Verizon Signal Issues - Help - HTC U11 Questions & Answers

I need some help here, weird Verizon signal issue. So I got my U11 on Thursday the 22nd of June. I tested out the stock rom, all working fine, signal working fine too. Then I unlocked the bootloader, put twrp on in system RO mode, put magisk on, then put viperU 1.0.0 on. Viper/magisk and everything was working perfectly, I still had signal, could make and receive calls, send and get texts, wifi was all good, everything was good until Friday afternoon. I think it had to do with me trying to install the ota 1.1.0 viperU, but my signal dropped, still had 4g but that was touch n go. I tried to reinstall the ota because as far as my settings said and knew, I was still on 1.0.0 and when it checked for updates it found 1.1.0 again. After that 4g would work for a moment at boot then die, and there was no signal for calls/texts, that has the signal bars full with a slash through them. I tried fresh installing viperU 1.0.0, no change. I tried every combo in the test/advanced settings, changing the preferred network mode and ims settings, turn the radio off and back on and it would see verizon and try to connect, sometimes seemingly getting signal and changing the signal bars and getting 4g, then losing both. The status msgs on the advanced settings page would go back and forth as far as registered on the network, so I went to verizon and tried to get a new sim, the new sim didn't change anything, BUT a weird thing that happened is when the vzw rep went to the back to get me a new sim and activate it my U11 got signal, both 4g and call/text and I even got a msg, then it died again a moment later. So next I tried completely restoring and relocked my bootloader and installed the 1.11.617.4 RUU for my OCNWHL using htc_fastboot which it did perfectly fine, but still no signal. The bootloader says relocked(L) and software status: modified. Shouldn't it say official again since I flashed the RUU? I have tried reseating the sim and rebooting multiple times too. Oh and one more thing I noticed, my WiFi is touch and go now too, it'll say connected but websites fail to load, apps fail to download, etc until I turn off and back on my phone WiFi. Any ideas guys/gals on how to get my phone connected again? I just want to be able to use my new U11! Thanks in advanced!

kjcsg said:
I need some help here, weird Verizon signal issue. So I got my U11 on Thursday the 22nd of June. I tested out the stock rom, all working fine, signal working fine too. Then I unlocked the bootloader, put twrp on in system RO mode, put magisk on, then put viperU 1.0.0 on. Viper/magisk and everything was working perfectly, I still had signal, could make and receive calls, send and get texts, wifi was all good, everything was good until Friday afternoon. I think it had to do with me trying to install the ota 1.1.0 viperU, but my signal dropped, still had 4g but that was touch n go. I tried to reinstall the ota because as far as my settings said and knew, I was still on 1.0.0 and when it checked for updates it found 1.1.0 again. After that 4g would work for a moment at boot then die, and there was no signal for calls/texts, that has the signal bars full with a slash through them. I tried fresh installing viperU 1.0.0, no change. I tried every combo in the test/advanced settings, changing the preferred network mode and ims settings, turn the radio off and back on and it would see verizon and try to connect, sometimes seemingly getting signal and changing the signal bars and getting 4g, then losing both. The status msgs on the advanced settings page would go back and forth as far as registered on the network, so I went to verizon and tried to get a new sim, the new sim didn't change anything, BUT a weird thing that happened is when the vzw rep went to the back to get me a new sim and activate it my U11 got signal, both 4g and call/text and I even got a msg, then it died again a moment later. So next I tried completely restoring and relocked my bootloader and installed the 1.11.617.4 RUU for my OCNWHL using htc_fastboot which it did perfectly fine, but still no signal. The bootloader says relocked(L) and software status: modified. Shouldn't it say official again since I flashed the RUU? I have tried reseating the sim and rebooting multiple times too. Oh and one more thing I noticed, my WiFi is touch and go now too, it'll say connected but websites fail to load, apps fail to download, etc until I turn off and back on my phone WiFi. Any ideas guys/gals on how to get my phone connected again? I just want to be able to use my new U11! Thanks in advanced!
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Click to collapse
All I can say is a lot of people are having problems with Verizon, me being one of them. I've had the phone almost 2 weeks and still can't get it working. I've talked to HTC and Verizon so many times and they say it's being worked on.

same here. Spent a couple days with near constant contact with Verizon trying to figure out out. Got in touch with HTC and it seems it may be a firmware issue. I can verify with no doubt that it's not the sim though. I've put mine back in my old phone, it worked. I put my daughters in my new phone, it failed to work. I even got a new sim for mine, but no luck. Multiple ROMs, multiple RUUs, and multiple factory resets, and wipes. All we can do is waiter, and pester the hell out of HTC to get them to hurry up.

ieatabiscuit said:
same here. Spent a couple days with near constant contact with Verizon trying to figure out out. Got in touch with HTC and it seems it may be a firmware issue. I can verify with no doubt that it's not the sim though. I've put mine back in my old phone, it worked. I put my daughters in my new phone, it failed to work. I even got a new sim for mine, but no luck. Multiple ROMs, multiple RUUs, and multiple factory resets, and wipes. All we can do is waiter, and pester the hell out of HTC to get them to hurry up.
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Click to collapse
It's so stupid that they don't even do testing before putting it on the market.

If either Verizon or HTC would come up with a simple software update to enable CDMA and all LTE bands, that would solve everything. The problem seems to be that Neither is putting much priority on it.
BTW: Since the U11 works with Sprint, it has the CDMA and LTE bands built in. They're just not set up to fully work with Verizon yet.

Exact same problem.
My unit is going back for refund tomorrow. 4 hours of work trying to get it going and I'm done. HTC blames VZW, VZW says it's hardware. $650.00 paperweight. No thank you.
I'll reorder if this get straightened out. There are hundreds working just fine on VZW.
Seems to be just a few of these that wont stay connected.
---------- Post added at 07:58 AM ---------- Previous post was at 07:58 AM ----------
Exact same problem.
My unit is going back for refund tomorrow. 4 hours of work trying to get it going and I'm done. HTC blames VZW, VZW says it's hardware. $650.00 paperweight. No thank you.
I'll reorder if this get straightened out. There are hundreds working just fine on VZW.
Seems to be just a few of these that wont stay connected.

ieatabiscuit said:
same here. Spent a couple days with near constant contact with Verizon trying to figure out out. Got in touch with HTC and it seems it may be a firmware issue. I can verify with no doubt that it's not the sim though. I've put mine back in my old phone, it worked. I put my daughters in my new phone, it failed to work. I even got a new sim for mine, but no luck. Multiple ROMs, multiple RUUs, and multiple factory resets, and wipes. All we can do is waiter, and pester the hell out of HTC to get them to hurry up.
Click to expand...
Click to collapse
I was starting to lean towards firmware today because of the wifi going in and out. Seems like to get an app to download from play I have to search it, start the download, turn off wifi, turn it back on and then it'll download, yet updates download just fine. Fandango app won't load movies or anything. Etc. So I'm wondering if it's the system or radio...

stock U11 no issues on VZW
I took my sim out of my VZW line to test it out on my U11. I did some speed tests before I took it out. I inserted the VZW sim into the U11 and it booted up with no issues. Received LTE and ran speed tests and they were similar to the other device. There was VoLTE available and it was stable but I didn't make any calls with it. So just sharing my experience with my stock, Unlocked U11. I put the Tmo sim back in but it's good to know it'll work. It seems like some are having issues from the get go and some are having issues after modifying?

kjcsg said:
I was starting to lean towards firmware today because of the wifi going in and out. Seems like to get an app to download from play I have to search it, start the download, turn off wifi, turn it back on and then it'll download, yet updates download just fine. Fandango app won't load movies or anything. Etc. So I'm wondering if it's the system or radio...
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Click to collapse
That's what's so screwy about it. On mine, I get WiFi flawlessly, and I even get mobile data, in 4g even. I just can't talk, or text. Before that, I could text, but no data, and couldn't talk. It's got to do with the way it's using the radios being screwy. The hardware functions, I've had full connection before, it lasted about 2 hours, and sounded amazing even.
---------- Post added at 02:34 PM ---------- Previous post was at 02:29 PM ----------
pumah350 said:
I took my sim out of my VZW line to test it out on my U11. I did some speed tests before I took it out. I inserted the VZW sim into the U11 and it booted up with no issues. Received LTE and ran speed tests and they were similar to the other device. There was VoLTE available and it was stable but I didn't make any calls with it. So just sharing my experience with my stock, Unlocked U11. I put the Tmo sim back in but it's good to know it'll work. It seems like some are having issues from the get go and some are having issues after modifying?
Click to expand...
Click to collapse
Short answer: Yes. I noticed mine stopped after installing a ROM on it, but it was not the first one (test driving to see which I liked on it best). Others have the issue even with it locked still. I think the ROM flashing was more a circumstance than the cause in cases like mine. I even RUU'd back to stock, did factory resets, and tried other SIMs. It also seems to be only Verizon, unless someone on another network wants to set me straight.

ieatabiscuit said:
That's what's so screwy about it. On mine, I get WiFi flawlessly, and I even get mobile data, in 4g even. I just can't talk, or text. Before that, I could text, but no data, and couldn't talk. It's got to do with the way it's using the radios being screwy. The hardware functions, I've had full connection before, it lasted about 2 hours, and sounded amazing even.
---------- Post added at 02:34 PM ---------- Previous post was at 02:29 PM ----------
Short answer: Yes. I noticed mine stopped after installing a ROM on it, but it was not the first one (test driving to see which I liked on it best). Others have the issue even with it locked still. I think the ROM flashing was more a circumstance than the cause in cases like mine. I even RUU'd back to stock, did factory resets, and tried other SIMs. It also seems to be only Verizon, unless someone on another network wants to set me straight.
Click to expand...
Click to collapse
I remember an issue on Verizon and the M9 that after flashing a custom rom, you stood the chance of loosing VoLTE. It did not happen to everyone and did not happen all of the time. I flashed custom rom for months and then one day, boom, VoLTE gone. The only way to get it back was to get the phone replaced. RUU did not work to get it back. Sounds similar to what is going on now. So my question is has this problem affected anyone that has not unlocked the bootloader yet?
I just checked the M9 Verizon section and looks like they did find a fix without replacing the phone. But I think you need to be s-off. Interested if this could resolve any of these issues here.
https://forum.xda-developers.com/verizon-one-m9/general/volte-advanced-calling-fix-t3393007

jsaxon2 said:
I remember an issue on Verizon and the M9 that after flashing a custom rom, you stood the chance of loosing VoLTE. It did not happen to everyone and did not happen all of the time. I flashed custom rom for months and then one day, boom, VoLTE gone. The only way to get it back was to get the phone replaced. RUU did not work to get it back. Sounds similar to what is going on now. So my question is has this problem affected anyone that has not unlocked the bootloader yet?
I just checked the M9 Verizon section and looks like they did find a fix without replacing the phone. But I think you need to be s-off. Interested if this could resolve any of these issues here.
https://forum.xda-developers.com/verizon-one-m9/general/volte-advanced-calling-fix-t3393007
Click to expand...
Click to collapse
I will be trying this later today. Good ol' @dottat

If we get s-off we can probably safely flash roms without magisk n still have volte n even a more stable radio/system firmware, if dev's make it happen of course. Or am I wrong, I don't mind having magisk, I just want to be able to root n customize my phone with it still working as a phone n not a fancy calculator or wifi only device haha. I'm debating getting a replacement from HTC until the firmware stabilizes at least, then I'll mod some more. Cause mine was working perfectly fine until I tried to put viperu 1.1.0 Ota on it.

I just noticed that when I drag down and get the quick settings into view there's a note in the top left that says "the sim card is missing or not readable. Insert a sim card" and that doesn't go away even when the occasional notification that says "sim card inserted click here to finish setup" pops up.

Was fine for a couple days - now suddenly today only getting "roaming" service. Manually trying to connect to VZW fails and says my SIM isn't allowed access.

blastagator said:
Was fine for a couple days - now suddenly today only getting "roaming" service. Manually trying to connect to VZW fails and says my SIM isn't allowed access.
Click to expand...
Click to collapse
Same here when I tried that.

kjcsg said:
Same here when I tried that.
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Click to collapse
Starting when? or intermittent?

blastagator said:
Starting when? or intermittent?
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Click to collapse
The full story is in the op of this thread, but it started about a day after I got the phone, started with only voice/text going out, then lte dropped too so now my phone is wifi only. R u on stock or have u unlocked ur bootloader?

kjcsg said:
The full story is in the op of this thread, but it started about a day after I got the phone, started with only voice/text going out, then lte dropped too so now my phone is wifi only. R u on stock or have u unlocked ur bootloader?
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Click to collapse
Ah sorry, didnt notice you were OP. I have unlocked but was running stock OS with Magisk (no other mods, I just wanted root). Noticed that turning of VoLTE in phone settings killed connection, so I was able to toggle that off and on (+airplane mode in between) to usually resurrect connection. Now nothing is working. Going to do a full wipe now to see if it comes back.

blastagator said:
Ah sorry, didnt notice you were OP. I have unlocked but was running stock OS with Magisk (no other mods, I just wanted root). Noticed that turning of VoLTE in phone settings killed connection, so I was able to toggle that off and on (+airplane mode in between) to usually resurrect connection. Now nothing is working. Going to do a full wipe now to see if it comes back.
Click to expand...
Click to collapse
No worries haha. My signal today is intermittent, I'll get bars but can't call because when I try 4g turns off. In the HTC test settings, when I have bars it sees Verizon network but not my phone number, where as when I don't have bars (bars with slash through them) it sees my number but not Verizon network. For u to see this menu type *#*#4636#*#* in the dialer. My VoLTE is activated in settings tho.

Factory wipe didn't help either. Doing RUU now. This is so ridiculous. Also I accidentally deleted my backup, oops. Le sigh. This thing will probably be going back. Sad. I was loving the phone.
---------- Post added at 06:44 PM ---------- Previous post was at 06:38 PM ----------
kjcsg said:
For u to see this menu type *#*#4636#*#* in the dialer.
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Click to collapse
Bruh - go in menu -> Phone Info -> Turn Off Radio
Select "LTE Only" Select "WCDMA/LTE"
Turn radio back on.
Fixed problem instantly!!! Thank you SO SO MUCH!
edit: MMS doesn't work, but SMS seems possibly ok? not sure.
edit 2: WCDMA/LTE is the magical answer. All seems working now.

Related

noob trying to get his phone to work...

Hi guys, first post on the forums... so be a little patient, I hope I am in the right place.
I bought a used att Tilt last night and it came with windows mobile 6.1 already on it. I threw my sim card in there and it kept dropping signal. it would have signal for one minute and then lose it for a minute and then get it back. anyways I figured it was a botched install or something so I went to HTC's website and flashed the 6.1 update they have there.
RUU_Kaiser_CINGULAR_WWE_1.62.502.0
now it runs a lot faster and except it wont allow me to call out/connect to the internet or anything.
I do have 4 bars and it says I am connected to the ATT network but something isn't right.
if you guys could help me out that would be great but I am a little new to this so bear with me.
Does your SIM still work in your old phone? and can you receive calls(you only stated you can't call out)
does the signal keep popping in and out and the radio signal strength icon (where the bars usually are) have an exclamation mark when you have no signal?
if that is the case, i dont know the fix, but ive had two devices do the same thing. both would exhibit the same behavior with stock 6.1/6.0/many customs and many radio versions, spl 3.28/29/56 and 1.0, and returning them to stock. i still have one of them and was going to return it for service. i thought i might have been the evil radio problem, but it took every flash i threw at it and still had the same problem.
this is all with my sim that works in my two current kaisers/moto q/bj2/bb 8310 etc...
havent been able to figure it out...
When you go into BootLoader (Hold Power and Camera buttons and use stylus to push reset button) what does it say?
have you tried fashing a new radio?
rkub said:
have you tried fashing a new radio?
Click to expand...
Click to collapse
I was thinking about it but I can't figure out how do to it without using a minisd card or whatever.
ndn715 said:
does the signal keep popping in and out and the radio signal strength icon (where the bars usually are) have an exclamation mark when you have no signal?
if that is the case, i dont know the fix, but ive had two devices do the same thing. both would exhibit the same behavior with stock 6.1/6.0/many customs and many radio versions, spl 3.28/29/56 and 1.0, and returning them to stock. i still have one of them and was going to return it for service. i thought i might have been the evil radio problem, but it took every flash i threw at it and still had the same problem.
this is all with my sim that works in my two current kaisers/moto q/bj2/bb 8310 etc...
havent been able to figure it out...
Click to expand...
Click to collapse
sounds like the same issues although I haven't tried diff radios...
liquidfork said:
Does your SIM still work in your old phone? and can you receive calls(you only stated you can't call out)
Click to expand...
Click to collapse
yeah sim works great on the old phone, no problems at all.

[Q] Network Dropping

I just want to check in and see if any other Inspire owners are having this issue:
I have noticed that my phone occasionally drops the network connection and doesn't get it back right away. There are two different flavors of this issue that I have experienced:
1) I was walking my dogs today and the phone suddenly dropped it's connection to AT&T completely. After a few seconds, it reconnected and everything was fine. I was in an area with good coverage and the status bar showed no connection at all.
2) When home, I leave the Wifi on. Earlier today, when I tried to make a call, it simply wouldn't dial out. Then I tried to open a web page and nothing (after turning wifi off). I had to switch airplane mode on and back off to reset the connection. I also received several text messages at once, all of which had been sent hours before (as indicated by the time stamp on the message). It's almost like the phone has an issue swapping back and forth between the carrier connection and the wifi.
Is anyone else experiencing anything like this?
As an update, I noticed that when the wifi is on, there's a check mark under the H+ symbol (rather than the up/down arrows) and when I switch off Wifi, it doesn't go away. During this time, I have no cellular data. Switching airplane mode off and on doesn't seem to work. Sometimes it recovers on its own. Other times, I have to turn the wifi off and on several times.
This is annoying. It seems to be having issues doing the hand-off between Wifi and cellular data. This is really the only issue I have with the phone. Hope they roll out a fix soon.
I had the same problem. I thought it was because I had to add my own APN. (I could not switch my plan around because it was a work SIM). This caused SMS messages to not go out and an overall bad network experience on the phone. I have since returned the phone because I need a reliable network connection and the ability to send/receive SMS messages at all times. Once a fix is found I will be back. I liked the phone alot otherwise.
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
AnyMal said:
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Nope. I made it a point to have them activate it in the AT&T store with a new sim because I had read about people having issues when they transfer their SIM. I also had and iPhone 4 previously, so transferring wasn't really an option. I'm definitely on the right data plan, too.
I left the wifi off all night and it did it to me again today. The check mark shows up under the H and it loses all data connectivity. I'm not sure what is causing this, but I'd love to know if there's some kind of workaround. I have messed with a few options (like the data always on option) and haven't had any luck.
AnyMal said:
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I was using a SIM from another phone. It is the SIM card from my Work phone and I can not change the plan. It does have unlimited text and internet I just cant change it to a 4G plan. I had added the APN that is floating around here and that worked except I was having the same problem as the OP.
greyhulk said:
Nope. I made it a point to have them activate it in the AT&T store with a new sim because I had read about people having issues when they transfer their SIM. I also had and iPhone 4 previously, so transferring wasn't really an option. I'm definitely on the right data plan, too.
I left the wifi off all night and it did it to me again today. The check mark shows up under the H and it loses all data connectivity. I'm not sure what is causing this, but I'd love to know if there's some kind of workaround. I have messed with a few options (like the data always on option) and haven't had any luck.
Click to expand...
Click to collapse
It sounds like a replacement is in order.
stilger said:
I was using a SIM from another phone. It is the SIM card from my Work phone and I can not change the plan. It does have unlimited text and internet I just cant change it to a 4G plan. I had added the APN that is floating around here and that worked except I was having the same problem as the OP.
Click to expand...
Click to collapse
Like I said, my issue was very much like yours and OP's and adding cutom APN made no difference until I called AT&T and had them update IMEI on my account. Presto, all problems went away instantly. I understand that it's not an option for you, sorry
have you tried creating a new apn? try creating one using these settings.
mattbollenbach said:
have you tried creating a new apn? try creating one using these settings.
Click to expand...
Click to collapse
Just did this. Thought it might have resolved it at first, but it didn't. Basically, when I put the phone down for a while, it's like the data connection goes to sleep and doesn't wake up. When I turn the screen on, there's no mobile data. Sometimes, the dual arrows are visible under the "H", but only the up arrow is lit. Other times, the check mark (meaning no data) shows up under th "H" and stays there. Switching Airplane mode off and on will reset the connection.
I hate to say it, but the phone may have to go back. I love everything else about the phone, but this bug is too major to wait for an update or fix. What good is smartphone that doesn't get data reliably?
are you running the stock rom? i haven't been using that rom much so it may behave differently than the custom roms.
i don't think its a common bug. i would see if you can get a replacement phone.
mattbollenbach said:
are you running the stock rom? i haven't been using that rom much so it may behave differently than the custom roms.
i don't think its a common bug. i would see if you can get a replacement phone.
Click to expand...
Click to collapse
Definitely stock rom. No rooting or anything. I didn't notice this on the first day I had the phone because it was on Wifi almost all the time. I turned wifi off to test it and the issue persists. I suppose I should try resetting the phone first, though I'm not looking forward to setting it back up again. After that, I'll take it into AT&T. I'd love to keep the phone. Can't believe no one else is having this issue.
greyhulk said:
Definitely stock rom. No rooting or anything. I didn't notice this on the first day I had the phone because it was on Wifi almost all the time. I turned wifi off to test it and the issue persists. I suppose I should try resetting the phone first, though I'm not looking forward to setting it back up again. After that, I'll take it into AT&T. I'd love to keep the phone. Can't believe no one else is having this issue.
Click to expand...
Click to collapse
yeah, resetting it up is a pain. sorry, and i hope you get it fixed.
Just to say it again. I had the exact same problem as the OP. Maybe we both had a flaky phone?
Okay, turns out there's an issue with the AT&T tower closest to my house. I found out from a rep at AT&T. I haven't left home much at all this weekend, so I had no standard for comparison. I just verified it by turning the wifi off on my iPad and using 3G data. It has the same issue.
Of course, I had already done a factory reset and gone to the AT&T device support center, but at least my phone is fine.
As a side note: I love that Android restores your apps now. I always thought WebOS was awesome for doing that and that was what frustrated me most about Android, with as often as I swap phones.
Wow... Wish this was my problem. I switched back to my Palm Pre+ and my data works fine.

[Q] Unable to get 4g

Alright, I'm a flash addict, love trying all the roms and well I was switching from bamf 2.0 beta 4, to Gingeritis VIII. I did my wipes and everything special, yet when I finally load it up, my 4g is not there. I'm in a 4g area, and I can get 3g but not my normal 4g. Not sure what to do, I even tried restoring back to my bamf rom with no luck. I had it before I did the switch and it was working fine. Anyone else having a issue or know what could be causing my problems? Forgot to mention I did try changing the radio settings and doing a fix permissions, neither did anything.
Did you update the radio?
Have you called Verizon to see if there is an outage? My 4g went down for a few hours yesterday, might just be them working on the network.
Radio was updated and I'll give big red a call, I mean its kinda odd I hold my 3g easily yet my 4g dies. I've had my 4g all night, and it did happen in the morning, so maybe they are working on it.
Called big red and they told me it would be back online soon just a short outage in the area. Came back online as I was typing this lmfao
XDA App - HTC: Thunderbolt
Hellation said:
Called big red and they told me it would be back online soon just a short outage in the area. Came back online as I was typing this lmfao
XDA App - HTC: Thunderbolt
Click to expand...
Click to collapse
Everyone needs to remember, VZW is constantly upgrading/testing/fixing their LTE network. Things like this will be going on most likely all year as they continue to roll out to more cities/markets. First thing to do if your 4G starts acting up is just give them a call. More likely than not, they are doing work, it's just coincidence that it stopped working right after a flash
Yeah I can't get 4g to work either. It might be because I don't have it yet. I figured I would just flash rom after rom till I find one that works.
Just trying to get past 10 posts.
I am also in a 4G area (Los angeles) and had 4G all the time but when I upgraded to the Gingerbread leak I lost it and yes I flashed new radio, its been about a week now. Haven't called big red yet and also haven't heard of updates in my area but 1 week, that's a long time. I also reverted to froyo with accompanying radio and no change...wondering if anyone else in LA area has the same problem or do I have a problem with my phones hardware...
Be sure to reboot the phone like 5 times. That brought it back for me.
B3L13V3 said:
I am also in a 4G area (Los angeles) and had 4G all the time but when I upgraded to the Gingerbread leak I lost it and yes I flashed new radio, its been about a week now. Haven't called big red yet and also haven't heard of updates in my area but 1 week, that's a long time. I also reverted to froyo with accompanying radio and no change...wondering if anyone else in LA area has the same problem or do I have a problem with my phones hardware...
Click to expand...
Click to collapse
ApplCobbler said:
Be sure to reboot the phone like 5 times. That brought it back for me.
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Click to collapse
I haven't had any data since friday afternoon. I had it connect to 3G earlier this morning but it promptly disconnected.
I've tried rebooting since friday. Setting to CDMA, enabling Rev A from ##778. Still nothing.
I'm on the launch stock rooted rom.
unlisted said:
I haven't had any data since friday afternoon. I had it connect to 3G earlier this morning but it promptly disconnected.
I've tried rebooting since friday. Setting to CDMA, enabling Rev A from ##778. Still nothing.
I'm on the launch stock rooted rom.
Click to expand...
Click to collapse
I called tech support and let them know of the issue, said there is no 4g outages in my area (los angeles) and was instructed to factory reset, which i do before any rom install then i gotta call back-if and when i get this resolved i will post the outcome.
Not sure what rom you're on now, but whenever I flash something if I lose data I have to go into the antenna settings and force 4G for a while and it will pop back up
Sent from my ADR6400L using XDA Premium App
I'm still on Baseband 1.16.00.0223 and Software 1.12.605.6
Could it be since i'm rooted and have not applied the OTA, that verizon is refusing to authenticate my data (connection)? Because when i look at lteonoff, it says i'm connected to whatever network i specify, (LTE, CDMA - eHRPD OR Rev. A [if i go into ##778])
If I go to options ->software update -> check new, the 3G or 4G icon will pop up and checks for a newer firmware. It tells me there is a new update and i can press okay, defer, or deny. As soon as i exit that and try to use the browser, the 3/4G icon goes away. Should I update to the MR1 OTA?
unlisted said:
I'm still on Baseband 1.16.00.0223 and Software 1.12.605.6
Could it be since i'm rooted and have not applied the OTA, that verizon is refusing to authenticate my data (connection)? Because when i look at lteonoff, it says i'm connected to whatever network i specify, (LTE, CDMA - eHRPD OR Rev. A [if i go into ##778])
If I go to options ->software update -> check new, the 3G or 4G icon will pop up and checks for a newer firmware. It tells me there is a new update and i can press okay, defer, or deny. As soon as i exit that and try to use the browser, the 3/4G icon goes away. Should I update to the MR1 OTA?
Click to expand...
Click to collapse
No, that's not why you don't have to worry about that just yet haha. Try and force 4G by putting it in LTE mode
Sent from my ADR6400L using XDA Premium App
Im just in a 3g area and everytime I go to a gigerbread rom and radio all I get is 1x. Then reverting started jot even fixing the problem. After about 10 flashes back and forth and rebooting a hung I finally ended up on Froyo with 3g. I'm staying here. Not worth my time to run gingerbread.
I was running a GB rom and this afternoon lost all data.
If I take out the sim card and reboot, I can get data for a minute or two...then it goes again.
I'm going back to stock and taking my phone in tomorrow.
Ugh to the guy that said call tech support to see if there is an outage, I don't work in a call center but do in a store and I hate when people come in or call for outages my suggestion is to follow @vzwsupport on Twitter they will let you know in no time and it keeps you from having to go through the menus and crap.
Sent from my ADR6400L using Tapatalk
I re-flashed back to stock and now I've got 4G back.
If anyone is having these problems after running GB I would use JCase's "back to Froyo" flash before trying anything else.
Verizon has had a known problem of thunderbolts loosing its 4g, 3g and 1x. I had the same problem over a month ago when my phone was only able to receive calls and text. Had no data.. so I called them they had me do a factory reset and it fixed it
Sent from my THUNDERBOLT using XDA App
turn off background data and auto sync then reboot when u get 4g wait a sec then check the internet to make sure its really on then turn sync etc back on back on

Weird issue with Wifi/LTE to 3G disconnecting

Hi I currently have the latest Viper installed and I cant tell exactly what causes this issue or if there is a fix but it seems when my phone switches from 3G to LTE or vise versa, the data connection will completely drop and when I go into the settings under Mobile Data it will show disconnected. When I try and toggle the Mobile Data off and on (trying to fix it) it will not allow me and seems glitched. The only work around I've found is to go and change the Preferred network to LTE Mode, which connects but then I have no voice or text messaging. So then I will turn Mobile Data off, switch back to Global Mode, and then all is well in the world until it happens again and LTE switches to 3G.
I wont lie, this has happened on every Rom I have used since trying to update to 4.4.3, LiquidSmooth, Viper, and RKDN which is my current and I cannot for the life of me figure it out? I have tried EVERYTHING trying to remedy this issue from flashing tigers 4.4.3 firmware (http://forum.xda-developers.com/showthread.php?t=2723159) to even flashing back to complete 4.4.2 RUU putting me back to complete STOCK kitkat 1.55.605.2 located here (http://forum.xda-developers.com/showthread.php?t=2727831) and from there accepting the OTA updates to put me to stock 4.4.3 and then reflash TWRP and install new Rom and issue still remains!? I feel I am at the unfortunate point where this may be a defect with one of the radios or something in the phone and know matter what I do, its not going to fix... SO I may need to flash stock RUU and return to VZW and get new device? Which would suck, as I am not sure if there is a root/bootloader unlock method for a brand new M8 4.4.3, Is there? Anyone out there experiencing this?
This sounds very similar to my issue which I created a post not too long ago:
http://forum.xda-developers.com/verizon-htc-one-m8/help/network-issues-t2901138
I haven't tried flashing another ROM yet but I was thinking about it.
Also I tried popping out my SIM Card to see if there was anything wrong with it but it looks fine.
ChrisNee1988 said:
This sounds very similar to my issue which I created a post not too long ago:
http://forum.xda-developers.com/verizon-htc-one-m8/help/network-issues-t2901138
I haven't tried flashing another ROM yet but I was thinking about it.
Also I tried popping out my SIM Card to see if there was anything wrong with it but it looks fine.
Click to expand...
Click to collapse
Were you able to change the mode to Global and everything work until the radios switched from LTE to 3G or vise versa? Good to know I am not the only one
awareunlikeu said:
Were you able to change the mode to Global and everything work until the radios switched from LTE to 3G or vise versa? Good to know I am not the only one
Click to expand...
Click to collapse
I'm not completely sure yet. I just know with the LTE/ Legacy 3GPP mode, I'm basically stuck in LTE. When would normally lose LTE and switch to 3g, It still shows 4G with 1 bar but not be able to do anything. Also phone calls don't work for me in that mode.
---------- Post added at 02:28 PM ---------- Previous post was at 02:14 PM ----------
awareunlikeu said:
Were you able to change the mode to Global and everything work until the radios switched from LTE to 3G or vise versa? Good to know I am not the only one
Click to expand...
Click to collapse
I just tried global mode. looks like its working for me for now but i'm not in an area where it'll switch so i'll update you later to see what happens.
ChrisNee1988 said:
I'm not completely sure yet. I just know with the LTE/ Legacy 3GPP mode, I'm basically stuck in LTE. When would normally lose LTE and switch to 3g, It still shows 4G with 1 bar but not be able to do anything. Also phone calls don't work for me in that mode.
---------- Post added at 02:28 PM ---------- Previous post was at 02:14 PM ----------
I just tried global mode. looks like its working for me for now but i'm not in an area where it'll switch so i'll update you later to see what happens.
Click to expand...
Click to collapse
Awesome, glad that worked...Thats what I am dealing with. Just hoping that I maintain a LTE connection so my phone does not disconnect where I cant receive calls or text until it's too late.
Well, I guess Im just going to have to take it into Verizon and see if I can get a swap. Must be defect at this point
Does toggling Airplane mode off and on fix the issue? I sometimes get a loss of connection (I've never checked to see if Mobile Data says it was connected or not), and Airplane mode fixes it for me.
Also, the new devices can be S-Off'd, but there's a $25 fee. It's worth it if you get a new device though IMO.
sfreemanoh said:
Does toggling Airplane mode off and on fix the issue? I sometimes get a loss of connection (I've never checked to see if Mobile Data says it was connected or not), and Airplane mode fixes it for me.
Also, the new devices can be S-Off'd, but there's a $25 fee. It's worth it if you get a new device though IMO.
Click to expand...
Click to collapse
Thanks for that tidbit about the 25 dollar s-off. Forgot about that. SO yeah I will probably take in and get a swap. Thanks

OTA update killed all data connections

I am on T-Mobile since April and everything has been fine except the known LTE handoff issue, I just keep the phone in UMTS always.
The night of Oct 28th I received an OTA (not a system update) and I guess it changed radio settings or updated the firmware. Ever since, NOTHING I do will get the phone to pick up ANY data signal on T-Mobile. Did Verizon decide to block the Maxx from use on other networks???
On wifi everything is fine, but I get no GSM data, no Edge, no 3G, no HSPA and no LTE. I can't receive any media text messages either.
Can anyone tell me what the hell happened?
100% stock Droid MAXX, on 4.4.4
23.3.24.obake-maxx.verizon.en.US
MSM8960PRO_BP_23255.127.76.00R
3.4.42-gd47915e-00002-g37bce85 [email protected] #1
Phone is non-Dev edition (as far as I know), I'd be happy to even put another ROM on this thing if possible, I know there is a MotoX ROM that also fixes the LTE issue on the Maxx.
I use this as my primary/business phone so it's really unconvenient to have no data while im out and about during the day!
Please help!
seandean41 said:
I am on T-Mobile since April and everything has been fine except the known LTE handoff issue, I just keep the phone in UMTS always.
The night of Oct 28th I received an OTA (not a system update) and I guess it changed radio settings or updated the firmware. Ever since, NOTHING I do will get the phone to pick up ANY data signal on T-Mobile. Did Verizon decide to block the Maxx from use on other networks???
On wifi everything is fine, but I get no GSM data, no Edge, no 3G, no HSPA and no LTE. I can't receive any media text messages either.
Can anyone tell me what the hell happened?
100% stock Droid MAXX, on 4.4.4
23.3.24.obake-maxx.verizon.en.US
MSM8960PRO_BP_23255.127.76.00R
3.4.42-gd47915e-00002-g37bce85 [email protected] #1
Phone is non-Dev edition (as far as I know), I'd be happy to even put another ROM on this thing if possible, I know there is a MotoX ROM that also fixes the LTE issue on the Maxx.
I use this as my primary/business phone so it's really unconvenient to have no data while im out and about during the day!
Please help!
Click to expand...
Click to collapse
Try a factory reset, and reset your APN to default, and re-enter the settings. As I stated in the other thread you posted in, update is working great for me, and Verizon can't lock the Maxx/Ultra/M to their network as part of the FCC's Block C agreement.
thenameisnigel said:
Try a factory reset, and reset your APN to default, and re-enter the settings. As I stated in the other thread you posted in, update is working great for me, and Verizon can't lock the Maxx/Ultra/M to their network as part of the FCC's Block C agreement.
Click to expand...
Click to collapse
Ok, I did the factory data reset and and it's still the same.
One strange thing I noticed is that it will say 3G or 4GLTE in the status bar right next to the signal strength, but it's grayed out, and only present when wifi is turned on. As soon as I turn wifi off, the 3G or 4G logo disappears instantly.
It did this both before and after the reset. regardless, when I'm not on wifi I have ZERO access to data networks.
Phone worked great on tuesday, and now it's pretty much useless after Verizon update. How can I roll back to the previous firmware ?
you could try replacing the radio from previous version.
pijes said:
you could try replacing the radio from previous version.
Click to expand...
Click to collapse
Could you point me to a walk-through for this and is it possible on a stock non-developer edition?
1FF-obake_verizon-user-4.4.4-SU5-23-release-keys.xml.zip REVERT
seandean41 said:
I am on T-Mobile since April and everything has been fine except the known LTE handoff issue, I just keep the phone in UMTS always.
The night of Oct 28th I received an OTA (not a system update) and I guess it changed radio settings or updated the firmware. Ever since, NOTHING I do will get the phone to pick up ANY data signal on T-Mobile. Did Verizon decide to block the Maxx from use on other networks???
On wifi everything is fine, but I get no GSM data, no Edge, no 3G, no HSPA and no LTE. I can't receive any media text messages either.
Can anyone tell me what the hell happened?
100% stock Droid MAXX, on 4.4.4
23.3.24.obake-maxx.verizon.en.US
MSM8960PRO_BP_23255.127.76.00R
3.4.42-gd47915e-00002-g37bce85 [email protected] #1
Phone is non-Dev edition (as far as I know), I'd be happy to even put another ROM on this thing if possible, I know there is a MotoX ROM that also fixes the LTE issue on the Maxx.
I use this as my primary/business phone so it's really unconvenient to have no data while im out and about during the day!
Please help!
Click to expand...
Click to collapse
I have a droid maxx on t mobile and i have had no problem using H+ instead of LTE for txting and data here in chicago...
but last night i accepted the XLTE (1FF-obake_verizon-user-4.4.4-SU5-23-release-keys.xml.zip) OTA and quickly realized that t mobile data no longer worked. I tried to revert back using RSD lite but that failed due to downgrade protection...i was thinking i would have to just flash a 4.4.4 gummyrom over stock and move on but then i remembered i had an old twrp backup of 1FF-obake_verizon-user-4.4.4-SU4.21-release-keys.xml.zip from earlier in september
you must have an unlocked bootloader and twrp installed to restore the backup but the restore was successful and bypassed the downgrade protection...gsm carrier data was once again working...
i will post a link to my twrp backup once it finishes uploading...and if anyone else has a 1FF-obake_verizon-user-4.4.4-SU4.21 stock twrp backup they could share that would also be a huge help
ps.youre only chance to unlock your bootloader is sunshine or stumproot or another on of jcases masterpieces if it wasnt already patched by this last XLTE update
seandean41 said:
Could you point me to a walk-through for this and is it possible on a stock non-developer edition?
Click to expand...
Click to collapse
Go inside the Droid Ultra Original Android Development and look for thread with [Radio] in the title. The latest that comes with VoLTE update was posted by CrazyRussianXDA (this is the one inside your phone now), previous versions were by Topsnake. Create a folder called fastboot and extract the files there. You must download the fastboot tool here - http://forum.xda-developers.com/showthread.php?t=2317790, install it into the same fastboot folder. Just follow the simple steps and yes it is possible to do it on stock non-developer version. Just for precaution, do not copy and paste the command, type them in.
So I haven't changed a thing on the phone. This morning I re-entered the SAME APN info yet again with no luck.
Today around noon, while driving my phone suddenly starts getting emails and now seems to be working fine. Even the LTE handoff issue on T-Mobile seems to be gone.
I have no clue. . . but it works now!
I GREATLY appreciate everyone's help on this matter! Maybe an issue to watch out for in coming weeks ?
seandean41 said:
So I haven't changed a thing on the phone. This morning I re-entered the SAME APN info yet again with no luck.
Today around noon, while driving my phone suddenly starts getting emails and now seems to be working fine. Even the LTE handoff issue on T-Mobile seems to be gone.
I have no clue. . . but it works now!
I GREATLY appreciate everyone's help on this matter! Maybe an issue to watch out for in coming weeks ?
Click to expand...
Click to collapse
seandean41...Are you saying that your phone is not having any issues with T-mobile now? Like it fixed the LTE handoff issue?
jmaclean62 said:
seandean41...Are you saying that your phone is not having any issues with T-mobile now? Like it fixed the LTE handoff issue?
Click to expand...
Click to collapse
Yea I have it set to automatically select network now and it's sitting on my desk in LTE mode, yet I can pick up the phone and make a call no problem.
It used to always drop the first call and then if you redialed while it was in HSPA it would make the call.
Texting working fine too.
T-mobile had told me that they were having some data issues in my area, so I wonder if being halfway across the county today at lunch did something. The original problem was definitely something with the phone because if wifi was turned off, it wouldn't even display a G, E, 3G, or 4G logo. And with wifi on, the logo was grayed out and totally nonfunctional.
but maybe talking to another tower did something with the radio. . . . . . no idea really. Shooting in the dark here!
seandean41 said:
Yea I have it set to automatically select network now and it's sitting on my desk in LTE mode, yet I can pick up the phone and make a call no problem.
It used to always drop the first call and then if you redialed while it was in HSPA it would make the call.
Texting working fine too.
T-mobile had told me that they were having some data issues in my area, so I wonder if being halfway across the county today at lunch did something. The original problem was definitely something with the phone because if wifi was turned off, it wouldn't even display a G, E, 3G, or 4G logo. And with wifi on, the logo was grayed out and totally nonfunctional.
but maybe talking to another tower did something with the radio. . . . . . no idea really. Shooting in the dark here!
Click to expand...
Click to collapse
I just applied the upgrade. Ultra on T-Mobile. I have no data anymore. I can't even pull up a web page. I am able to call and text no problem. The strange thing is at the beginning of October I moved from Verizon to T-Mobile. Verizon sent me the Android upgrade. Hopefully this will resolve itself over time. I've tried rebooting the phone a couple of times and messing with the mobile settings...but nothing. Phone info app shows me it's registered to T-Mobile and the Signal Strength is around -110dBm. It shows me GSM Service as "In service" and the GPRS Service as "Connecting", Network type LTE, GSM disconnects:==========DATA========
(UPDATE) I called t-mobile support and they were excellent. Short and to the point they stepped me through adding the APN info, and data is now working again. Prior to the upgrade it was working without any APN info. The old problems I was having with SMS messages not being sent, and having to redial 2 or 3 times to place a call are gone. My Verizon Droid Ultra is now working perfectly on T-mobile. Just ran a speedtest on 2-3 bars with 4GLTE and I got 13Mbs down and 8Mbs up
i just picked up a maxx and EVERYTHING works. lte is crazy fast as well. latest update too...
su5 tmobile data
kdm212 said:
i just picked up a maxx and EVERYTHING works. lte is crazy fast as well. latest update too...
Click to expand...
Click to collapse
yes tmobile data does work on 1FF-obakem_verizon-user-4.4.4-SU5-24 (23.3.24)
actually...the H+ LTE hand off is fixed along with any sms/mms issues
fxz/take the ota...
it doesnt connect automatically any more...
go to settings - more... - mobile networks - access point names - add new apn...
name: T-Mobile
APN: fast.t-mobile.com
thats all you have to change...try to make a call/txt...reboot once...
4GLTE on the droid maxx on tmobile

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