Database Info

[Q] Triumph suddenly dead!

A few hours ago my girlfriend was just looking at her Triumph (was watching for messages so she wasn't actually doing anything on it) when the screen turned off. Now it wont turn back on. Have tried the power button, turning on the bootloader, and removing the battery for 5 minutes. No matter what we can't get the phone to turn back on. Any ideas on what has just happened? The phone is rooted with gingerbreak with titanium backup installed. That's it. We got the phone at Best Buy and this is our second phone. We're probably past our 30 days so this kind of bugs me! Any idea what we can do from here? Any other tricks to try?

As a quick update, Best Buy tells me that an Exchange counts as an original transaction. So I'm only 17 days into my "new" transaction. I can't believe neither of these Triumphs have lasted more than three weeks :\

Did you have it connected to the charger while using it? I have noticed it gets very hot even without the charger being plugged in. It may have over heated. Just a thought. Good luck. Let us know what happens.
Sent from my MOTWX435KT using XDA App

No, the charger wasn't connected at the time. It was just sitting there with the screen on. The Significant Other wonder why it wouldn't turn off so she hit the power button and it didn't do anything. Finally the screen just went black but the backlight was still obviously on so she pulled the battery and put it back in. From there, she pushed the power button and the virgin mobile logo came on and nothing else. She had to remove the battery again. She put the battery back in once more and was able to get the Virgin mobile logo one more time. It froze after the logo and she pulled the battery one more time. After that the phone refused to turn on at all. When connected to the charger it doesn't do anything. Still completely lights out on the phone.

Man that sucks. I hope your able to find a fix.
Sent from my MOTWX435KT using XDA App

Same thing happened to me the other day. I let my Triumph lose all its battery to charge it back up 100% (performing a full battery charge cycle), and it will no longer turn on. even when I have it plugged in the red light indicator will not light up most of the time.
Funny thing is, this is also my second exchange from best buy and luckily im still within 30 days and i have a replacement plan. I really suggest getting the replacement plan (its $30, good for a $300 phone), because unlike best buys other mobile protection plans, you dont pay monthly, you're covered for 2 years, and if you get tired of getting the same phone, they will give you a $300 store credit card.

You know my phone did something similar, my phone died and when i went to plug up the charger i got nothing. I think there might be something wrong with the charging ports on these phones, try wiggling the charger while its plugged in, thats what i did and it finally took a charge

carter6739 said:
You know my phone did something similar, my phone died and when i went to plug up the charger i got nothing. I think there might be something wrong with the charging ports on these phones, try wiggling the charger while its plugged in, thats what i did and it finally took a charge
Click to expand...
Click to collapse
upon closer inspection of the charging port, i noticed the female micro usb port was actually pushed further inside, thus preventing most chargers to work. I found a rocketfish charging adapter from best buy that seems to work perfect while my other cable didnt work at all.

As an update, we went back to best buy and sure enough they count the exchange as a new transaction, so I was only 17 days into my second transaction. They exchanged me another phone on the spot and so now we're on the third triumph. GPS checked out ok and the MEID was the correct length. The screen is the worst of the 3 (some pretty bad backlight bleed out onto the screen itself from the sides). I was picky about it but the gf isn't since you can't even see it unless the screen is completely black. So we'll see how this one holds out!
My guess is as was assumed, the battery wasn't getting charged. When the battery was removed for 30 minutes or more we were able to get the logo to show up and nothing more. My guess was the charger wasn't making contact anymore. We wouldn't want to keep a phone like that anyways but it seems like this might be a problem for these phones.

Every once in awhile mine will not power back on. It happened to me a couple of times shortly after I bought the phone.
I tried pulling the battery a couple of times and powering back up, no go.
What worked... remove battery, press power button for a couple of secs, replace battery, power back up. Has worked every time... so far.
My guess is need to drain some capacitors or that I had invoked part of boot recovery sequence without finishing?

mr2011 said:
upon closer inspection of the charging port, i noticed the female micro usb port was actually pushed further inside, thus preventing most chargers to work. I found a rocketfish charging adapter from best buy that seems to work perfect while my other cable didnt work at all.
Click to expand...
Click to collapse
Have you noticed the "I just broke my Triumph's Screen"- post? We'll If you saw my cracked Triumph, well that's another issue that I just discovered. The battery drained all the way and now it will not take a charge anymore. This is the exact same problem OP is having. Regarding this issue I will open up my phone sooner or later when I get a new one and take pics. I don't mind seeing wth is in there, maybe everything's held up by Elmer's glue lol. I'll make sure to let everyone know hopefully I'll do this within a couple days.

It seems like dead
If Motorola and VMUSA are not serious about resolving issues for Triumph then this phone will be dead anyways - customers won't be buying those. The number of returns are far more than new purchase. It seems like Motorola stopped manufacturing these.
So this phone will either get Ice Cream Sandwich update or it is end of life for this phone.

Red Blink Errors - No Screen

So I have no idea what's going on with my phone:
It consists of 3-4 sucessive red LED flashes, can see a charge icon on the screen for like 0.25 ms (literally haha), and then it shuts off and this process just repeats.. any idea what is going on?
I've attached the video here: https://youtu.be/rnW2euEdKaE
If it matters: The screen was cracked, and subsequently replaced, but that was some time ago..

Hi,
Did you try another charger ?

Definatly for some service

coolest35 said:
So I have no idea what's going on with my phone:
It consists of 3-4 sucessive red LED flashes, can see a charge icon on the screen for like 0.25 ms (literally haha), and then it shuts off and this process just repeats.. any idea what is going on?
I've attached the video here: https://youtu.be/rnW2euEdKaE
If it matters: The screen was cracked, and subsequently replaced, but that was some time ago..
Click to expand...
Click to collapse
I was having the same issue... Try holding the power button for 10-20 seconds too and see if that brings it out of its coma...it helps with my phone

Hey all, thanks for the suggestions.
1. I tried different charger, in fact 3 different ones.. still nothing
2. Service? What kind of service?
3. I held power down, it gets to the huawei splash screen, for again.. 1 sec than restarts
Any other suggestions, thanks!

I don't know if it's exactly the same thing, but perhaps Is this a way to make your phone working again
http://eagerfish.eu/my-huawei-battery-stopped-charging-red-blinking-charge-indicator/

maxou2604 said:
I don't know if it's exactly the same thing, but perhaps Is this a way to make your phone working again
http://eagerfish.eu/my-huawei-battery-stopped-charging-red-blinking-charge-indicator/
Click to expand...
Click to collapse
Tried that, took the battery out, plugged it in.. no more flashing red LED.. i see the huawei screen now, but it boot loops. If I insert the battery in while its plugged in like the above, than it does that led flash, and no screen.. so i'm thinking bad battery??

It's certainly the battery,
Last time your phone was working, did you use all the battery (until 0% and then power off by itself ? )
You can search a new battery on the Internet,
With the Model code at the top of it, you will find easily a new replacement battery)

If your battery goes under a certain level of charge, ie close to 0%, it's possible the onboard security prevent it to charge normally.
You can try the freezer trick, it helped me to recover an ipad with the same condition.
-Put your phone in a ziplock bag to prevent frosting and humidity.
-Let it rest at least 1h in the freezer
-As soon as you get it out of the freezer, plug it in a wall charger and wait at least 15 min before turning it on.

You should claim your warranty, contact your vendor.

maxou2604 said:
It's certainly the battery,
Last time your phone was working, did you use all the battery (until 0% and then power off by itself ? )
You can search a new battery on the Internet,
With the Model code at the top of it, you will find easily a new replacement battery)
Click to expand...
Click to collapse
I don't believe so, Its my backup phone so there is potential the battery would have hit 0% as I don't frequently use/charge it..
Ezekiel3 said:
If your battery goes under a certain level of charge, ie close to 0%, it's possible the onboard security prevent it to charge normally.
You can try the freezer trick, it helped me to recover an ipad with the same condition.
-Put your phone in a ziplock bag to prevent frosting and humidity.
-Let it rest at least 1h in the freezer
-As soon as you get it out of the freezer, plug it in a wall charger and wait at least 15 min before turning it on.
Click to expand...
Click to collapse
Thanks, will give this a try!
netvorCZEK said:
You should claim your warranty, contact your vendor.
Click to expand...
Click to collapse
I had the phone unlocked/screen swapped.. doubt huawei will honor warranty

coolest35 said:
I don't believe so, Its my backup phone so there is potential the battery would have hit 0% as I don't frequently use/charge it..
Thanks, will give this a try!
I had the phone unlocked/screen swapped.. doubt huawei will honor warranty
Click to expand...
Click to collapse
Hi there.
Did you managed to fix that? I have same problem. I just replaced screen with new one.
Firstly I connected new screen to motherboard and it worked perfectly. I put it all together, glued new screen to frame, connected flex'es to mobo and... nothing. Red light blinks, and screen flashes with "HONOR powered by Android" screen if I disconnect battery and just plug to usb.
Battery is not a problem, before repair it had about 70%, and now it's voltage is around 4,05V.
Any ideas?

same thing was happening to my huawie honor 8 for some time now... i brought a new screen n that didn't fix the problem ,,,,, the person that fixed the screen for me said it needed a power boost( or something to that extent) n in like a hr or so after not being able to start just the screen blinking it came on!!!!!!! i was ecstatic tbh... sadly like a week n a half- a month later the **** stopped working again ... the red light comes on when it charges n every thing but the screen doesn't fully respond just stays blank. i definitely think its a battery problem but not too sure

S6 immediately turns off when unplugged

Hello.
After falling to the ground with my S6 in my pocket I noticed it was off. At that time I thought I just ran out of battery even tho it didn't show the zero battery logo. After plugging the phone the battery logo showed and it started going from 0 to 94/95 in a matter of seconds (like 5% per second). I turned the phone on, it charged normally from 94 to 100 and after unplugging the charger the power was cut - immediately turned off.
It does this every time I plug it in: "charges" stupidly fast to 94%, turns ON and works normally until I disconnect the charger.
Do you guys know what the problem is? I find odd if the battery is dead because it went In for service 3 or 4 months ago and they replaced almost everything except screen, camera, back panel and frame. I would send it again to service but I rooted it so Knox is cracked.
Maybe because of the fall I took the battery cable was disconnected?
Thanks

Certainly sounds like a hardware issue because of the drop it took. Now it is charging but obviously erratically, could be the charging daughter board or the ic that needs replacing. Either way it needs to go in for repair, id try and get some quotes

sofir786 said:
Certainly sounds like a hardware issue because of the drop it took. Now it is charging but obviously erratically, could be the charging daughter board or the ic that needs replacing. Either way it needs to go in for repair, id try and get some quotes
Click to expand...
Click to collapse
I just find it weird because the phone was in my pocket when I fell to the ground. I see all the time S6's with cracked screens almost destroyed but working well. My S6 has no external damage.

tdelgado said:
I just find it weird because the phone was in my pocket when I fell to the ground. I see all the time S6's with cracked screens almost destroyed but working well. My S6 has no external damage.
Click to expand...
Click to collapse
The only way you'll know for sure if this is not a software issue is to factory reset or flash Stock firmware, it very well could a connection has come lose or some sort of damage to the charging part of board if you continue to have issues.

Sent to repair and they replaced the battery. Since I live in Europe Knox 0x1 wasn't an issue.

Shutting down after startup

Hi,
there are some threads about the bootloop problem, but I couldn't find exactly same problem: some days ago my phone landed into the bootloop. It was a bit spooky with battery charging state, it was jumping for different states - 3%, 99%, 24% after every loop. So I bought a new battery and replaced the old one. Now the phone starts to LG logo (with starting sound), but after 10 seconds I can hear the power-off sound and the phone turns off. It seems to be a "normal" shutdown, not the "reset-bootloop": I hear power-off-sound, LG-power-off-logo and LED is blinking blue for about 10 seconds. After that it repeats infinitely. Also, if I turn the phone off it stays off, but if I put the charger in it, it's starts from itself again and again. Did not tried the hard reset until now. Any ideas, guys?

update: tried hard reset. it's starts until "optimizing apps", if it's done, i can see for a second the "first setup" screen and then it's immediately shutting down. same problem with the old, original battery.
edit: for the first time I saw message "high temperature" on the screen, before it was powered off. But the phone is not even warm...

critdmg said:
update: tried hard reset. it's starts until "optimizing apps", if it's done, i can see for a second the "first setup" screen and then it's immediately shutting down. same problem with the old, original battery.
edit: for the first time I saw message "high temperature" on the screen, before it was powered off. But the phone is not even warm...
Click to expand...
Click to collapse
What you describe is exactly that happened to the Mrs's GF2. One day it was fine and then all of a sudden the battery drained really quick. Now she can only get to the optimizing apps screen before it shuts down again. Ordered a new battery but that doesn't look to be the solution from your findings. :crying:

My phone has the exact same prblm n i was thinking of buying a battery but now that i have read your post i am doubting my battery purchase.
By the way have u found any fix also are u sure the battery is genuine n not some poor replica?

I had this problem when I had flux in my battery port causing a battery connection problem. Sometimes it said temperature too high and other times temperature too low. I was able to fix it by taking out the motherboard using 90% alcohol and a toothbrush to clean the battery port in the motherboard. Then I let it dry and problem was gone. Now I'm not saying this is exactly your problem but it just means that there's most likely bad connectivity to your battery. It could be your battery, the cable or the port.

Mrs received her new battery and it seemed genuine. Put it in and the phone is 100% dead. No power, no charging, no life.
Its not all bad news as she bought a Honor 6X which is a far better phone.

I tried all the hints I could find (except cleaning it with alcohol), but nothing help to start the phone again. Could be defective heat/temp sensor on the motherboard.
Battery was from "Polarcell" - that's a pretty good one manufacturer with satisfied user reviews on amazon (also had good personal experience with their batteries). Just for info: phone doesn't even start with original battery anymore - same problem.
I already switched to Honor 9 (excellent phone!), but will give another try and clean the battery attachment port with alcohol today. Will give you an update later.

If you plug the phone into the charger does it even show the battery charging symbol at all?
From what I've been reading the temp sensor is in the battery and sends the temp signal through the battery connector to the motherboard. So if you replace the battery it's like plugin in a new temp sensor. However if the connector is bad then that's the only thing that I can think off that would prevent the phone from starting. If the port is bad I don't know if it can be fixed or not.

Had no luck yesterday with port cleaning. Still the same error.
probaina said:
If you plug the phone into the charger does it even show the battery charging symbol at all?
Click to expand...
Click to collapse
Yes, but it's more complicated. If the phone is turned off and you plug USB in, it starts to boot from itself (without pressing the power button). In most cases it's going up to LG logo and powering off again. After powering off I can see battery charging symbol for about 5 seconds, after that it's changing to battery symbol with an thermometer. While the phone is in this bootloop, it's charging. From the point with this battery temperature symbol it stops charging. I read something on reddit about getting it up to 100% could solve the problem. So, I tried to plug it on and off about 50 times to get fully charged, got it up to 100%, but it's still rebooting. Can't get into recovery, but it's possible to get into the "hard reset"-menu, where I can wipe data. After this the phone boots normally (at the first sign), it's starting optimizing apps, I can see the "first-setup"-screen (that one with language chooser) for a half second and it turns off again. Same behavior with both batteries - new one and the original.

critdmg said:
Had no luck yesterday with port cleaning. Still the same error.
Yes, but it's more complicated. If the phone is turned off and you plug USB in, it starts to boot from itself (without pressing the power button). In most cases it's going up to LG logo and powering off again. After powering off I can see battery charging symbol for about 5 seconds, after that it's changing to battery symbol with an thermometer. While the phone is in this bootloop, it's charging. From the point with this battery temperature symbol it stops charging. I read something on reddit about getting it up to 100% could solve the problem. So, I tried to plug it on and off about 50 times to get fully charged, got it up to 100%, but it's still rebooting. Can't get into recovery, but it's possible to get into the "hard reset"-menu, where I can wipe data. After this the phone boots normally (at the first sign), it's starting optimizing apps, I can see the "first-setup"-screen (that one with language chooser) for a half second and it turns off again. Same behavior with both batteries - new one and the original.
Click to expand...
Click to collapse
That's a lot of combined symptoms. I have no idea what could be wrong with yours exactly. I would try to bake the motherboard with solder flux as a last resort. I had to do that with my G flex 2 twice to bring it back to life. I'm not sure if it would fix it in your case, but at this point you don't have much to lose.

probaina said:
That's a lot of combined symptoms. I have no idea what could be wrong with yours exactly. I would try to bake the motherboard with solder flux as a last resort. I had to do that with my G flex 2 twice to bring it back to life. I'm not sure if it would fix it in your case, but at this point you don't have much to lose.
Click to expand...
Click to collapse
I've already spent enough time with trying get it back to life. Loved this phone, but I had to send it to LG service every half year (3 times!) and got it every time with a new motherboard back. My brother had to send his one two times within a year because of several problems (no vibration, no sound through 3.5 jack...). Furthermore it was not possible to root or unlock the bootloader since Android 6 (what I've got with the last replaced mainboard, but what was not available through the software update!). So, just for me it was a very bad experience and for sure I'll not buy an LG phone for the next 10 years.

critdmg said:
I've already spent enough time with trying get it back to life. Loved this phone, but I had to send it to LG service every half year (3 times!) and got it every time with a new motherboard back. My brother had to send his one two times within a year because of several problems (no vibration, no sound through 3.5 jack...). Furthermore it was not possible to root or unlock the bootloader since Android 6 (what I've got with the last replaced mainboard, but what was not available through the software update!). So, just for me it was a very bad experience and for sure I'll not buy an LG phone for the next 10 years.
Click to expand...
Click to collapse
Is your phone still under warranty?

le grande magnetto said:
Is your phone still under warranty?
Click to expand...
Click to collapse
Yes. But I think is gone as I changed the battery... But good idea, I'll try to send it to LG service again. Who knows...

critdmg said:
Yes. But I think is gone as I changed the battery... But good idea, I'll try to send it to LG service again. Who knows...
Click to expand...
Click to collapse
Oh, that might void your warranty if you changed battery yourself. As I can see you're from Germany, EU, so you should ask for DAP (defective after purchase) act from service to get refund for your phone.

I've never heard about DAP. Do I give them my phone and get from them some money back or what is that about? Is it an manufacturer service or general refund possibility in EU?

critdmg said:
I've never heard about DAP. Do I give them my phone and get from them some money back or what is that about? Is it an manufacturer service or general refund possibility in EU?
Click to expand...
Click to collapse
I assume it should be available in EU. You should contact your seller or the service about if for detailed info. When you dave details about that please share them here.

Had a bloated battery, replaced it, still won't turn on... is it dead dead?

The long version of the problem is the phone (ATT model) started having severe battery life issues, to the point where it would go dead in a few hours and then even when it was on the charger it would not reach 100%. If I remember right it would shut off but still charge, then boot up, sometimes but then die. Then one day it just wouldn't turn on and wouldn't charge, no red charging indicator, nothing. It sat like that for maybe a year. Recently I realized there are pictures on it which I had not backed up (because I was looking for them and couldn't find them anywhere else). So I ordered a couple used OEM Samsung batteries on eBay. Good seller, well rated, even agreed to charge up the batteries before sending them to me.
They arrived yesterday, I swapped the batteries today and the phone is still unresponsive. I tried both batteries and got the same result as the original battery. The original battery is puffy/bloated and the new (used) ones are not. So the original battery is/was indeed a problem, but could a bad battery have fried something else in the phone? I tried holding the power and volume down buttons for 10 seconds a few times, also other various button combinations for 10 seconds, multiple times but I still get nothing. I have a USB voltage/amperage meter and it started out showing the phone taking only 0.46 A, then started falling slowly to 0.02 A where it is now. Voltage is a steady 5.11. My computer also does not detect anything when I connect it.
Is there anything more that can be done to revive the phone or retrieve the pictures from it? I assume someone who is capable at BGA soldering could possibly remove the memory chip and put it on another board? Any ideas other than that? The pictures on there are from a trip to Australia and that's a trip that won't be happening again. Any suggestions are appreciated. Thanks.