Help regarding headphone issue - Sony Xperia XZ Premium Questions & Answers

Hello there,
I just received my xz premium today, and to my big surprise my headphones (Huawei am185) can't be used with the phone.
I get a message saying ''headphones not supported .......'''
Can that really be true? - never had that issue before with any phone nor' headset.
Is there a way to fix it, and what kind of headset doesent work, kinda scared buying a new pair of headphones that ain't from sony, if they dont work.

Anders1992 said:
Hello there,
I just received my xz premium today, and to my big surprise my headphones (Huawei am185) can't be used with the phone.
I get a message saying ''headphones not supported .......'''
Can that really be true? - never had that issue before with any phone nor' headset.
Is there a way to fix it, and what kind of headset doesent work, kinda scared buying a new pair of headphones that ain't from sony, if they dont work.
Click to expand...
Click to collapse
Not sure what to say about your issue... I have tried two different headset/headphones and both work without any trouble at all.

Well, i tried some other headphones aswell - they worked fine.
Maybe it's because its from huawei?

is it a certain feature that's not working with them or are they not working at all when you try to play music?

They are not working at all

Anders1992 said:
They are not working at all
Click to expand...
Click to collapse
Maybe you're holding them wrong?

Related

Headphone Control...?

For anyone with a Senation already.
If anyone could be bothered...
Just wondering if a Headphone Controller app will work with the Sensation..??
I really want to get the iPhone version of the Sennheiser Headphones (PMX 680i Sports) which has the 4 ring controller along with Vol/Next Trk/etc and was wondering if this app works on the Sensation to allow that type of control.
(I think the HTC supplied phones have controls, but want better sound)
(http://www.appbrain.com/app/headset-button-controllertrial/com.kober.headset)
Really would like to know before diving in to the device. It would be great know if anyone has the knowledge or wants to try it out....
Cheers to all.
unfortuantly i do not have a wired headset with any button controls to test foe you. But i do use a couple of bluetooth headsets and the AVRCP is fully supported.
Not exactly what your after but may be of some interest to you
I have old Koss wired phones w/ controler i used with ipod and it doesnt work ... as for sennheiser, the bundled hs which came with my previous phone the HTC HD mini was from sennheiser so maybe even that one comming with sensation is
Sent from my HTC Sensation Z710e using XDA App
jabberoo said:
For anyone with a Senation already.
If anyone could be bothered...
Just wondering if a Headphone Controller app will work with the Sensation..??
I really want to get the iPhone version of the Sennheiser Headphones (PMX 680i Sports) which has the 4 ring controller along with Vol/Next Trk/etc and was wondering if this app works on the Sensation to allow that type of control.
(I think the HTC supplied phones have controls, but want better sound)
(http://www.appbrain.com/app/headset-button-controllertrial/com.kober.headset)
Really would like to know before diving in to the device. It would be great know if anyone has the knowledge or wants to try it out....
Cheers to all.
Click to expand...
Click to collapse
As of this moment, I can only confirm that the Play/Pause button on headphones designed for iPhone works normally on the Sensation without having to use Christoph Kober's Headset Button Controller app (which is really, really awesome in case anyone is wondering).
This is in contrast to, for example, the Nexus S I had before which would not properly recognize any button inputs at all. I had to use the controller app to get music working on that phone.
I'll reinstall the Headset Button Controller app and test it out with my girlfriend's iPhone earbuds tonight, and I'll get back to you once I confirm whether or not it reads the Volume Up and/or Volume Down buttons. I have the sneaking feeling that it won't, but hopefully I'll be pleasantly surprised :]
Thx sosquidtaste
I really appreciate your effort.
There are a ton of really good headphones out there sold as iPhone capable with controllers that woud be great to be able to use them (working) on the Sensation. I can understand why they are marketed to the iphone folks, but it seems they miss a big chunk of the market by not working with other devices..
(I like the Sennheisers because they go around the back of your neck as one unit - not a big fan of bud style)
So, here's hoping!
Cheers
Jabberoo
Sorry mate-- I just checked in the app's debug mode and confirmed that the Sensation still doesn't recognize anything but the center button on earbuds designed for iPhones. It was worth a shot!
sosquidtaste said:
Sorry mate-- I just checked in the app's debug mode and confirmed that the Sensation still doesn't recognize anything but the center button on earbuds designed for iPhones. It was worth a shot!
Click to expand...
Click to collapse
Bugger...!
Appreciate the effort. I wonder why this is such an 'out there' thing? To me at least, it would seem logical for the OS to support something so, well, basic as headphone control. Wonder why there has been no 'universal format' for this type of thing.
....sigh.
jabberoo said:
Bugger...!
Appreciate the effort. I wonder why this is such an 'out there' thing? To me at least, it would seem logical for the OS to support something so, well, basic as headphone control. Wonder why there has been no 'universal format' for this type of thing.
....sigh.
Click to expand...
Click to collapse
Glad to help-- I was pretty curious about this too, given just how well the center button behaved even without the headset controller app. I just wish it turned up more encouraging results.
Competing platforms are great for the most part, except when small but important features get shot up in the crossfire ;(
sosquidtaste said:
Sorry mate-- I just checked in the app's debug mode and confirmed that the Sensation still doesn't recognize anything but the center button on earbuds designed for iPhones. It was worth a shot!
Click to expand...
Click to collapse
Just curious, can this be changed when this bugger gets Rooted or S-Off or whatever the heck is done with the locks come off this thing..?
Cheers
As I understand it, the control issue is related to specific hardware configurations in the headphone port of our phones so not even the most righteous of hacks will enable them to read input that they aren't wired to receive ;(
I'm no engineer though, so I'd be happy to be contradicted by someone in the know
sosquidtaste said:
As I understand it, the control issue is related to specific hardware configurations in the headphone port of our phones so not even the most righteous of hacks will enable them to read input that they aren't wired to receive ;(
I'm no engineer though, so I'd be happy to be contradicted by someone in the know
Click to expand...
Click to collapse
Interesting...
So why I wonder, does the HTC specific Headphones work?
Do they use a different set of rules/hardware/ whatever...?
Curious.
Cheers to all.

Bluetooth issue PLEASE help

Okay I just got my sensation back from HTC for the 3rd time and still having the same problem where I have a bad echo and the background noise that is making this phone useless to me,I can't believe that only a few people have complained of this,do you guys not use your bluetooth,I have tried multiple headsets and even different phones and I knoew it's the phone,another question is how many times do I send it in before I'm offered something else,could rooting the phone clear up this problem?
signed
losing my mind
I use my Motorola S9 HD headset all the time with my sensation. I don't have any problems. What rom are you using?
Sent as a ballistic missile.
Macklessdaddy said:
Okay I just got my sensation back from HTC for the 3rd time and still having the same problem where I have a bad echo and the background noise that is making this phone useless to me,I can't believe that only a few people have complained of this,do you guys not use your bluetooth,I have tried multiple headsets and even different phones and I knoew it's the phone,another question is how many times do I send it in before I'm offered something else,could rooting the phone clear up this problem?
signed
losing my mind
Click to expand...
Click to collapse
Have you gone to an actual store to test out the bt? I have used the following bluetooth headsets without an issue:
Plantronics Pulsar 590A
Jabra Pro 9470
Blueant S4
Jabra Icon
Jabra Era
Sony Ericsson MW600
As you can see, various headsets and bluetooth speaker phone units. All work and no echo that callers have indicated to me.
Sorry, you may need a different rom/headset combo. I am running the Coredroid 2.4 with stock kernel. I am not saying that you won't have a problem, but I have to say to go to an actual store and test the bluetooth pairiing there.
The_Green_Android_Robot said:
I use my Motorola S9 HD headset all the time with my sensation. I don't have any problems. What rom are you using?
Sent as a ballistic missile.
Click to expand...
Click to collapse
it is stock
kpjimmy said:
Have you gone to an actual store to test out the bt? I have used the following bluetooth headsets without an issue:
Plantronics Pulsar 590A
Jabra Pro 9470
Blueant S4
Jabra Icon
Jabra Era
Sony Ericsson MW600
As you can see, various headsets and bluetooth speaker phone units. All work and no echo that callers have indicated to me.
Sorry, you may need a different rom/headset combo. I am running the Coredroid 2.4 with stock kernel. I am not saying that you won't have a problem, but I have to say to go to an actual store and test the bluetooth pairiing there.
Click to expand...
Click to collapse
not being a smart ass but why go to a store and test,what will I find out in a store?
Macklessdaddy said:
not being a smart ass but why go to a store and test,what will I find out in a store?
Click to expand...
Click to collapse
To test out the phones there if they have the same echo issue...smartass j/k lol
I would have gone to a local store to see if the phones there had the same issue before returning 3 phones. Just me being lazy

Connect my second phone to smartwatch 2

How to connect my second phone to smartwatch2?
If I have understood this right it's not possible to connect with 2 phones. It's possible but you have to reset the watch and pair it with the other phone, everytime you switch between phones.
Skickat via Tapatalk
When I changed my phone I made a backup from the first, restore on the new and re-paired the SW2 on new phone. I keep all my app, config and data.
So with same app on 2 phone, you can change from one to another no ? maybe not so simple but possible.
I have two phones, u mean every time im using I have to reset the watch??
thats what i have had to do.
Sent from my SCH-I605 using XDA Free mobile app
Yes and no. Your reset the watch, but your actual settings for apps and all are in the phone. So each phone can have different smartwatch apps installed and they'll all work separately.
But you can't be connected to both at the same time.
If you are try to let SW2 receive notification from two of your phone, you can try Notify My Android which can push second phone's notification to main phone.
Pretty nonsense since every bluetooth headset from sony can pair with two phones/tablet (not at the same time, obviously).
Hope they will fix with an update.
Diomorgan said:
Pretty nonsense since every bluetooth headset from sony can pair with two phones/tablet (not at the same time, obviously).
Hope they will fix with an update.
Click to expand...
Click to collapse
Im with you they need to fix this issue!!!!!!!!!!!!
malinda72 said:
Im with you they need to fix this issue!!!!!!!!!!!!
Click to expand...
Click to collapse
Diomorgan said:
Pretty nonsense since every bluetooth headset from sony can pair with two phones/tablet (not at the same time, obviously).
Hope they will fix with an update.
Click to expand...
Click to collapse
Erm. Most people use a single phone? This smart watch is meant to be used with a phone?
Diomorgan said:
Pretty nonsense since every bluetooth headset from sony can pair with two phones/tablet (not at the same time, obviously).
Hope they will fix with an update.
Click to expand...
Click to collapse
malinda72 said:
Im with you they need to fix this issue!!!!!!!!!!!!
Click to expand...
Click to collapse
Bluetooth headset.
Smartwatch.
Spot the difference.
Get yourself a dual-sim phone if its such a big deal.
ngoonee said:
Bluetooth headset.
Smartwatch.
Spot the difference.
Get yourself a dual-sim phone if its such a big deal.
Click to expand...
Click to collapse
Please name a power house dual sim smartphone?????????????
My old sony smartwatch 1 connect when power on. Its searches & connect what ever phone I pair before.
malinda72 said:
Please name a power house dual sim smartphone?????????????
My old sony smartwatch 1 connect when power on. Its searches & connect what ever phone I pair before.
Click to expand...
Click to collapse
Xiaomi and Huawei both have good ones. And if you're complaining that those aren't 'power house' enough go get a HTC One M8 dual-sim if you can find one. Or an S4 Dual Sim.
Your smartwatch 2 can do the same, effectively. You just can't connect with two phones at the same time.
Sony bluetooth headsets like the HBH-DS970 and the MW600 can connect to 2 or more phones, but to do that, you have to switch profiles on the headset (with a switch or setting)
the SW2 doesn't have that profile switch and therefor cannot support 2 phones
i doubt it's an 'issue' they will fix, good luck asking Sony
ngoonee said:
Xiaomi and Huawei both have good ones. And if you're complaining that those aren't 'power house' enough go get a HTC One M8 dual-sim if you can find one. Or an S4 Dual Sim.
Your smartwatch 2 can do the same, effectively. You just can't connect with two phones at the same time.
Click to expand...
Click to collapse
Im having LG G Flex!!!
I ask one phone at a time!!!
malinda03 said:
Im having LG G Flex!!!
I ask one phone at a time!!!
Click to expand...
Click to collapse
Then just re-pair when you switch phones. My wife sometimes uses my watch, so she installs whatever apps she wants, then when I pass the watch to her she just does a reset and re-pair, works fine.
Its not functionally any different from how the MN2 works.
And please, what's with the exclamation marks?

Mic line not working on headset

Gladly that is the only problem I have found on the one but I would like to get this to work, is this an isolated issue or is someone else having the same problem?
livito said:
Gladly that is the only problem I have found on the one but I would like to get this to work, is this an isolated issue or is someone else having the same problem?
Click to expand...
Click to collapse
I think you're the first one reporting this. As I don't have the phone, I can't help you much, but I can encourage you to get a logcat. I'm interested as well as I plan to use it with a headset as well...
dansou901 said:
I think you're the first one reporting this. As I don't have the phone, I can't help you much, but I can encourage you to get a logcat. I'm interested as well as I plan to use it with a headset as well...
Click to expand...
Click to collapse
I tried the headphones that come with the SGS5 today and the mic works, the headphones I use on a daily basis are Sony MDR-X10, not sure why their mic line doesnt work on the One, I will try another ones.
livito said:
I tried the headphones that come with the SGS5 today and the mic works, the headphones I use on a daily basis are Sony MDR-X10, not sure why their mic line doesnt work on the One, I will try another ones.
Click to expand...
Click to collapse
I had trouble with the Apple earbods too. Never had an issue on my N4 or N5. Perhaps report on Jira. I reported it and they said "Apple wires them differently" and closed the issue. Kinda dismissive considering Apple earpods mic work on the S4, S5, M8, N4, N5, etc.
dmo580 said:
I had trouble with the Apple earbods too. Never had an issue on my N4 or N5. Perhaps report on Jira. I reported it and they said "Apple wires them differently" and closed the issue. Kinda dismissive considering Apple earpods mic work on the S4, S5, M8, N4, N5, etc.
Click to expand...
Click to collapse
I thought that the wiring was a standard thing, I guess I was wrong, the mic line definitely works perfect on SGS5 and Sennheiser earbuds, I hope this is something that can be tweak with software.
livito said:
I thought that the wiring was a standard thing, I guess I was wrong, the mic line definitely works perfect on SGS5 and Sennheiser earbuds, I hope this is something that can be tweak with software.
Click to expand...
Click to collapse
Works on mine with sony headphones.
livito said:
Gladly that is the only problem I have found on the one but I would like to get this to work, is this an isolated issue or is someone else having the same problem?
Click to expand...
Click to collapse
Any update? I'm having the same issues.
arthurbrownleeiv said:
Any update? I'm having the same issues.
Click to expand...
Click to collapse
It is definitely the wiring of the headphones, not sure if this can be worked out with software
Sent from my One using XDA Premium HD app
livito said:
It is definitely the wiring of the headphones, not sure if this can be worked out with software
Sent from my One using XDA Premium HD app
Click to expand...
Click to collapse
Meaning you found headphones that work with the mic and some that don't?
arthurbrownleeiv said:
Meaning you found headphones that work with the mic and some that don't?
Click to expand...
Click to collapse
Exactly, Samsung S5 and Seinheiser earbuds work just fine, Sony over the ear headphones dont work.
livito said:
Exactly, Samsung S5 and Seinheiser earbuds work just fine, Sony over the ear headphones dont work.
Click to expand...
Click to collapse
Interesting, I'll have to dig through some other headphones then.
My RHA 750i's don't work, that's for sure.
arthurbrownleeiv said:
Interesting, I'll have to dig through some other headphones then.
My RHA 750i's don't work, that's for sure.
Click to expand...
Click to collapse
Does the middle button work? Buying those soon but not sure if I should go with the mic or non mic version since the mic won't work.
I used to use a pair of Skullcandy earbuds with mic on my Nexus 5 and now on the OPO it won't work at all. I'm sure it's a software bug.
Anyway to vote for this bug so that it will be worked on?
lewisville said:
Anyway to vote for this bug so that it will be worked on?
Click to expand...
Click to collapse
Tried the Samsung SGS5 headphones on both my OnePlus Ones, the Mic seem to function under sound recording but while making a call the caller on the other end can't quite hear me. My wife says it sounds like a static mess. Can anybody confirm?
I have yet to find a headset/mic that works correctly with the OnePlus One.
Dan37tz said:
Tried the Samsung SGS5 headphones on both my OnePlus Ones, the Mic seem to function under sound recording but while making a call the caller on the other end can't quite hear me. My wife says it sounds like a static mess. Can anybody confirm?
I have yet to find a headset/mic that works correctly with the OnePlus One.
Click to expand...
Click to collapse
I have ordered Xiaomi Millet Piston Headphones, Gold from Amazon. The form does not allow me to post URL. But you can search for it on Amazon site. I will let you know if that works. I should be getting it today
lewisville said:
I have ordered Xiaomi Millet Piston Headphones, Gold from Amazon. The form does not allow me to post URL. But you can search for it on Amazon site. I will let you know if that works. I should be getting it today
Click to expand...
Click to collapse
Xiaomi Pistons? I got mines from boat2014 today.... I thought I posted on this thread earlier :| not sure what happened to my post or if i didnt post it.
The keys work fine. Vol up and down for volume changes. Tap once for pause, tap twice/three times for track change on poweramp.
Edit: I was confused lol http://forum.xda-developers.com/oneplus-one/accessories/wired-headphone-mic-volume-buttons-t2847740 your post looked so familiar
Can someone having this issue try a normal call on speakerphone? Might have some bad news for you
mauaus said:
Can someone having this issue try a normal call on speakerphone? Might have some bad news for you
Click to expand...
Click to collapse
Speaker phone works fine.
kodochax said:
Does the middle button work? Buying those soon but not sure if I should go with the mic or non mic version since the mic won't work.
Click to expand...
Click to collapse
Sorry, didn't see this till now.
Middle button works fine (volume buttons don't of course).

big problems with bluetooth and the car

Hey.
Had this phone for a week now and whilst it's a great phone, there appears to be a few bugs which need sorting. The main one is the incompatibility with the car for controlling apps like Spotify or streaming music via Bluetooth.
The later is a real pain and one which is causing me to seriously consider getting rid of this device as it's a killer feature for me due to the amount of driving I do.
Had a quick look at Talk Sony forum and a few other people have the same problem but as of yet there is no update or word from Sony.
Anyone else have the same experience and a potential solution?
Cheers
Scott
No solution, I got word from Sony that they are working on it, but my guess is that this will be fixed with Android O, and this could be months ahead :/
But maybe we will receive an update for Android 7, who knows...
Thanks for the reply. This kind of settles it then as Monday is last day of my cooling off period.. Gonna have to take it back as there is no way I can function in my job if I can t use handsfree properly or music
Such a shame.
had the same thing, after much research i found its probably the fact that the premium has bluetooth 5, with special codecs for music streaming. Non of which was available in 2012 when my car was made.
Ive ordered a £3 hadfree kit of ebay to see if that makes any difference.
leeston2379 said:
had the same thing, after much research i found its probably the fact that the premium has bluetooth 5, with special codecs for music streaming. Non of which was available in 2012 when my car was made.
Ive ordered a £3 hadfree kit of ebay to see if that makes any difference.
Click to expand...
Click to collapse
thats pants now
I was going to mess about to try and flash unbranded firmware but I think i will just take it back tomorrow and swap it .
Cheers for the update.
Scott
svssolutions said:
thats pants now
I was going to mess about to try and flash unbranded firmware but I think i will just take it back tomorrow and swap it .
Cheers for the update.
Scott
Click to expand...
Click to collapse
I was gonna do the same but the only offer they gave me was an s8 with less data for an extra £15 a month. I stuck with the Sony and am hoping when my new car arrives it works.
Good luck.
I have a new 2017 BMW and I am stunned that it doesnt work. The S8 works great and the iPhone is perfect but for some reason Sony have been left out in the dark.
svssolutions said:
I have a new 2017 BMW and I am stunned that it doesnt work. The S8 works great and the iPhone is perfect but for some reason Sony have been left out in the dark.
Click to expand...
Click to collapse
Spoke to Sony. They do believe their device is at fault and have no plans to do any software tweaks till Android O
I dont have any issues with mine controlling pause, play, last or next song, but I switched to Deezer a while back. Ive had more than one issue with Spotify on other devices, so I moved on from that service.
charlatan01 said:
I dont have any issues with mine controlling pause, play, last or next song, but I switched to Deezer a while back. Ive had more than one issue with Spotify on other devices, so I moved on from that service.
Click to expand...
Click to collapse
It's such a strange problem.
Hi guys goodevening I've solve this issue ! you just to go o dev menu anche change bluetooth version avrcp from 1.6 to 1.4 after that it will worck again with the idrive with any app.
I tried changing avrcp to 1.4 yet it still won't stream music at all to my alpine head unit.
Didn't even come up as an option under Bluetooth. Says it is connected for calls and contacts only.
The alpine works fine with galaxy note 2, 4, galaxy s5 and s8, Huawei y550. So the fault is with the xz premium.
Same Problem with Alpine and Bose. Solution?

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