helps.
Thanks,
connecting to wi fi with tablet
We had a tablet that previously logged onto our Wifi but after taking it to school and returning home it wouldn't reconnect at home and asked for the password. I think we may have put the wrong password in too many times then even when we use the correct one it wouldn't connect.On the advice of our data provider we changed the name of our Wi Fi router in its set up and suddenly we could connect again when entering the password correctly. Worth a go if you have put the wrong password in too many times or your tablet just won't reconnect or even forget the connection.
I got this prob with Note 10.1 today and then after connection, dropping wifi and reconnect every 10 mins or so.
Sent from my SM-G7102 using xda app-developers app

[Completed] Xiaomi Mi-3 Wifi error

I just got this phone few days ago and everything was great, up to yesterday. When i got home my phone cant seem to connect with my home network anymore. I have no idea what is going on and tried many suggested fixes like forgetting and reconnecting, resetting router, i even did a factory reset for my phone and tried few apps on the play store. Can anyone help me with this? Thanks so much for your time:crying:
sora2kairi said:
I just got this phone few days ago and everything was great, up to yesterday. When i got home my phone cant seem to connect with my home network anymore. I have no idea what is going on and tried many suggested fixes like forgetting and reconnecting, resetting router, i even did a factory reset for my phone and tried few apps on the play store. Can anyone help me with this? Thanks so much for your time:crying:
Click to expand...
Click to collapse
Can you connect to any other wifi network?
If yes, then there is a problem with your home wifi router.
If no, then there is a problem with your phone.
EDIT: After a bit of searching, i came up with this,
Your wireless network may need to have your devices mac address before it can recognize and grant wifi access to that device.It turns out you need to add the mac address to your router so that it can let the device associated with the mac address connect to the network. If you don't know how to do this, or can't find another solution, call your network provider for assistance. They should be able to help you out. I cannot tell you how to fix your problem because I don't know (and don't want to know lol) your router address / IP address and password.
dagger said:
Can you connect to any other wifi network?
If yes, then there is a problem with your home wifi router.
If no, then there is a problem with your phone.
EDIT: After a bit of searching, i came up with this,
Your wireless network may need to have your devices mac address before it can recognize and grant wifi access to that device.It turns out you need to add the mac address to your router so that it can let the device associated with the mac address connect to the network. If you don't know how to do this, or can't find another solution, call your network provider for assistance. They should be able to help you out. I cannot tell you how to fix your problem because I don't know (and don't want to know lol) your router address / IP address and password.
Click to expand...
Click to collapse
Yeah, i added my phones MAC address to the router already. Havent tried other wifi network since i've been home since this happened.. i hope its not my phone :crying:
sora2kairi said:
Yeah, i added my phones MAC address to the router already. Havent tried other wifi network since i've been home since this happened.. i hope its not my phone :crying:
Click to expand...
Click to collapse
Better check if your phone can connect to other WiFi network or not and then report back here..
Sent from my GT-I9070 using Tapatalk
reset ur home router and also delete ur home router from the phone and then try again with different wifi securtiy on ur router
Sent from my IM-A870K using Tapatalk 2

Can't access WiFi at work since Marshmallow

So since I got the Marshmallow update on my Moto G (XT1540) I am unable to connect to the WiFi at work, I have the correct SSID and password and it worked fine on Lollipop, but keep getting "Authentication error" now that I have Marshmallow. I have tried doing a Forget Network and rejoining it and doing a Network Reset in the Backup and Reset settings menu.
Our internal help desk and myself are puzzled by it isn't working... We have a fairly current Ruckus WiFi deployment, using WPA2 and EAS encryption. This WiFi SSID is specifically intended for employee's mobile devices, and no one else has reported any issues, but to our IT staff's knowledge mine is the first Marshmallow device attempting to access the WiFi.
Any thoughts, or any way to track down what the real cause is? Would a logcat show me anything?
BUMP
Anyone else having issues with WiFi since Marshmallow? I only have this issue at this one site, always the same Authentication Error and I know it is not the password (on my company issued iPhone I have deleted and added the WiFi network several times, so the password is correct). Our help desk is stumped. I am assuming this is related to encryption type (TKIP/AES) from the error. This worked fine on Lollipop...
acejavelin said:
BUMP
Anyone else having issues with WiFi since Marshmallow? I only have this issue at this one site, always the same Authentication Error and I know it is not the password (on my company issued iPhone I have deleted and added the WiFi network several times, so the password is correct). Our help desk is stumped. I am assuming this is related to encryption type (TKIP/AES) from the error. This worked fine on Lollipop...
Click to expand...
Click to collapse
I am always getting my mobile reboot when connected with wi fi on marshmallow
gopikrishnachowdaru said:
I am always getting my mobile reboot when connected with wi fi on marshmallow
Click to expand...
Click to collapse
Factory default... If problems continue, flash factory image or return to Motorola
Sent from my MotoG3 using Tapatalk
acejavelin said:
So since I got the Marshmallow update on my Moto G (XT1540) I am unable to connect to the WiFi at work, I have the correct SSID and password and it worked fine on Lollipop, but keep getting "Authentication error" now that I have Marshmallow. I have tried doing a Forget Network and rejoining it and doing a Network Reset in the Backup and Reset settings menu.
Our internal help desk and myself are puzzled by it isn't working... We have a fairly current Ruckus WiFi deployment, using WPA2 and EAS encryption. This WiFi SSID is specifically intended for employee's mobile devices, and no one else has reported any issues, but to our IT staff's knowledge mine is the first Marshmallow device attempting to access the WiFi.
Any thoughts, or any way to track down what the real cause is? Would a logcat show me anything?
Click to expand...
Click to collapse
Were you able to resolve? I had no wifi issue until today. I am in the process of changing routers and just installed a Linksys 1900ACS. When connecting my phone to wifi, it gets stuck on "Obtaining IP address". However, when I try to connect to the guest network, there are no issues.
Update: I wanted to keep WEP to avoid changing the settings in all my wifi cameras. But when I changed to WPA2 Personal, all worked. Don't know why WEP did not work as it did with my previous router.
MrTooPhone said:
Were you able to resolve? I had no wifi issue until today. I am in the process of changing routers and just installed a Linksys 1900ACS. When connecting my phone to wifi, it gets stuck on "Obtaining IP address". However, when I try to connect to the guest network, there are no issues.
Click to expand...
Click to collapse
No, we were not able to find a solution other than I connected to the guest network, which oddly is on the same APs, using the same encryption, just a different SSID and passphrase, which works fine. Can't explain it or find a solution, sorry.

HTC U11 dual sim phone WiFi No longer connects After Android Pie Update

Hi
My phone upgraded to Pie 2 days ago and since the update my WiFi no longer connects. My phone can see the various networks and when I try to connect it is like it is stuck in an authentication loop and acts like the password is incorrect. I have entered the password multiple times and even changed it too. It sits in the saved networks but will not connect. I even fiddled with the WiFi turns on automatically settings and it still doesn't work. I have tried everything even factory resetting my phone, which has been a nightmare because I lost a heap of 2FA codes with my authenticator. I have reset my router, changed SSIDs, passwords etc. Basically everything I can think of I have done. I have raised the issue with HTC and they have asked me to do what I have already done but in the meantime, while I await a response from them for my next course of action, I am wondering if any of you guys know of any issues where the WiFi doesn't work anymore. I am currently using the internet on my mobile network but I will probably burn through the data before the month is out so I am really keen to get my WiFi working again as it's going to cost me a fortune otherwise.
Thanks in advance for any responses that I may receive
Solved
Ok I fixed it. It was a weird solution all I had to do was disable my password on my network and it connected fine. I then re-enabled my network password and entered the password on my phone and it worked. This was such a frustrating issue and I don't know why it wouldn't work before. I went through some pretty drastic measures to sort it, but now I know for next time to try this. I hope this helps anyone else out with a similar issue

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