Hi
My Sensation is having problems with the WIFI in my home. When I visit other people and use their WIFI I dont experience the same issues, which leads me to believe that it is an issue with my router.
The problem is that I have to turn the wireless off and on again on the phone a few times a day, because it suddenly doesnt work. When it happens the phone shows full WIFI bars and tells me that it is connected, but it doesnt work. But after turning it off and on, it always works again.
I have tried changing the channel to 11 in the router but that hasnt helped. Is there a solution to this very annoying issue?
skoins said:
Hi
My Sensation is having problems with the WIFI in my home. When I visit other people and use their WIFI I dont experience the same issues, which leads me to believe that it is an issue with my router.
The problem is that I have to turn the wireless off and on again on the phone a few times a day, because it suddenly doesnt work. When it happens the phone shows full WIFI bars and tells me that it is connected, but it doesnt work. But after turning it off and on, it always works again.
I have tried changing the channel to 11 in the router but that hasnt helped. Is there a solution to this very annoying issue?
Click to expand...
Click to collapse
Nobody? If it is because it has been posted before I would really appriciate a link to the thread as I an unable to find an answer to this issue.
Thanks
skoins said:
Nobody? If it is because it has been posted before I would really appriciate a link to the thread as I an unable to find an answer to this issue.
Thanks
Click to expand...
Click to collapse
Besides obviously getting another router, have you tried removing the wifi connection from your list, reboot and then adding the wifi back on like a new connection? Besides not knowing your current setup (what rom you are on, if any) and when you select menu to bring up the advanced menu, is the 'avoid poor connections selected' or available as an option? Also is there a wi-fi frequency band option? If so make sure you have auto ticked off.
kpjimmy said:
Besides obviously getting another router, have you tried removing the wifi connection from your list, reboot and then adding the wifi back on like a new connection? Besides not knowing your current setup (what rom you are on, if any) and when you select menu to bring up the advanced menu, is the 'avoid poor connections selected' or available as an option? Also is there a wi-fi frequency band option? If so make sure you have auto ticked off.
Click to expand...
Click to collapse
Im on stock 4.03.
I have now tried your suggestions. Removed the wifi connection, rebooted and reconnected. I will let you know how that turned out.
I dont have any of the options in the wifi menu that you mention, however I do have the option of using a static IP, would that maybe help?
I still have that issue when on ICS 4.0.3/4 Sense 4. But not Sense 3.5/6 and Jellybean. I put out a logcat but they told me to use WiFIX but that never did me anything. They also told my my security on my router WPA/WPA2 is not supported well in Sense 4 or something. I'm just patiently waiting for someone to help me with that same problem so I can try ICS stock and Sense 4.
richie390 said:
I still have that issue when on ICS 4.0.3/4 Sense 4. But not Sense 3.5/6 and Jellybean. I put out a logcat but they told me to use WiFIX but that never did me anything. They also told my my security on my router WPA/WPA2 is not supported well in Sense 4 or something. I'm just patiently waiting for someone to help me with that same problem so I can try ICS stock and Sense 4.
Click to expand...
Click to collapse
maybe changing the security on the router would be worth a try... nothing seems to help so far
skoins said:
Im on stock 4.03.
I have now tried your suggestions. Removed the wifi connection, rebooted and reconnected. I will let you know how that turned out.
I dont have any of the options in the wifi menu that you mention, however I do have the option of using a static IP, would that maybe help?
Click to expand...
Click to collapse
Any change? As for the static IP, I wouldn't mess with it unless you know what you are doing in that respect.
kpjimmy said:
Any change? As for the static IP, I wouldn't mess with it unless you know what you are doing in that respect.
Click to expand...
Click to collapse
It still doesnt work...
My new idea is that it could be something to do with the router. According to some threads ive across the phone doesnt like wireless n networks and wpa/wpa2 security. I think my router is setup with those two things. I guess I will try changing that. If that doesnt help maybe setting up a static IP would be worth a try
skoins said:
maybe changing the security on the router would be worth a try... nothing seems to help so far
Click to expand...
Click to collapse
skoins said:
It still doesnt work...
My new idea is that it could be something to do with the router. According to some threads ive across the phone doesnt like wireless n networks and wpa/wpa2 security. I think my router is setup with those two things. I guess I will try changing that. If that doesnt help maybe setting up a static IP would be worth a try
Click to expand...
Click to collapse
I would change my security but I have about 10+ devices connected in the household and once you change it they don't reconnect; you have to re-enter the password and everything. The downside in my household at the moment. But as for the StaticIP. I wouldn't mind doing that to be honest. Let me know how these two options work out for you because I might make a change to my router settings if one of these works out.
I had the same problem after upgrading to ICS. It seems that even if you have set your ip to static it still wont connect to the internet. This is because there is no option to change the subnet mask address from the usual static ip config. Try installing any DNS setting tool to your phone and check the setting on your ip again. Hope this helps.
Related
Hi anyone with previous experience on vodafone
Im reasonably down with how android works (after owning,rooting and flashing etc for 18 months with Desire)
but why the hell cant i conect via wifi!!
i can connect to networks ok but phone refuses to pull in any data be that mail, facebook, market or internet
Seriously, i cant figure this out at all, anyone have an idea ?
First evening with a new phone ruined!!
InspectorFrost said:
i can connect to networks ok but phone refuses to pull in any data be that mail, facebook, market or internet
Click to expand...
Click to collapse
So you can connect your phone to a wireless connection, it just doesn't download anything? In that case, have you checked the same wireless connection with another device?
sjgore said:
So you can connect your phone to a wireless connection, it just doesn't download anything? In that case, have you checked the same wireless connection with another device?
Click to expand...
Click to collapse
Yes and Yes....im seriously stumped !
the only thing i can think is that theres some sort of wifi radio issue on my phone , but id have thought that would manifest by not connecting to the network rather than not pulling in data .
ive factory reset phone a couple of times and reset my router, no issues on other devices
think ill go back to the store for exchange as im not really prepared and shouldnt have to piss around with a brand new device
its a weird one
Have you tried changing the channel of your router? Try a lower number, like 11. Or temporarily removing any encryption and/or changing encryption type?
Did u try resetting your router? I had the same problem last night. Taught it was my phone. Ended up being my router. Go figure ;-p
Sent from my HTC Glacier using XDA Premium App
kfgtboypsp said:
Did u try resetting your router? I had the same problem last night. Taught it was my phone. Ended up being my router. Go figure ;-p
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
Tried that....now at work and connects fine to the network, deffo must be an issue with my home network
Problem for me is that networks and the like aren't really my bag , ive had a look at the admin page on the router and can see its connected and theres nothing immediatly obvious that i could say "that looks suspect"
so im not sure what the answer is
all my other devices mac, pc ipod/phone and previous htc work well and have never had an issue
getting on my tits a little
ill have another fiddle later and see what i can do
cheers for the comments tho
otherwise, i do like the form factor of the phone and ill even give sense a good go befor i probably switch over to ADW or maybe launcherpro
Solved!
Set up static IP address on phone ..... Worked like a charm
I find the same, except I think it has to do with encryption. I have tried with wep and wpa and I get an IP address but cannot browse. On unsecured it works just fine.
Like you found a static IP works, but I think it is the static DNS that is actually the issue here.
This is a cumbersome workaround if you use wifi all over the place, so I downloaded Static Wifi which says it will store settings per connection.
The only issue with this is that I think the device has to be rooted for this to work
Have you tried using the opendns settings
208.67.222.222
208.67.220.220
wifi reconnect
Hi all
Perhaps we all have the same issue
I have the HTC Sensation with almost 2 weeks now and i am having one continuous issue.
I have wifi set up at home the phone connects ok,however i also have a TV/Video sender,when i need to use the TV/Video sender i have to turn off the wifi(not ideal).The problem occurs when i turn off the TV/Video sender and turn the wifi back on,the phone will connect with the modem but not to the internet,Facebook,Twitter,emails will not sync,while testing i have discovered that if i "kill" facebook and Twitter and restart the apps all is ok again i.e facebook,Twitter and emails all sync.
Does anybody have an idea what is causing this ?
Rgds
Clinton
I seem to have managed to resolve this by setting the security to wpa2 and i also altered the dhcp scope to force a new range of ip addtrsses higher up. Since I did that I've had no problems.
hey folks, i got massive wifi connectivity problems, but only with a special wifi at college.
it's a 802.1x wifi, with EAP (PEAP) and MSCHAPV2.
i configured it correctly (for sure), as i can connect to it manually. but it is not stable, though i got full signal strength. it keeps on dropping after a few minutes with the phone sleeping... when i turn it back on i have to reconnect manually, sometimes i have to deactivate/activate wifi, sometimes it is enough just to connect manually again.
i tried some roms and kernels already, with no effect (arhd 3.1.1, insertcoin from 2.2.1 up to 2.4.3-2 and 2.2.5SSE; kernels were faux 0.1.0 - 0.1.4, bricked 0.2 - 0.4). also stock rom doesn't fix the problem.
i think it's htc based.. somebody else got this problem? is there a workaround availible?
Nobody? Bump...
Sent from my HTC Sensation Z710e using XDA App
Hi,
I think it's HTC based too... I've seen this problem with my HD2 and now the Sensation (definitely hoped it was only an HD2 problem but here I am again, looking for a solution).
The symptoms are that you see the wifi connected with, say, full signal, but when you try to open Google Talk or the browser or anything, no data can be reached. This happens particularly when you switch from one AP to another (e.g. walk across compass) or if you leave the network area and then come back.
Do we have similar ones? My school has a registered-MAC network that also doesn't work well with the phone, so I believe it's more to do with how the network infrastructure is set up. However, my friends with non-HTC devices do not report such problems. It's also possible that my similar program installs on both phones do some conflicting with networking, but it's doubtful...
Does anyone have similar experiences?
Edit: It'd almost be preferable for my phone to just drop wifi entirely when the connection fails, since it believes it otherwise has a connection, but everything time-out-s. Having it switch to 3g when it stops working would be preferable to having no networking and no push email or messages...
You can try going into wifi advanced settings and setting the wifi sleep policy to "never", and see if it that fixes it. My high school uses the same 802.1x EAP/MSCHAPv2 security and I also have issues with it, but I think there it's because of such a dense network of access points (there's an access point in EVERY room) it's more interference problems and the phone jumping from AP to AP rather than issues with the phone itself. Download wifi analyzer from the market and check the different access points and if their channels are overlapping and compare their signal levels. If the signal levels are close, the phone might be jumping from AP to AP like mine does.
Dropping WiFi
May not apply to you. But in my case, when I have the WiFi Calling App turned on, I will lose connection to my Home WiFi which is password protected. And when I try to re-connect I have to enter the password again. With out WiFi Calling enabled, I stay connected till I disconnect. Not sure if this would act the same with a different router or without password protection, and since I have a good signal at my house I haven't checked all possibilities.
MusicMan374 said:
You can try going into wifi advanced settings and setting the wifi sleep policy to "never", and see if it that fixes it. My high school uses the same 802.1x EAP/MSCHAPv2 security and I also have issues with it, but I think there it's because of such a dense network of access points (there's an access point in EVERY room) it's more interference problems and the phone jumping from AP to AP rather than issues with the phone itself. Download wifi analyzer from the market and check the different access points and if their channels are overlapping and compare their signal levels. If the signal levels are close, the phone might be jumping from AP to AP like mine does.
Click to expand...
Click to collapse
Thanks for your reply!
I've never set wifi sleep policy to anything but "never," and I've toggled between "Best Wifi Performance" and the alternative of having that disabled.
I've hit in *#*#4636*#*# and looked at the wifi state. It continues to say it's connected with COMPLETED Supplicant State and a valid IP address. Ping test, of course, fails, when this happens.
This happens for me both with mac-registered (insecure) networks and 802.1x networks on campus, but I've found that wifi is rock stable on most home networks, for example...
linj said:
Thanks for your reply!
I've never set wifi sleep policy to anything but "never," and I've toggled between "Best Wifi Performance" and the alternative of having that disabled.
I've hit in *#*#4636*#*# and looked at the wifi state. It continues to say it's connected with COMPLETED Supplicant State and a valid IP address. Ping test, of course, fails, when this happens.
This happens for me both with mac-registered (insecure) networks and 802.1x networks on campus, but I've found that wifi is rock stable on most home networks, for example...
Click to expand...
Click to collapse
It might just have to do with the access point interference. I know that my phone has trouble handling the access point switching, regardless of the phone or ROM. My old 3g slide did the same thing. If it only happens on 802.1x networks and it happens on every ROM (which I'm 90% sure it does) then it's probably not something you can change.
MusicMan374 said:
It might just have to do with the access point interference. I know that my phone has trouble handling the access point switching, regardless of the phone or ROM. My old 3g slide did the same thing. If it only happens on 802.1x networks and it happens on every ROM (which I'm 90% sure it does) then it's probably not something you can change.
Click to expand...
Click to collapse
I understand that, but the part that gets me is that my roommate's Galaxy S has no such problems.
I've tried many different ROMs when I was on the HD2; I'm hoping I won't have to go through that again!
Oh, then maybe it is a phone issue. I always thought it was just android but I've always used HTC devices. I don't know exactly how 802.1x encryption works, but if it's on a hardware level like some encryption algorithms then it could be HTC specific.
It's definitely a HTC problem. Friend of mine doesn't have such problems as well, he has a SGS2. Everything is configured like it should be, WiFi drop on "never", as already witten in the first post.
Sent from my HTC Sensation Z710e using XDA App
Same problem. Connecting at college over EAP with PAP and TTLS. Won't reconnect without upening credential dialong and inputting password
i'm trying to get it fixed by posting some logs to show-p1984, kernel developer of bricked. he is also german, which makes it easier to talk about this kind of 'special' problem for me i will keep this thread updated if there is any solution availible.
smint86 said:
i'm trying to get it fixed by posting some logs to show-p1984, kernel developer of bricked. he is also german, which makes it easier to talk about this kind of 'special' problem for me i will keep this thread updated if there is any solution availible.
Click to expand...
Click to collapse
That sounds great! Let me know if I can contribute as well (logs? something else?).
I was worried it has something to do with the custom kernels we're all using (i.e. power modes for the wifi and such, but I did edit an HD2 kernel to turn that off and it didn't work). Since show-p1984 is thinking about this now, I'm sure he knows what's up with everything kernel=related to wifi...
When I have time, I'll definitely try a stock ROM again to see how it goes, since there aren't as many complaints about this problem as I'd expect there to be (i.e. ... maybe only us custom ROM users may have this problem with certain wifi infrastructures)...
Hello!
Not sure if anybody's still interested in this problem, but I tried the EU stock rom and it didn't change matters.
Basically, moving around campus makes my phone drop the internet connection on wifi, but not the wifi connection itself. Again, this doesn't happen on Samsung phones, and cycling the wifi fixes this problem.
See attachments for what shows up; it looks like after cycling I get a new lease and it works again.
So do people think the latest bricked kernel fixes this issue?
Unfortunately it doesn't. But at least we have a kernel dev who is aware of this problem. I got no doubt that it'll be fixed one day ;-)
Swyped from my HTC Sensation using XDA App
smint86 said:
Unfortunately it doesn't. But at least we have a kernel dev who is aware of this problem. I got no doubt that it'll be fixed one day ;-)
Swyped from my HTC Sensation using XDA App
Click to expand...
Click to collapse
Have you had any luck getting connected? I also have the same problem on my school network.
mwalt2 said:
Have you had any luck getting connected? I also have the same problem on my school network.
Click to expand...
Click to collapse
Still no change... As it's a driver of the wifi module, maybe it'll never be fixed at all. Anyways I hope, that maybe with the ICS update a change will come. Also there is show, who is aware of it.
Swyped from my HTC Sensation using XDA App
EAP connectivity issues (ARHD 6.2.1)
I am suffering from this problem also when running ARHD 6.2.1 XE ROM for the senation which is ICS based. Has there been any progress on this?
xdamedd said:
I am suffering from this problem also when running ARHD 6.2.1 XE ROM for the senation which is ICS based. Has there been any progress on this?
Click to expand...
Click to collapse
Unfortunately - no
I'm running InsertCoin 4.4.6 based on 3.25.xxx leak with ICS. It's still not working... Maybe with the final release from HTC.
ok this is like most other wifi threads for the g2x concerning the wifi... it just simply wont work. i've tried all possible methods i can find to get it to work.. tried all wifi/dns fixer apps i could find and still no connection..tried factory resetting and running the wifi at first set up no go.. tried the whole turn off data turn on wifi turn on wifi calling etc etc also no go ... and last but not least tried several roms/kernels like wg2x, eblood,cm7 also a no go...
wondering if anyone know other methods i can try to resolve this issue? or maybe im doing somethinfg wrong? or its just the phone and is in need of replacing?
When wifi is on does it detect available networks?
phburks said:
When wifi is on does it detect available networks?
Click to expand...
Click to collapse
it doesnt connect when i run dynamic ip it gets stuck on trying to connect to my router and when i run it with static it connects but doesnt load any web pages
tried rebooting the router?
crazythunder said:
tried rebooting the router?
Click to expand...
Click to collapse
ive restarted my router from system sum web page and it didnt work but didnt try pushing the red button on my router idk if thats the same
Sounds like your connecting wrong or the password is wrong. Your phone's wifi is working as it is on, sees the network, and trying to connect. Your router is denying it.
Best solution would be to confirm your access. Perhaps remove any security and/or just default the thing. Could be anything.
G2x - 2.3.7 CM7
Transformer - 3.2 Revolver OC/UV
Is anyone having wifi problems when connecting to a wifi network using 4.1.2?on 4.1.1 and below, wifi always worked perfectly. But it has been kinda broken with every 4.1.2 rom i have tried. Am i the only one?i see a lot of people complaining about wifi issues with 4.1.2 but i see no one mentioning this on our device.
what happens with me is that the phone stays in state "obtaining ip adress" for a long time and then proceeds to properly connect. The "avoid poor connections" option is not enabled. anyone know why this is happening?Also, the signal is worse than with previous android versions!
migueldbr said:
Is anyone having wifi problems when connecting to a wifi network using 4.1.2?on 4.1.1 and below, wifi always worked perfectly. But it has been kinda broken with every 4.1.2 rom i have tried. Am i the only one?i see a lot of people complaining about wifi issues with 4.1.2 but i see no one mentioning this on our device.
what happens with me is that the phone stays in state "obtaining ip adress" for a long time and then proceeds to properly connect. The "avoid poor connections" option is not enabled. anyone know why this is happening?Also, the signal is worse than with previous android versions!
Click to expand...
Click to collapse
I've had that, happens only with certain routers and never really knew why. Also happened on GB though AFAIK.
polobunny said:
I've had that, happens only with certain routers and never really knew why. Also happened on GB though AFAIK.
Click to expand...
Click to collapse
but i have the same router as before and it also happens with my university wifi(and it didnt happen on 4.1.1 and below)! Never had any issues(ever!) with GB, ICS and early JB=/. But for some reason this 4.1.2 messes my wifi.
here is a logcat i took. as you can see the wifi "stuff" begins and then stops. Only after 30 seconds or so it displays the message that the phone is now connected
This could be a rom specific problem or even simply a kernel issue.
Mobile Telephone said:
This could be a rom specific problem or even simply a kernel issue.
Click to expand...
Click to collapse
not a rom specific problem and also not a kernel issue. Have tried several roms and many different kernels!
Had this issue. Sometimes it doesn't even detect my wifi. Had to reboot the router for it to work. I think this is android-specific on SOME routers.
ej8989 said:
Had this issue. Sometimes it doesn't even detect my wifi. Had to reboot the router for it to work. I think this is android-specific on SOME routers.
Click to expand...
Click to collapse
i always detect wifi networks. rebooting router does not fix this. Also, it makes no sense that it is related to the router since it happens with both my home wifi and my university wifi (and with 4.1.1 and below it worked properly on both my home wifi and university).
Some change must have been made in 4.1.2 for the wifi to behave this way. Anyone can get anything from the logcat i provided?
Also, the wifi connects properly if i set static ip on my phone but i can only do that at home because i have acess to my router. Is there any way i can restore wifi files from 4.1.1 to 4.1.2 to make it work properly without having to set static ip?
Same issue here
migueldbr said:
i always detect wifi networks. rebooting router does not fix this. Also, it makes no sense that it is related to the router since it happens with both my home wifi and my university wifi (and with 4.1.1 and below it worked properly on both my home wifi and university).
Some change must have been made in 4.1.2 for the wifi to behave this way. Anyone can get anything from the logcat i provided?
Also, the wifi connects properly if i set static ip on my phone but i can only do that at home because i have acess to my router. Is there any way i can restore wifi files from 4.1.1 to 4.1.2 to make it work properly without having to set static ip?
Click to expand...
Click to collapse
I have the same issue. Can you please let me know if you were able to solve this? If yes, then how?
I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.
It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
keyur1131 said:
I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.
Click to expand...
Click to collapse
Thanks for respond.
And yes it happens with some other WiFi networks.
vicks1008 said:
It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
Click to expand...
Click to collapse
Try factory resetting the device.
keyur1131 said:
Thanks for respond.
And yes it happens with some other WiFi networks.
Click to expand...
Click to collapse
Did you manage to resolve your wifi problem?
I bought the Moto G (2015) 2GB RAM / 16GB ROM for my wife and she's having problems with the home wifi. It often says there is a "connection error" and loops to try to connect again and then fails. Her work wifi seems to function ok.
Having read about similar problems with older moto gs, people recommended (1) turning on and off airplane mode. (2) changing channel number of router.
Both sometimes work and sometimes don't. But it's not really a permanent solution. I'm a bit reluctant to do a factory reset and reinstall everything if it won't resolve the problem. The device came with the latest firmware already installed (5.1.1) and I haven't rooted or unlocked bootloader so should be a pretty clean install.
Anyway, would like to hear that factory reseting could resolve this issue or not before trying.
Thanks for any advice!
Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.
bobbyphoenix said:
Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.
Click to expand...
Click to collapse
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers
tomaquet said:
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers
Click to expand...
Click to collapse
Yeah resetting other than home router is not the answer. It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.
Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Other than that one ..i had every router connected to my phone..
I was thinking the problem is not in your phone.. It's in router which might be old ��
Because old routers will have 802 a or something which are in compatible to some phones..
Or the router is not allowing your phone to get connected.. As your phone is latest and it has advanced protocols inscribed in it..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers
Just turn off wifi and then turn it on it will fix the problem
banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
Click to expand...
Click to collapse
You would think it would be that simple, but it's not. It just sits there "Connecting", then nothing, then "Connecting". Keeps cycling like that.
nandakis4 said:
Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers
Click to expand...
Click to collapse
My router is a netgear CG3100Dv3 (using WPA2-PSK [AES] encryption) and uses 2.4 GHz. I don't think it's the router's fault though because I've had many friends connect with a variety of phones and none of them have had the problem before. I currently have a Oneplus One (android 5.0.2) and have used a Nexus 4 and Samsung Galaxy S (1) on this router without problems. Maybe it's a problem with android 5.1.1 as I guess not many of my friends have it yet. I've written to motorola support but they still havent got back to me.
bobbyphoenix said:
It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.
Click to expand...
Click to collapse
Strange. I've never had a problem before with wifi. Maybe I've been lucky until now. Yep - have tried forgetting and reconnecting to wifi signal. Again, a temporary solution that will quickly become irritating when there shouldn't really be a problem for such a simple operation.
banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
Click to expand...
Click to collapse
It's a temporary solution but a pain in the arse if you have to reset the router every few hours. And as I said before, what happens when you can't connect to a router which you can't reset? (i.e. public, work)
Change the router's channel, then refresh the wifi in the phone.
Sent from my SM-T530NU using Tapatalk
Firstly i agree that our Moto G has some kind of issue with some routers.. but there will be solutions for them from the ROUTERS POINT OF SIDE to make it work
i have read about your router .. Things i suggest (if you have already done them then let me know )
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device..
i am still finding info on your problem..
the reason why i think your Router can solve the problem is : i had once read about 802.11 b/g/n/ac types.. i am getting a doubt that they are the ones causing the problem.. if you are aware of it
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution
nandakis4 said:
Firstly i agree that our Moto G has some kind of issue with some routers.
Click to expand...
Click to collapse
Hmm. That doesn't sound promising. Will they sort it out with the next firmware update? Are motorola even aware there is this problem?
nandakis4 said:
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device.
Click to expand...
Click to collapse
Ok. Will change channel to auto mode. It was already on "up to 300 Mbps". Will also put MAC addresss in the router.
However this still relies on having access to the router. What happens when you don't have access. If this is going to happen on many routers then I prefer to return the phone and buy one which never has this problem.
nandakis4 said:
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution
Click to expand...
Click to collapse
I'll give a wifi fix app a go to. But they just seem to automatically delete known wifi SSIDs and passwords.
Another option would be to root and install new ROM and radio, but would prefer not to.
It seems like a lot of Nexus 5 users on 5.1.1 are having wifi problems too:
https://productforums.google.com/forum/#!topic/nexus/4zdMLo2Pn9Y;context-place=forum/nexus
https://productforums.google.com/forum/#!topic/nexus/yx5kGasv2lE;context-place=topicsearchin/nexus/category$3Aconnecting-to-networks-and-devices
Anyway, thanks for you advice!
Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...
I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1
tomaquet said:
Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...
Click to expand...
Click to collapse
Finally you made it :highfive: thanks for this reply, i have been waiting for this answer ..
choder said:
I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1
Click to expand...
Click to collapse
My problem was slightly different in that the phone wouldn't even connect to the wifi signal. It would cycle continuously between "connecting" and "authentication error".
Does it work with other routers?
nandakis4 said:
Finally you made it thanks for this reply, i have been waiting for this answer ..
Click to expand...
Click to collapse
Thanks for your help! I'm still a little wary that the phone will have problems in the future on other routers, but it's a good enough fix for now. Hopefully a later firmware update will sort it out.
Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
---------- Post added at 02:01 PM ---------- Previous post was at 01:05 PM ----------
tomaquet said:
Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
Click to expand...
Click to collapse
Well I just emailed Amazon and they're sending a replacement. Hopefully this will solve the problem