Broken screen and touch disabled - Huawei Mate 9 Questions & Answers

I have just broken my phone screen, please feel my pain.
Is there a way to over-ride the 'Touch screen disabled' prompt? I've already missed two calls fumbling for buttons.
Regards.
Sent from my MHA-L09 using Tapatalk

SpudULike said:
I have just broken my phone screen, please feel my pain.
Is there a way to over-ride the 'Touch screen disabled' prompt? I've already missed two calls fumbling for buttons.
Regards.
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Click to collapse
FYI
If u live in EU and the phone is bought in EU u have 3 months screen warranty. Dont know if it is the same in other Country's?
Sent from my LON-L29 using XDA Labs

Mostar088 said:
FYI
If u live in EU and the phone is bought in EU u have 3 months screen warranty. Dont know if it is the same in other Country's?
Sent from my LON-L29 using XDA Labs
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Click to collapse
Hi Mostar088,
I am in the UK. I am sure you didn't mean to rub salt into the wound of my 3 month 20 day (when the screen broke) old phone [emoji22] .
I had left the original screen protector on, just as well as this is now holding the screen together.
Choice I have now is to buy a replacement screen, and fit it myself, or stump £150 for someone else to repair. The taredowns I've seen make me think that the Mate 9 is more fiddly than a Nexus 5, which I have replaced a screen on.
My assumption here is Huawei will be the slowest and most expensive option. Anyone have any thoughts on this?
To answer my original question, should anyone else be asking the same, go to Setting > Smart Assistance > Touch-disabled mode.
I didn't think I had set this previously, and this 'feature' only appeared when the screen cracked. The bulk of the screen damage is just under the speaker grill and over the proximity sensor. The damage must now be confusing the sensor.
Sent from my MHA-L09 using Tapatalk

Related

Small white spot on screen?

Hey everyone, today I noticed a small white spot on my screen as I was using Google now. It doesn't just appear on light backgrounds, its always there, but more noticeable on light wallpapers.
I need to know if I would be covered by warranty and if they would replace it with this issue, or if there is a fix, that would be great. A picture is attached.
Thanks to anyone that can help and if you have questions just ask me.
Sent from my Nexus S using Tapatalk 4
My sister's tablet did that when she accidentally shut it in the car door (didnt break GTab 2 7) but it did leave a mark similar to that.
theatomizer90 said:
My sister's tablet did that when she accidentally shut it in the car door (didnt break GTab 2 7) but it did leave a mark similar to that.
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Click to collapse
Would they replace it? I have ocd and this is making my very agitated when I use my tablet.
My brother says they won't even see it and then they'll laugh at me.
Sent from my Nexus S using Tapatalk 4
I do have the warranty card that says its covered for 24 months, but I haven't filled it in, will this effect me? I got or in Argos for Christmas.
Sent from my Nexus S using Tapatalk 4
TechMitchell said:
I do have the warranty card that says its covered for 24 months, but I haven't filled it in, will this effect me? I got or in Argos for Christmas.
Sent from my Nexus S using Tapatalk 4
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No, a lack of a filled in warranty card shouldn't affect anything. Take it to Argos or send it to Samsung for repair. They will not charge you providing you didn't cause it. I've heard good things about Samsung's support.
mr.fast said:
No, a lack of a filled in warranty card shouldn't affect anything. Take it to Argos or send it to Samsung for repair. They will not charge you providing you didn't cause it. I've heard good things about Samsung's support.
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Thanks, I definitely didn't casuse it as I have never droppednit and it has a screen protector and a zenus case on, great advice
Sent from my GT-N8010 using Tapatalk HD
TechMitchell said:
Thanks, I definitely didn't casuse it as I have never droppednit and it has a screen protector and a zenus case on, great advice
Sent from my GT-N8010 using Tapatalk HD
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No problem.
Did the issue get resolved?
mr.fast said:
No problem.
Did the issue get resolved?
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I haven't taken it back yet as my parents don't think it's a big issue. I'm being persistent though, maybe by the time the new generation is out they'll realise how irritating it is to someone with OCD.
Sent from my GT-N8000 using Tapatalk HD
TechMitchell said:
I haven't taken it back yet as my parents don't think it's a big issue. I'm being persistent though, maybe by the time the new generation is out they'll realise how irritating it is to someone with OCD.
Sent from my GT-N8000 using Tapatalk HD
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If it was mine I'd struggle too.
Not too sure if Samsung would fix it for you, it does seem minor. I would be affected too. I'm quite sure that whenever you turn the screen on, your eyes automatically goes to that spot.
Have you tried cleaning the screen? The spot could be there because it was rubbed too much. You can try zippo lighter fluid to clean it the whole screen. Avoid the non-glass areas though. Take it to Samsung if it doesn't work.
If Samsung refuses to fix it... I would try a screen protector.
Nikorasu said:
Not too sure if Samsung would fix it for you, it does seem minor. I would be affected too. I'm quite sure that whenever you turn the screen on, your eyes automatically goes to that spot.
Have you tried cleaning the screen? The spot could be there because it was rubbed too much. You can try zippo lighter fluid to clean it the whole screen. Avoid the non-glass areas though. Take it to Samsung if it doesn't work.
If Samsung refuses to fix it... I would try a screen protector.
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You can move the "dot" around on the screen (different locations). On my watch it comes and goes. I think it may have something to do with the fitness app. It is certainly no defect on the screen.

[Q] Dark patch on my Nexus 5 Screen

Hi, I recently bought a Nexus 5 and it has a dark patch on the screen. This is visible only when the phone is in a locked state. Initially i thought it was dust but the patch stayed on. I have attached the image, can anyone tell me what might be the issue.
Bit hard to see from the picture.
Looks a bit like the coating has worn off but I can't see how that would be on a new phone
xavierdayanandh said:
Hi, I recently bought a Nexus 5 and it has a dark patch on the screen. This is visible only when the phone is in a locked state. Initially i thought it was dust but the patch stayed on. I have attached the image, can anyone tell me what might be the issue.
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Click to collapse
Did you buy it used?
bblzd said:
Did you buy it used?
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Click to collapse
No it was brand new
xavierdayanandh said:
No it was brand new
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Going to return it? If it's not from use then I'm assuming the screens coating was not applied correctly. Does your finger glide less on that area?
Your mobile is used a bought it 5days ago there is no any....
Its glass is clear and good
Sent from my Nexus 5 using XDA Free mobile app

Problem with the screen and volume -

Recently I acquired an xperia z3. They told me the screen and the back was changed. As I power on the phone I noticed that volume down button doesn't works, so I cant flash anything. When you power on the phone the screen works correctly, when its on for 30 min, it starts to go crazy, firstly you are unable to access to the notification panel. I make a touch screen test and the top is unusable. Then it becomes much more crazy because the notification panel comes down and begins ghost touches at the top.
I have done many hard resets.
The flex buttons is no problem as it is not expensive, but don't want to change the screen and have the same problem....
Do you think this screen is wrong o maybe the problem is in the main board?
Contact the guy that sold you the phone and ask for who sold/repaired the screen, the digitizer assembly is defective. It sometimes happens to certain panels. It has to be replaced (if you live in Europe the item have 2 years of warranty)
Source: I sell them
Sent from my D6603 using XDA-Developers mobile app
thesplitter said:
Contact the guy that sold you the phone and ask for who sold/repaired the screen, the digitizer assembly is defective. It sometimes happens to certain panels. It has to be replaced (if you live in Europe the item have 2 years of warranty)
Source: I sell them
Sent from my D6603 using XDA-Developers mobile app
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The guy that sold me doesn't answer me... so I going to try to repair it. But I wasn't sure if it was going to be the digitizer or another problem...I was thinking to change only the digitizer but not sure for the moment.
Thank you!
If you open the phone, you should see the buttons on the left, but you have to take a few things first, you may find the replacement part online for a few euros
For the digitizer, well, you should be able to find one for around 40-60 check the reviews to know something about the quality and always test it before applying the adhesive as some sellers do not offer warranty after it has been installed
Sent from my D6603 using XDA-Developers mobile app

Fingerprint sensor durability

Hi guys, I've just purchased a 6x to replace my broken LG G3 and i'm loving it!
However, moving from the G3 with the lock button on the rear, I keep pressing the 6x fingerprint scanner as if it's a button, before realising it isn't. Must be muscle memory!
Could this damage or break the sensor? Or is it pretty durable?
Thanks
liamaustin7v said:
Hi guys, I've just purchased a 6x to replace my broken LG G3 and i'm loving it!
However, moving from the G3 with the lock button on the rear, I keep pressing the 6x fingerprint scanner as if it's a button, before realising it isn't. Must be muscle memory!
Could this damage or break the sensor? Or is it pretty durable?
Thanks
Click to expand...
Click to collapse
I don't think it will break it. But just don't drop it. I dropped my 6x once and fingerprint was deaddd... Completely disappeared from settings. Had to send my phone for repair. Of course warranty covered and replaced the whole back panel. Idk if it is just me but I don't find its build quality very promising..
AHSAN044 said:
I don't think it will break it. But just don't drop it. I dropped my 6x once and fingerprint was deaddd... Completely disappeared from settings. Had to send my phone for repair. Of course warranty covered and replaced the whole back panel. Idk if it is just me but I don't find its build quality very promising..
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That's not good! Were you using a case at the time? How were Hauwei with repairing it?
liamaustin7v said:
That's not good! Were you using a case at the time? How were Hauwei with repairing it?
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Well actually I gave my phone to retailer with warranty card and he then sent it to repairs. Got it back after a week.
About case, I was using the one that come within the box.
AHSAN044 said:
Well actually I gave my phone to retailer with warranty card and he then sent it to repairs. Got it back after a week.
About case, I was using the one that come within the box.
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Click to collapse
At least it was repaired quickly! Was it a big drop or not? I've dropped mine about a foot onto a desk, but there's no noticeable damage so far.
Fingerprint connection came out when you dropped the phone. I've seen a disassembled honor 6x and I feel thats pretty much why it happened.

Dust inside the camera lense

After only 2 months using the OnePlus 6 as a daily driver, dust came inside the camera lense. You can clearly see those particles and I tried wiping it off with a wet cloth but it remain there, so I'm definetly sure it's inside. How could this happen? I always used my op6 careful it never dropped.
I also saw another user in the op forums, he's having the same issue. (https://forums.oneplus.com/threads/dust.867476/)
Anyone else? I will post some pics later.
Is your phpne A6000 or A6003? A6003 is known to have particle issue.
jeromejeremytay said:
Is your phpne A6000 or A6003? A6003 is known to have particle issue.
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Click to collapse
Really? I have an A6003 though
What is the difference between the models? How to deal with it when something like this happens?
Sent from my OnePlus 6 via Tapatalk.
contact oneplus
im sure they will be happy to fix if not replace.
memocatcher said:
Really? I have an A6003 though
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From what i read in this forum, A6000 is assembled in China while A6003 is assembled in India. The assembly done in India for these batch of phones were facing particle issues. Correct me if I am wrong.
jeromejeremytay said:
Is your phpne A6000 or A6003? A6003 is known to have particle issue.
Click to expand...
Click to collapse
It's the other way round I think.
For those who wonder: https://drive.google.com/file/d/1SaUAVLTUDLW4U--BLdUd-IR8w9tttfrC/view?usp=drivesdk (it's the top camera lense)
I contacted OnePlus Support about this issue, and they will replace my device. It's quiet a shame that the Op6 is sich dust-prone.
hello, I also have this same issue after 15days of use ! oO
I never had this before with my OP1, 2 , 3 and 5T .....
It's the A6003
I buy the phone from a friend, in sealed box ....
I sent the issue to OnePlus, I hope he can make something
I already opened my old phones, but affraid to open this because of the back has glue to maintain them
xTremePower said:
hello, I also have this same issue after 15days of use ! oO
I never had this before with my OP1, 2 , 3 and 5T .....
It's the A6003
I buy the phone from a friend, in sealed box ....
I sent the issue to OnePlus, I hope he can make something
I already opened my old phones, but affraid to open this because of the back has glue to maintain them
Click to expand...
Click to collapse
Wow! That is alot! Fingers crossed! I really hope mine is sealed properly! Some said in the OP forum that it could be from the alert slider. I'm afraid to use it now lol
whizeguy said:
Wow! That is alot! Fingers crossed! I really hope mine is sealed properly! Some said in the OP forum that it could be from the alert slider. I'm afraid to use it now lol
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Click to collapse
yes it's a lot ......
but, by "chance" the upper camera is only the correction camera, I don't notice too many problems with pictures (for now) but I hope he will change this, the way I buy this phone was not important .... it's a construction error ....
imagine with water .... it's suposed to be waterproof .... but dust can go inside ...
Same issue on my main camera
Since 2 months i used this phone and i just noticed it last week. I dont know where to claim this issue as i bought imported set and warranty is not covered locally. ?
momantai09 said:
Since 2 months i used this phone and i just noticed it last week. I dont know where to claim this issue as i bought imported set and warranty is not covered locally. [emoji24]
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Yes, I've got it as well after 2 months. It's causing a black spot in my photos and OP won't repair it under warranty so I'm screwed.
So guys, I'm about to get a OP 6, can you guys confirm that the A6000 or the A6003 have this problem?
Ethan140310 said:
So guys, I'm about to get a OP 6, can you guys confirm that the A6000 or the A6003 have this problem?
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Both it seems, also it seems to be first batch of phones from what I've read so far. I'm on month 1 with my device, it came with 5.1.9 out the box, 0 dust yet. I don't use the slider above the power button, one theory was that dust get through from there.
Sucks not to nokt being able to use it tho, I was starting to like it... But since OnePlus don't think this is falling under warranty for some it just makes me not want to risk it.. P. S I always have a case on.
whizeguy said:
Both it seems, also it seems to be first batch of phones from what I've read so far. I'm on month 1 with my device, it came with 5.1.9 out the box, 0 dust yet. I don't use the slider above the power button, one theory was that dust get through from there.
Sucks not to nokt being able to use it tho, I was starting to like it... But since OnePlus don't think this is falling under warranty for some it just makes me not want to risk it.. P. S I always have a case on.
Click to expand...
Click to collapse
Just change from original case from the box to dbrand bumper case. Lets see either that dust will get through or not. As this bumper case cover every edge include that slider.
momantai09 said:
Just change from original case from the box to dbrand bumper case. Lets see either that dust will get through or not. As this bumper case cover every edge include that slider.
Click to expand...
Click to collapse
As far as I can see, there isn't one for the OP6.
Here's the dirt/dust in mine. 2 months old.....
Here's an image not blown up with it. I've tried everything to get rid of it but nothing works. I can remove with an airbrush app easily from photos but videos look horrible....

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