S6 immediately turns off when unplugged - Galaxy S6 Q&A, Help & Troubleshooting

Hello.
After falling to the ground with my S6 in my pocket I noticed it was off. At that time I thought I just ran out of battery even tho it didn't show the zero battery logo. After plugging the phone the battery logo showed and it started going from 0 to 94/95 in a matter of seconds (like 5% per second). I turned the phone on, it charged normally from 94 to 100 and after unplugging the charger the power was cut - immediately turned off.
It does this every time I plug it in: "charges" stupidly fast to 94%, turns ON and works normally until I disconnect the charger.
Do you guys know what the problem is? I find odd if the battery is dead because it went In for service 3 or 4 months ago and they replaced almost everything except screen, camera, back panel and frame. I would send it again to service but I rooted it so Knox is cracked.
Maybe because of the fall I took the battery cable was disconnected?
Thanks

Certainly sounds like a hardware issue because of the drop it took. Now it is charging but obviously erratically, could be the charging daughter board or the ic that needs replacing. Either way it needs to go in for repair, id try and get some quotes

sofir786 said:
Certainly sounds like a hardware issue because of the drop it took. Now it is charging but obviously erratically, could be the charging daughter board or the ic that needs replacing. Either way it needs to go in for repair, id try and get some quotes
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I just find it weird because the phone was in my pocket when I fell to the ground. I see all the time S6's with cracked screens almost destroyed but working well. My S6 has no external damage.

tdelgado said:
I just find it weird because the phone was in my pocket when I fell to the ground. I see all the time S6's with cracked screens almost destroyed but working well. My S6 has no external damage.
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The only way you'll know for sure if this is not a software issue is to factory reset or flash Stock firmware, it very well could a connection has come lose or some sort of damage to the charging part of board if you continue to have issues.

Sent to repair and they replaced the battery. Since I live in Europe Knox 0x1 wasn't an issue.

Related

[Q] Recover a possible water damaged note 10.1

My note 10.1 unfortunately received a little bit of a dunking in some water. I turned if off, sat it in rice for 72 hours, but alas I fear I now have a expensive beer mat. A "repair" company has had the unit for a few weeks and has returned it as beyond economic repair, although I believe that they haven't even opened the device. (Never ever going to able to prove that)
The unit when connected via USB, shows the batter charging indicator, but when removed from power doesn't function. When it is being charged the power button has no effect although the volume buttons will cause the screen to light back up if it is dimmed. I cannot get past this. When connected to my PC it isn't recognised.
1) Has anyone managed to recover a Note 10.1 that has been water damaged
2) Are there water indicators within the unit
3) Any one got any other suggestions how I can try and get unit working?
4) What is samsungs minimum charge to try and repair
Many thanks
TnF
trignflo said:
My note 10.1 unfortunately received a little bit of a dunking in some water. I turned if off, sat it in rice for 72 hours, but alas I fear I now have a expensive beer mat. A "repair" company has had the unit for a few weeks and has returned it as beyond economic repair, although I believe that they haven't even opened the device. (Never ever going to able to prove that)
The unit when connected via USB, shows the batter charging indicator, but when removed from power doesn't function. When it is being charged the power button has no effect although the volume buttons will cause the screen to light back up if it is dimmed. I cannot get past this. When connected to my PC it isn't recognised.
1) Has anyone managed to recover a Note 10.1 that has been water damaged
2) Are there water indicators within the unit
3) Any one got any other suggestions how I can try and get unit working?
4) What is samsungs minimum charge to try and repair
Many thanks
TnF
Click to expand...
Click to collapse
I would take apart and heat with a hair dryer until very very hot and several cycles. Or the same without takeing apart. Or several hours in the oven at 100 degrees if uou can control to that low. Did a few laptops that were filled with beer and 2 came out fine.

N5 dead, won't charge/turn on

OK, so long story short:
- Had water damage screw up the digitizer on my screen, middle vertical 1/3rd was unresponsive to touch, after time there'd be a million fake input events hammering the device
- Order replacement screen from Aliexpress
- Replacement screen is completely bunk (and crap quality), take video showing the seller the difference (my screen still displays perfectly so I can show nice A/B comparisons)
- I leave my phone on I think with the original screen, which probably will kill the battery very fast (as the device doesn't go to sleep during the fake input events)
- Phone dead
Now, there is nothing I can do to charge this freaking phone. I've tried everything from leaving it on a 2A charger for 24 hours, every button combination imaginable with volumes + power, disconnected the battery to hard reset, nothing, nothing is happening. I don't think its charging at all because normally the battery/charging circuit has a bit of warmth when charging, but there's absolutely nothing. Tried a Qi charge, nothing. Slow PC trickle charge, nothing.
Is my phone dead dead? Does anyone know how to try and potentially force a charge to the battery? I'll buy another battery from Aliexpress but I'm hesitant to spend too much money on it as the screen is pretty much bust and Nexus 6 is around the corner. I just want to get my pictures and stuff off the phone.
Water usually ruins more than one single thing. I never advise people spend money trying to fix anything, like the screen in your case, cause often more ends up being wrong.
Keep your money in the future and just replace water damaged devices.
I think you are out of luck anyway... Sorry to say.
vostok4 said:
OK, so long story short:
- Had water damage screw up the digitizer on my screen, middle vertical 1/3rd was unresponsive to touch, after time there'd be a million fake input events hammering the device
- Order replacement screen from Aliexpress
- Replacement screen is completely bunk (and crap quality), take video showing the seller the difference (my screen still displays perfectly so I can show nice A/B comparisons)
- I leave my phone on I think with the original screen, which probably will kill the battery very fast (as the device doesn't go to sleep during the fake input events)
- Phone dead
Now, there is nothing I can do to charge this freaking phone. I've tried everything from leaving it on a 2A charger for 24 hours, every button combination imaginable with volumes + power, disconnected the battery to hard reset, nothing, nothing is happening. I don't think its charging at all because normally the battery/charging circuit has a bit of warmth when charging, but there's absolutely nothing. Tried a Qi charge, nothing. Slow PC trickle charge, nothing.
Is my phone dead dead? Does anyone know how to try and potentially force a charge to the battery? I'll buy another battery from Aliexpress but I'm hesitant to spend too much money on it as the screen is pretty much bust and Nexus 6 is around the corner. I just want to get my pictures and stuff off the phone.
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Have you had any luck recovering the pictures? I'm having a similar problem
erikscbd said:
Have you had any luck recovering the pictures? I'm having a similar problem
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Click to collapse
If your phone doesn't turn on.. Then no, you can't recover your files. Tough luck. Backup all your important files from now on!
- Sent from an IceCold Hammerhead!
Just an FYI as I have managed to fix the dead battery issue. I ordered a battery from AliExpress (this one: http://www.aliexpress.com/item/100-...T9-BLT9-Battery-Free-Shipping/2005328706.html), and it arrived today.
I plugged in the battery, and the phone turned on when I asked it to (success!). Now can I save my old battery? I plugged it into a 2A charger, and pulled the old battery connection (while the phone was at the homescreen). The phone turned off, however turned on immediately to the low-level charging screen (battery icon with lightning bolt in it), this is with no battery plugged in. So I quickly plugged in the old dead battery while it was at that screen, and BOOM, it started to charge!
Left it on for a good bit, charged to 75%, and now I've got it connected to the PC and pulling my entire /sdcard/ contents before I wipe it.
Just an idea if anyone else has a super dead battery!
vin4yak said:
If your phone doesn't turn on.. Then no, you can't recover your files. Tough luck. Backup all your important files from now on!
- Sent from an IceCold Hammerhead!
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Click to collapse
i see your very helpful lol,Tough luck you could have put in another way dude,regard's

Funeral Time?

Recently my phone began to seem like it was discharging oddly and I noticed it was shutting of when the battery indicator still read around 20% so I calibrated the battery. I cant think of any reason there would be a direct relation between battery calibration and power sharing but coincidently after doing so evrytime I plugged in my charger (Samsung OEM, nothing generic) the phone initially indicated it recognized the charger with a chime and a halo ring above the home button but almost immediately charging stops and the phone gave a warning about power sharing indicating that the phone must be charged above 20%. To clarify, I've never used the power sharing feature and didn't even know about it till this issue arose. From this time on I could only charge the phone after I shut it down completely, simulated a battery removal and then inserted my charger afterwards while the phone remained off. Each of those times I've initiated those steps while some small amount of charge remained. Most recently the phone discharged completely and I cant get the phone to recognize any type of charger or USB. Lastly I began to noticed that thd phone continually mis recognized it's charger as USB and would indicated that USB had been removed even while the charger was still plugged into the wall and connected to the phone. I mention this because this says to me that there might be something which can be corrected which was corrupted or misconfiguration which could cause the phone to recognize the charger as USB. It might ve too late now that I cant get it to charge by a y conventional means though. So what do you think. Is it time to lay my Note 5 to rest already? I hope not. Unfortunately my warranty is void due to root so there won't be any exchanging. Thank God for insurance though right. If I can avoid the $175 for replacement I would love to though. Thanks in advance for your time anyone.
3ncrypt3d said:
Recently my phone began to seem like it was discharging oddly and I noticed it was shutting of when the battery indicator still read around 20% so I calibrated the battery. I cant think of any reason there would be a direct relation between battery calibration and power sharing but coincidently after doing so evrytime I plugged in my charger (Samsung OEM, nothing generic) the phone initially indicated it recognized the charger with a chime and a halo ring above the home button but almost immediately charging stops and the phone gave a warning about power sharing indicating that the phone must be charged above 20%. To clarify, I've never used the power sharing feature and didn't even know about it till this issue arose. From this time on I could only charge the phone after I shut it down completely, simulated a battery removal and then inserted my charger afterwards while the phone remained off. Each of those times I've initiated those steps while some small amount of charge remained. Most recently the phone discharged completely and I cant get the phone to recognize any type of charger or USB. Lastly I began to noticed that thd phone continually mis recognized it's charger as USB and would indicated that USB had been removed even while the charger was still plugged into the wall and connected to the phone. I mention this because this says to me that there might be something which can be corrected which was corrupted or misconfiguration which could cause the phone to recognize the charger as USB. It might ve too late now that I cant get it to charge by a y conventional means though. So what do you think. Is it time to lay my Note 5 to rest already? I hope not. Unfortunately my warranty is void due to root so there won't be any exchanging. Thank God for insurance though right. If I can avoid the $175 for replacement I would love to though. Thanks in advance for your time anyone.
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Click to collapse
Your only choice is the 175, no way to get out of it....see if battery was removable could just buy a new one to see if its just the battery. I know one of my friend was having issue similar on the note 4 but a brand new battery fixed that.
Now instead of manufacturing warrantee, do tmobile warrantee. It should NOT be 175 for a replacement. You call them tell them the issue because I assume you have jump? Try the phone first...a replacement should come in 2 days. When I replaced my note 4 all I paid was 5 bucks.
Do warranty through t-mobile, they won't check for root
Check that there isn't any trash /pocket lint in the charger port.
Like with a flashlight
I am having the same issue, from everything I have read, a hard reset should fix it. I'm hesitant to do one because of the lack of an SD card. I have my cloud disabled because I don't want it, but I don't want to lose texts and pics I have saved.
I'd be tempted to odin to stock + factory reset.
As said, go thru tmobile. Just call them and tell them what it's doing. If it's a hardware issue I would have no problem doing a warranty exchange and in my previous dealings with tmobile, they don't care about the phone being knox tripped. My first note 5 I got back in November would get warm on longer calls and just shut off, I exchanged it with no questions asked.
Dude you pay 5 bucks on next bill and they'll overnight you a phone if u call now. They don't care honestly about root and your phone will be sorted as needing storage completely replaced anyway. I dropped my rooted Knox tripped phone new years eve. Screen died instantly. Yes they can detect if they were trying , even with screen dead, but they won't. I got my replacement today. Also if worse comes to worse and your worried about being told it's not covered when u mail back , the insurance warranty replacement is 50 or 75, I think 50. At first I thought also that I'm better off making the phone disappear, several friends at tmobile store advised me not to worry.
Edit: after reading again ,honestly I'm not sure which method mine was replaced with lol, I think maybe it did use the insurance. I just remember an option for more money as well, this option i was just asked to be sure no water damage and or signs of physical damage.
Sent from my SM-N920T using Tapatalk

Changed battery on dead Nexus5, still doesn't work

Old: Phone was working fine at around 7% earlier today when I plugged it in to charging (worked at this time) and went-on playing Civ5 for about 40 minutes. When I grabbed it after that that screen was black and the phone was non-responsive. No charge icon when I plug it in and vol up+down + power doesn't work, nothing works , any help would be appreciated. Note that I dropped my phone into clean toilet water about 2-3 weeks ago but after vaccuming it and leaving it dry for 30 hours it worked just fine. I don't if this (battery dying?) is related to it.​
I changed the battery today to a brand new and the phone still doesn't turn off. What could have possibly ****ed up inside the phone? I though maybe charging port but the phone doesn't even turn on for a bit or show any signs of survival. It doesn't even show up when I plug it in to my PC/Mac... Should I spend 10USD buying a wireless charger to test if it has to do with the charging mechanism or should I just ditch this phone...?
I have this same problem, except on some chargers it gets really hot. Otherwise same as you
I am having a similar problem. One day it shut off and it would only boot to google then go black. LG said it was an LCD connector problem and said it would be $150 to fix...i opted not to pay $150 and when i got it back it was on a previous android version 5.0 i think and it worked fine for a few days. Then i did the update that came along and it sropped working again.. wont connect to computer or turn on. Any chance it is software related? I have a new lcd on the way so i will let you know if that fixes it..
Hello, did a new LCD fix it?
Sent from my LGMS631 using XDA Premium HD app
Could be a charging port issue? I have a Samsung s4 that was dropped in water. When it dried, it booted but I got a weird message that said the battery temperture was too low and charging was paused. I changed the USB charging port and the phone now works perfectly without changing any other components.

Galaxy S6 keeps turning off after being dropped into water

Hi at all,
about a week ago my girlfriend dropped her Galaxy S6 into the toilet (NEVER put your phone into your back pocket).
After some days of drying I was able to turn it on while plugged in and except for the battery everything worked. I replaced the battery and everything went back to normal. Sometimes the battery wouldn't charge over a specific level and sometimes it just turned off but since yesterday it keeps turning off as soon as I can see the lockscreen. If it's plugged in it stays on and I can use it as always, everything still works, but it's basically impossible to use it without a charger
What could be wrong? How I can identify the source of the problem? Is there a log I can use or some diagnostic tool?
Thanks a lot,
Thomas
tombond said:
Hi at all,
about a week ago my girlfriend dropped her Galaxy S6 into the toilet (NEVER put your phone into your back pocket).
After some days of drying I was able to turn it on while plugged in and except for the battery everything worked. I replaced the battery and everything went back to normal. Sometimes the battery wouldn't charge over a specific level and sometimes it just turned off but since yesterday it keeps turning off as soon as I can see the lockscreen. If it's plugged in it stays on and I can use it as always, everything still works, but it's basically impossible to use it without a charger
What could be wrong? How I can identify the source of the problem? Is there a log I can use or some diagnostic tool?
Thanks a lot,
Thomas
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Click to collapse
Did you use an oem battery? If after using a genuine Samsung battery you still having issues, it may point to the charging part of the motherboard.
The battery I bought was sold as "official" Samsung and it looked exactly the same. I also didn't buy the cheapest one so I guess that's fine. I don't think that it's a problem with the battery since the phone boots up until the lockscreen appears and then shuts down. If the battery was dead it would crash at any random point and not always at the exact same time. The overall behavior is pretty strange since it stays on and works perfectly fine as long as the charger is connected.
So is there a log I can search through? Mayber there's some kind of low voltage warning or something like that. Otherwise I'd have to sell it as a defect device on ebay and I would rather like to keep it

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