How to cancel an OTA update that has started to download? - Galaxy S6 Q&A, Help & Troubleshooting

Hello,
I have a Galaxy S6 running the latest 6.0.1 XEF stock ROM (no root) before Nougat.
I have choosen not to update to Nougat for the moment as I prefer to wait for better Nougat releases.
I was quite sure the settings of my S6 were set in order to disable search/install of updates. But yesterday, while connected to my network using Wifi, my S6 has started to download the Nougat updates! But, as I said, I don't want it for the moment. I stopped Wifi, then it stopped downloading the updates. I tried to go to the update settings of the S6 to disable updates but it is not possible now to go the "About device > Software update". And each time I connect to WIFI, it resumes the download of the update .
In the application manager, I found 2 apps related to "Software update": for only 1 of them it is possible to stop it and remove cache and data, which I did. I thought I would have cancelled the download of Nougat update and bring me back the possibility to disable update. But unfortunately, it has no effect. I also tried to wipe cache partition, but the same: it has no effect and each time I connect Wifi, it resumes the download of the update.
So, how I can cancel the download of the update and be able to access to the settings to prevent from downloading/installing it??
Thank you for you help!

There's no need, Nougat is stable now.
If you still doesn't want, let it download the update (because you can't cancel it) then block notifications from both updates apps from the settings.

iDroid27210 said:
There's no need, Nougat is stable now.
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Really? Latest release for XEF has still the same changelist and I read several complains regarding battery life and lags into the Gallery app for example...

stephg27 said:
Really? Latest release for XEF has still the same changelist and I read several complains regarding battery life and lags into the Gallery app for example...
Click to expand...
Click to collapse
I had very bad battery life on Nougat, i was on UAE firmware. When i bought this second S6 i made a decision to stop using custom roms so i tried to flash another firmware, took the last XEF ( from April) and flashed it 2 weeks ago, my battery improved a lot specially in standby , no issues or whatsoever.

Thanks for your feedback!

phone is full, now what?
Sorry to hijack this thread, but it seems the best fit.
Basically the same question as above: "How do I cancel an OS update download in progress" on my Samsung S6
Reasoning is a little different though. Accidentally I started the update process but during the download my phone ran full.
And as you might know, with a full phone some apps dont work.
Of course Android gives me the option to remove files and apps but immediately the free space is occupied by the running update....
Any ideas?
tia!

Related

[Q] OTA Update on rooted GT-I9105P

Hi guys, a couple of months ago I've rooted my new S2+ and after Alex posted the new 4.2.2 I've flashed my device with RDS_GT-I9105P-XEO-I9105PXXAMC2 (topic here GT-I9105/I9105P Stock Prerooted Firmware Without loss of warranty(4.2.2) http://forum.xda-developers.com/showthread.php?t=2334103).
So far it is working perfect! This week I've received a notification, that there is a new update available OTA for my device, so I've decided to download and install it. I've downloaded it, the phone restarts and starts to install the "new update", but at 25% shows an error (the Android guy wearing the red triangle etc. and reboots automatically).
After the restart the OS boots normally and is working OK as previous.
My question is: Since my phone has a prerooted stock FW (4.2.2) and is rooted at the same time running CWM, why I can't install the latest updates OTA?
If CW is causing this, why am I able to get the OTA update notification?
Thanks for the replies.
boyansky78 said:
Hi guys, a couple of months ago I've rooted my new S2+ and after Alex posted the new 4.2.2 I've flashed my device with RDS_GT-I9105P-XEO-I9105PXXAMC2 (topic here GT-I9105/I9105P Stock Prerooted Firmware Without loss of warranty(4.2.2) http://forum.xda-developers.com/showthread.php?t=2334103).
So far it is working perfect! This week I've received a notification, that there is a new update available OTA for my device, so I've decided to download and install it. I've downloaded it, the phone restarts and starts to install the "new update", but at 25% shows an error (the Android guy wearing the red triangle etc. and reboots automatically).
After the restart the OS boots normally and is working OK as previous.
My question is: Since my phone has a prerooted stock FW (4.2.2) and is rooted at the same time running CWM, why I can't install the latest updates OTA?
If CW is causing this, why am I able to get the OTA update notification?
Thanks for the replies.
Click to expand...
Click to collapse
that is because it is a modded firmware
safariking said:
that is because it is a modded firmware
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Click to collapse
I understand that the FW is modded, as the previous one (4.1.2), which I've downloaded from here and installed on my G2+. But with 4.1.2 at that time I wasn't able to check for any updates for my OS. Every time I've checked manually for updates, the OS gave me error message, that this is not possible. And now with 4.2.2 I am not only able to check if my FW is the latest, but also to download and install 1/4 of the updates. I am trying to find the algorithm here.
boyansky78 said:
I understand that the FW is modded, as the previous one (4.1.2), which I've downloaded from here and installed on my G2+. But with 4.1.2 at that time I wasn't able to check for any updates for my OS. Every time I've checked manually for updates, the OS gave me error message, that this is not possible. And now with 4.2.2 I am not only able to check if my FW is the latest, but also to download and install 1/4 of the updates. I am trying to find the algorithm here.
Click to expand...
Click to collapse
I will say it again
It is not possible to check for updates because the Firmware is modded and not original anymore that's why!!!
Hi "safariking",
In the current situation we have two identically modded FWs, but a different outcome.
It's very nice of you to take the time to answer my question so fully That's why I'd like to thank you for the effort. Herewith I am closing the topic.
Cheers.
No probs guy i will repeat myself 100 times no problem
Verstuurd van mijn GT-I9105P
safariking said:
No probs guy i will repeat myself 100 times no problem
Verstuurd van mijn GT-I9105P
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Click to collapse
chill down everyone safari bro,this guy trying to say he got updated with mod fw,just when reach certain percent,the downloaded file seems corrupted. Now i understand mod fw can't even received the ota file,but how this process is allowed, and what happened with the ota file he downloaded?
either way,it's pointless,1st the phone fail to update completely(stuck at 25%), 2nd i don't think this problem can be solved.
cheers everyone~ :highfive:
nickchk said:
chill down everyone safari bro,this guy trying to say he got updated with mod fw,just when reach certain percent,the downloaded file seems corrupted. Now i understand mod fw can't even received the ota file,but how this process is allowed, and what happened with the ota file he downloaded?
either way,it's pointless,1st the phone fail to update completely(stuck at 25%), 2nd i don't think this problem can be solved.
cheers everyone~ :highfive:
Click to expand...
Click to collapse
Hi Nick,
Thanks for your reply. You are reading my mind. The issue is really interesting & I think it is worth discussing this.
Safari is right, when he says that FW upgrade OTA for customized ROM is not possible. This is of course true and no one has ever doubted it. This is why when I had the 4.1.2 installed on my G2+ no update was even possible. Droid detects immediately, that the OS has been modified and that you are not running stock ROM.
Okay, so far so good.
Now I have pre-rooted 4.2.2 installed on my phone. When I hit the "Check for update button" it detects that my OS is genuine (although it is not), downloads the whole update package (see screenshot), restarts the phone (part of the update process) and starts installing the update. When the installation reaches 25%, an error message appears saying, that an error has occurred. The phone restarts and loads the "old" OS.
I have tested this a several times and it always hangs on 25%.
The question is NOT why I CAN'T install OTA updates on modified ROM. The question is why I CAN download and install OTA updates on modified ROM.
My suggestion is that:
ROM 1 (4.1.2) had a modified kernel. That's why the OTA updates were not possible.
ROM 2 (4.2.2) is pre-rooted. And I assume it is just stock FW (kernel not modified) with few modifications in the user permissions. This would explain the OTA update and why it reaches download mode and hangs on 25% of the installation.
I hope this brings more clarification to the situation and this would be useful to all members of the forum.
Cheers!:highfive:
I have randomly come across and read posts and topics on this in the other devices' forum.
If I remember correctly, it is the custom recovery, i.e Cwm or twrp that blocks or interrupts the OTA process. 2 reasons why: you'll lose root access if the update went through. Secondly, if a user freezes or uninstalls stock apps like S Voice, Chat On etc, there will be trouble.
There are some ways of allowing an OTA to get pass a custom recovery. I think TWRP has this feature. Again, I stand corrected here lol.
Heard of OTA Root Keeper but no idea how it works
Sent from my GT-I9105 using xda app-developers app

How do I figure out what is using up all my data?

I typically only use between 1GB and 2GB per month of data. However, this month I was notified that I had exceeded my 4GB limit. I increased the limit to 7GB and within 4 days that was exceeded. I've now shut off all cellular data. When I look in Settings > Data Usage > Cellular Data Usage it shows 7.25GB of data used by Android OS. If I tap on Android OS it lists a bunch of apps like com.qti.service.colorservice and com.quicinc.cne.CNEService.CNEServiceApp. I don't know if this list is sorted by which service/app used the most data and there's no more detail I can attain by tapping on the apps listed under Android OS.
Since I have dates and times for some of the largest downloads (868MB on March 27, 12:57AM for example), is there somewhere in the file system where I can see a list of IP addresses connected to and their timestamps to perhaps narrow down who/what is sucking up all my data?
Is there a more thorough way of wiping the phone than a factory reset?
Anybody seen this before and have any suggestions?
Did you root or mod it and are missing an uldate? Even with check for updates turned off people are reporting the same thing.
TonikJDK said:
Did you root or mod it and are missing an uldate? Even with check for updates turned off people are reporting the same thing.
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Click to collapse
I did root it. Then I found out I couldn't get OTA updates anymore. I side loaded the 7.1.1 Sailfish update, build NOF26W. I'm not sure if a new update has since released. After side loading the update I lost root and was unable to get it back.
Months ago, when I first rooted the phone I had the same problem where the OS would continually download the OTA update, fail installation and re-download it. At the time I stopped it through rooting and disabling the update service directly. When I lost root after sideloading the OTA update I figured it wasn't a big deal since I could turn off updates in the Developer Options.
So you're saying the turn off updates option doesn't work?
VonMoltke said:
I did root it. Then I found out I couldn't get OTA updates anymore. I side loaded the 7.1.1 Sailfish update, build NOF26W. I'm not sure if a new update has since released. After side loading the update I lost root and was unable to get it back.
Months ago, when I first rooted the phone I had the same problem where the OS would continually download the OTA update, fail installation and re-download it. At the time I stopped it through rooting and disabling the update service directly. When I lost root after sideloading the OTA update I figured it wasn't a big deal since I could turn off updates in the Developer Options.
So you're saying the turn off updates option doesn't work?
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It does not work for everyone. Seen it a fair amount, you are the second one today. The other is over in the XL forum.
There is a new update every month. First Monday of the month is when they are released. You are one behind and a new one will be out in two days.
TonikJDK said:
It does not work for everyone. Seen it a fair amount, you are the second one today. The other is over in the XL forum.
There is a new update every month. First Monday of the month is when they are released. You are one behind and a new one will be out in two days.
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Click to collapse
Google wants me to RMA the phone. Not sure how that's going to help though since it's a software problem.
I'm having the same issue. But I have one month 80 gig download this month I'm already at 35 gigs. I was rooted at one point wanted my updates so I updated root is gone but everything works fine but ever since then I have been getting these massive download constantly either on Wi-Fi or cellular I turned off so many things that is not funny backup everything and it's still happening hits exactly the same as the person that first created this thread.
darhoade said:
I'm having the same issue. But I have one month 80 gig download this month I'm already at 35 gigs. I was rooted at one point wanted my updates so I updated root is gone but everything works fine but ever since then I have been getting these massive download constantly either on Wi-Fi or cellular I turned off so many things that is not funny backup everything and it's still happening hits exactly the same as the person that first created this thread.
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Click to collapse
If you're seeing gigs of data usage attributed to Android OS then it's likely repeatedly downloading OS updates that are failing installation. That's what happened to me.
You are correct I tried to download my update and it errored out when installing step 2 then redownloaded so in developer I turned off automatically download updates which I don't think it will help as I turned this off before I reset my room so I think it's stuck just redownloading. Have you figured out why our download is failing? Does it have to do with root that we removed?
darhoade said:
You are correct I tried to download my update and it errored out when installing step 2 then redownloaded so in developer I turned off automatically download updates which I don't think it will help as I turned this off before I reset my room so I think it's stuck just redownloading. Have you figured out why our download is failing? Does it have to do with root that we removed?
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Click to collapse
Removing root isn't enough. I couldn't get updates to work until I installed a factory stock image and relocked the bootloader.
As far as I know there are 3 options.
1.) Root, block updates and never update
2.) Root, block updates, side load your updates and re-root each time to re-block updates
3.) Run stock, unrooted with locked bootloader and take automatic updates
darhoade said:
You are correct I tried to download my update and it errored out when installing step 2 then redownloaded so in developer I turned off automatically download updates which I don't think it will help as I turned this off before I reset my room so I think it's stuck just redownloading. Have you figured out why our download is failing? Does it have to do with root that we removed?
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Click to collapse
You modded something while rooted​ that it doesnt like, or root is not completely removed. You need to flash the update yourself.
VonMoltke said:
Removing root isn't enough. I couldn't get updates to work until I installed a factory stock image and relocked the bootloader.
As far as I know there are 3 options.
1.) Root, block updates and never update
2.) Root, block updates, side load your updates and re-root each time to re-block updates
3.) Run stock, unrooted with locked bootloader and take automatic updates
Click to expand...
Click to collapse
im unlocked, no root, no twrp (verizon edition)
and i take OTA all the time...
I think root and twrp kills ota, not bootloader unlocking......
just an fyi
I think root does also because it's worked fine when I first unlocked bootloader. Also I reinstalled stock room and still can't get it's it has to be what root does to phone
Did you try disable the Automatic System Updates from the Developer Options?
High Data Use by com.quicinc.cne.CNEService.CNEServiceApp
I ran into this issue too after traveling (driving) several days on a rooted Pixel XL (with TWRP and a custom kernel), which at the time was a month behind (running NKG47L, the June OTA for "T-Mobile, Fi carriers, and Rogers").
When I got back from the trip I noticed the phone had used much more data than expected, something along the lines of 75MB per hour (almost a GB a day) -- when all that had been done with the phone (that would use data) was use navigation. Further digging showed the data use was attributed to a process named com.quicinc.cne.CNEService.CNEServiceApp, and some Googling turned up threads that mentioned QualComm and/or T-Mobile and/or Google FI cellular service, but not many examples of how people actually fixed it.
In my case it was fixed (without losing data/apps), by manually updating to the latest OTA (with this approach), and then re-rooting. But I should also mention I switched from the "T-Mobile, Fi carriers, and Rogers" series (which for July would be NKG47M), to the generic Pixel XL series (NJH47D for July).
My suspicion is the phone was downloading the July OTA with cellular data, then tried to apply it (which failed either because the phone was rooted, or had TWRP, and/or had a custom kernel), and was then repeating that sequence every hour.
So, at least in my case, the moral of the story seems to be... If you're rooted and/or running a custom recovery/kernel, make sure you're on the current OTA before spending a lot of time away from recognized WiFi until Google fixes this! Or, as mentioned in an earlier post, have "Automatic system updates" disabled in Developer Options.
com.quicinc.cne.CNEService.CNEServiceApp and com.qti.service.colorservice are backdoor trojans (they have a few other names but all belong to the same group) to access and monitor your device. You need to check to see if it establishes any strange background connections. Please don't ask me how I know but I feel that I have the responsibility to warn everyone.

Not receiving Google Security Updates

I have a Pixel 2 with the bluetooth connection issues. When I go look for the Google Security Updates, it says that I am up-to-date. I did a factory reset and tried to get the update afterwards, but it has the same issue where it is not finding the update.
Has anyone successfully been able to find a way to get the phone to find the updates, or should I get a hold of Google to return the phone?
Thanks,
Mark
I have also not received the November security update, every time I check it says it is up to date. I bought the unlocked version from the Google Store and am using Verizon.
This reddit thread shows a way to potentially force it, i have not tried it yet -- https://www.reddit.com/r/GooglePixe..._on_september_security_patch_regular_pixel_2/
UPDATE: I have tried it, and it did not work
I also tried it and it didn't work. I would be more patient, but the Bluetooth issue is quite frustrating. I'll give it a few more days then will contact Google again for a replacement device.
Despite they say that the check for updates button now always bring the latest update. There's a lot of people that doesn't get it when pressed and have to wait a few days or weeks to get them like always.
Things that could affect the check for update button:
- Not being 100% stock un-rooted
- Being subscribed to the Android Beta
- and sometimes if you start executing an OTA update and it fails you might need to wait a few days for a second chance.
None of these reasons apply to you obviously but just giving my experience.
The best 100% official workaround to get now the update is to install the update manually using the stock recovery:
https://developers.google.com/android/ota
Sent from my Pixel 2
thesebastian said:
Despite they say that the check for updates button now always bring the latest update. There's a lot of people that doesn't get it when pressed and have to wait a few days or weeks to get them like always.
Things that could affect the check for update button:
- Not being 100% stock un-rooted
- Being subscribed to the Android Beta
- and sometimes if you start executing an OTA update and it fails you might need to wait a few days for a second chance.
None of these reasons apply to you obviously but just giving my experience.
The best 100% official workaround to get now the update is to install the update manually using the stock recovery:
https://developers.google.com/android/ota
Sent from my Pixel 2
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Are the ones marked Verizon for the Verizon version, or also for people who bought the unlocked version and are using Verizon? My current version is OPD1.170816.010, which is not a Verizon version, so I guess I would want OPD1.170816.025 since the version I currently have is not the Verizon version? Still find it crazy that an update would come this late, never got them this late on my 5X. I never understood the point of if I manually check I cant just auto get the OTA (I know there was that article somewhat recently that they are moving to that though).
I got 023 over the air automatically on my Pixel 2. Haven't downloaded the OTA from the developer site some I got this phone.
OPD3.170816.023, Nov 2017, Verizon
I too bought unlocked from Google but using on Verizon. I was on .10 and waited weeks after release for a push, but it never came. So I manually flashed the .25 update. No issues, working perfectly, with the Nov security update.
I am still on september security update. Got a Pixel 2 (Verizon). Hope they hurry up. Its almost december
Sorry to bring up an old thread, but I have the same problem ever since I cleared the Google Play Services' data through the app's interface. The OTAs just stopped coming. I have been flashing full OTA images since August, but it is getting really annoying. I still didn't get the November's patch, nor the December's one. It always says my system is up to date. I didn't try clearing the Play Services Framework's data, as it isn't effective and only causes trouble. I tried clearing the Play Services' data though many times, but it doesn't help.
I am rooted with Magisk. Everything else is fully stock (rom, kernel, recovery) and I do pass the Safety Net test.
If anyone has a solution to this problem, please share it with the world. I don't believe that I am the only one with this problem.
Same here, rooted pixel 2, currently away from pc so would love to update from phone
Sent from my Pixel 2 using Tapatalk
I've had the same problem with my P2XL for the last couple of month. I have just been downloading the full updated firmware and flashing from my computer, but it would be nice to be able to update while travelling with no computer.
Details:
-Magisk rooted, everything else stock, including recovery.
-Google edition - I used to get updates, not sure what changed.
-Not on beta. I even tried signing up and then unsubscribing. No help.
-"Check for update" button does nothing.
-Clearing data on Google Services Framework doesn't help.
-I'm in Mexico on Telcel, but updates have worked in the past.
Haven't been receiving OTA updates since flashing the Pie factory image in August.
Device is stock apart from being rooted with Magisk.
Update button always says system is up to date, so I eventually sideloaded the latest OTA image at the end of November but still didn't receive any update notification in December.
I'm starting to suspect the update manager in Pie is detecting root or something, because I used to receive updates just fine on Oreo, and everyone else who has this problem also seems to be rooted.

Need help with my S6!

Hello there,
Please forgive me if i posted this thread on the wrong place.
-I would've not posted a thread here unless this got serious, so i own a Samsung Galaxy S6, it's 1 year old phone, when i first got it, i used it normally like everyone else and had no problem with it, but my curiosity got me to root the phone, i still did not get any problem with it until i chose to add a ROM. I used NNE 5.1 S8 port and it was working well until it got my phone broken somehow.
-My phone started acting really strange after 2 months of activity of that new ROM, my phone just started restarting randomly and it got me worried, i thought it's an application problem so i first just factory reset it. It seemed it was not the problem on an application, so i chose to change my firmware to a stock one. I searched up recently on the newest firmware for S6 and i found out it's: XEF (France) , PDA (AP): G920FXXU6ERC1 and CSC : G920FOXA6ERC1 on 2018-03-22. I Downloaded 4 files: BL,AP,CP,CSC , and i found out about PIT on one of the posts in this forum (Filename: SM-G920F-ZEROFLTE_EUR_OPEN.pit).
-Before i flashed with Odin, i wiped System, Data, Cache and Dalvrik Cache. The firmware worked well but after 1 hour it started doing the same thing but now differently. It happend to me only 1 time that it froze up on an application, but i think that is just an app problem. The main problem is that when i lock my screen, i cannot unlock it anymore, it just freezes there until it restarts after a short period of time. After the restart, it just keeps going, restarts, asks for pin, restarts and so on.
I tried removing the sim card and putting it back in, did not work.
I tried Safe mode, still same.
Model of phone: SM-G920F
Current firmware: XEF (G920FXXU6ERC1)
Android version: Nougat (7.0)
If you can help me, or you know something about this problem, please repost here, i would be really grateful since this is my only phone
Ininstall twrp backup everything most important efs partition.
Install samsung switch and pray that it asks you to do an update. If not try to flash a diferent version of nougat for example November security patch and try again with samsung switch
lenovot said:
Ininstall twrp backup everything most important efs partition.
Install samsung switch and pray that it asks you to do an update. If not try to flash a diferent version of nougat for example November security patch and try again with samsung switch
Click to expand...
Click to collapse
How could samsung switch possibly help?
I did flash it with different versions already, but no luck :/.
I've been praying a lot for this lately but it is not working lol
Please Bump this!
try doing this.
1) go here: https://updato.com/
2) choose download 2 roms. 1 nougat and another marshmallow (to my knowledge, stock roms are one file. no more splits and unless otherwise stated... no need for pit)
3) first flash nougat using oden
4) try the phone for a few some time.
if after a set amount of time, phone works fancy and no issues present then it's solved.
if not... install marshmallow. then try again.
if all this fails then...
install nougat. as soon as possible afterwards install twrp.
boot into twrp and just leave it there. my twrp locks after a while and screen goes dark until user interaction (just like it's supposed to)
if the same thing happens then its a hardware issue... probably... (i have had my main board fail... kinda similar not similar issue... hope you dont have the same issue and that its just software related)
good luck.
In my case every time there was an update available it would download the whole firmware and by doing so you would get the most fresh and updated version. Also it updates every partition to match

is this safe to install!!?

Just got checked and found this update in setting, but there is no change log info for this update kinda worry to install. Any suggestions would be helpful for me, thnx. Current running H8 frd-L09 B386 (no rooted).
it would mostly be only security patch unless there was some major bugs highlighted and been fixed. mostly April patch only.
i would say stay there because i have installed the later updates (almost 3 after that version) and they are crap bs, made my phone laggy and ram cant hold out games in background for long and also my phone is heating up.
infernalhotdog7777 said:
Just got checked and found this update in setting, but there is no change log info for this update kinda worry to install. Any suggestions would be helpful for me, thnx. Current running H8 frd-L09 B386 (no rooted).
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