Video playback crashing and sluggish phone after update - Galaxy S6 Q&A, Help & Troubleshooting

Hi !
I searched but couldnt find my problem.
I recently updates to Android 7 with Rogers version. Every since then, I am having problem playing any type of video. It will work then for some reason it won't. Phone gets sluggish, I have to restart but sometimes the problem is still there.
When I can't play videos, I can't play any and I get no error message, the video just never loads and freezes the phone until I force quit the app.
The problem impacts all videos : Snapchat, Instagram, Videos have recorded, videos in Chrome, and even gifv.
I cleared the system cache but that didn't do much.
Does anyone have a solution or a similar problem ?
Thanks !

You have facebook messenger installed? That may be the problem as it is mine and another person's.
https://forum.xda-developers.com/galaxy-s6/help/problem-sound-output-t3617534
https://forum.xda-developers.com/galaxy-s6/help/videos-sound-stops-t3617115

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Video stopped working on G2x (anyonelse?)

I was watching videos on youtube via the youtube app, when the video stopped working, but the sound was still playing fine. I did the update through the LG update tool, so I am running GB 2.3.3 and the phone is not rooted ..... anyone else?
and btw, the camera is not displaying live on the screen (just black screen) either (but can take pictures and view them)
yes i used other video players with the same result
I also cleared the cache (no result) .... and did restart the phone, which seemed to fix the problem for couple of minutes.
I wasn't able to find too much info on google about it (that's why I am posting here) .... and yeah, I am aware of the problems G2x had/has ...

[Q] Google Play Movies

I have purchased some movies from Google play and I am unable to play them on my tablet. Has anyone else had this problem? I had tried both downloading and streaming and I only get the loading circle. Sometimes I will get an error message or the app will stop playing, recently I even had a forced reboot of the device. I have tried playing them on the computer and on my phone and they work just fine. Hope someone has a solution.
shadowlord256 said:
I have purchased some movies from Google play and I am unable to play them on my tablet. Has anyone else had this problem? I had tried both downloading and streaming and I only get the loading circle. Sometimes I will get an error message or the app will stop playing, recently I even had a forced reboot of the device. I have tried playing them on the computer and on my phone and they work just fine. Hope someone has a solution.
Click to expand...
Click to collapse
There are already threads about this, use the search button.
I myself even reported this to Google, as have others.. I went through their entire trouble shooting process, submitted logs, everything.. and they basically gave me the cold shoulder.
They do not care whatsoever and are not offering any fix or estimated fix date. I know several people have gotten refunds when they press the issue with Google but do not expect them to fix the app.
Bottom line is they don't care since there's not enough Tab 2 users.

A lot of problems with my android phone

So..i have a huawei ascend p6 and here are my problems
1.Since last week all media is loading slow and it is laggy( videos on youtube, facebook and even gallery start so slow and when i try to pause or exit it take like 15seconds even in gallery and my phone freezees for a time)
2.second problem is..gaming: i see comments of a lot of people playing games on this phone but on mine i cant play anything, almost all good games are laggy on mine and loads so slow.
I have root on my phone for 5months and i always had the gaming problem but thr video one is new. Thank you!
It's good to factory reset your device now and then. Usually fixes loads of lag issues.
Factory reset. And check maybe new firmware.
Worst case scenario, your device is a monday product.

Cant record/playback videos

Hi all,
I've had this issue for several weeks since upgrading to Lollipop, I cant record videos using the camera, I get a force close when I switch to video mode. I cant play back videos that I have on the phone.
Pictures work fine.
I get a "Camera not available" when trying to record a video using snapchat.... again, pictures work fine.
When I play a snapchat video I get the audio but only a black screen.
On Facebook I get a "Cannot play video" message, and on youtube I get "There was a problem while playing".
When I wipe the cache through recovery everything works for a short period, maybe a few hours, then goes back to errors and force closes again.
My current build is below, however I was running 23.1.A.0.690 up until Friday, I changed hoping that it would fix the problem but it didnt.
Any suggestions?
Cheers
Build
Camera not available this issuse you got when other app is using camera in that moment, some app it does use it.
Also i assume you have skype, facebook, snapchat, instagram and this things, basicly all of them can access your camera, and once that its in use, the other one will report "camera not available"
There is some app to make log what access your camera, when i remember the name i will report it to you.
For now, "force close" all apps which might use camera

Xperia Z3- Cannot Play Videos, Tried Factory Reset

Xperia z3 not playing videos
My Xperia z3 doesn't play any video at all. It shows up with an error "Cannot Play Video" . YouTube video doesn't play videos. I cant play video in any app. I cleared the data and cache and even performed factory reset but that didn't help me. I repaired it with Sony Companion and even flashed new firmware with Flash tool also. But still the problem persists. After restarting my phone it plays video for some minutes and then again winds up with the same. Pls help me.
Go into your setting, choose Developer setting then scroll down till you see "Use AwesomePlayer" If you're enable it then disable and if you disable just enable it. Then reboot. It should be working. Anytime you see this just do the same thing. One way to not seeing this fault you can flash back to 4.4.4.
But is this device specific...should I go to service centre?
Sent from my D6653 using XDA Free mobile app
Xperia d6633 I also experienced the same case as well. there is a solution?
Have exactly same prolem on my D6633, I have to reboot my phone several times per day to see any video in youtube, facebook, album app, etc. The only works is MX Player playing local videos. Is there any permanent solution of this exists?
Do any of you guys run the official Marshmallow concept software?
I have not encoutered this problem on previous final builds, but installed the concept software 2 days ago.
Since then I have not been able to play any video. Not in the Facebook app, not in youtube, not from files on my phone. Considering reverting back to the stable builds, purely for this problem...
I am on a D6603
I have same problem.. several times restart my phone every day.. is D6643 .. with ROM from D6603.. need solve this in ASAP..
thanks in advance..
Enoxzr said:
Do any of you guys run the official Marshmallow concept software?
I have not encoutered this problem on previous final builds, but installed the concept software 2 days ago.
Since then I have not been able to play any video. Not in the Facebook app, not in youtube, not from files on my phone. Considering reverting back to the stable builds, purely for this problem...
I am on a D6603
Click to expand...
Click to collapse
It started happening in my Z3 when I installed the concept too but the problem is I reverted back to stock and it happens just like in the beta. I tried factory reset on stock, deleting all sort of data from FlashTool but nothing, it still happens.
Has anyone been able to solve it?
I recently installed MM Concept on my Z3C and I'm having playback issues as well, but only on Album/Video, not for other apps like YouTube, etc.
I had the playback issue in all apps involving videos.
My problem got solved when I got the February security update on the concept software

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