since i've updated to 2.3.3, i've noticed that some pictures are missing from phone. i think i had the issue with 2.3.2 as well. noticed video missing as well. this really gets to me since the pictures just randomly get deleted from the phone. i've googled it and it's a common problem. does anyone have a fix for this yet?
My understanding is that the pictures arn't actually getting deleted, just the gallery isn't displaying them. To be sure, connect your phone to your PC and browse to the pictures, they should all be there.
I believe I saw a 'fix' somewhere about installing a different gallery manager app, and that that seemed to fix the issue. I can't remember which forum I saw it on, so please don't quote me.
This used to happen to me on my NS. It would look like the photos where deleted but then when I would check later on they would be their ,and that was on 2.3.2
As we say in French: "Dans le doute, reboote". (When in doubt, reboot). Your pictures will be back in the gallery. That's the only workaround I found for the moment...
I've had this but the pictures *are* deleted. I do not trust the Gallery app anymore, and only use QuickPic (https://market.android.com/details?id=com.alensw.PicFolder&feature=search_result).
T
Quickpic is the way to go!!
I use Quickpic as well cuz the gallery app sucks. I just lost pics and a video that i converted and moved onto my phone. They are gone. Can't find them using my computer to browse my phone, can't find them using ESfile explorer either. Rebooted. Still gone
Can't find a fix anywhere. Not happy.
At least I didn't lose data on my iPhone.
I have had this happen to me too, but i had the app AndExplorer on it and i read something where it said that this app was known to delete files just randomly, so if you have this app.. id suggest using Linda Manager or another file manager instead..
Here is what you can try when you see pictures not showing up in gallery3D app:
Stop or FC Gallery.apk so it's not running
Use root expolorer (or some other expolrer capable of displaying files and folders starting with ".")
Browse to /sdcard/DCIM/.thumbnails
Delete all pictures and files you see there (those are thumbnails only)
You might have to reboot the phone but usually you can just start Gallery and it will regenerate (slowly) all your thumbnails again.
Gallery3D app creates the folder called ".thumbnails" for which it stores all thumbnails of your pictures for quick screen draw on the 3D interface. If for some reason you copy your pictures from one place on SD card to another or you add new pictures without Gallery.apk running they wont show up because thumbnails were either deleted or never created.
I had to reset my phone. I then reloaded the camera photos I had taken before into dcim/camera. When I look in the gallery there are no thumbnails of these photos.
How can I get the phone to recreate the thumbnails?
Thanks.
Hal
halteach said:
I had to reset my phone. I then reloaded the camera photos I had taken before into dcim/camera. When I look in the gallery there are no thumbnails of these photos.
How can I get the phone to recreate the thumbnails?
Thanks.
Hal
Click to expand...
Click to collapse
Probably just takes some time to generate them, if it's a TON of photos.
halteach said:
I had to reset my phone. I then reloaded the camera photos I had taken before into dcim/camera. When I look in the gallery there are no thumbnails of these photos.
How can I get the phone to recreate the thumbnails?
Thanks.
Hal
Click to expand...
Click to collapse
Have you tried restarting your phone?
Japultra said:
Have you tried restarting your phone?
Click to expand...
Click to collapse
yes. did nothing.
hal
ingenious247 said:
Probably just takes some time to generate them, if it's a TON of photos.
Click to expand...
Click to collapse
not a ton, a few hundred. several days on no thumbnails.
hal
halteach said:
I had to reset my phone. I then reloaded the camera photos I had taken before into dcim/camera. When I look in the gallery there are no thumbnails of these photos.
How can I get the phone to recreate the thumbnails?
Thanks.
Hal
Click to expand...
Click to collapse
You could try this Settings > Applications > Application Manager> All. Look for Media Storage and go into and hit Clear Data. It should rebuild the database, you may have to restart to trigger the database rebuild.
The Gallery not refreshing seems to be a common problem across devices and Android versions, to some extent. I assume this is more Android version related that device specific.
My situation: I am on a Samsung Note 4 with ~stock (MODestRom X), Android 6.0.1. The Gallery app (and Snap Gallery) would only show me a few folders and pictures from within my <SDcard>/DCIM/<many folders including Camera>. New pictures would go into the Camera folder and show up in the Gallery, but existing pictures in the Camera folder, and most all the other folders, would not show up. I find no new posts on this issue in the last year or so.
The fix that worked for me: On the SD card, rename DCIM to DCIM1. At that point, DCIM1 started to get indexed properly. I renamed it back to DCIM so that new camera shots would go into their proper default home (<SDcard>/DCIM/Camera) and I didn't end up with a parallel Camera folder.
Other stuff I tied that DID NOT HELP:
Reboot
Applications Manager > Gallery > Clear cache and data
I found a .nomedia file at the top of the SD card. Deleting it did not help. No .nomedia files within the DCIM tree.
Hooked it up to my computer and synched in a new .mp3 file, hoping this would trigger a media scan. No help.
Looked for media scanner apps in the App store. Did not try, but most reviews said Fail, and none I found specified what Android versions they were said to work on.
Waited a few days.
Swore.
Googled XDA and found almost no recent postings, so I responded to this one.
I did NOT try moving the pictures off and back onto the SD card.
May this post help someone else!
Hi,
since last night I cannot access any of my photos, videos, voice recordings, stickers etc in the whatsapp app.
I've noticed that a new folder was created under /android/med/whatsapp.com, but only tiny bit of the files was moved there.
Ther rest still stays in the older location /internal storage/whatsapp. But whatsapp does not take info from these folders and it looks like it's all empty.
What I've tried so far - move a few gfiles to the new location - still whatsapp app claims there are no photos or videos to be shown (although I moved them to the new location).
Tried to backup to to google drive and restore - I get an error.
I know that it's caused due to android API 30 on android 11 and up - apps can access only their own folders, but it seems like the migration on whatsapp's part was horrible.
I have friends with the same situation but with a few files. My whatsapp back is around 39 GB.
Anyone found a solution yet? I contacted whatsapp support with no feedback so far.
whatsappbug said:
Hi,
since last night I cannot access any of my photos, videos, voice recordings, stickers etc in the whatsapp app.
I've noticed that a new folder was created under /android/med/whatsapp.com, but only tiny bit of the files was moved there.
Ther rest still stays in the older location /internal storage/whatsapp. But whatsapp does not take info from these folders and it looks like it's all empty.
What I've tried so far - move a few gfiles to the new location - still whatsapp app claims there are no photos or videos to be shown (although I moved them to the new location).
Tried to backup to to google drive and restore - I get an error.
I know that it's caused due to android API 30 on android 11 and up - apps can access only their own folders, but it seems like the migration on whatsapp's part was horrible.
I have friends with the same situation but with a few files. My whatsapp back is around 39 GB.
Anyone found a solution yet? I contacted whatsapp support with no feedback so far.
Click to expand...
Click to collapse
Did you find any solution? I am facing the same issue.
Hello,
Recently upgraded to S22 Ultra from S22 and have nothing but issues.
Discovered that there were multiple "camera roll" "screenshoot" "dcim" etc.. folders at first I thought it was just folders from older phones but it wasn't. There were photos from 1 day spread throughout all the "camera roll" folders so I combined them. That somehow filled up my storage and has caused duplicates and caused issues with the apps that create their own folders.
So I can undo what I've done and hopefully fix the problem now and for future upgrades, could you please tell me where all the various photo folders should be saved? When I combined the duplicate folders I then moved them all under Samsung Gallery.
Hope that makes sense.
Most items are natively stored in the 'DCIM' folder (e.g., screenshots, or pictures/videos that you took ON the device).
However different applications often use their own folders in which to store media. Some 'may' provide you the option to remap the path to a folder of your choice.
However, if you want to see where a picture is stored by folder name, open 'Gallery' and go to 'Albums'.
AHE_XDA said:
Most items are natively stored in the 'DCIM' folder (e.g., screenshots, or pictures/videos that you took ON the device).
However different applications often use their own folders in which to store media. Some 'may' provide you the option to remap the path to a folder of your choice.
However, if you want to see where a picture is stored by folder name, open 'Gallery' and go to 'Albums'.
Click to expand...
Click to collapse
Hi, the folders with similar names have been created by the device I'm not referring to any albums within Samsung Gallery I've created. The issue is with what this device is doing, I first located them in Samsung Files on the device and also in OneDrive via the website not the OneDrive app.
There are multiple dcim folders, multiple folders labelled camera, camera roll etc.. at first I thought they were folders from previous devices, but when you take say 20 photos in a day they are spread throughout these various camera roll folders not just in one.
Hi, I only see one DCIM folder in my S22 Ultra. Are you saying that you have multiple folders with the same name? How many of them? Are you using multiple photo applications, like the GCam ported application and the stock one, and others? Are you in stock android? Rooted?
kkvvdd said:
Hi, the folders with similar names have been created by the device I'm not referring to any albums within Samsung Gallery I've created. The issue is with what this device is doing, I first located them in Samsung Files on the device and also in OneDrive via the website not the OneDrive app.
There are multiple dcim folders, multiple folders labelled camera, camera roll etc.. at first I thought they were folders from previous devices, but when you take say 20 photos in a day they are spread throughout these various camera roll folders not just in one.
Click to expand...
Click to collapse
That is not normal behavior. The way the S22 Ultra handles images taken by both the default Camera and Expert RAW apps is the same as the S22+ and S22. It creates only one DCIM folder with Camera, Expert RAW, and Screenshot subfolders. Apps like Facebook, Video Editor, AR Emoji camera will also build their own subfolders within DCIM. Google Messages, Instagram, Facebook Messenger, Whatsapp, Office Lense, put their respective folders in the Pictures folder which is at the same level as DCIM.
Try resetting the camera app settings.
Camera - > Settings->Reset settings (3rd from the bottom).
If that doesn't work backup all of your important files (documents, photos, videos, etc.) to your computer and factory reset it. Don't restore from a backup. Once you have confirmed that it is working properly, you copy your files back. When reinstalling apps pay attention to the behavior after each installation. There is still the possibility of a third party app may be the cause.
Yes, I know that it's tedious, but it will either fix it, or help you identify what is causing the problem.
Marcelocohenarg said:
Hi, I only see one DCIM folder in my S22 Ultra. Are you saying that you have multiple folders with the same name? How many of them? Are you using multiple photo applications, like the GCam ported application and the stock one, and others? Are you in stock android? Rooted?
Click to expand...
Click to collapse
Hi, yes so more than one Dcim, more than one camera roll etc.. at first I thought they were from my previous devices but when I take photos, one days worth of photos is spread across the say camera roll folders which just makes it more confusing to workout how to fix.
Nothing out of the ordinary, everything's stock standard that automatically is on the device. I've had nothing but trouble since upgrading so many other issues but would like to sort this one if I can.
gernerttl said:
That is not normal behavior. The way the S22 Ultra handles images taken by both the default Camera and Expert RAW apps is the same as the S22+ and S22. It creates only one DCIM folder with Camera, Expert RAW, and Screenshot subfolders. Apps like Facebook, Video Editor, AR Emoji camera will also build their own subfolders within DCIM. Google Messages, Instagram, Facebook Messenger, Whatsapp, Office Lense, put their respective folders in the Pictures folder which is at the same level as DCIM.
Try resetting the camera app settings.
Camera - > Settings->Reset settings (3rd from the bottom).
If that doesn't work backup all of your important files (documents, photos, videos, etc.) to your computer and factory reset it. Don't restore from a backup. Once you have confirmed that it is working properly, you copy your files back. When reinstalling apps pay attention to the behavior after each installation. There is still the possibility of a third party app may be the cause.
Yes, I know that it's tedious, but it will either fix it, or help you identify what is causing the problem.
Click to expand...
Click to collapse
Hi, I've had to factory reset over 30 times as I have so many issues, not just this photo folder issue. When I first got the device and setting it up as per usual encountered errors.
Did a factory reset via the settings and when the phone was turned back on it wasn't completely reset, tried again and a few more things were reset but again not all.
Had to do a black screen reset (sorry dont know what thats called) and that helped a lot more but it was still not a completly reset device.
I've tried not signing into anything and setting up as a new user, didn't solve anything, I've signed in as you go and that hasn't worked either. I've installed all apps manually, not from backup, and still have issues (I only have like 20 apps most are just standard or the bank). I've had an authorised technician remove and reinstall the software, and that didn't solve anything. They were stumped as they can replicate all of my issues but weren't able to fix them.
I've been battling with this since I got it and have had to make do but it's basically an expensive piece of plastic/glass at this point.
I haven't tried specifically what you've suggested about the camera, so I will give that a go.
kkvvdd said:
Hi, I've had to factory reset over 30 times as I have so many issues, not just this photo folder issue. When I first got the device and setting it up as per usual encountered errors.
Did a factory reset via the settings and when the phone was turned back on it wasn't completely reset, tried again and a few more things were reset but again not all.
Had to do a black screen reset (sorry dont know what thats called) and that helped a lot more but it was still not a completly reset device.
I've tried not signing into anything and setting up as a new user, didn't solve anything, I've signed in as you go and that hasn't worked either. I've installed all apps manually, not from backup, and still have issues (I only have like 20 apps most are just standard or the bank). I've had an authorised technician remove and reinstall the software, and that didn't solve anything. They were stumped as they can replicate all of my issues but weren't able to fix them.
I've been battling with this since I got it and have had to make do but it's basically an expensive piece of plastic/glass at this point.
I haven't tried specifically what you've suggested about the camera, so I will give that a go.
Click to expand...
Click to collapse
If a factory reset is not working, it sounds like the recovery partition is corrupted. Have you attempted a factory reset using the power on, volume up method?
1. Completely power the phone off.
2. Simultaneously press and hold the power and volume up buttons until you see the Samsung logo. This will put you into Recovery mode.
3. Using the volume down button, scroll down to select Wipe data/factory reset and press the power button.
4. Select yes to confirm your choice.
It will may ask you for your Google account password. If it does, enter it. It should then run you through the reset process. The difference with using this method instead of doing from settings, is that it should download a fresh image.
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
kkvvdd said:
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
Click to expand...
Click to collapse
There is absolutely nothing wrong with your phone.
Have you enabled Sync between OneDrive and Samsung Gallery?
If so, turn it OFF.
There is only one DCIM folder in a phone, and the Camera folder is inside of it. On Samsung phones, even the Screenshot folder is inside DCIM by default, but you have the choice of changing its location.
Hi, there is actually a lot wrong with the phone not just this. Which has all been proven by an authorised Samsung technician who has been able to replicate bit not fix any of the issues, unfortunately it's been like this since day one and I'm not getting very far with Samsung so I am trying to fix what I can so it's more usable than an expensive piece of plastic/glass.
But thank you for being so polite and helpful, it makes joining a forum and asking for help so much less daunting.
gernerttl said:
If a factory reset is not working, it sounds like the recovery partition is corrupted. Have you attempted a factory reset using the power on, volume up method?
1. Completely power the phone off.
2. Simultaneously press and hold the power and volume up buttons until you see the Samsung logo. This will put you into Recovery mode.
3. Using the volume down button, scroll down to select Wipe data/factory reset and press the power button.
4. Select yes to confirm your choice.
It will may ask you for your Google account password. If it does, enter it. It should then run you through the reset process. The difference with using this method instead of doing from settings, is that it should download a fresh image.
Click to expand...
Click to collapse
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
kkvvdd said:
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
Click to expand...
Click to collapse
Some apps do put folders in the Pictures folder.
Just to be clear. When you open My Files and go to the Internal storage, how many DCIM folders are there? There should only be one. If there is, then your phone is working as designed. You cannot have two folders with the same name on the same level. No OS that I know of does allows that.
If you are seeing more than one DCIM folder in OneDrive, then something happened with the syncing. Are you syncing any other devices (tablets or phones) with OneDrive?