With so many people needing to replace their motherboards, even in the Note Edge XDA forum and across other forums, well, everywhere, does anyone else think this could possibly be planned obsolescence on the part of Samsung?
Is it possible they have deliberately designed them to fail after a set period of time (This mostly occurs after the warranty period has ended) ?
I could understand if this was an issue due to numerous rom installs etc but it is also happening to people who have never rooted or flashed their phones.
I thought it was only happening to Note 4's but was thinking of buying a new Note Edge as I like the design and only want a phone with the stylus and a removable battery. So I had a look at the Note Edge forum on XDA. The same issue is happening with their phones too. I raised this issue with Samsung and when they advised it would cost me over $400 AU to replace the motherboard I was not impressed.
It would be more palatable to think it was an issue with the design of the phone but for it to almost always happen after the warranty period has expired... if it walks like a duck and quacks like a duck...
o0o.paw said:
With so many people needing to replace their motherboards, even in the Note Edge XDA forum and across other forums, well, everywhere, does anyone else think this could possibly be planned obsolescence on the part of Samsung?
Is it possible they have deliberately designed them to fail after a set period of time (This mostly occurs after the warranty period has ended) ?
I could understand if this was an issue due to numerous rom installs etc but it is also happening to people who have never rooted or flashed their phones.
I thought it was only happening to Note 4's but was thinking of buying a new Note Edge as I like the design and only want a phone with the stylus and a removable battery. So I had a look at the Note Edge forum on XDA. The same issue is happening with their phones too. I raised this issue with Samsung and when they advised it would cost me over $400 AU to replace the motherboard I was not impressed.
It would be more palatable to think it was an issue with the design of the phone but for it to almost always happen after the warranty period has expired... if it walks like a duck and quacks like a duck...
Click to expand...
Click to collapse
That's why I hate updates.
They usually add butt loads of bloatware and drive your phone nuts.
The harder it works, the faster it burns out.
o0o.paw said:
With so many people needing to replace their motherboards, even in the Note Edge XDA forum and across other forums, well, everywhere, does anyone else think this could possibly be planned obsolescence on the part of Samsung?
Is it possible they have deliberately designed them to fail after a set period of time (This mostly occurs after the warranty period has ended) ?
I could understand if this was an issue due to numerous rom installs etc but it is also happening to people who have never rooted or flashed their phones.
I thought it was only happening to Note 4's but was thinking of buying a new Note Edge as I like the design and only want a phone with the stylus and a removable battery. So I had a look at the Note Edge forum on XDA. The same issue is happening with their phones too. I raised this issue with Samsung and when they advised it would cost me over $400 AU to replace the motherboard I was not impressed.
It would be more palatable to think it was an issue with the design of the phone but for it to almost always happen after the warranty period has expired... if it walks like a duck and quacks like a duck...
Click to expand...
Click to collapse
Bought the phone in late 2014. Still working fine and no issues on the MB side. Althogh i had to change the batteries 5-6 times during this period.
I received an update from Samsung. They've asked me to drop it off at a kiosk or service centre and the they will have a look at it so see if it is an issue with the motherboard (which it definitely is). If it is they "may provide me with a remedy". Not sure what that means but I am just happy they have said they will have a look at it
Thought I'd add, they know I bought the phone second hand so I wasn't sure if they'd even look at it. Really impressed with the service even if they don't repair it.
I just hope they don't offer me a newer Note, I just want my phone fixed. I'd hate a phone without a removable battery.
Keep Us Updated (or me), every detail. I know that its like pulling teeth to get a repair person to divulge details.... Would love to have a newer Note or even replacement.
My MB died due to too many apps 400+ and running very hot for 1 year. So be warned do not run it HOT. Replaced with new MB costing £150 in UK.
unimatrix725 said:
Keep Us Updated (or me), every detail. I know that its like pulling teeth to get a repair person to divulge details.... Would love to have a newer Note or even replacement.
Click to expand...
Click to collapse
Samsung did agree to replace the motherboard, the only issue I had was I had purchased the note second hand and didn't have proof of purchase. I'd taken it into the Samsung kiosk and they determined it was a motherboard issue. It had actually turned off and would only boot into the Samsung recovery when I took it in.
About a week before this I had to call an ambulance urgently and the phone froze three times. I had to keep taking the battery out. I finally got through. I pointed out to Samsung that a family member could have died from this. That may have swayed them a little but again as I had purchased it second hand they would not touch it. The guy at the kiosk said it was because it could have been stolen, so yeh on top of me freaking out because I was trying to call an ambulance they then made me feel like I was a thief. No it was not stolen, in fact I also have a note 4 that I bought brand new but I gave my daughter that one when her Sony phone died.
I ended up buying a Note Edge second hand again as a new one was going to take up to November to get here (unless I paid a stupid amount of money for delivery and even then it could have taken 4 weeks). I'll end up buying a new motherboard if this one dies too, hell I may even just order one when I have the money so I have it spare.
BTW the Note Edge is way more awesome than the Note 4.
I now have a new battery cover, a fake Samsung battery cover case thing and a few screen protectors on the way, I don't think they are glass and the glass ones on eBay are a rip off. I'll be able to charge the phone on my Samsung note 3 dock and the spare battery at the same time. When I have some spare $ I'll grab another spare battery (I like to have 3 batteries in case one starts to swell and die).
I would have taken this further due to not being able to call the ambulance but our consumer laws say that you must have proof of purchase, besides I'm visiting the hospital every day working full time and trying to do the family house work & cooking so I don't have enough time. I'm also still really shaken up by what happened so it's probably better that I let it go.
Related
This morning I rinsed my z3 off in the kitchen sink, all the ports were closed and I only have ever used a magnetic charger so theres no way I damaged the rubber seals. After rinsing the phone off for about 15 seconds I dried it and tried to use it.
The screen comes on and all of the buttons (power, volume, camera) work but the touchscreen is completely unresponsive. I've rebooted it with power button + volume up and now it's sitting in a bag of rice while I'm typing this.
This is obviously especially frustrating given the fact that the phone is supposed to be WATERPROOF up to 5 feet of water and mine was only under the faucet for 15 seconds or so.
I have the extended warranty but I dont want to use the extended warranty on something that I feel isnt my fault when I might need it later if I drop it or if I damage it somehow. (the warranty can only be used once)
Also I've had a terrible experience with Sony customer service in the past so I'm really trying to avoid dealing with them at all costs. Unfortunately this might be my only option.
Has anyone else had a similar experience? did the rice work or did you have to send it back?
I've rinsed my phone off several times and never had a problem.
I've had mine underwater a few times and rinsed it in the sink lots of times with no ill effects. Is yours the T-Mobile version by any chance? I've read about quite a few problems with at least one batch of Z3s T-Mobile received.
torquelift said:
I've had mine underwater a few times and rinsed it in the sink lots of times with no ill effects. Is yours the T-Mobile version by any chance? I've read about quite a few problems with at least one batch of Z3s T-Mobile received.
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Click to collapse
No this is the unlocked variant bought straight off of the sony store. The fact that there is nothing else wrong with the screen makes me think it was just something wrong with the phone and i happened to rinse it off at the same time that it stopped working. I've never dropped this phone, I've only had it for a week and a half. It's gotta be from a bad batch.
I had one of my Z3s with massive light leak all along one side of the frame, looking closely you could see bits of glue in intervals. If yours has a similar issue, water may have entered.
abhinav.tella said:
I had one of my Z3s with massive light leak all along one side of the frame, looking closely you could see bits of glue in intervals. If yours has a similar issue, water may have entered.
Click to expand...
Click to collapse
Yeah I was thinking maybe there was some leak on the body or frame but It's weird that the picture is fine and it's only the touchscreen that's completely unresponsive. I would think if there was some water damage then the picture would be distorted or it wouldnt turn on properly. I'm on the phone with Sony right now, hopefully they decide that it was defective in the first place so I can dodge this ridiculous 15% restocking fee.
UPDATE**
After speaking with almost every compartmentalized department of Sony I was finally brought back to the sony store help line where the rep told me that I would be able to return the phone for a full refund. Now I'm deciding whether or not to buy another Z3. The phone was great when it worked but after mine broke down I found a lot of people online with problems like mine. This leads me to believe that this phone is very delicate and not at all as durable as I originally thought. I wish I could know if it was just a defective one out of the millions they will produce.
PS If you use your Sony warranty do not expect a replacement or loaner phone while you wait for your phone to get fixed. I ended up just buying a galaxy S4 from bestbuy to use until my new phone gets here. 14 day return policy!!
fujimori1780 said:
UPDATE**
After speaking with almost every compartmentalized department of Sony I was finally brought back to the sony store help line where the rep told me that I would be able to return the phone for a full refund. Now I'm deciding whether or not to buy another Z3. The phone was great when it worked but after mine broke down I found a lot of people online with problems like mine. This leads me to believe that this phone is very delicate and not at all as durable as I originally thought. I wish I could know if it was just a defective one out of the millions they will produce.
PS If you use your Sony warranty do not expect a replacement or loaner phone while you wait for your phone to get fixed. I ended up just buying a galaxy S4 from bestbuy to use until my new phone gets here. 14 day return policy!!
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Click to collapse
Darn. I was planning on getting the Z3 too next month as part of a contract with one of the carriers in Canada. Looks like a great phone in terms of battery life and performance.
Don't think I can/will wait until Q1/Q2 of 2015 for a new phone. I could, I just don't know if I would. :|
Info
fujimori1780 said:
UPDATE**
After speaking with almost every compartmentalized department of Sony I was finally brought back to the sony store help line where the rep told me that I would be able to return the phone for a full refund. Now I'm deciding whether or not to buy another Z3. The phone was great when it worked but after mine broke down I found a lot of people online with problems like mine. This leads me to believe that this phone is very delicate and not at all as durable as I originally thought. I wish I could know if it was just a defective one out of the millions they will produce.
PS If you use your Sony warranty do not expect a replacement or loaner phone while you wait for your phone to get fixed. I ended up just buying a galaxy S4 from bestbuy to use until my new phone gets here. 14 day return policy!!
Click to expand...
Click to collapse
thr can be faulty device for all brands
for example someone broke its Galaxy S4 just by putting it in pocket!
If you want real durable device the Xperia Z series is the best and the original Xperia Z was better than others
it had durable frame + light weight + beauty
:good:
Geeks Empire said:
thr can be faulty device for all brands
for example someone broke its Galaxy S4 just by putting it in pocket!
If you want real durable device the Xperia Z series is the best and the original Xperia Z was better than others
it had durable frame + light weight + beauty
:good:
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Click to collapse
Yeah i just ordered another z3 about 10 minutes ago haha i can't go back to a sub par battery now
Went to the aquarium yesterday and took some cool pics, unfortunately my touchscreen doesn't work now...
14 day wait time
xxquicksh0txx said:
Went to the aquarium yesterday and took some cool pics, unfortunately my touchscreen doesn't work now...
14 day wait time
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Click to collapse
I dont know if you have a backup plan in place while youre waiting but I strongly suggest going to bestbuy and buying a phone to use in the meantime since you can just take it back within 14 for a no questions asked return. It's basically a free phone rental service. :good:
fujimori1780 said:
I dont know if you have a backup plan in place while youre waiting but I strongly suggest going to bestbuy and buying a phone to use in the meantime since you can just take it back within 14 for a no questions asked return. It's basically a free phone rental service. :good:
Click to expand...
Click to collapse
Seems kinda lame to buy a phone from someone with the intent to return it like this.
helpmejeebus said:
Seems kinda lame to buy a phone from someone with the intent to return it like this.
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Click to collapse
I doubt BestBuy is going to feel the difference in their wallet. My other option is to buy a 25 dollar flip phone that I'll never use again or keep the 500+ dollar Galaxy S because it's the "right" thing to do. It would be one thing if the damage to my phone was my fault, but it's not and Sony isn't going to provide me a replacement. That is what I'd call "lame".
So I dropped my Z3 on some concrete last night....
Device works just fine but it's ugly. Will they accept the claim provided it's just cosmetic or should I lie and say it is done for? What pisses me off is not the money for the deductible... it's the countless hours I've spent customizing it.
So I'm going to file the insurance claim today. I would like to know the best way to backup my device so that I can restore as much onto the new one as possible. I had the dual backup installed but will never boot into it, maybe ill try to reinstall.
Then as far as the new device... what's the best way to root it? Should I take the update? I have blocked the sony updater on my existing one for fear of it breaking root.
Lastly will Assurant check to see if I rooted my old one? Should I unroot it prior to sending it back.
Thanks in advance for your advice. My big thing is I'm not sending this one in until I get an exact replacement and I can get that replacement rooted. If I can't do that I'll pay $200-300 to get it repaired.
I do not believe cosmetic issues are covered. Granted I did not have insurance (They backdated Jump for me after my 3 refurb so had insurance technically) when I did my exchanges with T-Mobile but they made it clear that cosmetic issues are not considered plus you technically physically damaged it and it was not a factory defect, Unless its affecting the usage of the phone they won't, unless I suppose any damage to the frame affected water proofing, you could make that case if true. In my case of severe light leak on a few of them I convinced them waterproofing was compromised (failed pressure test) so they agreed to replace.
Oh and by the way T-Mobile does not have any new Z3s nor any new ones coming in, you will get a refurb..... And boy does the repair center do a bad job, I had to send 4 refurbs in a row back recently because they had issues ranging from severe light bleed to missing paint patch in bezel which acts like an extra LED near lower speaker on 2 of them to a streak of hot/dead pixels on one....
So basically unless they can get you factory sealed one, you will have to test your luck with refurbs, though depending on how bad your damaged Z3 looks it may well be worth it lol.
abhinav.tella said:
I do not believe cosmetic issues are covered. Granted I did not have insurance (They backdated Jump for me after my 3 refurb so had insurance technically) when I did my exchanges with T-Mobile but they made it clear that cosmetic issues are not considered plus you technically physically damaged it and it was not a factory defect, Unless its affecting the usage of the phone they won't, unless I suppose any damage to the frame affected water proofing, you could make that case if true. In my case of severe light leak on a few of them I convinced them waterproofing was compromised (failed pressure test) so they agreed to replace.
Oh and by the way T-Mobile does not have any new Z3s nor any new ones coming in, you will get a refurb..... And boy does the repair center do a bad job, I had to send 4 refurbs in a row back recently because they had issues ranging from severe light bleed to missing paint patch in bezel which acts like an extra LED near lower speaker on 2 of them to a streak of hot/dead pixels on one....
So basically unless they can get you factory sealed one, you will have to test your luck with refurbs, though depending on how bad your damaged Z3 looks it may well be worth it lol.
Click to expand...
Click to collapse
Assurant always does refurbs, unless they don't have any they will give you a new one. It's at least a z3 they are sending, otherwise I'd tell to them to f*** off and I'd find a way to repair it.
I'm pissed that T-mobile doesn't carry anymore (some still available in stores). I think half the reason they don't sell is the salespeople at the mobile carriers and best buy are always pushing garbage samsung devices. If you go to Europe you can find accessories for any sony phone in any electronics store or airport shop. My friends in Canada say one in four in their group of friends have an Xperia. I have only seen one other out in the real world... and the individual was from Hong Kong.
I would rather purchase direct from Sony, but T-mobiles coverage is still spotty and I depend on wifi calling in some places I visit regularly.
Guy at T-Mobile said cosmetic is covered. The way I see it they'd probably prefer I pay $175 and get a device that's working just fine. I said the screen was cracked... but technically it's the glass on the back.
It's not T-Mobile's fault, they still sell the Z/Z1, reason they stopped sale of the Z3 is due to quality control issues and numerous returns. A rep told me that after I said I want a new one not any more defective refurbs. As I said I am on my 8th lol plus the 4-5 more (new) TMO store itself went through to get me my 4th so make it 10-12 total TMO sent back to Sony just for me...
Don't get me wrong I love the phone but needing that many returns is just ridiculous.....
The international version seems to have much better consistency in production and quality.
However honestly I'm glad I bought directly from T-Mobile they gave me immediate replacements for my first 4 (in Oct-Nov) which were new and 1 day shipping for the last 4 which were refurbs (recently). Sony support asked me to do a software reinstall to get rid of light leak from frame/glass where glue was clearly missing, facepalm. After that they said 3 week minimum turn around time for replacements. TMO reps seemed more knowledgeable.... They even offered to cancel my monthly phone cost and refeund tax if it happened again....
Well anyway, I hope you get a good replacement. Another idea is in the event you get a bad refurb, try to go through Sony and make them give you the international version instead.
abhinav.tella said:
It's not T-Mobile's fault, they still sell the Z/Z1, reason they stopped sale of the Z3 is due to quality control issues and numerous returns. A rep told me that after I said I want a new one not any more defective refurbs. As I said I am on my 8th lol plus the 4-5 more (new) TMO store itself went through to get me my 4th so make it 10-12 total TMO sent back to Sony just for me...
Don't get me wrong I love the phone but needing that many returns is just ridiculous.....
The international version seems to have much better consistency in production and quality.
However honestly I'm glad I bought directly from T-Mobile they gave me immediate replacements for my first 4 (in Oct-Nov) which were new and 1 day shipping for the last 4 which were refurbs (recently). Sony support asked me to do a software reinstall to get rid of light leak from frame/glass where glue was clearly missing, facepalm. After that they said 3 week minimum turn around time for replacements. TMO reps seemed more knowledgeable.... They even offered to cancel my monthly phone cost and refeund tax if it happened again....
Well anyway, I hope you get a good replacement.
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Click to collapse
As much as I liked the more squarish design of my z1s (though hated the silver accents)... my z3 seemed to be a much more quality device. Scared to try out this refurbed one. I'm charging it up and waiting until I find out the best means for rooting it. Hoping it's not a piece of crap. I remember a friend dropped my z1s, the replacement models vibrator would stop working.
Personally what upsets me most is the bootloaders that can't be unlocked and frustration with rooting. It's so easy on the international versions. And frankly while wifi calling is a nice feature it's a total load that I can't use it on any device and even more upsetting that it isn't compatible with third party messaging apps. I can't get mms to download over wifi calling with anything but that hideous bare bones stock messaging app.
"The international version seems to have much better consistency in production and quality." That right there says it all. If the international version is compatible on your service, why create a dumbed down version?
Regardless it's good to speak to someone that has experience with this, albeit unfortunate experiences. Good luck.
Make sure to check it at night, and look for light bleed and also any LED like effect from missing paint on front glass (That I believe is due to a tool mark), saw this on 3 refurbs.
As I said earlier if it does have issues try the cross model exchange with Sony. I see no alternative devices lol, the Z3 is still the most well rounded device even with the new guys in town.
This has been an absolute nightmare for me, I just want my recalled one replaced.
The way I see it, sprint should replace my Note 7 (blue LED, first model).
Because a 2nd recall hasn't even happened. Plus, I know for a fact from hearing anecdotes from people with Customer Care and here on XDA that some store have extra Note 7's because people opted to get their replacements sent in the mail instead.
As of today are sprint stores absolutely refusing to replace anything?
This doesn't make sense, until a 2nd recall happens, shouldn't customers get to decide for themselves whether they want to tough it out? I realize the 2nd recall may happen tomorrow or even the next day, but it hasn't happened YET.
If anyone got theirs replaced yesterday or even today, can you give some feedback on the where and how? Corporate Store maybe?
Thanks in advance,
TechShui
https://twitter.com/sprintnews/status/785649415100960768
being that the carriers are demanding it be returned, CPSA is demanding they be returned and Samsungs own website is saying the only option is to return for another device, you probably have 0 chance of getting one.
I ran into the same problem with the original batch. Ordered for pickup the day before the recall, showed up and the sprint dude had left without calling me, couldn't even cancel the order and go elsewhere as he had to cancel it. After leaving pissed off, recall happened and they wouldn't give it to me, even though per their systems I already paid for the phone and it was mine. So order was cancelled and I had to wait. If they wouldn't let me have the phone that was technically mine after even talking with sprint corporate, no way are they going to exchange one now.
* *When Samsung says it's putting an end to the Galaxy Note 7 for good, it's not making any exceptions; the company has*confirmed to*Motherboard*that there are no plans to repair or refurbish a single recalled device. Every Note 7 that Samsung receives back will be scrapped.*“We have a process in place to safely dispose of the phones,” a spokesperson said.
Earlier today, Samsung*adjusted its third quarter profit estimates*to account for over $2 billion in losses — a direct result of the Note 7 recall saga. But as*Motherboard's*story explains, the environment will almost certainly pay a more significant cost. Samsung manufactured over 2 million Note 7s, and inefficient smartphone recycling practices make the difficult-to-mine rare earth elements and other components irrecoverable.*“These are all very expensive in terms of the environmental impact, but also in the lives they impact to mine them," iFixit CEO*Kyle Wiens told*Motherboard.
Samsung hasn't expanded on exactly what its disposal process for the Note 7 entails, but environment-minded organizations like Greenpeace might urge the company to be transparent about the way it disposes of so many smartphones over the coming weeks and months. The company issues a sustainability report, but hasn't yet factored the Note 7 recall into those figures. Note 7 customers are receiving*fireproof return boxes*for safe transport of recalled (and potentially hazardous) units back to the company; the boxes can only be shipped via ground courier services and are forbidden from being transported by aircraft.
You won't see a second recall as it just being called an expansion.
http://www.samsung.com/us/note7recall/
I get it sucks, but its not that bad for you... its a nightmare for samsung and the people that have had their phones explode.
Sent from my SM-N930P using Tapatalk
TechShui said:
This has been an absolute nightmare for me, I just want my recalled one replaced.
The way I see it, sprint should replace my Note 7 (blue LED, first model).
Because a 2nd recall hasn't even happened. Plus, I know for a fact from hearing anecdotes from people with Customer Care and here on XDA that some store have extra Note 7's because people opted to get their replacements sent in the mail instead.
As of today are sprint stores absolutely refusing to replace anything?
This doesn't make sense, until a 2nd recall happens, shouldn't customers get to decide for themselves whether they want to tough it out? I realize the 2nd recall may happen tomorrow or even the next day, but it hasn't happened YET.
If anyone got theirs replaced yesterday or even today, can you give some feedback on the where and how? Corporate Store maybe?
Thanks in advance,
TechShui
Click to expand...
Click to collapse
Tuffing it out is not even worth the remote risk. Furthermore sprint nor Samsung wants to risk liability. I wouldn't be surprised if Samsung or sprint eventually sends a self executing software update to disable the phone completely
I don't think they will take it that far, several people I know are still using theirs without issues.
How/when did this phone become a guaranteed fire hazard? If 30 blow up out of 14+ million devices?
If they were going to push an OTA killer wouldn't they have done so by now? I have however, given up hope of ever getting a replacement. I'm hoping if I wait maybe Sprint will offer a better phone than the S7 edge.
Has anyone been given the option of another, non-samsung phone as a replacement yet?
https://arstechnica.com/tech-policy...ets-lg-over-legendary-g4-v10-bootloop-issues/
About freaking time!
I will never buy buy another LG device again, every LG device I have owned has had at least 2 to 3 fatal flaws.
On the case of LGV10 I have experienced: Overheating, Failed Finger Print Readers, Image Retention/Burn in and finally the dreaded boot loop of death that is very real and common to ALL LGV10's and going back as far the G4.
I guess I was one of the lucky ones. Haven't had many of those issues. Only the image retention but since I started using the Blue Filter app, no more image retention. Been using this phone for almost a year and a half now. Did switch to the Note 4 briefly but came back to this phone. Love the fingerprint scanner, no issues with it, even with using Zerolemon battery & case. Also the always on 2nd screen is so useful.
Sent from my LG-H901 using Tapatalk
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
Airtioteclint said:
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
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Click to collapse
my v10 is finally exhibiting signs of oncoming failure. It's randomly freezing now, and it's not a software issue since it still happens if I go back to totally stock with no root or extra apps installed.
I am on my third V10, the first two were victims of said bootloop issue
I have mine for a year now, without any problems...
I'm on my second V10 first had endless bootloop and this one has screen burn in.
Bought mine on launch (2015-10-31) finally bootlooped this past Tuesday and of course it happens 3 months after the warranty extension that others have reported. I didn't even hear about the warranty extension until it was already too late otherwise I would have had it looked at because of screen image retention/ghosting. Requested an RMA# so I'll see what happens after they get it.
Anyone know if they'll even care it was rooted when it died? Will they try to claim I broke it?
UPDATE: While trying to recover my data the phone stopped charging so it was completely dead when they got it. LG repaired my phone for free, not counting shipping, their turnaround was 2 days.
On my third, got my replacement and then got home and it was ****ing up already. Had another one sent out 3 hours later. This one is already ****ing up as well. It also has some ****ing malware that came with it that I cant get rid of no matter how many times I reset it back to factory. I was looking at getting the V20, but at this point I am probably going to go with an Asus Zenfone 3 Deluxe next.
Airtioteclint said:
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
Click to expand...
Click to collapse
No there not actually there simply replacing them (with other faulty unit) within their un-publicissd 18 Month from manufacturing date as opposed to only modern there one year from. Purchase Date so they have done exstreamly. Little and depending on what country we are talking about the likly broke some laws by continuing to sell the devices after they new thew were found. Faulty (witch we k ow as they admitted it) sound alot like a car dealer taking the bulb put out the cheack engine light before you bought it, I assume it this happened to you would see it as the rest of us see this
I got a refurbished one from eBay about 6 mos ago. Never had the bootloop issue but getting the image burned screen sometimes and it overheats and is very slow from time to time at that time I just reboot it. Other than that everything else is alright.
Jessooca said:
Reading this was pretty interesting. Literally if you look at one reply to the next it's "no issues here" then "mine sucks like a girl named Hoover!" talk about hit or miss.
Would you or would you not buy this phone again for say $200 if you had to have a 5.5" screen or larger like this one??
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In my case I was looking for 64 GB or more internal + SD + removable battery, there aren't many phones with that combo left so yeah I'd easily buy it again at that price especially if it's New. It's still a nice phone and supposedly will get N. If not for the bootloop issue I could see this phone being viable for another 3 years barring some major tech change.
I saw someone on reddit mention they purchased their V10 using a credit card (Amex) that offers extended warranty coverage and they were able to make a claim without having to send in their - I presume dead - phone. So I'd highly recommend buying with a CC that offers extended warranty, if you are buying one, that way you have some peace of mind if you find yourself with a dead phone and LG has stopped free repairs.
My third V10 bootlooped again over the weekend. I was scrolling through Facebook and the phone froze. I pulled the battery and it just rebooted over and over... I went to my local T-Mobile store and the rep said that I was the third person to come in there within the past few days with the same issue. The rep also said that my phone was no longer under warranty and made a phone call to tech support to see what they could do. They agreed to a warranty replacement since I had this problem so many times before. I told the rep that I didn't want another LG V10 or any LG for that matter, however, in order to Jump I had to turn in a working phone. The rep told me they would file the warranty claim and as soon as the phone arrived in the store, they would let me immediately turn it in and upgrade. I was holding out until the fall to see if the Note 8 would get released but seeing as how I can no longer wait, I think I'm getting a S8+.
Jessooca said:
Reading this was pretty interesting. Literally if you look at one reply to the next it's "no issues here" then "mine sucks like a girl named Hoover!" talk about hit or miss.
Would you or would you not buy this phone again for say $200 if you had to have a 5.5" screen or larger like this one??
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Paid 129 for my phone it has an image retention issue but. Seeing as I get a he'll of a lot of hardware for 129 I would not mind again and again
I just had to send my phone in to LG and get the motherboard replaced. It cost me nothing, had the phone at least a year and a half at that point. Called up LG and talked to a rep and said it started randomly rebooting and then wouldn't turn on, he knew exactly what I was talking about and knew of the issues with the G4 and V10. Followed a few steps online through their webpage and had no issues. Only downside is that it came back with Nougat on it, so no root or exposed yet.
Today about 2 hours after waking up, I unlocked my phone and noticed that a dime size dead-zone at the bottom left of the phone. My phone has been in a case and a glass screen protector since taking it out of the box and I have never (knock on wood) dropped it whatsoever. If I took it out of the case and screen protector you would think it is a brand new phone never used. So now I have this dead zone that will not recover regardless of countless remedies, so I contact Google support as I am a member of Google one because I pay for the 100 gigabyte cloud storage. I sent the representative Hey picture of the dead zone and to my surprise he told me he told me " do not worry about this at all, I will start an RMA for you immediately". I was extremely pleased with how this was handled, an hour after talking with him, my entire screen died. I no longer can use my phone at all. Thank god it will be here in two days!
So you'll only have to slum it with an old device for a day or two, sweet!
Never had a problem with Google RMA process, always the reason I buy direct, piece of mind
In the UK - Google do a great job with their phones too for RMA. They sort you out relatively well
Even if you didnt buy direct
Update:
Got the new device yesterday, apparently they are refurbished and I noticed a nice big strand of white lint in-between the camera glass right on top of the main shooter. Obviously got in there when Google did whatever they do to refurbish phones.
Contacted them and so far they are refusing to swap this one out. I understand it's a little nit picky but I paid $900 for a brand new phone, it had a defect and the replacement now has a defect. That aside, it's absolutely killing my OCD. Could you imagine having to look at that stupid little piece of lint for years to come? If they ultimately stick with not doing an RMA on this I'm either selling and going for a OnePlus 8 pro or possibly even attempting to remove the camera glass square to get that little fu**** out.
1dopewrx05 said:
Update:
Got the new device yesterday, apparently they are refurbished and I noticed a nice big strand of white lint in-between the camera glass right on top of the main shooter. Obviously got in there when Google did whatever they do to refurbish phones.
Contacted them and so far they are refusing to swap this one out. I understand it's a little nit picky but I paid $900 for a brand new phone, it had a defect and the replacement now has a defect. That aside, it's absolutely killing my OCD. Could you imagine having to look at that stupid little piece of lint for years to come? If they ultimately stick with not doing an RMA on this I'm either selling and going for a OnePlus 8 pro or possibly even attempting to remove the camera glass square to get that little fu**** out.
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Edit: I did buy direct btw, always have and always will.
1dopewrx05 said:
Edit: I did buy direct btw, always have and always will.
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Just call them back and do a second warranty, let them know your experiencing new problems, or tell them you want to do a buyer's remorse return & they'll do it. I did a buyers remorse after I bought the my pixel 3 xl twice last year, once at 2 months & the other at 4 months, (That's where they give your your money back).. I called them for a day over & over but they did what I wanted. don't let Google tell you what's gonna happen you tell them