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My touch pro 2 has been bricked

I posted this in another thread as it was similar (though for tmobile), but I believe I haven't gotten any answers there I was hoping to try here:
I was installing winmo msn messenger. It installed fine and reset my tp2 fine. It goes thru the tp2 splash screen, the verizon splash screen and the winmo splash screen. Then it shows owner information and this is where it gets screwed up. Owner info will stay up forever if I dont touch the screen. After touching the screen the only thing left will be the top bar and the rest of the screen stays black. The only things on the top bar are the signal icon (which always has an x), the wifi icon (which seems to be connected fine lol) and either owner info will still be in the upper left or the start menu will be there. Hitting the screen only causes my tp2 to beep.
Nothing I know how to do (which is basically just hard and soft resetting it) works. Verizon can't fix it (didnt think they would be able to) and I can find no drivers (possibly cause I'm still a noob with winmo) to resolve my issue. I'm not even sure how I'd get them on as it wont even sync up to my computer and my computer cannot find its hd. If I could get a rom for the verizon one I think I can figure it out from there with no issues...but htc website sends me to verizon website for support and vice versa. The htc wiki is the closest I've gotten to an answer...but no rom to download. The only OEM roms I can find anywhere aren't for this phone, unless one of those will work? You guys are the experts.
Does anyone know what I can try? Verizon wants me to return it but cannot tell me when I'll get my new one as they are out of stock...again. Please help lol! Thanks for any and all help because I NEED a phone and can't wait around for them to decide to include them in the next shipment, nor would I appreciate being given some other type of phone in the mean time simply because I paid for the tp2, if I had wanted another phone I would have bought it instead.

if you do just a litle searching over at ppcgeeks, there's info about shipped roms and where to get them. (not sure if its kosher to post a direct link to it or not, given that these are shipped roms). hopefully that will help, otherwise, dunno what to tell ya.

First off, I can tell you that installing MSN Messenger would NOT brick your TP2. There are other problems with the phone, most likely a bad mfr rom. If you performed a hard reset (You did didnt you?) it would reload the factory rom.. so if your phone is still bricked, your factory rom is hosed, or your phones hardware is hosed. Installing MSN Messenger would not do this by itself.
Learning from trial and error is a tough road. Return the phone for a new one while you still have the option. You got a get out of jail free card, now is the time to use it.

twostep said:
if you do just a litle searching over at ppcgeeks, there's info about shipped roms and where to get them. (not sure if its kosher to post a direct link to it or not, given that these are shipped roms). hopefully that will help, otherwise, dunno what to tell ya.
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Click to collapse
I checked over there, but if you're saying it's there then it's obvious I need to check again. Also seeing as you've suggested this I'm guessing:
bipolarmadman said:
I'm not even sure how I'd get them on as it wont even sync up to my computer and my computer cannot find its hd.
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Click to collapse
Isn't as big of an issue as I thought it was? And if it isn't...how do I get around this?
DragonNote said:
First off, I can tell you that installing MSN Messenger would NOT brick your TP2. There are other problems with the phone, most likely a bad mfr rom.
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Click to collapse
I'm not entirely sure what you mean by mfr (I'll hit up google after this) but I can tell you only what I know. My phone worked fine for 3 days. Once I got it set up like I wanted and was ready to start installing other crap I did so, I started with MSN.
DragonNote said:
If you performed a hard reset (You did didnt you?) it would reload the factory rom.. so if your phone is still bricked, your factory rom is hosed, or your phones hardware is hosed. Installing MSN Messenger would not do this by itself.
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bipolarmadman said:
Nothing I know how to do (which is basically just hard and soft resetting it)
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Click to collapse
Yup got the hard reset in there, it just didnt do anything. However, one thing I did not was that there were numerous postings with different ways to hard reset the device. The only one I could get to do anything at all was pressing volumn down + reset while the phone was off but it stayed at the tri color screen without much else going on...so I coulda just done the wrong one or did it wrong all together. If I did please point me in the right direction.
Like I said before I can't say if it was screwed from the time I first turned it on as this is my first smartphone and first experience with tf3d (I've had many pda's though) but it had been soft reset multiple times prior, along with a couple of hard resets, and had no issue bouncing back from those. Reset after MSN install...hosed. Not that I'm saying your wrong, you guys are the experts here, but from what I've experienced regardless of what caused it msn will certainly not be going on my next smart phone. I'll opt for one of the all in one apps like I was going to before I decided to go with a name I trusted.
DragonNote said:
Return the phone for a new one while you still have the option. You got a get out of jail free card, now is the time to use it.
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Got no choice about this. The only issue I have with this is the fact that they can't tell me when I'll get my new phone. Plus I have only 1 of 2 choices:
1. Mail my phone back and get a refurbished one in return....uhm...no
2. Take my phone back to the verizon store I got it at, get my refund, and hope to god that I can get another one the next time they get it in stock.
I'm not trying to ***** and complain...just trying to find a way to fix it without a)paying 300 for a refurbished phone, or b)going an unknown amount of time without my phone.

does your start menu drop down when you hit it? When i go to settings/today/items and uncheck the TouchFLO 3d my screen is just as you describe. Its pure black with the top bar available. Did you check to see if the touchflo 3d is turned on?

bipolarmadman said:
Yup got the hard reset in there, it just didnt do anything. However, one thing I did not was that there were numerous postings with different ways to hard reset the device. The only one I could get to do anything at all was pressing volumn down + reset while the phone was off but it stayed at the tri color screen without much else going on...so I coulda just done the wrong one or did it wrong all together. If I did please point me in the right direction.
.
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Click to collapse
You went into boot loader mode. I did a hard reset on my sprint version but I dont remember how technical support told me. I think it was power off the phone. push and hold 'up' volume key, then hit and hold the reset switch till the phone boots. This will start off looking like a normal soft reset, but it will take much longer, your phone will be erased of all info you put in and it will do an instalation of software and reboot right before touchflo starts . I dont think you will ever get a tri-color screen (i could be wrong), which is what you get when the phone is expecting a rom flash from a computer. the whole process probably takes like five minutes, and theres a spot right after it starts it looks like your phone is doing nothing (Leave it be!). I've been messing with a lot of phones recently, and i dont remember if you got to hold the up key and reset button till you get a hard reset warning or not. (it might tell you all your data will be erased, and whether or not to continue)
edit:
just did a quick google and confirmed it on my sprint touch pro2. push and hold 'send' and 'end' key. Using your teeth, push and hold the 'reset' button with the stylus. finaly, push the power button. (all three need to be pressed down when you hit the power). the tri color screen flashes, then a white screen warns of the reset and says push 'up' volume key to continue, any other key to cancel. Hope this helps.

When you did the hard reset, did you get a warning that all data was going to be erased and where you asked to enter something to confirm? If you didn't, then you have not done a hard reset.
I had to try several times to get mine to hard reset. Even though I hit the proper keys, the phone would just soft reset, not hard reset. I can see how you can easily be fooled thinking you did a hard reset if you don't know what to look for.
I think there are different key presses for Verizon vs Sprint. Make sure you're using the right one.
BTW, "mfr" = manufacturer . . . i.e. HTC

SecretAgentMan said:
When you did the hard reset, did you get a warning that all data was going to be erased and where you asked to enter something to confirm? If you didn't, then you have not done a hard reset.
I had to try several times to get mine to hard reset. Even though I hit the proper keys, the phone would just soft reset, not hard reset. I can see how you can easily be fooled thinking you did a hard reset if you don't know what to look for.
I think there are different key presses for Verizon vs Sprint. Make sure you're using the right one.
BTW, "mfr" = manufacturer . . . i.e. HTC
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Confirmed. The Verizon HTC TP2 Hard Reset is the same as T-Mobile but is different from Sprint.
With POWER OFF, hold Volume Down while pressing SEND (green) and END (red). It takes about 4 seconds to take. WARNING: THIS IS A HARD RESET, BACK UP YOUR CONTACT LISTS AND DATA. EVERYTHING BUT YOUR OEM INSTALL WILL BE WIPED.
Go here for more info:
http://www.htc.com/us/faqs.aspx?p_id=287&cat=90&id=106176

I actually ended up calling HTC about 6hrs ago (5 pm est) and they did confirm what i had already started thinking. Verizon tech support has no idea what the hell they are talking about when it comes to this phone.
@spunks74 you're absolutely right, this is just what htc said and is where I finally figured out....verizon needs to get this phone in their techs hands instead of giving them pictures and text.
@DragonNote this is exactly what htc told me after they told me verizon didnt know how to hard reset. thanks for the info, even if i called htc before checking here. thank god im obsessive about backups or I would have been screwed because once this happened....nope no way to do anything at all. Also, for other forum members that may not know, the link you provided (for t-mobile) is completely different than the link for the hard reset for verizon:
http://www.htc.com/us/faqs.aspx?p_id=294&cat=0&id=110490&f=t
which is why i was at such a loss during this issue...I couldn't get that far lol. I read sooo many different ways to hard reset the phone but none worked. obvviously i never checked to seei f the different providers would hard reset different ways. i just assumed they would all reset the same way (i guess this time assuming only made an ass out of me) so i found myself looking at ways to reset the touch pro 2 and ways to reset the rhocium, which is where all the different variations can be found.
@mjcole2003 Without touch flo i recognize the gui right away, and the first time it happened i did think i had just jacked up the flashy gui, but while it was the bare winmo gui there was nothing I could do. any screen touch, any keypress all ended with the same outcome I'd touch/press and the device would only *beep*

bipolarmadman said:
I actually ended up calling HTC about 6hrs ago (5 pm est) and they did confirm what i had already started thinking. Verizon tech support has no idea what the hell they are talking about when it comes to this phone.
@spunks74 you're absolutely right, this is just what htc said and is where I finally figured out....verizon needs to get this phone in their techs hands instead of giving them pictures and text.
@DragonNote this is exactly what htc told me after they told me verizon didnt know how to hard reset. thanks for the info, even if i called htc before checking here. thank god im obsessive about backups or I would have been screwed because once this happened....nope no way to do anything at all. Also, for other forum members that may not know, the link you provided (for t-mobile) is completely different than the link for the hard reset for verizon:
http://www.htc.com/us/faqs.aspx?p_id=294&cat=0&id=110490&f=t
which is why i was at such a loss during this issue...I couldn't get that far lol. I read sooo many different ways to hard reset the phone but none worked. obvviously i never checked to seei f the different providers would hard reset different ways. i just assumed they would all reset the same way (i guess this time assuming only made an ass out of me) so i found myself looking at ways to reset the touch pro 2 and ways to reset the rhocium, which is where all the different variations can be found.
@mjcole2003 Without touch flo i recognize the gui right away, and the first time it happened i did think i had just jacked up the flashy gui, but while it was the bare winmo gui there was nothing I could do. any screen touch, any keypress all ended with the same outcome I'd touch/press and the device would only *beep*
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Click to collapse
copy that. my condolences for your loss. I would have them replace it immediately. Too much BS for a new ppc. Only makes you wonder what else is wrong with it.

Why don't you do a hard reset via Clear Storage in settings? This surely seems like something that can be fixed with a hard reset.

isdnmatt said:
Why don't you do a hard reset via Clear Storage in settings? This surely seems like something that can be fixed with a hard reset.
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Click to collapse
Because as the OP said he cant do anything inside the GUI. IE hard reset is only option.

My mistake

Edit: nvrmind, problem solved.

HTC Touch Pro 2 Brick

Dear Folks at XDA,
I would like to ask for you help with my HTC Touch Pro 2. I recently tried to update it to the new AthineOS CHome TF3D WM6.5 Manila ROM v 1.0 and unfortunately I failed.
The problem is that my phone now freezes at the black startup screen with the Touch Pro 2 logo and the red codes at the bottom.
I've flashed the ROM several times before and never got this issue.
Due to the fact that the phone doesn't finish the boot-up and I thus I can't get ActiveSync I'm afraid I messed up my phone for ever.
Please someone tell me I got a way out of this, I'd appreciate it very much.
Greetz,
SjonSjon

umm.... I don't think you can change the firmware just yet on the CDMA version of the phone... if you used a HardSPL that's available in the Rhodium forums then you probably used a GSM specific ROM on your CDMA phone... not sure what to tell you other than making sure you read the CDMA forum before trying something so risky. Best solution, unless someone knows how fix your phone in it's current state, is to toss it under your car and run it over and try to cash in on the insurance.

Problem solved!
Hey guys,
I got my HTC Touch Pro 2 functioning again. Thought I'd post the solution for other people who might encounter the same issue. I don't exactly know what the problem was. I'm assuming a non-compatible ROM or something, but after opening 30 tabs in my browser and reading my eyes out I found that if you put your phone into bootloader mode and connect it through usb to your computer you can flash the ROM without using activesync.
So I turned my phone off, pressed the power and Volume Down button simultaneously and then used the Stock ROM upgrade software from HTC to restore my phone
This solution beats the hell outta "run it over and try to cash in on the insurance" if I say so myself!
Greetz,
SjonSjon

I am glad you have recovered the beautiful device; and thanks for sharing a working solution.

sjonsjon said:
Hey guys,
I got my HTC Touch Pro 2 functioning again. Thought I'd post the solution for other people who might encounter the same issue. I don't exactly know what the problem was. I'm assuming a non-compatible ROM or something, but after opening 30 tabs in my browser and reading my eyes out I found that if you put your phone into bootloader mode and connect it through usb to your computer you can flash the ROM without using activesync.
So I turned my phone off, pressed the power and Volume Down button simultaneously and then used the Stock ROM upgrade software from HTC to restore my phone
This solution beats the hell outta "run it over and try to cash in on the insurance" if I say so myself!
Greetz,
SjonSjon
Click to expand...
Click to collapse
Good job!

big thanks for solution.

You just saved my life!!!

Don't get our hopes up! This is the wrong forum. CDMA TP2s can't be flashed at all yet.

This was a life saver post so a quick bump for anyone that needs it.
I unlocked my CDMA phone, installed a few roms -- decided to go back to my stock rom default (which was Telus) -- reinstalled and bam -- bricked.

Well, technically it's not a brick if you can get back into the bootloader to reflash. So no worries everyone. If everyone reads instructions well enough we should hopefully see zero "real" bricks. Or at most, just enough to only build bbq pit rather than a house.

I think my phone is truly bricked
I was unlocking my phone (the HTC Touch Pro 2 <Verizon>) and I was using a Diamond unlocker (I thought it would be fine), but during the process there was a connection error and now my phone seems to be bricked. I can't get it to even turn on, get to a bootloader screen, or anything even remotely close.
The one odd thing that it does though, is when I connect it to my computer, it pops up and my computer recognizes there is a device there. In my Device Manager there is an unknown device called: Qualcomm CDMA Technologies MSM. I have tried every combination of two buttons, including holding down the reset button with all of them, but nothing gets me anywhere.
If anyone could help, I would really appreciate it. Let me know if you need any more information.

my cdma is rebooting endlessley i reflashed stock rom and evorything. it seriously dosnt want to work. its most sadness... i am cashing in on the insurence. but they are going to send me a refurb..
spend 600$ on a phone got inurnce i hope the used one dosnt fail me.

Esazi said:
I was unlocking my phone (the HTC Touch Pro 2 <Verizon>) and I was using a Diamond unlocker (I thought it would be fine), but during the process there was a connection error and now my phone seems to be bricked. I can't get it to even turn on, get to a bootloader screen, or anything even remotely close.
The one odd thing that it does though, is when I connect it to my computer, it pops up and my computer recognizes there is a device there. In my Device Manager there is an unknown device called: Qualcomm CDMA Technologies MSM. I have tried every combination of two buttons, including holding down the reset button with all of them, but nothing gets me anywhere.
If anyone could help, I would really appreciate it. Let me know if you need any more information.
Click to expand...
Click to collapse
I did the same exact thing to mt TP2. Same outcome.

We have to learn somehow....
That stinks man. If you did, then your phone is truly bricked. You are going to have to get a replacement or switch to another phone because there is nothing you can do to get it going again. I tried everything possible and eventually just ordered a replacement. I have it now and it's working beautifully, but needless to say I am a little scared away from any more unlocking or flashing for a while.

If you read carefully you dont have to be scared of flashing
I was a noob some time ago but before doing anything I took care of reading and understanding before doing nothing.
lesson learned
By now I have flashed more than 60 times on 3 diferent HTC devices and all were a succes
Hope you get your TP2 working again!

I hope I can get there
Someday I hope to be a flashing expert, but until then I will take it slow and read carefully. Thanks for your encouragement. When I actually get money to pay for the unlock for my TP2, I will let you know how flashing goes.

How do you keep the phone in bootloader? Mine goes right to the press volume instuction screen. Other than that I'm stuck on the black name screen,also my usb will not register in device manager. This was my first try at flashing.

gadgetgirl28 said:
You just saved my life!!!
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Click to collapse
Holy hell, you're not lying. Thanks for coming back to post your solution!
This post saved me at least a few hours of frustration and ever worsening decision making.

So it's totally true???
this situation hasn't solution;
I was unlocking my phone (the HTC Touch Pro 2 <SPRINT>) and I was using a Diamond unlocker (I thought it would be fine), but during the process there was a connection error and now my phone seems to be bricked. I can't get it to even turn on, get to a bootloader screen, or anything even remotely close.
The one odd thing that it does though, is when I connect it to my computer, it pops up and my computer recognizes there is a device there. In my Device Manager there is an unknown device called: Qualcomm CDMA Technologies MSM. I have tried every combination of two buttons, including holding down the reset button with all of them, but nothing gets me anywhere.
If anyone could help, AND PLEASE somebody tell me , that it can be save it
;9

please help
i have the same problem. is there a way to save my phone?

[Q] Error during boot-up after firmware upgrade: "No certificate to inject".

[Q] Error during boot-up after firmware upgrade: "No certificate to inject".
I updated my firmware to V10.4.2.17 WW manually. My tablet is not rooted or unlocked. The first thing I noticed was that my Transformer 300T now gives some sort of error message in the upper left corner (below the power button) during boot-up, the message is "No certificate to inject". It happens at every boot-up and doesn't seem to give any problems, but I'm curious if other people get it. Also I'm curious what it means exactly.
Any ideas?

Same issue here. I also cannot unlock bootloader or update vía OTA.

Help me too No certificate to inject, a new tablet

Same here, thanks for helping...
Same here:
I waited 2 weeks to see if I was getting it via OTA, ...but nothing, ...not even when manually asking for it via Settings -> Firmware update.
So I decided to go the manual way via the Micro SD card; all went fine BUT, now I have for 5 seconds, every time I boot, the same message:
No certificate to inject
Why ?
Thanks for your help !

Id like to add that I have the same issue with my new tf300t. Only did an update because I wanted to have the latest firmware but I kinda regret it. Has anyone found a solution?
Sent from my Samsung Epig 4G using Tapatalk Pro

Same problem
I have the US version and mine is brand new. The firmware update which was pushed to my tab VIA OTA has rendered it completely useless. I get the error, " no certificate to inject" and it does nothing but crash. If it goes to sleep or if I hit the power button to turn the screen off it will not wake up and I have to long press the power button to reboot. I can't even use it, it's basically a paper weight now. Does anyone have a clue how I can fix this? Should I try to flash the old firmware? If so can someone point me to a link on how to go about it.
I called Asus and they did not want to walk me through flashing firmware. They want to set up an RMA.
I've tried a cold boot, factory reset and data wipe.

guyute said:
I have the US version and mine is brand new. The firmware update which was pushed to my tab VIA OTA has rendered it completely useless. I get the error, " no certificate to inject" and it does nothing but crash. If it goes to sleep or if I hit the power button to turn the screen off it will not wake up and I have to long press the power button to reboot. I can't even use it, it's basically a paper weight now. Does anyone have a clue how I can fix this? Should I try to flash the old firmware? If so can someone point me to a link on how to go about it.
I called Asus and they did not want to walk me through flashing firmware. They want to set up an RMA.
I've tried a cold boot, factory reset and data wipe.
Click to expand...
Click to collapse
Wow that really sucks. If its a paper weight and they offered to do an RMA why wouldnt you? Im still waiting on ASUS to reply to my email! lol. Look it's brand new and its basically a brick. Unless they can give you a solution thats easy i would just go through the return process.
edit: they emailed back saying that doesnt sound right and to do a factory reset. While i knew that wouldnt fix it i did it anyhow since i didn't have much data to lose. Long story short they want to RMA mine as well. Ugh.

RMA
So yep I sent it in for RMA, Very disappointing that and update did this to my brand new tab.

guyute said:
So yep I sent it in for RMA, Very disappointing that and update did this to my brand new tab.
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Click to collapse
same here, dont feel so bad. It sucks.

So I got it back today from RMA and guess what? On the very first start up it still says no certificate to inject. Unreal, why didn't they correct this? It seems like the only thing they did was flash the old firmware back. Now my tablet is asking me to update and I don't want to because the last time it turned it into a pile of crap.

guyute said:
So I got it back today from RMA and guess what? On the very first start up it still says no certificate to inject. Unreal, why didn't they correct this? It seems like the only thing they did was flash the old firmware back. Now my tablet is asking me to update and I don't want to because the last time it turned it into a pile of crap.
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Click to collapse
Jesus. Mine is sitting at my house right now as it was delivered from Fed ex today and i am worried it will be the same ridiculousness. ugh.

nyr35blue said:
Jesus. Mine is sitting at my house right now as it was delivered from Fed ex today and i am worried it will be the same ridiculousness. ugh.
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Click to collapse
They want me to RMA it again. I wish I never bought this thing. It seems to be working fine, but I have a bad feeling about letting it do the firmware update.
Why didn't they fully update it when they had it? Also are they blind? It's completely obvious the error message is still there during boot up and I was very specific about it.

guyute said:
So I got it back today from RMA and guess what? On the very first start up it still says no certificate to inject. Unreal, why didn't they correct this? It seems like the only thing they did was flash the old firmware back. Now my tablet is asking me to update and I don't want to because the last time it turned it into a pile of crap.
Click to expand...
Click to collapse
guyute said:
They want me to RMA it again. I wish I never bought this thing. It seems to be working fine, but I have a bad feeling about letting it do the firmware update.
Why didn't they fully update it when they had it? Also are they blind? It's completely obvious the error message is still there during boot up and I was very specific about it.
Click to expand...
Click to collapse
apparently they ARE blind. The message is quite easy to see when you turn it on. To be honest i wish i never did the firmware update when i first got it for Xmas. Thats when this all started for me. I'll let you know what happens with mine so you can either hate me or feel a little better knowing my predicament.

HAHAHA, I hope your doesn't have the error. Now I don't want to do the firmware update, because I know what happened last time. But on the other hand what am I supposed to do, never update my tablet ever again?
Would I even be able to skip the firmware update but still take any OS update they may push in the future?
The RMA is good for 30 days so I think I'm going to see what happens. It seems perfectly fine right now, no issues with it not waking back up.

Ok little update, it still has the error message, but is working very well. It's reading my SD card (which it didn't before) and no issues with it waking back up. I also ran the update and all seems fine. I'm going to mess around with it for the next few days and see if misbehaves. If it works perfectly fine and still has the message then so be it, I'm not going to send it back in.

guyute said:
Ok little update, it still has the error message, but is working very well. It's reading my SD card (which it didn't before) and no issues with it waking back up. I also ran the update and all seems fine. I'm going to mess around with it for the next few days and see if misbehaves. If it works perfectly fine and still has the message then so be it, I'm not going to send it back in.
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Click to collapse
Well i got it back shockingly no error message anymore but i also notice it wasn't factory restored. No problem i did that myself. Of course it downloaded the firmware update and wants to install which i chose NOT to. Not sure if and when i will decide to do it. lol. How annoying.

nyr35blue said:
Well i got it back shockingly no error message anymore but i also notice it wasn't factory restored. No problem i did that myself. Of course it downloaded the firmware update and wants to install which i chose NOT to. Not sure if and when i will decide to do it. lol. How annoying.
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Click to collapse
Well I ran the update, and it seems perfectly fine. I wish they had cleared up the error message, but I've been going at the thing all day and it seems perfect. They gave me a new RMA, but if it continues to run perfectly I'll just take that as a win.

I unfortunately am having the same problem..
I have gone through 2 tablets now at Best Buy.. The first one went from stock to .20 release and started getting the error.. So I get another one.
I figure that I'll be smart now and I have 2 other TF300's and the one that I had previoiusly all had no issues.. So I figure I will update to the previous release first..
Now I'm getting the message..
It did download the latest release but when it goes to install the OTA it fails.. EXTREMELY frustrating.. A TOTAL waste of my time.. I really want to kill myself right now.
Anyway... I'll manually update to the latest version and maybe pick a different Best buy..
I of course also put my Armor Shild on this one because I figured there was no way that I got two doing this in a row..
Yeah.. 40 bucks down the drain.. .I will call Asus and make some tech supports ears bleed tomorrow.. Yeah I know it's not his fault but.. well it's his fault.

Any new info on this?
Hello everyone, just got back into tech toys and having time to play around etc. Anyway got the same error after OTA update, also Keyboard spacebar does nothing anymore and the mouse pad doesn't work at all either. Looked online everywhere and figured if there was an answer for this it would be in these forums and haven't found one. Had to make a new account on here and haven't had the time to mess with anything in a while so it's all new to me again. Any help would be great, kinda scared to try anything after reading so many different ways to brick this thing- have an email in to asus, 3 acually, and no responses back on any of them and it's been months..thanks for any info - really want to unlock/root/recover and try some of these awesome looking ROMS but am stuck with this error and no response back from asus.

My Phone turn off suddenly, help me please!!

Hey guys. I have a problem I tried to speak Spanish as forums but got HTCMania solve anything.
Before I thought it was problem of CM 11 that I turned off the phone suddenly (not restart, it shuts down) and occurred 1 time every 3 or 4 days, now increasingly occurs more often, yesterday I turned off the phone 6 times, this night while sleeping 3 times went out. It made me late for work again because the phone was turned off and the alarm did not go off ... following tips, did not solve anything. I factory reset everything I installed the stock ROM without root or anything, I installed Paranoid Android, SlimKat, Illusion ... nothing, with all the ROM I just turn off the phone. Not have more than 3 ½ months of use and this has been happening since 1 month. I gather it can be battery problem or the device itself, but it is something that has no solution for me. I live in Venezuela and bought me phone my mother and sent from Spain, along with the bootloader already unlocked, the warranty is not going to accept me or have possibility to send. I have searched a thousand Internet sites (Venezuela because the outside you can not buy anything here) and I do not find the battery moto G, to buy and to me installed in a technical service, but even on Amazon U.S. found nothing .
I fell into despair because I can not find any solution, I've calibrated the battery and also keeps shutting off, so I already was without resources, ideas and nothing to do but to stay with the phone and continuously be aware that if the phone turns off,,,, I have to turn it on again, buy an alarm clock to not be late for work again.
Continue pending if anyone can give me some solution, try anything, because nothing I lose ... buy a phone in this country is an impossible task because notice that a regular phone range Moto G (which is cheaper) costs Complete 4 months my salary.
Again thank you very much for your help and am awaiting any news that they can provide me. Hughs

I can't help you, nor I'll even bother trying.Your phone probably has some hardware fault ( too much gaming on it? ).
But what I wanted to tell you is that, you shouldn't have screwed around with your phone, if you can't afford to lose it. You should have never unlocked the bootloader in first place.
A lesson has been learned.

liveroy said:
I can't help you, nor I'll even bother trying.Your phone probably has some hardware fault ( too much gaming on it? ).
But what I wanted to tell you is that, you shouldn't have screwed around with your phone, if you can't afford to lose it. You should have never unlocked the bootloader in first place.
A lesson has been learned.
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Click to collapse
I unlocked the bootloader because I live far from the site where phone was bought. if phone got any problem I can't send it to warranty anytime so whats suposed I must to do? to be on stock frimware and don't root my phone? so all we must do that? then can't understand why there are lot of scene about root ROMs and all that. of course I know my rosks when I unlock my bootloader and root my phone but is my decission, if noone must unlock the bootloader then this kinds of forums would be useless.
Anytime, this community is the best for this kind of scene, root, ROMs and all around that.
I didn't play too much just played a bit, you really think that suposed hardware problem is because I rooted my phone? I bought it 3 1/2 mounth ago and I didn't have any problem, just 1 mounth ago started with this. I think is a factory problem, maybe hardware maybe battery, but not around root or ROM installed.
I was asking just because maybe someone got the same problem and can help be. I appreciate your cooperation like all kind of cooperation but need solutions, not lessons of what I souldn't do.
Thanks anytime

Replacement batteries can be found on eBay. I'd try that first.

SbM_ said:
Replacement batteries can be found on eBay. I'd try that first.
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They can't import stuff there that easy, thats one of his main problems.Probably eBay is not an option for him.Not 100% sure about that tho.

liveroy said:
too much gaming on it? ).
You should have never unlocked the bootloader in first place.
A lesson has been learned.
Click to expand...
Click to collapse
What are you saying??? Are you kidding?!?
gaming on a phone dont destroy it :/
"a lesson has been learned" nope because he did not understand what happened

1- you should fomated all your phone ( use TWRP recovery), then flash stock Firmware.
2- after that,you turn off your phone BY YOU and plug chager for 1 day.
3- restart your phone and check.
4- it's my solutions. :thumbup: ,hope it's help.
Sent from my XT1033

agalam84 said:
I unlock my bootloader and root my phone...
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Click to collapse
as u wrote seems an hardware problem so not solvable itself.
u can relock the bootloader the bootloader and remove warning at boot if u want maybe motorola accept it in warranty, i havent clear if u can sent it to them...
when your problem start? after that u did something or itself, maybe something with bootloader
i hope u can solve your problem

AXD96 said:
What are you saying??? Are you kidding?!?
gaming on a phone dont destroy it :/
"a lesson has been learned" nope because he did not understand what happened
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Click to collapse
With that said, I don't think you'll understand even if I paint it for you.
Try reading my post again, give it a thought for a while, eventually it will come to my mind what I'm saying and why.

liveroy said:
With that said, I don't think you'll understand even if I paint it for you.
Try reading my post again, give it a thought for a while, eventually it will come to my mind what I'm saying and why.
Click to expand...
Click to collapse
sorry I do not want to be rude but he want a solution not a moralist

Hard reset possible somehow in black screen of death?

Got the Note 20 Ultra 5g a week ago used from a decent reseller. Today I got the black screen of death. Stock firmware.
I want to return the phone while I have the chance, no interest in trying to fix it. It is password protected but I would ideally like to hard reset it before it goes back. Can anyone tell me how when I can't get the screen to work?
Phone beeps etc so I think is live.
The power button + vol down does give a vibration after 10 seconds but never gets to a Samsung logo.
Power button + vol up does the same.
Tried connecting to a pc, no change. No dex message on the PC.
If anyone can tell me how to do this reset so I can wipe it for peace of mind I would appreciate it. Thanks in advance.
Edit; I removed the sim cards and then the PC detected the phone, and offered to install Dex. If that helps.

Ok before you do anything else. Stop. If you void the warranty by changing anything you can't return it

You need to find a trusted phone store near you or call the support number for the phones manufacturer

Thanks for the advice. Appreciated.

nickb99NZ said:
Thanks for the advice. Appreciated.
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Np. Doing my best. Website isn't really helping me somimma help others where i can

nickb99NZ said:
Thanks for the advice. Appreciated.
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So I did a little more digging and found a website imma give you the link I'll read through the rest of it, and advise you what seems safe but in the end what you do is up to u

So you need to go into recovery mode and try something simple what you are gonna wanna do is find where to wipe the cache partition and that should solve it. but I'm guessing you can't get into recovery otherwise you could factory reset it there

7 Quick Fixes for Black Screen of Death on Android
Are you frustrated with constant black screens of death on your Android device? Here are 7 quick ways to fix the issue.
convergeddevices.net

Thanks again.
>>I'm guessing you can't get into recovery
Correct. The phone is goig back to the seller as it is within the return window. I don't want to mess with it. I think that was good advice. Did Samsung ever say if they resolved this issue properly? It puts me off this model. Very expensive phone to suffer such a problem.

nickb99NZ said:
Thanks again.
>>I'm guessing you can't get into recovery
Correct. The phone is goig back to the seller as it is within the return window. I don't want to mess with it. I think that was good advice. Did Samsung ever say if they resolved this issue properly? It puts me off this model. Very expensive phone to suffer such a problem.
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Click to collapse
Having a similar problem after the latest Security Patch 'Update' . See my post #55 on 'FIXED: Samsung Note 20 Black Screen OF Death But Phone Workimg Via Dex - Help Needed' in Q&A.