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Ever since I got my Captivate, it has had issues with wifi. It's not my routers, or any configuration in my routers, as it happens with 3 different routers (not to mention that I work in IT, so it's definitely not the routers).
Here's what it does. When you start with a fresh boot, it works perfectly fine. As the day goes on, it gets worse; it starts dropping the connection randomly, and eventually stops working altogether. This wouldn't be so bad of a problem, but the point that it "tries" to start accessing a wifi AP, it drags the phone down in speed, eventually freezing, causing me to ave to reboot the device.
I already tried all options with wifi sleep policy; I've tried 3 different ROMs; I've tried clearing all wifi settings and letting the ROM generate a new .conf file, I've tried different wifi firmwares. Nothing works as it should.
What should I do now? Does anyone have any tips for me? I know it's the OS and not the phone, because the last ROM that worked perfectly was Perception 4.
Thanks for the help.
Easy fix I found.
Open Allshare, it should have come pre-installed.
Connect.
Your Wi-Fi problem should be fixed.
You will have to repeat this step when switching between locations, or when you come back to the troublesome router. I don't know why this works, but it does. It seems to have helped alot of other users in other forums with this problem. Maybe someone should make a sticky of this...seems to be a big problem with 2.2 Foryo.
Similar experiece with both an EVO and Captivate with a Linksys router and DLink wireless AP. Whenever I walked into the house, the other PCs attached to the router would stop working, the phone would not get data although it showed as connected and I had to reboot the router - both wired and wireless clients. The Linksys was a very old firmware and I had bad experieces with flashing a few previous devices. I ditched my Linksys for a DLink 8 port and wireless and have not had the issue with either the EVO, Captivate nor any devices attached to my network.
yamabigdog said:
Easy fix I found.
Open Allshare, it should have come pre-installed.
Connect.
Your Wi-Fi problem should be fixed.
You will have to repeat this step when switching between locations, or when you come back to the troublesome router. I don't know why this works, but it does. It seems to have helped alot of other users in other forums with this problem. Maybe someone should make a sticky of this...seems to be a big problem with 2.2 Foryo.
Click to expand...
Click to collapse
This is news to me. You are correct, I do have Allshare. I'll try it the next time I have the issue.
What if I simply remove Allshare? Will that fix the problem?
bdfx69 said:
Similar experiece with both an EVO and Captivate with a Linksys router and DLink wireless AP. Whenever I walked into the house, the other PCs attached to the router would stop working, the phone would not get data although it showed as connected and I had to reboot the router - both wired and wireless clients. The Linksys was a very old firmware and I had bad experieces with flashing a few previous devices. I ditched my Linksys for a DLink 8 port and wireless and have not had the issue with either the EVO, Captivate nor any devices attached to my network.
Click to expand...
Click to collapse
I have 2 Linksys routers with the latest firmwares, and one D-Link. No matter, it does the same thing with them all.
I should also mentioned that I already tested with changing the router's wireless broadcast channels, signal strengths, firmware updates, the whole 9 yards. The problem is the phone, not the networking equipment.
I used this on 3 Captivates in our house and they are all working great now. Had F&*%%#ed wifi issues before that. They are all ok now. Hope it lasts!
https://market.android.com/details?id=com.brilliapps.wifiandmorefixer&feature=search_result
ajm786 said:
This is news to me. You are correct, I do have Allshare. I'll try it the next time I have the issue.
What if I simply remove Allshare? Will that fix the problem?
Click to expand...
Click to collapse
I'm not sure if that will work. I don't think this is by any means a permanent fix, but a temporary work-around. I think it just kicks the wi-fi into gear again somehow...=-(
Hope it helps someone out though.
I had a friend who was having issues with her phone not even attempting to scan for wireless, seems there is an issue on android phones that the networking cache file or whatever it is gets cluttered and needs to be renamed. (Android recreates it)
The process is rather simple, I walked my friend through the steps over the phone w/o issues.
I had her use oneclick root/unroot to root her phone.
http://forum.xda-developers.com/showthread.php?t=739304
Then Had her go through these steps to rename the file.
http://androidforums.com/samsung-moment/46179-unable-scan-networks.html
The steps are for a samsung moment but still work. Also noted that the steps w/o rooting do not work. After you finish renaming the file you can use the application in the first link to unroot the phone and go back to stock
SlappyMcgee seems to have the best fix
It wont hurt anything and I suggest just renaming the file to .old instead of deleting it. the entire process takes like 8 mins
SlappyMcGee said:
Then Had her go through these steps to rename the file.
http://androidforums.com/samsung-mom...-networks.html
Click to expand...
Click to collapse
Link doesn't work, at least for me.
Update:
The Allshare thing works. The problem is that it's not a feasible workaround, because you have to keep doing that every time you want to restart the wifi after the screen goes to sleep or what not.
I will next try that config file delete. I read up on that last night, but didn't think that was it, because I already did a few ROM installs which didn't seem to clear it up.
Nelimungous said:
I used this on 3 Captivates in our house and they are all working great now. Had F&*%%#ed wifi issues before that. They are all ok now. Hope it lasts!
https://market.android.com/details?id=com.brilliapps.wifiandmorefixer&feature=search_result
Click to expand...
Click to collapse
Little early for me to say this is working for sure. But ill be damned if it didn't, at the very least, temporarily fix it. Instant reconnect. Doesn't hang. Seems like it might be the real deal, for me at least. Ill come complain if it craps out again.
Edit: .... worked for 15 minutes. Aka doesn't work...
What's your kernel?
xdahgary said:
What's your kernel?
Click to expand...
Click to collapse
I tried all different ones. Firebird and Speedmod mainly. When I flash newer versions, I always wait till the battery is 100%, and I clear the Dalvik cache. Nothing ever works.
phlunkie said:
Link doesn't work, at least for me.
Click to expand...
Click to collapse
Sorry about that. I fixed the link in the original post.
http://androidforums.com/samsung-moment/46179-unable-scan-networks.html
i had wifi issues and still do. my girlfried does too with her Aria. The phone really seems to only work on routers who have a DNS set to google. The bar near my house it flys and at home i was getting no wifi so I changed my router DNS to google from comcast and its fine. I agree there is a problem but not one that is going to get fixed by Google
My wifi workaround
I had two captivates which both had problems with my home router. Reseting the router never fixed the issue, but resetting the phone did, at least for a few minutes.
I found that phone has problems using DHCP with routers that assign addresses in the 192.168.1.xxx range. It seems to be a conflict with some other internal IP in the Captivate or something. To get around this problem, I had to change the local address of my router to 192.168.2.1, and change the DHCP range to 192.168.2.xxx The new subnet cleared up the problem immediately for me and it hasn't returned, at least, not on my home router. Unfortunately, this won't work on hotspots or other networks that are stuck in the 192.168.1.xxx range.
timsline said:
I had two captivates which both had problems with my home router. Reseting the router never fixed the issue, but resetting the phone did, at least for a few minutes.
I found that phone has problems using DHCP with routers that assign addresses in the 192.168.1.xxx range. It seems to be a conflict with some other internal IP in the Captivate or something. To get around this problem, I had to change the local address of my router to 192.168.2.1, and change the DHCP range to 192.168.2.xxx The new subnet cleared up the problem immediately for me and it hasn't returned, at least, not on my home router. Unfortunately, this won't work on hotspots or other networks that are stuck in the 192.168.1.xxx range.
Click to expand...
Click to collapse
I ran into this problem on my Router. Netgear wndr3700. For some reason when I turned the wifi on my phone either the router was assigning it the same address as my Tivo or my phone wasnt accepting anything but that address. To resolve I forgot the connection my phone then reflashed the firmware on my router. Then reconfigured the wifi on my phone. After that no more issues.
Well i honestly dont know whats wrong with mine. I've done all the "fixes" in this and other threads but it doesnt work. What is weird is that it connects using All Share and only All Share. However it does connect at other places like my friend's, sister's, granparents and gf's houses. I think I'm gonna go to att and demand a new phone and an upgrade
Just wanted to post an update on this. For the most part, deleting the wifi configuration file in data\wifi seems to have cured the problem. The wifi signal did get stuck on one or two occasions, but I'm bound to believe that the issue was caused elsewhere.
Is anyone having wifi problems when connecting to a wifi network using 4.1.2?on 4.1.1 and below, wifi always worked perfectly. But it has been kinda broken with every 4.1.2 rom i have tried. Am i the only one?i see a lot of people complaining about wifi issues with 4.1.2 but i see no one mentioning this on our device.
what happens with me is that the phone stays in state "obtaining ip adress" for a long time and then proceeds to properly connect. The "avoid poor connections" option is not enabled. anyone know why this is happening?Also, the signal is worse than with previous android versions!
migueldbr said:
Is anyone having wifi problems when connecting to a wifi network using 4.1.2?on 4.1.1 and below, wifi always worked perfectly. But it has been kinda broken with every 4.1.2 rom i have tried. Am i the only one?i see a lot of people complaining about wifi issues with 4.1.2 but i see no one mentioning this on our device.
what happens with me is that the phone stays in state "obtaining ip adress" for a long time and then proceeds to properly connect. The "avoid poor connections" option is not enabled. anyone know why this is happening?Also, the signal is worse than with previous android versions!
Click to expand...
Click to collapse
I've had that, happens only with certain routers and never really knew why. Also happened on GB though AFAIK.
polobunny said:
I've had that, happens only with certain routers and never really knew why. Also happened on GB though AFAIK.
Click to expand...
Click to collapse
but i have the same router as before and it also happens with my university wifi(and it didnt happen on 4.1.1 and below)! Never had any issues(ever!) with GB, ICS and early JB=/. But for some reason this 4.1.2 messes my wifi.
here is a logcat i took. as you can see the wifi "stuff" begins and then stops. Only after 30 seconds or so it displays the message that the phone is now connected
This could be a rom specific problem or even simply a kernel issue.
Mobile Telephone said:
This could be a rom specific problem or even simply a kernel issue.
Click to expand...
Click to collapse
not a rom specific problem and also not a kernel issue. Have tried several roms and many different kernels!
Had this issue. Sometimes it doesn't even detect my wifi. Had to reboot the router for it to work. I think this is android-specific on SOME routers.
ej8989 said:
Had this issue. Sometimes it doesn't even detect my wifi. Had to reboot the router for it to work. I think this is android-specific on SOME routers.
Click to expand...
Click to collapse
i always detect wifi networks. rebooting router does not fix this. Also, it makes no sense that it is related to the router since it happens with both my home wifi and my university wifi (and with 4.1.1 and below it worked properly on both my home wifi and university).
Some change must have been made in 4.1.2 for the wifi to behave this way. Anyone can get anything from the logcat i provided?
Also, the wifi connects properly if i set static ip on my phone but i can only do that at home because i have acess to my router. Is there any way i can restore wifi files from 4.1.1 to 4.1.2 to make it work properly without having to set static ip?
Same issue here
migueldbr said:
i always detect wifi networks. rebooting router does not fix this. Also, it makes no sense that it is related to the router since it happens with both my home wifi and my university wifi (and with 4.1.1 and below it worked properly on both my home wifi and university).
Some change must have been made in 4.1.2 for the wifi to behave this way. Anyone can get anything from the logcat i provided?
Also, the wifi connects properly if i set static ip on my phone but i can only do that at home because i have acess to my router. Is there any way i can restore wifi files from 4.1.1 to 4.1.2 to make it work properly without having to set static ip?
Click to expand...
Click to collapse
I have the same issue. Can you please let me know if you were able to solve this? If yes, then how?
After installing any rom, my wifi is transferring data very slowly. I check the region code for the wifi and it says europe. So i try to change it to United States and i shows my router but doesn't allow me to connect to it. Also usually under my router name is says (wep, or wpa) what kind of security it is and it doesn't show anything underneath of it. When it randomly connects it goes at 2kb per second. i have 30mbs internet. it has been happening on every rom i install, can some please help me. Thank you.
srandroid said:
After installing any rom, my wifi is transferring data very slowly. I check the region code for the wifi and it says europe. So i try to change it to United States and i shows my router but doesn't allow me to connect to it. Also usually under my router name is says (wep, or wpa) what kind of security it is and it doesn't show anything underneath of it. When it randomly connects it goes at 2kb per second. i have 30mbs internet. it has been happening on every rom i install, can some please help me. Thank you.
Click to expand...
Click to collapse
Happened to me a few times with my old Nook Color. What I did back on ICS to fix the problem was remove the network from my remembered networks on the tablet and remove it from the router as well. When I reconnected, it was as good as new. Hope this helps.
cmendonc2 said:
Happened to me a few times with my old Nook Color. What I did back on ICS to fix the problem was remove the network from my remembered networks on the tablet and remove it from the router as well. When I reconnected, it was as good as new. Hope this helps.
Click to expand...
Click to collapse
I have forgotten my router name numerous times. It has connected now but is extremely slow. I have a fast internet provider there is no reason my tablet should be this slow. When i got to disconnect and reconnect it doesn't want to connect to my router.
I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.
It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
keyur1131 said:
I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.
Click to expand...
Click to collapse
Thanks for respond.
And yes it happens with some other WiFi networks.
vicks1008 said:
It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
Click to expand...
Click to collapse
Try factory resetting the device.
keyur1131 said:
Thanks for respond.
And yes it happens with some other WiFi networks.
Click to expand...
Click to collapse
Did you manage to resolve your wifi problem?
I bought the Moto G (2015) 2GB RAM / 16GB ROM for my wife and she's having problems with the home wifi. It often says there is a "connection error" and loops to try to connect again and then fails. Her work wifi seems to function ok.
Having read about similar problems with older moto gs, people recommended (1) turning on and off airplane mode. (2) changing channel number of router.
Both sometimes work and sometimes don't. But it's not really a permanent solution. I'm a bit reluctant to do a factory reset and reinstall everything if it won't resolve the problem. The device came with the latest firmware already installed (5.1.1) and I haven't rooted or unlocked bootloader so should be a pretty clean install.
Anyway, would like to hear that factory reseting could resolve this issue or not before trying.
Thanks for any advice!
Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.
bobbyphoenix said:
Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.
Click to expand...
Click to collapse
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers
tomaquet said:
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers
Click to expand...
Click to collapse
Yeah resetting other than home router is not the answer. It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.
Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Other than that one ..i had every router connected to my phone..
I was thinking the problem is not in your phone.. It's in router which might be old ��
Because old routers will have 802 a or something which are in compatible to some phones..
Or the router is not allowing your phone to get connected.. As your phone is latest and it has advanced protocols inscribed in it..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers
Just turn off wifi and then turn it on it will fix the problem
banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
Click to expand...
Click to collapse
You would think it would be that simple, but it's not. It just sits there "Connecting", then nothing, then "Connecting". Keeps cycling like that.
nandakis4 said:
Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers
Click to expand...
Click to collapse
My router is a netgear CG3100Dv3 (using WPA2-PSK [AES] encryption) and uses 2.4 GHz. I don't think it's the router's fault though because I've had many friends connect with a variety of phones and none of them have had the problem before. I currently have a Oneplus One (android 5.0.2) and have used a Nexus 4 and Samsung Galaxy S (1) on this router without problems. Maybe it's a problem with android 5.1.1 as I guess not many of my friends have it yet. I've written to motorola support but they still havent got back to me.
bobbyphoenix said:
It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.
Click to expand...
Click to collapse
Strange. I've never had a problem before with wifi. Maybe I've been lucky until now. Yep - have tried forgetting and reconnecting to wifi signal. Again, a temporary solution that will quickly become irritating when there shouldn't really be a problem for such a simple operation.
banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
Click to expand...
Click to collapse
It's a temporary solution but a pain in the arse if you have to reset the router every few hours. And as I said before, what happens when you can't connect to a router which you can't reset? (i.e. public, work)
Change the router's channel, then refresh the wifi in the phone.
Sent from my SM-T530NU using Tapatalk
Firstly i agree that our Moto G has some kind of issue with some routers.. but there will be solutions for them from the ROUTERS POINT OF SIDE to make it work
i have read about your router .. Things i suggest (if you have already done them then let me know )
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device..
i am still finding info on your problem..
the reason why i think your Router can solve the problem is : i had once read about 802.11 b/g/n/ac types.. i am getting a doubt that they are the ones causing the problem.. if you are aware of it
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution
nandakis4 said:
Firstly i agree that our Moto G has some kind of issue with some routers.
Click to expand...
Click to collapse
Hmm. That doesn't sound promising. Will they sort it out with the next firmware update? Are motorola even aware there is this problem?
nandakis4 said:
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device.
Click to expand...
Click to collapse
Ok. Will change channel to auto mode. It was already on "up to 300 Mbps". Will also put MAC addresss in the router.
However this still relies on having access to the router. What happens when you don't have access. If this is going to happen on many routers then I prefer to return the phone and buy one which never has this problem.
nandakis4 said:
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution
Click to expand...
Click to collapse
I'll give a wifi fix app a go to. But they just seem to automatically delete known wifi SSIDs and passwords.
Another option would be to root and install new ROM and radio, but would prefer not to.
It seems like a lot of Nexus 5 users on 5.1.1 are having wifi problems too:
https://productforums.google.com/forum/#!topic/nexus/4zdMLo2Pn9Y;context-place=forum/nexus
https://productforums.google.com/forum/#!topic/nexus/yx5kGasv2lE;context-place=topicsearchin/nexus/category$3Aconnecting-to-networks-and-devices
Anyway, thanks for you advice!
Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...
I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1
tomaquet said:
Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...
Click to expand...
Click to collapse
Finally you made it :highfive: thanks for this reply, i have been waiting for this answer ..
choder said:
I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1
Click to expand...
Click to collapse
My problem was slightly different in that the phone wouldn't even connect to the wifi signal. It would cycle continuously between "connecting" and "authentication error".
Does it work with other routers?
nandakis4 said:
Finally you made it thanks for this reply, i have been waiting for this answer ..
Click to expand...
Click to collapse
Thanks for your help! I'm still a little wary that the phone will have problems in the future on other routers, but it's a good enough fix for now. Hopefully a later firmware update will sort it out.
Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
---------- Post added at 02:01 PM ---------- Previous post was at 01:05 PM ----------
tomaquet said:
Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
Click to expand...
Click to collapse
Well I just emailed Amazon and they're sending a replacement. Hopefully this will solve the problem
Well, day 2 and first problem. Phone connects to my work wifi but I get no internet connection. My other phone is connected with internet connection at the same time. Both phones have same settings afaik
WHEN YOU GET YOUR NEW PHONE, CHECK WIFI/INTERNET SERVICE ON ALL OF YOUR USUAL NETWORKS.
lollyjay said:
Well, day 2 and first problem. Phone connects to my work wifi but I get no internet connection. My other phone is connected with internet connection at the same time. Both phones have same settings afaik
Click to expand...
Click to collapse
Does your work wifi have any restrictions/security on it?
lollyjay said:
Well, day 2 and first problem. Phone connects to my work wifi but I get no internet connection. My other phone is connected with internet connection at the same time. Both phones have same settings afaik
Click to expand...
Click to collapse
Sounds like a local ip conflict or something else on your router side not a problem on the phone side. Did you follow the basic rule and restart the wifi router?
wtharp2 said:
Does your work wifi have any restrictions/security on it?
Click to expand...
Click to collapse
Just a password
jwis921 said:
Sounds like a local ip conflict or something else on your router side not a problem on the phone side. Did you follow the basic rule and restart the wifi router?
Click to expand...
Click to collapse
1 It is not my router; it belongs to my employer
2 My OnePlus 6 is here too and connected to the internet
3 All of my coworkers' phones are connected to the internet
So the phone works fine on your home wifi? It could still be the router. At my business if it has not been restarted in a while, new devices will not connect as too many ip have been given out since last restart so no more will be able to connect.
jwis921 said:
So the phone works fine on your home wifi? It could still be the router. At my business if it has not been restarted in a while, new devices will not connect as too many ip have been given out since last restart so no more will be able to connect.
Click to expand...
Click to collapse
I did a forget on my op6 and it still connected to the internet
lollyjay said:
I did a forget on my op6 and it still connected to the internet
Click to expand...
Click to collapse
That does nothing as the router has an IP stored for that Mac address currently. It's not renewing it's lease, the router just sees it as the phone has disconnected and reconnected like it does every day you go in. If the phone cant connect to any wifi then it's a hardware issue. Otherwise it is more than likely a network issue with the router.
jwis921 said:
That does nothing as the router has an IP stored for that Mac address currently. It's not renewing it's lease, the router just sees it as the phone has disconnected and reconnected like it does every day you go in. If the phone cant connect to any wifi then it's a hardware issue. Otherwise it is more than likely a network issue with the router.
Click to expand...
Click to collapse
I can connect to any other wifi just not this one
Sooo, I had a similar problem on Wednesday when I got my phone. During setup it wouldn't connect to my WAP (DHCP). No matter what I did on the phone it wouldn't connect. I went into my networking equipment settings (Cisco everything) and reserved it an IP. Worked. Thing is, sometimes I open an app that requires Internet, and it just spins. Or music won't start playing, whatever. I turn off then back on my WiFi and it's fine. I'm going to reboot my networking gear tonight and un-reserve the IP, see what happens. I REALLY hope this isn't a hardware issue on my phone. I'll be pissed if I already have to get a replacement.
Also, restarting the phone doesn't fix my issue with no Internet, only turning off then back on the WiFi. Might be something worth trying.
gettinwicked said:
Sooo, I had a similar problem on Wednesday when I got my phone. During setup it wouldn't connect to my WAP (DHCP). No matter what I did on the phone it wouldn't connect. I went into my networking equipment settings (Cisco everything) and reserved it an IP. Worked. Thing is, sometimes I open an app that requires Internet, and it just spins. Or music won't start playing, whatever. I turn off then back on my WiFi and it's fine. I'm going to reboot my networking gear tonight and un-reserve the IP, see what happens. I REALLY hope this isn't a hardware issue on my phone. I'll be pissed if I already have to get a replacement.
Also, restarting the phone doesn't fix my issue with no Internet, only turning off then back on the WiFi. Might be something worth trying.
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Thanks but this is my workplace wifi. I can't make them reboot for me
lollyjay said:
Thanks but this is my workplace wifi. I can't make them reboot for me
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I didn't mean the WAP or router, I mean the WiFi toggle on your phone.
gettinwicked said:
I didn't mean the WAP or router, I mean the WiFi toggle on your phone.
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Oh yes I tried that too
I spent 20 minutes with a Google tech and nothing worked
The WIFI performance on P3 and XL is not good. My old ass S5 outperforms both by a large margin on 2.4 and 5. My home router is high performance Turris Omnia. The pixels sometimes drop wifi completely in the bedroom 20 ft away (with horsehair plaster walls). In the driveway the S5 and Nexus 10 have solid connections and I get nothing from the P3 XL. This issue might be the last straw. WTF Google?
Check your WIFI connections before return window expires.
lollyjay said:
Oh yes I tried that too
I spent 20 minutes with a Google tech and nothing worked
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My work it department enacted a rule whereas they want to know every device that is on the network so I have to submit a network address request and give them my Mac address so they can allow my device access to the wifi network again. Maybe your work it ppl are doing the same thing. Maybe work devices are allowed by default.
Also my p2xl wifi reception is weak... I'm about to get a wifi mean network setup so I can get better coverage throughout my house.
My phone seems to be working better the last couple days. I had some problems yesterday, but it ended up just being YouTube Music. Also, my network speeds are great. Even when I was having problems a lot, my link and Internet speeds were up at the top of what my gear offers.
To anyone having, or has had problems, submit feedback on it from your phone. Maybe Google will see it and do something about it. I'm really hoping for a lot of fixes in the November update.
My IT department solved my issue by resetting the system.