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I want to get the G-Tablet. It's a powerful device and it seems that VEGAn-TAB, TnT Lite, Cyanogenmod, and zPad are gonna support this thing for a LONG time. The only thing I'm concerned about is the screen. Is it really as horrible as everyone says it is?
Some people say it's no big deal, and some people say it makes their eyes hurt. I don't care about viewing angles; I'm sure I won't be laying it on a flat tabletop trying to use it. But the supposed screen issues are making me want to wait to see what MSI, Moto, and Asus reveal at CES. It seems like all those tablets will be awesome, but will they be as hackable as the G-Tablet? The G-Tablet is like a Nexus Tab.
Are there any pics that will give me an idea of how the screen looks? Are there demos set up at Office Depot?
I wouldn't expect anything from Moto to be easily hackable as their current lineup suggests. The viewing angles in portrait are nothing to right home about but they are not that bad in landscape. I got my latest one at Office Depot and they had one display. I'm sure there will be better things coming but due to the great devs here this should be a great device until something very much better comes along. Roebeet posted some pics of the viewing angles but I couldn't find them easily
The viewing angles are bad, but other than that the screen is fine. From straight on (especially in landscape) it's a pretty nice image. If you aren't worried about the viewing angles, then there's nothing to worry about the screen
What about using it flat on the table? Lets say normal viewing/using when its laying flat on the table.. I am not concerned with others being able to see it.. just when I am using it on a table flat I want to to be viewable with at least 80% of the quality..
Also.. what about portrait.. does it give that "3D" effect with one eye having a different contrast than the other?
If any of you have a netbook.. take the netbook and stand it portrait and look directly at the screen.. You will know what I mean..
jam40jeff said:
The viewing angles are bad, but other than that the screen is fine. From straight on (especially in landscape) it's a pretty nice image. If you aren't worried about the viewing angles, then there's nothing to worry about the screen
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Find a store that has one on display. Staples used to and I think office depot still does.
Office depot has them on display. The last time i was there to buy a case i updated their display model to the newest viewsonic rom.
If you can't find one in the store, you can use any standard netbook screen as a good example - turn it back and forth and you'll see the solarization effect.
The screen is the #1 hardware issue I have with the device, which is ironic given that this was released by Viewsonic. As time has progressed, it's become an actual annoyance to me, so much so that it could (in all seriousness) be the main reason why I eventually sell mine. Portrait mode actually hurts my eyes after a short time, and trying to watch movies while the screen is layed back 45 degrees is completely useless.
I keep hoping that we can get a better LCD solution, as i would do that if it were possible.
stanglx said:
What about using it flat on the table? Lets say normal viewing/using when its laying flat on the table.. I am not concerned with others being able to see it.. just when I am using it on a table flat I want to to be viewable with at least 80% of the quality..
Also.. what about portrait.. does it give that "3D" effect with one eye having a different contrast than the other?
If any of you have a netbook.. take the netbook and stand it portrait and look directly at the screen.. You will know what I mean..
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If it's lying flat on a table 6" to a foot in front of you and you are sitting "properly" (back against backrest) the image is borderline unusable. you have to hunch over it to get the straight on view.
In portrait, you are correct, it very much has the "3D" effect. I can't really use it that way without getting annoyed/headache.
Needless to say the screen is a deal breaker for me. I'm going to play with this tablet for a week or so and return it and wait for the good stuff to come that gets announced at CES. With that said i fully expect to have to pay at a minimum one hundred more than for this tablet. This tablet is really a steal at 400 if you can live with the screen.
Appreciate the honesty... It sounds like it would be a deal breaker for me... Last night I was playing around with all the android phones at the new years party and then the ipads that were laying around and have to say.. that screen is just amazing... but love the openness of the Android platform..
The net net is... the Apple OS is nothing to dismiss and the screen is the cherry on top...
If these vendors dont put in what is needed into the screen, coupled with I would say a very immature platform it will take at least 2 generations before it catches mass acceptance...
Lets see what this week has in store at CES..
roebeet said:
If you can't find one in the store, you can use any standard netbook screen as a good example - turn it back and forth and you'll see the solarization effect.
The screen is the #1 hardware issue I have with the device, which is ironic given that this was released by Viewsonic. As time has progressed, it's become an actual annoyance to me, so much so that it could (in all seriousness) be the main reason why I eventually sell mine. Portrait mode actually hurts my eyes after a short time, and trying to watch movies while the screen is layed back 45 degrees is completely useless.
I keep hoping that we can get a better LCD solution, as i would do that if it were possible.
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Thanks for all the replies. I was going to wait for CES anyway, but now I'm thinking I'll wait for MSI's WindPad 110 regardless. The internal hardware is probably very similar and the device will probably be more polished and more supported. Hopefully in the future we'll see VEGAn-TAB or zPad on it
I am one of those owners who wanted to love the G Tablet. I had stars in my eyes when I snapped it up at my local Office Depot.
The screen absolutely killed it for me though.
I am a long time tablet user (mostly on Nokia Tablets). I love the form factor. Just waiting for someone to do it right. From what I can gather thus far, G Tablet is that device who can live with the screen, Nook Color is the device for those who don't mind a lack of buttons, and Galaxy Tab is for those who don't mind paying through the nose to not give in to Apple.
I still love mine, regardless of the screen. I knew about the viewing angles going in and checked it out at OfficeDepot before buying (they had a live one on display). In landscape you can easily get a good viewing angle while holding it, it's not so bad that you have to constantly hunt for the right angle. In portrait it's not so great, my use case for the tablet is 90% hand held and in landscape so I'm alright with this. On a table you would definitely want to prop it up at an angle, if you can do that it would be fine but laying flat is a no go unless you want to slouch way over the tablet.
I have a Nexus One, so I know what a good screen looks like. Honestly, the gtab doesn't bother me. I hold it pretty much straight on, or flip it upside down sometimes when browsing, and it's just not a big deal to me. Sometimes when it's on my lap I'll put a remote control under the top of the screen to prop it just a touch.
I'd also add that just because new tabs get announced at CES doesn't mean they'll be available next week. I bet most won't come out until March, with Honeycomb. I'm quite happy to have the gtab to play with until then.
I hope you guys won't mind me barging in here to ask a quick question. It is about the screen (okay, sort of).
Lets say I wanted to use my GTablet on a table, is there any good stands to put it on so that I can use it and not have to hunch over as I usually do (it hurts my back sometimes not to mention just plain awkward)?
I just thought there might be a particular kind or model that is the best that the GTablet would stay on securely. If not, I'll just locate some general-type stand and use that.
The screen is why I returned my unit. I don't expect too much from MSI, their netbooks also had horrible screens. Also, do not expect anything in 10.1 to be iPad similar. All the 10.1" screens are TN ****.
Folks,
I have a question -- what is all the big deal about tables?
If I want to work on a table, I use my netbook or my laptop or even go to the computer room and use my desktop.
I use my tablet sitting in a chair holding it or letting it rest in my lap. Or sometimes I set it on a picture holder on the desktop while I access my desktop. Or I lay on the bed with it sitting on my belly or chest (HO! HO! HO!) Or in the car my wife holds it while she plays games. IMHO, tablets are designed to be used portably and that means getting it in front of you in your hands or on an appropriate holder.
Yes, my view angles are not shiny either. But I don't use it in ways that make that a factor. I have adapted to maximize it. As someone said, looking at the screen what I call normally it puts out a great picture.
Rev
P. S. -- Not trying to start a flame war. I just think some people are expecting too much of a reasonable-priced just-introduced product. Nothing -- not even (especially) the fruity products -- is perfect. IMHO.
butchconner said:
Folks,
I have a question -- what is all the big deal about tables?
If I want to work on a table, I use my netbook or my laptop or even go to the computer room and use my desktop.
I use my tablet sitting in a chair holding it or letting it rest in my lap. Or sometimes I set it on a picture holder on the desktop while I access my desktop. Or I lay on the bed with it sitting on my belly or chest (HO! HO! HO!) Or in the car my wife holds it while she plays games. IMHO, tablets are designed to be used portably and that means getting it in front of you in your hands or on an appropriate holder.
Yes, my view angles are not shiny either. But I don't use it in ways that make that a factor. I have adapted to maximize it. As someone said, looking at the screen what I call normally it puts out a great picture.
Rev
P. S. -- Not trying to start a flame war. I just think some people are expecting too much of a reasonable-priced just-introduced product. Nothing -- not even (especially) the fruity products -- is perfect. IMHO.
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If this is cause I came in here asking about that (instead of making a new topic or just keeping that to myself), then I'm sorry.
It almost seems like that post was directed at me (not saying that in a mean way, more of 'aww *sad face* way).
I was the one who came in here in this topic asking about that specifically. Never mind about that, then.
XANAVirus said:
I hope you guys won't mind me barging in here to ask a quick question. It is about the screen (okay, sort of).
Lets say I wanted to use my GTablet on a table, is there any good stands to put it on so that I can use it and not have to hunch over as I usually do (it hurts my back sometimes not to mention just plain awkward)?
I just thought there might be a particular kind or model that is the best that the GTablet would stay on securely. If not, I'll just locate some general-type stand and use that.
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This has been discussed in the accessories portion of the forums, but what i use that works great is a nice little china plate stand thingy that my wife had bought for some china she wanted to put in the china closet, looks like a wire hanger type thing cost her 2 bucks and works amazing for the tablet on the table so i dont need to "hunch over". im sure you can get it at any store like staples or something like that, dont know exactly where she got it from.
hope this helps.
Some people say that the sceen is defective becase of the poor viewing angle. That is wrong. The screen is not defective. It is just a lower priced screen which in the end translates in a lower price for the tablet. A better screen would increase the price.
Fuzzy John said:
Some people say that the sceen is defective becase of the poor viewing angle. That is wrong. The screen is not defective. It is just a lower priced screen which in the end translates in a lower price for the tablet. A better screen would increase the price.
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or them just putting the screen on the right way and not upside down like it seems they did since turning it upside down works perfectly.
I've been a member for quite a while, but don't think I've ever posted so please take it easy on me . I bought my husband a MyTouch 4g Slide and liked it, so I bought myself one (both used from Ebay). With my husbands, we had the black screen occasionally. I did some research and with a quick fix of the cover blocking something and switching it around - :victory:**** all set.
Mine (still running original software was running fine. Well, my youngest of 5 kids was apparently playing a game and got frustrated because it kept freezing or something and hit or banged the screen from what he told me -----
Anyway, when he gave me the phone it was this kind of white/reddish fuzzy looking color. I turned it off and tried to reboot. (yes, I've pulled the battery) and aside from the tiny little red light (LED) or the small green one in the same corner OCCASIONALLY coming on and an occasional vibration at that time - NOTHING, NADA, ZILCH....
On the good side, I didn't totally lose it and start screeming at him .... on the bad side, I have a phone I just bought (and like) and can't use it. I know that it might be a just toss and rebuy, but before I do, is there something we can replace (digitalizer/screen/etc)??
You guys up here are amazing and it's the first place I think to come for any of the phones we've had (HTC, MyTouch, SideKick) and I'm so thankful for the site. I figured if I was going to get right to the point and get a straight up answer, without getting scammed, this is the place.... sooooo, anything is better than nothing! Thanks!
Hello. Sounds to me like the LCD screen blew out. They blow out easily from being banged around pretty hard, especially on this particular phone. If the light turns on, then the phone is still alive. If it vibrates as well, then it's definitely still good, as the system is obviously still running. You should try replacing the LCD screen. If you've never done this type of thing, then I'll tell you this... it won't be very easy at all. HTC put so much damn adhesive all over this phone, it's ridiculous. They even glued the LCD to the digitizer, & really tight too.
If you try to do it yourself, or have someone do it for you, be very careful. You can get screens for cheap on ebay, but it may be troublesome to get it done. It's also hard to put them together while preventing dust from getting in there as well. Lint-free micro fiber rags, & maybe a hand air pump, will be very helpful to have around. You can see disassembly videos & tutorials online, like from repairsuniverse.
3ndymion218 said:
Hello. Sounds to me like the LCD screen blew out. They blow out easily from being banged around pretty hard, especially on this particular phone. If the light turns on, then the phone is still alive. If it vibrates as well, then it's definitely still good, as the system is obviously still running. You should try replacing the LCD screen. If you've never done this type of thing, then I'll tell you this... it won't be very easy at all. HTC put so much damn adhesive all over this phone, it's ridiculous. They even glued the LCD to the digitizer, & really tight too.
If you try to do it yourself, or have someone do it for you, be very careful. You can get screens for cheap on ebay, but it may be troublesome to get it done. It's also hard to put them together while preventing dust from getting in there as well. Lint-free micro fiber rags, & maybe a hand air pump, will be very helpful to have around. You can see disassembly videos & tutorials online, like from repairsuniverse.
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Thanks so much!! My husband and son "TINKER" with things like this....mostly bigger stuff like cars and all ... LOL... but lately a little bit with our laptops/psp type stuff. However, if I could find someone who does this a lot and it wasn't too expensive, that would probably be easier, especially with all the kids around here . Any idea where I could search for a reputable person (ebay, etc???). Also, when you say LCD, that would be like the ones I've seen on ebay that say LCD with digitalizer....right?? I really appreciate the info. I was hoping it might be something like that, something at least "possible". You rock. I'll let you know how it turns out.
it is a pain! and yeah it does sound like the lcd needs to be changed out, careful now because there are multiple lcds that htc used and they arent compatible, i would suggest opening it up first and then seeing which one to order
HERE IS SOME INSIGHT if you look to the third page or so you can see my experience with this phone. if you have someone who likes to tinker give them the project, as much of a pain as it is... its not too bad still i will suggest having them do a little research first though
good luck!
chixwithkidz5 said:
Thanks so much!! My husband and son "TINKER" with things like this....mostly bigger stuff like cars and all ... LOL... but lately a little bit with our laptops/psp type stuff. However, if I could find someone who does this a lot and it wasn't too expensive, that would probably be easier, especially with all the kids around here . Any idea where I could search for a reputable person (ebay, etc???). Also, when you say LCD, that would be like the ones I've seen on ebay that say LCD with digitalizer....right?? I really appreciate the info. I was hoping it might be something like that, something at least "possible". You rock. I'll let you know how it turns out.
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To have someone do it, I think it'd probably be best to search locally for a repair shop. If you live anywhere near a big city, they probably have some cell phone repair shops around that would be able to do it for you. Even check craigslist.
As for the screen itself, there are 2 parts. There is the LCD screen, or the actual TV screen itself, & there is a sheet of glass placed on top of it. That sheet of glass is called the digitizer. It is what senses your touch. The manufacturers seems to love gluing them together nowadays. Not like the myTouch 3G Slide which was not glued together & was so easy to take apart & deal with. But yeah, the LCD is the actual TV screen. That's what you likely need to change.
:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I
I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/
Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I
psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
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Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.
Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?
Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.
psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
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many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
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I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
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Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.
Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH
First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.
I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I
I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
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Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all
Edit at end of post.
This all goes back to before I even ordered the phone. I wanted the grey one. I emailed twice about it. They kept telling me it will be released soon and to watch their social media accounts to find out when it will be released knowing full well they weren't releasing those. This was months ago and those additional colors are still not out. So that was deceit #1. My last phone was an S6. Its connector was so loose a charging cable wouldn't stay in. Coupled with a diminished battery capacity, I needed a phone and I didn't want another Samsung.
I decided to go ahead and order the black one. As soon as I completed the order, I got a message asking if I wanted to know when the phone is certified by Verizon. Wait, what? At no point was that knowledge made public before my purchase. Android Authority put something out the next day or so. That was deceit #2.
About that time, the bandwagon of bad reviews based solely on what the PH-1 didn't have as well as the crappy camera app hit the media. I don't consider any of those things essential to a phone. I actually thought it was good to omit them and I didn't really care about the camera app. I'll admit, I defended Essential...a lot. I'm eating crow right now.
It arrived and the first thing I noticed was how freaking slippery this thing was. Unless it was on a perfectly horizontal surface, this thing was sliding off.
The second thing was the rough, fine sandpaper like plastic around the screen. I don't like the feel, at all, of that plastic. More importantly, why wasn't the entire side titanium? That's what was advertised. All I heard about is how durable the ceramic and titanium combination was. The drop test animation on their website show there phone hitting at a perfectly perpendicular angle to the surface. That was deceit #3. More on that later.
I put in the Verizon sim from my S6 and saw that my phone now had half the reception of my S6...half. Sitting next to my wife with her S6, she's pulling 4G and in out of 3G and 1X. All the settings were correct according to Verizon. I am in a weak cell area, yes, but never dropped calls. Calling now is virtually impossible without calling over WiFi...which brings me to the next issue. I'm with Verizon, so natively I have no WiFi calling or visual voicemail and whatever other features Verizon has limited me from using. There's even less signal in my area with AT&T so I'm stuck with Verizon. Wonderful. With some help from an XDA member, I was able to get Hangouts set up for WiFi calling but now I'm using two dialers.
Why is the charger USB C? Why not USB to USB C like every charger I've had in the past? Are other companies doing this, too? I have only one cord that works with that charger and that's the one that came with the phone.
After one week, rub marks began to appear on the ceramic back of the phone. I ordered a skin to cover it up.
After 3 weeks, rub marks appeared on the screen! Listen, I am extremely anal about the care of my phones. No keys, no coins. The only thing that goes in my left front pants pocket, ever, is my phone. So, apparently cloth takes it's toll on this phone.
My phone was one of the ones with the cheap paper mesh over the ear speaker (really?). That thing is pretty much non-existent at this point. They wouldn't replace my phone for that like they did for everyone else before me but that's fine, they offered to repair it for free which I declined. I didn't want the hassle of being separated from the phone that long.
My phone freezes occasionally, like completely freezes, unable to even turn off the phone until it restarts itself after about 30 seconds or so.
The screen off wake up or whatever it's called never works when I pull my phone out of my pocket. I have to shake it to see the time - pointless, since, at that point, it's easier to just fingerprint unlock than to shake it.
Many screen touches don't register, this is probably the most annoying thing overall about this phone.
The camera is really laggy, but everybody knows that.
And then the thing happened, I dropped it. From pocket height, I dropped it and it hit on the Achilles heel of the phone, the edge of the screen. Remember that plastic? Well, that thin plastic curves up to the edge of the phone. It gets thinner and thinner towards that top corner of the screen and it doesn't protect anything, especially the weakest part of gorilla glass, the edge. It cracked the corner of the screen. If that edge is not protected that will be a deal breaker on all future phones. That edge was supposed to be covered with titanium, damnit.
It still works but it's an eyesore and every time I look at this phone, I feel taken. I feel like a fool for buying this phone. It is a very aesthetic but poorly designed cheap ass phone sold at a premium price. They literally cut corners on this build. They owe me some titanium and whole slew of accessories, btw, but they can keep it all. I'm not even going to buy another one for $450 which I think is the going price now.
Anyway, thanks for letting me rant. I was thinking maybe the Pixel 2, but it appears they have issues of their own....maybe a flip phone.
Edit 12/28/2017:
In order to get data working after being connected to any WiFi, a restart is required. After a restart, I'm connected to LTE+ or whatever is actually available. This is true every time after being connected to WiFi. Credit to another user in these forums.
The one I just got from best buy about 3 weeks ago is a very noticeable difference. I know what you mean and I also had 3 returns but the latest one after reading the comments on xda really led me to believe there is a bad batch. So before I left the store I inspected it and hand weighed it. Even asked the rep to hand weigh it and there was a difference. right now I have no problems to report and I'm quite happy.
Even the signal issue that is claimed I haven't experienced because it's on par with my m9 and assumably my x pure.
Honestly... I know your stuck with your rant... But give it the final xda try. Inspect it before leaving the store and you will notice the weight and the back is much less slippery.
Also... I recommend worth Ave group insurance. Had them for years, and it's 79 dollars for a year with 800 dollar coverage and 50 dollars deductible which is deducted from the 800 dollar claim
The charger is usb-c cause it uses usb-c power delivery, just like the pixel. That's the correct standard and can handle higher wattage.
The scratches on the back are the oleophobic coating, not the ceramic.
The gorilla glass 5 scratches just the same as other devices with that version of gorilla glass.
If you weren't happy with the device, return within the 15 return period. I did. You can always rebuy.
The reason Essential can't give a date for the other colors is because the manufacturing process for that ceramic is difficult. They're doing each color in batches because you can't make multiple colors of ceramic at once in one furnace. You didn't see Xiaomi making different colors of the mi mix. It was black and many months later the white. That's all, and they're a much larger company with more resources.
The phone has improved since launch. 1st production models seemed to have QC issues (one reason I returned mine)
I received mine on Tuesday from Amazon it took me all of about half and hour to figure its going back 15Dbm difference then my moto z force. Not acceptable.
The workmanship on my white one is stellar. Absolutely zero issues the connectivity is great better than any device I've ever had on Verizon. The cameras responsive works great I'm not a professional photographer, I don't need professional photographer level results, but I get very good pictures. Absolutely love this device and with the Incipio its running naked, no screen protector.
Sent from my PH-1 using Tapatalk
Honestly i was excited to get this phone i could get pass all of the small issues but then I noticed the following problems with the screen.
The screen is really slow to respond to touch input My pixel xl did not have this problem.
The display itself is an IPS display but this screen is the worst one i have seen perform on a phone there is a lot of ghosting (image blur on a moving object)
I compared it to a unit that was on display on a store and it had the same slow touch input and ghosting issues.
So the slow touch input affects the phone as to how fast you can type and switch apps etc. The phone does not respond to fast actions very well and sometimes misses touch inputs.
You can drag your finger on top of an app and swipe it left or right and you can see that the app will be way far back where your finger was a second ago. s8, pixel xl, note 5 dont have this problem (I own them) The display on this thing is disappointing and you can also observe horizontal lines on the display.
I think this phone would of been successful if they used an AMOLED display.
I would say that the display has very realistic colors but thats it.
Whats the point of a high end spec'd phone but has an underperforming display....
I'm the sort of person who's not the first in line to get anything. I wait for things to percolate and germinate and then make my move. I also usually wait until cases are available before buying.
Just recently got my PH-1, just over a week old and it's just great. Haven't even bothered with rooting or modding, just fine stock. Got a nice Tudia case from eBay and all's well.
Using it with Sprint, no problems or issues of any kind. Best activation process i've had in all my years with Sprint (considering the horror that i went through with the Nexus 6P).
I'm in. Very in with the PH-1.
So I get a lot of what your saying, I went the other and have learned to love my PH-1. In-Fact I will go as far to say it is my Favorite phone to carry all the way back to OG Moto Droid...
One comment about your rant though:
"Why is the charger USB C? Why not USB to USB C like every charger I've had in the past? Are other companies doing this, too? I have only one cord that works with that charger and that's the one that came with the phone. "
So many phones come C to C now. My desktop and laptop both even have a couple C ports. Spend the $3 on Amazon for a cable if you need one man, this is not a fault of Essential.
Here's what I got for USB to USB C
USB Type C Cable, Snowkids USB C Cable (USB 3.0)(2-PACK 6.6ft) Nylon Braided Fast Charger for Samsung Galaxy Note 8, LG V30 G6 G5 V20,Nintendo Switch,Galaxy S8 Plus,Google Pixel 2,HTC U11 Plus (Grey) https://www.amazon.com/dp/B01N5KL10L/ref=cm_sw_r_cp_apa_X8MdAb1EMKPS8
---------- Post added at 12:14 AM ---------- Previous post was at 12:11 AM ----------
LordLugard said:
I'm the sort of person who's not the first in line to get anything. I wait for things to percolate and germinate and then make my move. I also usually wait until cases are available before buying.
Just recently got my PH-1, just over a week old and it's just great. Haven't even bothered with rooting or modding, just fine stock. Got a nice Tudia case from eBay and all's well.
Using it with Sprint, no problems or issues of any kind. Best activation process i've had in all my years with Sprint (considering the horror that i went through with the Nexus 6P).
I'm in. Very in with the PH-1.
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Click to collapse
Lol we're about the same boat except my first phone didn't activate on sprint
bigmook said:
The workmanship on my white one is stellar. Absolutely zero issues the connectivity is great better than any device I've ever had on Verizon. The cameras responsive works great I'm not a professional photographer, I don't need professional photographer level results, but I get very good pictures. Absolutely love this device and with the Incipio its running naked, no screen protector.
Click to expand...
Click to collapse
You must be going solely based on signal bar icons. If you compared dBm readings, you'll see essential is significantly worse than whatever phone you last came from. Signal is definitely one of the weakest points of this phone.
No sir I am going by real world usage as compared to my Nexus 6p which was totally functional. I don't look settings I just use it if it works it works. And it works very well.
Sent from my PH-1 using Tapatalk
in case you did not know, they replace the phone for $200.
I got one from amazon for verizon and i havent had any signal issues. I am on Oreo beta now as well. As for the front screen i do have a slight knock in it as well not sure from what.. I did get the $13 tpu case off amazon and it does help quite a bit.. with handling it.
And I will prob be moving to the LG v30 when it comes available on amazon.. Since i can buy it try and if i dont like it return it with out being hit with stupid fee's
I wanted to pick up a oneplus 5T but people say oneplus doesnt support verizon..
Bye Felicia!
Titanium to the edge of the screen would break the screen if the phone got warm and then cooled down, since metal expands/contracts. So yea, dropping your phone on the edge is going to break the screen, but the alternative you're ranting about would cause the phone to break if you had it in your pocket and pulled it out in cold weather.
umx said:
I got one from amazon for verizon and i havent had any signal issues. I am on Oreo beta now as well. As for the front screen i do have a slight knock in it as well not sure from what.. I did get the $13 tpu case off amazon and it does help quite a bit.. with handling it.
And I will prob be moving to the LG v30 when it comes available on amazon.. Since i can buy it try and if i dont like it return it with out being hit with stupid fee's
I wanted to pick up a oneplus 5T but people say oneplus doesnt support verizon..
Click to expand...
Click to collapse
I've seen some folk on reddit that dropped their already activated Verizon SIM in the 5 and had it connect to LTE with VoLTE. So long as you don't *need* the CDMA to work, it should work. Just don't ask Verizon for any help.
Seamonkey79 said:
Titanium to the edge of the screen would break the screen if the phone got warm and then cooled down, since metal expands/contracts. So yea, dropping your phone on the edge is going to break the screen, but the alternative you're ranting about would cause the phone to break if you had it in your pocket and pulled it out in cold weather.
I've seen some folk on reddit that dropped their already activated Verizon SIM in the 5 and had it connect to LTE with VoLTE. So long as you don't *need* the CDMA to work, it should work. Just don't ask Verizon for any help.
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Click to collapse
As long as I get LTE and 4g thats all i care about.. verizon isnt of any help anyways lol..
umx said:
As long as I get LTE and 4g thats all i care about.. verizon isnt of any help anyways lol..
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Click to collapse
Most LTE phones should work on Verizon 'out of box', provided they have the antennas necessary. I know the OnePlus 5 was missing a couple of Verizon bands, but the majority of them were there.
Seamonkey79 said:
Most LTE phones should work on Verizon 'out of box', provided they have the antennas necessary. I know the OnePlus 5 was missing a couple of Verizon bands, but the majority of them were there.
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Click to collapse
yea ill have to give it a shot.. and see.. worst case ill grab a v30 used or wait to next round of phones.
Ok, the rest of your rant is pretty justified. I feel you. These are valid points. However, you just start bringing up random stuff that doesn't make any sense to a complaint about the phone
bL1X said:
I put in the Verizon sim from my S6 and saw that my phone now had half the reception of my S6...half. Sitting next to my wife with her S6, she's pulling 4G and in out of 3G and 1X. All the settings were correct according to Verizon. I am in a weak cell area, yes, but never dropped calls. Calling now is virtually impossible without calling over WiFi...which brings me to the next issue. I'm with Verizon, so natively I have no WiFi calling or visual voicemail and whatever other features Verizon has limited me from using. There's even less signal in my area with AT&T so I'm stuck with Verizon. Wonderful. With some help from an XDA member, I was able to get Hangouts set up for WiFi calling but now I'm using two dialers.
Click to expand...
Click to collapse
So, wifi calling doesn't work because Verizon hasn't properly provisioned it in their system? That is a problem with the phone?
It seems like it is a problem with Verizon, which you should be asking them to fix.
Just leave it at: The signal sucks. I am looking at this phone right now. Signal sucks. I agree.
The whole Verizon thing just seems like a weird complaint
Why is the charger USB C? Why not USB to USB C like every charger I've had in the past? Are other companies doing this, too? I have only one cord that works with that charger and that's the one that came with the phone.
Click to expand...
Click to collapse
Literally no phone with USB C comes with the type of charger you are discussing. ZERO.
USB C-USB C cables are capable of 3A
USB A-USB C is limited to 2.4A
All phones with USB C come with a USB C-USB C so that the phone will charge faster! Every single one since the Nexus 6p/5X
The screen off wake up or whatever it's called never works when I pull my phone out of my pocket. I have to shake it to see the time - pointless, since, at that point, it's easier to just fingerprint unlock than to shake it.
Click to expand...
Click to collapse
I have my old Nexus 5x sitting right here. I decided to run a little experiment.
The Nexus 5x was about as successful as the PH-1 at "wake up". It missed about 25% of the time.
This feature is notoriously iffy.
I mean, I get the rant. You seem upset. I understand.
Those three points just seem arbitrary and don't even reflect legitimate issues with the phone.
The essential phone is Verizon approved... Correct?
Sent from my PH-1 using Tapatalk
So long story short, I went to bed last night with my pixel 7 pro on charge woke up this morning and the screen is cracked? has anyone else seen this, i know the older pixel 6 had an issue with screens cracking and looks like this might be introduced into the 7 too.
onintks said:
So long story short, I went to bed last night with my pixel 7 pro on charge woke up this morning and the screen is cracked? has anyone else seen this, i know the older pixel 6 had an issue with screens cracking and looks like this might be introduced into the 7 too.
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oh no, had the same with p6p. Google wont do anything, because they'll gonna say: user error!
t0m2k said:
oh no, had the same with p6p. Google wont do anything, because they'll gonna say: user error!
Click to expand...
Click to collapse
yes already been on phone to them this morning and exactly what you say... user error, obvisouly this is a manufactoring fault where it is now costing me £250 for a replacement screen on top of the nearly £900 for the phone thats a month old.
This is my second pixel, first one was a long time ago, had many phones between and no issues but this has given me doubts now about the pixel 7. My main worry is replacing it and the screen going again.
First and foremost, I'm NOT challenging you with the crack.
But how on earth can a screen crack if it's lying still all night? What physics could be causing that?
I can imagine, however unlikely, that a big temperature drop could cause that, for example when you're camping or sleeping with the window open in extreme winter conditions or something like that.
I can also imagine that charging the phone might have to do with it, maybe there's a hw fault that made the phone charge to fast, heating it up in a cold room. stress on the screen, crack. Could it be a type of vibration that transmitted to the phone somehow? From a heater, air purifier, something like that?
Did you eliminate things like that?
Good questions, I have done exactly the same for the past month put phone on the dressing table plug it in and let it charge, this time however after noticing the crack I also noticed the charge was only at 72%, it had adaptive charing enabled and said it would be fully charged by 6:30 am but was up at 6am.
So no vibrations, no temapture changes (not enough to cause this) strange one, I just know the night sleep cost me £250 arrr just hope it never happens again.
As can see in photo the main crack goes from right to left and has web cracks too.
The photo is a bit blurry but it doesn't look like one crack to me, more like the glass is shattered. Strange...
Not calling you a liar, but that really does look like an impact which occurred at the most vulnerable part of the screen edge. No chance that you unknowingly may have accidently bumped the corner of the night stand when setting it down, or had something on your nightstand which may have gotten knocked over and nicked the screen? Basically, pointed force on a very small surface area. It looks very much like every iPhone screen my wife has shattered.
Could also be that the screen was accidently nicked without a noticeable crack but when the charger was put on the heat made the crack grow and spread, similar to a car windshield crack when the defroster is put on.
Or just plain faulty manufacturing...
Shattered screen means "something" caused it from the outside...or the inside!
If you didn't hit the screen somehow then maybe the battery swelled and internal pressure caused this? I say this because of the aforementioned charging anomaly.
I actually avoided the Pixel 6 Pro because of all the reports of this happening and figured the 7 Pro must be fixed. It's sad to see that may not be the case.
That said, yours definitely looks way more like an impact than the spontaneous cracking pictures I've seen. Those also almost all happened at the corners where the glass would be at its highest tension instead of near the center of the screen like yours plus yours has spread all over which means there was a lot of energy to dissipate. You're sure nothing could have happened to it?
onintks said:
As can see in photo the main crack goes from right to left and has web cracks too.
Click to expand...
Click to collapse
That looks identical to what did for my S21 Ultra. Dropped and landed with an impact right on the edge of the screen in the center, with the crack looking very similar.
As others have said, I'm not saying you're being dishonest for a minute, but that really does look like impact damage to me.