I see on Huwaei's site that the Mate 9 is warrantied for 1 year. For some reason I had the impression it was 2.
Anyway, can anyone that has experienced warranty with them inform me as to how warranty is handled, and time turnaround? Send to China? 5 days? 3 weeks?
Thanks
ewingr said:
I see on Huwaei's site that the Mate 9 is warrantied for 1 year. For some reason I had the impression it was 2.
Anyway, can anyone that has experienced warranty with them inform me as to how warranty is handled, and time turnaround? Send to China? 5 days? 3 weeks?
Thanks
Click to expand...
Click to collapse
Have you tried getting in touch with their customer support and ask that question?
No. I presumed that someone who actually experienced it might give a more accurate representation.
ewingr said:
I see on Huwaei's site that the Mate 9 is warrantied for 1 year. For some reason I had the impression it was 2.
Anyway, can anyone that has experienced warranty with them inform me as to how warranty is handled, and time turnaround? Send to China? 5 days? 3 weeks?
Thanks
Click to expand...
Click to collapse
In EU it's 3 years warranty. Check in HiCare app what the warranty is in US.
In China it's 1 year.
Sent from my VIE-L29 using XDA Labs
Mostar088 said:
In EU it's 3 years warranty. Check in HiCare app what the warranty is in US.
In China it's 1 year.
Sent from my VIE-L29 using XDA Labs
Click to expand...
Click to collapse
Thanks. Installed the app.
Looks like 1 year, and 1 service center in the U.S., in Plano, Texas.
That just leaves info on how responsive they are. I may call the center and inquire about their policies etc.
ewingr said:
No. I presumed that someone who actually experienced it might give a more accurate representation.
Click to expand...
Click to collapse
More accurate, then their official services? I doubt it.
I'm trying to apply for warranty in China from Europe, but I'm in the dark here.
If you found a solution or maybe a third party that offers this service, that would be of great help.
Related
Anyone else have this ? There's a white dot on all my pictures and video, cleaned the lens but nothing. See picture.
Sent from my Nexus 5 using xda app-developers app
You are in stock or rom?
3puntos said:
You are in stock or rom?
Click to expand...
Click to collapse
Stock rom
Sent from my Nexus 5 using xda app-developers app
If you take others pictures is the white dot at the very same place?
bleuxeon said:
If you take others pictures is the white dot at the very same place?
Click to expand...
Click to collapse
Yes it is not a dead pixel only shows when taking a picture and on pictures that have been taken
Sent from my Nexus 5 using xda app-developers app
ryanraven said:
Yes it is not a dead pixel only shows when taking a picture and on pictures that have been taken
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Could you plz post more pictures, and maybe some with a very litle more light?
But I am afraid its hardware related, but you should have no problem with Google's RMA.
bleuxeon said:
Could you plz post more pictures, and maybe some with a very litle more light?
But I am afraid its hardware related, but you should have no problem with Google's RMA.
Click to expand...
Click to collapse
Can't really see it in the light but its clear in the picture uploaded. What's Google RMA ?
Sent from my Nexus 5 using xda app-developers app
ok.
I have zoomed each pictures centered to the dot.
To me it sound like hardware defect and you should send your phone back to Google to get a new one.
First contact them in order they can have a look to that :
bleuxeon said:
ok.
I have zoomed each pictures centered to the dot.
To me it sound like hardware defect and you should send your phone back to Google to get a new one.
First contact them in order they can have a look to that :
Click to expand...
Click to collapse
Requested RMA they said they will hold funds from my card as insurance but my questions is how? I used a credit card and there's isn't £299 on there to hold :/
Sent from my Nexus 5 using xda app-developers app
ryanraven said:
Requested RMA they said they will hold funds from my card as insurance but my questions is how? I used a credit card and there's isn't £299 on there to hold :/
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Call them back : you can return your device and then they will send you an other one. This way you won't be temporaly charged.
What I mean is that this is the other way to go : send the mobile first, then receive an other one WITHOUT credit card debit.
bleuxeon said:
Call them back : you can return your device and then they will send you an other one. This way you won't be temporaly charged.
What I mean is that this is the other way to go : send the mobile first, then receive an other one WITHOUT credit card debit.
Click to expand...
Click to collapse
I tried they said they only do advanced replacement so they need to take £299 for the phone as insurance then they put it back on the card when i send my defected device and they receive it.
ryanraven said:
I tried they said they only do advanced replacement so they need to take £299 for the phone as insurance then they put it back on the card when i send my defected device and they receive it.
Click to expand...
Click to collapse
I am realy not sure this is a legal RMA process in Europe.
I have had a closer look to PlayStore RMA's rules, and for France it clearly states that you have 15 days after you bought the device to ask for refound EDIT : and no need to explain why :
-15 days to contact Google's RMA's services
- then 7 days to ship your device to Google
- then they have 14 days to refound your Google wallet's account.
Try to check return policies for your country, but I think they are all the same for all European country.
bleuxeon said:
Call them back : you can return your device and then they will send you an other one. This way you won't be temporaly charged.
What I mean is that this is the other way to go : send the mobile first, then receive an other one WITHOUT credit card debit.
Click to expand...
Click to collapse
bleuxeon said:
I am realy not sure this is a legal RMA process in Europe.
I have had a closer look to PlayStore RMA's rules, and for France it clearly states that you have 15 days after you bought the device to ask for refound EDIT : and no need to explain why :
-15 days to contact Google's RMA's services
- then 7 days to ship your device to Google
- then they have 14 days to refound your Google wallet's account.
Try to check return policies for your country, but I think they are all the same for all European country.
Click to expand...
Click to collapse
They are sending a returns package in 5 days, guess i will receive my refund sometime in 2014 :') Thanks for your help man really appreciate it.
ryanraven said:
They are sending a returns package in 5 days, guess i will receive my refund sometime in 2014 :') Thanks for your help man really appreciate it.
Click to expand...
Click to collapse
you are welcome!
bleuxeon said:
you are welcome!
Click to expand...
Click to collapse
I just hope everything goes smoothly
Dead pixel on the camera sensor. It happens sometimes good luck with your replacement. :fingers-crossed:
Yep like the guy above me said. It's a hot pixel on the actual camera sensor.
Get it replaced.
bblzd said:
Dead pixel on the camera sensor. It happens sometimes good luck with your replacement. :fingers-crossed:
Click to expand...
Click to collapse
As i said before i cant afford the £300 insurance for the replacement so im getting a full refund instead seems like a lot of people have broken nexus 5's
ryanraven said:
As i said before i cant afford the £300 insurance for the replacement so im getting a full refund instead seems like a lot of people have broken nexus 5's
Click to expand...
Click to collapse
That's too bad it's quite the phone for it's price. Maybe check out the Moto G if it's available in your area. Any phone has a chance of defects however.
I emailed them and asked how long until i receive my return package they said
"Hello,
Thank you for contacting Google, It was a pleasure assisting you. Thanks for contacting us about refund/warranty replacement options for your device. At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase. If you have any further questions regarding this policy feel free to reply to this email or contact us at 855-83NEXUS, 24 hours a day, seven days a week.
Please note that some manufacturers offer warranty repair service in select areas outside of the original country of purchase. Please check your device manufacturer's website to get more information about out of country warranty repair services."
Is there a goto place to buy in the UK with a UK warranty?
Had a nightmare with oneplus and wont' buy chinese again until they have some local presence.
The Honor 8 in blue looks great, so hence the question of where to buy.
vmall.eu looks like its not UK based...
Thanks
There's cheaper but i picked mine up from Amazon just for the peace of mind of their returns.
https://www.amazon.co.uk/Honor-Dual...e=UTF8&qid=1475696240&sr=1-1&keywords=honor+8
fingery said:
There's cheaper but i picked mine up from Amazon just for the peace of mind of their returns.
https://www.amazon.co.uk/Honor-Dual...e=UTF8&qid=1475696240&sr=1-1&keywords=honor+8
Click to expand...
Click to collapse
Thanks, yes, I've had it in my basket for a few days now, but think I might wait a little longer to see how developement goes.
I thought it was supplied by others on Amazon, but I did see direct from Amazon too.
Thanks.
£339 from three which is also unlocked.
http://www.three.co.uk/Honor/8?memory=32&colour=Blue
mwatson said:
£339 from three which is also unlocked.
http://www.three.co.uk/Honor/8?memory=32&colour=Blue
Click to expand...
Click to collapse
Thanks. Its insisting on a 10 quid topup though.
Are they unlocked from three? didn't realise that.
3 is the only carrier I see offering it in the UK
Honor 8 UK
scoobydu said:
Is there a goto place to buy in the UK with a UK warranty?
Had a nightmare with oneplus and wont' buy chinese again until they have some local presence.
The Honor 8 in blue looks great, so hence the question of where to buy.
vmall.eu looks like its not UK based...
Thanks
Click to expand...
Click to collapse
Your best bet is to purchase the Honor 8 UK edition thru vmall.eu (https://www.vmall.eu/uk/honor-8-blue-292297/) which includes a warranty (see specifics here: https://www.vmall.eu/uk/warranty-policy/). If you have any other questions regarding the device and warranty policy, please let us know. (NS)
I got mine from a three store in the uk. No other stores stock these.
Can't go wrong mines blue looks gorgeous
vmall.eu's shipping seems from Expansys?
https://www.vmall.eu/uk/delivery/
Notes:
The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, and EXPANSYS are not responsible for any variation.
If selecting a next working day service, goods will need to be signed for. To help, please give a delivery address where someone will be available to sign.
Please note: Next day delivery service is available only when orders are invoiced and/or shipped out.
Unfortunately, if goods are returned to EXPANSYS because of an incorrect or incomplete address, the carriage is not refundable so please double check before submission.
Click to expand...
Click to collapse
Directly from their vmall.
https://www.vmall.eu/uk/
scoobydu said:
Thanks. Its insisting on a 10 quid topup though.
Are they unlocked from three? didn't realise that.
Click to expand...
Click to collapse
i phoned them and told them I don't need a sim card thanks.. already got one, so got just the phone for 339. If you get told they can't sell them on the phone and online only, then hand up and call back until you get someone who knows what they are doing. took me three attempts. must be why they are called three!
Buying them Honor devices from Three UK you get the same warranty as if bought online via Vmall.UK.So trust assured you good on all accounts and Vmall will deal with you directly once bought.
Got my partners from three today a d on the phone there is like a customer service portal, typed in the imei and she has a two year warranty
Sent from my Nexus 6P using XDA-Developers mobile app
I found only three mobile selling it for me and like mentioned i phoned up three and told them i had no need for a sim card and just wanted the phone to which the lady was more then helpful, mine arrives tomorrow as i ordered Sunday ...
i cant wait.
HonorUSA_Noah said:
Your best bet is to purchase the Honor 8 UK edition thru vmall.eu (https://www.vmall.eu/uk/honor-8-blue-292297/) which includes a warranty (see specifics here: https://www.vmall.eu/uk/warranty-policy/). If you have any other questions regarding the device and warranty policy, please let us know. (NS)
Click to expand...
Click to collapse
Thanks, I have read those and they don’t specify who the repairer is and what country they reside, so it isn’t clear if its shipped abroad to get cover or done in the UK and are subject to UK laws?
jerryhou85 said:
vmall.eu's shipping seems from Expansys?
https://www.vmall.eu/uk/delivery/
Click to expand...
Click to collapse
Likely just me, but won’t ever buy from these people again, so they are off the list. Poor excuse for a company.
mwatson said:
i phoned them and told them I don't need a sim card thanks.. already got one, so got just the phone for 339. If you get told they can't sell them on the phone and online only, then hand up and call back until you get someone who knows what they are doing. took me three attempts. must be why they are called three!
Click to expand...
Click to collapse
Thats an option but left three many years ago as they don’t know what customer service is and we have no coverage from them.
shelleyldiaz said:
Thanks for sharing amazon uk link I think amazon is only the best place to buy Honor 8.
Click to expand...
Click to collapse
Between 3 and Expansys, Amazon are by far the best option for me, but they only cover the device for one year and then you’d have to go to honour or others?
Just not clear and although it looks a lovely device, I will steer clear until it becomes clear who i deal with if anything should go wrong.
Thanks for all the input, much appreciated.
scoobydu said:
Thats an option but left three many years ago as they don’t know what customer service is and we have no coverage from them
Click to expand...
Click to collapse
Its SIM only and unlocked. Use what ever carrier you want and get the phone with generic firmware for £339
The phone from three is unlocked so you can put what ever sim in you want.
Sent from my FRD-L09 using Tapatalk
scoobydu said:
Between 3 and Expansys, Amazon are by far the best option for me, but they only cover the device for one year and then you’d have to go to honour or others?
Click to expand...
Click to collapse
I think 1 year is good enough already... usually after 1 year, manufacturer will stop/slow down upgrade, at that time, you have to rely on developers from XDA or places alike.
jerryhou85 said:
I think 1 year is good enough already... usually after 1 year, manufacturer will stop/slow down upgrade, at that time, you have to rely on developers from XDA or places alike.
Click to expand...
Click to collapse
i have to agree here, most places will only offer a year anyway as after this they normally have slowed down production and are at that point concentrating on another product.
if its that much of a problem about aftercare i would personally find good insurance for your phone after the year is up @OP
i have insurance on all my electronics so i never pay a thing for breakdowns etc.
Bopie said:
i have to agree here, most places will only offer a year anyway as after this they normally have slowed down production and are at that point concentrating on another product.
if its that much of a problem about aftercare i would personally find good insurance for your phone after the year is up @OP
i have insurance on all my electronics so i never pay a thing for breakdowns etc.
Click to expand...
Click to collapse
Well, maybe off topic, but there is a second opinion on extended warranty... :victory:
Skip the Extended Warranty and Save the Money Instead
http://twocents.lifehacker.com/skip-the-extended-warranty-and-save-the-money-instead-1786556184
Anyone have any experience with Huawei and having a handset repaired or replaced?
Just came across the image below and would love to know if I can count on having a 2 year warranty (regardless if purchased online), 1 year screen replacement, plus door to door service. From the comments they say you just need to hang on to your receipt and it'll be honored. If true, they should advertise this a whole lot more imo.
vapotrini said:
Anyone have any experience with Huawei and having a handset repaired or replaced?
Just came across the image below and would love to know if I can count on having a 2 year warranty (regardless if purchased online), 1 year screen replacement, plus door to door service. From the comments they say you just need to hang on to your receipt and it'll be honored. If true, they should advertise this a whole lot more imo.
Click to expand...
Click to collapse
Huawei`s warranty is fine afaik, its some service centers that try to rip off their costumers. Like in the Netherlands we have Dynafix wich is the only certified Huawei servicecenter and it has a realy bad reputation. They try to charge people even if they have warranty and the percentage of alledged mositure related defects is disturbingly high and very questionable.
gee2012 said:
Huawei`s warranty is fine afaik, its some service centers that try to rip off their costumers. Like in the Netherlands we have Dynafix wich is the only certified Huawei servicecenter and it has a realy bad reputation. They try to charge people even if they have warranty and the percentage of alledged mositure related defects is disturbingly high and very questionable.
Click to expand...
Click to collapse
That's the sort of thing I'm afraid of. Guess it's a crap shoot.
@op: where did you find that pic? When I go into the app the screen replacement thing is only for 3 months instead of 1 year.
Or maybe it's different per country?
Sent from my MHA-L29 using XDA-Developers mobile app
Alta1r said:
@op: where did you find that pic? When I go into the app the screen replacement thing is only for 3 months instead of 1 year.
Or maybe it's different per country?
Sent from my MHA-L29 using XDA-Developers mobile app
Click to expand...
Click to collapse
On Facebook. Accompanied with this post:
Take a look at this chart. With free concierge services, 2-year warranty, 1-for-1 phone exchange, free screen protection, and complimentary door-to-door repair services, we think it's clear who the winner of warranty services is.
Enjoy Huawei HiCare with every Huawei phone purchase. Register your Huawei phone online to enjoy this service today!
https://www.facebook.com/Huaweimobi...055023104718/1376860972324112/?type=3&theater
I'm not on Facebook and since I live in Belgium I can't access Facebook without an account either. But I guess the Facebook post was made for non-EU users? For EU warranty on electronic devices is 2 years standard, but Huawei offers 3 years in my case. Also the 1 on 1 service is also only 3 months. So there are small differences.
I do own the EU version of the phone.
Sent from my MHA-L29 using XDA-Developers mobile app
I'm having a problem with my gr5 2017
the Display of the gr5 2017 has some white spot and huawei customer service told me they will replace my display
But it's about month and they telling me they don't have parts.
so i complain to huawei Global and still no answer.
they told me to contact local support.
is there anyone that can help me to contact them
i will never buy a huawei product again.
They should provide a solution. When they don't have the parts they can swap the phone. You have warranty. Period!
Give them a written final date to provide a solution. If they don' t: sue them!
Nollie8969 said:
They should provide a solution. When they don't have the parts they can swap the phone. You have warranty. Period!
Give them a written final date to provide a solution. If they don' t: sue them!
Click to expand...
Click to collapse
1Year And 2Month Warranty left :crying:
cybernalin said:
1Year And 2Month Warranty left :crying:
Click to expand...
Click to collapse
Go and claim the warranty. ASk them to replace the phone.
ask them to swap d phone if they don't have parts....take a written note that parts are not available in warranty period & sue them if they don't ...
shashank1320 said:
Go and claim the warranty. ASk them to replace the phone.
Click to expand...
Click to collapse
They told me they don't replace the phone
sreekantt said:
ask them to swap d phone if they don't have parts....take a written note that parts are not available in warranty period & sue them if they don't ...
Click to expand...
Click to collapse
Tried everything bro this is really bad. I will never ever buy a Huawei product again
Never had a single problem with samsung compared to huawei
cybernalin said:
They told me they don't replace the phone
Tried everything bro this is really bad. I will never ever buy a Huawei product again
Never had a single problem with samsung compared to huawei
Click to expand...
Click to collapse
thats d reason huawei failing to penetrate any market
sreekantt said:
thats d reason huawei failing to penetrate any market
Click to expand...
Click to collapse
Yeah but not really as they shipped more than 100 millions smartphone this year and may be leapfrogged Apple in the market share unless the actual figures come out.
There is a tough competition between apple and Huawei now and being pocket friendly, it may go up anytime.
shashank1320 said:
Yeah but not really as they shipped more than 100 millions smartphone this year and may be leapfrogged Apple in the market share unless the actual figures come out.
There is a tough competition between apple and Huawei now and being pocket friendly, it may go up anytime.
Click to expand...
Click to collapse
Yes, huawei is predicted to surpass apple this year again.... But china plats key role in numbers.... They failed in staying in top 3 in makets like India or US where there was a huge chance.
sreekantt said:
Yes, huawei is predicted to surpass apple this year again.... But china plats key role in numbers.... They failed in staying in top 3 in makets like India or US where there was a huge chance.
Click to expand...
Click to collapse
They cant in US because of security reasons and India die to Xiaomi
hello,
I would like to know if anyone has ever used wondamobile's warranties on a defective phone for example and how it happened with refund returns, exchange etc .
if there is a french with the sd chinese version of the note I would like to discuss
Ask wondamobile or read their website for information.
alex47310 said:
hello,
I would like to know if anyone has ever used wondamobile's warranties on a defective phone for example and how it happened with refund returns, exchange etc .
if there is a french with the sd chinese version of the note I would like to discuss
Click to expand...
Click to collapse
I have bought few smartphones from them and always an excellent experience.
Also few weeks ago I had to send back my Sony Xperia 1 Mark 2 as it stopped working!
I emailed them, explained the problem and was told to make a short video of the problem,
Then they emailed me a prepaid DHL return label and that was it!
From start to finish, I got a brand new replacement in less than 2 weeks time.
Good luck.
samteeee said:
I have bought few smartphones from them and always an excellent experience.
Also few weeks ago I had to send back my Sony Xperia 1 Mark 2 as it stopped working!
I emailed them, explained the problem and was told to make a short video of the problem,
Then they emailed me a prepaid DHL return label and that was it!
From start to finish, I got a brand new replacement in less than 2 weeks time.
Good luck.
Click to expand...
Click to collapse
oh nice ! seems good, thanks for your feedback !
How long ago did you buy your xperia ? not in your first month ?
alex47310 said:
oh nice ! seems good, thanks for your feedback !
How long ago did you buy your xperia ? not in your first month ?
Click to expand...
Click to collapse
Got it in July, sent it back over a month after.
samteeee said:
Got it in July, sent it back over a month after.
Click to expand...
Click to collapse
ok thanks for the feedback !
samteeee said:
Got it in July, sent it back over a month after.
Click to expand...
Click to collapse
i forgot to ask you something, they provide invoice ? if yes, there is the model phone, imei and total ammount on it ?
alex47310 said:
i forgot to ask you something, they provide invoice ? if yes, there is the model phone, imei and total ammount on it ?
Click to expand...
Click to collapse
Yes, I think their invoice indicates both IMEI & Model number.