Hi guys. I've had this happen seemingly at random on two different HTC U11 phones. At first I thought it's some weird Bluetooth and Wi-Fi interference, but it just happened again tonight with Bluetooth turned off. I've had my current phone for about a month and it has only happened twice, so it's a rare occurrence. What's happening is when I'm browsing the web with Do not disturb set to alarms only, on a 5GHz Wi-Fi connection, and I have two tabs open and one of the webpages is a javascript heavy site, it will start playing this weird electrical type noise through the speakers when there is an ad. The ad plays some video and is muted. The weird noise continues to sound off occasionally (maybe every 30 seconds or so), even after the ad has finished, until I close the tab. After that everything is back to normal. Maybe this is some weird Chrome bug? I have no idea, but I figured I would report it here. It seems to only happen when I'm using Do not disturb. At first I thought my phone has a hardware problem, but it has happened on two different HTC U11 phones, and it is very rare so it's impossible to troubleshoot. My wife is telling me to return the phone since the noise freaked her out. I only have 3 days to return the phone. Do you guys think there is something wrong with the phone, or do you think it's some weird software bug? Would you return or exchange the phone if it happened to you???
Related
Hi, everyone.
I searched for this and didn't find anything, but it's a little hard to know what to search for.
I use WunderRadio to listen to Internet radio. A few weeks ago, the Video Out (TV Out) screen started popping up at random times, usually when I was tapping something on the menu or on the screen. When it did, it was almost impossible to close and it really messed up my listening.
Some days it wasn't too bad. Sometimes, when it got really frustrating, a soft reset would stop it temporarily (or at least slow it down). When it was at its worst, though, nothing helped, and it was impossible to listen to WunderRadio.
It wasn't only in WunderRadio that this would happen--it would pop up occasionally in other applications, as well. But it was the most frustrating by far in WunderRadio.
I recently did a hard reset, so I only had a few applications installed. I first assumed that this was being caused by WunderRadio, so I uninstalled it. I still kept seeing that Video Out screen.
I selectively uninstalled applications and thought a couple of times that I had identified a program that was causing the problem. However, it kept coming back, seemingly regardless of what was installed or uninstalled.
A few days ago, this stopped happening. I haven't seen the Video Out screen a single time. I don't know if it has fixed itself (I doubt it) or whether it will suddenly reappear.
At this point, it seems like this could be due to faulty software, firmware, or hardware.
In July, I had a similar thing going on. I don't know if it was related to this or if this is just a coincidence. The phone all of sudden decided that it wanted to redial the last number called--over and over again! I would think I had it stopped, put the phone in my pocket, and get a call from a contact asking if I had called them. No, I hadn't, but my phone had!
As with the Video Out problem, sometimes a soft reset would help. Often, however, I ended up just having to turn the phone off for a few hours, then cross my fingers and try again.
With both of these problem, I was hesitant to send the phone in for warranty repair, because they were both so unpredictable that the repair shop would probably be unable to make either of these symptoms appear. My fears have since been borne out by the fact that both problems seem to have been solved--at least semi-permanently.
On the other hand, either or both of these problems could come back at any time!
Can anyone tell me what's going on here and what I can do about it?
Thanks in advance!
Are you using a wired headset? Maybe the pins are a little off and acting like the tvout cable USB pins and that's triggering it.
You should try to think if there is any correlation between a wire headset and this activity.
Also, do you actually use TV-out? You can just disable it entirely by a registry tweak so it won't be able to popup if that helps.
If you need anything further feel free to PM me since it's unlikely I'll find this post again
Good point! Yes, I am using a wired headset--most often when I'm listening to WunderRadio--which would explain why it happens most often when I'm listening.
I switched from headphones to earphones the other day, and that could very well be the reason it's no longer happening.
It's either the headphones or your USB port that's bad. But since you've said the problem has went away with new headphones, I'd say it's those. But it's a guaranteed hardware issue, although not necessarily the phone.
I had the same problem - TP would switch to TV Out mode randomly when mini usb was used (either charge or headphones). Mine needed a new usb socket, although I think theyyyyy jutssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssst swap the whole board. And I know it's off topic but can someone point me in the right direction to sort out my keyboard problem above?!
jjjacksonjjj said:
I had the same problem - TP would switch to TV Out mode randomly when mini usb was used (either charge or headphones). Mine needed a new usb socket, although I think theyyyyy jutssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssst swap the whole board. And I know it's off topic but can someone point me in the right direction to sort out my keyboard problem above?!
Click to expand...
Click to collapse
hehe does your keyboard repeat too quick? Settings - Personal - Buttons and reduce the repeat rates on 'up/down control'...on and stop eating so much candy while playing with your phone
Hello all:
I am on my first replacement phone, and am experiencing a recurring problem that I also had on my original phone. At times during the call, the person on the other end will not be able to hear me (a la 'mute'), but I can hear them. I have confirmed that the mute function is not activated (even turned it on then off), but no luck. My initial impression was just a faulty microphone/hardware, but given that my second phone is also experiencing then same problem, I wonder if it is something that I am doing. I can assure you that I am not in any way blocking the microphone hole at the bottom of the phone (experimented with that to see if it was the cause). I can also rule out network issues due to moving between cells - I have experienced this problem driving and sitting still at my desk.
This problem, more than the GPS issue, will be the deal breaker for me - this is a business phone and I spend a substantial amount of time every day on work related calls.
Thanks in advance.
Thomas
I have the same issue. My coworker had the same issue with his the replacement under warranty.
If I use the headset it works fine. If I mute the phone and un-mute it it starts working.
Something is fishy with the microphone of this model ...
Okay, now this is getting ridiculous. Either I have really bad luck, or I am doing something wrong. On my second replacement phone, and like the last two, I have problems with the microphone cutting out during the middle of calls. Am I completely alone, or am I just lucky in getting phones with bad mics?
I keep the phone in my pocket with a body glove case. The mic is not plugged up, and it seems random. Could there be a software issue (ie a piece of software interfering and taking over the soundstream from the mic)? Even though the person on the far end cannot hear me, I can hear them.
Thanks
T
@ banesong: I'm having similar issues. I've had my phone for a little more than 24 hours. last night i couldn't hear anything coming from my mic and obviously could not communicate from my end. taking the battery out and back in fixed it for me. but i look at this as only a temporary solution. hopefully this isn't a hardware issue
I am having the same issue. I've had my Captivate since the end of July and it is running stock 2.1 that came with it and unrooted. I can't remember when the issue first started. But it has been doing it a lot more lately. It seems to happen around 8 or 9 minutes after I am on the phone call. At first I would hang up and just call back. Then I discovered that the mic would start working again if I just turned the speakerphone on and then off again.
It is really starting to get annoying now. I am thinking about getting a warranty replacement. The only reason why I didn't get a warranty replacement sooner is because I don't feel like having to remember and reinstall all the apps that I have on my phone now.
Having the same issue here and I have an idea about the problem.
If you remove the lid on the back that covers the battery the microphone is disabled and no warning appears on the screen. This is the same behaviour we are all experiencing.
There are two round blank spots on the inside of the cover matching two contacts on the phone. My idea is that the 'lid open' detection checks if the lid connects these two contacts.
My microphone usually starts working when I squeeze the phone.
Not sure about a workaround yet but connecting the two connectors directly inside the phone should solve it permanently (but voids the warranty).
Hope that helps.
T
Sorry, please ignore my previous message. I couldn't reproduce it yesterday so it must have been coincidence.
However, I have the same microphone problem and would like to know if there is a fix for it.
Cheers
T
Possible fix
I know this is an old thread but I have one of these old phones and was having this problem. After fiddling with the settings a bit I found a setting under Call Settings->Voice Call->Noise suppression. I unchecked the box and the mic seems to be working - for now.
I want to take a minute and share a bluetooth issue I've had with my Galaxy S6. Maybe others have observed the same thing, and while I'm not specifically looking for a solution, suggestions are welcome. The S6 is about 3 months old, Andriod 5.0.2, unrooted, and other than Apex launcher pretty vanilla.
For the record, with the exception of the issue I'm about to describe, this phone has been phenomenal.
I use the phone in my car over bluetooth to and from work every day. For the first two months this worked great, no problems at all with podcast addict or poweramp. Then, I noticed the audio would dip momentarily. As if someone turned the volume down and back up. The bluetooth connection never gets lost, just the audio dip. Then, eventually the problem became perpetual. I will describe the symptom the best I can, as if the volume were being turned up and down. This wasn't the case, more like the bluetooth stream was somehow going away and coming back.
I tried all the obvious things, like re-pair the phone to the car, clear the bluetooth cache, Volume Up + Home + Power button and then "wipe cache partition". As a last resort I did a factory reset. This last step actually solved the issue, for a while. This was a few days ago, but this morning I noticed the same periodic blips in the sound, so I suspect over time the same problem will once again return.
<rant>
I was in touch with Samsungs customer support, who is supposed to "values you as a customer and want to insure that we have provided you with the answer you were looking for". Unfortunately, the blunt truth was they ended up being useless with an offer to allow me to send my 2 month old phone to them and wait for an undisclosed time, for what might end up being a refurbed replacement.
</rant>
Since I don't see mention of this in the forums, maybe it's not a wide spread problem. Maybe a compatibility problem between these two specific chipsets? Whatever the issue, hopefully some future update comes out that fixes things. Defaulting the phone every few months would be a considerable drag.
I don't know if this came from 6.0, because I can't remember this being a big problem until about two weeks ago.
When I'm listening to podcasts or audio books on bluetooth there are two kinds of disconnections happening.
The first is a normal one where the headset just goes "phone one disconnected" and suddenly I have sound coming out of my pocket. Annoying, but usually explainable by me bending over in the wrong way so that the signal suddenly became weaker or something. But this has been happening FAR more lately.
The other one is weirder. The sound will just drop out from the bluetooth device, and sound will come out of the phone. In this case signal strength isn't in any way related, because it literally happens when connected to a Logitech Boom sitting right next to the phone, or when I'm holding my phone in my hand and holding it right next to my ear where the headset is.
So my question is: is there a semi-known bug with Bluetooth in 6.0? If there is, how do I fix it, if there isn't... How do I fix it?
The only thing I haven't tried is reformatting the phone, but I'm considering doing that and derooting, since the only reason I'm rooted right now is to get rid of the wireless charging sound, and that's not that important to me.
I have a strange problem with my new Anker Zolo (non plus). While the screen is off it works almost flawlessly, with really rare dropouts on left bud. But when I turn the screen on I immediately get a dropout and a stutter and I get a dropout on the left bud every 30 seconds or so while the screen is on.
I know it's not a signal issue since it's the same if I'm holding the phone 20cms from my face or if I'm 10 meters away. Also, this happens only if I'm using AAC. If I turn it off it's ok (albeit the sound is so much worse that I'd rather have dropouts). It should be something software related. I played with bluetooth settings in developer tools but no luck.
Any ideas or similar issues?