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hey folks, i got massive wifi connectivity problems, but only with a special wifi at college.
it's a 802.1x wifi, with EAP (PEAP) and MSCHAPV2.
i configured it correctly (for sure), as i can connect to it manually. but it is not stable, though i got full signal strength. it keeps on dropping after a few minutes with the phone sleeping... when i turn it back on i have to reconnect manually, sometimes i have to deactivate/activate wifi, sometimes it is enough just to connect manually again.
i tried some roms and kernels already, with no effect (arhd 3.1.1, insertcoin from 2.2.1 up to 2.4.3-2 and 2.2.5SSE; kernels were faux 0.1.0 - 0.1.4, bricked 0.2 - 0.4). also stock rom doesn't fix the problem.
i think it's htc based.. somebody else got this problem? is there a workaround availible?
Nobody? Bump...
Sent from my HTC Sensation Z710e using XDA App
Hi,
I think it's HTC based too... I've seen this problem with my HD2 and now the Sensation (definitely hoped it was only an HD2 problem but here I am again, looking for a solution).
The symptoms are that you see the wifi connected with, say, full signal, but when you try to open Google Talk or the browser or anything, no data can be reached. This happens particularly when you switch from one AP to another (e.g. walk across compass) or if you leave the network area and then come back.
Do we have similar ones? My school has a registered-MAC network that also doesn't work well with the phone, so I believe it's more to do with how the network infrastructure is set up. However, my friends with non-HTC devices do not report such problems. It's also possible that my similar program installs on both phones do some conflicting with networking, but it's doubtful...
Does anyone have similar experiences?
Edit: It'd almost be preferable for my phone to just drop wifi entirely when the connection fails, since it believes it otherwise has a connection, but everything time-out-s. Having it switch to 3g when it stops working would be preferable to having no networking and no push email or messages...
You can try going into wifi advanced settings and setting the wifi sleep policy to "never", and see if it that fixes it. My high school uses the same 802.1x EAP/MSCHAPv2 security and I also have issues with it, but I think there it's because of such a dense network of access points (there's an access point in EVERY room) it's more interference problems and the phone jumping from AP to AP rather than issues with the phone itself. Download wifi analyzer from the market and check the different access points and if their channels are overlapping and compare their signal levels. If the signal levels are close, the phone might be jumping from AP to AP like mine does.
Dropping WiFi
May not apply to you. But in my case, when I have the WiFi Calling App turned on, I will lose connection to my Home WiFi which is password protected. And when I try to re-connect I have to enter the password again. With out WiFi Calling enabled, I stay connected till I disconnect. Not sure if this would act the same with a different router or without password protection, and since I have a good signal at my house I haven't checked all possibilities.
MusicMan374 said:
You can try going into wifi advanced settings and setting the wifi sleep policy to "never", and see if it that fixes it. My high school uses the same 802.1x EAP/MSCHAPv2 security and I also have issues with it, but I think there it's because of such a dense network of access points (there's an access point in EVERY room) it's more interference problems and the phone jumping from AP to AP rather than issues with the phone itself. Download wifi analyzer from the market and check the different access points and if their channels are overlapping and compare their signal levels. If the signal levels are close, the phone might be jumping from AP to AP like mine does.
Click to expand...
Click to collapse
Thanks for your reply!
I've never set wifi sleep policy to anything but "never," and I've toggled between "Best Wifi Performance" and the alternative of having that disabled.
I've hit in *#*#4636*#*# and looked at the wifi state. It continues to say it's connected with COMPLETED Supplicant State and a valid IP address. Ping test, of course, fails, when this happens.
This happens for me both with mac-registered (insecure) networks and 802.1x networks on campus, but I've found that wifi is rock stable on most home networks, for example...
linj said:
Thanks for your reply!
I've never set wifi sleep policy to anything but "never," and I've toggled between "Best Wifi Performance" and the alternative of having that disabled.
I've hit in *#*#4636*#*# and looked at the wifi state. It continues to say it's connected with COMPLETED Supplicant State and a valid IP address. Ping test, of course, fails, when this happens.
This happens for me both with mac-registered (insecure) networks and 802.1x networks on campus, but I've found that wifi is rock stable on most home networks, for example...
Click to expand...
Click to collapse
It might just have to do with the access point interference. I know that my phone has trouble handling the access point switching, regardless of the phone or ROM. My old 3g slide did the same thing. If it only happens on 802.1x networks and it happens on every ROM (which I'm 90% sure it does) then it's probably not something you can change.
MusicMan374 said:
It might just have to do with the access point interference. I know that my phone has trouble handling the access point switching, regardless of the phone or ROM. My old 3g slide did the same thing. If it only happens on 802.1x networks and it happens on every ROM (which I'm 90% sure it does) then it's probably not something you can change.
Click to expand...
Click to collapse
I understand that, but the part that gets me is that my roommate's Galaxy S has no such problems.
I've tried many different ROMs when I was on the HD2; I'm hoping I won't have to go through that again!
Oh, then maybe it is a phone issue. I always thought it was just android but I've always used HTC devices. I don't know exactly how 802.1x encryption works, but if it's on a hardware level like some encryption algorithms then it could be HTC specific.
It's definitely a HTC problem. Friend of mine doesn't have such problems as well, he has a SGS2. Everything is configured like it should be, WiFi drop on "never", as already witten in the first post.
Sent from my HTC Sensation Z710e using XDA App
Same problem. Connecting at college over EAP with PAP and TTLS. Won't reconnect without upening credential dialong and inputting password
i'm trying to get it fixed by posting some logs to show-p1984, kernel developer of bricked. he is also german, which makes it easier to talk about this kind of 'special' problem for me i will keep this thread updated if there is any solution availible.
smint86 said:
i'm trying to get it fixed by posting some logs to show-p1984, kernel developer of bricked. he is also german, which makes it easier to talk about this kind of 'special' problem for me i will keep this thread updated if there is any solution availible.
Click to expand...
Click to collapse
That sounds great! Let me know if I can contribute as well (logs? something else?).
I was worried it has something to do with the custom kernels we're all using (i.e. power modes for the wifi and such, but I did edit an HD2 kernel to turn that off and it didn't work). Since show-p1984 is thinking about this now, I'm sure he knows what's up with everything kernel=related to wifi...
When I have time, I'll definitely try a stock ROM again to see how it goes, since there aren't as many complaints about this problem as I'd expect there to be (i.e. ... maybe only us custom ROM users may have this problem with certain wifi infrastructures)...
Hello!
Not sure if anybody's still interested in this problem, but I tried the EU stock rom and it didn't change matters.
Basically, moving around campus makes my phone drop the internet connection on wifi, but not the wifi connection itself. Again, this doesn't happen on Samsung phones, and cycling the wifi fixes this problem.
See attachments for what shows up; it looks like after cycling I get a new lease and it works again.
So do people think the latest bricked kernel fixes this issue?
Unfortunately it doesn't. But at least we have a kernel dev who is aware of this problem. I got no doubt that it'll be fixed one day ;-)
Swyped from my HTC Sensation using XDA App
smint86 said:
Unfortunately it doesn't. But at least we have a kernel dev who is aware of this problem. I got no doubt that it'll be fixed one day ;-)
Swyped from my HTC Sensation using XDA App
Click to expand...
Click to collapse
Have you had any luck getting connected? I also have the same problem on my school network.
mwalt2 said:
Have you had any luck getting connected? I also have the same problem on my school network.
Click to expand...
Click to collapse
Still no change... As it's a driver of the wifi module, maybe it'll never be fixed at all. Anyways I hope, that maybe with the ICS update a change will come. Also there is show, who is aware of it.
Swyped from my HTC Sensation using XDA App
EAP connectivity issues (ARHD 6.2.1)
I am suffering from this problem also when running ARHD 6.2.1 XE ROM for the senation which is ICS based. Has there been any progress on this?
xdamedd said:
I am suffering from this problem also when running ARHD 6.2.1 XE ROM for the senation which is ICS based. Has there been any progress on this?
Click to expand...
Click to collapse
Unfortunately - no
I'm running InsertCoin 4.4.6 based on 3.25.xxx leak with ICS. It's still not working... Maybe with the final release from HTC.
Hi
My Sensation is having problems with the WIFI in my home. When I visit other people and use their WIFI I dont experience the same issues, which leads me to believe that it is an issue with my router.
The problem is that I have to turn the wireless off and on again on the phone a few times a day, because it suddenly doesnt work. When it happens the phone shows full WIFI bars and tells me that it is connected, but it doesnt work. But after turning it off and on, it always works again.
I have tried changing the channel to 11 in the router but that hasnt helped. Is there a solution to this very annoying issue?
skoins said:
Hi
My Sensation is having problems with the WIFI in my home. When I visit other people and use their WIFI I dont experience the same issues, which leads me to believe that it is an issue with my router.
The problem is that I have to turn the wireless off and on again on the phone a few times a day, because it suddenly doesnt work. When it happens the phone shows full WIFI bars and tells me that it is connected, but it doesnt work. But after turning it off and on, it always works again.
I have tried changing the channel to 11 in the router but that hasnt helped. Is there a solution to this very annoying issue?
Click to expand...
Click to collapse
Nobody? If it is because it has been posted before I would really appriciate a link to the thread as I an unable to find an answer to this issue.
Thanks
skoins said:
Nobody? If it is because it has been posted before I would really appriciate a link to the thread as I an unable to find an answer to this issue.
Thanks
Click to expand...
Click to collapse
Besides obviously getting another router, have you tried removing the wifi connection from your list, reboot and then adding the wifi back on like a new connection? Besides not knowing your current setup (what rom you are on, if any) and when you select menu to bring up the advanced menu, is the 'avoid poor connections selected' or available as an option? Also is there a wi-fi frequency band option? If so make sure you have auto ticked off.
kpjimmy said:
Besides obviously getting another router, have you tried removing the wifi connection from your list, reboot and then adding the wifi back on like a new connection? Besides not knowing your current setup (what rom you are on, if any) and when you select menu to bring up the advanced menu, is the 'avoid poor connections selected' or available as an option? Also is there a wi-fi frequency band option? If so make sure you have auto ticked off.
Click to expand...
Click to collapse
Im on stock 4.03.
I have now tried your suggestions. Removed the wifi connection, rebooted and reconnected. I will let you know how that turned out.
I dont have any of the options in the wifi menu that you mention, however I do have the option of using a static IP, would that maybe help?
I still have that issue when on ICS 4.0.3/4 Sense 4. But not Sense 3.5/6 and Jellybean. I put out a logcat but they told me to use WiFIX but that never did me anything. They also told my my security on my router WPA/WPA2 is not supported well in Sense 4 or something. I'm just patiently waiting for someone to help me with that same problem so I can try ICS stock and Sense 4.
richie390 said:
I still have that issue when on ICS 4.0.3/4 Sense 4. But not Sense 3.5/6 and Jellybean. I put out a logcat but they told me to use WiFIX but that never did me anything. They also told my my security on my router WPA/WPA2 is not supported well in Sense 4 or something. I'm just patiently waiting for someone to help me with that same problem so I can try ICS stock and Sense 4.
Click to expand...
Click to collapse
maybe changing the security on the router would be worth a try... nothing seems to help so far
skoins said:
Im on stock 4.03.
I have now tried your suggestions. Removed the wifi connection, rebooted and reconnected. I will let you know how that turned out.
I dont have any of the options in the wifi menu that you mention, however I do have the option of using a static IP, would that maybe help?
Click to expand...
Click to collapse
Any change? As for the static IP, I wouldn't mess with it unless you know what you are doing in that respect.
kpjimmy said:
Any change? As for the static IP, I wouldn't mess with it unless you know what you are doing in that respect.
Click to expand...
Click to collapse
It still doesnt work...
My new idea is that it could be something to do with the router. According to some threads ive across the phone doesnt like wireless n networks and wpa/wpa2 security. I think my router is setup with those two things. I guess I will try changing that. If that doesnt help maybe setting up a static IP would be worth a try
skoins said:
maybe changing the security on the router would be worth a try... nothing seems to help so far
Click to expand...
Click to collapse
skoins said:
It still doesnt work...
My new idea is that it could be something to do with the router. According to some threads ive across the phone doesnt like wireless n networks and wpa/wpa2 security. I think my router is setup with those two things. I guess I will try changing that. If that doesnt help maybe setting up a static IP would be worth a try
Click to expand...
Click to collapse
I would change my security but I have about 10+ devices connected in the household and once you change it they don't reconnect; you have to re-enter the password and everything. The downside in my household at the moment. But as for the StaticIP. I wouldn't mind doing that to be honest. Let me know how these two options work out for you because I might make a change to my router settings if one of these works out.
I had the same problem after upgrading to ICS. It seems that even if you have set your ip to static it still wont connect to the internet. This is because there is no option to change the subnet mask address from the usual static ip config. Try installing any DNS setting tool to your phone and check the setting on your ip again. Hope this helps.
hello every one
i have issue with my g3 wifi problem is in my wifi signal is full but when i want t o connect with facebook or download data for any game just loading and nothing happen and sometimes said losy connection i tried *#0011# and nothing happen but also wifi work great when download something from market or in browser
sorry for my bad english ><
thanks for all
Try to ensure that you are using the 2.4GHz channel for WiFi, if your router has that and 5GHz.
If you can pair with your router using the WPS button method instead of typing in the security key on your phone, I've found that was more foolproof in getting the phone properly authenticated with the router for network access.
- ooofest
ooofest said:
Try to ensure that you are using the 2.4GHz channel for WiFi, if your router has that and 5GHz.
If you can pair with your router using the WPS button method instead of typing in the security key on your phone, I've found that was more foolproof in getting the phone properly authenticated with the router for network access.
- ooofest
Click to expand...
Click to collapse
how i can sure about that i dont know how my router 3com
thanks
ramez010 said:
how i can sure about that i dont know how my router 3com
thanks
Click to expand...
Click to collapse
Maybe share your router's model number and we can find an online manual.
- ooofest
is this a issue on aosp?
ooofest said:
Maybe share your router's model number and we can find an online manual.
- ooofest
Click to expand...
Click to collapse
router model ( 3Com ADSL Wireless 11g Firewall Router Version 1.00.00 )
btw router is working reat on my brother phone and laptop
ramez010 said:
router model ( 3Com ADSL Wireless 11g Firewall Router Version 1.00.00 )
btw router is working reat on my brother phone and laptop
Click to expand...
Click to collapse
Is this your router?
http://www.speedguide.net/routers/3com-oc-adsl-11g-3com-officeconnect-adsl-wireless-81
Also, when you connect your phone via WiFi to this router:
1. There are no network problems downloading with a web browser or the Play store
but
2. the WiFi network does not seem to work when an app wants to download data?
The Play store is also an app, so that is why I am asking for clarification of the error symptoms.
Are you running the "stock" operating system, or have you rooted+unlocked the phone to run a custom ROM?
- ooofest
This "ghost wifi" issue as I call it is happening on some devices/roms. I was on synergy r73 for quite a while and would have this issue, fully connected, no data transfer. Toggling on then off would repair it temporarily, but sometimes when trying to toggle, the toggle would just hang for about 15 seconds before shutting it off. Others have reported this too, your not alone. I am currently running Jellybomb which is based off of vrlg7, where as Synergy r73 is based on vrlg1 and I am no longer having the issue. It is possible that this is an issue with the baseband and not the rom as originally thought. You could odin to stock, take the ota and then try the whole thing over again and see if that works, or just flash a rom based on a more current baseband, not just flashing a radio. Again, I have no idea what the issue is, myself and others that were discussing it a ways back never had a clear answer to the issue, but so far what I just explained has worked for me so far.
ooofest said:
Is this your router?
http://www.speedguide.net/routers/3com-oc-adsl-11g-3com-officeconnect-adsl-wireless-81
Also, when you connect your phone via WiFi to this router:
1. There are no network problems downloading with a web browser or the Play store
but
2. the WiFi network does not seem to work when an app wants to download data?
The Play store is also an app, so that is why I am asking for clarification of the error symptoms.
Are you running the "stock" operating system, or have you rooted+unlocked the phone to run a custom ROM?
- ooofest
Click to expand...
Click to collapse
u r right this my problem , i using stock operating system
annoyingduck said:
This "ghost wifi" issue as I call it is happening on some devices/roms. I was on synergy r73 for quite a while and would have this issue, fully connected, no data transfer. Toggling on then off would repair it temporarily, but sometimes when trying to toggle, the toggle would just hang for about 15 seconds before shutting it off. Others have reported this too, your not alone. I am currently running Jellybomb which is based off of vrlg7, where as Synergy r73 is based on vrlg1 and I am no longer having the issue. It is possible that this is an issue with the baseband and not the rom as originally thought. You could odin to stock, take the ota and then try the whole thing over again and see if that works, or just flash a rom based on a more current baseband, not just flashing a radio. Again, I have no idea what the issue is, myself and others that were discussing it a ways back never had a clear answer to the issue, but so far what I just explained has worked for me so far.
Click to expand...
Click to collapse
thnaks you for answer
but i am new with galaxy s3 my old phone was sensation XE from HTC how to take my stock rom and flash it again ?
Hi,
I'm on 11-20140804-SNAPSHOT-M9-ville, official (HBoot 2.15), Radio 1.35a.32.45.27
I have a strange problem with my WiFi. I can't really tell what details are important, so I'm gonna give you guys the full story.
After rebooting, everything works fine and the phone instantly connects to my WPA2 PSK secured WiFi at home. When I'm at university during the day, I'm connected to another WPA2 WiFi (maybe some of you have heard about "eduroam", TTLS/PAP authentification), which also works fine. However, when I get home in the evening, my phone won't connect to my personal WiFi at home any more. I see the SSID, but when I try to connect, it says "Connecting..." for a milisecond, then just jumps back to showing me it's a WPA2 secured WiFi without having done anything. I get no error message or anything, it just doesn't connect and doesn't even seem to really try to connect.
When I reboot the phone it instantly works again without a problem.
Any ideas? Are there error logs for failed WiFi connection attempts anywhere for further analysing the problem? Any hint is appreciated!
- Folrot
Folrot said:
Hi,
I'm on 11-20140804-SNAPSHOT-M9-ville, official (HBoot 2.15), Radio 1.35a.32.45.27
I have a strange problem with my WiFi. I can't really tell what details are important, so I'm gonna give you guys the full story.
After rebooting, everything works fine and the phone instantly connects to my WPA2 PSK secured WiFi at home. When I'm at university during the day, I'm connected to another WPA2 WiFi (maybe some of you have heard about "eduroam", TTLS/PAP authentification), which also works fine. However, when I get home in the evening, my phone won't connect to my personal WiFi at home any more. I see the SSID, but when I try to connect, it says "Connecting..." for a milisecond, then just jumps back to showing me it's a WPA2 secured WiFi without having done anything. I get no error message or anything, it just doesn't connect and doesn't even seem to really try to connect.
When I reboot the phone it instantly works again without a problem.
Any ideas? Are there error logs for failed WiFi connection attempts anywhere for further analysing the problem? Any hint is appreciated!
- Folrot
Click to expand...
Click to collapse
Hi,
I had exactly the same problems with m8. I have a Virgin Superhub 2 at home which broadcasts on 2.4 and 5 Ghz. After disabling one of these frequencies, the behaviour briefly changed. Then went back to not working. With eduroam all worked nicely.
I read somewhere that I should activate the "Scan always available" setting. Sadly, I didn't get a chance to try that because I was so fed up with
- the significantly lower sound on CM (is that something you experience with radio 1.35a?)
- mobile signal drops
that I wen back to Maximus 10 where I have no problems at all.
I had radio 1.15 and 2.15 HBOOT when I had those problems. Now I'm on also 1.35 with Maximus 10 and problem free but would like to return to CM if the low sound problem and the WiFi problem could be sorted out.
Here's an interesting little detail I noticed: When I stand right next to my router (full WiFi signal strength) and click on my WiFi and choose connect, the signal strength drops down to one bar immediately. Also, the eduroam network changes from "not in range" to "disabled".
Playing around with the WiFi options didn't help.
edit:
What exactly do you mean by lower sound? That the phone's maximum sound volume is lower than normal? That's something I experienced on my old htc desire, but not with my htc one s. Also mobile signal seems to be stable, no signal drops. The only thing I found curious is that with activated mobile internet, it often changes between 3G, H and H+, but judging from google search results that seems to be normal or not connected to the custom rom.
went through the CM bugtracker, apparently it's a known issue without a solution
https://jira.cyanogenmod.org/browse/CYAN-3923 if you want to know more
One last question, maybe someone here can answer it: As far as I understand the issue, it's a problem with an old WiFi driver and the corresponding kernel modules.
Wouldn't this issue then be present in all ROMs which don't use the stock kernel? Or did I misunderstand something?
Folrot said:
One last question, maybe someone here can answer it: As far as I understand the issue, it's a problem with an old WiFi driver and the corresponding kernel modules.
Wouldn't this issue then be present in all ROMs which don't use the stock kernel? Or did I misunderstand something?
Click to expand...
Click to collapse
Same problem here with Miuri. Tries to connect and then gives up.
The problem has been resolved by the CM11 devs. I'm running nightly 20140819 and it's working fine now for me. :good:
I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.
It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
keyur1131 said:
I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.
Click to expand...
Click to collapse
Thanks for respond.
And yes it happens with some other WiFi networks.
vicks1008 said:
It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
Click to expand...
Click to collapse
Try factory resetting the device.
keyur1131 said:
Thanks for respond.
And yes it happens with some other WiFi networks.
Click to expand...
Click to collapse
Did you manage to resolve your wifi problem?
I bought the Moto G (2015) 2GB RAM / 16GB ROM for my wife and she's having problems with the home wifi. It often says there is a "connection error" and loops to try to connect again and then fails. Her work wifi seems to function ok.
Having read about similar problems with older moto gs, people recommended (1) turning on and off airplane mode. (2) changing channel number of router.
Both sometimes work and sometimes don't. But it's not really a permanent solution. I'm a bit reluctant to do a factory reset and reinstall everything if it won't resolve the problem. The device came with the latest firmware already installed (5.1.1) and I haven't rooted or unlocked bootloader so should be a pretty clean install.
Anyway, would like to hear that factory reseting could resolve this issue or not before trying.
Thanks for any advice!
Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.
bobbyphoenix said:
Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.
Click to expand...
Click to collapse
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers
tomaquet said:
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers
Click to expand...
Click to collapse
Yeah resetting other than home router is not the answer. It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.
Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Other than that one ..i had every router connected to my phone..
I was thinking the problem is not in your phone.. It's in router which might be old ��
Because old routers will have 802 a or something which are in compatible to some phones..
Or the router is not allowing your phone to get connected.. As your phone is latest and it has advanced protocols inscribed in it..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers
Just turn off wifi and then turn it on it will fix the problem
banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
Click to expand...
Click to collapse
You would think it would be that simple, but it's not. It just sits there "Connecting", then nothing, then "Connecting". Keeps cycling like that.
nandakis4 said:
Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers
Click to expand...
Click to collapse
My router is a netgear CG3100Dv3 (using WPA2-PSK [AES] encryption) and uses 2.4 GHz. I don't think it's the router's fault though because I've had many friends connect with a variety of phones and none of them have had the problem before. I currently have a Oneplus One (android 5.0.2) and have used a Nexus 4 and Samsung Galaxy S (1) on this router without problems. Maybe it's a problem with android 5.1.1 as I guess not many of my friends have it yet. I've written to motorola support but they still havent got back to me.
bobbyphoenix said:
It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.
Click to expand...
Click to collapse
Strange. I've never had a problem before with wifi. Maybe I've been lucky until now. Yep - have tried forgetting and reconnecting to wifi signal. Again, a temporary solution that will quickly become irritating when there shouldn't really be a problem for such a simple operation.
banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
Click to expand...
Click to collapse
It's a temporary solution but a pain in the arse if you have to reset the router every few hours. And as I said before, what happens when you can't connect to a router which you can't reset? (i.e. public, work)
Change the router's channel, then refresh the wifi in the phone.
Sent from my SM-T530NU using Tapatalk
Firstly i agree that our Moto G has some kind of issue with some routers.. but there will be solutions for them from the ROUTERS POINT OF SIDE to make it work
i have read about your router .. Things i suggest (if you have already done them then let me know )
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device..
i am still finding info on your problem..
the reason why i think your Router can solve the problem is : i had once read about 802.11 b/g/n/ac types.. i am getting a doubt that they are the ones causing the problem.. if you are aware of it
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution
nandakis4 said:
Firstly i agree that our Moto G has some kind of issue with some routers.
Click to expand...
Click to collapse
Hmm. That doesn't sound promising. Will they sort it out with the next firmware update? Are motorola even aware there is this problem?
nandakis4 said:
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device.
Click to expand...
Click to collapse
Ok. Will change channel to auto mode. It was already on "up to 300 Mbps". Will also put MAC addresss in the router.
However this still relies on having access to the router. What happens when you don't have access. If this is going to happen on many routers then I prefer to return the phone and buy one which never has this problem.
nandakis4 said:
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution
Click to expand...
Click to collapse
I'll give a wifi fix app a go to. But they just seem to automatically delete known wifi SSIDs and passwords.
Another option would be to root and install new ROM and radio, but would prefer not to.
It seems like a lot of Nexus 5 users on 5.1.1 are having wifi problems too:
https://productforums.google.com/forum/#!topic/nexus/4zdMLo2Pn9Y;context-place=forum/nexus
https://productforums.google.com/forum/#!topic/nexus/yx5kGasv2lE;context-place=topicsearchin/nexus/category$3Aconnecting-to-networks-and-devices
Anyway, thanks for you advice!
Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...
I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1
tomaquet said:
Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...
Click to expand...
Click to collapse
Finally you made it :highfive: thanks for this reply, i have been waiting for this answer ..
choder said:
I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1
Click to expand...
Click to collapse
My problem was slightly different in that the phone wouldn't even connect to the wifi signal. It would cycle continuously between "connecting" and "authentication error".
Does it work with other routers?
nandakis4 said:
Finally you made it thanks for this reply, i have been waiting for this answer ..
Click to expand...
Click to collapse
Thanks for your help! I'm still a little wary that the phone will have problems in the future on other routers, but it's a good enough fix for now. Hopefully a later firmware update will sort it out.
Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
---------- Post added at 02:01 PM ---------- Previous post was at 01:05 PM ----------
tomaquet said:
Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
Click to expand...
Click to collapse
Well I just emailed Amazon and they're sending a replacement. Hopefully this will solve the problem