I got a Galaxy S8+ from Telus (Canada) Phone works great with Telus SIMs, phone is not black listed or anything. I am with Rogers, so I purchased a unlock code from https://www.mobileincanada.com/ , took like almost 2 weeks.
Code finally arrived. when i input the network unlock code, the phone right after asked me for a PUK. I figured Id get a PUK from both Telus and Rogers (knowing the PUK is attached to the SIM)
I entered the Rogers (Sim carrier) PUK and did not work, entered the Telus PUK (Phone carrier) and did not work ether.
SIM works fine with other phones, and the PUK is asked for with any SIM I enter.
Anyone know what might be happening? How to fix it?
Rosco911 said:
I got a Galaxy S8+ from Telus (Canada) Phone works great with Telus SIMs, phone is not black listed or anything. I am with Rogers, so I purchased a unlock code from https://www.mobileincanada.com/ , took like almost 2 weeks.
Code finally arrived. when i input the network unlock code, the phone right after asked me for a PUK. I figured Id get a PUK from both Telus and Rogers (knowing the PUK is attached to the SIM)
I entered the Rogers (Sim carrier) PUK and did not work, entered the Telus PUK (Phone carrier) and did not work ether.
SIM works fine with other phones, and the PUK is asked for with any SIM I enter.
Anyone know what might be happening? How to fix it?
Click to expand...
Click to collapse
PUK (Personal Unblock Key) is usually mentioned on the SIM card (The Bigger part) itself, and if you have not received it in the starter pack, You can always call up the network provider and ask for it. Also, Attempt first with just one sim in the slot to identify which one is asking for it.
JazonX said:
PUK (Personal Unblock Key) is usually mentioned on the SIM card (The Bigger part) itself, and if you have not received it in the starter pack, You can always call up the network provider and ask for it. Also, Attempt first with just one sim in the slot to identify which one is asking for it.
Click to expand...
Click to collapse
PUK (Personal Unblock Key) is what i got. As mentioned , my carriers SIM card is the one asking for it... Its only the SIM from the phones carrier, telus that doesnt... every other carrier asks for it.
I have tried 3 different carriers. The PUK message appears each time. I was able to change my SIM cards PIN using the correct PUK.... The phone starts, boots up and then it tells me the SIM in not valid. Network locked I need a PUK.
Related
Hello Experts,
Ok, a CDMA operator in my country began to sell Samsung's IP830w worldphone (WinMo 5), and I got two units to use with GSM SIMs. I got stolen so I locked my SIM to the second unit. Now I got Omnia II (i8000) for that SIM. Unfortunately, I have forgotten the code I used to SIM-lock. Other SIMS (even same network) don't work (asks for SIM lock code). Original SIM still works.
I did a hard reset, but it seems only the CDMA part was formatted (actually showed 'formatting CDMA' while resetting). SIM lock code is still requested when I try another SIM. Any hope to solve this?
CDMA part (SIM free) still works well.
Thank you all.
thegenie said:
Hello Experts,
Ok, a CDMA operator in my country began to sell Samsung's IP830w worldphone (WinMo 5), and I got two units to use with GSM SIMs. I got stolen so I locked my SIM to the second unit. Now I got Omnia II (i8000) for that SIM. Unfortunately, I have forgotten the code I used to SIM-lock. Other SIMS (even same network) don't work (asks for SIM lock code). Original SIM still works.
I did a hard reset, but it seems only the CDMA part was formatted (actually showed 'formatting CDMA' while resetting). SIM lock code is still requested when I try another SIM. Any hope to solve this?
CDMA part (SIM free) still works well.
Thank you all.
Click to expand...
Click to collapse
Somebody to please help!
hello, i am having a problem unlocking my samsung captivate from the rogers network, i just bought this phone used. i put an active sim card in the phone from the mts network and power the phone on, i get an error message saying "network unlock pin number is entered incorrectly. contact your service provider. Cellphone : Samsung Galaxy S Captivate IMEI : 354182040128892
ive read all the other posts about using odin and such but that is all greek to me, and before i even try to mess with all that i was wondering if anyone had a for sure answer for me that doing all that will even fix this problem.
any and all help is really appreciated!! thanks alot
note: my friend has the same captivate, i896 on the rogers network, if i put my mts sim card in his phone it prompts me for an unlock code like it should, and if i put his fido sim card in my phone it works and makes calls as it should.
does any one have any ideas?
I have a polish sim card which works fine with my other Iphone, when i insert the same sim card to my nexus 5 it can't register to any carrier !
Why is that, is there any solution for this bizarre problem ?
Thanks
You tried the sim with an iphone (works) and Nexus 5 (doesn't work). Did you try the sim in a third phone?
The Nexus 5 cannot be carrier unlocked because it was never carrier locked.
I don't have a third phone. Do you think that I should flash another radio ver. on the phone?
The Nexus 5 detects the sim card? If it does detect the sim card, I think your iphone's imei is somehow tied to the sim card.
What does it mean?
And how can I resolve it?
I would really appreciate any help ?
P.s.
Apparently a different sim (vodaphone) doesn't work in this phone either.
???
Has the vodaphone sim been activated?
If both sim cards do not work in the phone and the phone can see but not connect to networks, it may be possible that the phone is blacklisted? Is the imei correct?
audit13 said:
Has the vodaphone sim been activated?
If both sim cards do not work in the phone and the phone can see but not connect to networks, it may be possible that the phone is blacklisted? Is the imei correct?
Click to expand...
Click to collapse
That's friend phone....so....
He said that the sim (which doesn't work right now) worked before. I don't know about the Vodafone sim.
How can i find out that this phone is in the blacklisted?
Thanks again,
You can check the imei here: https://swappa.com/esn
Since the vodaphone sim is not active, it is not a good test of the Nexus 5. It would be best to try an active/working sim in the N5.
1. How can I know if my phone tied to the sim card ? (you mentioned it before)
2. Do you know this website http://www.imei.info/
Thanks
I don't know that site but the swappa site will tell you if the phone is blacklisted.
The only way to tell if the sim card is tied to the iPhone;'s imei is to try the sim in another phone to see if you can connect to the carrier network. In the USA, AT&T tie their prepaid sim cards to a phone imei.
As I mentioned before the sim card worked fine with my iPhone.
But the "fishy" story here is that the Vodafone's sim card doesn't work as well.
So it might be a blacklisted issue.
Your thoughts?
Did you check the imei on the swappa site?
Note yet
I would check the imei to make sure the imei is not blacklisted and does belong to a nexus 5.
I updated my friend to do so.
Thanks
Hey guys, sorry for the confusing title.
Pretty much I got a Z5 from a friend who changed over to iPhone, it was locked to his network (Telstra) however, it shouldnt have been. as it was on a post paid plan and they dont lock devices on those plans.
Heres where stuff gets weird, so I went to a Telstra shop and asked them to unlock it, and they said it shouldnt be locked. so they checked anyway and said 'strange, it is locked, heres an unlock code'
so I was armed with an unlock code.
When I put in a sim from my carrier, Optus, the icon changes from the 'no sim' icon to just greyed out reception bars.
If I go to the mobile operators screen, it will not select Optus.
The small home icon is on Optus, but when I try and select it it says 'unable to register on network'
I purchased a Telstra $2 sim card to test, insert it and activate it and it appears to work perfectly!
I am not getting a prompt to enter my unlock code, so from what I can see theres nothing I can do D:
I dont have the original receipt so even though the handset is <1 year old I can't go to Sony (can i?) for help.
Heres some info you may ask me for:
status of SIM lock via USSD code:
http://i.imgur.com/L7aAxWH.png
Z5 E6653
Build: 32.2.A.5.11
Android 6.0.1
Looking for any help I can get
Are you actually sure it is locked and its not just an unactivated or not working Optus sim? Your Sim Lock image is exactly the same as mine and mine is unlocked...
IntMD said:
Are you actually sure it is locked and its not just an unactivated or not working Optus sim? Your Sim Lock image is exactly the same as mine and mine is unlocked...
Click to expand...
Click to collapse
Yeah, Ive tried a few Optus SIMs in it and same deal, they work in other phones
I requested a unlock code from ATT for my Lumia 640, surprisingly it was approved in less than an hour, I have the code but I don't have any kind of sim card that fits the phone is there anyway to enter the unlock code without a sim-card, I read any sim card should work. anyone know?
Unlocking can only be done in the AT&T network coverage region. Without a SIM card in the phone, it is not possible to connect the phone to the mast.
ze7zez said:
Unlocking can only be done in the AT&T network coverage region. Without a SIM card in the phone, it is not possible to connect the phone to the mast.
Click to expand...
Click to collapse
Ok but what I read is not to use the AT&T sim card only a non network sim card would trigger the entry for unlock code, but that doesn't add up if the phone needs to be connected to a ATT&T tower, which I assume there is one where I am. Actually a non network sim card is showing as valid but I get because the phone isn't unlocked yet it won't work. So it looks like I need a ATT&T sim card than, does that mean I would have to sign up for service with them? Or do I just buy a ATT&T sim card on ebay and unlock it to use on the network of my choice? Thanks
For specific questions, it is better to contact the mobile phone operator directly. Especially since you have an easy contact.