So my phone decides to reset itself (reboot) 1-3 times a day every day, it doesnt erase any data and all appears to be normal afterwards, but this is really frustrating, do I have a defective unit or what?
I've eliminated a few possibilities: It's not any software I've installed, did a wipe and installed nothing still happens. It's not the gps or internet as it happens when I am and am not using either. I have two batteries and seems to happen on both, if it is indeed defective how do I convince the Sprint Rep that I'm not crazy since I can't really REPLICATE the problem because it happens randomly.
Any suggestions much appreciated. Thanks!!!
Hi everyone, just got the tablet today and set it up at work, played with it for bit and everthing was working fine.
Got home about 2 hours ago and now when I wake it from Sleep, the touch screen is not responding at all. Have tried everything, power is 98%, plugged into a PC, did the hard reboot, even wiping the data to start setup again. But all to no avail.
The screen isn't responding at all. Its very frustrating as I want to play with it some more!!!
Hope someone has experienced this and can help.
had the same issue once...i turned it off and left it for about 5min...turned it on and the screen works again...
this hasn't occured since then..probably just a system glitch..
Happened to me once, reset the device and it worked. Now it happened again and its been unusable for a day. If it doesn't work tonight, the $hit is going to hit the fan...
Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.
Have you guys contacted ASUS support? They will probably have you RMA it. How long did you guys have it before this happened? Now I'm worried that mine will do the same thing.
ASUS support did want to RMA my TF that was having this problem. However, after leaving it off for a couple hours, I went to turn it on to wipe out all my account settings and the touchscreen started working again.
I have no explanation for why it started working though. The last thing I did before it was magically fixed was go through the normal shutdown procedure by answering the 'do you want to shut down' using the dock's mouse instead of just holding down the power button. Maybe that made a difference?
Blue_Man said:
Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.
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This is what happened to me. Stuck at the lock screen, no touch at all. After 4 days of waiting for Asus to reply to my email and several disconnected phone calls, I have returned it to newegg. Since this item is still out of stock I expect to receive a full refund. Which is fine by me. June 8th, here I come.
Same thing happened to me, just returned it to fry's and was able to avoid the restocking fee. Going to get the galaxy tab come june 8th now instead.
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I have weird little quirky things like this happen from time to time with my TF, such as having to hit the power button or lock button twice before it works. I think it might be more of a software issue than anything to be honest. Hoping that future updates will correct all of these issues.
I hope its a software issue....
Found a solution that worked for me. I booted into recovery mode by holding vol down and power. then I selected vol up to enter recovery. Then the exclamation point came up with the android robot. I left it like that for a few minutes then held down the power until it resarted.
It booted up like normal, no data lost. I then restarted for good measure. Came right back up like normal, touch screen and all.
Thanks jdmnash. I followed your instructions and it worked like a breeze. Should make this part of a sticky help thread.
Found a solution
Update: Tried every fix I could identify on the forums as I was also draining the battery as suggested on several forums. After 4 days waiting for the battery to drain, I was able to restart the TF and get active responses to the touchscreen. Unfortunately I had performed a reset and wipe earlier so I am having to reload everything. I am happy to have a functioning TF again, but have serious concerns about this failure and this awkward repair method. Additionally, I have still not had a response from ASUS support from 5 days ago.
Mine is constantly doing this. Randomly.
Its as if the daemon for screen touch detection crashes. The rest of the unit is fine but that stops and the only fix is a power button off, then on.
Something is not right here. Its vanilla out of the box, no extra software just the 13 FW update.
Will 3.1 fix this? Hopefully, as it stands, this will have to be returned. It is not fit for purpose, constantly failing.
same problem
Just picked up mine. Out of the box at a cafe it worked just fine. Brought it home and same problem as everyone else in this thread. Have tried all of the suggestions in this thread (except waiting for the battery to die). Even installed the 3.1 update via SD. Still no joy. Guess I'll try a few more things before returning it. My guess is a problem in the supply chain with the capacitors that detect screen touch. Doubt that it can be solved solely through a software update (or if it can it definitely didn't make it into 3.1)
my touch screen stopped working a week ago while i was at school. and i got really pissed and just kept on rebooting it and after like 5 or 6 reboots it started working. Havent had same problem since.
Hmm... thanks for suggestion. Tried booting it about 5 times but still borked. Draining the battery now as my last attempt before taking it back.
Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.
Unstable touchscreen
obi-nine said:
Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.
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Hi , After the battery is zero and then 30 minutes charging, in order to make it work , did you discharge it right after 30 minutes or still you keep it charging ?
I got same problem with my TF which is really a disappointment.. I tried to factory reset, reboot ... but still can't make it work. I have to try this trick by draining the battery to zero. Hopefully, I get advise from all of you for this problem ?
Thanks a lot
Can you guys try using ADW launcher and see if things improve?
I think it did for me.
This phone started rebooting frequently about 30 hours ago. Sometimes it won't power back on right away. Being plugged in makes no difference. It's sometimes rebooted mid-boot. Am on the PFD program. Haven't seen an update applied for at least a few days before this started happening. No new apps. I went through a factory reset earlier today but it's continued to happen in the last few hours. Any bright ideas what I could try at this point?
altintx said:
This phone started rebooting frequently about 30 hours ago. Sometimes it won't power back on right away. Being plugged in makes no difference. It's sometimes rebooted mid-boot. Am on the PFD program. Haven't seen an update applied for at least a few days before this started happening. No new apps. I went through a factory reset earlier today but it's continued to happen in the last few hours. Any bright ideas what I could try at this point?
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You can try the hard reset.
You can also try reflash your Hardware Product Code (= origin ROM) with Nokia Software Recovery Tool software.
Careful: The two methods will remove your personal data.
It seems like it's worked itself out. It was happening for about 4 days. I restarted on my own (independent of its frequent self-reboots), factory reset it, pulled battery, tried everything I could and it kept rebooting, until it just kind of stopped. I have no idea what was going on.
altintx said:
It seems like it's worked itself out. It was happening for about 4 days. I restarted on my own (independent of its frequent self-reboots), factory reset it, pulled battery, tried everything I could and it kept rebooting, until it just kind of stopped. I have no idea what was going on.
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I have something similar. I have Lumia 830. With Windows Update 8.1 Update 2. My Reboots are random:
* Sometimes reboots constantly for about 10-15mins.
* Sometimes few reboots and full startup of system.
* Sometimes using for different time periods, it reboots.
hey guys, as the title says, my S7 is having issues. it has android 7, sprint. even after many updates from OTA, no change. I've already done a FULL factory reset. cache, everything. sometimes I'll use the phone, itll time off on it's own then I'll go to use it after a few seconds, or maybe minutes, and i can hit all the buttons, it wont wake up, give it a minute or 2 then it'll act normal. Then other times I'll be using it and it becomes So sluggish it locks up for a while..... again before and after a complete wipe/reset, made no difference before and after, and I even left it free of my apps for a while, no change. I have googled this issue and came up with nothing unfortunately. anybody else having it?
The phone shuts down suddenly. Maybe be overheating, because it seems to keep working if it is in supersaving battery mode. Factory reset did not help. Screen was changed 3 months ago. The latest update was installed 10 days ago. The day before problems the phone was a bit wet in my pocket due to rain.
The battery is changing well , at least it seems so.
I was thinking to try installing older ROM (assuming update is causing problems). Or changing battery (as this is one of main problems mentioned on YouTube, although those videos are only on languages I don't speak, mainly from India).
Before doing the factory reset I noticed that the phone would not turn off by itself While I was playing music, that was really strange, and this made me thinking that reset could help.