Help pc doesnt recognize u11 in usb 3.0 port - HTC U11 Questions & Answers

Im running windows 8.1 and my usb 3.0 port wont recognize it. When connected to my 2.0 port it works fine. What can it be? My htc 10 connects just fine through my usb 3.0 port so can it be something wrong with the phone itself?

erojas388 said:
Im running windows 8.1 and my usb 3.0 port wont recognize it. When connected to my 2.0 port it works fine. What can it be? My htc 10 connects just fine through my usb 3.0 port so can it be something wrong with the phone itself?
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Have you installed and updated htcsync so your HTC drivers are up to date?

erojas388 said:
Im running windows 8.1 and my usb 3.0 port wont recognize it. When connected to my 2.0 port it works fine. What can it be? My htc 10 connects just fine through my usb 3.0 port so can it be something wrong with the phone itself?
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Click to collapse
this are the only drivers that worked for me I am on x64 intel machine wit x64 Windows 10 OS
you will need to manually install them in device manager...

Yes i tried both downloading from htc.com and from the phone while it was connected via usb 2.0

loner. said:
Have you installed and updated htcsync so your HTC drivers are up to date?
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Click to collapse
JEANRIVERA said:
this are the only drivers that worked for me I am on x64 intel machine wit x64 Windows 10 OS
you will need to manually install them in device manager...
Click to expand...
Click to collapse
how do i install?

sometimes it's just windows being stupid.
by that I mean it no longer recognizes your device because it was already registered as an USB 2.0 device and viceversa.
I had that happened to me the Opposite way, with a Samsung phone, it got first plugged into a USB 3.0 port, and then it will no longer recognize the phone when I plug it into a USB 2.0 port.
If I deleted it from the USB list of devices, then it can register again and use USB port 2.0
so it's part driver's fault, but mostly windows fault.
There is an App to delete bad Windows USB registries, it's not a safe App for the novice, as it can cause serious inconvenience by losing 100% to USB devices, in case you don't have a PS/2 keyboard / mouse to control the PC after you accidentally delete all USB devices.
if you are still interesting find the App USBOblivion there are other similar alternatives, but forgot the name, trying to find more.
Found it! this is the one I use http://www.nirsoft.net/utils/usb_devices_view.html

Ive installed htc sync manager and have unistalled the driver that shows up when it is plugged in. When i plug it back in it still shows a notification that says "usb device not recognized: the last usb device you connected to this computer malfunctioned and windows does not recognize it". In device manager it shows up under portable devices: MTP USB device and has a driver date of 6/21/2006 version 6.3.9600.16384 so im sure thats not the driver that im supposed to have for the device. Any ideas?

I just upgraded the driver to htc version 1.0.0.23 dated 7/30/2015 and it still does not work

Problem solved : i had a defective device. I returned that one and got the solar red and it connected right away without any issue.

I got my U11 now return from Repair but its only installed the Software new. HTC say USB working normal but on my PC its not working with Intel USB.

AllGamer said:
sometimes it's just windows being stupid.
by that I mean it no longer recognizes your device because it was already registered as an USB 2.0 device and viceversa.
I had that happened to me the Opposite way, with a Samsung phone, it got first plugged into a USB 3.0 port, and then it will no longer recognize the phone when I plug it into a USB 2.0 port.
If I deleted it from the USB list of devices, then it can register again and use USB port 2.0
so it's part driver's fault, but mostly windows fault.
There is an App to delete bad Windows USB registries, it's not a safe App for the novice, as it can cause serious inconvenience by losing 100% to USB devices, in case you don't have a PS/2 keyboard / mouse to control the PC after you accidentally delete all USB devices.
if you are still interesting find the App USBOblivion there are other similar alternatives, but forgot the name, trying to find more.
Found it! this is the one I use http://www.nirsoft.net/utils/usb_devices_view.html
Click to expand...
Click to collapse
How can I un-registered with USB2.0 and register with USB 3.0? Thanks.

Related

One more USB question...

Hi there...
A quick question about the USB...
Is is at all possible to have a USB-port that can still charge the phone, but at the same time is "dead" when you try to connect the phone to the computer ??
I have also asked about it here:
http://forum.xda-developers.com/showthread.php?t=1179171
The story is that the Phone (SonyEricsson X10i) can be charged fine, but when i connect it to the computer, my computer say that the hardware is not recognized, nomatter if it is in flash-mode, mounted from recovery or in the normal way.
And the phone don´t even show anything about USB connection in the status bar eigther.
I have tried 5 different computers now, and 2 different usb cables.
I have also a X10 mini and a Desire HD that works fine on all the computers and both cables.
I have tried to remove software, remove drivers, clean computers, reboot, check the memory-card in the phone, install software and drivers and all other things i can think off...
It is two windows 7 and three windows XP computers btw.
So is it at all possible that the phone can still be charged, but data-connection fail ?
As i see it, there must be some kind of data-exchange or else the computers would not even say "hardware not recognized"...?!?
I'm not quite sure I understood your question correctly, but let's see if this helps:
I used to have phone that didn't have drivers for Windows I used at the time (I think it was Windows 7). That meant that Windows wouldn't recognize it (when plugged via USB cable) and will not therefore provide power to that USB port (hence the phone will not charge).
I was able to get around the problem by going to the device manager, locating the relevant "unknown device" and force installing some random drivers for it -- I don't even remember what it was that I picked -- something that Windows would allow me to do. Of course the port wouldn't work as a data connection like this, but since Windows now 'knew' the device, it powered the USB port and I was able to charge my phone from it.
My problem is that I actually can charge the phone ok...
But I am not able to make a data connection between the computer and the phone at all...
My question is then, if the usb connector in my phone can somehow be broken even though I am still able to charge the phone...?
Sent from my Desire HD using XDA Premium App
I'm fairly sure that yes, the contacts or the controller can be broken so that you can still charge but be unable to establish data connection.

[Q] cant connect TF to pc in no way

hi.
i have a realy annoying problem.
i cant connect my device to computer. i tried every way.
just plugging the tf to pc. no success.
enabling usb debugging. no success.
by apx. "" ""
i cant even access recovery.
i got my tf today from lab. they replaced my mobo.
and now when itry to access recovery it's just giving me a big green android with a ! inside.
so i thought. is it possible that the problem is with my usb cable?
and that i'll have to buy a new one just to confirm it?
1.) What are your computer's specifications? (OS, hardware, etc.)
2.) When the Transformer is booted into Android and you connect the USB cale from the tablet to your computer, does your computer make any sort of indication that a new device has been plugged in? (In Windows, for example, you'll get the new hardware sound.)
Hi! I have any problem tooi cant connect my transformer to PC.
I have C4Q 9550 CPU 8GB RAM Gigabyte E45P MotherBoard Windows & ult x64
When i connect my device,i have a new "hardware sound" and see baloon unknow device or USB cant recognize!What is a problem?Help!!!
TNX
Try different USB slot, Try different cable (if you can get one). Try different PC with the same OS (Win7 64-bit).
Try to reinstall Asus Sync, and USB drivers.
If it won't work after you have tried all of these, then I have no idea.
My TF works for me out of the box.
davebugyi said:
Try different USB slot, Try different cable (if you can get one). Try different PC with the same OS (Win7 64-bit).
Try to reinstall Asus Sync, and USB drivers.
If it won't work after you have tried all of these, then I have no idea.
My TF works for me out of the box.
Click to expand...
Click to collapse
Windows 7 would recognize the TF as a Media device and there in lies the problem. You would have to force the Asus Drivers to take precedence and that is the problem. I am also told you would need the '.Net' framework installed and configured properly - as I had installed this long ago I am not sure whether this is required or not as on my PC I did not face problems due to lack of '.Net'.
On Windows XP I was required to install Windows Media Player 11 and then do some more modifications etc and then install PC Sync software from Asus.
I now have my Windows 7 Ultimate, 64bit working with the TF.
When you connect your Tablet using the Charger cable, does your Tablet say something like 'Searching for PC Sync Software on PC' in the notification area?
Only if it does the TF would even be trying to communicate with the PC - otherwise it would not even be doing that.
I connected my TF to my Windows machine with the sole purpose of rooting the device and I did succeed in doing that.

How to enable usb, it's disabled in my college PCs???

Micromax A87
That's a quick way of getting in trouble.
Sent from my LG-P999 using xda premium
Not sure if it is supposed to be disabled on purpose or not.
Assuming you're a local admin and it's a windows machine, you can enable the USB-controller device by going in the control pannel -> devive manager. Locate the USB controller and if disable, right-click on it, enable.
That's also a good way of "reseting" your device if you encounter errors with it.
Yeah, its windows xp sp3... and required hrdwares are also present in the machine.. but it doesn't show any "usb controller" in device manager list(supposed to be there in last)...I installed the chipset drivers in that pc...successfully... but then too not showing the PD.
There are a handful of ways to disable usb in a computer. Easy way would be to unplug it directly from the inside of a PC. It's also possible to disable it through the pc's bios. And it can also be disabled by disabling the driver like the one mentioned above. Also it could be disabled through registry and group policy if on windows machine. There are alot more ways to do it that I didn't mention.
Thanks Riyal, i'll be trying that through bios and..i'll chck if hardwre is unpuged...
Tell u nxt day..
I would first update the usb drivers. I dont know if its your computer or one in a lab or whatever but if its running XP. Its a good chance the drivers havent been updated in awhile. When you say disabled, do you mean when you plug in a usb stick nothing happens or do you see in device manager that its disabled. Also it would only be relative to the motherboard controller if your using a front access usb port, as a back usb port is built in, have you tried other ports? Lastly there is always the bios, bios is probably hasnt been updated in awhile if this is not your computer, but make sure any usb controllers and or legacy usb devices are enabled.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Moved thread to [email protected]
Nizda1 said:
I would first update the usb drivers. I dont know if its your computer or one in a lab or whatever but if its running XP. Its a good chance the drivers havent been updated in awhile. When you say disabled, do you mean when you plug in a usb stick nothing happens or do you see in device manager that its disabled. Also it would only be relative to the motherboard controller if your using a front access usb port, as a back usb port is built in, have you tried other ports? Lastly there is always the bios, bios is probably hasnt been updated in awhile if this is not your computer, but make sure any usb controllers and or legacy usb devices are enabled.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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Click to collapse
Yes, the correct answer and very helpful ...

Windows 10 can not recognize my HTC U11

Dear all,
My HTC U11 can connect to my Laptop running Windows 10 to have some ADB commands to run, for example backup or restore ...
But my laptop can not read internal storage so I can not copy anything to my HTC U11.
Also, HTC Sync Manager can not recognize my HTC U11.
Any suggestion?
Note: check driver installed properly, but I don't know what is the issue here ...
PS:
Follow all steps below:
http://www.htc.com/sea/support/htc-...et-htc-sync-manager-to-recognize-my-phon.html
but nothing happen.
First off delete HTC sync manager unless you really need it (it's bloatware). Then google 'minimal ADB and fastboot' and use that.
purple patch said:
First off delete HTC sync manager unless you really need it (it's bloatware). Then google 'minimal ADB and fastboot' and use that.
Click to expand...
Click to collapse
Thanks.
I can use ADB for some commands but I need to copy files to internal storage of my HTC U11...
HkDng said:
Thanks.
I can use ADB for some commands but I need to copy files to internal storage of my HTC U11...
Click to expand...
Click to collapse
once Win10 sees your phone, it will show up in Windows Explorer
after that, you just need to copy and waste as you would normally do
no need for those bloatware software.
AllGamer said:
once Win10 sees your phone, it will show up in Windows Explorer
after that, you just need to copy and waste as you would normally do
no need for those bloatware software.
Click to expand...
Click to collapse
Don't show in windows explorer mate, so can not do anything...
What usb cable are you using ? I had the same issue with a third party cable that worked with my meizu pro 5 and my xiaomi mi4c but not the htc u11.
When i used the htc u11 cable everything worked.
HkDng said:
Don't show in windows explorer mate, so can not do anything...
Click to expand...
Click to collapse
deadlynounou said:
What usb cable are you using ? I had the same issue with a third party cable that worked with my meizu pro 5 and my xiaomi mi4c but not the htc u11.
When i used the htc u11 cable everything worked.
Click to expand...
Click to collapse
Also if you have both USB 2.0 and USB 3.0 ports in your computer
the Windows OS can become dumb sometimes.
example, on my Galaxy Note 3, if I plugged the USB 3.0 cable to the USB 3.0 on the computer it would work fine.
but if I plugged the Note 3 using the same USB 3.0 cable on a USB 2.0 port, it will not recognize it.
However if Plug the same Note 3 and the same USB 3.0 cable on a regular PC that only has USB 2.0 then everything will work fine.
So, the problem is somewhere between the annoying Win10 and the drivers.
once you get them working properly, everything should show up in Windows Explorer as it's supposed to do.
oh, I also mentioned this on another thread, sometimes Windows OS is just downright stupid, and you need to delete the old USB references from the registry.
http://www.nirsoft.net/utils/usb_devices_view.html
be careful and backup your registry before making changes.
deadlynounou said:
What usb cable are you using ? I had the same issue with a third party cable that worked with my meizu pro 5 and my xiaomi mi4c but not the htc u11.
When i used the htc u11 cable everything worked.
Click to expand...
Click to collapse
USB cable come with new phone (original from HTC).
AllGamer said:
Also if you have both USB 2.0 and USB 3.0 ports in your computer
the Windows OS can become dumb sometimes.
example, on my Galaxy Note 3, if I plugged the USB 3.0 cable to the USB 3.0 on the computer it would work fine.
but if I plugged the Note 3 using the same USB 3.0 cable on a USB 2.0 port, it will not recognize it.
However if Plug the same Note 3 and the same USB 3.0 cable on a regular PC that only has USB 2.0 then everything will work fine.
So, the problem is somewhere between the annoying Win10 and the drivers.
once you get them working properly, everything should show up in Windows Explorer as it's supposed to do.
oh, I also mentioned this on another thread, sometimes Windows OS is just downright stupid, and you need to delete the old USB references from the registry.
http://www.nirsoft.net/utils/usb_devices_view.html
be careful and backup your registry before making changes.
Click to expand...
Click to collapse
Unfortunately that my laptop have only one 3.0 usb port
Try as you proposed but nothing happen ...
Have same problem with Intel USB on latest Windows 10. With Asmedia USB its working.
how strange, i plugged in and no issues whatsoever
Only one way is copy files to USB then use OTG
oh my god, this issue happen with USB 3.0 port, connect to 2.0 and working well (
I have the same problem with my HTC U play
With one PC it is working properly and with another PC it doesn't work, both PCs have the same operating system!
It's the usb they say so why cant HTC transfer files via a 3.1 USB? It hangs then gives a desktop refresh when I close the explorer window. if I wait 3-5 minutes I might receive an error message and stop. But it sees the files very clearly. I can see all the contents but it doesn't copy them. Sometimes it will copy the files and they will be screwy. Like jpg files of 1.56GB for my 3 minutes of waiting.
This is a pretty common problem on the internet.

Question S22 ultra samsung dex

My s22 ultra suddenly does not work on dex. Theres no way to access the sd via a pc either.
I was using this exact setup and it worked fabulously.
As far as i know i went to bed one night and it didnt work the next time i went to use dex.
Reboot phone and pc? Is the phone recognised when connected? Try another cable, does it work on a different pc. Do other USB devices connect ok etc etc
i have rebooted both phone and pc. Same cable as when it did work infact the samsung original that came with the s22. My s9+ does not connect. Both phones DO charge via usb c.
I have infact reinstalled my pc and resest my phone to factory trying to fix this.
Still to no avail.
Does it connect to another pc? Usb pc hub might have failed
its a brand new laptop and it does power the phones. and it all did work fine. i can even power my usb c vape through the same port
there is not an alternative machine to test on
actually i just thaught of this, the last night i was using it i had the standard popup on my phone asking to allow dex to run. An ok responce and cancel or not now responce, i dont remember exactly.
Could this have done something if i hit cancel
also could there be something in the pc bios i may have not realized could effect this. Since i was on the same night trying to boot to a usb linux pendrive
When you connect your phone can you access its files on your pc? Is it recognised as drive
Ok so ive even reset the bios to system defaults and tried a regular usb to usb-c and still nothing
raul6 said:
When you connect your phone can you access its files on your pc? Is it recognised as drive
Click to expand...
Click to collapse
nope
Something is wrong with pc usb hub
raul6 said:
Something is wrong with pc usb hub
Click to expand...
Click to collapse
could it have anything to do with the phone usb connection settings. When you plug in a usb otg it normally would give an option for transfer or charge etc on the phones pull down menu and all its doing is saying fast charging
Try phone on another pc
Absolutely everything else works through usb mate.
What else can you access via USB. Drives, devices?
well i can access the standard usb port with an sd card reader. read write and even installed windows off it. So this usb to usb c should work fine.
If it were just the usb c hub blown this would not be the case.
paralaxicon said:
well i can access the standard usb port with an sd card reader. read write and even installed windows off it. So this usb to usb c should work fine.
If it were just the usb c hub blown this would not be the case.
Click to expand...
Click to collapse
im currently trying to see if i can run a lubuntu through usb bootable key and try to access the usb c ports from that.
I have been reading about my laptop and apparently it has a reputation of usb issues. lenovo x1 yoga gen 2 on win 10
Solved. During a bios update it appears the bios setting for thunderbolt usb-c was changed to disabled. As soon as i discovered this and rebooted it worked so if anyone is having issues with this they may want to check there bios settings.
4 days of struggling over. Dang its nice to beat a computer once in a while.
paralaxicon said:
Solved. During a bios update it appears the bios setting for thunderbolt usb-c was changed to disabled. As soon as i discovered this and rebooted it worked so if anyone is having issues with this they may want to check there bios settings.
4 days of struggling over. Dang its nice to beat a computer once in a while.
Click to expand...
Click to collapse
Do you have Link to Windows enabled on your phone? If so, turn it off and try running DeX.

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