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OnePlus One on At&T

Anyone using one on att ??
does att see it as a smartphone? if someone could check by looking at their OLAM if they are using a OnePlus One,id appreciate that. Id like to use one without having to use a dataplan,

Very few people have it, so I don't think anyone is going to know the answer. When I get it, I'll put my SIM in there so AT&T will see it as a HTC One.
Sent from my One using Tapatalk

tiny4579 said:
Very few people have it, so I don't think anyone is going to know the answer. When I get it, I'll put my SIM in there so AT&T will see it as a HTC One.
Sent from my One using Tapatalk
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hey,thanks for the response. when you get it,could you possibly check with the att OLAM(online account manager) if it shows as a oneplus,im using a droid 3 that was flashed with a gsm radio and it just shows as a generic flip-phone but the other lines on our plan show their respective phones(everyone else has an iphone lol ).

att only knows what type of device you have based on a list of imei's. non att carrier branded devices just show up as "unknown device". i know the nexus 5 shows up this way. and because of that im pretty much 100% sure the oneplus will also be an unknown device. as far as they know, you bought a $5 10 year old nokia flip phone from the mall.

The Jack of Clubs said:
att only knows what type of device you have based on a list of imei's. non att carrier branded devices just show up as "unknown device". i know the nexus 5 shows up this way. and because of that im pretty much 100% sure the oneplus will also be an unknown device. as far as they know, you bought a $5 10 year old nokia flip phone from the mall.
Click to expand...
Click to collapse
thanks for the reply. yes,this is what im hoping for. they have the nexus 5 IMEIs tho sadly. they also have recent verizon phone IMEIs as well,my Droid dna was flagged and had a mandatory $30 data plan added to the line i was using it with.

[HOW TO] Activate Moto G Verizon Prepaid as Verizon Postpaid

UPDATE: From the responses, it appears that this doesn't work for Moto G prepaid Verizon devices sold at Best Buy
Therefore this may not work so please take that into consideration. Good luck
Given that wasn't a clear thread to document this, I thought I would share my learning.
Short Backstory: I simply bought the Moto G during the Amazon 69.99 sale to replace my dying Droid 4.
Disclaimer
I take no responsibility if this does not work for you. Good luck.
Here are my conditions in order to make this work:
1. Newly purchased Moto G for Verizon prepaid from Amazon(NOT ACTIVATED)
2. Existing Postpaid Verizon account (As of today, 5/30/2014, my upgrade date is 10/1/2015)
Here is how I did it:
1. Turn on the Moto G
2. Bypass the Prepaid Activation by following this youtube video: https://www.youtube.com/watch?v=qhphsyRFEy4
3. Skip all the account creation options
4. Once you're on the homescreen, select the dialer app
5. Dial *228
6. Select 1 to program
7. Enter the number you want to activate the phone for including the area code (Enter your postpaid verizon number here)
8. Once the programming is complete and successful, the system will let you know
Thats it! I hope that helps someone looking for a super cheap phone that doesn't want to get tied up with contracts. Makes a great replacement phone as well.
Good luck!

So far this hasn't worked for me. No big deal since it's a great price for a Wi-Fi only device. Anyone know if it's worth it to try and activate it again every few days to see if it goes through? Or is this an "it either works the first time or it doesn't" thing?
Sent from my Galaxy Nexus using Tapatalk

zenihilist said:
So far this hasn't worked for me. No big deal since it's a great price for a Wi-Fi only device. Anyone know if it's worth it to try and activate it again every few days to see if it goes through? Or is this an "it either works the first time or it doesn't" thing?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Where does it fail? Is it after you dial *228?

windraver said:
Where does it fail? Is it after you dial *228?
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Click to collapse
I'm curious, too, since I'm thinking about getting two of these for each of my parents.

Yes. After I dial *228, the activation music plays for a few seconds followed by either "must be activated on prepaid" or "cannot be completed at this time" (not verbatim quotes). I also tried to use the website to add it and it told me to call customer service.
Sent from my Galaxy Nexus using Tapatalk

zenihilist said:
Yes. After I dial *228, the activation music plays for a few seconds followed by either "must be activated on prepaid" or "cannot be completed at this time" (not verbatim quotes). I also tried to use the website to add it and it told me to call customer service.
Sent from my Galaxy Nexus using Tapatalk
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Click to collapse
Were there any other apps running?
What Android version was running?
Also if you don't mind me asking, where did you buy it from?
I'm wondering if the prepaid detection is server based(so Verizon knows all the IMEI that are prepaid) or if it is phone based(something in the phone identifies the device as prepaid... possibly IMEI)
It also seems like some people can do it while others can't. Does anyone know if there are other models of the Moto G prepaid being sold on Verizon?
Side note, my Moto G updated to 4.4.2 after I activated it on post paid.

I got it from Best Buy in Minnesota and it already had 4.4.2 installed. Maybe Verizon fixed that "bug" with motos preinstalled version of KitKat? I'm still trying every few hours to activate it just in case it slips through by some chance.
And I made sure to clear the recent apps each time.
Sent from my Galaxy Nexus using Tapatalk

So, I got two of the phones. At first both of them said they can only be prepaid, but I repeatedly retried to activate on both and it started to ask what number you want to activate on.
The problem I'm coming up with is that it says it can't find my parents' numbers.
They're both dumb phones. They're on an old unlimited plan. Dunno if that means anything.
Sent from my DROID RAZR HD using Tapatalk

That popped up for me once too. I'm guessing it says that it can't find the numbers because it's looking for them among a list of existing prepaid Verizon numbers.
Glad to see others still trying.
Sent from my Galaxy Nexus using Tapatalk

I tried the same thing, purchased the phone yesterday from Best Buy online and shipped with 4.4.2 - Tried activating it with *228 but got the same "this phone needs to be activated on a prepaid account" message. Also tried activating it online on the myverizon account page, but once i type in the IMEI it comes back with an error saying that I need to call customer service. I also have a friend who works at a third party Verizon store and h attempted to switch his plan over to the phone using eROES (VZW upgrade/hardware change software) and it told him that it was a prepaid phone.
If anyone could figure out a way around this I would be over-the-top happy.
Also, i tried the *228 on a phone on my account that's currently a basic phone with no data. Has anyone tried calling customer service and trying to get them to do it for them?

When I tried doing it on the website it tried to send a text to a phone on the account but buy the time the text came through the session expired. Did you get that?
Sent from my DROID RAZR HD using Tapatalk

I didn't, it just threw the error almost immediately. I'm going to try again soon on the off chance that something changed - but I don't have much hope
Sent from my SCH-I545 using XDA Free mobile app

jhavens12 said:
I didn't, it just threw the error almost immediately. I'm going to try again soon on the off chance that something changed - but I don't have much hope
Sent from my SCH-I545 using XDA Free mobile app
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In my case a window popped up waiting for the authorization code that's being texted. It just was taking half an hour or more to receive the text and by then the window said that it had timed out.
Maybe the system was insanely busy. I'm going to try it again today.
Sent from my DROID RAZR HD using Tapatalk

GilmourD3 said:
In my case a window popped up waiting for the authorization code that's being texted. It just was taking half an hour or more to receive the text and by then the window said that it had timed out.
Maybe the system was insanely busy. I'm going to try it again today.
Sent from my DROID RAZR HD using Tapatalk
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Click to collapse
I tried again and this time I tried to put it on my normal line which has my Galaxy device on it. The window did pop up with the authorization code, and it sent me the code almost instantly. Input the code into the window and it disappeared but it had the "please contact customer service" error.

Also just tried again using *228 without any luck. Has anyone found a way around this?
Sent from my SCH-I545 using XDA Free mobile app

windraver said:
Side note, my Moto G updated to 4.4.2 after I activated it on post paid.
Click to expand...
Click to collapse
zenihilist said:
I got it from Best Buy in Minnesota and it already had 4.4.2 installed. Maybe Verizon fixed that "bug" with motos preinstalled version of KitKat?
Click to expand...
Click to collapse
Would this work: retro-flash the pre-paid Moto G to the older 4.3 VZW firmware, and then try activating as post-paid phone.
http://sbf.droid-developers.org/phone.php?device=14

rvail623 said:
Would this work: retro-flash the pre-paid Moto G to the older 4.3 VZW firmware, and then try activating as post-paid phone.
Click to expand...
Click to collapse
I just bought a version that has Android version 4.3. It's giving me the "This phone can only be activated on a prepaid line" message when I go through the *228 menu.

Okay, I think I may have just figured out why it didn't work for some people.
I went through some youtube videos of people trying and some succeeding and some failing. I noticed that the ones that failed are retail stores.
My guess is everyone who is trying and can't get it to work is because it was purchased from a retail store. There is a process at the store where they scan the device and activate it on Verizon's network. Its called Point of Sale Activation. This is to prevent theft of products as they can't be activated on prepaid unless scanned by Best Buy.
I bought mine on Amazon. What some companies that don't have a retail front do instead is sell products that are "Live". This determines then that the device was already live to begin with and not "activation" or "call" to Verizon is necessary.
My guess is that this difference is what enabled Verizon to know what phone IMEI or serial is prepaid.

That sounds plausible. Good thinking. So when they scanned it at best buy, they added it's number to the prepaid list.
I want to not like this idea, makes me want to buy ANOTHER moto g from amazon.
Sent from my Galaxy Nexus using Tapatalk

zenihilist said:
That sounds plausible. Good thinking. So when they scanned it at best buy, they added it's number to the prepaid list.
I want to not like this idea, makes me want to buy ANOTHER moto g from amazon.
Sent from my Galaxy Nexus using Tapatalk
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Click to collapse
Same... my sister needed a phone (shes on the droid 3) so I told her to pick up the 49.99 deal from best buy. It's coming in later today so I'll see if it'll work of if we have to return it.

T-Mobile Nexus 5

Hi everyone. I have a google nexus five which I've rooted and installed custom roms on. Actually the phone I'm typing from. My Wife bought another nexus 5 from someone that offered it to her. The seller said it was for T-Mobile. The package was sealed and boxed just like the google version except that it did come with a T-Mobile sim card. There is no labels, bloatware, or any software on it that normally come with T-Mobile handsets. The only difference I can find from that one to mine is that when turning it on mine shows an opened lock and hers doesn't. My question is would the procedure to unlock bootloader and root be the same as the google version? I searched through the device threads and only found the google nexus 5 thread but not one for T-Mobile.
Typed from Nexus 5, ZFFZ

jaliscojorge said:
Hi everyone. I have a google nexus five which I've rooted and installed custom roms on. Actually the phone I'm typing from. My Wife bought another nexus 5 from someone that offered it to her. The seller said it was for T-Mobile. The package was sealed and boxed just like the google version except that it did come with a T-Mobile sim card. There is no labels, bloatware, or any software on it that normally come with T-Mobile handsets. The only difference I can find from that one to mine is that when turning it on mine shows an opened lock and hers doesn't. My question is would the procedure to unlock bootloader and root be the same as the google version? I searched through the device threads and only found the google nexus 5 thread but not one for T-Mobile.
Typed from Nexus 5, ZFFZ
Click to expand...
Click to collapse
they are exactly the same, except bought through differing places. its a google nexus 5 no matter where its bought from. again, they are exactly the same. i bought mine via tmobile.

Cool, thanks for the answer. I just wanted to make sure before I went and turned it into a brick.
Typed from Nexus 5, ZFFZ

jaliscojorge said:
Cool, thanks for the answer. I just wanted to make sure before I went and turned it into a brick.
Typed from Nexus 5, ZFFZ
Click to expand...
Click to collapse
Its good to check. There are only 2 models, unlike vendors such as Samsung.
D820 - North America
D821- everywhere else
The only differences are the LTE frequencies. Every ROM, kernel and baseband software is compatible with both.
Sent from my Nexus 5 using Tapatalk

Thanks rootSU. I'm no noobie to flashing phones but when something isn't clear to me I'd rather ask first.
Typed from Nexus 5, ZFFZ

SIM Unlock for S7 bought in Samsung.com?

Hello,
I bought a T-Mobile Galaxy S7 on samsung.com and i haven't been able to SIM unlock it.
After many calls and chats, T-Mobile support told me this: "... because the device was purchased directly from the manufacturer our system doesn't recognize the device as being a T-Mobile device. Even though it is a T-Mobile model and has T-Mobile software, a T-Mobile device is considered to be one bought or sold by T-Mobile directly. We have a database of the IMEI's of the devices we carry and sell, and this lets us unlock eligible devices upon a customer's request."
Samsung support is useless.
I tried a 3rd party unlock service two weeks ago and I'm still waiting. They asked me to please be patient because the T-Mobile server has been down.
T-Mobile unlock app did more damage than good.
I'm also still trying to return the cellphone but Samsung hasn't sent any prepaid labels yet, I've called 3 times on 3 different weeks and they said they're about to send it. , that I should wait a couple of days.
So, in the mean time, is there any other option to unlock this thing? like a brute force unlock.
Thanks.

Let me know if you find an answer. I have an s6 edge that till date after it being active on T-Mobile for over 8 months (Samsung purchase phone - T-Mobile variant) the application from T-Mobile tells me the device is not eligible". Samsung care says they don't unlock that my carrier does lol
Sent from my iPhone using Tapatalk

Would it be possible to flash the MetroPCS ROM and use a SIM unlock service for MetroPCS? Or do the same with AT&T?

yeah everyone i have tried for unlocking says the service is down...more like the inside person they use is not available...have asked a couple of sites and ebay sellers...same thing...they must all use the same person or exploit.

I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
Sent from my iPhone using Tapatalk

nktwister said:
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
Sent from my iPhone using Tapatalk
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Click to collapse
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol

jazzdglass said:
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
Click to expand...
Click to collapse
That was a bummer.. the stupid Samsung technical support just reflashed the same software and sent back the phone in a generic box (did not get original box back) .. the same problem still exists.. the device unlock app doesn't work and T-Mobile doesn't have the unlock code for this imei..

I got T-Mobile to fix mine.
Sent from my iPhone using Tapatalk

Febby said:
I got T-Mobile to fix mine.
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Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
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nktwister said:
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
Sent from my iPhone using Tapatalk
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Click to collapse
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
Sent from my iPhone using Tapatalk

Febby said:
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
Sent from my iPhone using Tapatalk
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Click to collapse
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
Sent from my iPhone using Tapatalk

nktwister said:
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
Sent from my iPhone using Tapatalk
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Click to collapse
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk

Febby said:
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
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Click to collapse
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?

nktwister said:
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
Click to expand...
Click to collapse
I've had T-Mobile service for around 2 years almost and I did use the T-Mobile s6 edge for almost 11 months.
I believe what the rep that helped me meant is that when you buy a T-Mobile variant phone from Samsung or any oem that you should run the Device unlock app asap otherwise once you leave a SIM card inserted for 5 days or more it will lock the device to that carrier that the sim belongs to.
Sent from my iPhone using Tapatalk

I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.

Thanks for the replies.. I wasn't able to check last solution as my rep agreed to replace it with T-Mobile sold device.. so got an s7 edge which is cheaper now than s7
Sent from my iPhone using Tapatalk

entropism said:
I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
Click to expand...
Click to collapse
I registered in this forum just to say thanks to you. I wasted more than two weeks speaking to tech support. Their attitude was great but they did nothing effective. I read your post and spoke to business support, the unlock issue got resolved quickly over the weekend.
This really saves my ass because I am going overseas soon. T-mobile really need to have better communication between different departments.

A small update for anyone who ends up here via google:
T-Mobile is now aware of the issue, and if you contact them on Twitter (@tmobilehelp), their specialised customer service division, T-Force, can get you unlocked and out the door almost immediately. The process takes a few days, but they know the steps to take to get the ball rolling.

Wow, I can't believe it took 3 months to solve this.
I don't know how much time I lost calling T-Mobile and Samsung. BTW, Samsung support is the worst ever.
Since I heard the about the unlock problem, I started trying to return my phone in parallel while trying to unlock it. Samsung people didn't want to provide prepaid shipping labels, first I never got them after I was told to wait a couple of days. I called many times and got the same response. Then the 30 days passed and they started saying it was to late to return, that I had to pay restocking fee. It took me another month explaining it was their fault the 30 days passed and that I needed prepaid shipping label and a full refund. I received the shipping labels the 2nd week on May and returned the phone. I still haven't received my refund. I called today, and the representative told me the refund was posted just today, and told me to wait 3 to 5 business days.
I'm happy some of you were able to unlock it. I got tired of waiting and talking with the support guys. And I don't even have a T-Mobile line. That's why I wanted to unlock it in the first place.

The easiest way to unlock this is changing the IMEI number, i recently paid $80 to get it changed but it now shows up as unlocked & clean on the T-MOBILE network. Sorry i didn't read this post before maybe this information could have helped.

8T unlocked out of stock – can I get T-mobile version and unlock it? Or another suggestion?

Hi there,
I've read through the various threads but I don't see my basic question answered: if I buy the T-mobile US version 8T (direct from OnePlus) can I make it like the unlocked international version? I have flashed ROMS before, tinkered with modem files, etc. but I don't want to go to far down that rabbit hole. I really just want the unlocked version from OnePlus but they are out of stock. I want to be able to use this phone outside of the US with local carriers, and want 2 sim slots.
I'm in this situation because I just smashed my unlocked international version 7 Pro and have a few months left on Mint Mobile in the US, and would like to continue with them anyway. Alternatively, I could get a refurbished 7 Pro from Amazon for around the same price. Advice?
Many thanks!

don't mean to sidetrack too far, but can the t-mobile US version work with verizon?

fredekr said:
Hi there,
I've read through the various threads but I don't see my basic question answered: if I buy the T-mobile US version 8T (direct from OnePlus) can I make it like the unlocked international version? I have flashed ROMS before, tinkered with modem files, etc. but I don't want to go to far down that rabbit hole. I really just want the unlocked version from OnePlus but they are out of stock. I want to be able to use this phone outside of the US with local carriers, and want 2 sim slots.
I'm in this situation because I just smashed my unlocked international version 7 Pro and have a few months left on Mint Mobile in the US, and would like to continue with them anyway. Alternatively, I could get a refurbished 7 Pro from Amazon for around the same price. Advice?
Many thanks!
Click to expand...
Click to collapse
I am on same situation but as I understand getting T-mobile version is not good idea there is no good method to switch it global firmware it has a lot of issues. I clicked notify me button in Oneplus website and hope they will get it back stock soon.

ITMASTER said:
I am on same situation but as I understand getting T-mobile version is not good idea there is no good method to switch it global firmware it has a lot of issues. I clicked notify me button in Oneplus website and hope they will get it back stock soon.
Click to expand...
Click to collapse
Thanks for that tip.
I just noticed an eBay listing that describes the SIM unlock as a very simple process. This seem to contradict what I read in a thread on here about having to be on the T-Mobile network for some length of time, etc.
Here's the listing and they claim you can SIM unlock the T-mobile variant by the simple process quoted below. Is this true?
How to Unlock (Network unlock) this Mobile:
· Connect you phone to WIFI
· Go to Settings
· Go to WIFI & Network
· Go to SIM & Network Setting
· Go to Network Unlock.
· Click and then go to Permanent Unlock.
· It will take some time and will give you confirmation message.
· Sometimes Unlocking Server is Busy or there is some connection problem, then try again.
· It will give you confirmation message once Unlocking is done.
· Restart the devise
Click to expand...
Click to collapse

But will this work if you are not T-mobile user and will get sealed box from OP store?

ITMASTER said:
But will this work if you are not T-mobile user and will get sealed box from OP store?
Click to expand...
Click to collapse
Yes, that's what I want to know too! The process says, "connect to wi-fi"... so... maybe??

When I called oneplus support they told me it need to be used with t-mobile line at least 40 days than can unlock. But not sure if they are right. We need someone who is in US and can get it and test at least if it will not work can return back.

You could try contacting fcc since you would buy the phone out right and not owe on it I had to do that for my n10 I was supposed to have phone on service for 6 months I think but got it unlocked within a week from when I contacted fcc

But from another side we pay full price in oneplus store so T-mobile should unlock it right away. Because this is not contract phone with payments.

I purchased a T-Mobile 8T from OnePlus and it arrived about a week ago. I used the phone for a few days while I attempted to get T-Mobile to unlock the device. I went through 3 call center reps and one in-store rep, and all of them said that because I purchased the device from OnePlus and not from T-Mobile directly, that they do not have any record of the IMEI being in their system and that there is nothing they can do to unlock it. They told me to contact OnePlus to get it unlocked, who then told me that T-Mobile is the only one who can unlock the device and that it will take 45 days before T-Mobile will be able to do so.
Returning the device today. It's a shame, because I really do like the device (despite the fact that the camera is significantly worse than my 3T).

cpkelley94 said:
They told me to contact OnePlus to get it unlocked, who then told me that T-Mobile is the only one who can unlock the device and that it will take 45 days before T-Mobile will be able to do so.
Returning the device today. It's a shame, because I really do like the device (despite the fact that the camera is significantly worse than my 3T).
Click to expand...
Click to collapse
Any chance you can try or have tried the process suggested by the eBay vendor? (in post #4 in this thread)?

fredekr said:
Any chance you can try or have tried the process suggested by the eBay vendor? (in post #4 in this thread)?
Click to expand...
Click to collapse
Yes I tried this many times over the last few days, did not work for me. The result says the device is not eligible for unlock, then below returns a server error.

cpkelley94 said:
Yes I tried this many times over the last few days, did not work for me. The result says the device is not eligible for unlock, then below returns a server error.
Click to expand...
Click to collapse
Sorry to hear that. But I'm glad to hear your experience because I was about to buy directly from OnePlus since I have a $30 off coupon, which brings the price down to $320 at the moment.
The eBay vendor insists that their process works and will accept a return if not... I wonder if there's any reason that a phone from that vendor would work, but a phone from OnePlus directly would not...?

fredekr said:
Sorry to hear that. But I'm glad to hear your experience because I was about to buy directly from OnePlus since I have a $30 off coupon, which brings the price down to $320 at the moment.
The eBay vendor insists that their process works and will accept a return if not... I wonder if there's any reason that a phone from that vendor would work, but a phone from OnePlus directly would not...?
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I think it will work only if you do it right out of the box without putting in T-Mobile sim card.

fredekr said:
Sorry to hear that. But I'm glad to hear your experience because I was about to buy directly from OnePlus since I have a $30 off coupon, which brings the price down to $320 at the moment.
The eBay vendor insists that their process works and will accept a return if not... I wonder if there's any reason that a phone from that vendor would work, but a phone from OnePlus directly would not...?
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If the eBay vendor has opened and activated the device with a T-Mobile SIM card for >40 days, it may actually work in that case, I'm not sure. It could also depend on whether the eBay vendor bought the device from T-Mobile rather than OnePlus. But this has been my experience with a brand-new device from OnePlus.

ITMASTER said:
I think it will work only if you do it right out of the box without putting in T-Mobile sim card.
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Hmm... that's interesting, what makes you say that?

cpkelley94 said:
If the eBay vendor has opened and activated the device with a T-Mobile SIM card for >40 days, it may actually work in that case, I'm not sure. It could also depend on whether the eBay vendor bought the device from T-Mobile rather than OnePlus. But this has been my experience with a brand-new device from OnePlus.
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Yes, and thanks for sharing your experience. I don't think the eBay vendor has opened the boxes, but they do say that they acquired the phones directly from T-Mobile.

fredekr said:
Yes, and thanks for sharing your experience. I don't think the eBay vendor has opened the boxes, but they do say that they acquired the phones directly from T-Mobile.
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Judging from my conversations with T-Mobile, this matters, because if they were purchased from T-Mobile then they should have the IMEI in their database.

fredekr said:
Hmm... that's interesting, what makes you say that?
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I assume that from the eBay vendor who says their boxes sealed, so logically they never had T-Mobile card inserted. Also I saw some post in oneplus forum that guy used to have unlocked 8T which worked with other carrier when he inserted T-Mobile card phone get locked to T-Mobile.

Also I saw this thread it is about OP 8 but they have same situation.
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