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[Q] Where does VSCOCam store its photos?? It's "hiding" 1000+ of my photos!!
Specs:
Nexus 5 | Android 5.0.1
unrooted
Apps used to diagnose:
Mac - Android File Viewer
Android - X-plore, ES File Explorer
Hello everyone,
Sorry for the wall of text, long time lurker, first time posting at XDA here, hope to find a solution after days of trying on my own... I am HEARTBROKEN by vscocam on Android... :crying:
I've been using VSCOCam for 80% of my photos on my Nexus5 for the last year and half, I've taken thousands of photos and I want to back them up. The app works as follows:
Take photo using app > photo stored in internal app library > edit photo > export to android photo library (VSCOcam folder)
The VSCOCam folder is located inside /sdcard/DCIM/, but it only stores the exported/edited photos that you chose to export from the app. I cannot for the life of me find the "internal library" folder for the photos, I looked and looked and had no luck finding where the photos or any hints of the app dir itself... only the exported photos. When I looked around online apparently the iOS version has a backup feature for the internal app library when connected to iTunes, Android version ONLY has the "export" button within the app to act as a backup feature. Well that's not going to work because:
1. No select all (ctrl/cmd + A)function. I will not spend hours check marking and scrolling through thousands of thumbnails individually... makes me shudder thinking about it.
2. I will essentially be saving my photos twice or more on the phone, VSCOcam doesn't overwrite existing or even ask, it creates duplicates next to eachother.
3. Exported photos from the app loses all metadata... this one I could afford to lose but it'd be nice to have a date it was taken and not date it was exported.
In my desperation I even chatted with the costumer service staff of the company, no luck, no solution. Only export button. Apparently my cases is very isolated as I can't find anyone with the same problem as I do.... maybe I'm not that bright. :silly:
Even with my limited IT skills, I firmly believe There has to be a folder that stores all the jpg as they're taken by the camera. Instagram does it and so does almost every photo apps out there. I just need to locate that dir... Am I looking in the wrong places? Do I need to root? Please give me some advice on this!!
TL;DR - VSCOCam app is holding thousands of my photos, I can't find the directory that they're stored in. VSCO is telling me "there is no internal app folder." and tell me to spend hours exporting each one manually. I don't want to hate VSCOCam, it rocks, but this is breaking my heart!!!
mobscene8859 said:
Specs:
Nexus 5 | Android 5.0.1
unrooted
Apps used to diagnose:
Mac - Android File Viewer
Android - X-plore, ES File Explorer
Hello everyone,
Sorry for the wall of text, long time lurker, first time posting at XDA here, hope to find a solution after days of trying on my own... I am HEARTBROKEN by vscocam on Android... :crying:
I've been using VSCOCam for 80% of my photos on my Nexus5 for the last year and half, I've taken thousands of photos and I want to back them up. The app works as follows:
Take photo using app > photo stored in internal app library > edit photo > export to android photo library (VSCOcam folder)
The VSCOCam folder is located inside /sdcard/DCIM/, but it only stores the exported/edited photos that you chose to export from the app. I cannot for the life of me find the "internal library" folder for the photos, I looked and looked and had no luck finding where the photos or any hints of the app dir itself... only the exported photos. When I looked around online apparently the iOS version has a backup feature for the internal app library when connected to iTunes, Android version ONLY has the "export" button within the app to act as a backup feature. Well that's not going to work because:
1. No select all (ctrl/cmd + A)function. I will not spend hours check marking and scrolling through thousands of thumbnails individually... makes me shudder thinking about it.
2. I will essentially be saving my photos twice or more on the phone, VSCOcam doesn't overwrite existing or even ask, it creates duplicates next to eachother.
3. Exported photos from the app loses all metadata... this one I could afford to lose but it'd be nice to have a date it was taken and not date it was exported.
In my desperation I even chatted with the costumer service staff of the company, no luck, no solution. Only export button. Apparently my cases is very isolated as I can't find anyone with the same problem as I do.... maybe I'm not that bright. :silly:
Even with my limited IT skills, I firmly believe There has to be a folder that stores all the jpg as they're taken by the camera. Instagram does it and so does almost every photo apps out there. I just need to locate that dir... Am I looking in the wrong places? Do I need to root? Please give me some advice on this!!
TL;DR - VSCOCam app is holding thousands of my photos, I can't find the directory that they're stored in. VSCO is telling me "there is no internal app folder." and tell me to spend hours exporting each one manually. I don't want to hate VSCOCam, it rocks, but this is breaking my heart!!!
Click to expand...
Click to collapse
you will need root for this
the photos are in "/data/data/com.vsco.cam/files/images"
joanthanmajh said:
you will need root for this
the photos are in "/data/data/com.vsco.cam/files/images"
Click to expand...
Click to collapse
Oh wow thank you for this!!! I knew it!! :good:
I will try and root my phone tonight. I'll be following this guide.
So I guess after I root, I'm able to view the folders that were previously restricted using Android File Transfer?
mobscene8859 said:
Oh wow thank you for this!!! I knew it!! :good:
I will try and root my phone tonight. I'll be following this guide.
So I guess after I root, I'm able to view the folders that were previously restricted using Android File Transfer?
Click to expand...
Click to collapse
i dont use android file transfer but you should be able to use es file explore to copy the photos to another folder that android file transfer can see
I'm rooted on android 5.1 and in ES File Explorer, cannot see com.vsco.cam in /data/data
I've searched for vsco, case insensitive, in root /
And only found the export directory!
Have they changed their storage? In effect, I can't even find the app!!
Bump!
I'm having the same problem. I really need to free up some space on my device, so I want to pull all my photos but I can't find them anywhere. LG Optimus 4X HD (P-880) with root access. I've checked the locations mentioned above, but with no luck. Any help would be awesome!
Up! I have the same problem than Falcon. I want to free some space but can't find the photos anywhere!
Bumping because I'd also like to extract photos that I've taken with VSCO. Although my problem is a little different, VSCO just crashes every time I try to open it and it only started happening the day after I started taking photos with it. The customer service couldn't help much except tell me that CM is an unofficial Android release and their app isn't optimized for it
OnePlus One
Android 6.0.1
CM13.0-20160419-SNAPSHOT-ZNH0EAO2O0-bacon
Has anybody found a descent solution for this problem?
Vsco is a great for the filters but the android-app is horrible. Why can't we just export the original photo's or at least locate them on our device.
Moto G, Android 5.1, unrooted
Hello All,
Can anyone help me with one problem, please? This is regarding WhatsApp media history. It is growing too large and consuming space with unnecessary media files.
I did "Clear chat" activity for some threads I believed were obsolete. But surprisingly, although chats were cleared, media files themselves were left untouched in the file system!
As a result I now have lots of orphan media files, which are not referenced in any WhatsApp chat. I cannot simply delete WhatsApp Media folder from the file system, as I have useful media there.
So my question: is there any way to scan the WhatsApp Media folder and delete orphaned/unreferenced media files?
I'm using Galaxy S8.
Thank you!
I have exactly the same problem, also looking for a solution here.
If anyone have a clue on this, please share.
Thank you !
I'm on same page in 2019.
Whatsapp backup on android seems to do a differencial backup on all files of whatsapp folder and is always larger than whats being listed on Storage option.
My ratings are so bad: Storage says 17gb and backup says 60gb ;/
If I use file manager apps to delete dupes, some chats will not present the media.
It would be awesome to have an app to defrag whatsapp chats and media files.
Hi. I have this problem too! Storage says 19GB but actually its taking up 38GB!
Count me in as well. 2.6GB vs 3.16GB. It may not seem much but it's on a Note 5 with just 32GB of storage and I'm trying to squeeze every available byte.
Just leaving my ward.
I managed to solve this manually. Kinda. It was hell. Still a lot of orphan files.
Hope someone has an answer.
RonAshman said:
Just leaving my ward.
I managed to solve this manually. Kinda. It was hell. Still a lot of orphan files.
Click to expand...
Click to collapse
How did you manage to (partially) clean up manually?
Any update on this issue ? Its driving me nuts having close to 20 gigs of unreferenced media in my phone.....I'm pretty sure Whatsapp can easily introduce a "cleanup" feature based on the same algorithm that generates the "storage" figure.
Once its done cleaning the Drive backup is as easy as deleting the old backup and creating a new one.
Question is what's the best way to submit this "feature request" which is in fact more like a bug report?
schaggo said:
How did you manage to (partially) clean up manually?
Click to expand...
Click to collapse
I downloaded everything to my pc and looked for duplicates martching crc.
Then for like a week I went over pictures deleting the ones I was sure I didn't need, and also used the file name to divide them by year/month.
Not really the best option.
I'm in 2022 and with the same issue for years. Love to know who to code for Android/IOS and have Whatsapp integration options so I could search for each media file agains each group or direct channel to do :
- remove duplicated/triplicated media content by replace the file reference in groups/conversations ;
- than process all orphaned files that are not located in group/conversations discussion.
I have been using my S7 Edge for about a year, and it has been updated to the latest firmware and apps.
The first crash of the S7 Edge happened more than a month ago. It happened when I was viewing my photos with Google Photos. It went completely dead. Even the boot loader had some error. So I had to have it flashed with a new firmware. A couple days ago, the same thing happened again. But this time I tried with some force starts and cache wipe-outs, it came back. But still it kept crashing when I use Google Photos or even Gallery to access my photos. I deleted the caches and the data of the two apps, but it still wouldn't eliminate the crashes.
What did I do before the crashes happened? The only thing major is that I copied all of my photos to my Mac, and removed the Camera folder thereafter, both with Android File Transfer program on the Mac.
But I had done the same before and had not had any problems. So what's been different during these couple of months? The only thing I did that I hadn't done before is that I had some collages created with Google Photos. These collage files resided in the Google Photos folder. Deleting Google Photos' data does not get them deleted. Of course another thing different is that the firmware got updated.
How to get rid of the crashes? I manually removed the Google Photos folder (that contained the collage files), and the phone becomes stable.
I don't know why it happens, but it appears the collage files are linked with the original photos that no longer exist, so memory becomes corrupted which then causes the system to crash.
I think this is more of a bug of Samsung's firmware. I hope this brings their attention to fix it.
The way to re-created the problem is as follows: (This is basically what happened in my cases, but I am not going to further test this on my phone. I hope someone with a spare phone or some QA engineer at Samsung could test this.)
1) Create some collages with Google Photos.
2) Remove the Camera folder with Android File Transfer. (I can't say whether removing the folder with My Files app would cause the same problem).
3) Start Google Photos or Gallery and review or edit some photos. Note that the crash does not happen immediately after removing the Camera folder. The odds of a crash may be larger, I guess, when the folder contained a lot of photos.
I can no longer find the media files that used to be in /storage/emulated/0/WhatsApp until Android 10. I've searched the following locations with no luck:
/storage/emulated/0/Android/data/com.whatsapp
/storage/0BD9-A981/Android/data/com.whatsapp
/data/data/com.whatsapp
/data/user/0/com.whatsapp
/data/user_de/0/com.whatsapp
Any help is welcome. Thank you!
KaMyKaSii said:
I can no longer find the media files that used to be in /storage/emulated/0/WhatsApp until Android 10. I've searched the following locations with no luck:
/storage/emulated/0/Android/data/com.whatsapp
/storage/0BD9-A981/Android/data/com.whatsapp
/data/data/com.whatsapp
/data/user/0/com.whatsapp
/data/user_de/0/com.whatsapp
Any help is welcome. Thank you!
Click to expand...
Click to collapse
Try to locate the folder using the command:
Code:
ls /data/data/com.whatsapp*
VD171 said:
Try to locate the folder using the command:
Code:
ls /data/data/com.whatsapp*
Click to expand...
Click to collapse
I just found the folder. But thanks anyway. Here's the location for those who also need it:
/storage/emulated/0/Android/media/com.whatsapp/WhatsApp
Hi.. In Android 10, Whatsapp folder used to be in root folder (emulated/0), but in Android 11, it has moved to Android/media folder. The big problem it has is - everytime you wipe data to install a ROM, Whatsapp along with media needs to be backed up. Does someone know a workaround here so that WhatsApp has its folder in the root directory? Thanks.
I wouldn't call /sdcard (/storage/emulated/0) the root directory, but ok. Whether the whatsapp folder is placed directly in /sdcard or in /sdcard/Android/media doesn't make a difference as to whether you have to back it up, as it will be on the userdata partition in both cases.
how about my case, im using samsung android 11, and i clone whatsapp with the built-in app = dualapp, but the problem is i can't received a media file from other people like document, images, videos, etc. and cannot sending any files too from my device, i've checked the dualapp\android\media and there is no com.whatsapp folder inside. anyone can help me with this case?
thanks before.
maleforwork said:
how about my case, im using samsung android 11, and i clone whatsapp with the built-in app = dualapp, but the problem is i can't received a media file from other people like document, images, videos, etc. and cannot sending any files too from my device, i've checked the dualapp\android\media and there is no com.whatsapp folder inside. anyone can help me with this case?
thanks before.
Click to expand...
Click to collapse
I am in the same boat. I can no longer find the dual WhatsApp files, and that version is like a redhead stepchild, cannot add stickers, doesn't recognize file types, etc. All since Android 11 moved the dual app files "somewhere".
maleforwork said:
how about my case, im using samsung android 11, and i clone whatsapp with the built-in app = dualapp, but the problem is i can't received a media file from other people like document, images, videos, etc. and cannot sending any files too from my device, i've checked the dualapp\android\media and there is no com.whatsapp folder inside. anyone can help me with this case?
thanks before.
Click to expand...
Click to collapse
Same here, it happened this morning. I am having my exams and because of this I can't access my pdf notes anymore. All of this is so frustrating :/
Someone also got trouble with loading the "WhatsApp Images" Folder over a File Explorer?
When i wanna access it from several Apps like File Explorer or Backup Apps, it will load like endless, some minutes at least.
Have mor than 10 000 Pictures in it but before it loaded always immediately.
If i am in TWRP i can access the Folder but don't scroll down with the bar, just around 1/3 of the Page. Only if i scroll over the Display every File it will show me someting, otherwise it shows just Empty over some Files, like there would be a File Limitation?
Chrypsisilon said:
Someone also got trouble with loading the "WhatsApp Images" Folder over a File Explorer?
When i wanna access it from several Apps like File Explorer or Backup Apps, it will load like endless, some minutes at least.
Have mor than 10 000 Pictures in it but before it loaded always immediately.
If i am in TWRP i can access the Folder but don't scroll down with the bar, just around 1/3 of the Page. Only if i scroll over the Display every File it will show me someting, otherwise it shows just Empty over some Files, like there would be a File Limitation?
Click to expand...
Click to collapse
Exactly the same here. Switched to Samsung android 11 3 weeks ago and since a few days Whatapp app backup (80mb) took an hour instead of less than 2 minutes. Quickly found out that WA folder had been moved and that it now takes 10-60 seconds to open WA images folder (9400 pics) instead of < 1sec at previous location. Yesterday I reinstalled WA and everything was placed back in the original folder (0/WhatsApp) and everything was fast again. But tonight (00:00) everything has been moved to Android/media/com.whatsapp and the backup of whatapp is already running for 50 minutes now. The status for a very long time is: "Prepairing google drive backup".
This is very frustrating and I don't understand how they can ruin this for so many people (see google store reviews).
I don't understand why one location is so much slower than another directory. Is exactly the same storage. Does it have to do with indexes? Who is going to offer a solution for this, Samsung or Whatsapp?
Google or WhatsApp have had to get a solution, but if the wan't?
Because i am using OnePlus, so we know that it shouldn't be a Mobile Phone Manufacturer issue.
Crazy that even the built in Backup won't work because i just use other ways like "FolderSync" or "Synology DS Cloud" Backup.
Even Built in File Explorer or such as "X-Plore" and whatever, won't load the Folder until there are gone some Minutes.
Can also just guess why, but Indexing should be done if it is.
Did also some other trys with a Folder which has just 5130 Pictures (copy of some Pictures).
Used "X-plore" to easy Move the Folder around.
- Move Picture Folder in "Android" Folder will work well but every of the 3 subfolder "data", "media", "obb" will get in trouble.
- Move Picture Folder into "data", it will take a longer Time, also "obb" Folder which is a kind faster.
- Move Picture into "media", it will moved immeaditly like usual at the Phone.
Access Picture Folder just under "Android" Folder it will work fine, but if you wanna Access this Folder under "data", "media" or "obb" you have to wait and enjoy the running circle symbol.
So is the question, what is different with all the subfolder under "Android", like they would have a Speed limit or additional encryption?
First you need to do a whole backup of your chat so that you can migrate the chat information from respectable whatsapp to Fouad Whatsapp.
I am also facing this problem yesterday when I upgrade my smartphone from android 10 to android 11. But after some research, I found the solution. Here are the complete details:
Whatsapp folder in android 11
For images
Android\media\com.whatsapp\WhatsApp\Media\WhatsApp Images
Guys, I'm using Samsung phone too and my WhatsApp media files is in a mess too since the location change a couple of months ago. Now I have media stores in these 2 folders, just like you guys:
1) Whatsapp/Media
2) Android/media/com.whatsapp/Whatsapp/Media (new location)
Now my issue is, I have photos back from year 2016. I can view it in Whatsapp chat (some of them can't locate anymore) but i can't find it in both the directories mentioned above. When I select 'view in gallery', and then i use MiXplorer to check the image location, it says: (refer to attached screenshots)
Path: content://com.whatsapp.provider.media/item (which i guess it is in obb folder)
How is this even possible? The image is not lost but it is not accessible by me anymore and I cant back it up. Due to this mess, I really want to tidy up my media files and move them into single location, presumably the new location but the missing files stop me from doing it. It's bugging me for a few months now
maleforwork said:
how about my case, im using samsung android 11, and i clone whatsapp with the built-in app = dualapp, but the problem is i can't received a media file from other people like document, images, videos, etc. and cannot sending any files too from my device, i've checked the dualapp\android\media and there is no com.whatsapp folder inside. anyone can help me with this case?
thanks before.
Click to expand...
Click to collapse
I had installed beta APK and it has some bugs. Today I've decided tou reinstall the sable APK when i uninstalled the beta App the whole folder form android/media also deletd and I've lost everything thing. I had backed up to google drive a few days ago now i could not found the backup. The backup i got is of Dec 2020.
Guys, try this path: <SD-CARD>/Android/media/com.whatsapp/WhatsApp
I found all my whatsapp media there since android 11 upgrade (Samsung M31)
All my files keep on /sdcard/WhatsApp/Media even on Android 11.
Some solution here about the Access Time from the Images Folder?
When i Access (does not matter which File Explorer or Backup Tool) then i have to wait over 10 Minutes and most of them still won't show any pictures. Of Coursee i have over 10'000 Files in it but at the old Location it took me just a few seconds.
Chrypsisilon said:
Some solution here about the Access Time from the Images Folder?
When i Access (does not matter which File Explorer or Backup Tool) then i have to wait over 10 Minutes and most of them still won't show any pictures. Of Coursee i have over 10'000 Files in it but at the old Location it took me just a few seconds.
Click to expand...
Click to collapse
Any OS has problems to deal with folders that contains millions of files.
Certainly, you need to clean the folder.
Hello,
Recently upgraded to S22 Ultra from S22 and have nothing but issues.
Discovered that there were multiple "camera roll" "screenshoot" "dcim" etc.. folders at first I thought it was just folders from older phones but it wasn't. There were photos from 1 day spread throughout all the "camera roll" folders so I combined them. That somehow filled up my storage and has caused duplicates and caused issues with the apps that create their own folders.
So I can undo what I've done and hopefully fix the problem now and for future upgrades, could you please tell me where all the various photo folders should be saved? When I combined the duplicate folders I then moved them all under Samsung Gallery.
Hope that makes sense.
Most items are natively stored in the 'DCIM' folder (e.g., screenshots, or pictures/videos that you took ON the device).
However different applications often use their own folders in which to store media. Some 'may' provide you the option to remap the path to a folder of your choice.
However, if you want to see where a picture is stored by folder name, open 'Gallery' and go to 'Albums'.
AHE_XDA said:
Most items are natively stored in the 'DCIM' folder (e.g., screenshots, or pictures/videos that you took ON the device).
However different applications often use their own folders in which to store media. Some 'may' provide you the option to remap the path to a folder of your choice.
However, if you want to see where a picture is stored by folder name, open 'Gallery' and go to 'Albums'.
Click to expand...
Click to collapse
Hi, the folders with similar names have been created by the device I'm not referring to any albums within Samsung Gallery I've created. The issue is with what this device is doing, I first located them in Samsung Files on the device and also in OneDrive via the website not the OneDrive app.
There are multiple dcim folders, multiple folders labelled camera, camera roll etc.. at first I thought they were folders from previous devices, but when you take say 20 photos in a day they are spread throughout these various camera roll folders not just in one.
Hi, I only see one DCIM folder in my S22 Ultra. Are you saying that you have multiple folders with the same name? How many of them? Are you using multiple photo applications, like the GCam ported application and the stock one, and others? Are you in stock android? Rooted?
kkvvdd said:
Hi, the folders with similar names have been created by the device I'm not referring to any albums within Samsung Gallery I've created. The issue is with what this device is doing, I first located them in Samsung Files on the device and also in OneDrive via the website not the OneDrive app.
There are multiple dcim folders, multiple folders labelled camera, camera roll etc.. at first I thought they were folders from previous devices, but when you take say 20 photos in a day they are spread throughout these various camera roll folders not just in one.
Click to expand...
Click to collapse
That is not normal behavior. The way the S22 Ultra handles images taken by both the default Camera and Expert RAW apps is the same as the S22+ and S22. It creates only one DCIM folder with Camera, Expert RAW, and Screenshot subfolders. Apps like Facebook, Video Editor, AR Emoji camera will also build their own subfolders within DCIM. Google Messages, Instagram, Facebook Messenger, Whatsapp, Office Lense, put their respective folders in the Pictures folder which is at the same level as DCIM.
Try resetting the camera app settings.
Camera - > Settings->Reset settings (3rd from the bottom).
If that doesn't work backup all of your important files (documents, photos, videos, etc.) to your computer and factory reset it. Don't restore from a backup. Once you have confirmed that it is working properly, you copy your files back. When reinstalling apps pay attention to the behavior after each installation. There is still the possibility of a third party app may be the cause.
Yes, I know that it's tedious, but it will either fix it, or help you identify what is causing the problem.
Marcelocohenarg said:
Hi, I only see one DCIM folder in my S22 Ultra. Are you saying that you have multiple folders with the same name? How many of them? Are you using multiple photo applications, like the GCam ported application and the stock one, and others? Are you in stock android? Rooted?
Click to expand...
Click to collapse
Hi, yes so more than one Dcim, more than one camera roll etc.. at first I thought they were from my previous devices but when I take photos, one days worth of photos is spread across the say camera roll folders which just makes it more confusing to workout how to fix.
Nothing out of the ordinary, everything's stock standard that automatically is on the device. I've had nothing but trouble since upgrading so many other issues but would like to sort this one if I can.
gernerttl said:
That is not normal behavior. The way the S22 Ultra handles images taken by both the default Camera and Expert RAW apps is the same as the S22+ and S22. It creates only one DCIM folder with Camera, Expert RAW, and Screenshot subfolders. Apps like Facebook, Video Editor, AR Emoji camera will also build their own subfolders within DCIM. Google Messages, Instagram, Facebook Messenger, Whatsapp, Office Lense, put their respective folders in the Pictures folder which is at the same level as DCIM.
Try resetting the camera app settings.
Camera - > Settings->Reset settings (3rd from the bottom).
If that doesn't work backup all of your important files (documents, photos, videos, etc.) to your computer and factory reset it. Don't restore from a backup. Once you have confirmed that it is working properly, you copy your files back. When reinstalling apps pay attention to the behavior after each installation. There is still the possibility of a third party app may be the cause.
Yes, I know that it's tedious, but it will either fix it, or help you identify what is causing the problem.
Click to expand...
Click to collapse
Hi, I've had to factory reset over 30 times as I have so many issues, not just this photo folder issue. When I first got the device and setting it up as per usual encountered errors.
Did a factory reset via the settings and when the phone was turned back on it wasn't completely reset, tried again and a few more things were reset but again not all.
Had to do a black screen reset (sorry dont know what thats called) and that helped a lot more but it was still not a completly reset device.
I've tried not signing into anything and setting up as a new user, didn't solve anything, I've signed in as you go and that hasn't worked either. I've installed all apps manually, not from backup, and still have issues (I only have like 20 apps most are just standard or the bank). I've had an authorised technician remove and reinstall the software, and that didn't solve anything. They were stumped as they can replicate all of my issues but weren't able to fix them.
I've been battling with this since I got it and have had to make do but it's basically an expensive piece of plastic/glass at this point.
I haven't tried specifically what you've suggested about the camera, so I will give that a go.
kkvvdd said:
Hi, I've had to factory reset over 30 times as I have so many issues, not just this photo folder issue. When I first got the device and setting it up as per usual encountered errors.
Did a factory reset via the settings and when the phone was turned back on it wasn't completely reset, tried again and a few more things were reset but again not all.
Had to do a black screen reset (sorry dont know what thats called) and that helped a lot more but it was still not a completly reset device.
I've tried not signing into anything and setting up as a new user, didn't solve anything, I've signed in as you go and that hasn't worked either. I've installed all apps manually, not from backup, and still have issues (I only have like 20 apps most are just standard or the bank). I've had an authorised technician remove and reinstall the software, and that didn't solve anything. They were stumped as they can replicate all of my issues but weren't able to fix them.
I've been battling with this since I got it and have had to make do but it's basically an expensive piece of plastic/glass at this point.
I haven't tried specifically what you've suggested about the camera, so I will give that a go.
Click to expand...
Click to collapse
If a factory reset is not working, it sounds like the recovery partition is corrupted. Have you attempted a factory reset using the power on, volume up method?
1. Completely power the phone off.
2. Simultaneously press and hold the power and volume up buttons until you see the Samsung logo. This will put you into Recovery mode.
3. Using the volume down button, scroll down to select Wipe data/factory reset and press the power button.
4. Select yes to confirm your choice.
It will may ask you for your Google account password. If it does, enter it. It should then run you through the reset process. The difference with using this method instead of doing from settings, is that it should download a fresh image.
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
kkvvdd said:
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
Click to expand...
Click to collapse
There is absolutely nothing wrong with your phone.
Have you enabled Sync between OneDrive and Samsung Gallery?
If so, turn it OFF.
There is only one DCIM folder in a phone, and the Camera folder is inside of it. On Samsung phones, even the Screenshot folder is inside DCIM by default, but you have the choice of changing its location.
Hi, there is actually a lot wrong with the phone not just this. Which has all been proven by an authorised Samsung technician who has been able to replicate bit not fix any of the issues, unfortunately it's been like this since day one and I'm not getting very far with Samsung so I am trying to fix what I can so it's more usable than an expensive piece of plastic/glass.
But thank you for being so polite and helpful, it makes joining a forum and asking for help so much less daunting.
gernerttl said:
If a factory reset is not working, it sounds like the recovery partition is corrupted. Have you attempted a factory reset using the power on, volume up method?
1. Completely power the phone off.
2. Simultaneously press and hold the power and volume up buttons until you see the Samsung logo. This will put you into Recovery mode.
3. Using the volume down button, scroll down to select Wipe data/factory reset and press the power button.
4. Select yes to confirm your choice.
It will may ask you for your Google account password. If it does, enter it. It should then run you through the reset process. The difference with using this method instead of doing from settings, is that it should download a fresh image.
Click to expand...
Click to collapse
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
kkvvdd said:
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
Click to expand...
Click to collapse
Some apps do put folders in the Pictures folder.
Just to be clear. When you open My Files and go to the Internal storage, how many DCIM folders are there? There should only be one. If there is, then your phone is working as designed. You cannot have two folders with the same name on the same level. No OS that I know of does allows that.
If you are seeing more than one DCIM folder in OneDrive, then something happened with the syncing. Are you syncing any other devices (tablets or phones) with OneDrive?