I accidentally deleted a photo and wanted to retrieve it. I found some software called DrFone which seemed to do something to my phone, I kept getting a security alert and I could no longer update my software because it had now apparently been modified. I have never root my phone and when I downloaded apps to check if it had been, it said status unroot.
I tried to manually update software with smartswitch and then my phone went to a blue error screen saying 'An error has occurred while updating the device software. Use the emergency recovery function in the Smart switch PC software'. I tried this but the recovery didn't work. I can only get to the download screen (all button pushing combinations wont work). I have also tried odin but that didn't work. Can my phone be fixed?
Related
(NOTE TO MOD. PLEASE MOVE THIS POST TO THE INFUSE 4G GEN SECTION. THIS ISSUE MIGHT APPLY REGARDLESS OF THE PHONE BUT MY PHONE IS A INFUSE. THANKS.)
I seen this subject discussed but never really saw a answer, seems like everyone resorted to re installing firmware which I would like to avoid if I can.......
so, Ran into some trouble today trying to trying to do the 3e recovery mod today and had to reinstall stock firmware (using odin and gtg). Got root access and and was up and running. I went to updates just to see if anything was there and a update started and completed. the phone rebooted and was on the white and red update screen for about 4 secs and the phone rebooted again. When Got back to the home screen and got a message saying the update had failed. since then device management will not stop popping up. it stays in the task bar and if you use any process that needs it, it crashes and restarts itself. the message in the taskbar says "connecting to DM server" like its trying to get a update. how can I stop this without resetting the phone?
loulou704 said:
(NOTE TO MOD. PLEASE MOVE THIS POST TO THE INFUSE 4G GEN SECTION. THIS ISSUE MIGHT APPLY REGARDLESS OF THE PHONE BUT MY PHONE IS A INFUSE. THANKS.)
I seen this subject discussed but never really saw a answer, seems like everyone resorted to re installing firmware which I would like to avoid if I can.......
so, Ran into some trouble today trying to trying to do the 3e recovery mod today and had to reinstall stock firmware (using odin and gtg). Got root access and and was up and running. I went to updates just to see if anything was there and a update started and completed. the phone rebooted and was on the white and red update screen for about 4 secs and the phone rebooted again. When Got back to the home screen and got a message saying the update had failed. since then device management will not stop popping up. it stays in the task bar and if you use any process that needs it, it crashes and restarts itself. the message in the taskbar says "connecting to DM server" like its trying to get a update. how can I stop this without resetting the phone?
Click to expand...
Click to collapse
First we don't use Odin. As it is a different device post this in that device section.
Thread closed
I seen this subject discussed but never really saw a answer, seems like everyone resorted to re installing firmware which I would like to avoid if I can.......
so, Ran into some trouble today trying to trying to do the 3e recovery mod today and had to reinstall stock firmware (using odin and gtg). Got root access and was up and running. I went to updates just to see if anything was there and a update started and completed. the phone rebooted and was on the white and red update screen for about 4 secs and the phone rebooted again. When it Got back to the home screen and got a message saying the update had failed. since then device management will not stop popping up. it stays in the task bar and if you use any process that needs it, the failed update screen pops up again and DM crashes and restarts itself. the message in the taskbar says "connecting to DM server" like its trying to get a update. how can I stop this without resetting the phone?
loulou704 said:
I seen this subject discussed but never really saw a answer, seems like everyone resorted to re installing firmware which I would like to avoid if I can.......
so, Ran into some trouble today trying to trying to do the 3e recovery mod today and had to reinstall stock firmware (using odin and gtg). Got root access and was up and running. I went to updates just to see if anything was there and a update started and completed. the phone rebooted and was on the white and red update screen for about 4 secs and the phone rebooted again. When it Got back to the home screen and got a message saying the update had failed. since then device management will not stop popping up. it stays in the task bar and if you use any process that needs it, the failed update screen pops up again and DM crashes and restarts itself. the message in the taskbar says "connecting to DM server" like its trying to get a update. how can I stop this without resetting the phone?
Click to expand...
Click to collapse
it shouldn't be a prob after you flash a new rom on it.
If it really bugs you, you can try freezing it or remove the update manager pak with TiBu
I have sent my S6 in for warranty if anyone would like to know anything about how my experience is with samsung let me know.
Yesterday my S6 froze and started boot loop couldn't access the stock recovery I wasn't able to power down the device so I had to let it die. I was only able to get to download mode knox wasn't tripped. After hours and hours trying to fix the phone I was able to get kies to install the stock firmware to the device after everything was done no errors the phone restarted and no matter what it still didn't boot still couldn't access recovery or power down the device. What I did notice though in download mode Odin said "System Status: Custom" But the Binery is still "Samsung Offical" it had changed after I tried to save the device with kies. I am unsure if "System Status: Custom" will effect my warranty.
if you can get it back into download mode, then look for the knox code and if it changes from 0 to 1 or says 0x10000 instead od 0x0000 or anything changes besides 0 (0x000) your phone has identified that the system was faulted by the flash and therefore your warranty is now void because the knox security system has changed from the original setting. If it says custom most likely it has detected as well that the system was flipped but because you said it still says samsung official they may let it slide. But im not sure what that means i believe is that the phone is an official samsung and that the flash was an official samsung code but it wasnt the original code on the phone. Sometimes a flash on the phone will change the imei so that could mean why the phone is now custom, More than likely though the repair person will have to flash your system anyway and if that doesnt work then your motherboard isnt being read by NAND and you probably need a replacement, i have been up solving mine and calling eveyr technincian store, repair person, and customer service since my phone did what yours did about 3am this morning. Ive got no sleep had about 3break downs and sadly i think it needs to just be professionally checked. My NAND keeps getting a write fail and nothing is passing over to my phone. i can still get into the recovery mode to perform factory resets and cache wipes but it says dm-veridity verification failed and even after multiple factory resets and cache wipes and accidentally hitting the adb button it has led me no where but a continous boot. My phone is only 12days old. Samsung will cover it because i didnt knock my warranty or show evident of any faulting with the OS. The phone had done a update to a new firmware and once that finished i did a factory reset from the phone settings and when i went back to wipe the cache the phone shut down and since then hasnt been able to go past the logo SAMSUNG GALAXY s6 screen powered by android. So as upset and dissastisfied as i am with the phone, i definately appreciate all the youtube videos, forums, repair technicians, and customer service advice i got today. I have definately learned more than i needed to know lol and downloaded about every type of odin available and both firmwares for the lollipop 5.1.1. for samsung galaxy and the original 5.02 the 5.02 got the farthest in download until it shut down because of the written fail and then again because of COM port, but the other one didnt even get past system configuration so i guess something needs to be looked at immediately. If you know anything please do respond back to this message before i send mine off thanks a bunch lovelies:good::good:
my phone is a samgun galaxy s6 with model SM-G290P (sprint), i was originally on android 5.02 i guess but i got the phone activated in stores so when it was given to me from the moment i had it i was on 5.1.1. , i also noticed that my phone goes through odin mode easily but wont connect to the computer i have installed the smart switch, uninstalled after it failed to work with kies, i have installed the mobile drive individually and it picked it up on odin but wont pick it up on smart switch. I do know that if i can locate my s/n number then i can just plug it into smart switch to do the factory flash but i cant locate the s/n number being my phone is turned off. i tried the DEC,HEX AKA IMEI, ICC ID, RS UNDER THE BARCODE, AND none of these codes seem to be a valid s/n number. if someone could assist me with that i would be TREMENDOUSLY GREATFULLLLL!!! ALSO BEFORE i could just click my power button once and the phone would come on now i have to slightly hold it a few second for it to even show the logo.i have also noticed that if i charge my phone the phone loops otherwise if i go to download and cancel and then power on the device manually then it shows the logo once and then shuts off. so hurt you guys!
---------- Post added at 02:40 AM ---------- Previous post was at 02:27 AM ----------
jfchic198 said:
if you can get it back into download mode, then look for the knox code and if it changes from 0 to 1 or says 0x10000 instead od 0x0000 or anything changes besides 0 (0x000) your phone has identified that the system was faulted by the flash and therefore your warranty is now void because the knox security system has changed from the original setting. If it says custom most likely it has detected as well that the system was flipped but because you said it still says samsung official they may let it slide. But im not sure what that means i believe is that the phone is an official samsung and that the flash was an official samsung code but it wasnt the original code on the phone. Sometimes a flash on the phone will change the imei so that could mean why the phone is now custom, More than likely though the repair person will have to flash your system anyway and if that doesnt work then your motherboard isnt being read by NAND and you probably need a replacement, i have been up solving mine and calling eveyr technincian store, repair person, and customer service since my phone did what yours did about 3am this morning. Ive got no sleep had about 3break downs and sadly i think it needs to just be professionally checked. My NAND keeps getting a write fail and nothing is passing over to my phone. i can still get into the recovery mode to perform factory resets and cache wipes but it says dm-veridity verification failed and even after multiple factory resets and cache wipes and accidentally hitting the adb button it has led me no where but a continous boot. My phone is only 12days old. Samsung will cover it because i didnt knock my warranty or show evident of any faulting with the OS. The phone had done a update to a new firmware and once that finished i did a factory reset from the phone settings and when i went back to wipe the cache the phone shut down and since then hasnt been able to go past the logo SAMSUNG GALAXY s6 screen powered by android. So as upset and dissastisfied as i am with the phone, i definately appreciate all the youtube videos, forums, repair technicians, and customer service advice i got today. I have definately learned more than i needed to know lol and downloaded about every type of odin available and both firmwares for the lollipop 5.1.1. for samsung galaxy and the original 5.02 the 5.02 got the farthest in download until it shut down because of the written fail and then again because of COM port, but the other one didnt even get past system configuration so i guess something needs to be looked at immediately. If you know anything please do respond back to this message before i send mine off thanks a bunch lovelies:good::good:
my phone is a samgun galaxy s6 with model SM-G290P (sprint), i was originally on android 5.02 i guess but i got the phone activated in stores so when it was given to me from the moment i had it i was on 5.1.1. , i also noticed that my phone goes through odin mode easily but wont connect to the computer i have installed the smart switch, uninstalled after it failed to work with kies, i have installed the mobile drive individually and it picked it up on odin but wont pick it up on smart switch. I do know that if i can locate my s/n number then i can just plug it into smart switch to do the factory flash but i cant locate the s/n number being my phone is turned off. i tried the DEC,HEX AKA IMEI, ICC ID, RS UNDER THE BARCODE, AND none of these codes seem to be a valid s/n number. if someone could assist me with that i would be TREMENDOUSLY GREATFULLLLL!!! ALSO BEFORE i could just click my power button once and the phone would come on now i have to slightly hold it a few second for it to even show the logo.i have also noticed that if i charge my phone the phone loops otherwise if i go to download and cancel and then power on the device manually then it shows the logo once and then shuts off. so hurt you guys!
Click to expand...
Click to collapse
ALSO WHEN MY PHONE IS OFF I CAN SEE THE BATTERY IS CHARGING RIGHT NOW IT IS AT 82%, sorry for the caps i was typing and reading the phone. On the recovery mode update using ADB is disabled apparently and so is the option to update using external storage the apply update from cache is deprecated too and also when i started having a problem when i hit the power button home button and the volume up it showed the little android man died now it shows he is ok and up right like normal but the dm-verity verification failed still , I AM ABLE TO SEE EVERY LOG IVE RECREATED IN RECOVERY UP UNTILT EH VERY FIRST CACEH WIPE I DID THE DAY AFTER I RECIEVED THE PHONE. IS THERE A WAY I CAN TAKE THE IMAGE OR INFO FROM THIS TO REFLASH THE PHONE MAYBE?!!?!?:highfive:
Have patience. Your S6 willbe fixed soon by Samsung.
Hey all!
I just got a new S6 which was the international unlocked G920F model. After setting up and all I got a notice to update the phone from 5.0.2 to 5.1.1.
After downloading the update, I get prompted to agree to T&A and then restart. The phone reboots and I get this error message:
Failed to update software
Try again using Smart Switch on your computer or visit a Samsung customer service center.
Click to expand...
Click to collapse
I've tried multiple times and have gotten the same error each time.
Trying to use Smart Switch, I get no error but still nothing happens after clicking update and agreeing to T&A.
This is my first android phone so I'm not too sure what to do or where to look before going to Samsung.
Appreciate any help!
EDIT: Re-installing Smart Switch worked. While installing however, the update failed at 93%. Following emergency recovery, the update failed again at 93%.
EDIT2: Failed again at 93%. Phone is now stuck in emergency software recovery mode.
FINAL EDIT: Problem was in Smart Switch downloading the wrong image. A device initialization worked.
Hi all! I have been trying to fix this tablet for weeks. It's an SM-T580 Galaxy Tab A 10.1 tablet. It's actually my girlfriend's tablet and she tried to root it first and she royally screwed it up and I am having a lot of trouble cleaning it up.
So, when I got to it, she already had it stuck on the downloader mode and if you tried to boot it, it went to the blue screen that says "An error has occurred while updating the device software. Use the Emergency recovery function in the smart switch PC software."
So here is everything I did as well as I can remember it:
1. Tried every version of smart switch and KIES software. It does not recognize it ever.
2. Tried to flash custom recovery, but FRP lock is still enabled. She must not have correctly changed the settings in the tablet before beginning the root.
3. Tried to flash stock firmware, but it says it needs to be repartitioned. I downloaded what I thought was the pit file, and repartitioned the chip, but it still won't successfully boot. I tried several different cables and ports.
4. Tried to flash probably 10 different firmwares to see if anything would stick. Used several different versions of Odin all the way from 1.3 up to 13.5. Nothing will successfully boot.
5. Found stock recovery (I believe) and got stock recovery on there but when i get to recovery it says it can't mount anything. It gets a huge list of errors like "can't mount E..." I am able to ADB sideload, but so far nothing I try to sideload works because it says it has the wrong footer and the wrong signature.
Am I boned? She left it plugged in for like a week at least, so my assumption is the emmc chip burned out. Any and all help massively appreciated!