My Verizon S8+ has started sperating from the frame on the left and bottom side of the screen. The gap is big enough for lint and small dust to get stuck and it can't be cleaned. The right and top sides have no gap and are completely flush against the frame.
Anyone know how to get it fixed? I'm afraid the water seal might be compromised.
Dems87 said:
My Verizon S8+ has started sperating from the frame on the left and bottom side of the screen. The gap is big enough for lint and small dust to get stuck and it can't be cleaned. The right and top sides have no gap and are completely flush against the frame.
Anyone know how to get it fixed? I'm afraid the water seal might be compromised.
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Any pics ? Sounds like manufacturing defect ring Samsung and see what they say. i'm sure warranty should be able to get it fixed..
You definitely want to get that checked out. The S8 is a very rigid phone so I have a feeling the separation is due to the battery swelling and pushing out from the inside. You should be able to get it covered through warranty.
glin89 said:
You definitely want to get that checked out. The S8 is a very rigid phone so I have a feeling the separation is due to the battery swelling and pushing out from the inside. You should be able to get it covered through warranty.
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Samsung is asking me to send the unit in for check up. But the rep said that it would take about 3 weeks to get the device back in my hands. No loaner provided sadly.
Dems87 said:
Samsung is asking me to send the unit in for check up. But the rep said that it would take about 3 weeks to get the device back in my hands. No loaner provided sadly.
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Had the same issue. I got an S8+ with slight red tint and was going to send it in until they told me the turn around time. It's always good to have a second phone just in case. If you spend a lot on your phone service you may be able to get a loaner from your provider, that's what CS told me.
My galaxy s8 is leaking light around the whole screen seal. Another defective phone accept this time the battery is not exploding just yet. The phone always gets to hot when charging (not using device during charging and everything is up to date including software and now just noticing the whole screen is separating from the device's back glass. Seriously. You should not have to have a warranty threw anyone when you pay almost a $1000 dollars for a phone. I like Samsung but every year I always end up getting a phone that leaks light out from the whole display sides. The galaxy S6 edge was coming apart, the galaxy s7 edge was coming apart and now the galaxy S8? If they can't do better than this they shouldn't even make phones and then to tell you you have to go with out a phone for 3 weeks to a month? Who has the money to pay for a not so cheap $120 - $300 phone when you just bought a $850 phone? I would switch to another brand but the other brands are not as attractive as the Samsung line up. I guess I will just take my chances. They never do a recall for this type of thing so I'm sure they won't this time and if they did do a recall they would still charge you more money for next year's model half off like they did for Galaxy Note 7 users, so it's not worth the waste of time.
---------- Post added at 04:09 AM ---------- Previous post was at 04:00 AM ----------
Also I meant to add. The phone also get to hot to hold while using the phone. No it's not plugged up to the charger, yes application's and software is all up to date, and it continues to say that there is water inside of the port and I always have to use my wireless fast charger to charge it. Went through all the steps for the charging port problem. It disappeared for a week and came right back. It's sad that customers spend so much on a phone only to be let down. The Galaxy S8 is a great phone. I just don't like the fact that there is always so many problems with every galaxy phone I've gotten leaking out light on all sides of the screen as if the front glass is separating from the back glass. As soon as they started making samsung phones all glass this started happening. The water detection in charging port was annoying enough and now this happens to add on to the problems.
I think this just another good reminder for all of us to try and have a secondary phone around just in case you need it. And it needn't be a terrible backup, either. We're pretty lucky that the mid-range and below market has become saturated. There's all kinds of reasonable options to use in case you need a backup phone. Than and just try and keep around your previous flagship. That's what my Note 5 is for these days.
Best of luck getting your phone taken care of.
Yes. Very important to have a back up secondary phone. I would have had my Galaxy S7E as my backup but before I purchased my unlocked Galaxy S8, I dropped my Galaxy S7E front first on my gravel driveway. I was highly disappointed about it and had insurance for my Galaxy S7E but Best buy wouldn't cover my Galaxy S7E through the insurance they gave me. I decided to go back to Bestbuy, payed my Galaxy S7E off and was going to put another Galaxy S7E on Best buy credit. This was about a month after Galaxy S8/S8+ hit store shelves. Looked around and saw the Galaxy S7E on display along side the Galaxy S8. This year I didn't have money to get insurance coverage over my second phone. Got to looking at prices on Galaxy devices and it just happen to be the week That the Galaxy S8 unlocked version was on sale. Was ready to pick up a Galaxy S7E and right beside it was the Galaxy S8. Both phones unlocked. It just so happen to be that both phones were exactly the same price ($799.00 US). So I said well if I'm going to pay $800 for a Galaxy device I am better off getting this year's model. So I asked for the Midnight black Galaxy S8 instead of paying there same exact price for another Galaxy S7E (Now a year old). I asked Bestbuy if my current 2y insurance would be switched over to my Galaxy S8 from my Galaxy S7E. They lied to me and told me I still had a year coverage and that years insurance would be put on my Galaxy S8. It has only been 3 months besinse I bought my defective Galaxy S8 with the screen coming unglued from the device. I didn't even ask them for a replacement device. I only asked them to reattach my screen back to device (The screen is still on the device just coming unglued). They told me that my insurance did not cover the Galaxy S8 and that the insurance was no good because it was for the Galaxy S7e. They told me I have to send it back in through Samsung but samsung told me I need to take it back to best buy for a replacement phone because it was defective. Now neither Samsung or Bestbuy will take my phone back and fix it so insurance is basically a money gimic.
---------- Post added at 06:30 PM ---------- Previous post was at 06:03 PM ----------
My point is my Galaxy S8 is not busted. Does not have a broken screen. The screen just needs to be reglued to the frame because it is coming apart on all four sides with a big enough gap that you can slide your fingernail in between the unglued screen and the device itself. I am now having to leave my Galaxy S8 inside of my phone case to be sure that the screen stays attached to the phone. Luckily I bough a really good phone case that is tight enough to hold the phone together. I just wanted people to be aware that if you go through certain stores to buy your phone they will refuse to replace or fix a defective device. One of these company's being Bestbuy. I asked them about fixing my phones screen only 3 weeks ago and until they agree to I am not going to pay for this device. The phone bill through Bestbuy is not due just yet but once they see that I refuse to pay for it they will call and I am going to tell them that I am not going to pay for this phone until they agree to fix it for me. I told them that besinse they will not fix my defective device don't expect a payment from me for the device. There solution was for me to buy a new phone.
I do have a question about my device. Would the screen of my phone being unglued with gaps between the screen and the frame cause my phone to continuously say (there is water in the port this may take a while to dry) and never charge when i need to charge my device. Obvbiously the water sill on my phone is compromised when you are able to stick your fingernails between the device's screen and frame, but I am curious if this is the reason my phone will not charge with my Usb/C charging cord's. I am having to use my wireless charging pad to get the phone to charge up. (By the way, my phone has never been in or near water for as long as I've had it. I never have trusted putting any of my Galaxy devices in water even when I had the Galaxy S5 which was supposably completely water proof.) I have been through all of the tips on how to fix my charging port problem including clearing catch and data for the Usb only to find that it works for a couple of days and comes right back again to hunt me.
I am sure that the reason my Galaxy S8 gets to hot to hold while charging or using the device has to do with my screen coming apart. My response to this was [(aka samsung] Make sure your applications are up to date, make sure your firmware/software is up to date running newest software, do not use your device while charging, etc.) I do not use my device while it is on the charger. My applications stay up to date and my software's are running latest OS. Not much help at all.
Related
My s7 edge last night stopped charging. The usb port has died. Any how I took it to the Samsung store and they tested it and are sending it away for repair.
Will my phone still be waterproof after repair I'd imagine that it should be. And if not, can I demand a new handset given it losing its ip68 rating?
If its fixed by samsung im pretty sure it'll still be waterproof just like it was before.
simbob86uk said:
My s7 edge last night stopped charging. The usb port has died. Any how I took it to the Samsung store and they tested it and are sending it away for repair.
Will my phone still be waterproof after repair I'd imagine that it should be. And if not, can I demand a new handset given it losing its ip68 rating?
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Why don't you just ask them instead? They know better and it would be a useful info for the rest of us.
Well not much more I can do now till I get it back but will certainly be asking and be wanting a new handset if it's not
i repaired mine at an official samsung service. they assured me that the device will "seal" as Samsung instructs (so theoritically) it will be waterproof. i haven't tested on my device because even though they said it i dont know if i can trust them and throw away 700 euros xD
take a glass with water with you when you pick it up, and throw it in there in front of them
Mine was 3 times on repair cuz '' waterproof '' first time they said to me it works like samsung said it will work, of course we wasn't waterproof, now I'm on 3rd time sending it ( I WANT NEW PHONE ) and gues what? Samsung doesn't want to change it... It's obvious that microsd/sim slot is ****ed up and even that they don't want to change... Bought myself LG G5 and now he has defective GPS . flagships these days are ****
On my way home from a great dinner with my wife on Valentine's Day, the phone holder on my wife's care slipped from the vent and my phone fell to the floor. We were almost home, so I just picked up the phone and brought it into the house when we arrived. About a half hour later, I went to use my phone and noticed the screen had cracked. I was bummed, but have to admit this was my first cracked screen. I figured I would have to pony up $100-$150 to get it fixed. I stumbled upon the ubreakifix website. When I called for a quote, they tell me it would cost me $359 to fix.
I don't carry insurance on our phones, as we have 4 lines. At $7-$11 per month per line, and a deductible of $79-$100 per incident, I didn't think insurance was worth the money. Since this is my first cracked screen, I have saved more than enough to just go out and buy a new phone, but I can't get over the cost to fix it. I wanted to bring this to the attention on this board. I am curious to know if others have fixed their screens, and what they paid. As of right now, I have called up my trusty HTC One M8 from the drawer back into action. Unless I can find a place to fix my screen at a reasonable cost, I will just wait for the S8 to come out in April.
Holy hell.
Add insurance and claim ?
Or buy a s7e on swappa
Sent from my iPhone using Tapatalk
I got a mint, like new S7E on Swappa for that exact same price a month ago. You couldn't tell it wasn't new, it was that good for condition.
Does the phone work at all? If it is working but just has a cracked display, put on a screen protector and use it until the S8 is out. If it is totally not working, this does not help of course.
I would check to see if that person guarantees water resistance after replacing the glass. As far as I know, only Samsung and certified Samsung repair centers keep the water resistance in place.
teegunn said:
I got a mint, like new S7E on Swappa for that exact same price a month ago. You couldn't tell it wasn't new, it was that good for condition.
Does the phone work at all? If it is working but just has a cracked display, put on a screen protector and use it until the S8 is out. If it is totally not working, this does not help of course.
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The display doesn't work either, otherwise I would just keep using it.
ttown said:
The display doesn't work either, otherwise I would just keep using it.
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Click to collapse
I figured. Stinks, but going back to your old phone for a couple months (less than that now hopefully) until the S8 is available is the right play. I got this S7E to replace my Note 7, which is still the best phone ever made to date BTW, and the S7E is close enough to the N7 to get me through until the S8+ hits. My other option was to go back to my Note 4, which works fine but seems very dated after the Note 7, and this deal on this mint S7E was good enough that I took it. The S7E will be my backup phone once I get the S8+.
ttown said:
On my way home from a great dinner with my wife on Valentine's Day, the phone holder on my wife's care slipped from the vent and my phone fell to the floor. We were almost home, so I just picked up the phone and brought it into the house when we arrived. About a half hour later, I went to use my phone and noticed the screen had cracked. I was bummed, but have to admit this was my first cracked screen. I figured I would have to pony up $100-$150 to get it fixed. I stumbled upon the ubreakifix website. When I called for a quote, they tell me it would cost me $359 to fix.
I don't carry insurance on our phones, as we have 4 lines. At $7-$11 per month per line, and a deductible of $79-$100 per incident, I didn't think insurance was worth the money. Since this is my first cracked screen, I have saved more than enough to just go out and buy a new phone, but I can't get over the cost to fix it. I wanted to bring this to the attention on this board. I am curious to know if others have fixed their screens, and what they paid. As of right now, I have called up my trusty HTC One M8 from the drawer back into action. Unless I can find a place to fix my screen at a reasonable cost, I will just wait for the S8 to come out in April.
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Have you called Samsung support? From what I'm reading it should only be $250 to have them fix it and they guarantee the waterproofing.
nathanh said:
Have you called Samsung support? From what I'm reading it should only be $250 to have them fix it and they guarantee the waterproofing.
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I didn't call Samsung support. To be honest, even $250 isn't worth it to me. If the S8 comes out, and I don't like it, then I will probably just fix the screen on my S7E. I don't mind using my M8 in the mean time. While it may not have all the features of the S7E, I think I actually prefer the size of the phone and the stereo speakers are good to have back.
Check with your local best buy as some of them have Samsung Certified repair centers in them that can change the screen for $160 bucks. Also Samsung can fix your device for $230 the last time I checked.
I used to be a Samsung Rep so that's how I know about the prices.
Yes. I had a badly damaged S7 Edge and samsung repaired it for $270. It works flawlessly with out any issues. It took them 7 business day to repair and ship it back
Quick look on eBay... screens are running about $250... $300 should be your repair price point... Honestly, when I see someone with a Galaxy anything phone come in for repair, I generally recommend just buying another one... sell your old one on eBay...
If you definitely want yours repaired, feel free to PM me... I'll repair for cost of parts plus shipping... (You are welcome to buy the parts and ship to me with a prepaid label... I would charge $0 for my work)... Not sure where you're located... but you could even bring it and wait while its repaired...
RBThompsonV said:
Quick look on eBay... screens are running about $250... $300 should be your repair price point... Honestly, when I see someone with a Galaxy anything phone come in for repair, I generally recommend just buying another one... sell your old one on eBay...
If you definitely want yours repaired, feel free to PM me... I'll repair for cost of parts plus shipping... (You are welcome to buy the parts and ship to me with a prepaid label... I would charge $0 for my work)... Not sure where you're located... but you could even bring it and wait while its repaired...
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No offense to you or your work, but I wouldn't let anybody but Samsung or a true Samsung Authorized repair center work on an S7 or Edge because they're the only ones that guarantee the IP68 rating stays intact.
raduque said:
No offense to you or your work, but I wouldn't let anybody but Samsung or a true Samsung Authorized repair center work on an S7 or Edge because they're the only ones that guarantee the IP68 rating stays intact.
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No offense taken... I often refer people out to Apple for 6S and 7 screens because Apple can repair them for about $100, whereas my screens come close to that price point alone... additionally, Apple won't give you a hard time later if there are other issues (FYI... you are legally allowed to take your equipment wherever you want to have it repaired, and that doesn't effect the warranty on the rest of your phone, but do not expect the manufacturer to warranty the replaced part... ) I have done the same with Galaxy phones are they are a pain in the ass to repair in a cost effective manner for the consumer...
With so many people needing to replace their motherboards, even in the Note Edge XDA forum and across other forums, well, everywhere, does anyone else think this could possibly be planned obsolescence on the part of Samsung?
Is it possible they have deliberately designed them to fail after a set period of time (This mostly occurs after the warranty period has ended) ?
I could understand if this was an issue due to numerous rom installs etc but it is also happening to people who have never rooted or flashed their phones.
I thought it was only happening to Note 4's but was thinking of buying a new Note Edge as I like the design and only want a phone with the stylus and a removable battery. So I had a look at the Note Edge forum on XDA. The same issue is happening with their phones too. I raised this issue with Samsung and when they advised it would cost me over $400 AU to replace the motherboard I was not impressed.
It would be more palatable to think it was an issue with the design of the phone but for it to almost always happen after the warranty period has expired... if it walks like a duck and quacks like a duck...
o0o.paw said:
With so many people needing to replace their motherboards, even in the Note Edge XDA forum and across other forums, well, everywhere, does anyone else think this could possibly be planned obsolescence on the part of Samsung?
Is it possible they have deliberately designed them to fail after a set period of time (This mostly occurs after the warranty period has ended) ?
I could understand if this was an issue due to numerous rom installs etc but it is also happening to people who have never rooted or flashed their phones.
I thought it was only happening to Note 4's but was thinking of buying a new Note Edge as I like the design and only want a phone with the stylus and a removable battery. So I had a look at the Note Edge forum on XDA. The same issue is happening with their phones too. I raised this issue with Samsung and when they advised it would cost me over $400 AU to replace the motherboard I was not impressed.
It would be more palatable to think it was an issue with the design of the phone but for it to almost always happen after the warranty period has expired... if it walks like a duck and quacks like a duck...
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Click to collapse
That's why I hate updates.
They usually add butt loads of bloatware and drive your phone nuts.
The harder it works, the faster it burns out.
o0o.paw said:
With so many people needing to replace their motherboards, even in the Note Edge XDA forum and across other forums, well, everywhere, does anyone else think this could possibly be planned obsolescence on the part of Samsung?
Is it possible they have deliberately designed them to fail after a set period of time (This mostly occurs after the warranty period has ended) ?
I could understand if this was an issue due to numerous rom installs etc but it is also happening to people who have never rooted or flashed their phones.
I thought it was only happening to Note 4's but was thinking of buying a new Note Edge as I like the design and only want a phone with the stylus and a removable battery. So I had a look at the Note Edge forum on XDA. The same issue is happening with their phones too. I raised this issue with Samsung and when they advised it would cost me over $400 AU to replace the motherboard I was not impressed.
It would be more palatable to think it was an issue with the design of the phone but for it to almost always happen after the warranty period has expired... if it walks like a duck and quacks like a duck...
Click to expand...
Click to collapse
Bought the phone in late 2014. Still working fine and no issues on the MB side. Althogh i had to change the batteries 5-6 times during this period.
I received an update from Samsung. They've asked me to drop it off at a kiosk or service centre and the they will have a look at it so see if it is an issue with the motherboard (which it definitely is). If it is they "may provide me with a remedy". Not sure what that means but I am just happy they have said they will have a look at it
Thought I'd add, they know I bought the phone second hand so I wasn't sure if they'd even look at it. Really impressed with the service even if they don't repair it.
I just hope they don't offer me a newer Note, I just want my phone fixed. I'd hate a phone without a removable battery.
Keep Us Updated (or me), every detail. I know that its like pulling teeth to get a repair person to divulge details.... Would love to have a newer Note or even replacement.
My MB died due to too many apps 400+ and running very hot for 1 year. So be warned do not run it HOT. Replaced with new MB costing £150 in UK.
unimatrix725 said:
Keep Us Updated (or me), every detail. I know that its like pulling teeth to get a repair person to divulge details.... Would love to have a newer Note or even replacement.
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Samsung did agree to replace the motherboard, the only issue I had was I had purchased the note second hand and didn't have proof of purchase. I'd taken it into the Samsung kiosk and they determined it was a motherboard issue. It had actually turned off and would only boot into the Samsung recovery when I took it in.
About a week before this I had to call an ambulance urgently and the phone froze three times. I had to keep taking the battery out. I finally got through. I pointed out to Samsung that a family member could have died from this. That may have swayed them a little but again as I had purchased it second hand they would not touch it. The guy at the kiosk said it was because it could have been stolen, so yeh on top of me freaking out because I was trying to call an ambulance they then made me feel like I was a thief. No it was not stolen, in fact I also have a note 4 that I bought brand new but I gave my daughter that one when her Sony phone died.
I ended up buying a Note Edge second hand again as a new one was going to take up to November to get here (unless I paid a stupid amount of money for delivery and even then it could have taken 4 weeks). I'll end up buying a new motherboard if this one dies too, hell I may even just order one when I have the money so I have it spare.
BTW the Note Edge is way more awesome than the Note 4.
I now have a new battery cover, a fake Samsung battery cover case thing and a few screen protectors on the way, I don't think they are glass and the glass ones on eBay are a rip off. I'll be able to charge the phone on my Samsung note 3 dock and the spare battery at the same time. When I have some spare $ I'll grab another spare battery (I like to have 3 batteries in case one starts to swell and die).
I would have taken this further due to not being able to call the ambulance but our consumer laws say that you must have proof of purchase, besides I'm visiting the hospital every day working full time and trying to do the family house work & cooking so I don't have enough time. I'm also still really shaken up by what happened so it's probably better that I let it go.
I was wondering if anyone here has had to replace the screen on their S8+ lately
and any pricing advice
mine broke in a weird spot almost like a stress crack
bottom of phone below home button
bigcid10 said:
I was wondering if anyone here has had to replace the screen on their S8+ lately
and any pricing advice
mine broke in a weird spot almost like a stress crack
bottom of phone below home button
Click to expand...
Click to collapse
I had mine fixed at ifixandrepair for $250. OEM new Samsung screen, they showed me the box. I have square trade warranty, they said only one place in my area they worked with which was batteries plus. Batteries plus said they had to send it out, take about 3-5 days, was same price. Square Trade said i could take it to anyone i wanted but i'd have to pay for it and send them the bill. I had it back fixed in 2 hours and the reimbursement check in 3 days. The new screen is much brighter and colors are a lot more vivid and vibrant. Touch is perfect. Of course it's no longer water proof, which is to be expected. I love the phone, hate the fingerprint sensor location. Pre-ordered unlocked s9+ from samsung
Thank you,That sounds reasonable enough
I will keep them in mind when I have to get it done
I used Samsung without insurance and only ended up costing $170 but was without my phone for a week. Had to mail it to them. And it is still waterproof. Dropped it in the rain getting out the truck went back 10 mins later and found it, still working.
Sent from my SM-G955U using Tapatalk
I set my phone down and picked it up only to find dead Pixels in the lower right of the screen! Anyone else have this happen. I haven't dropped the phone or gotten it wet. I am sending it off to Samsung Thursday. I hope they fix it and don't come up with some excuse to to warranty the dead Pixels.
I've had this happen as well. I sent it off to be fixed but when it came back, the front display wasn't working. Now I'll have to send it off again...
What a mess. You would think they would just give you a new phone. They wanted me to take it to one of these fix it places here in Dallas. I opted to send it to the official samsung repair. We shall see.
Yep, me too
This just happened to me an hour ago. I have not damaged the phone in any way. I hope this doesn't turn out to be another Galaxy Fold debacle.
Update: I just called Sprint and since I am within the 30 day satisfaction window, they are going to replace my phone. If this happens again then I'll be highly disappointed!
yopiggy said:
What a mess. You would think they would just give you a new phone. They wanted me to take it to one of these fix it places here in Dallas. I opted to send it to the official samsung repair. We shall see.
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Click to collapse
Hey what was the update ? I live in dallas too. and I have exactly the same concern. Its good to know what they say before i go there.
Same here. I sent it in for repair, got slammed back with out of warranty due to an invisible scratch in a totally different spot, with their own admission is unrelated to the dead pixel and fault in the screen, and is only on the outer cover...but still invalidate warranty....I switched to Samsung 3 years ago, I might be trying google next...can't replace a good customer service when it matters.
I took my phone to the Samsung repair place uBreakiFix located at 6205 Coit Rd Suite 336, Plano, TX 75024. They fixed it under warranty. Now my phone is really getting hot. So hot is is starting to burn my face when I talk on it. Looks like i will be calling samsung again. I am afraid this thing is going to explode.
Dead Pixels x2!
I am already on my 2nd Galaxy Z Flip and now trying to get #3! My first phone developed a spot of dead pixels in the middle of the screen. They magically appeared less than 24 hours after I received it. It was only plugged in to charge overnight, so I know that they were not caused by me. It then took over 3 weeks of multiple calls to finally get it replaced! At first, they kept trying to get me to send it in for a refund, and then told me that I could just buy a new one to fix it. I told them that they were dumb and that this was not a logical option. I received this phone through the Samsung Device Insights program for 1/2 price and a replacement would cost me the full amount.
Finally, after spending another hour on the phone and telling my story for the 50th time, I finally got through to someone in a higher up support office. He agreed with me that the previous calls and my experiences were ridiculous. He took the time to contact a local authorized Samsung repair store where he could send a replacement phone for me to pick up. On the bright side, I only had to turn in the phone, and I got a completely brand new one in the box. He said I could keep all the accessories from the original phone. While it did take a few days longer than I was originally told, I did eventually get the new phone.
Fast forward to today, I have had this replacement device for exactly 20 days. I am presently at work and when I opened the phone to check my messages, I found MORE DEAD PIXELS! Just like the last phone, they are always visible, only this time they are at the top of the display. I made another call back into Samsung, and I am currently waiting for a return phone call from Anthony. He just so happens to be the same upper level support person that I spoke with last time. He was the only one that was able to get the phone swapped out. Now I am hoping he will call me back to get this taken care of again.
I will say that If I do not get a call today as promised, I am sending it back for a full refund and I will never again buy another Samsung product. I am leery about even getting a 3rd unit after the horrible experiences I have had. Have any of you had similar problems and did they get your defective phone screens repaired/replaced as promised? So far, I am very underwhelmed and think that Samsung has a long way to go to provide proper customer service.
Me too
I've had a Z flip for 5 months and tiny dead pixels on the top of screen.
I've never dropped nor wet.
I went to Samsung repair shop in London and they told me that they can't repair under warranty and I had to pay 99 pounds.
They mentioned that they could see tiny scratch on the screen which I couldn't see my eyes.
My friends told me that Samsung after care are terrible and I agree that.
I've been carefull this phone and I've never had a problem with dead pixels before.
I felt I was conned and very disappointed with Samsung