Need expert help about samsung galaxy s6 - Galaxy S6 Q&A, Help & Troubleshooting

Hello, i am new here ... I have a samsung galaxy S6 G920F, suddenly one day it can't registered on the network. then i show it to a maker who said to me that my IMEI number has been blocked and he can solved it ... so i take the service, after some day i notice that the maker some how change my IMEI number and all the USSD code of the set like (*#06#) are not working. also it can't be update, and when the set is restarting there show a warning in the top left corner in red color it said (the kernel is not seandroid enforcing). and the mobile baseband version is also changed to G920FXXU3DPCA that's why i am writing here, i check the IMEI number through the internet where it said that the IMEI status is cleaned. can any one tell me how i get the official firmware back so that i can update my device, present condition drained all my charged in 4 hours only. some said in the youtube that "SAMSUNG SMART SWITCH" can make the set virgin again .... but i m little bit confused that i never try anything like this. so that i need some expert HELP . thanking you ASIF

Wrong place to ask (should ask it in s6 section), but have you tried to flash a stock factory image (sammobile) with Odin?
First copy al your data you wanna save to your pc (photos, music etc)

^What this guy said. Just flash the stock firmware through ODIN.
Sent from my SM-G920W8 using Tapatalk

Thak you for ur reply. I never try to flash any device before, thats why little bit of confusion. Over the youtube i get information about "Samsung Smart Switch" that it work all it self. Automatically download the required firmware and install by it self. Will it work for my S6's condition ?? And as i said the IMEI number has been changed so i m afraid of this if there any problm for this during installation with Smart Switch ?

Related

[q] please help dont know where to turn to next

T959V has same imei even under batt, but samsung and t-mobile reads as different phon. When I bought the phone, I didn't think anything was
wrong, until T-Mobile told me to try to us kies mini, to update, cause it read as firmware version un registered. So I called back, under technical support an the said my imei was showing up as a Samsung Focus which is a Windows 7 phone, so I go under settings scroll down to about phone, and under status it said's model number which states SGH-T959V Firmware version 2.3.6, Baseband Version T959VUVKJ6 KERNEL VERSION 2.6.35.7-T959VUVKJ1-CL611444, Build Number GINGERBREAD.VUVKJ6 ( WHI USED ODIN TO FLASH IT) iT USED TO HAVE FROYO ON IT . UNDER THE STATUS IT SAIDS PHONE NUMBER, SIGNAL,ETC. IT GIVES ME THE IMEI NUMBER, THE SAME NUMBERAS IF I PRESS ##06# AND UNDER TH BATTERY. WHY ISNT T-MOBILE OR SAMSUNG, OR AT&T SEEING THIS AS A SAMSUNG SGH-I917 , OHH THIS PHONE HAS BEEN ROOTED WITH VOODOO. HOW CAN I FIX THIS ANY HELP WOULD BE SO APPRECIATED
THANK YOU
john_wilkins2002 said:
T959V has same imei even under batt, but samsung and t-mobile reads as different phon. When I bought the phone, I didn't think anything was
wrong, until T-Mobile told me to try to us kies mini, to update, cause it read as firmware version un registered. So I called back, under technical support an the said my imei was showing up as a Samsung Focus which is a Windows 7 phone, so I go under settings scroll down to about phone, and under status it said's model number which states SGH-T959V Firmware version 2.3.6, Baseband Version T959VUVKJ6 KERNEL VERSION 2.6.35.7-T959VUVKJ1-CL611444, Build Number GINGERBREAD.VUVKJ6 ( WHI USED ODIN TO FLASH IT) iT USED TO HAVE FROYO ON IT . UNDER THE STATUS IT SAIDS PHONE NUMBER, SIGNAL,ETC. IT GIVES ME THE IMEI NUMBER, THE SAME NUMBERAS IF I PRESS ##06# AND UNDER TH BATTERY. WHY ISNT T-MOBILE OR SAMSUNG, OR AT&T SEEING THIS AS A SAMSUNG SGH-I917 , OHH THIS PHONE HAS BEEN ROOTED WITH VOODOO. HOW CAN I FIX THIS ANY HELP WOULD BE SO APPRECIATED
THANK YOU
Click to expand...
Click to collapse
Ah, stop yelling! I HAVE PROBLEMS READING ALL CAPS.
I think you need to tell us what the problem is again.
The only problem I see is that you say that the imei under the battery is not the same as the imei in the about -> status area of the phone.
I'm going to guess that you bought your phone off craigslist or something.
Beyond that, it's hard to follow what else you are rambling about. So, please ask your question again.
re:dont know what to try next!!!!
bhundven said:
Ah, stop yelling! I HAVE PROBLEMS READING ALL CAPS.
I think you need to tell us what the problem is again.
The only problem I see is that you say that the imei under the battery is not the same as the imei in the about -> status area of the phone.
I'm going to guess that you bought your phone off craigslist or something.
Beyond that, it's hard to follow what else you are rambling about. So, please ask your question again.
Click to expand...
Click to collapse
The imei for the phone is all the same 1.( ##06# ) is the exact as under the battery. now the imei is the exact as the settings, about phone, status, scroll down to see imei. The phone works good with a few glitches here and there, and is also unlocked, this was done by him first. Then I tried to have it flashed to gingerbread to fix it using odin, it did have fryo on it, no craigslist, just knew the guy, well thought I did anyway. Now he wont return any calls or emails.
Problem Samsung and T-Mobile and AT&T sees the phones imei as a Samsung focus sgh-i917. What do you think that happened to this? and how can I fix this issue? sorry for the rambling but I wanted to try to get as specific as I could as far as I know Samsung focus is a windows 7 phone, but this Samsung galaxy s 4g has android. sorry for all cap in earlier post thanks just for reading

[Completed] odin cant flash anythiing

i recently bought an s4 from eBay and its was too god for the money. and the models shows in the about section shows it as i9500 and i checked its IMEI and it shows its as legit. few weeks later i was checking the specs and CPU Z shows that its the snapdragon model. also the back sticker shows the same IMEI number but its clear that its not an original sicker. first i was mad thinking that i got a clone but every specs are that of original air gestures, IR blaster and the display the camera quality is also exactly the same as others s4 i have compared it with. and the antutu score is around 27000
when i goto download mode it says that that the phone is sprints variant f s4( am using it on another gsm network without a problem, even though i dont know ho it got unlocked). and i also says that KNOX is 0x1 and write protection is enabled and binary and system status are labeled as custom.
the funny thing is the phone dosnt have any system update option in its about section.
so tried to update it to lollipop but flashing with Odin failed many time as soon as t starts and it shows secure check error on the phone and i also tried flashing modems, bootladers, kit kat but all fail with the same error the only thing i was able to flash till now is CWM recovery fr the i9505. and my phone is rooted when i bought it and it works fine without any glitch
now i dont mind the other mix up as why the seller wanted to pass the phone as i9500 even though its the prints variant of s4 (i9505) but i want to be able to flash anything i want. and i would be very happy if some one enlighten me why flashing fails and how can i fix it????????????
XDA Visitor said:
i recently bought an s4 from eBay and its was too god for the money. and the models shows in the about section shows it as i9500 and i checked its IMEI and it shows its as legit. few weeks later i was checking the specs and CPU Z shows that its the snapdragon model. also the back sticker shows the same IMEI number but its clear that its not an original sicker. first i was mad thinking that i got a clone but every specs are that of original air gestures, IR blaster and the display the camera quality is also exactly the same as others s4 i have compared it with. and the antutu score is around 27000
when i goto download mode it says that that the phone is sprints variant f s4( am using it on another gsm network without a problem, even though i dont know ho it got unlocked). and i also says that KNOX is 0x1 and write protection is enabled and binary and system status are labeled as custom.
the funny thing is the phone dosnt have any system update option in its about section.
so tried to update it to lollipop but flashing with Odin failed many time as soon as t starts and it shows secure check error on the phone and i also tried flashing modems, bootladers, kit kat but all fail with the same error the only thing i was able to flash till now is CWM recovery fr the i9505. and my phone is rooted when i bought it and it works fine without any glitch
now i dont mind the other mix up as why the seller wanted to pass the phone as i9500 even though its the prints variant of s4 (i9505) but i want to be able to flash anything i want. and i would be very happy if some one enlighten me why flashing fails and how can i fix it????????????
Click to expand...
Click to collapse
Welcome to XDA Developers.
First, please register as a user, here > http://forum.xda-developers.com/register.php
After you have registered, please go to the following S4 Q&A Help thread and post your question. One of our experts will help you. > http://forum.xda-developers.com/showthread.php?t=2192886
Good luck.

S6 not recognizing SIM card (No Service)

After installing a custom ROM on my galaxy s6 it would no longer recognize my SIM card. I did wipe every option in TWRP recovery before flashing the ROM which might have something to do with the issue. The phone states "No SIM Card - No Service" in the top left of the lock screen, it also wont let me call any numbers to edit things in the phone. I have done some research and it sounds like I have wiped the sim and lost the IMEI/EFS data and therefore no longer have access to my sim. I was wondering if there was any possible fix or should I just send it off to Samsung to get repaired?
Did you back up the EFS partition, and put it somewhere safe? If not, you have a paperweight.
Repair won't be covered under warranty.
Sent from my SM-G920F using Tapatalk
Unfortunately I didn't back up the EFS partition. Situation is looking bad. :l
Try dialnig *#06# and see does it shows IMEI and sn, alo try *#0011# select stack 1 and check whether IMEI is OK, or NG.
Also what does it say in phone settings under baseband? Do you have mobile networks menu in settings?
You can try Smart Switch emergency initialization with sn of the phone if IMEI is ok (it will install latest stock fw for your phone) and see if that helps.
When I typed in "*#06#" The SN number was shown however the IMEI number was not. When I typed in "*#0011#" There was nothing but blank spaces separated by grey lines, I tried selecting row 1 however nothing happened. My base band version is "Unknown" listed under settings. I do however have the network settings listed in settings. In Smart Switch when I try to run the device initialization it states that my s6 "doesn't support initialising". I have flashed three different downloads of the stock rom to my phone using ODIN and have had no luck with any of them.
well Smart Switch always says that S6 is not supported, but initialization can be done anyway, just dont connect the phone until it asks you to do so, instructions below:
http://forum.xda-developers.com/galaxy-s6/help/how-to-smart-switch-emergency-t3383448
What is your model anyway, do you know which region fw was originaly on the phone, and which sv rev is shown in the download mode?
does in recovery mode says anything about DRK?
Unfortunately Smart Switch says that "'SM-G920F' does not support initialing. Please contact out service center." Even when I have entered the correct S/N and device model, as well as not plugging in the phone. My device model is the SM-G920F. I don't know the original region FW that was originally on the phone, however it was purchased in the UK and that is where I am have been ever since I bought the phone. The SWREV is: "B:3 K:2 S:2" in download mode. I currently have TWRP recovery installed so is there a place for me to search for the DRK in TWRP? Or should I re-flash the stock recovery using Odin?
that is weird, I reinitialized my g920f many times without any issue. DRK error is usually shown in stock recovery. does the phone boots up with stock fw, and are you using any custom kernel?
i got the same problem when I flashed xtrolite and alexis custom ROM on my S6, both ROM after flashing I got no service.
But I did a full stock backup in TWRP.
baseband unknown means that there is a problem with modem part of fw. and I dont know what fw you flashed. you said that you tried to flash stock, but it doesn`t work, but a little more details would maybe make a difference, like which fw, and what exactly is happening, what does about the phone menu says.
So far, since baseband is unknown I would try to flash modem fw with odin (for exact fw that is in the phone). before that usb settings should be set to CP, by dialing *#0808#
or if you decide tu run custom fw, you can always try asking in that rom thread, maybe someone already had issues like that with that rom and fixed them, or the developer of that rom can help fix it.
Boot your s6 to download and flash stock rom via odin from samsung it maybe work

G930FD keep restarting itself after nougat

Guys really need help here, I just got a used indonesian g930fd (strangely it shows g930f on phone info) which keep restarting itself after upgrading to nougat (OTA). Also even if I already "power off" the phone, it still restarting (or booting?).
I've tried to factory reset from recovery, still keep restarting. Btw at first factory reset, somehow data partition got corrupted then second one success. Also when my data partition corrupted, the phone doesnt restart/on by itself like I mentioned before, so seems firmware related issue instead of hardware.
I also tried to go to two samsung service center, because first one somehow tell my imei is from singapore and second center tell mine is fro arab (wth) so I can't claim warranty eventho still below 1 year.
My question is:
1. Does reflashing stock (7.0) firmware will fix it?
2. Why phone info show my phone model as SM-G930F instead of G930FD?
3. Is it possible to change Product Code? rite now my product code is definitely Indonesian (SM-G930FZDUXID), originical CSC blank, everything else XID / Indonesia . I kinda have doubt now because two service centers tell different country, also sticker on back cover somehow tell its G930F, and print one on glass cover G930FD
Mind me if these question alrd asked before, but I already tried to search and googled everything and Im still lost here.
here's my firmware information from *#1234#
AP: G930FXXU1DQE7
CP: G930FXXU1DQD7
CSC: G930FOLE1DQCV
Model: SM-G930F/DS
knox: 0x0
Thanks a lot!
willheryanto said:
Guys really need help here, I just got a used indonesian g930fd (strangely it shows g930f on phone info) which keep restarting itself after upgrading to nougat (OTA). Also even if I already "power off" the phone, it still restarting (or booting?).
I've tried to factory reset from recovery, still keep restarting. Btw at first factory reset, somehow data partition got corrupted then second one success. Also when my data partition corrupted, the phone doesnt restart/on by itself like I mentioned before, so seems firmware related issue instead of hardware.
I also tried to go to two samsung service center, because first one somehow tell my imei is from singapore and second center tell mine is fro arab (wth) so I can't claim warranty eventho still below 1 year.
My question is:
1. Does reflashing stock (7.0) firmware will fix it?
2. Why phone info show my phone model as SM-G930F instead of G930FD?
3. Is it possible to change Product Code? rite now my product code is definitely Indonesian (SM-G930FZDUXID), originical CSC blank, everything else XID / Indonesia . I kinda have doubt now because two service centers tell different country, also sticker on back cover somehow tell its G930F, and print one on glass cover G930FD
Mind me if these question alrd asked before, but I already tried to search and googled everything and Im still lost here.
here's my firmware information from *#1234#
AP: G930FXXU1DQE7
CP: G930FXXU1DQD7
CSC: G930FOLE1DQCV
Model: SM-G930F/DS
knox: 0x0
Thanks a lot!
Click to expand...
Click to collapse
Hi mate
Well mate , F and FD models have the same hardware and and use the same firmware , only difference is the SIM tray , they are different to fit one or or two sim cards depending on the models.
The model number is written in the build.prop ( do not know if somewhere else) if it only written there phoneinfo can be fooled , you can double check it by checking your IMEI at this site or other similar
http://www.imei.info/
It will tell you to what phone that IMEI was issued to. Check also with phoneInfo if the phone is original or refurbish
to your questions:
1. Does reflashing stock (7.0) firmware will fix it?
Is a good chance it will, if there is no hardware issues
2. Why phone info show my phone model as SM-G930F instead of G930FD?
do not know , check by your IMEI to see what the real model is
3. Is it possible to change Product Code? rite now my product code is definitely Indonesian (SM-G930FZDUXID), originical CSC blank, everything else XID / Indonesia . I kinda have doubt now because two service centers tell different country, also sticker on back cover somehow tell its G930F, and print one on glass cover G930FD
You can flash any F firmware with the desire CSC code , just download the firmware and flash it using CSC and not home_csc
MAX 404 said:
Hi mate
Well mate , F and FD models have the same hardware and and use the same firmware , only difference is the SIM tray , they are different to fit one or or two sim cards depending on the models.
The model number is written in the build.prop ( do not know if somewhere else) if it only written there phoneinfo can be fooled , you can double check it by checking your IMEI at this site or other similar
It will tell you to what phone that IMEI was issued to. Check also with phoneInfo if the phone is original or refurbish
to your questions:
1. Does reflashing stock (7.0) firmware will fix it?
Is a good chance it will, if there is no hardware issues
2. Why phone info show my phone model as SM-G930F instead of G930FD?
do not know , check by your IMEI to see what the real model is
3. Is it possible to change Product Code? rite now my product code is definitely Indonesian (SM-G930FZDUXID), originical CSC blank, everything else XID / Indonesia . I kinda have doubt now because two service centers tell different country, also sticker on back cover somehow tell its G930F, and print one on glass cover G930FD
You can flash any F firmware with the desire CSC code , just download the firmware and flash it using CSC and not home_csc
Click to expand...
Click to collapse
Thanks for ur response! It's still original from phone info, now not tho since I already flashed new firmware.
Things that I already did:
1. Flashing two same 7.0 nougat for Indonesian version (updato and sammobile)
2. Tried entering recovery mode while charging to check if battery dead, result can't enter recovery mode means battery should be fine.
3. Checking serial number with Smart Switch somehow tell me it's from Arab. I can't restore tho since it keep restarting.
And restart issue still there. One thing for sure it does heat up everytime. While on odin mode, it never restart tho. I still can't find the problem
Is there chance for any other hardware failure somehow aside battery? Thanks!
willheryanto said:
Thanks for ur response! It's still original from phone info, now not tho since I already flashed new firmware.
Things that I already did:
1. Flashing two same 7.0 nougat for Indonesian version (updato and sammobile)
2. Tried entering recovery mode while charging to check if battery dead, result can't enter recovery mode means battery should be fine.
3. Checking serial number with Smart Switch somehow tell me it's from Arab. I can't restore tho since it keep restarting.
And restart issue still there. One thing for sure it does heat up everytime. While on odin mode, it never restart tho. I still can't find the problem
Is there chance for any other hardware failure somehow aside battery? Thanks!
Click to expand...
Click to collapse
Hi
It's still original from phone info, now not tho since I already flashed new firmware.
The original check in phoneinfo is regarding the hardware , it has nothing to do with the firmware also you can flash a different firmware to your phone and would be still original
1. Flashing two same 7.0 nougat for Indonesian version (updato and sammobile)
What files did you flash?
2. Tried entering recovery mode while charging to check if battery dead, result can't enter recovery mode means battery should be fine.
Not sure what you mean ...if you cant enter recovery while charging means battery is fine, that makes no sense, i doubt your issue is battery
3. Checking serial number with Smart Switch somehow tell me it's from Arab. I can't restore tho since it keep restarting.
I said check your IMEI to see to what device was asigned to , to see if it was assigned to a G930F or G930FD
Is there chance for any other hardware failure somehow aside battery?
motherboard...but if before of OTA was working fine i would think more in a firmware issue
Thread closed on OP's request.
Regards
Vatsal,
Forum Moderator.

J710FN/DDGSMH Firmware issue.

My friend got his phone's frp locked and the phone wont go past the Samsung logo. Like a good friend, I took his phone and flashed it with stock ROM from androidmtk. It boots up fine. After loging in with previous id, The network doesnt work. The imeis in *#06# are generic and different than the imei in the back. I think the firmware is not the right one. The phone doesnt have any network bar and in "Emergency calls only: mode.
What can I do? I am not that good with these stuffs. I used odin to update Galaxy s7 successfully once.
I would appreciate if you guys can drop a link to appropriate firmware.
Model: J710FN/DD
FCC ID: A3LSMJ710FN
SSN: -J710FN/DDGSMH
Also if there is anyother way to recover imei please let me know.

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